Oracle Database and Application Solutions

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1 Oracle Database and Application Solutions Overview The success of Oracle s products is based on three principles: Simplify Enterprises must increase the speed of information delivery with Integrated Systems, Standardize Enterprises must reduce cost and maintenance with open, easily available technology, Automate Enterprises must improve operational efficiency with technology and Best Practices. If this is what your enterprise is looking for then Arrow ECS Services can provide the best in Oracle Consultants to implement maintain and improve your Oracle environments while reducing your total cost of ownership Benefits While Arrow ECS Services offers on-demand service packages to oversee your critical databases to varying degrees, we understand that many companies have their own extensive DBA teams to carry out the day-to-day operations and maintenance of their own databases. We set up our DBA-as-a-service to alleviate in-house pressure for specific time-critical database and application related projects and to act as a viable alternative to hiring challenges in today s talent void market place. Key advantages and considerations by working with Arrow ECS Services include: Bandwidth of IT support expanded without increasing headcount Reduced staff turnover and burnout Existing IT resources refocused on more strategic initiatives Highly scalable, on-demand DBA services that are there when needed Improved database performance translates into mission-critical applications running better Increased security, compliance and governance best practices Increased database administration best practices Database monitoring tools included in fixed, monthly cost More than 100 years of collective database administration expertise from Arrow ECS Services team Around-the-clock support for customer databases that are critical to performance of business applications Service level guarantees Immediate return on investment Predictable fixed, monthly cost Elimination of recruitment costs, training and certification costs and "soft cost" overhead expenses Version 1.0 1/17/2013

2 Capabilities Arrow ECS Services has a dedicated team of Oracle experts capable of handling virtually any database project, no matter how complex. Some of our most common requests for our services include: Application Performance Tuning Major Database Upgrades Implementing High DBA Availability solutions Platform Migrations (Replaced Technology Migrations) Database Migrations Data Warehousing and Business Intelligence Database Stabilization Database Performance Tuning Capacity Planning Database High Availability and Disaster Recovery Skillsets Our staff expertise covers a broad range of Oracle capabilities: Oracle Developers Web Application Programmers Java Developers Database Administrators (DBA S) and Apps DBA S Applications Technical Consultants Applications Functional Consultants Oracle Data Warehousing and Business Intelligence Consultants Migration / Conversion Specialists PMO s & QA Managers Business Process Improvement Consultants The Arrow Difference At Arrow ECS Services, we know in house database administration is an ongoing challenge. Hiring, training, and retaining database administrators is time consuming and expensive, and when hired, a DBA often has to manage a day-to-day system while simultaneously tackling more strategic IT initiatives. Add in holiday, vacation and work schedules, and a staff DBA or DBA team is unable to monitor and provide 24/7 support for the system, putting vital company data at unnecessary risk. Arrow ECS Services DBA as-a-service helps organizations avoid staff burnout while proactively maintaining your critical database systems at optimum levels.

3 Service Options Performance Tuning Improve application response times, extend the life of your existing infrastructure, reduce downtime, improve predictability, and see real cost savings. Arrow ECS Services database consultants make sure your applications run without database bottlenecks, at the highest possible speed and at the lowest possible price -- allowing your system to scale and allowing you to meet current and future business needs. Implementing High-Availability Technologies Arrow ECS Services database consultants can you with data base projects that are critical to the success and well-being of your business in today's fast moving economy. Arrow ECS Services project consulting offers high availability consulting for Oracle, Microsoft SQL Server, MySQL, Sybase, Informix, Progress and PostgreSQL, Hadoop and Cloudera. Architectural Assessment Assessment is the evaluation of processes and controls within your IT infrastructure. We'll examine the effectiveness of your organizations, systems, processes, risks and controls to identify operational deficiencies and necessary safeguarding measures, and maintain data integrity. Upgrades Upgrades are imperative to maintain the latest in efficient, reliable, secure data management for mission-critical applications. Arrow ECS Services project consultants provide the right planning, preparation, and execution to make the upgrade process simple, fast, and efficient. Arrow ECS Services project consulting also offers Capacity Planning and Infrastructure Design services as well as emergency support capabilities to help you in your time of true need. Database and Application Services Web Application and Oracle Fusion Middleware Oracle Identity Management implementation Integration of Oracle Single Sign-On (SSO) with Oracle Applications E-Business Suite Oracle Portal Oracle content DB installation, configuration and enterprise wide implementation Oracle Weblogic and Application Server remote administration and support. Oracle Enterprise Manager Grid Control installation, configuration and support. Project Planning & Management Project Preparation Agile/Scrum Product Life-Cycle Management GAP Analysis User Productivity Governance, Risk and Compliance Management Definition of project goals, objectives and Implementation strategy Project Planning Management

4 Training plan s Project Status Reporting ERP/CRM Design, Development, Administration and Support SAP Peoplesoft JD Edwards Siebel CRM Oracle e-business Suite ERP/CRM Application upgrade s along with database upgrades. Application Conversion to Linux, AIX, HP-UX, Solaris, etc. Application Performance tuning Application server infrastructure Installation and configuration Remote administration of application s PeopleSoft EPM, IBM SAP/AMS BIDW installation, Configuration and Development Oracle Applications E-Business Suite Upgrade and Installation Oracle Service Oriented Architecture (SOA) Web Services Business Process Execution Language (BPEL) Seibel CRM Upgrade and Installation JD Edwards Upgrade and Implementation Project Planning & Management Project Preparation Definition of project goals, objectives and Implementation strategy Project planning management Training plan Project Status Reports Database Services Oracle Database, Oracle NoSQL, Oracle TimesTen In-Memory Microsoft SQL Server PostGreSQL Informix Sybase MySQL Hadoop and Cloudera Big Data (Exadata Database and Greenplum) DB Administration & Support 24/7 monitoring support if needed Implementation Services Remote Database Administration Post-Implementation Maintenance and Support Systems and End-User Documentation Data Warehousing and Business Intelligence Oracle OLAP Oracle Business Applications

5 Oracle Exadata Oracle Advanced Analytics, Big Data, Oracle NoSQL, Oracle Discoverer, Oracle Warehouse Builder Oracle Reports Database and Application Performance Tuning Major Database Upgrades Database Upgrades Database Patching Database and Platform Migration s Database Conversion s Data Processing and Extraction Transformation and Load (ETL) High Availability and Disaster Recovery Oracle Real Application Clusters (RAC) Super Clusters Oracle Replication Oracle Active Data Guard Oracle Streams Oracle Goldengate DB Migrations Migrations using Oracle Migration Workbench / Oracle SQL Developer Manual migrations to Oracle (Export / Import / DataPump) Migrations using Informix Gateway from Oracle. Microsoft SQL Server to Oracle using migration work bench DB & Application Architectural Assessment Server Consolidations Grid Infrastructure Network Infrastructure Server Virtualization Cloud Management About Arrow ECS Services At Arrow ECS Services, we believe our relationship with you is the most important aspect of our business together. We work with you to discover your specific business goals and collaborate with you to find the right solution to fill any business need. More Information Contact your Services Account Director to outline requirements, discuss your options and select the most appropriate level of service for your customer based on their business needs. Visit our Website: Call toll-free: us: Arrow_Services@arrow.com