TECHNICAL NOTES. Technical Notes P/N REV 01

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1 TECHNICAL NOTES EMC NetWorker Performing Backup and Recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI Solution Release 8.2 Technical Notes P/N REV 01 June 18, 2014 These technical notes contain supplemental information about EMC NetWorker Module for Microsoft release 8.2. Topics include: Revision history... 2 Introduction... 2 Microsoft SharePoint Server farm configurations... 2 Considerations when backing up and recovering a SharePoint Server... 3 Performing a backup of a SharePoint Server distributed farm... 4 Performing a backup of a SQL Server 2012 with AlwaysOn configuration and a SharePoint Server farm by using SQL VDI and SharePoint VSS technology... 7 Performing GLR of sites, lists, and items by using directed (copy) content database recovery and third party Kroll Ontrack PowerControls Performing SQL Server with AlwaysOn configuration and SharePoint web application recovery by using SQL VDI and SharePoint VSS Writer Troubleshooting Documentation Troubleshooting and getting help Note: This document was accurate at publication time. Go to EMC Online Support ( to ensure that you are using the latest version of this document.

2 Revision history Revision history The following table presents the revision history of this document. Revision Date Description 01 June 18, 2014 First release of these technical notes for EMC NetWorker Module for Microsoft release 8.2. Introduction These technical notes describe the steps you must follow to perform backup and recovery of a SharePoint Server by using the SQL Server Virtual Device Interface (VDI) technology and the SharePoint VSS Writer with EMC NetWorker Module for Microsoft (NMM) release 8.2. In a SharePoint Server farm, the SQL Server database contains the configuration data and the content data. While NMM with SharePoint VSS Writer supports SharePoint Server backup and recovery, the NMM SQL Server VDI technology provides capabilities such as, incremental backups, log truncation, recovery of secondary replica for SQL Server 2012 with AlwaysOn configuration, copy recovery, No Recovery Mode, and so on. By performing some additional configuration steps, you can use the SQL Server VDI technology and the SharePoint VSS Writer together to provide a solution for recovery of SharePoint web applications, site collections and list items. The EMC NetWorker Module for Microsoft Administration Guide, the EMC NetWorker Module for Microsoft for SQL VDI User Guide, and the EMC NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide supplement the procedures described in these technical notes. You must download copies of these guides from EMC Online Support ( Documentation on page 22 provides a list of user guides and other documents that must be used for NMM backup and recovery. Microsoft SharePoint Server farm configurations The EMC NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide provides information about the components in a SharePoint Server stand-alone farm configuration and a SharePoint Server distributed farm configuration. 2 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

3 Considerations when backing up and recovering a SharePoint Server Considerations when backing up and recovering a SharePoint Server Review the following considerations when performing backup and recovery of a SharePoint Server by using SQL Server VDI and SharePoint VSS Writer: The procedures described in these technical notes are based on an example SharePoint Server 2013 farm configured with the following components: The SharePoint Central Administration A database server, which can be a SQL Server stand-alone server, a SQL cluster, or a SQL Server 2012 that is configured with AlwaysOn Availability Group. The procedures for SharePoint Server 2007, SharePoint Server 2010, and SharePoint Server 2013 backup and recovery are the same. The backup save set is also the same for all these SharePoint Server versions. Apply the steps used for the example SharePoint Server 2013 when using SharePoint Server 2007 or SharePoint Server Any difference in procedure and save set is specified explicitly. The save sets and procedures for the example SQL Server VDI setup are applicable for SQL Server 2005, SQL Server 2008, SQL Server 2008 R2, and SQL Server Any difference in procedure and save set is specified explicitly. Directed recovery by using NMM can be performed for only a SQL Server content database. During recovery, the SharePoint services must be stopped manually, as specified. Ensure that supported versions of SQL Server and SharePoint Server are installed in your setup. The EMC NetWorker Software Compatibility Guide provides the most up-to-date information about supported SQL Server and SharePoint Server. Ensure that NMM is installed on all nodes in the SharePoint Server farm. The EMC NetWorker Module for Microsoft Installation Guide provides information. Verify that the SharePoint Writer is registered on all the nodes of the SharePoint Server farm where NMM is installed. EMC NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide provides information. Run the System Configuration Checker from the NMM installer to ensure that the setup is suitable for NMM backup configurations. The EMC NetWorker Module for Microsoft Installation Guide provides information. Do not use the procedures described in these technical notes if you are using Windows Server 2003 in your setup. EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 3

4 Performing a backup of a SharePoint Server distributed farm Performing a backup of a SharePoint Server distributed farm The example SharePoint Server distributed farm setup described in this section contains the following components: The SharePoint Central Administration on the web front-end sp2013-ca.sp2013.com The SQL VDI Server stand-alone sql2012-new.sp2013.com The NetWorker server nw-server.sp2013.com SharePoint services, that are hosted on Host A SQL Server databases, that are configured on Host B Separate backup groups, that are configured for the SharePoint Server and the SQL Servers. Figure 1 Example: SharePoint Server distributed farm You must complete the following steps to backup a SharePoint Server distributed farm by using the SharePoint VSS Writer and the SQL VDI technology: 1. Use the NetWorker Management Console > NetWorker Administration Program to manually configure client resources for the SharePoint web front-ends by using the NMM VSS technology. Configuring client resources for the SharePoint web front-ends on page 5 provides details. 2. Use either the NetWorker Administration Program or the Client Configuration Wizard to configure client resources for the SQL Server by using the SQL VDI technology. Configuring SQL Server client resources by using SQL VDI on page 6 provides details. 3. Perform backups of the backup groups: SP_backup for the SharePoint web front-end SQL_backup for the SQL Server 4 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

5 Performing a backup of a SharePoint Server distributed farm Configuring client resources for the SharePoint web front-ends Use the information from the following table to configure client resources using the NetWorker Administration Program GUI for all the web front-end servers in the SharePoint Server distributed farm. Do not use the Client Configuration Wizard to configure the SharePoint client resources for the web front-end because when the Client Configuration Wizard is use for configuring client resources for a SharePoint farm, client resources are also created for the associated SQL VSS Servers. The Client Configuration Wizard cannot create client resource for a SQL VDI Server in a SharePoint farm. The EMC NetWorker Module for Microsoft Release for SQL and SharePoint VSS User Guide provides information about configuring client resources using the Client Configuration Wizard. Table 1 Values for the fields in NetWorker Administration GUI for client resource configuration Field name Saveset Backup Command Application Information Value APPLICATIONS:\Microsoft Office SharePoint Services nsrsnap_vss_save NSR_SNAP_TYPE=vss Backup group SP_backup, as shown in Figure 2 on page 5 Snapshot policy RolloverOnly Figure 2 NetWorker Administration GUI showing details for client resource configuration for web front-end EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 5

6 Performing a backup of a SharePoint Server distributed farm Configuring SQL Server client resources by using SQL VDI To configure a backup for a SQL Server by using SQL VDI technology, you can use either of the following interfaces: The Client Configuration Wizard The NetWorker Administration Program for manual configuration of SQL Server client resources by specifying the values in the following table in the NetWorker Administration GUI. Table 2 Values for the fields in NetWorker Administration GUI for client resource Field name Client name Saveset Backup Command Backup group Value SQL Server hostname sql2012-new.sp2013.com MSSQL: nsrsqlsv SQL_backup, as shown in Figure 3 on page 6 Figure 3 NetWorker Administration GUI page showing details for client resource configuration for SQL Server 6 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

7 Performing a backup of a SQL Server 2012 with AlwaysOn configuration and a SharePoint Server farm by using SQL VDI and SharePoint VSS technology Performing a backup of a SQL Server 2012 with AlwaysOn configuration and a SharePoint Server farm by using SQL VDI and SharePoint VSS technology The example SharePoint Server distributed farm setup described in this section, contains the following components: SharePoint Central Administration on the web front-end mugambo-vm4.oggy.com SQL Server AlwaysOn cluster with two nodes: Node A mugambo-vm3.oggy.com Node B mugambo-vm2.oggy.com NetWorker server mugambo-vm1.oggy.com SharePoint services, that are hosted on Host A SQL Server databases, that are configured on Host B Separate backup groups, that are configured for the SharePoint Server and the SQL Servers. Figure 4 Example 2: SharePoint Server distributed farm You must complete the following steps to backup a SharePoint Server distributed farm by using the SharePoint VSS Writer and the SQL VDI technology: 1. Use the NetWorker Management Console > NetWorker Administration GUI to manually configure client resources for the SharePoint web front-ends by using the NMM VSS technology. Performing a backup of SharePoint web front-end on page 8 provides details. EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 7

8 Performing a backup of a SQL Server 2012 with AlwaysOn configuration and a SharePoint Server farm by using SQL VDI and SharePoint VSS technology 2. Use either the NetWorker Administration GUI or the Client Configuration Wizard to configure client resources for the SQL Server by using the SQL VDI technology. Configuring SQL Server client resources by using SQL VDI on page 9 provides details. 3. Perform backups of the backup groups: SharePoint Group for the SharePoint web front-end AlwaysOn Federated Group for the SQL Server Performing a backup of SharePoint web front-end Use the information from the following table to configure client resources using the NetWorker Administration Program GUI for all the web front-end servers in the SharePoint Server distributed farm Do not use the Client Configuration Wizard to configure the SharePoint client resources for the web front-end because when the Client Configuration Wizard is use for configuring client resources for a SharePoint farm, client resources are also created for the associated SQL VSS Servers. The Client Configuration Wizard cannot create client resource for a SQL VDI Server in a SharePoint farm. The EMC NetWorker Module for Microsoft Release for SQL and SharePoint VSS User Guide provides information about configuring client resources using the Client Configuration Wizard. Table 3 Values for the fields in NetWorker Administration GUI for client resource configuration Field name Saveset Backup Command Application Information Backup group Snapshot policy Value APPLICATIONS:\Microsoft Office SharePoint Services nsrsnap_vss_save NSR_SNAP_TYPE=vss SharePoint Group, as shown in Figure 5 on page 8 RolloverOnly Figure 5 NetWorker Administration GUI showing details for client resource configuration for SharePoint Server 8 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

9 Recovering SharePoint site collection on a SQL stand-alone server by using SQL VDI and SharePoint VSS technology Configuring SQL Server client resources by using SQL VDI To configure a backup for a SQL Server by using the SQL VDI technology, you can use either of the following interfaces: The Client Configuration Wizard The NetWorker Administration Program for manual configuration of SQL Server client resources by specifying the values in the following table in the NetWorker Administration GUI. Table 4 Values for the fields in NetWorker Administration GUI for client resource configuration Field name Client name Saveset Backup Command Backup group Value Windows cluster Name (gorillas.oggy.com) MSSQL$CHOCOLATE#AO2 MSSQL: nsrsqlsv AlwaysOn Federated Group, as shown in Figure 6 on page 9 Figure 6 NetWorker Administration GUI for client resource configuration Recovering SharePoint site collection on a SQL stand-alone server by using SQL VDI and SharePoint VSS technology In the example setup that is used for the procedures in this section, the site application contains a site named site3 with approximately 3000 documents, and a content database named db2, as shown in the following figures. Delete the site collection EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 9

10 Recovering SharePoint site collection on a SQL stand-alone server by using SQL VDI and SharePoint VSS technology Figure 7 Site Collection list Figure 8 Content databases You must complete the required steps to recover the deleted site collection by using the NMM VSS technology. 1. Open the NetWorker User for Microsoft GUI on the SharePoint Server. 2. Expand SharePoint Configuration Data and recover the IIS Config Writer, IIS Metabase Writer, and IIS Virtual Directories. The EMC NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide provides the steps for selecting the IIS Writers. 3. After successful recovery, restart the SharePoint Server by selecting Yes. 4. Open the NetWorker User for SQL Server GUI on the SQL server and select Restore. 10 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

11 Recovering SharePoint site collection on a SQL stand-alone server by using SQL VDI and SharePoint VSS technology The Restore Operation page appears, as shown in the following figure. 5. Select the Normal option and select Continue. The Restore Options page with the General tab, as shown in the following figure, appears. 6. Select the required options and click OK. EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 11

12 Recovering SharePoint site collection on a SQL stand-alone server by using SQL VDI and SharePoint VSS technology The Database Properties page appears, as shown in the following figure. 7. Select the Backup the active portion of the transaction log before restoring the database option, and the recovery mode, and click OK. 8. Select the Files tab, as shown in the following figure. 9. Configure the following fields in the Files tab and click OK: Database to restore Displays the database selected for the restore. This field cannot be modified. Name for restored database Specifies the name for the restored database. For a normal restore, this text box displays the name of the database selected for backup and cannot be modified. Overwrite the existing database Instructs SQL Server to create the specified database and its related files, even if another database already exists with the same name. In such a case, the existing database is deleted. 12 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

13 Recovering SharePoint site collection on a SQL stand-alone server by using SQL VDI and SharePoint VSS technology This field includes the WITH REPLACE SQL keyword in the restore sequence. The WITH REPLACE keyword restores files over existing files of the same name and location. Microsoft SQL Server Books Online provides more information. Mark the filegroups to restore Defines the files and filegroups to restore. If performing a normal, copy, or verify restore, the filegroups of the database selected cannot be changed. The set of filegroups marked in this field is copied into the list of the Modify the destination for the files in field. Modify the destination for the files in Displays a set of views for the database files to be restored, and enables filtering of files that are visible in the File and destination table. The following table identifies the supported views: Table 5 Views displayed by the Modify the destination for the files in field This view All files All log files All data files Filegroup name Drive letter Displays All of the files for the database, including transaction log files. Only the transaction log files. Only data files. Only data files for a specific filegroup. All files located on a given drive at the time the backup occurred, even if those files have since been relocated to a different drive. File and destination table Lists the SQL Server logical filenames and locations. The files listed in this table are associated to the marked database to be restored. When performing a normal restore, this table displays the current name and destination based on the SQL Server physical filename and logical location for the restored file. Filestream data is displayed as a folder with no subordinate objects. To modify the destination, perform one of the following: Double-click a file in the list to display the Specify the file destination dialog box. Click a file in the list, and then click Destination to display the Specify the file destination dialog box. EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 13

14 Recovering SharePoint site collection on a SQL stand-alone server by using SQL VDI and SharePoint VSS technology Configure the fields listed in the following table. Table 6 List of fields that can be configured This view Source file name Source location Destination location Destination file name Displays The file currently selected in the File and Destination lists. This text cannot be modified. When multiple files are selected, this text box is empty. The location and the file selected in the File and destination list. This information cannot be modified. When multiple files are selected, the location of the first selected file in the list is displayed. The file system location for the restored file. When multiple files are selected, the default SQL data path is opened, but not selected. Enter a pathname, or browse the file system tree and highlight a directory or file to change the location. The name of the file currently selected in the File and Destination table. When multiple files are selected, the field is empty. Enter a new name or browse the file system tree and highlight a file to change the name. 10. Select the Restore Time tab, as shown in the following figure. 11. Configure the following fields in the Restore Time tab and click OK. This tab enables you to select a backup version and modify the restore date and time. The default selection for the restore is listed in the Backup versions table. When a point-in-time recovery is performed, the recovery procedure reinstates only transactions from the backup version that occurred before the specified restore date and time. You can change the backup version or transaction time. 14 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

15 Recovering SharePoint site collection on a SQL stand-alone server by using SQL VDI and SharePoint VSS technology To perform a point-in-time restore: Select the Specify a Restore Time check box to schedule the restore. If the Backup the active portion of the transaction log before restoring the database check box on the General tab is selected, and you choose this option but do not specify the point-in-time in the transaction log, the latest transactions captured in the active transaction log backup are not restored. The latest transactions captured in the active transaction log backup will be restored to the specified point-in-time only if it was specified in the transaction log. Specify a time to perform a point-in-time restore. The restore time indicates what data from the marked backup version is reinstated during the restore, and when to stop restoring transactions. This text box can be modified by clicking the Point-in-Time button. When the incremental backup, or the latest backup (regardless of whether it is full, level incremental or level differential) is marked in the Backup Versions table, the Point-in-time button is enabled for setting the time for a point-in-time backup. If a full or differential backup is marked but is not the latest backup, this button displays an error message. The Specify a Time text box displays the date and time for the backup that is currently marked. Only one backup version can be selected and marked. Perform the restore by using a named log mark. This field is only enabled when log marks exist for the selected database backup. When this field is selected, the Restore to the End of the Log Mark and the Restore to the Beginning of the Log Mark buttons are enabled. Specify which type of named log mark restore to perform by selecting one of the following: To restore the backup and stop immediately after the named log mark, select Restore to the End of the Log Mark. This type of restore includes the named transaction in the restore. To restore the backup and stop immediately before the named log mark, select Restore to the Beginning of the Log Mark. This type of restore excludes the named transaction. Use the Log Mark table field to specify a log mark to use for the restore. Double-click a log mark or select a log mark in the list and click the Mark button. When finished, click OK. There are additional restore options that you can define. 12. Select Restore Options from the Options menu and monitor the recovery process. EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 15

16 Performing GLR of sites, lists, and items by using directed (copy) content database recovery and third party Kroll Ontrack PowerControls The Transaction log backup prompt appears, as shown in the following figure. 13. Click OK to start recovery of the transaction log with the Replace option. 14. After successful recovery, in the SharePoint Server attach the recovered content database, and check recovered documents and sites. Perform step 4 to step 12 to recover any document that is deleted from the site in a SharePoint site collection. Performing GLR of sites, lists, and items by using directed (copy) content database recovery and third party Kroll Ontrack PowerControls You must use the NetWorker User for SQL Server GUI and the third-party Kroll Ontrack PowerControls GUI to perform granular-level recovery (GLR) of SharePoint sites, lists, and items. Performing directed recovery of SQL Server You must complete the required steps to perform directed copy recovery of SQL Server. 1. Open the NetWorker User for SQL Server GUI on the SQL Server and select Restore. 2. Select the recovery type in the Restore Operation page that appears. 3. Select the Copy option and select Continue. 16 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

17 Performing GLR of sites, lists, and items by using directed (copy) content database recovery and third party Kroll Ontrack PowerControls The Select the SQL Server page appears, as shown in the following figure. 4. Select the A NetWorker SQL Server client option for the SQL Server that must be recovered, and click Continue. The Select the SQL Server Instance page appears, as shown in the following figure. 5. Select the The SQL Server named instance option, and select the available SQL Server from the from the list, and click Continue. 6. Select the database to be recovered and start the recovery. The WSS_Content_SR Request Portal.mdf and WSS_Content_SR Request Portal.ldf files are recovered in the user-defined location, as shown in the following figure. EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 17

18 Performing SQL Server with AlwaysOn configuration and SharePoint web application recovery by using SQL VDI and SharePoint VSS Writer Performing GLR by using Ontrack PowerControls Start the GUI of Ontrack PowerControls, and follow the steps described in the chapter for GLR in the EMC NetWorker for Microsoft for SQL and SharePoint VSS User Guide. Performing SQL Server with AlwaysOn configuration and SharePoint web application recovery by using SQL VDI and SharePoint VSS Writer In the example setup that is used for the procedures in this section, the web application WebApplication UNDER TEST 1 contains a site collection " web app1, as shown in the following figure. Delete the web application Webapplication UNDER TEST 1. Figure 9 SharePoint web application WebApplication UNDER TEST 1 18 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

19 Performing SQL Server with AlwaysOn configuration and SharePoint web application recovery by using SQL VDI and SharePoint VSS Writer You must complete the required steps to recover the deleted site collection by using the NMM VSS technology. 1. Open the NetWorker User for Microsoft GUI on the SharePoint Server. 2. Expand SharePoint Configuration Data and recover the IIS Config Writer, IIS Metabase Writer, and IIS Virtual Directories. The EMC NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide provides the steps for selecting the IIS Writers. 3. After successful recovery, restart the SharePoint Server by selecting Yes. 4. Open the NetWorker User for SQL Server GUI on the SQL server Node A with primary replica copy. 5. Select the Select NetWorker SQl Server Client option, as shown in the following figure. 6. Select A SQL Server named instance, which contains the SQL Server content database and the SharePoint configuration database, as shown in the following figure. 7. Stop the SharePoint service on the SharePoint Server because SQL recovery requires exclusive access to the databases. 8. Perform recovery of both the SQL Server content database and the SharePoint Server configuration database. 9. Select Yes when prompted. 10. Open the NetWorker User for SQL Server GUI on Node B, which has the secondary replica copy of the SQL Server with AlwaysOn Configuration. 11. Select the NO Recover option and start the recovery. 12. Open the SQL Server Management Studio (SSMS) GUI. SSMS displays the database in restoring mode for the secondary replica copies being recovered. EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 19

20 Performing SQL Server with AlwaysOn configuration and SharePoint web application recovery by using SQL VDI and SharePoint VSS Writer 13. In the SSMS GUI, add the content databases and the configuration databases back to Availability Group using the Add Database to Availability Group option in the SSMS GUI. 14. In the SSMS GUI, select the synchronization preferences. In this example configuration because the secondary copy is available, you can use the Join only option. If the secondary copy is not available, use the FULL synchronization option to seed the other node. However, because seeding depend on the database size and may take a long time, you are recommended to use the Join only option. 15. Start the NetWorker User for Microsoft GUI on the SharePoint Server (either on the web front-end or the SharePoint Central Administration). 16. Perform recovery of the SharePoint Writer. 17. You are prompted to select the dependent databases when recovering the respective content databases. Because the databases are already recovered by using the SQL VDI technology, press Continue and recover the SharePoint VSS Writer for web application UNDER TEST1. The recovery process is complete and the web application is available for browsing. 18. Manually start the SharePoint and SQL services. 20 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

21 Troubleshooting Troubleshooting Review the following troubleshooting information when backing up and recovering a SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution. If the secondary replica copy is not recovered or if normal recovery is performed on the secondary node, the Add database to Availability Group page displays an error message, as shown in the following figure. Figure 10 Error message in the Add database to Availability Group page Workaround Use the NO Recovery option when recovering secondary replica copies for SQL Server 2012 with AlwaysOn configuration. EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 21

22 Documentation Recovery fails when the SharePoint services are not stopped before recovering SQL Server databases by using the NetWorker User for SQL Server GUI, as shown in the following figure. Figure 11 Error message when the SharePoint services are not stopped Workaround Stop the SharePoint services manually before recovering SQL Server databases. Documentation The following table lists the EMC publications that provide additional information. The PDF versions of the guides provide the most current information on NMM 8.2. Check EMC Online Support (support.emc.com) to ensure that you are using the latest version of this document. Table 7 EMC publications for additional information (page 1 of 2) Publication title EMC NetWorker Module for Microsoft Release 8.2 Release Notes EMC NetWorker Module for Microsoft Release 8.2 Installation Guide EMC NetWorker Module for Microsoft Release 8.2 Administration Guide EMC NetWorker Module for Microsoft for SQL and SharePoint VSS Release 8.2 User Guide EMC NetWorker Module for Microsoft for Exchange VSS Release 8.2 User Guide EMC NetWorker Module for Microsoft for Hyper-V VSS Release 8.2 User Guide EMC NetWorker Module for Microsoft for SQL VDI Release 8.2 User Guide EMC NetWorker Module for Microsoft for Windows Bare Metal Recovery Release 8.2 User Guide EMC NetWorker Module for Microsoft Release 8.2 Advanced Recovery Guide Description Provides information about new features and changes, problems fixed from previous releases, known limitations, and late-breaking information that was not provided in the remaining documentation set. Provides pre-installation, installation, silent installation, and post-installation information about NMM 8.2. Provides information common to all the supported Microsoft applications that can be backed up and recovered by using EMC NetWorker Module for Microsoft. Provides information about using NMM for backup and recovery of SQL Server VSS and SharePoint Server VSS. Provides information about using NMM for backup and recovery of Exchange Server VSS. Provides information about using NMM for backup and recovery of Hyper-V Server VSS. Provides information about using NMM for backup and recovery of SQL Server using the Virtual Device Interface technology. Provides information about performing Windows Bare Metal Recovery by using NMM. Provides supplemental information about using NMM for backup and recovery of all supported Microsoft applications. Use this guide along with application-specific user guides for backup and recovery information. 22 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

23 Troubleshooting and getting help Table 7 EMC publications for additional information (page 2 of 2) Publication title Description EMC NetWorker Performing Exchange Server Granular Recovery by using NetWorker Module for Microsoft with Ontrack PowerControls Release 8.2 Technical Notes EMC NetWorker SharePoint BLOB Backup and Recovery by using NetWorker Module for Microsoft and Metalogix StoragePoint Release 8.2 Technical Notes Provides information about using NMM with Ontrack PowerControls to perform granular level recovery (GLR) of deleted Microsoft Exchange Server mailboxes, public folders, and public folder mailboxes. Provides information about backup and recovery of SharePoint Binary Large Objects (BLOB) by using EMC NetWorker Module for Microsoft release 8.2 and Metalogix StoragePoint. EMC NetWorker Cloning Integration Guide EMC NetWorker Licensing Guide EMC NetWorker Online Software Compatibility Guide EMC NetWorker and EMC Data Domain Deduplication Devices Integration Guide EMC NetWorker and EMC Avamar Integration Guide Provides planning, practices, and configuration information for using the NetWorker, NMM, and NMDA cloning feature. Provides information about licensing NetWorker and its modules. Provides a list of supported client, server, and storage node operating systems for the following software products: NetWorker and NetWorker application modules and options (including deduplication and virtualization support), AlphaStor, Data Protection Advisor, and HomeBase. Provides planning and configuration information about the use of Data Domain devices for data deduplication backup and storage in a NetWorker environment. Provides planning and configuration information about the use of Avamar in a NetWorker environment. Troubleshooting and getting help EMC support, product, and licensing information can be obtained as follows: Product information For documentation, release notes, software updates, or information about EMC products, go to EMC Online Support at: Technical support Go to EMC Online Support and click Service Center. You will see several options for contacting EMC Technical Support. Note that to open a service request, you must have a valid support agreement. Contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. Online communities Visit EMC Community Network at for peer contacts, conversations, and content on product support and solutions. Interactively engage online with customers, partners, and certified professionals for all EMC products. Your comments Your suggestions will help us continue to improve the accuracy, organization, and overall quality of the user publications. Send your opinions of this document to: DPAD.Doc.Feedback@emc.com EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution 23

24 Troubleshooting and getting help Copyright EMC Corporation. All rights reserved. Published in the USA. Published June 18, 2014 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC 2, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product line, go to EMC Online Support ( 24 EMC NetWorker: Performing backup and recovery of SharePoint Server by using NetWorker Module for Microsoft SQL VDI solution

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