TruCredential Software with ISONAS Pure Access Integration Frequently Asked Questions

Transcription

1 February 2018 TruCredential Software with ISONAS Pure Access Integration Frequently Asked Questions General 1. What is TruCredential software? Datacard TruCredential software suite is a solution for creating, issuing, and managing secure IDs and credentials. The software allows organizations to meet a wide range of application requirements, from basic photo IDs to high-assurance credentials. 2. What is the integration between TruCredential and ISONAS Pure Access application? A new web service integration tool has been added to TruCredential 7.4 for interacting with ISONAS Pure Access application add-on. This allows Pure Access users the ability to integrate directly from TruCredential to Pure Access data in the cloud and on premise; providing search capabilities for existing records and ID badge printing in TruCredential. 3. How do I enable the ability to integrate to ISONAS Pure Access from TruCredential? To allow the integration from Pure Access to TruCredential the customer will need to purchase a license for the ISONAS Pure Access integration add-on along with the TruCredential software and required SMA. Edition MSRP ISONAS Pure Access Integration $ Where can ISONAS dealers purchase TruCredential 7.4 with the ISONAS Pure Access Integration add-on license from? TruCredential 7.4 with the ISONAS Pure Access integration add-on license and SMA can be purchased from any of these Entrust Datacard distribution partner: ScanSource Networking & Security Jen Skelton, Vendor Business Mgr (D) jen.skelton@scansource.com Page 1 of 6

2 5. Where can ISONAS end customers purchase TruCredential 7.4 with the ISONAS Pure Access Integration add-on license from? ISONAS end customers should be instructed to use the link posted below to submit a request for information and/or purchase. The Entrust Datacard inbound lead team will route the lead to the appropriate partner or channel manager for follow up and processing What editions of TruCredential software include the ISONAS Pure Access integration? The table below lists the Express, Plus, Professional, and Enterprise editions and features of TruCredential 7.4 that all support the ISONAS Pure Access integration: TruCredential Features Express Plus Professional Enterprise Magstripes/barcodes X X X X QR Code X X X X CSV/ASCII data file import/export X X X X Multiple Table DB X X X X Embedded DB X X X X Access DB support X X X X Import/Export Card Designs/Workflow templates X X X X Quick Start Wizard X X X X Localization X X X X Sig Capture X X X Composite Field X X X Camera Support X X X Microsoft SQL Server Support X X X Reporting X X X Central Data Mgmt X X Central user Mgmt X X Smart Card Support X X Oracle DB Support X X AD Support X X Access Control integration support X HR system integration support X Batch Printing X # of concurrent users to 20 1 to How is TruCredential software distributed? TruCredential software is distributed through an electronic (online) download. The software will be made available to customers for download through Entrust Datacard s new TrustedCare Community site. Customers are provided training materials and instructions for accessing and downloading the software electronically. Product Key(s) to activate the software will be distributed electronically. Page 2 of 6

3 8. Do you offer complimentary, entry level ID software with the purchase of a new Datacard printer? Yes. With the purchase of new Datacard printers that support TruCredential 7.4 you are eligible for a complimentary TruCredential Express software however the ISONAS Pure Access integration addon is not included and will need to be purchased along with the required SMA. 9. What printers are supported in TruCredential software v7.4? - SD160, SD260, SD260L, SD360, SD460 - CD800, CE840, CP80+ - SP25+, SP35+, SP55+, SP75+ - SR200 and SR300 - CR805 All Entrust Datacard printers have a warranty of 36 months with the exception of SD160, which has a 24 month warranty. 3 rd - Party supported printers - Matica* - Zebra* - Fargo* *Smartcard encoding currently not available in 3 rd party printers 10. I need to capture enrollment data from 5 workstations and print cards from a single workstation. Does TruCredential software support this functionality? Yes. You can license either TruCredential Professional or Enterprise edition for supporting distributed data capture and/or distributed issuance. Technical 11. TruCredential software is web based. Does Entrust Datacard host TruCredential software? No. The TruCredential software application and customer data will reside in the local customer environment. Entrust Datacard is not hosting the software on its premises. 12. What are the system requirements for TruCredential software? - Microsoft Windows 7 / 8 / 10 - Server 2012 R2 - Google Chrome v57.0 or later, Internet Explorer 11, Microsoft Edge - Screen resolution 1360 x 768 (minimum) - Laptop or desktop: o Single-workstation environment: 4GB RAM minimum on a TruCredential-dedicated machine (8GB RAM recommended) o Multiple-workstation environment For the server: 8GB RAM minimum (16GB RAM recommended) For each workstation: 4GB RAM minimum (8GB RAM recommended) Page 3 of 6

4 13. What databases are supported by TruCredential software? Microsoft Access, Microsoft SQL Server, Oracle, DB2, and H2 (embedded db) 14. Does TruCredential software use ODBC to connect to the databases? TruCredential software is Java based and it uses JDBC to connect to with supported databases. JDBC drivers are installed with TruCredential software. 15. Can you explain the difference between configuration, credential, and external databases support? Configuration Database Credential Database External Database TruCredential software ships with an embedded database called H2, an open source database. This embedded database holds the TruCredential software configurations data provided by Entrust Datacard. Partner or Customers cannot modify this configuration data. Embedded H2 database TruCredential software provides an ability for you to store and manage credential data (ex. employee records, student records, etc.) in the embedded H2 database. The Quick Start Wizard feature uses the embedded H2 database to automatically create tables and table connections. There is a limitation on the records stored in the embedded database. If you choose not to use the embedded database for credential data, you can use Microsoft-Access, Microsoft-SQL Server, DB2, or Oracle database for storing credential data. H2 or MS-Access, MS-SQL Server, DB2, or Oracle Besides storing credential data in the embedded database or in your own database, you can connect to external databases (Microsoft-Access, Microsoft- SQL Server, DB2 or Oracle) to send/receive data. MS-Access, MS-SQL Server, DB2, or Oracle 16. Is Microsoft Access database supported in the entry level edition (Express edition)? No, it is not supported in the Express edition. MS Access database is supported in Plus, Professional, and Enterprise editions. 17. Database Support Can we create multiple tables in the embedded database? Yes, you can create multiple tables in the TruCredential software embedded database (TruCredential software uses an open source H2 database as the default internal database). To accomplish this, you will use the Manage Table functionality in Field Connections. 18. What capture devices are supported by TruCredential software v7.4? DSLR Camera: TruCredential software supports the Canon ED SDK v3.5 for the Windows operating system. Canon ED SDK v3.5 supports the following cameras: EOS 40D / 50D / 5D Mark II / 5D Mark III / 7D / 60D / 60Da / 70D EOS Rebel XSi / 450D EOS Rebel XS / 1000D EOS Rebel T1i / 500D EOS Rebel T2i / 550D EOS Rebel T3i / 600D EOS Rebel T4i / 650D EOS Rebel T3 / 1100D EOS Rebel T5i / 700D, EOS Rebel SL1 / 100D EOS Rebel T5 / 1200D / Hi EOS Rebel T6 / T6i / T6s / 5D Mark IV Signature Pad: Topaz (see #36 below) Scanner: Snapshell R2; Passport Snapshell; Epson V370 Page 4 of 6

5 19. What contactless smart card stocks are supported by TruCredential software? MIFARE DESFire EV1, MIFARE DESFire EV2, MIFARE Classic, HID Prox, HID iclass, HID iclass SE 20. Does TruCredential software work with biometrics devices for capturing fingerprints? Currently, TruCredential software does not support capturing fingerprints. 21. I see that Signature Capture supports Topaz signature pads. Are there just specific pad models that are supported? We have tested the T-LBK462-HSBR model. Other Topaz models are expected to work as long as they are supported by the Topaz SDK. 22. Smart Card Support Does this mean that we will be able to actually write to Mifare cards? Yes, using TruCredential Professional or Enterprise edition, you can perform read/write operations with the MiFARE Classic, MiFARE DESFire EV1, and MiFARE DESFire EV2. Service 23. Is an SMA (Software Maintenance Agreement) required or optional? An SMA is mandatory with the ISONAS Pure Access integration feature in all editions. 24. What is included in the TruCredential software SMA? Major version upgrades at no charge Access to software version updates and service packs Technical phone support and online support Re-hosting of product keys up to twice annually 25. What technical support is provided with an SMA? The SMA provides support to overcome any issue that would prevent customers from having the full functionality of the software within the described feature set of the purchased product. Support not covered with an SMA? General training of the software; other resources are available to provide users with a general demonstration of the functionality of the software (training presentations, documentation, etc.) Customization of the software for an individual customer Design of the customers card production 26. What is the Escalation Process for Technical Support? All calls are first received by our Customer Support team. This is required to ensure all the call information is accurately logged and that escalation is to the correct team. Page 5 of 6

6 27. ISONAS TruCredential Data Flow Process: Pure Access User Info is sent to TC TruCredential Badge is printed and enrolled Badge Printer Page 6 of 6