Common Production Failures Encountered at BW Production Support

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1 Common Production Failures Encountered at BW Production Support Applies to: For more information, visit the Business Intelligence homepage. Summary This Knowledge brief helps BW Consultants as Quick reference guide, in solving Complex production Issues, where in Time frame is less and we need to maintain SLA s (Service Level agreements). Contents: Issues Concerning the Specific Problem and relevant solution in overcoming the problem in Production support environment. Author: Devakar Reddy TatiReddy Company: Hewlett-Packard Created on: 14 May 2009 Author Bio Devakar Reddy TatiReddy has been working for three years in SAP business intelligence SAP AG 1

2 Table of Contents 1 Transactional RFC Error(trfc) Non Updated IDOCs in the Source System Why does the error occur? What happens when this error occur? What can be the possible actions to be carried out? Time Stamp Error Why the error does occur? What happens when this error occur? What can be the possible actions to be carried out? Error occurred due to Short Dump Why does the error occur? What happens when this error occur? What can be the possible actions to be carried out? Job Cancellation in R/3 Source System Why does the error occur? What happens when this error occurs? What can be the possible actions to be carried out? Incorrect data in PSA Why the error does occur? What happens when this error occur? What can be the possible actions to be carried out? ODS Activation Failed Why does the error occur? What happens when this error occur? What can be the possible actions to be carried out? Caller 70 is missing Why does the error occur? What happens when this error occur? What can be the possible actions to be carried out? Attribute Change Run Failed ALEREMOTE was locked Why does the error occur? What happens when this error occur? What can be the possible actions to be carried out? SAP R/3 Extraction Job Failed What happens when this error occur? What can be the possible actions to be carried out? File not found (System Command for file check failed) Why the error does occur? What happens when this error occur? What can be the possible actions to be carried out? Table space issue SAP AG 2

3 11.1 Why does the error occur? What happens when this error occur? What can be the possible actions to be carried out? How is it possible to restart a process chain at a failed step/request?...11 Disclaimer and Liability Notice SAP AG 3

4 1 Transactional RFC Error(trfc) Non Updated IDOCs in the Source System. 1.1 Why does the error occur? trfc Transact Remote Function Call Error, occurs whenever LUW s (Logical Unit of Work s) are not transferred from the source system to the destination system. 1.2 What happens when this error occur? Message appears in the bottom of the Status tab in RSMO. The error message would appear like trfc Error in Source System or trfc Error in Data Warehouse or simply trfc Error depending on the system from where data is being extracted. Sometimes IDOC are also stuck on R/3 side as there were no processors available to process them. 1.3 What can be the possible actions to be carried out? Once this error is encountered, we could try to Click a complete Refresh F6 in RSMO, and check if the LUW s get cleared manually by the system. If after couple of Refresh, the error is as it is, then follow the below steps quickly as it may happen that the load may fail with a short dump. Go to the menu Environment -> Transact. RFC -> In the Source System, from RSMO. It asks to login into the source system. Once logged in, it will give a selection screen with Date, User Name, TRFC options. On execution with F8 it will give the list of all Stuck LUW s. The Status Text will appear Red for the Stuck LUW s which are not getting processed. And the Target System for those LUWs should be WP1CL015, that s the Bose BW Production system. Do not execute any other IDOC which is not related have the Target System as WP1CL015. Right Click and Execute or F6 after selection, those LUW s which are identified properly. So that they get cleared, and the load on BW side gets completed successfully. When IDocs are stuck go to R/3, use Tcode BD87 and expand IDOC in inbound Processing tab for IDOC Status type as 64 (IDoc ready to be transferred to application). Keep the cursor on the error message (pertaining to IDOC type RSRQST only) and click Process tab (F8). This will push any stuck Idoc on R/3. 2 Time Stamp Error. 2.1 Why the error does occur? The Time Stamp Error occurs when the Transfer Rules/Structure (TR/TS) are internally inactive in the system. They can also occur whenever the DataSources are changed on the R/3 side or the DataMarts are changed in BW side. In that case, the Transfer Rules (TR) is showing active status when checked. But they are actually not, it happens because the time stamp between the DataSource and the Transfer Rules are different. 2.2 What happens when this error occur? The message appears in the Job Overview in RSMO, or in Display Message option of the Process in the PC. Check the Transfer Rules in RSA1, Administrator Workbench. 2.3 What can be the possible actions to be carried out? Whenever we get such an error, we first need to check the Transfer Rules (TR) in the Administrator Workbench. Check each rule if they are inactive. If so then Activate the same. You need to first replicate the relevant data source, by right click on the source system of D/s -> Replicate Datasources SAP AG 4

5 During such occasions, we can execute the following ABAP Report Program RS_TRANSTRU_ACTIVATE_ALL. It asks for Source System Name, InfoSource Name, and 2 check boxes. For activating only those TR/TS which are set by some lock, we can check the option for LOCK. For activating only those TR/TS which are Inactive, we check for the option for Only Inactive. Once executed it will activate the TR/TS again within that particular InfoSource even though they are already active. Now re-trigger the InfoPackage again. 3 Error occurred due to Short Dump. 3.1 Why does the error occur? Whenever a Job fails with an error Time Out it means that the job has been stopped due to some reason, and the request is still in yellow state. And as a result of the same it resulted in Time Out error. It will lead to a short dump in the system. Either in R/3 or in BW. Short dump may also occur if there is some mismatch in the type of incoming data. For example say date field is not in the format which is specified in BW, then it may happen that instead of giving an error it may give a short dump. Every time we trigger the load. 3.2 What happens when this error occur? We would get a Time Out Error after the time which is specified in the Infopackage -> Time Out settings (which may or may not be same for all InfoPackages). But by that time in between, we may get a short dump in the BW system or in the Source System R/3. The message appears in the Job Overview in RSMO, or in Display Message option of the Process in the PC. 3.3 What can be the possible actions to be carried out? Usually Time Out Error results in a Short Dump. In order to check the Short Dump we go to the following, Environment -> Short Dump -> In the Data Warehouse / -> In the Source System. Alternatively we can check the Transaction ST22, in the Source System / BW system. And then choose the relevant option to check the short dump for the specific date and time. Here when we check the short dump, make sure we go through the complete analysis of the short dump in detail before taking any actions. In case of Time Out Error, Check whether the time out occurred after the extraction or not. It may happen that the data was extracted completely and then there was a short dump occurred. Then nothing needs to be done. In order to check whether the extraction was done completely or not, we can check the Extraction in the Details tab in the Job Overview. Where in we can conclude whether the extraction was done or not. If it is a full load from R/3 then we can also check the no. of records in RSA3 in R/3 and check if the same no of records are loaded in BW. In the short dump we may find that there is a Runtime Error, "CALL_FUNCTION_SEND_ERROR" which occurred due to Time Out in R/3 side. In such cases following could be done. If the data was extracted completely, then change the QM status from yellow to green. If CUBE is getting loaded then create indexes, for ODS activate the request. If the data was not extracted completely, then change the QM status from yellow to red. Re-trigger the load and monitor the same SAP AG 5

6 4 Job Cancellation in R/3 Source System. 4.1 Why does the error occur? If the job in R/3 system cancels due to some reasons, then this error is encountered. This may be due to some problem in the system. Some times it may also be due to some other jobs running in parallel which takes up all the Processors and the jobs gets cancelled on R/3 side. The error may or may not be resulted due to Time Out. It may happen that there would be some system hardware problem due to which these errors could occur. 4.2 What happens when this error occurs? The Exact Error message is "Job termination in source system". The exact error message may also differ, it may be The background job for data selection in the source system has been terminated. Both the error messages mean the same. Some times it may also give Job Termination due to System Shutdown. The message appears in the Job Overview in RSMO, or in Display Message option of the Process in the PC. 4.3 What can be the possible actions to be carried out? Firstly we check the job status in the Source System. It can be checked through Environment -> Job Overview -> In the Source System. This may ask you to login to the source system R/3. Once logged in it will have some pre-entered selections, check if they are relevant, and then Execute. This will show you the exact status of the job. It should show X under Canceled. The job name generally starts with BIREQU_ followed by system generated number. Once we are confirm that this error has occurred due to job cancellation, we then check the status of the ODS, Cube under the manage tab. The latest request would be showing the QM status as Red. We need to re-trigger the load again in such cases as the job is no longer active and it is cancelled. We re-trigger the load from BW. We first delete the Red request from the manage tab of the InfoProvider and then re-trigger the InfoPackage. 5 Incorrect data in PSA. 5.1 Why the error does occur? It may happen some times that the incoming data to BW is having some incorrect format, or few records have few incorrect entries. For example, expected value was in upper case and data is in lower case or if the data was expected in numeric form, but the same was provided in Alpha Numeric. The data load may be a Flat File load or it may be from R/3. Mostly it may seem that the Flat File provided by the users may have incorrect format. 5.2 What happens when this error occur? The error message will appear in the job overview and will guide you what exactly we need to do for the error occurred. The message on the bottom of the Header tab of the Job Overview in RSMO will have PSA Pflege written on it, which will give u direct link to the PSA data 5.3 What can be the possible actions to be carried out? Once confirmed with the error, we go ahead and check the Detail tab of the Job Overview to check which Record, field and what in the data has the error. Once we make sure from the Extraction, in the Details tab in the Job Overview that the data was completely extracted, we can actually see here, which record, which field, has the erroneous data. Here we can also check the validity of the data with the previous successful load PSA data SAP AG 6

7 When we check the data in the PSA, it will show the record with error with traffic signal as Red. In order to change data in PSA, we need to have the request deleted from Manage Tab of the InfoProvider first, only then it will allow to change the data in PSA. Once the change in the specific field entry in the record in PSA is done, we then save it. Once data in PSA is changed. We then again reconstruct the same request from the manage tab. Before we could reconstruct the request, it needs to have QM status as Green. This will update the records again which are present in the request 6 ODS Activation Failed. 6.1 Why does the error occur? During data load in ODS, It may happen sometimes that the data gets extracted and loaded completely, but then at the time of the ODS activation it may fail giving status 9 error. Or due to lack of resources, or cause of an existing failed request in the ODS. For Master Data it is fine if we have an existing failed request. This happens as there are Roll back Segment errors in Oracle Database and gives an error ORA When activation of data takes place data is read in Active data table and then either Inserted or Updated. While doing this there are system dead locks and Oracle is unable to extend the extents. 6.2 What happens when this error occur? The exact error message would be like Request REQU_3ZGI6LEA5MSAHIROA4QUTCOP8, data package incorrect with status 9 in RSODSACTREQ. Some times it may accompany with Communication error (RFC call) occurred error. It is actually due to some system error. The message appears in the Job Overview in RSMO, or in Display Message option of the Process in the PC. The exact error message is ODS Activation Failed. 6.3 What can be the possible actions to be carried out? Whenever such error occurs the data is may or may not be completely loaded. It is only while activation it fails. Hence when we see the details of the job, we can actually see which data package failed during activation. We can once again try to manually Activate the ODS, here do not change the QM status as in Monitor its green but within the Data Target it red. Once the data is activated QM status turns into Green. For successful activation of the failed request, click on the Activate button at the bottom, which will open another window which will only have the request which is/are not activated. Select the request and then check the corresponding options on the bottom. And then Click on Start This will set a background job for activation of the selected request. In case the above does not work out, we check the size of the Data Package specified in the InfoPackage. In InfoPackage -> Scheduler -> DataS. Default Data Transfer. Here we can set the size of the Data Package. Here we need to reduce the maximum size of the data package. So that activation takes place successfully. Once the size of the Data Package is reduced we again re trigger the load and reload the complete data again. Before starting the manual activation, it is very important to check if there was an existing failed Red Request. If so make sure you delete the same before starting the manual activation. This error is encountered at the first place and then rectified as at that point in time system is not able to process the activation process via 4 different Parallel processes. This parameter is set in RSCUSTA2 transaction. Later on the resources are free so the activation completes successfully SAP AG 7

8 7 Caller 70 is missing. 7.1 Why does the error occur? This error normally occurs whenever BW encounters error and is not able to classify them. There could be multiple reasons for the same o Whenever we are loading the Master Data for the first time, it creates SID s. If system is unable to create SID s for the records in the Data packet, we can get this error message. o If the Indexes of the cube are not deleted, then it may happen that the system may give the caller 70 error. o Whenever we are trying to load the Transactional data which has master data as one of the Characteristics and the value does not exist in Master Data table we get this error. System can have difficultly in creating SID s for the Master Data and also load the transactional data. o If ODS activation is taking place and at the same time there is another ODS activation running parallel then in that case it may happen that the system may classify the error as caller 70. As there were no processes free for that ODS Activation. o It also occurs whenever there is a Read/Write occurring in the Active Data Table of ODS. For example if activation is happening for an ODS and at the same time the data loading is also taking place to the same ODS, then system may classify the error as caller 70. o It is a system error which can be seen under the Status tab in the Job over View. 7.2 What happens when this error occur? The exact error message is System response "Caller 70" is missing. It may happen that it may also log a short dump in the system. It can be checked at "Environment -> Short dump -> In the Data Warehouse". 7.3 What can be the possible actions to be carried out? If the Master Data is getting loaded for the first time then in that case we can reduce the Data Package size and load the Info Package. Processing sometimes is based on the size of Data Package. Hence we can reduce the data package size and then reload the data again. We can also try to split the data load into different data loads If the error occurs in the cube load then we can try to delete the indexes of the cube and then reload the data again. If we are trying to load the Transactional and Master Data together and this error occurs then we can reduce the size of the Data Package and try reloading, as system may be finding it difficult to create SID s and load data at the same time. Or we can load the Master Data first and then load Transactional Data If the error is happening while ODS activation cause of no processes free, or available for processing the ODS activation, then we can define processes in the T Code RSCUSTA2. If error is occurring due to Read/Write in ODS then we need to make changes in the schedule time of the data loading. Once we are sure that the data has not been extracted completely, we can then go ahead and delete the red request from the manage tab in the InfoProvider. Re-trigger the InfoPackage again. 8 Attribute Change Run Failed ALEREMOTE was locked. 8.1 Why does the error occur? During Master Data loads, some times a lock is set by system user ALEREMOTE. This normally occurs when HACR is running for some other MD load, and system tries to carry out HACR for this new MD. This is a scheduling problem. 8.2 What happens when this error occur? The message appears in the Job Overview in RSMO, or in Display Message option of the Process in the PC SAP AG 8

9 The exact error message would be like, User ALEREMOTE locked the load of master data for characteristic 0CUSTOMER. Here it is specifically for the 0CUSTOMER load. It may be different related to Master Data InfoObject which is getting loaded. 8.3 What can be the possible actions to be carried out? Check the error message completely and also check the long text of the error message, as it will tell you the exact Master Data which is locked by user ALEREMOTE. The lock which is set is because of load and HACR timing which clashed. We first need to check RSA1 -> Tools -> HACR, where in we would get the list of InfoObjects on which HACR is currently running. Once that is finished only then, go to the TCode SM12. This will give you few options and couple of default entries. When we list the locks, it will display all the locks set. Delete the lock for the specific entry only else it may happen that some load which was running may fail, due to the lock released. Now we choose the appropriate lock which has caused the failure, and click on Delete. So that the existing lock is released. Care should be taken that we do not delete an active running job. Preferable avoid this solution When HACR finishes for the other Master Data, trigger Attribute change run for this Master Data. 9 SAP R/3 Extraction Job Failed. There are certain jobs which are triggered in R/3 based upon events created there. These events are triggered from SAP BW via ABAP Program attached in Process Chains. This extract job also triggers along with it a extract status job. The extract status job will send the status back to BW with success, failure. Hence it is important that the extract job, and the extract status job both get completed. This is done so that on completion of these jobs in R/3, extraction jobs get triggered in R/3 via Info pack from BW. Error may occur in the extract job or in the extract status job. 9.1 What happens when this error occur? The exact error message normally can be seen in the source system where the extraction occurs. In BW the process for program in the PC will fail. This Process is placed before the InfoPackage triggers, hence if the extraction program in R/3 is still running or is not complete, or is failed, the InfoPackage will not get triggered. Hence it becomes very important to monitor such loads through RSPC rather than through RSMO. 9.2 What can be the possible actions to be carried out? We login to the source system and then check the Tx Code SM37, for the status of the job running in R/3. Here it will show the exact status of the running job. Enter the exact job name, user, date, and choose the relevant options, then execute. It will show a list of the job, which is Active with that name. You may also find another job Scheduled for the next load, Cancelled job if any, or previous finished job. The active job is the one which is currently running. Here if the job status for the Delay (sec.) is increasing instead of Duration(sec.) then it means there is some problem with the extraction job. It is not running, and is in delay. It may happen sometimes that there is no active job and there is a job which is in finished status with the current date/time. The extract job and the status job both needs to be checked, because it may happen that the extract job is finished but the extract status job has failed, as a result of which it did not send success status to BW. But the extraction was complete. In such cases, we manually change the status of the Extract Program Process in the PC in BW to green with the help of the FM ZRSPC_ABAP_FINISH. Execute the FM with the correct name of the Program process variant and the status F. This will make the Process green triggering the further loads. Here we need to check if there is no previous Extract Program Process is running in the BW system. Hence we need to check the PC logs in detail for any previous existing process pending. Monitor the PC to complete the loads successfully. If in case we need to make the ABAP Process within the PC to turn RED and retrigger the PC, then we execute the FM ZRSPC_ABAP_FINISH with the specific variant and Job Status as R which will turn the ABAP process RED SAP AG 9

10 This usually needs to be done when the Extraction Job was cancelled in R/3 due to some reason & we have another job in Released state and the BW ABAP Process is in Yellow state. We can then make the ABAP Process RED via the FM, and then re-trigger the PC. 10 File not found (System Command for file check failed) Why the error does occur? The system command process is placed in a PC before the infopackage Process. Hence it will check for the Flat File on the application server before the infopackage is triggered. This will ensure that when the load starts it has a Flat File to upload. It may happen that the file is not available and the system command process fails. In that case it will not trigger the InfoPackage. Hence it is very important to monitor the PC through RSPC What happens when this error occur? The error message will turn the System Command Process in the PC Red and the UNIX Script which has failed will have a specific return code which determines that the script has failed What can be the possible actions to be carried out? Whenever the system command process fails it indicated that the file is not present. We right click on the Process and Display Message we get to see the failed script. Here we need to check the return code.here if exit status is 1 then failure i.e. Process becomes Red, else it becomes Green in PC. We need to check the script carefully for the above mentioned exit status. And then only conclude that the file was really not available. Once confirmed that the file is not available we need to take appropriate actions. We need to identify the person who is responsible for FTPing the file on the Application server. A mail already goes to the responsible person, via the error message in the Process. But we also need to send a mail, regarding the same. The Process Chains which are having the system command Process in them, and the corresponding actions to be taken. 11 Table space issue Why does the error occur? Many a times, particularly with respect to HACR while the Program is doing realignment of aggregates it needs lot of temporary table space [PSATEMP]. If there is a large amount of data to be processed and if Oracle is not able to extend the table space it gives a dump. This normally happens if there are many aggregates created on the same day or there is a large change in the incoming Master data / Hierarchy, so that large amount of temporary memory is needed to perform the realignment. Also whenever the PSAPODS (Which houses the many tables) is full, the data load / ODS Activation stops and hence we may get failures What happens when this error occur? The Error ORA and ORA Relates to issues with table space. It will give error as the ORA number which asks to increase the table space What can be the possible actions to be carried out? In case the table space is full then we need to contact the Basis and accordingly ask for a increase in the size of the table space. The increase of the table space is done by changing some parameters allocating more space which is defined for individual tables SAP AG 10

11 12 How is it possible to restart a process chain at a failed step/request? Sometimes, it doesn't help to just set a request to green status in order to run the process chain from that step on to the end. You need to set the failed request/step to green in the database as well as you need to raise the event that will force the process chain to run to the end from the next request/step on. Therefore you need to open the messages of a failed step by right clicking on it and selecting 'display messages'. In the opened popup click on the tab 'Chain'. In a parallel session goto transaction se16 for table rspcprocesslog and display the entries with the following selections: 1. copy the variant from the popup to the variante of table rspcprocesslog 2. copy the instance from the popup to the instance of table rspcprocesslog 3. copy the start date from the popup to the batchdate of table rspcprocesslog Press F8 to display the entries of table rspcprocesslog. Now open another session and goto transaction se37. Enter RSPC_PROCESS_FINISH as the name of the function module and run the fm in test mode. Now copy the entries of table rspcprocesslog to the input parameters of the function module like described as follows: 1. rspcprocesslog-log_id -> i_logid 2. rspcprocesslog-type -> i_type 3. rspcprocesslog-variante -> i_variant 4. rspcprocesslog-instance -> i_instance 5. enter 'G' for parameter i_state (sets the status to green). Now press F8 to run the fm. Now the actual process will be set to green and the following process in the chain will be started and the chain can run to the end. ABAP PROGRAM: *& * *& Report ZRSPC_PROCESS_FINISH * *& * *& * ************************************************************************ * Author: Jesper Christensen * Date: Mar 22nd 2006 * Type: Executable Program * Purpose/Description : Restart process chain after a failed request * ************************************************************************ * MODIFICATION LOG ************************************************************************ * Date Change Number Initials Description ************************************************************************ * 03/22/06 JMCHRIS Program created * * ************************************************************************ REPORT zrspc_process_finish. PARAMETERS: VARIANT TYPE rspc_variant OBLIGATORY, INSTANCE TYPE rspc_instance OBLIGATORY, DATE TYPE SY-DATUM OBLIGATORY, state TYPE rspc_state OBLIGATORY default 'G' SAP AG 11

12 DATA : logid TYPE rspc_logid, chain TYPE rspc_chain, type TYPE rspc_type, p_vari TYPE rspc_variant, instan TYPE rspc_instance, jobcount TYPE btcjobcnt, batchdat TYPE btcreldt, batchtim TYPE btcreltm. DATA: LS_PCLOG LIKE RSPCPROCESSLOG. * select the process log SELECT SINGLE * FROM RSPCPROCESSLOG INTO LS_PCLOG where variante = variant and instance = instance and batchdate = date. if sy-subrc = 0. * Set the status CALL FUNCTION 'RSPC_PROCESS_FINISH' EXPORTING i_logid = LS_PCLOG-log_id * i_chain = LS_PCLOG-chain i_type = LS_PCLOG-type i_variant = LS_PCLOG-variante i_instance = LS_PCLOG-instance i_state = state * i_job_count = jobcount i_batchdate = LS_PCLOG-batchdate * i_batchtime = batchtim EXCEPTIONS error_message = 1. IF sy-subrc <> 0. MESSAGE ID sy-msgid TYPE 'I' NUMBER sy-msgno WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4. ENDIF. else. message E000(YBW_USR_MON) with 'Process selected does not exist ' ' - Check you entry'. endif SAP AG 12

13 Disclaimer and Liability Notice This document may discuss sample coding or other information that does not include SAP official interfaces and therefore is not supported by SAP. Changes made based on this information are not supported and can be overwritten during an upgrade. SAP will not be held liable for any damages caused by using or misusing the information, code or methods suggested in this document, and anyone using these methods does so at his/her own risk. SAP offers no guarantees and assumes no responsibility or liability of any type with respect to the content of this technical article or code sample, including any liability resulting from incompatibility between the content within this document and the materials and services offered by SAP. You agree that you will not hold, or seek to hold, SAP responsible or liable with respect to the content of this document SAP AG 13

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