Genesys Info Mart Database Compatibility Reference. Genesys Info Mart Database Compatibility Reference
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1 Genesys Info Mart Database Compatibility Reference Genesys Info Mart Database Compatibility Reference 12/24/2017
2 Genesys Info Mart Database Compatibility Reference Purpose: To provide guidelines for mapping Info Mart 7.6 database SQL queries for use with an Info Mart 8.x database. Contents 1 Genesys Info Mart Database Compatibility Reference 1.1 Preface 1.2 Guidelines to Understanding Information in this Document 1.3 Intended Audience 1.4 Info Mart 7.6 Tables 1.5 Related Documentation Resources Genesys Info Mart Database Compatibility Reference 2
3 Preface Welcome to the Genesys Info Mart Database Compatibility Reference. This addendum to Genesys Info Mart Reference Manual is provided as wiki pages and includes compatibility information for database tables and fields that existed in the Genesys Info Mart database schema in release 7.6. This document is intended to help you identify any adjustments you need to make to your existing Info Mart 7.6 database SQL queries for use with Info Mart 8.x database. This document does not describe completely the new additions to the database schema resulting from any functional enhancements in release 8.x. This information is valid for the initial release of Genesys Info Mart. To make this document useful for the 8.0.x releases of Genesys Info Mart, any differences in the database schema between 8.0.x and releases are noted. Guidelines to Understanding Information in this Document The information about database compatibility is intended to help you with: Understanding changes in Genesys Info Mart between releases 7.6 and 8.x at the database schema level from the perspective of backward compatibility. Finding which tables and fields are obsolete and whether any replacement data is available in the 8.x schema. Re-targeting your existing SQL queries towards new, 8.x fields. The Database Schema Changes Overview provides a high-level summary of changes in the Info Mart database schema. More detailed information is provided for those tables that underwent significant changes. The following Type of Change notation is used for the tables for which the changes are documented at the database column level: No Change when the column has not changed between releases 7.6 and 8.x. Retired when no replacement column is provided in the 8.x schema. Moved when the same column has been placed into another table, either new or previously existent. Replaced when the data that the column provided is now available in another column, either new or previously existent, or through calculations. Changed when the column has changed in any other way. For example, the list of available values may have been modified (value changed), or the same data is presented in a different format (format changed), or the column name and location remains the same, but the data stored in the column has been enhanced or modified (meaning changed). For a conceptual understanding of architecture and functionality provided in release 8.x of Genesys Info Mart, refer to other documents available for Genesys Info Mart 8.0 and/or 8.1. Genesys Info Mart Database Compatibility Reference 3
4 Intended Audience This guide is primarily intended for Genesys Info Mart 7.6 customers who are considering deployment of the 8.x release of Genesys Info Mart, and who have previously developed custom queries against the Info Mart 7.6 database schema. This guide assumes that you have a basic understanding of: Computer-Telephony Integration (CTI) concepts, processes, terminology, and applications. RDBMSs (relational database management systems) SQL (Structured Query Language) Your existing custom queries and reporting needs. Info Mart 7.6 Tables It is recommended that you review Database Schema Changes Overview prior to reading about changes at a table level. Note: An asterisk (*) in a table name stands for an aggregation level such as SUBHR, HOUR, DAY, or MONTH. AG2_INB_V_AGENT_QUEUE * AG2_INB_V_IXN_AGENT_GRP * AG2_INB_V_IXN_AGENT * AG2_INB_V_IXN_ID * AG2_INB_V_I_IXN_AGENT * AG2_INB_V_I_SESS_STATE * AG2_INB_V_I_STATE_RSN * AG2_INB_V_QUEUE_ABN * AG2_INB_V_QUEUE_ANS * AG2_INB_V_QUEUE_GRP * AG2_INB_V_QUEUE * AG2_OUT_V_IXN_AGENT_GRP * AG2_OUT_V_IXN_AGENT * AGGREGATE_CTRL * AG_AGENT_VOICE_IXN * AG_SKILL_GROUP_ABN * AG_SKILL_GROUP * AG_SKILL_RESOURCE_ABN * AG_SKILL_RESOURCE * AG_SKILL_VOICE_INB_IXN * AG_STATE_REASON_VOICE * AUDIT CALLING_LIST CALLING_LIST_METRIC_FACT CALLING_LIST_TO_CAMP_FACT CALL_RESULT CAMPAIGN CAMPAIGN_GROUP_SESSION_FACT Genesys Info Mart Database Compatibility Reference 4
5 CAMPAIGN_GROUP_STATE CAMPAIGN_GROUP_STATE_FACT CONTACT_ATTEMPT_FACT CONTACT_INFO_TYPE CURRENCY CUSTOMER DATA_MIGRATION DATE_TIME DIALING_MODE DT_DND_FACT DT_RES_STATE_FACT DT_RES_STATE_REASON_FACT ENTERPRISE_DATE ENTERPRISE_MONTH GROUP_ GROUP_TO_CAMPAIGN_FACT GVP_APPLICATION GVP_CALL_FACT GVP_SUBCALL_FACT GVP_SUBCALL_FLOW GVP_VOICE_MEDIA_SERVER GVP_WEB_APPL_SERVER INTERACTION_DESCRIPTOR INTERACTION_FACT INTERACTION_RESOURCE_FACT INTERACTION_RESOURCE_STATE INTERACTION_SEGMENT_FACT INTERACTION_TYPE IXN_RESOURCE_STATE_FACT MEDIA_TYPE MEDIATION_SEGMENT_FACT MMEDIA_IXN_FACT_EXT MMEDIA_SEG_FACT_EXT PLACE PLACE_GROUP_FACT RECORD_FIELD_GROUP_1 RECORD_FIELD_GROUP_2 RECORD_STATUS RECORD_TYPE REQUESTED_SKILL REQUESTED_SKILL_COMBINATION RESOURCE_ RESOURCE_GROUP_COMBINATION RESOURCE_GROUP_FACT RESOURCE_SESSION_FACT RESOURCE_SKILL_FACT RESOURCE_STATE RESOURCE_STATE_FACT RESOURCE_STATE_REASON RESOURCE_STATE_REASON_FACT ROUTING_TARGET SCHEMA_INFO SKILL Genesys Info Mart Database Compatibility Reference 5
6 SM_RES_STATE_FACT SM_RES_STATE_REASON_FACT SM_RES_SESSION_FACT STOP_ACTION STRATEGY TECHNICAL_DESCRIPTOR TENANT TENANT_DATE TIME_OF_DAY TIME_RANGE TIME_ZONE USER_DATA USER_DATA_2 VOICE_IXN_FACT_EXT VOICE_RES_FACT_EXT VOICE_SEG_FACT_EXT Related Documentation Resources For additional information about Genesys Info Mart 8 features and database schema descriptions for releases 7.6, 8.0, and 8.1, see the following Genesys Info Mart documentation. Release 8.1 Genesys Info Mart 8.1 Deployment Guide This document provides information about architecture, configuration requirements, and installation steps for Genesys Info Mart and the Genesys Info Mart Administration Console. This guide also provides in-depth information about data processing, maintenance, and purging. Genesys Info Mart 8.1 Oracle Reference Manual This document acquaints you with the subject areas, tables, and fields that make up the Genesys Info Mart star schemas for your Oracle RDBMS. Genesys Info Mart 8.1 Microsoft SQL Reference Manual This document acquaints you with the subject areas, tables, and fields that make up the Genesys Info Mart star schemas for your Microsoft SQL RDBMS. If you have used the Info Mart 7.6 aggregates, see also the documentation for Reporting and Analytics Aggregates (RAA) 8.1: Reporting and Analytics Aggregates 8.1 Deployment Guide Genesys Info Mart Database Compatibility Reference 6
7 This document describes how to deploy the RAA package provided with Genesys Info Mart 8.1. Reporting and Analytics Aggregates 8.1 Reference Manual This document describes the aggregate tables that are available to Genesys Info Mart 8.1 customers with deployment of RAA 8.1. Reporting and Analytics Aggregates 8.1 User's Guide This document describes the aggregation process, provides the aggregation hierarchies, and explains how to enable aggregation of user data. Genesys Migration Guide The Genesys Info Mart 8.x part of the guide provides the procedure for migrating the Info Mart 7.6 aggregate data into the RAA 8.1 database schema. Release 8.0 Genesys Info Mart 8.0 Deployment Guide Part One of this document describes the functionality provided in release 8.0 of Genesys Info Mart and highlights the deployment considerations. Genesys Info Mart 8.0 Oracle Reference Manual This document acquaints you with the subject areas, tables, and fields that make up the Genesys Info Mart 8.0 star schemas for your Oracle RDBMS. Genesys Info Mart 8.0 Microsoft SQL Reference Manual This document acquaints you with the subject areas, tables, and fields that make up the Genesys Info Mart 8.0 star schemas for your Microsoft SQL RDBMS. If you have used the Info Mart 7.6 aggregates, see also the documentation for Reporting and Analytics Aggregates (RAA) 8.0: Reporting and Analytics Aggregates 8.0 Deployment Guide This document describes how to deploy the RAA package provided with Genesys Info Mart 8.0. Reporting and Analytics Aggregates 8.0 Reference Manual This document describes the aggregate tables that are available to Genesys Info Mart 8.0 customers with deployment of RAA 8.0. Genesys Info Mart Database Compatibility Reference 7
8 Reporting and Analytics Aggregates 8.0 User's Guide This document describes the aggregation process, provides the aggregation hierarchies, and explains how to enable aggregation of user data. Release 7.6 Genesys Info Mart 7.6 Oracle Reference Manual This document acquaints you with the subject areas, tables, and fields that make up the Genesys Info Mart 7.6 star schemas for your Oracle RDBMS. Genesys Info Mart 7.6 Microsoft SQL Reference Manual This document acquaints you with the subject areas, tables, and fields that make up the Genesys Info Mart 7.6 star schemas for your Microsoft SQL RDBMS. <categorytree mode="all">genesys Info Mart Database Compatibility Reference </categorytree> Genesys Info Mart Database Compatibility Reference 8
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