Oracle Balanced Scorecard

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1 Oracle Balaced Scorecard User Guide Release 4.5 July 2001 Part No. A

2 Oracle Balaced Scorecard User Guide, Release 4.5 Part No. A Copyright 1999, 2000, 2001, Oracle Corporatio. All rights reserved. Primary Author: Claudia Castro Cotributors: Germa Arciiegas, Kris Sudharsa, Lee Kostatiou, Mike Cowa, Frak Colliga, David Keith, Christie Mok, Patricia Perdomo The Programs (which iclude both the software ad documetatio) cotai proprietary iformatio of Oracle Corporatio; they are provided uder a licese agreemet cotaiig restrictios o use ad disclosure ad are also protected by copyright, patet, ad other itellectual ad idustrial property laws. Reverse egieerig, disassembly, or decompilatio of the Programs is prohibited. The iformatio cotaied i this documet is subject to chage without otice. If you fid ay problems i the documetatio, please report them to us i writig. Oracle Corporatio does ot warrat that this documet is error free. Except as may be expressly permitted i your licese agreemet for these Programs, o part of these Programs may be reproduced or trasmitted i ay form or by ay meas, electroic or mechaical, for ay purpose, without the express writte permissio of Oracle Corporatio. If the Programs are delivered to the U.S. Govermet or ayoe licesig or usig the programs o behalf of the U.S. Govermet, the followig otice is applicable: Restricted Rights Notice Programs delivered subject to the DOD FAR Supplemet are "commercial computer software" ad use, duplicatio, ad disclosure of the Programs, icludig documetatio, shall be subject to the licesig restrictios set forth i the applicable Oracle licese agreemet. Otherwise, Programs delivered subject to the Federal Acquisitio Regulatios are "restricted computer software" ad use, duplicatio, ad disclosure of the Programs shall be subject to the restrictios i FAR , Commercial Computer Software - Restricted Rights (Jue, 1987). Oracle Corporatio, 500 Oracle Parkway, Redwood City, CA The Programs are ot iteded for use i ay uclear, aviatio, mass trasit, medical, or other iheretly dagerous applicatios. It shall be the licesee's resposibility to take all appropriate fail-safe, backup, redudacy, ad other measures to esure the safe use of such applicatios if the Programs are used for such purposes, ad Oracle Corporatio disclaims liability for ay damages caused by such use of the Programs. Oracle is a registered trademark, ad Oracle Balaced Scorecard ad Oracle Applicatios are trademarks or registered trademarks of Oracle Corporatio. Other ames may be trademarks of their respective owers.

3 Sed Us Your Commets Oracle Balaced Scorecard User Guide, Release 4.5 Part No. A Oracle Corporatio welcomes your commets ad suggestios o the quality ad usefuless of this documet. Your iput is a importat part of the iformatio used for revisio. Did you fid ay errors? Is the iformatio clearly preseted? Do you eed more iformatio? If so, where? Are the examples correct? Do you eed more examples? What features did you like most? If you fid ay errors or have ay other suggestios for improvemet, please idicate the documet title ad part umber, ad the chapter, sectio, ad page umber (if available). You ca sed commets to us i the followig ways: Electroic mail: bisdoc_us@oracle.com Att: Oracle Balaced Scorecard Documetatio Postal service: Oracle Corporatio Oracle Balaced Scorecard Documetatio Maager M/S 3op Oracle Parkway Redwood Shores, CA USA If you would like a reply, please give your ame, address, telephoe umber, ad (optioally) electroic mail address. If you have problems with the software, please cotact your local Oracle Support Services. iii

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5 Cotets Sed Us Your Commets... iii Preface... xiii Iteded Audiece... xiv Assumptios... xiv Structure... xiv Related Documets... xiv Oracle Balaced Scorecard Admiistratio Guide... xv Oracle Balaced Scorecard Istallatio Guide... xv Traiig ad Support... xv Traiig... xv Support... xv Do Not Use Database Tools to Modify Oracle Applicatios Data... xv About Oracle Corporatio... xvi Thak You xvii 1 Itroductio About Balaced Scorecard Theory Balaced Scorecard Perspectives About Oracle Balaced Scorecard Features Summarized Gettig Started Setup Assumptios Startig Balaced Scorecard Usig Balaced Scorecard Navigatig Scorecards List of Scorecards Balaced Scorecard Mai Views v

6 vi Tree View Scorecard View Strategy Map View Detailed View Custom View Usig Alarm Colors to Iterpret Results Default Colors Color Alarm Calculatio by Type of Idicator Key Performace Idicator Page Idicator Graph Types Other Idicator Types Idicator Page Structure Commo Elemets o the Idicator Page Global Buttos Idicator Meu Bar Breadcrumbs Idicator Title Idicator Subtitle Last Update Idicator Graph Idicator Graph Types Sigle Bar Tred Graph Multiple Series Compariso Graphs Bar Graphs Pie Charts Other Idicator Types Simulatio Tree Profit ad Loss Idicator Aalytical Pael Measures Periodicity Calculatios Data Series Bechmarks Data Dimesios (View By)

7 3 Usig Other Idicator ad View Optios Usig the Idicator Page Lie Below Graph/Iformatio Lie Iterpretig the iformatio lie o a graph Iterpretig iformatio lies for multiple data series Chagig the cotet of the iformatio lie Data Table Hidig or showig the table Showig the full data table Lik to the compariso graph from the data table Cause ad Effect Matrix Iformatio Defiitio Updatig Defiitios Formulas Updatig Formulas Strategy Updatig Strategies Actio Items Updatig Actio Items Idicator Ower Updatig Owers Related Liks Color Alarm Assessmets Composig New Assessmets Viewig Assesmets Collaboratio Composig New Commets Viewig Commets Reply to Existig Commets Usig Other Optios Optios i Mai Views Optios i Idicator Page Prit Optios vii

8 Pritig a Page Pritig a Graph Pritig Data Tables View By Usig the View By Optio Export to Excel Viewport Usig the View Port i Tred Graphs << Previous butto >> Next butto Next <Number of Periods> Last/First Hide/Show Forecast Other Navigatioal Liks Idicator Graph Portlets Customizig Idicator Graph Portlets Special Cosideratios i Portlet Customizatio A Widow Referece Idex viii

9 List of Figures 1 1 Derivatio of KPIs Multiple Scorecard Display Tree View Scorecard View Strategy Map View Detailed View Custom View Alarm Boxes Complete Idicator Page Global Buttos Breadcrumbs Idicator Graph Sigle Bar Tred Graph Multiple Series Tred Graph Compariso Bar Graph Pie Chart (Actual Data) Pie Chart with Actual ad Pla Data Simulatio Tree Simulated Associated Tred Data Profit ad Loss Data Dimesios Iformatio Lie Below Graph Data Table Compariso Graph Lik Cause ad Effect Matrix Iformatio Liks Defiitio Widow Update Defiitios Widow Formula Widow Updatig Formula Widow Strategy Widow Updatig Strategy Widow Actio Item Widow Update Actio Items Idicator Ower Widow Updatig Ower Widow Liks Color Alarm Iformatio Color Alarm Iformatio Values Priter-friedly Versio of the Scorecard View ix

10 x 3 20 Priter-friedly Versio of a Graph Mai KPI View With View By Eabled- Default view Mai KPI View With View By Eabled: View with Selected Value Sales Growth Export to Excel butto Spreadsheet i Balaced Scorecard Export to Excel Example Viewport Hide/Show Forecast Optio to Disable Forecast A 1 Complete Page... A - 2

11 List of Tables 2 1 Typical Default Alarm Colors The Aalytical Pael The Aalytical Pael: Measures The Aalytical Pael: Periodicity The Aalytical Pael: Calculatios The Aalytical Pael: Data Series Optios The Aalytical Pael: Bechmarks xi

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13 Preface Welcome to Release 4.5 of Oracle Balaced Scorecard User Guide. This user guide describes how to use Oracle Balaced Scorecard (BSC) to view ad aalyze your orgaizatio s strategic iformatio, icludig balaced scorecards by orgaizatio or fuctio, key performace idicators, related cause-ad-effect relatioships, ad associated graphic displays. Note: Oracle Balaced Scorecard icludes four major compoets: The BSC Viewer The BSC Architect (icludes BSC Builder, KPI Desiger, ad Metadata Optimizer) The BSC Maager (icludes BSC Loader, BSC Admiistrator) The BSC Setup Wizard This documet describes the BSC Viewer. For iformatio about the BSC Architect or the BSC Maager, see: Oracle Balaced Scorecard Admiistratio Guide. This user guide cotais the followig iformatio: Itroductio. Itroduces Oracle Balaced Scorecard, briefly summarizig the uderlyig theory upo which it is based, ad helps you to get started usig the product. Usig Balaced Scorecard. Describes the Balaced Scorecard viewer how to view ad aalyze balaced scorecards ad related key performace idicators. Usig Other Idicator ad View Optios. Describes how to use each of the BSC sectios, views ad the idicator page, as well as the additioal tools ad customizatio xiii

14 Iteded Audiece Assumptios optios that you ca use to meet your specific aalytical eeds. It also explais how to use olie help. This preface explais how this documet is orgaized ad summarizes its iteded audiece, assumptios, ad other sources of relevat iformatio. This user guide is iteded for those ivolved i strategic plaig, pla implemetatio, or its aalysis, icludig: Balaced Scorecard aalysts, strategic plaers, fiacial aalysts, other aalysts Lie maagers ad others ivolved i the balaced scorecard process, icludig performace measuremet ad related activities Balaced Scorecard cosultats ad desigers Traiers ad traiig coordiators This guide assumes that you have a basic uderstadig of your orgaizatio, its processes, strategy ad key performace idicators, ad a fudametal uderstadig of balaced scorecard theory. This guide also assumes that you have a workig kowledge of balaced scorecard applicatios. To lear more about Oracle Balaced Scorecard, you ca atted oe or more of the related traiig classes that are available through Oracle Educatio Services. Structure This User Guide cotais the followig chapters: Chapter 1, "Itroductio" Chapter 2, "Usig Balaced Scorecard" Chapter 3, "Usig Other Idicator ad View Optios" Related Documets You ca choose from may sources of iformatio, icludig documetatio, traiig, ad support services, to icrease your kowledge ad uderstadig of Oracle Balaced Scorecard, specifically icludig the followig: xiv

15 Oracle Balaced Scorecard Admiistratio Guide This guide describes how to use BSC Architect, BSC Maager, ad Setup Wizard. You use BSC Architect to desig the basic uderlyig structure of a balaced scorecard, ad to lay out ad desig key performace idicators. You use BSC Loader ad BSC Admiistrator to load data ito the applicatio ad to eable security optios. Oracle Balaced Scorecard Istallatio Guide This guide describes how to istall the Balaced Scorecard three-tier architecture for easier admiistratio ad lower cost of deploymet. Traiig ad Support Traiig Support Oracle offers a complete set of formal traiig courses to help you ad your staff master its applicatio products. You have a choice of educatioal eviromets. You ca atted Oracle applicatios courses at ay Oracle Educatio Ceter, or you ca arrage for Oracle traiers to teach at your facility. I additio, Oracle traiig professioals ca tailor stadard courses or develop custom courses to meet your eeds. From o-site support to cetral support, Oracle s experieced professioals provide the help ad iformatio you eed to keep Balaced Scorecard workig for you. This team icludes your techical represetative, accout maager, ad Oracle s large staff of desigers ad support specialists with expertise i your busiess area, i maagig a Oracle server, ad i your hardware ad software eviromets. Do Not Use Database Tools to Modify Oracle Applicatios Data We STRONGLY RECOMMEND that you ever use SQL*Plus or ay other tool to modify Oracle Applicatios data uless otherwise istructed. Oracle provides powerful tools you ca use to create, store, chage, retrieve, ad maitai iformatio i a Oracl edatabase. If you use Oracle tools such as SQL*Plus to modify xv

16 Oracle Applicatios data you risk destroyig the itegrity of your data ad you lose the ability to audit chages to your data. Because Oracle Applicatios tables are iterrelated, ay chage you make usig Oracle Applicatios ca update may tables at oce. But whe you modify Oracle Applicatios data usig aythig other tha Oracle Applicatios, you may chage a row i oe table without makig correspodig chages i related tables. If your tables get out of sychroizatio with each other, you risk retrievig erroeous iformatio ad upredictable results throughout Oracle Applicatios. Whe you use Oracle Applicatios to modify your data, the system automatically checks that your chages are valid. Oracle Applicatios also keeps track of who chages iformatio. If you eter iformatio ito database tables usig database tools, you may store ivalid iformatio. You also lost the ability to track who has chaged your iformatio because SQL*Plus ad other database tools do ot keep a record of chages. About Oracle Corporatio Oracle Corporatio develops ad markets a itegrated lie of software products for database maagemet, applicatios developmet, decisio support, ad office automatio, as well as Oracle Applicatios, a itegrated suite of more tha 170 software modules for fiacial maagemet, supply chai maagemet, maufacturig, project systems, huma resources, ad sales ad service maagemet. Oracle is the world s leadig supplier of software for iformatio maagemet, ad the world s secod largest software compay. Oracle offers its database, tools ad applicatios products, alog with related cosultig, educatio, ad support services i over 140 coutries. xvi

17 Thak You... Thak you for usig Oracle Balaced Scorecard. We value your commets ad feedback. At the frot of this guide is a reader s commet form you ca use to commet o this product. Mail your commets to the followig address or call us directly at (650) Oracle Corporatio Oracle Balaced Scorecard Documetatio 500 Oracle Parkway Redwood Shores, CA USA xvii

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19 1 Itroductio This user guide describes Release 4.5 of Oracle Balaced Scorecard, a strategic maagemet ad aalytical tool that lets you implemet balaced scorecard methodology i a itegrated, web-eabled systems eviromet. This chapter itroduces Balaced Scorecard, briefly summarizig the uderlyig theory upo which it is based, i the followig sectios: About Balaced Scorecard Theory o page 1-2 Balaced Scorecard Perspectives o page 1-3 About Oracle Balaced Scorecard o page 1-4 Features Summarized o page 1-4 Gettig Started o page 1-6 Setup Assumptios o page 1-6 Startig Balaced Scorecard o page 1-7 Itroductio 1-1

20 About Balaced Scorecard Theory About Balaced Scorecard Theory Traditioal performace measuremet systems typically do ot provide top maagers with a comprehesive view of the orgaizatio. The scope of the Balaced Scorecard approach exceeds the scope of traditioal performace measuremets, ad liks the fiacial goals of the eterprise with the drivers that determie the outcomes for future success. The Balaced Scorecard cocept traslates a orgaizatio s missio ad strategy ito a comprehesive set of quatified key performace idicators (KPIs), providig the framework for a strategic measuremet ad maagemet system. While Balaced Scorecard retais a emphasis o achievig fiacial objectives, it also icludes the performace drivers of these fiacial objectives. The followig figure shows the typical origis of KPIs. Figure 1 1 Derivatio of KPIs 1-2 Oracle Balaced Scorecard User Guide

21 About Balaced Scorecard Theory KPIs are derived from strategic iitiatives the base elemets of work that drive strategic chage ad measure the success of their implemetatio. Strategic iitiatives are correlated with oe or more strategic goals, all of which are products of the strategic plaig process. Balaced Scorecard Perspectives The KPIs provide perspective about a orgaizatio s operatios, i four categories of performace: o The Fiacial Perspective o The Customer Perspective o The Iteral Busiess Process Perspective o The Learig ad Growth Perspective The basic assumptios uderlyig Balaced Scorecard are that fiacial measures are essetially laggig idicators, ad that maagemet s attetio should be focused o the uderlyig factors that drive fiacial performace. With Balaced Scorecard methodology, the customer, iteral busiess processes, ad learig ad growth perspectives all combie to drive fiacial performace. At a lower level, it is also importat to uderstad how the four perspectives relate to oe aother. The fiacial perspective is supported by the customer perspective because customers buy a compay s products ad services, ad are therefore ultimately resposible for its fiacial success. The iteral process perspective supports the customer perspective because the compay must be well ru i order to satisfy its customers. Fially, the learig perspective has a major impact o the iteral process perspective because the people who make up the compay must cotiually reeducate themselves ad lear the best processes to ru the compay. These perspectives represet a typical coceptual groupig of KPIs, although they ca also be grouped by objective, orgaizatioal uit, or fuctio. Additioal perspectives ca be added depedig o the orgaizatio s eviromet ad strategic goals, ad the ames of perspectives ca be chaged to better reflect the orgaizatio ad its values. The balace of measuremets across such perspectives gives Balaced Scorecard its ame. Itroductio 1-3

22 About Oracle Balaced Scorecard About Oracle Balaced Scorecard Balaced Scorecard is a strategic maagemet applicatio. It is a systems implemetatio of the Balaced Scorecard methodology developed by Kapla ad Norto. It emphasizes performace measuremet, the represetatio of orgaizatio strategy ad objectives, ad the correlatio of strategic objectives through cause-ad-effect relatioships. Desiged for both small busiess uits ad large orgaizatios, it is highly scalable ad it supports true eterprise-wide deploymet of its uderlyig methodology, icludig performace measuremet, commuicatio tools, ad maagemet mechaisms. Balaced Scorecard helps maagemet lik strategy to orgaizatioal or fuctioal performace, usig quatified performace targets (KPIs) that let maagemet implemet ad measure strategic objectives throughout the orgaizatio. Balaced Scorecard helps lik strategy to maagemet actios by placig relevat KPIs o maagers virtual desktops, providig them with measurable performace targets. I additio, by defiig the cause-ad-effect relatioships betwee KPIs, Balaced Scorecard helps maagers uderstad the impact their decisios have o their fuctioal resposibility ad orgaizatio strategy. The followig diagram summarizes Balaced Scorecard i terms of its fudametal cocepts. Features Summarized Balaced Scorecard icludes the followig features: 1-4 Oracle Balaced Scorecard User Guide

23 About Oracle Balaced Scorecard Web-based viewer, ehaced ease of access Eterprise-wide deploymet ad High Scalability for a large umber of users Strategic performace maagemet, commuicatio, ad learig processes supported KPI-associated alarm colors, which are triggered by plaed or actual variaces, ad which idetify problems ad opportuities Strategy-drive cause-ad-effect relatioships Forecastig of future periods to aticipate actios Flexible user iterface to model ay balaced scorecard List of Scorecards ad Multiple Scorecard Views to facilitate avigatio to multiple scorecards ad levels. Data simulatio tools Ability to create KPI qualitative assessmets, commets, ad related iformatio Fuctioal ad orgaizatioal cascadig of scorecards Multilevel security by resposibility at the scorecard ad KPI level Natioal laguage support Itegratio with Oracle Applicatios 11i Itroductio 1-5

24 Gettig Started Gettig Started Setup Assumptios This sectio describes how to start the Balaced Scorecard viewer. Setup Assumptios Startig Balaced Scorecard This sectio lists setup prerequisites ecessary to start usig Balaced Scorecard; cofirm each of the followig items before startig: All Balaced Scorecard compoets are istalled. See: Oracle Balaced Scorecard Istallatio Guide. Oe of the followig browsers is istalled: Netscape 4.5 or higher Microsoft Iteret Explorer 5.0 or higher Your Balaced Scorecard model has bee desiged ad implemeted for your orgaizatio or fuctio. You have system access (user ame, password) to Balaced Scorecard through Oracle Applicatios. Note: The OBSC Viewer has bee desiged to be displayed i full scree mode, usig more tha 256 colors. For best resolutio, we recommed that you chage your display settigs to 65,536 colors or more. 1-6 Oracle Balaced Scorecard User Guide

25 Gettig Started Startig Balaced Scorecard Note: Oracle Balaced Scorecard Release 4.5 is a web-based applicatio. Ru the Balaced Scorecard viewer from your desktop browser. To Start the Balaced Scorecard Viewer: 1. Close all desktop applicatios. 2. Start your browser. 3. Start Oracle Applicatios by likig to the web address (URL) established for your istallatio. The Oracle Applicatios logi widow appears. Itroductio 1-7

26 Gettig Started 4. Eter your stadard Oracle Applicatios user ame ad password; choose Logi. The Balaced Scorecard Logi Widow appears. This widow displays your resposibility (o the left) ad applicatios available. 5. Select your resposibility ad the Balaced Scorecard from the applicatios list. The page appears oce you click o the Balaced Scorecard URL. This page summarizes the list of scorecards available for your resposibility. 1-8 Oracle Balaced Scorecard User Guide

27 2 Usig Balaced Scorecard This chapter describes how to use Oracle Balaced Scorecard to vxiew ad aalyze balaced scorecards ad KPIs. It icludes the followig sectios: Navigatig Scorecards o page 2-2 List of Scorecards o page 2-2 Balaced Scorecard Mai Views o page 2-5 Tree View o page 2-5 Scorecard View o page 2-7 Strategy Map View o page 2-9 Detailed View o page 2-12 Custom View o page 2-14 Usig Alarm Colors to Iterpret Results o page 2-17 Key Performace Idicator Page o page 2-21 Idicator Graph Types o page 2-27 Sigle Bar Tred Graph o page 2-28 Multiple Series o page 2-30 Compariso Graphs o page 2-31 Other Idicator Types o page 2-36 Usig Balaced Scorecard 2-1

28 Navigatig Scorecards Navigatig Scorecards Multiple scorecards may exist for each orgaizatio ad resposibility. If you have access to more tha oe scorecard, multiple levels of scorecards are displayed i the List of Scorecards view. The scorecards will appear i tabbed format, if there are a small umber of scorecards, or i list format, if there are a large umber of scorecards. Each level i the List of Scorecards view represets a uique scorecard, defied for a separate orgaizatio, fuctio, perspective, or other logical etity. You ca view futher details for a scorecard by selectig the scorecard i the List of Scorecards view ad the selectig oe of the Balaced Scorecard Mai views: tree view, strategy map view, scorecard view, detailed view, or a custom view. See also: List of Scorecards Balaced Scorecard Mai views List of Scorecards The List of Scorecards view is maily avigatioal. From this view you ca choose a particular scorecard with which to start your aalysis. Oce you choose a scorecard from the list ad idetify where you wat to focus, you ca choose oe of the Balaced Scorecard Mai views to view the cotet of the selected scorecard. I the List of Scorecards view, all of the scorecards that have bee defied ad assiged to your particular resposibility appear. 2-2 Oracle Balaced Scorecard User Guide

29 Navigatig Scorecards Figure 2 1 Multiple Scorecard Display Usig Balaced Scorecard 2-3

30 Navigatig Scorecards See also: Balaced Scorecard Mai Views 2-4 Oracle Balaced Scorecard User Guide

31 Balaced Scorecard Mai Views Balaced Scorecard Mai Views Oce you select a particular scorecard from the List of Scorecards view, there are five balaced scorecard views that you ca choose from: Tree view Scorecard view Strategy Map view Detailed view Custom views You ca use these views to avigate throughout Balaced Scorecard. The views represet the same set of KPIs ad idicator groups i differet graphical forms. Each view may represet differet data ad use a differet layout, depedig o how the views were defied i the Balaced Scorecard Architect. To switch betwee views, do the followig: I the show field, choose a view from the drop dow list. See also: List of Scorecards Usig Alarm Colors to Iterpret Results Tree View The tree view displays the idicators that defie your orgaizatio s strategy as a list. Idicators are orgaized ito logical groups represetig perspectives or defied strategic objectives. Idicators appear as a list uder each group headig ad each idicator has a colored alarm that idicates the status of the idicator. Usig Balaced Scorecard 2-5

32 Balaced Scorecard Mai Views Figure 2 2 Tree View 2-6 Oracle Balaced Scorecard User Guide

33 Balaced Scorecard Mai Views I the tree view for ABC Compay scorecard, each idicator belogs to a group that may represet a objective or perspective with the associated idicators. See also: Usig Alarm Colors to Iterpret Results Scorecard View Strategy Map view Detailed Map view Custom views Scorecard View The scorecard view displays the idicators that defie your orgaizatio s strategy. Idicators ca be orgaized by ay logical group, such as perspective or objective, ad are displayed i horizotal boxes. A box ca iclude oe or multiple idicators. The scorecard desiger ca arrage the boxes i ay positio o the scree, so that the scorecard ca better represet the strategy flow. If you select a specific idicator, Balaced Scorecard displays a graph of tred or compariso data associated with that idicator. You ca have cosultats customize the scorecard view i BSC Architect. Usig Balaced Scorecard 2-7

34 Balaced Scorecard Mai Views Figure 2 3 Scorecard View The above figure shows the scorecard for ABC compay i the scorecard view. This view ca be fully customized. You ca select the umber of idicators per group ad how the orgaizatio eeds to defie the strategy. The groups ca be defied as strategic objectives, perspectives, or ay groupig that better represets the strategy. See also: Usig Alarm Colors to Iterpret Results Tree view Strategy Map view Detailed Map view Custom views 2-8 Oracle Balaced Scorecard User Guide

35 Balaced Scorecard Mai Views Strategy Map View Similar to the Scorecard view, the Strategy Map view the figure below, displays the Key Performace Idicators for a specific scorecard. These KPIs are typically orgaized by perspective (the colum), ad the KPI cause-ad-effect relatioships represeted by the lies ad arrows coectig the KPIs. The backgroud color for each KPI ca be modified ad coordiated with other KPIs to show which strategic objective each KPI supports. I the followig figure, the KPIs have bee orgaized by four Balaced Scorecard perspectives: Learig ad Growth, Iteral Process, Customer, ad Fiacial (the colums). Durig desig ad implemetatio, the KPI backgroud colors ca be customized to correlate them with strategic objectives. Such color-codig is very useful, because the user ca see how KPIs that spa multiple perspectives ca support a sigle strategic objective. Usig Balaced Scorecard 2-9

36 Balaced Scorecard Mai Views Figure 2 4 Strategy Map View See also: Usig Alarm Colors to Iterpret Results Tree view Scorecard view Strategy Map view 2-10 Oracle Balaced Scorecard User Guide

37 Balaced Scorecard Mai Views Detailed Map view Custom views Usig Balaced Scorecard 2-11

38 Balaced Scorecard Mai Views Detailed View The detailed view displays the list of idicators that are associated with the scorecard. I the detailed view, the idicators are orgaized accordig to the perspectives, strategic objectives, or groups ad show the uderlyig data for the idicator: Actual, Bechmark, Variatio, ad Percet of Pla. The detailed view facilitates your ability to iterpret how the colors are calculated for each idicator. Note: I the Detailed view, if a idicator color is defaulted i the Compariso Graph, the fields that describe the idicator may appear blak. This issue occurs because i a Compariso Graph, the color ca be expressed as a color coditio, ot as a umeric figure Oracle Balaced Scorecard User Guide

39 Balaced Scorecard Mai Views Figure 2 5 Detailed View See also: Usig Alarm Colors to Iterpret Results Tree view Scorecard view Strategy Map view Detailed Map view Custom views Usig Balaced Scorecard 2-13

40 Balaced Scorecard Mai Views Custom View The Custom view is a differet graphical represetatio of your scorecard, ad ca cotai ay graphic desig that represets the strategy. The graphic represetatio is doe by the scorecard desiger i KPI desiger. This view usually cotais a image, previously imported to the system, from ay graphic desig applicatio. It may cotai text imported with the image, image objects, logos, etc. You ca fid hot spots or active liks withi the image, represetig your Key Performace Idicators. You ca click o these liks to go ad review the KPI performace, as you do i other views. Each idicator will have a associated alarm color, as i other views Oracle Balaced Scorecard User Guide

41 Balaced Scorecard Mai Views Figure 2 6 Custom View See also: Usig Alarm Colors to Iterpret Results Tree view Usig Balaced Scorecard 2-15

42 Balaced Scorecard Mai Views Scorecard view Strategy Map view Detailed Map view Custom views 2-16 Oracle Balaced Scorecard User Guide

43 Balaced Scorecard Mai Views Usig Alarm Colors to Iterpret Results Balaced Scorecard uses color codig to flag variaces betwee actual ad pla data throughout the applicatio, particularly i the followig widows: Mai views: Tree view Scorecard view Strategy Map view Detailed Map view Custom views Compariso graphs Cause ad effect matrix You ca use these colors to quickly assess the magitude of ay variace, ad to idetify particular data sets for further aalysis. You ca typically choose ay color-coded item to drill dow to a more detailed view, or to a compariso graph, whichever is more appropriate to the ature of the data. You may also be able to use a color-coded cause-ad-effect matrix. Default Colors Default colors are defied durig the Balaced Scorecard implemetatio for your orgaizatio. The table below illustrates typical default color defiitio. Table 2 1 Color Typical Default Alarm Colors Tolerace Level Examples Meaig Gree Greater tha 100% Acceptable Performace: Actual data meets or exceeds pla data. Yellow From 81% to 100% Margial Performace: Actual data is less tha pla data, but withi a tolerable rage. Red Less tha 81% Uacceptable Performace: Actual data is less tha pla data, ad beyod a tolerable rage. Usig Balaced Scorecard 2-17

44 Balaced Scorecard Mai Views The typical default colors ad symbols that represet the performace of a idicator are: Figure 2 7 Alarm Boxes The symbols, as well as the colors, represet whether the performace is uacceptable (Red with Cross), Margial (Yellow with warig), or Acceptable (Gree with checkmark). Additioal Notes about Alarm Colors The alarm colors i Balaced Scorecard deote whe, ad by what margi, a value i the Scorecard deviates from the plaed value. Several factors ifluece the color calculatio: The defiitio of trigger values (ad percet deviatio from these values) How the default aalysis optio is defied (mothly or year-to-date) How dimesio properties are defied (all, compariso, key value) How the color method is specified (target met above pla, target met below pla, or target met betwee rages) Stage of the System: Productio or Prototype color User-customizatio of default colors (other tha red, yellow ad gree) If BSC cotais KPIs that are updated with actual at differet times, the alarm colors will reflect these differet actual periods. If a KPI has several periodicities, the alarm color will be based o the default Periodicity. KPI Alarm colors are always calculated o actual data vs. the pla or budget bechmark. Whe o bechmark data has bee loaded for a KPI, its default alarm color is Dark gray. Whe havig a bechmark is ot appropriate for a KPI, the default view color will be light gray Oracle Balaced Scorecard User Guide

45 Balaced Scorecard Mai Views Color Alarm Calculatio by Type of Idicator There are several factors that determie the alarm color calculatio, depedig o the type of idicator. For detailed iformatio, see: OBSC Admiistratio Guide-Alarm Colors. The basic idea is: For tred graphs: If the default settig for a KPI is a tred graph, the the alarm color is calculated by takig the curret moth's actual data, versus the pla for the first dimesio ad default aalysis optio combiatio. The system the uses the color trigger percetages to calculate the color. See Also: Sigle Tred Bar Idicator Multiple Series Tred Graph. For compariso graphs: If the default settig for the idicator is a compariso graph, the the color is determied by usig the color trigger percetages to calculate a separate color for each dimesio value (each bar o the compariso graph) for the default aalysis optio combiatio of the compariso dimesio. For default alarm colors i the mai views, the colors are reported as follows: If ay dimesio value is red, the KPI color o the mai pael is red. If ay dimesio value is yellow ad ot red, the the KPI color is yellow. If all dimesio values are gree, the the color is gree. See Also: Compariso graphs Color for simulatio trees: If the default settig for the idicator is a simulatio tree, the color is determied by comparig actual to plaed performace for a specific ode of the tree, defied as default i the desig stage. See Also: Simulatio Tree Color for profit ad loss: If the default settig is a Profit ad Loss KPI, the color represeted i the mai views is the oe correspodig to the result accout, which is usually et profit/loss or et icome. See Also: Profit ad Loss Usig Balaced Scorecard 2-19

46 Balaced Scorecard Mai Views The Balaced Scorecard Admiistrator ca adjust alarm tolerace levels ad alarm colors by idicator, accordig to the orgaizatio s prefereces. See: Oracle E-Busiess Itelligece Balaced Scorecard Admiistratio Guide Oracle Balaced Scorecard User Guide

47 Key Performace Idicator Page Key Performace Idicator Page I a particular Scorecard you are aalyzig, you will fid key performace idicators orgaized by differet criteria, such as Objectives, Perspectives, or ay other orgaizatio that represets your strategy. Each key performace idicator has a page that gives you multiple aalytical optios. These optios allow you to uderstad the performace of multiple measuremets associated to the idicator, iformatio related to the idicator, ad cause ad effect relatioships, without leavig the page. There are differet types of idicators. Idicator Graph Types Sigle Tred Bar Idicator Compariso Graphs Bar Graphs Pie Charts Multiple Series Other Idicator Types Simulatio Tree Profit ad Loss Each type of idicator presets the iformatio about the key performace idicator i a differet way; however, the structure of the idicator page remais the same. See also: Idicator Page Structure Usig Balaced Scorecard 2-21

48 Key Performace Idicator Page Idicator Page Structure The followig is a list of the elemets available o the Idicator Page. Commo Elemets Global Buttos Idicator Meu Bar Breadcrumbs Idicator Title Idicator Subtitle Last Update Data Elemets Idicator Graph Lie Below Graph Data Table Meu Bar Elemets Cause ad Effect Iformatio Assesssmet Collaboratio See also: Key Performace Idicator Page 2-22 Oracle Balaced Scorecard User Guide

49 Key Performace Idicator Page Figure 2 8 Complete Idicator Page Usig Balaced Scorecard 2-23

50 Key Performace Idicator Page Commo Elemets o the Idicator Page The followig is a list of the commo elemets that appear o each Idicator page. Global Buttos The followig figure shows the global buttos that appear at the top of every Balaced Scorecard widow. Figure 2 9 Global Buttos These buttos provide avigatio support. Retur to Portal: Returs to the portal defied for you where all your customized views ad applicatios are available Help: Opes a ew widow that displays help text relevat to the active widow. Idicator Meu Bar These sectios, which are located i your idicator meu bar, eable you to avigate to the other sectios related to the idicator, such as Cause ad Effect, Related Iformatio, Assessmet, ad Collaboratio. Breadcrumbs Breadcrumbs are used to reflect hierarchical avigatio. As the user moves through hierarchical cotet, or "drills dow" through avigatio levels to more cotet ad/or fuctioality, the breadcrumbs track the avigatio. This type of hierarchical relatioship ca be see i the example below of a situatio where a user is ito a Idicator called Sales Growth, located i the ABC Compay Tab which is cotaied i the List of Scorecards: Figure 2 10 Breadcrumbs There are variatios of this hierarchy for special cases, such as Simulatio Tree ad Profit 2-24 Oracle Balaced Scorecard User Guide

51 Key Performace Idicator Page ad Loss. I these variatios the breadcrumbs display a additioal level, such as the correspodig Node of the tree, or the Accout i the Profit ad Loss. Idicator Title The idicator ame is displayed at the top of the widow. Example: Sales Growth. Idicator Subtitle The idicator subtitle further defies the Title. Example: These are total sales figures i Dollars. Last Update Lists the last time the data for the idicator was updated. Example: Data as of September 10, Usig Balaced Scorecard 2-25

52 Key Performace Idicator Page Idicator Graph Whe you select a idicator from ay of the views, such as: Scorecard view, Detailed view, Tree view, Custom view or Strategy Map view, Balaced Scorecard drills dow to the idicator s uderlyig performace data ad displays the actual ad pla data for the idicator.the followig figure shows a typical idicator graph with a bar chart. Figure 2 11 Idicator Graph 2-26 Oracle Balaced Scorecard User Guide

53 Key Performace Idicator Page I the preceedig figure, the idicator graph shows the Sales Growth KPI charted for a twelve-moth pla period (bars), plotted agaist bechmark eabled, which i this case is the Budget (lie). The aalysis optios, i bold, cofirm that the data basis of the chart are Sales of Beers i Uits for all product lies I the applicatio the bars are keyed by a color leged, ad the tred lies are keyed by symbol. The actual data bars have darker colors; lighter colors represet pla (forecasted) data. I the preceedig figure, actual data is displayed through September, with forecast data displayed from October through December. You ca chage the data cotet of the display by chagig the aalysis optios usig the radio buttos or check boxes available to display other related measures, data series, differet periods, calculatios, comparative bechmarks, ad other display optios. See also: Idicator Graph Types Idicator Graph Aalytical Pael Idicator Graph Types A idicator ca be displayed i differet views. The followig is a list of possible idicator views: Sigle Tred Bar Idicator Multiple Series Compariso Graphs Bar Charts Pie Charts Other Types of Idicators Simulatio Tree Profit ad Loss The characteristics of each type of idicator are described i detail i this chapter. Usig Balaced Scorecard 2-27

54 Key Performace Idicator Page Note: You ca avigate from Tred to Compariso, ad from Compariso (Bars or Pies) to Tred, by just clickig o a bar or pie sectio. For example, whe you click o a Tred Bar for a specific period, you will get the compariso graph for that specific period, for the default dimesio. I the same way, whe you click o a Compariso Bar or Pie Slice for a specific dimesio value, you will get the tred graph for that specific value. Sigle Bar Tred Graph Sigle bar tred graphs plot data over time. The typical tred graph displays actual iformatio for a sigle series of data (bars) compared with oe bechmark data (lie) for a specified period, such as Mothly, Quarterly, or ay other periodicity defied i the desig mode. The sigle bar graph has oe actual or forecasted data bar per time period, with the associated bechmark data plotted i oe or more tred lies Oracle Balaced Scorecard User Guide

55 Key Performace Idicator Page Figure 2 12 Sigle Bar Tred Graph The KPI called Sales Growth is charted for a twelve-moth period, showig actual sales (the solid bars from Jauary to September), projected actual sales (Gradatio bars, from October to December), ad the sales pla by moth (the tred lie). The selected aalytical optios cofirm that the basis of the chart is mothly Sales for Beers i Uits for all products ad brads plotted agaist Budget. The vertical bars are shaded to differetiate betwee actual data (the darker bars) ad forecast data (the lighter bars). Usig Balaced Scorecard 2-29

56 Key Performace Idicator Page Multiple Series Multiple series graphs plot series of multiple tred data i lies or bars over time. Additioally, there is oe tred lie for each bechmark. The tred bars ad lies are color coded, with a color key displayed as a leged below the chart; each lie is also keyed by symbol. Figure 2 13 Multiple Series Tred Graph The Idicator Sales Growth is charted for a six-moth pla period, showig the actual umber of several series grouped uder the aalysis called "Drivers". The three series represeted i the graph are: Market Share, % of Availability, ad Sales. The aalytical optios cofirm that the basis of the chart is mothly Oracle Balaced Scorecard User Guide

57 Key Performace Idicator Page Multiple series of actual data ca be represeted as bars, lies, stack bars, or area, depedig upo the cofiguratio chose durig desig ad implemetatio. I all cases, bechmarks are represeted by lies. For stack bars, all actual data series are stacked (oe o top of the other), ad compared with bechmark lies. Note: You ca go directly from a tred graph or multiple series to a compariso graph by just clickig o the bar. This actio will brig a compariso for the selected moth. For the particular series selected. Compariso Graphs Compariso graphs show a compariso of the elemets cotaied i the Data Dimesio (View By) optios for a sigle period, ad ca be viewed as the followig graph types: Bar Graphs Pie Charts Actual Actual ad Pla To switch from Compariso Bars to Pies you ca use the drop-dow box called " Graph Type" located o bottom of your aalytical pael of the graph. The optios available i this drop-dow are: Bars i Compariso, Pie-Actual, ad Pie-Actual ad Pla. Usig Balaced Scorecard 2-31

58 Key Performace Idicator Page Bar Graphs A bar graph format is used i the followig figure to chart sales dollars for the Sales Growth KPI by product lie for the moth of Jue. The aalytical optios cofirm that the basis of the chart is comparative Jue sales dollars by product lie. Note that the actual data bars (oe for each product lie) are color coded to idetify which product lies meet or fail to meet the pla. Note: You ca go directly from compariso to a tred graph by just clickig o the bar. This actio will brig a tred graph for the bar value you select Oracle Balaced Scorecard User Guide

59 Key Performace Idicator Page Figure 2 14 Compariso Bar Graph Pie Charts Pie charts compare the elemets of data dimesios for a sigle period, ad ca be displayed i the followig formats: Actual data oly Actual ad pla data Whe you select a segmet of actual data i a pie chart, the tred graph appears. The tred graph displays iformatio about the selected dimesios. Pie charts are oly valid i the followig modes: Compariso mode Usig Balaced Scorecard 2-33

60 Key Performace Idicator Page Compariso mode with Cotributio calculatio selected Compariso mode with Year-to-date calculatio selected Compariso mode with Quarter-to-date calculatio selected. There are o pie charts i tred, profit ad loss, or simulatio tree graphs. Wheever a pie chart is displayed, it disables all calculatio optios except for: Cotributio Year-to-date Quarter-to-date 2-34 Oracle Balaced Scorecard User Guide

61 Key Performace Idicator Page If you select other calculatio optios, the pie chart is disabled. Pie Chart Actual Data: The followig figure shows actual data oly. Figure 2 15 Pie Chart (Actual Data) Note that sales dollars for the Sales Growth KPI are charted by product lie for the moth of Jue. The aalytical optios cofirm that the basis of the chart is comparative Jue sales dollars by product lie. Each product lie is represeted by color, which is described i a leged at the bottom of the pie chart. Pie Chart Actual ad Pla Data: The followig figure shows two comparative pie charts, oe with pla ad the other with actual data. Usig Balaced Scorecard 2-35

62 Key Performace Idicator Page Figure 2 16 Pie Chart with Actual ad Pla Data I this example, sales dollars for the Sales Growth KPI is charted by product lie for the moth of Jue. The aalytical optios cofirm that the basis of the chart is comparative Jue sales dollars by product lie. Each product lie is represeted by a color, which is described i a leged at the bottom of the chart. Note that the same uderlyig data is show, but it also icludes the pla data. Other Idicator Types Other idicator types are as follows: Simulatio Tree Profit ad Loss idicator 2-36 Oracle Balaced Scorecard User Guide

63 Key Performace Idicator Page Simulatio Tree This sectio icludes the followig subtopic. How to Use a Simulatio Idicator The simulatio tree lets you simulate performace of a key performace idicator or variables related to a key performace idicator. This tool eables you to create multiple quatitative "what-if" scearios to simulate how to improve the performace of key idicators or objectives. The figure below displays the compoets of a key performace idicator called ROE (Retur O Equity) ad their relatioships, ad is structured to show relative chages whe idividual compoets are chaged (i simulatio). Each box represets a measure that is drive by a formula set or part of a formula that affects the mai result. A chage i oe measure ca effect other measures i the tree. You ca chage a compoet by eterig a value i the box to icrease or decrease the value; the other compoets reflect the chage, ad their respective alarm colors adjust accordigly. Usig Balaced Scorecard 2-37

64 Key Performace Idicator Page Figure 2 17 Simulatio Tree 2-38 Oracle Balaced Scorecard User Guide

65 Key Performace Idicator Page You ca also select a sigle compoet to display a associated tred data chart by clickig o the tree ode. Figure 2 18 Simulated Associated Tred Data Usig Balaced Scorecard 2-39

66 Key Performace Idicator Page How to use a simulatio idicator: 1. From a mai view, select a appropriate idicator or objective. A data simulatio widow appears. 2. Chage the values for ay measure that has a value displayed. Choose the Eter or Apply buttos to apply your chages. The chages are automatically reflected o other related measures, for example, the alarm colors chage. I this example, the retur o equity, which is the root ode or mai result, chages as well. 3. Cotiue to adjust the values ad view the resultig chages. Notice that the values that you eter are ot icremetal. This meas the value is always calculated over the base amout. Oce you adjust your values, choose the Eter or Apply butto. 4. To prit your simulatio, choose the Prit Graph butto ad the select the Prit meu optio from your browser. 5. To reset the simulatio, choose the Reset butto. This will reset all values to the origial status before you started your simulatio. 6. Notice that your simulatio will ot be saved after you exit the idicator Oracle Balaced Scorecard User Guide

67 Key Performace Idicator Page Profit ad Loss Idicator Basically, this type of idicator is used to represet fiacial accouts i compariso, ad to see how each oe of the accouts cotributes (adds or subtracts) to/from the mai result, which is usually a Net Profit or Net Icome accout. The example graph displays floatig bars that usually start with a mai icome accout. The, depedig o how the followig accout affects the result (positively or egatively), the positio of the floatig bar will start addig or subtractig from the previous bar. I this way, you ca always read the partial result of the icome, readig the value rages i each accout. The profit ad loss graph, as with other compariso graphs, represets a specific period of time. However, you may wat to aalyze past or forecasted periods usig the Period drop dow available i this graph. You also ca aalyze the profit ad loss by the dimesios defied, or display calculatios, such as variatio, percet, year to date, or vertical aalysis, that provide iformatio about how much each accout cotributes i percetage to the et icome or et profit result. I this idicator, the first graph represets the summary profit ad loss, but you ca drill dow to aalyze each oe of the accout's treds just by clickig o the correspodig bar. Whe you click o a bar for ay accout, you will obtai a sigle bar tred graph that displays the accout's tred, compared to the budget for the periods defied. Usig Balaced Scorecard 2-41

68 Key Performace Idicator Page Figure 2 19 Profit ad Loss 2-42 Oracle Balaced Scorecard User Guide

69 Key Performace Idicator Page The aalytical optios cofirm that the basis of the chart is September amouts for all accouts. Note that the data bars (oe for each accout) are color coded to idetify which accouts exceed the alarm tolerace levels. You ca display the uderlyig amouts by passig your mouse cursor over each bar as idicated i the Other Icome ad Expeses accout i the precedig illustratio. The first data bar typically represets a reveue accout, such as Sales, while the last bar typically represets et profit derived from the bars that precede it. I this example, the Net Profit amout is equal to the Reveue amout, less the Costs, plus the Other Icome ad Expeses amout. Aalytical Pael The aalytical pael, located o the left side of the idicator graph, provides several aalysis optios that you ca use to aalyze KPI performace. The followig is a list of the aalysis optios available to you: Measures Periodicity Calculatios Data Series Bechmarks Data Dimesios (View By) Usig Balaced Scorecard 2-43

70 Key Performace Idicator Page Table 2 2 The Aalytical Pael Measures let you aalyze performace usig differet metrics associated with idicators or objectives. Used i cojuctio with data dimesios ad bechmarks, they provide a more detailed view of related data. Periodicity Optios let you choose the period frequecy beig displayed. Calculatio Optios let you aalyze idicators or objective performace agaist a selected bechmark. I this example you ca select year-to-date, variace from pla, or percet aalysis. Data Series Optios let you choose the data populatio to be displayed. I this example, you ca display Sales, or Percetage of Availability. Bechmarks let you choose the baselie agaist which actual data is plotted or compared. I this example, you ca plot actual data agaist budget, pla, previous year, competitio, or idustry average baselie data Oracle Balaced Scorecard User Guide

71 Key Performace Idicator Page Measures Use Measures i the Performace regio to select differet metrics associated with the idicator or objective. You ca choose differet measures for aalysis icludig Sales, Beers i Uits, or other measures such as Market Share or Drivers. The selected measures are idicated by bold type. Table 2 3 The Aalytical Pael: Measures Measures let you aalyze performace usig differet metrics associated with idicators or objectives. Used i cojuctio with data dimesios ad bechmarks, they provide a more detailed view of related data. Periodicity Optios let you choose the period frequecy beig displayed. Calculatio Optios let you aalyze idicators or objective performace agaist a selected bechmark. I this example you ca select year-to-date, variace from pla, or percet aalysis. Data Series Optios let you choose the data populatio to be displayed. I this example, you ca display Sales, or Percetage of Availability. Bechmarks let you choose the baselie agaist which actual data is plotted or compared. I this example, you ca plot actual data agaist budget, pla, previous year, competitio, or idustry average baselie data. Usig Balaced Scorecard 2-45

72 Key Performace Idicator Page Periodicity Use Periodicity optios to choose the time period frequecy of the idicator or objective. Time periods, cofigurable durig the desig ad implemetatio phase, ca be daily, weekly, mothly, quarterly, semiaually, or aually. A compariso graph oly displays oe period, while a tred graph always displays a tred for the total umber of time periods (for example, if the time period is mothly, 12 periods would be displayed). Table 2 4 The Aalytical Pael: Periodicity Measures let you aalyze performace usig differet metrics associated with idicators or objectives. Used i cojuctio with data dimesios ad bechmarks, they provide a more detailed view of related data. Periodicity Optios let you choose the period frequecy beig displayed. Calculatio Optios let you aalyze idicators or objective performace agaist a selected bechmark. I this example you ca select year-to-date, variace from pla, or percet aalysis. Data Series Optios let you choose the data populatio to be displayed. I this example, you ca display Sales, or Percetage of Availability. Bechmarks let you choose the baselie agaist which actual data is plotted or compared. I this example, you ca plot actual data agaist budget, pla, previous year, competitio, or idustry average baselie data Oracle Balaced Scorecard User Guide

73 Key Performace Idicator Page Calculatios The Calculatios sectio displays the calculatios available for the selected idicator or objective. Calculatio optios let you aalyze performace compared with a bechmark or other criteria defied durig the implemetatio for your orgaizatio. You ca select multiple calculatios at the same time, as log as they are cosistet betwee them. For istace, you may select simultaeously Variatio, Percet, ad Year to Date, which will give you the Year to Date variatio i percetage. However, it is ot cosistet to select percet ad growth at the same time, or Year To Date ad Year to Date growth. The Balaced Scorecard Viewer validates those cases, ad will eable or disable the appropriate boxes to select. Table 2 5 The Aalytical Pael: Calculatios Measures let you aalyze performace usig differet metrics associated with idicators or objectives. Used i cojuctio with data dimesios ad bechmarks, they provide a more detailed view of related data. Periodicity Optios let you choose the period frequecy beig displayed. Calculatio Optios let you aalyze idicators or objective performace agaist a selected bechmark. I this example you ca select year-to-date, variace from pla, or percet aalysis. Data Series Optios let you choose the data populatio to be displayed. I this example, you ca display Sales, or Percetage of Availability. Bechmarks let you choose the baselie agaist which actual data is plotted or compared. I this example, you ca plot actual data agaist budget, pla, previous year, competitio, or idustry average baselie data. The followig is the list of calculatios you ca defie for your KPI: Usig Balaced Scorecard 2-47

74 Key Performace Idicator Page Variatio: The Variatio optio displays the amout by which actual data varies from the selected pla or bechmark; this idicates how much you eed to improve actual performace to meet pla. I compariso data displays, usig the Variatio optio helps to idetify: Relative performace betwee two cases Relative cotributio or size of the effort made compared with the bechmark Where the biggest impact is comig from, ad where you have opportuities for growth Data Variatio: This calculatio is used for multiple bar idicators. It calculates the amout of variatio betwee ay two series i the same period. Percet: The Percet optio displays actual data as a percetage of the curret bechmark, providig you with a idicatio of relative performace. Growth: Shows the percetage chage betwee the precedig period ad the curret period. YTD Growth: Compares the curret period versus the last period of the previous year (fial results for the previous year). For example, March 1999 is compared with October 1998, the last fiscal moth of the previous year. YTY Growth: Calculates the growth betwee the curret period versus the same period i the previous year. QTD: Results for the quarter-to-date. YTD: The Year-to-Date optio displays cumulative actual data throughout the year, istead of icremetal, mothly values for each data bar, compared with your selected bechmark data. The Jauary data bar, for example, displays oly Jauary actual data, but the February data bar displays Jauary plus February actual data. The YTD optio helps you aalyze: Cumulative results for the curret year compared with your bechmark. Aual tred. Cumulative gap or excess compared with your bechmark. For compariso data displays, the YTD optio helps you idetify (i) possible problems ot readily detectable by viewig mothly results i isolatio, (ii) perspective for a etire period, ad (iii) the extet to which mothly results impact aual results. Cotributio: The Cotributio optio displays the percetage cotributed by each data dimesio elemet (See: Data Dimesios (View By) o page 2-52) Oracle Balaced Scorecard User Guide

75 Key Performace Idicator Page To Complete: This optio calculates how much the actual data must improve to meet the cumulative bechmark. The differece betwee the cumulative actual data for the year ad the cumulative bechmark amout is distributed equally over the remaiig periods, thus adjustig the remaiig bechmark data for the year. This defies what must be accomplished to meet the origial bechmark by year-ed. Movig Average: This optio displays the movig average of the last twelve moths, providig a smoothed tred that elimiates seasoal variatio. This is particularly useful i aalyzig cosistet treds ad measurig real improvemets i performace. Data Series The Data Series optios eable you to select separate data series for each measure. You ca display sales ad percetage of availability, or both of these, ad plot them agaist several bechmarks. Data Series optios ca also be used to show data correlatios amog multiple tred lies (for example, plottig advertisig agaist sales to see if they are related). Usig Balaced Scorecard 2-49

76 Key Performace Idicator Page Table 2 6 The Aalytical Pael: Data Series Optios Measures let you aalyze performace usig differet metrics associated with idicators or objectives. Used i cojuctio with data dimesios ad bechmarks, they provide a more detailed view of related data. Periodicity Optios let you choose the period frequecy beig displayed. Calculatio Optios let you aalyze idicators or objective performace agaist a selected bechmark. I this example you ca select year-to-date, variace from pla, or percet aalysis. Data Series Optios let you choose the data populatio to be displayed. I this example, you ca display Sales, or Percetage of Availability. Bechmarks let you choose the baselie agaist which actual data is plotted or compared. I this example, you ca plot actual data agaist budget, pla, previous year, competitio, or idustry average baselie data. Use the followig steps to access the available data series: 1. Idetify if ay of your measures have associated data series. You will otice that the data series sectio will oly appear for those aalysis i which data series is available. 2. Eable check boxes to each data series you wat to display at the same time i the graphic. Bechmarks The bechmark optios let you compare actual data with oe or more user-customized bechmarks. You ca select Pla, Previous Year, Competitio, ad Idustry Average or all of these. The default bechmark is the pla, or budget, which is always drivig the color of the idicator Oracle Balaced Scorecard User Guide

77 Key Performace Idicator Page Table 2 7 The Aalytical Pael: Bechmarks Measures let you aalyze performace usig differet metrics associated with idicators or objectives. Used i cojuctio with data dimesios ad bechmarks, they provide a more detailed view of related data. Periodicity Optios let you choose the period frequecy beig displayed. Calculatio Optios let you aalyze idicators or objective performace agaist a selected bechmark. I this example you ca select year-to-date, variace from pla, or percet aalysis. Data Series Optios let you choose the data populatio to be displayed. I this example, you ca display Sales, or Percetage of Availability. Bechmarks let you choose the baselie agaist which actual data is plotted or compared. I this example, you ca plot actual data agaist budget, pla, previous year, competitio, or idustry average baselie data. Usig Balaced Scorecard 2-51

78 Key Performace Idicator Page Data Dimesios (View By) Data dimesio boxes appear at the top of all idicator graphs. These dimesios let you aalyze differet views of the idicator or objective usig a particular criteria, depedig upo the mix of measures selected. Figure 2 20 Data Dimesios You ca either select a dimesio item to see its particular tred, or ALL to see the overall result, or COMPARISON to see a comparitive view of all dimesio values. If you select Compariso for all products, for example, Balaced Scorecard displays a comparative graphic chart that compares each product (such as, Lite Beers, Premium Beers, Seasoal Brews) for a sigle time period. Note: You caot select multiple Compariso values cocurretly. For example, you ca elect to compare all products or all brads but you caot select two dimesios i Compariso at the same time Oracle Balaced Scorecard User Guide

79 3 Usig Other Idicator ad View Optios This chapter describes how to use other Oracle Balaced Scorecard fuctios i the idicator page ad views. It icludes the followig sectios: Usig the Idicator Page o page 3-2 Lie Below Graph/Iformatio Lie o page 3-2 Data Table o page 3-5 Cause ad Effect Matrix o page 3-9 Iformatio o page 3-10 Assessmets o page 3-25 Collaboratio o page 3-28 Usig Other Optios o page 3-33 Prit Optios o page 3-33 View By o page 3-40 Export to Excel o page 3-44 Viewport o page 3-47 Hide/Show Forecast o page 3-50 Other Navigatioal Liks o page 3-52 Idicator Graph Portlets o page 3-52 Usig Other Idicator ad View Optios 3-1

80 Usig the Idicator Page Usig the Idicator Page This sectio describes how to use the followig features o the Idicator page. Lie Below Graph/Iformatio Lie Data Table Cause ad Effect Matrix Related Liks Iformatio Assessmets Collaboratio Lie Below Graph/Iformatio Lie Sigle or Multiple series tred graphs also cotai a lie that presets summarized iformatio for the last updated period i the graph. This lie helps you quickly iterpret the data i the graph, because you do ot have to drill dow to the uderlyig table to fid the data. It also presets the variatio ad percet calculatios for the data, which you ca use to determie if you are either achievig or ot reachig your goals for each data series that is represeted o the graph. Iterpretig the iformatio lie o a graph Iterpretig iformatio lies for multiple data series Chagig the cotet of the iformatio lie The lie is updated dyamically every time you select a idicator optio. The iformatio preseted o the lie always correspods to the last period of data for the selected idicator optios (measures, data series, dimesio, ad periodicity).the followig figure shows a example of a Idicator graph ad the iformatio lie. 3-2 Oracle Balaced Scorecard User Guide

81 Usig the Idicator Page Figure 3 1 Iformatio Lie Below Graph Usig Other Idicator ad View Optios 3-3

82 Usig the Idicator Page Iterpretig the iformatio lie o a graph To display a iformatio lie, i the Idicator graph page, choose a aalysis optio. The followig iformatio appears o the lie below the graph. Actual: Last actual data for the selected idicator optios. The actual figure for the last period displayed i the idicator graph. Bechmark: Bechmark data correspodig to the last period displayed i the graph. Variatio: Differece betwee the actual ad bechmark data selected. Percet: Actual data divided by Bechmark data, expressed as a percetage of the bechmark selected. Last Period: The last actual period displayed i the Idicator graph for the aalysis selected. Importat: If this is the first time you have selected the idicator, the lie will summarize the data for the default aalysis that drives the color of the idicator. Iterpretig iformatio lies for multiple data series Whe there are multiple data series selected, several lies will appear i the graph; oe per series. The lies will show the actual data, bechmark data, variatio, ad percet for the last period for each series. Chagig the cotet of the iformatio lie The iformatio lie will update dyamically whe you make the followig chages: Aalysis Optios Data Series Dimesios (except the Compariso dimesio) Periodicity Calculatios Bechmarks The Iformatio Lie will ot appear if: Compariso graph is selected Pie Chart is selected 3-4 Oracle Balaced Scorecard User Guide

83 Usig the Idicator Page The iformatio lie shows oly actual ad last period data i the followig cases: Two or more bechmarks are selected The aalysis does ot have Pla defied ad there is o other bechmark selected. Note: The iformatio lie does ot display variatio ad percet if there is o variatio ad percet defied for the aalysis. Data Table This sectio icludes the followig subsectios: Hidig or showig the table Showig the full data table Likig to the compariso graph from the data table The Data Table i a idicator icludes all the uderlyig data for actual aalysis optios, ad bechmarks selected i the graph. The table appears below the graph, so you ca use the scroll bar to see the table. There are 2 colums at the left, idicatig which periods are actual ad which are forecast (budget) data. Usig Other Idicator ad View Optios 3-5

84 Usig the Idicator Page Figure 3 2 Data Table Hidig or showig the table You ca hide or show a particular table by clickig o the Show Table or Hide Table hypertext lik i the upper right-had corer above the table to show or hide a particular table. 3-6 Oracle Balaced Scorecard User Guide

85 Usig the Idicator Page Showig the full data table If the umber of periods displayed i the table is more tha twelve, the KPI table shows oly the first twelve. To see a full table, choose the Show Full Table hypertext lik to go to a ew page that displays the etire table. Note that to see the full data table, you must use the scroll bar. Lik to the compariso graph from the data table You ca use the hypertext liks i the table to view the compariso graph for the idicator for the selected period. For example, if you choose the hypertext lik i the Moth regio, the compariso graph for the period March appears. This graph compares the default dimesio values for the idicator. Note that to see the full data table, you must use the scroll bar. See Also: Compariso Graph Usig Other Idicator ad View Optios 3-7

86 Usig the Idicator Page Figure 3 3 Compariso Graph Lik 3-8 Oracle Balaced Scorecard User Guide

87 Usig the Idicator Page Cause ad Effect Matrix Cause ad Effect idicators show how KPIs are related. Cause idicators are the KPIs that directly or idirectly affect the performace of a referece KPI. Effect idicators are the oes that directly or idirectly are affected by the referece KPI. Cause ad Effect idicators are defied durig the Balaced Scorecard implemetatio to reflect how your orgaizatio s strategic goals ad idicators are related. The Cause ad Effect Matrix provides a overview of why the goals are achieved or why they are ot. The matrix shows how the various idicators impact oe aother. Figure 3 4 Cause ad Effect Matrix Usig Other Idicator ad View Optios 3-9

88 Usig the Idicator Page Iformatio The Iformatio fuctioality is available for all users who access the Balaced Scorecard Viewer. It provides the capability to eter qualitative iformatio about the idicator or strategic objective that complemets the uderlyig quatitative iformatio. There are several categories of iformatio that are related to idicators or objectives. These categories are: Defiitio Formulas Strategy Actio Items Idicator Ower Related Liks Color Alarm Iformatio Each of these categores gives users itrisic iformatio about the idicator or objective, eablig the user to fid out the busiess purpose or strategic itet behid the idicator or objective. I theory, these iformatio categories are ot updated frequetly. Ideally, the system admiistrator, or key people with the Balaced Scorecard Maager resposibility, should be the cetral poit of cotact for ay chaged to this type of iformatio. Whe you choose ay of the liks i the Iformatio sectio, a separate browser widow appears. Figure 3 5 Iformatio Liks 3-10 Oracle Balaced Scorecard User Guide

89 Usig the Idicator Page Defiitio Use the Defiitio widow to documet the defiitio of a key performace idicator or strategic objective, or to expad the defiitio of how the idicator works, with a emphasis o why it is importat, what it meas, ad what the related performace drivers are. You ca also describe the use of the associated measures, dimesios, bechmarks, alarm tolerace levels, or other compoets. Figure 3 6 Defiitio Widow Usig Other Idicator ad View Optios 3-11

90 Usig the Idicator Page Updatig Defiitios To update a defiitio, click o the "Update" butto available i the Defiitio widow. The followig widow appears to eter the defiitio. Figure 3 7 Update Defiitios Widow Oce you fiish eterig your defiitio, you ca click the Apply butto to save chages or the Cacel butto to exit without savig. Note: To esure cosistecy ad to avoid multiple users chagig structural defiitios, KPI defiitio iformatio ca oly be updated by users with Balaced Scorecard Maager resposibility Oracle Balaced Scorecard User Guide

91 Usig the Idicator Page Formulas Use the Formulas widow to eter or documet formulas used by a idicator or measure, or to describe how to iterpret the formulas used. Note that you ca access this widow at ay time durig avigatio to uderstad what formulas are defied for a idicator. I geeral you ca use this widow to describe, i detail, each of the measuremets that are associated with the idicator. Eve if there is o a complex formula behid a aalysis optio, it is a good idea to iclude a defiitio of how the aalysis is calculated. You may wat to also share admiistrative details about how the measures are rolled-up from period to period, or about how other properties, such as Average or Sum roll-ups, are used to calculate totals i the applicatio. Figure 3 8 Formula Widow Note: Formulas should ideally be documeted by the admiistrator or desiger that has created the idicator. Formulas ca oly be updated by users with Balaced Scorecard Maager resposibility. Usig Other Idicator ad View Optios 3-13

92 Usig the Idicator Page Updatig Formulas To update the formula sectio, click o the "Update" butto available i the Formula widow. The followig widow appears to eter the cotet of your formula. Figure 3 9 Updatig Formula Widow Oce you fiish your formula update, you ca click the Apply butto to save chages or the Cacel butto to exit without savig Oracle Balaced Scorecard User Guide

93 Usig the Idicator Page Strategy Use the Strategy widow to explai the strategy for a idicator or strategic objective, or to explai how a KPI relates to your geeral Balaced Scorecard strategy or the orgaizatio's strategic objectives. I the Strategy widow you typically explai how the idicator impacts the geeral strategy of the compay. You may also wat to iclude the mai theory behid the idicator's cause ad effect, explaiig how other idicators impact the idicator or how it ca affect other idicators. Figure 3 10 Strategy Widow Usig Other Idicator ad View Optios 3-15

94 Usig the Idicator Page Updatig Strategies To update the strategy, click o the "Update" butto available i the Strategy widow. You will get a ew widow to eter the strategy iformatio. Figure 3 11 Updatig Strategy Widow Oce you fiish your strategy update, you ca click the Apply butto to save chages or the Cacel butto to exit without savig. Note: To update strategy, the user eeds to have Balaced Scorecard Maager resposibility. This will avoid multiple users modifyig structural iformatio that ideally must be etered by the idicator ower or system admiistrator Oracle Balaced Scorecard User Guide

95 Usig the Idicator Page Actio Items Use the Actio Items widow to defie actio items ecessary to the successful performace of a idicator or objective. Actio item iformatio icludes a descriptio, due date, budget, resources assiged, or status iformatio. Note that you ca cut ad paste text ad related iformatio from other sources ito this widow. Figure 3 12 Actio Item Widow Usig Other Idicator ad View Optios 3-17

96 Usig the Idicator Page Updatig Actio Items To update the actio items iformatio, click o the "Update" butto available i your mai actio item's widow. The followig widow appears to eter the actio item iformatio. Figure 3 13 Update Actio Items I the Actio Items widow, eter the list of actio items for the particular idicator you are updatig. It may be useful to type additioal iformatio about the date i which you update the iformatio, the parties resposible for the actio items, ad all the relevat iformatio about these tasks. Remember that to access the actio items iformatio later as a user, you must avigate to the Related Iformatio Widow, ad the to the Actio Items sectio. Oce you fiish your updatig your actio items, you ca click the Apply butto to save chages or the Cacel butto to exit without savig. Note: Actio items should be updated by the idicator ower. To update actio items users eed to have Balaced Scorecard Maager resposibility Oracle Balaced Scorecard User Guide

97 Usig the Idicator Page Idicator Ower Use the Owers widow to documet who is resposible for performace of a particular key performace idicator or objective, alog with the duties ad resposibilities related to the idicator. Figure 3 14 Idicator Ower Widow Usually, oly oe ower is associated with a KPI, but there is o restrictio i the Ower's form. If there is more tha oe ower for a KPI, you may see the update iformatio beside each ame. For example, if you have two owers, it is likely that oe perso owed the idicator i a past period. Ideally the ower should be the perso i charge of updatig the qualitative assessmet iformatio. Usig Other Idicator ad View Optios 3-19

98 Usig the Idicator Page Updatig Owers To update the ower, click o the "Update" butto available i the Ower widow. The followig widow appears to eter the ower ame. Figure 3 15 Updatig Ower Widow I the Updatig Ower widow, eter the ame of the ew ower or owers for the particular idicator you are updatig. You ca eter the ames wherever you wat the iformatio to appear. The Updatig Ower widow eables you to add text aywhere. For cosistecy, it is recommeded that the curret ower is listed at the top of the ower list. You ca also delete previous etries, if you wat. It is also useful to eter additioal iformatio about the ower, such as the date the ower ame was updated, which idicates the date that the ower took cotrol of the idicator. To access the ower iformatio as a user, you must avigate to the Related Iformatio Widow, ad the to the Owers sectio Oracle Balaced Scorecard User Guide

99 Usig the Idicator Page Oce you fiish updatig your ower, you ca click the Apply butto to save chages or the Cacel butto to exit without savig. Note: To update idicator owers, you should have Balaced Scorecard Maager resposibility. Usually, the admiistrator is the idicated perso to update this iformatio. Related Liks The related liks sectio eables you to lauch predefied URL liks that are related to your idicator or objective from the scorecard. These liks are cofigured durig desig ad implemetatio, ad you ca have a uique set of liks for each KPI. Use these liks to lauch a ew page that displays your customized URL. Figure 3 16 Liks The above figure shows liks related to a Sales Growth KPI, such as Competitio ad Strategy, which may provide additioal relevat iformatio. Usig Other Idicator ad View Optios 3-21

100 Usig the Idicator Page Note: If you have URLs cofigured from KPI desiger as custom help liks, these liks will also appear i this sectio. Color Alarm The Color Alarm Iformatio sectio shows the quatitative basis ad differet factors drivig the color of a Idicator or objective. I this way, whe you see a color i a idicator or objective i the mai views (Scorecard View, Strategy Map View, ad so o), ad you wat to fid out how the color has bee calculated, you may wat to avigate to the idicator sectio of the idicator ad go to the Color Alarm Iformatio lik. To lear about the differet factors that ca affect the color of a idicator or objective, see: Usig Alarm Colors to Iterpret Results. For sigle or multiple series idicators defaulted by All or items, the factors affectig the color of the idicator are: Default measure Default Series Default status of dimesios Periodicity Tolerace rages & color method defied for the idicator or objective This iformatio appears i the Default Settigs regio of the Color Alarm Iformatio widow Oracle Balaced Scorecard User Guide

101 Usig the Idicator Page Figure 3 17 Color Alarm Iformatio The curret values of the default settigs that are the base for the color calculatio appear i the followig regio. Usig Other Idicator ad View Optios 3-23

102 Usig the Idicator Page Figure 3 18 Color Alarm Iformatio Values For idicators or objectives defaulted i Compariso, the color is calculated i a differet way. To lear about the differet factors that ca affect the color of a idicator or objective, see: Usig Alarm Colors to Iterpret Results. I the case of idicator graphs defaulted i compariso, there are two cases that ca ifluece the color calculatio for a idicator or objective: 1. The idicator is see by default i Compariso but the idicator is specified to color by ALL, meaig the sum of all dimesio values i compariso. I this case the color will be calculated by takig the sum (or roll-up defied) of all dimesio values for the curret mothís actual data, versus the correspodig pla for the default measure. 2. If the default settig for the idicator is a compariso graph ad the color method specified is the "least color", the color is determied by usig the color trigger percetages to calculate a separate color for each dimesio value. The based o the color of each dimesio value, the overall color for the idicator or objective is reported as follows: If ay dimesio value is red, the KPI color o the mai pael is red. If ay dimesio value is yellow ad ot red, the the KPI color is yellow. If all dimesio values are gree, the the color is gree Oracle Balaced Scorecard User Guide

103 Usig the Idicator Page Assessmets Use the Assessmet widow to eter qualitative assessmets relatig to the performace of a idicator. Assessmets complemet the quatitative iformatio provided i the form of pla data, actual data, ad triggered alarm colors. The followig figure illustrates the Assessmet widow: The Assessmet widow allows users to iclude a ew qualitative color assessmet ad a explaatio of why a idicator uder-performed, or why its performace was acceptable, despite a quatitative measuremet suggestig otherwise. Although all users ca update assessmets for ay idicator that they have access to, ideally, oly the ower of a idicator should update the assessmet for that idicator. This way, the ower ca share the explaatios with other users of the idicator. Note: The maximum size allowed for the Iformatio Widow body text is 4,000 bytes. Your iformatio may be trucated if you exceed this limit. This apply for all types of Related Iformatio icludig: Defiitio, Strategy, Formula, Actio Items ad Owers. You may wat to select "No tred or color " for your qualitative assessmet so you will fid a empty etry that you ca use. However, you caot save your assessmet as empty. You must select at least oe of the fields, Subject, Assessmet or Assessmet cotet before savig. Usig Other Idicator ad View Optios 3-25

104 Usig the Idicator Page Assessmets are authored with your user ame, ad are idetified with iformatio about the periodicity, period, ad date. The user ca specify the periodicity ad period fields i the Compose widow. Use the "Next" butto to view additioal assessmets available i your list. Composig New Assessmets To compose a ew assessmet choose the "New Assessmet" butto available i the Assessmet widow. I the first part of the "Compose Assessmet" widow you ca update the subject, periodicity, ad period iformatio for the assessmet. These fields are especially relevat for assessmets, sice the qualitative color applies for a specific periodicity ad period. I the secod sectio of the "Compose Assessmet" widow you ca choose the qualitative status of the idicator usig the drop dow available. There are three possible status you 3-26 Oracle Balaced Scorecard User Guide

105 Usig the Idicator Page may choose: Acceptable, Margial, ad Uacceptable. These statuses typically correspod to Gree, Yellow, ad Red respectively. Choose the appropriate color status to idicate your qualitative assessmet. The each color or status has a tred. This provides other Balaced Scorecard users with a idicatio that the idicator is improvig, erodig, or stayig the same for the desigated time period. The status ad the tred that are selected will determie the qualitative assessmet color that appears i the first colum of the Assessmet widow. Eter your assessmet text i the box available to type iformatio ad the choose the Apply butto to save your assessmet, or choose the Cacel butto if you wat to close without savig. After applyig the chages you will retur to the Assessmet widow. Note: The maximum size allowed for the Iformatio Widow body text is 4,000 bytes. Your iformatio may be trucated if you exceed this limit. This apply for all types of Related Iformatio icludig: Defiitio, Strategy, Formula, Actio Items ad Owers. You may wat to select "No tred or color " for your qualitative assessmet so you will fid a empty etry that you ca use. However, you caot save your assessmet as empty. You must select at least oe of the fields, Subject, Assessmet or Assessmet cotet before savig. Usig Other Idicator ad View Optios 3-27

106 Usig the Idicator Page Viewig Assesmets Collaboratio Ay Balaced Scorecard user with access to a particular idicator ca use this widow to eter geeral commets about the idicator which cotributes to create a collaboratio eviromet betwee users that share commo KPIs. There is o limit to the scope of such commets, which might iclude recommeded performace improvemets, explaatios of performace, or ay other related iformatio or feedback about the idicator. The followig figure illustrates the Collaboratio widow Oracle Balaced Scorecard User Guide

107 Usig the Idicator Page Use this widow to eter ay commet related to a idicator. Commets should complemet the quatitative ad qualitative iformatio provided i other widows. All users ca itroduce ew commets for ay idicator that they have access to. This way users ca share feedback ad valuable iformatio with all other users i the system that see the same idicator. The commets are authored with your user ame, ad idetified with periodicity, period, ad date. The user ca specify the periodicity ad period fields i the Compose widow. You ca use the Next butto to view additioal commets available i your list. Composig New Commets To compose a ew commet click o the New Commet butto located i the Commets widow. Usig Other Idicator ad View Optios 3-29

108 Usig the Idicator Page I the first part of the Compose widow you ca update the subject, periodicity, ad period. The subject is especially importat for commets. The periodicity ad period are secodary, but you may wat also to specify if your commet is related to a specific period. I the secod sectio of the Compose widow you ca eter the cotet of your commet. Write your commet text i the box available ad the choose the Apply butto to save your commet, or choose the Cacel butto if you wat to close without savig. After applyig the chages you will retur to the Commet widow. Viewig Commets Oce the commet is etered ad applied, you ca view commets by clickig o the "subject" lik i the Commet widow. The followig widow will appear Oracle Balaced Scorecard User Guide

109 Usig the Idicator Page Reply to Existig Commets Whe you are reviewig existig commets, you have the ability to reply to a commet. This allows you ad other users to keep a thread of related commets, similar to a or electroic bulleti board system. The idea here is to facilitate users to keep track of importat commets doe for a idicator. Usig Other Idicator ad View Optios 3-31

110 Usig the Idicator Page To reply to a commet, use the Reply butto, available at the bottom of the View Commet widow. Whe you apply your chages you will see your ew subject marked with Reply to differetiate it from other commets Oracle Balaced Scorecard User Guide

111 Usig Other Optios Usig Other Optios Depedig o how your Mai Views ad your Idicator page is desiged i the Balaced Scorecard Architect, you may also have the followig optios available to you: Optios i Mai Views Prit Page View By Optios i Idicator Page Prit Graph Prit Table Export to Excel Hide/Show Forecast Viewport Prit Optios You ca use the Balaced Scorecard prit fuctioality to prit your views, idicator graphs, ad data tables without HTML-specific cotet, such as page baers, avigatio liks, or buttos. Page baers, lik, ad buttos are useful if you view iformatio i a web browser; however, if you prit iformatio, these HTML-specific elemets take up valuable space o the prited page. As a result, Balaced Scorecard provides prit buttos which geerate ew priter-friedly versios of Balaced Scorecard pages that remove the baers, buttos, or other uecessary spaces that are oly eeded if you are viewig iformatio i a browser. Note that eve though Balaced Scorecard optimizes the cotet of the page for pritig, you must optimize the format of the page for pritig usig your web browser s prit optios. For example, if you create a custom view that is wider tha or loger tha your web Usig Other Idicator ad View Optios 3-33

112 Usig Other Optios browser s default prit optio, you ca adjust your web browser to use a differet page orietatio (possibly Ladscape istead of Portrait orietatio) or paper size. Importat: Always use your web browser s Prit Preview fuctio to view your Balaced Scorecard iformatio before pritig. I each page, you have the followig prit buttos to choose from: Pritable Page: Use this butto to geerate a priter-friedly versio of a Balaced Scorecard view. You ca prit all views icludig: the list of scorecards, the scorecard view, the strategy map view, the detailed view, the tree view, ad all Custom Views. Prit Graph: Use this butto to geerate a priter-friedly versio of the idicator graph. Prit Table: Use this butto to geerate a priter-friedly versio of the detailed table for a selected idicator. Each of these prit optios are explaied i detail i the followig sectios. Pritig a Page You ca prit ay of the mai views, if you have cofigured them i your Balaced Scorecard system Oracle Balaced Scorecard User Guide

113 Usig Other Optios To prit a view, do the followig: 1. I the view page, scroll to the bottom of the page ad choose the Pritable Page butto. A priter-friedly versio of the view page appears. The followig figure shows a sample of the priter-friedly versio of the scorecard view. Figure 3 19 Priter-friedly Versio of the Scorecard View Importat: Balaced Scorecard optimizes the cotet of the page by removig baers, buttos, or other uecessary spaces. To check the format of the priter-friedly versio of the page, check your web browser s prit optios before you choose to prit. For example, if you have desiged the view to be loger or wider tha the default prit format for your web browser, your page will be trucated, but you ca avoid that by chagig your web browser s prit settigs. 2. Check your web browser s prit optios to esure that the page will prit successfully to your priter. Usig Other Idicator ad View Optios 3-35

114 Usig Other Optios 3. Choose Prit from the File meu of your web browser. Importat: Whe pritig color alarm boxes ad depedig o your priter capabilities, you may wat to try to use the "Prit backgroud" optio available i your browser to get a better quality. To use this optio i Netscape go to: File->Page Setup -> Prit backgrouds check box. I Iteret Explorer: Tools -> Iteret Optios -> Advaced Tab -> Pritig -> Prit backgroud colors ad images. See also: List of scorecards Tree view Scorecard view Detailed view Strategy Map View Custom View Pritig a Graph You ca prit a idicator graph, alog with the graph s selected optios (aalysis optios, data series, dimesios, calculatios, periodicity, ad bechmarks), ad iformatio for the last actual moth. To prit a idicator graph, do the followig: 3-36 Oracle Balaced Scorecard User Guide

115 Usig Other Optios 1. Select all of the optios that you wat to display o the idicator graph. Importat: I the case of idicators with multiple series or bechmarks, if you select too may series or bechmarks, the graph will look too crowded. Cosider selectig ad pritig just the optios that you really eed i your report. 2. I the idicator page, scroll to the bottom of the page ad choose the Prit Graph butto. A priter-friedly versio of the page appears. The followig figure shows a example of a priter-friedly versio of a idicator graph. The graph icludes the graph ad the data associated with the graph: the aalysis optios, periodicity, calculatios, ad data series. Usig Other Idicator ad View Optios 3-37

116 Usig Other Optios Figure 3 20 Priter-friedly Versio of a Graph 3-38 Oracle Balaced Scorecard User Guide

117 Usig Other Optios 3. Check your web browser s prit optios to esure that the page will prit successfully to your priter. 4. Choose Prit from the File meu of your web browser. See also: Idicator Graph Types Pritig Data Tables You ca prit a detailed table which cotais all of the iformatio for a idicator graph. The detailed table ca be several pages log, especially if you selected frequet periods for your data such as Daily or Weekly. Whe Balaced Scorecard geerates the detailed table iformatio, it creates a separate page for each page of data that the table cotais. To prit the detailed data table, do the followig: 1. I the idicator page, scroll to the bottom of the page ad choose the Prit Table butto. A priter-friedly versio of the detailed table appears. 2. Check your web browser s prit optios to esure that the page will prit successfully to your priter. 3. Choose Prit from the File meu of your web browser. The cotet of the page will be prited. Importat: If detailed table is hidde whe you choose the Prit Table butto the the secod page is geerated ayway with the Full Table for the periodicity ad selectios available at the momet of pritig. See also: Data Table Usig Other Idicator ad View Optios 3-39

118 Usig Other Optios View By You ca view differet orgaizatioal levels or dimesios for the same scorecard, usig the view by optio. For example, if a vice presidet of the Corporate divisio, has a scorecard where the Sales Growth KPI alerts are red ad out of the defied tolerace rage, the vice presidet ca filter the scorecard by product lie, to fid out how idividual product lies are performig. The view by optio is oly available if the optio is pre-cofigured i the Balaced Scorecard Architect. I the followig figure, the scorecard view shows ALL product lies ad ALL brad maagers for the Corporate divisio. The Sales Growth KPI is red; therefore, the sales growth goals were ot achieved (The Price Gap is also red). Figure 3 21 Mai KPI View With View By Eabled- Default view 3-40 Oracle Balaced Scorecard User Guide

119 Usig Other Optios The vice presidet ca use the view by optio to select the product lie dimesio to view the same scorecard for the Premium Beers product lie (product lie is oe of the dimesio values that were pre-defied for the Sales Growth KPI). The resultig scorecard shows the performace for the Premium Beers product lie (the Sales Growth KPI is gree ad withi defied tolerace levels); therefore, the sales growth goals for this product lie were met. Figure 3 22 Mai KPI View With View By Eabled: View with Selected Value Whe you select a dimesio value, all of the KPIs withi a view are affected ad the alerts adjust for each KPI accordigly. Usig Other Idicator ad View Optios 3-41

120 Usig Other Optios Usig the View By Optio To view a scorecard for a particular dimesio, do the followig: I a scorecard view, select a dimesio from the view by field at the top of the page. The scorecard will update the KPI alerts based o the selected dimesio. For example, if you select the Product Lie dimesio, KPIs, such as a Sales Growth KPI, will update accordigly. Note: The View by field is oly visible if the optio was pre-cofigured i the Balaced Scorecard Architect for the selected KPI. Choose a combiatio of dimesios ad dimesio values. Dimesio combiatios are restricted by the relevat paret-child relatioships. For example, Product Lie is paret of Brad; therefore, if you choose a product lie such as Premium Beers, Balaced Scorecard will filter all the brads that belog to that product lie. You ca oly choose valid childre values for the paret values selected. Note: You ca view the selected dimesios ad filters i the Idicator view by checkig the top right corer of the KPI Dimesio box. The box idicates how the Scorecard has bee filtered ad how your Idicator is beig affected by this selectio Oracle Balaced Scorecard User Guide

121 Usig Other Optios Figure 3 23 Sales Growth Usig Other Idicator ad View Optios 3-43

122 Usig Other Optios Export to Excel You ca export your idicator data from Balaced Scorecard to Microsoft Excel spreadsheets for aalysis ad reportig purposes. You ca also use Balaced Scorecard to ope pre-existig Microsoft Excel spreadsheets. To export data from Balaced Scorecard to Excel, the cosultat must cofigure the Export to Excel feature i the Balaced Scorecard Architect. The Export to Excel feature must be cofigured for each idicator that you wat to be able to export data from. Whe you export data from Balaced Scorecard to Excel, all of the actual ad projected data for that idicator, as well as all of the data for the idicator optios that are selected, are exported. The amout of data ca be very large, therefore, it is very importat to review your selected optios before you choose to export. For example, if you selected the Weekly periodicity optio, you will export sigificatly more data tha if you selected the Yearly periodicity optio. To avoid excessively large spreadsheets, choose oly the optios that you really wat to view. To export data from Balaced Scorecard to Excel, do the followig: 1. I the Idicator page, scroll to the bottom of the page ad choose the Export to Excel butto. Figure 3 24 Export to Excel butto Importat: The Export to Excel butto oly appears if the Export to Excel feature has bee cofigured i the Balaced Scorecard KPI Desiger for the active idicator. This butto is oly available withi the Idicator page. The web browser s Ope/Save widow appears. This widow eables you to create a ew spreadsheet ad import your Balaced Scorecard data. You ca also ope a existig Microsoft Excel spreadsheet from this widow Oracle Balaced Scorecard User Guide

123 Usig Other Optios Figure 3 25 Spreadsheet i Balaced Scorecard 2. Choose the Save it to disk optio ad the choose the OK butto. 3. The iterface will ask you for a path where you wat to save the file. Balaced Scorecard suggests that you save the file usig the idicator ame. You ca chage the ame of the file ad the savig locatio if you wat. Balaced Scorecard exports up to twelve moths of actual ad pla data for the idicator. All of the idicator optios that were selected whe you choose the Export to Excel butto are also exported. The followig is a example of the type of data that is exported whe you choose to export data from Balaced Scorecard to Excel. Idicator example: Top of Mid Dimesios selected: Product Lie=ALL, Brad=ALL Aalysis optios: Top of Mid Periodicity: Mothly Curret period: May Bechmarks selected: Budget, Previous Year, Other Couties Usig Other Idicator ad View Optios 3-45

124 Usig Other Optios Figure 3 26 Export to Excel Example If you have multiple series or multiple bechmarks selected, as i this example, your spreadsheet will cotai up to twelve moths of actual ad pla data for all series selected. The data cotais ot oly the actual data but also the projected data for future periods. I this example, the curret period is May ad projected data for Jue to December. To ope a existig Microsoft Excel spreadsheet, do the followig: 1. Scroll to the bottom of the Idicator page ad choose the Export to Excel butto. 2. Choose the Ope optio ad the choose OK. The spreadsheet appears i the browser Oracle Balaced Scorecard User Guide

125 Usig Other Optios Viewport If a idicator is represeted as a Tred Bar, or Sigle or Multiple Series graph, your cosultat/scorecard architect ca pre-defie the umber of periods of data the graph will display o oe page usig the Balaced Scorecard Architect. For example, if you have a graph that uses a Daily periodicity, your scorecard architect may defie the graph so it displays 30 days of data per page. To use the Viewport, your scorecard architect must set it up i the KPI Desiger of the Balaced Scorecard Architect. Previous ad Next buttos are automatically added to the page oce the Viewport optio is set up. These buttos eable you to move back ad forward through the differet periods of the graph. Oce the viewport property is set up, you ca defie the umber of periods that you wat to see i the tred graph from the Idicator page, ad you ca use the Previous ad Next buttos at the bottom of the graph to move backward or forward to view other periods. Usig the View Port i Tred Graphs Your scorecard Architect defies the umber periods of data that you wat to view i the KPI Desiger of the Balaced Scorecard Architect. The actual size of your graph will deped o the umber of periods that you wat to view. You ca move forward or backward through the periods of the graph usig the Previous ad Next buttos. These buttos are available at the bottom of the graph. I the example below, the tred graph displays 4, out of a possible 12, periods (the idicator is mothly). The graph shows the first 4 periods: April to July. If you choose the Next butto, you will move to the ext 4 periods of the graph. You ca move back to the previous 4 periods by usig the Previous butto. Usig Other Idicator ad View Optios 3-47

126 Usig Other Optios Figure 3 27 Viewport The ability to move betwee periods is especially useful for graphs that have weekly ad daily periodicities. It is much easier to read a graph with 30 days or 12 weeks of data displayed, tha it is to read a graph with 365 days or 52 weeks of data Oracle Balaced Scorecard User Guide

127 Usig Other Optios << Previous butto The Previous butto eables you to view the previous periods of the graph. Whe you select the Previous butto, you will move back by the umber of periods you defied i the view port property. I the example show, you would oly be able to move back 4 periods at a time. >> Next butto The Next butto eable you to view the followig periods of the graph. Whe you select the Next butto, you will move forward by the umber of periods you defied i the view port property. I the example show, you would oly be able to move forward 4 periods at a time. Note: If you have already moved to the first or the last period of the graph, the Previous or the Next butto will be disabled. The buttos are oly eabled if you have data that you ca move forward or backwards to. Next <Number of Periods> Besides the Next butto that allows you to go further 1 period at a time, you have aother butto that will allow you to advace or go backwards the umber of periods defied for the graph. I the above example, you could go ext or back 4 periods at a time, so you ca go faster if you have a cosiderable umber of periods such as weekly or daily. Last/First With the same purpose of lettig you advace to future or past periods i a faster way, you will fid a "First" ad a "Last" butto. These buttos will allow you to go directly either to the first period defied i your Idicator graph, or to the Last period available. Usig Other Idicator ad View Optios 3-49

128 Usig Other Optios Hide/Show Forecast This fuctio eables the user to tur o or off the projectio bars i the idicator widow. You ca distiguish these bars because they have a shaded lighter color, ad are displayed for the moths beyod the curret period. Tthe Forecast sectio is a optio located at the bottom of the aalytical pael i the Idicator Page. You ca check or ucheck the forecast check box, which is available i the idicator page. As a default the forecast check box is selected, but you ca ucheck this sectio to hide the forecast. Figure 3 28 Hide/Show Forecast Notice that this optio may or may ot be eabled i your idicator depedig o the cofiguratio previously doe i the Balaced Scorecard Architect Oracle Balaced Scorecard User Guide

129 Usig Other Optios Figure 3 29 Optio to Disable Forecast Usig Other Idicator ad View Optios 3-51

130 Idicator Graph Portlets Other Navigatioal Liks The Idicator page cotais several hypertext liks to help you retur to other sectios of the page. You ca always retur to the top of the graph if you have scrolled dow to other sectios. You ca also avigate to the scorecard level, or list of scorecards, usig the breadcrumbs available at your idicator page, or to the Portal or Help usig the global buttos or footers available i all pages. Idicator Graph Portlets You ca cofigure Idicator Graph portlets to be displayed i your portal home page. This sectio cotais the followig topics: Customizig Idicator Graph Portlets Special Cosideratios i Portlet Customizatio It is importat to keep i mid some characteristics of this type of portlet: You as the ed user ca customize oe or several idicator graph portlets i your portal page with the Idicators available i each oe of the scorecards you have access to. The graph portlet always shows the Idicator graph with the default settigs: default measure, default series, default calculatios ad default dimesios. You ca choose ay Idicator available, but the Idicator defaults caot be modified for the portlet Oracle Balaced Scorecard User Guide

131 Idicator Graph Portlets The first title i the Portlet, located at the left of the portlet frame, correspods to the Idicator Name. You ca chage this ame i the customizatio page as the Portlet Name. The secod title, located at the left of the portlet frame, idicates the default optio defied for the graph (i the above example, it is "Market Share"). This is a active lik that leads you to the Idicator graph i the applicatio. I the portlet, oly the paret default measure is displayed so you may wat to click i the lik if you wat to see more details such as depedat measures or data series. The title i the secod lie, located at the right side of the portlet frame, correspods to the Scorecard ame. You ca click i this lik to go ito the mai scorecard views. The alarm color is displayed besides the default measure idicatig the color of the Idicator. You may see a "more" lik that idicates the graph portlet is oly displayig a set of values for the graph. This situatio usually happes with compariso graphs or profit ad loss Idicators that oly show the dimesio values visible by default. All the liks to display more values i tred or compariso Graphs i portlets go to the Idicator page i the full applicatio mode. Idicators represetig simulatio trees are disabled for portlet customizatio i this versio. The security privileges defied for your resposibility i Balaced Scorecard may affect the display of the graphs. For istace if your resposibility has bee defied to see oly certai dimesio values i a INDICATOR, the your graph selectio for the portlet will oly show these values. The you eed to uderstad the security privileges defied for you durig the system cofiguratio. Customizig Idicator Graph Portlets To cofigure the Idicator Graph Portlet for the first time, do the followig: 1. I your Persoal Home Page choose the "Create ad Modify pages" butto if you are creatig a ew page, or "Modify page cotet ad appearace" butto if you just wat to add the ew Idicator graph portlet i a existig persoal page. 2. The customizatio optio will give you the optio to create a ew page, edit a existig page, reame or delete pages, or modify the order of pages. If this is the first time you are creatig a page, click "New" ad give the ew ame to your page. 3. Oce the page is created, click the "Edit" butto to defie or modify the appearace of the portlet. You will fid four icos with four possible optios: Usig Other Idicator ad View Optios 3-53

132 Idicator Graph Portlets Edit Cotet Edit Appearace Add Row Add Colum You may wat to review the Oracle Self Service Web Applicatios documetatio for more iformatio o how to customize Portals & Portlets. These optios allow you to desig the format of the page. Choose the Edit Cotet butto to add the Idicator graph to your portal page. 4. At this poit you ca add more colums ad add more Idicator graphs, Edit or delete your selectio. 5. After you fiish addig your graphs ad customized the positio, click the DONE butto to retur to the portal page. 6. The first time, sice you have ot made your Idicator selectio, you will get a message of "Portlet ot customized" idicatig you eed to choose a specific Idicator from oe of your scorecards available to display i the portal page. To do this, go to the "Customize" lik located at the right side of the portlet frame Oracle Balaced Scorecard User Guide

133 Idicator Graph Portlets The followig is a example of the Customizatio page you will get for the Idicator graph portlet. Usig Other Idicator ad View Optios 3-55

134 Idicator Graph Portlets To customize a existig Idicator portlet, do the followig: 1. Select Resposibility. Your resposibility filters the scorecards you have access to. If you have more that oe resposibility assiged, you ca chage the resposibility by selectig from the dropdow list. Oce the resposibility is selected, the list of scorecards ad idicators will the chage to make your selectios. 2. Select Scorecard. Depedig o your resposibility you may have oe or more scorecards assiged to you. If you have more tha oe, you ca chage the Scorecard by selectig from the dropdow list. Oce you select the scorecard, the idicators will the chage ad you will have to select the oe you wat to display i your portlet. 3. Select Idicators. Depedig o the scorecard you have selected ad the idicator privileges assiged to you withi that scorecard, you will get the list of idicators to select for that particular scorecard. You ca oly select oe at a time, if you eed to select other idicator from the same or a differet scorecard, you ca repeat the process selectig the ew scorecard ad the ew idicator you wat to display. 4. Portlet Settigs. I this sectio you ca chage the ame of the portlet which is the Title that appears as the first lie of the portlet frame. The default ame, the first time you pick a idicator is always tbhe Idicator Name. If you decide to chage this title, be aware that your idicator or objective ame does o appear i ay other lie, so you may wat to keep it or add a text that complemets the meaig of the idicator or objective. Special Cosideratios i Portlet Customizatio If you are customizig a portlet, keep the followig i mid. If you have ot selected ay scorecard or idicator for the first time, the portlet will be empty ad will display a message askig you to customize the portlet. If you have a idicator portlet already customized, you may receive a differet message idicatig that somethig has bee chaged for the idicator cofiguratio or your access privileges for this idicator have bee modified. You may also receive error messages related to problems i the etwork or server, or radom errors related to the system eviromet. I this cases is advised to reload the page or if the problem persists cotact your system admiistrator Oracle Balaced Scorecard User Guide

135 Idicator Graph Portlets The oly idicators that appear disabled from the idicator list are the Simulatio Trees. The radio butto to choose this type of idicators appears disabled i this case. Usig Other Idicator ad View Optios 3-57

136 Idicator Graph Portlets 3-58 Oracle Balaced Scorecard User Guide

137 A Widow Referece Widow Referece A-1

138 Figure A 1 Complete Page A-2 Oracle Balaced Scorecard User Guide

1 Enterprise Modeler

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