Aretics T7 Installation Manual

Transcription

1 Aretics T7 Installation Manual 1(24) Aretics T7 Installation Manual This document describes how to manage Aretics T7 in your IT environment. Here you will find information about installing the system, installing updates, how to move the system to new hardware and how to manage backups. Basically, Aretics T7 is one or more clients that communicate with two databases: AreticsSessions which handles session management, automatic updates, startup settings etc. and the database containing the customer specific plant data, named AreticsCompanyname (eg AreticsAssaIndustri). In addition, there is also Aretics T7 Server which can be used to manage backups and some additional services. Aretics T7 Server is only required if you are using certain plugins or if you need T7 to manage the backups.

2 Aretics T7 Installation Manual 2(24) Contents Contents 2 Installation 4 Install Aretics T7 from scratch 4 Install Aretics T7 on a client in a network where Aretics T7 is already running 4 Update Aretics T7 6 Move the databases to new hardware 8 Licenses for Aretics T7 9 Pooled Licenses 9 Seat license 9 Information about the license 10 Manage license files 10 How to perform individual operations 11 Installing SQL 2005 Express 11 Attach databases to the SQL server 11 Detaching databases from the SQL Server 12 Manual backup of the database 12 Create a SQL Server login 12 Install the client software on an ordinary PC 13 Install the client software on the Citrix (and other Terminal Server systems) 13 Connect clients to the SQL server 14 Where can I find areticssessions.xml? 14 Install and connect Aretics T7 Server 14 Change the user of the service 15 Configure Aretics T7 Server for automatic backup 15 How to tell if Aretics T7 Server is running 16 Installing plugins 17 Automatic update of clients 17 Update Aretics T7 on Citrix 18 Temporary kick all users 19 Hiding databases for some users 19 Troubleshooting 20 Aretics T7 logs 20 Aretics T7 cannot find the database 20 The database is not seen in the list of selectable databases 21 Aretics T7 works but behaves strangely 21 Poor performance 21 Aretics T7 works on all computers except one 21 Aretics T7 does not start correctly 22

3 Aretics T7 Installation Manual 3(24) Cannot create user 'Aretics' on the SQL server 22 Plugins cannot be loaded 22 The databases are too large 22 Error message: "The database does not seem to be a valid Aretics T7-database" 23 Error message: "The database has not been backed up for a long time" 23 Aretics Support 24

4 Aretics T7 Installation Manual 4(24) Installation Install Aretics T7 from scratch To install the system from scratch: 1. Decide on which computer the databases should reside. If you already have an SQL server, it might be a good idea to use that. Otherwise, you must install a SQL server on a suitable computer; see Installing SQL 2005 Express. 2. Attach the databases; see Attach databases to the SQL server 3. Install the software on the clients; see Install the client software on an ordinary PC. 4. Connect the clients to the SQL server; see Connect clients to the SQL server. 5. If you are going to use plugins, follow the instructions in the section Installing plugins. 6. Ensure a regular backup of customer database is set up. If you are using SQL 2005 Express, you can have Aretics T7 Server manage the backup; see Configure Aretics T7 Server for automatic backup. Otherwise, the backup should be done through SQL Server or other software. Install Aretics T7 on a client in a network where Aretics T7 is already running All clients on the network must use the same version of Aretics T7. If you install a later version on a client and connect to the database, you will be asked if you want to update the database. If you proceed, it will be necessary to update all other clients in order for them to connect to the database. To install the software on a new client, you must: 1. Find out which version of Aretics T7 is installed on the other clients (see About Aretics T7 in the Help menu). Download the installation files for the same version from (click on Updates). If you don t find your version there, please contact

5 Aretics T7 Installation Manual 5(24) 2. Aretics Support. 3. Install Aretics T7 on the client; see Install the client software on an ordinary PC 4. Connect the client to the SQL server; see Connect clients to the SQL server

6 Aretics T7 Installation Manual 6(24) Update Aretics T7 Customers with maintenance and support agreement have access to software updates. These updates contain bug fixes and new functionality. Release notes and installation files can be found at click Updates. Check which version of Aretics T7 you have today (see About Aretics T7 in the Help menu). If you have an earlier version than , contact

7 Aretics T7 Installation Manual 7(24) 1. Aretics Support. 2. Make sure there is a recent backup of the database. If you are updating from version or later Depending on your IT environment, the update of Aretics T7 in different ways: If you have PCs on a network or if you only run Aretics T7 on one computer, it is usually sufficient to run an update. See Automatic update of clients. If you use the Citrix or similar should do uninstall and make a fresh install instead of using the upgrade file. See Update Aretics T7 on Citrix. If you are updating from version or earlier 1. Find out if Aretics T7 Server is running; see How to tell if Aretics T7 Server is running. 2. Download at7setup.exe from (click on Updates). Save the file on the network or on a USB stick so you can easily access the file. 3. Notify all users that they will not be able to use T7 while updating. 4. Make sure that no one is logged in to Aretics T7, see Temporary kick all users. If Aretics T7 Server was running (under 1), perform the following steps: 5. Locate the computer that you run Aretics T7 Server. 6. Run "Stop and uninstall service.bat" (found in C:\Program Files\Aretics\Aretics T7\Server). 7. Uninstall Aretics T7 (from the Windows control panel) 8. Install Aretics T7 with file at7setup.exe. 9. Copy the contents of C:\Program Files\Aretics\server to C:\application data\aretics\server (Vista) or C:\Documents and Settings\All Users\Application Data\Aretics\Server (Windows XP). 10. Run the install and run service.bat "(found in C:\Program Files\Aretics\Aretics T7\Server). Contact On each client, perform the following steps: 11. Uninstall Aretics T7 (from the Windows control panel) 12. Install Aretics T7 with file at7setup.exe.

8 Aretics T7 Installation Manual 8(24) Aretics Support if you encounter any problems during the update. Move the databases to new hardware If you're upgrading the SQL server or for some other reason need to move the databases, follow these steps. Note: Because the system cannot be used during the move, it is recommended to move the databases at a time when the disruption will not be noticed. 1. Notify the users that there will be a disruption. Kick the users; see Temporary kick all users. 2. Make a backup of the databases; see Manual backup of the database. 3. Find out if Aretics T7 Server is running; see How to tell if Aretics T7 Server is running. 4. Remove the databases from SQL Server. See Detaching databases from the SQL Server. 5. Copy the databases to the new server. 6. Add databases to the new SQL server; see Attach databases to the SQL server. 7. If you had Aretics T7 Server running on the old hardware (see step 2 above) then you should reinstall Aretics T7 Server on the new hardware, see Install and connect Aretics T7 Server. Also, if you will use Aretics T7 Server to manage the backups, see Configure Aretics T7 Server for automatic backup. 8. Make sure the clients can connect to the new SQL server, see Connect clients to the SQL server. 9. If necessary, update the path in Central settings (system settings). If you use a SQL login to connect to the database, don t forget to create that user on the new SQL server; see Create a SQL Server login.

9 Aretics T7 Installation Manual 9(24) Licenses for Aretics T7 Pooled Licenses Premium and Enterprise versions are pool licenses, i.e. licenses are available for a certain number of concurrent users. Aretics T7 will lock a license when someone is actively using the system. When is a pooled license available? When you use the system, a license is locked for 5 minutes. If Aretics T7 is the active window, i.e. the window that has focus in Windows, and you move the mouse, keyboard or communicate with the database in any way, the timer will be set to five minutes again. If you let Aretics T7 be inactive during those 5 minutes, it will release the license and make it available to anyone else (it does not matter if you have a list in front that are updated automatically, the license is released anyway after 5 minutes as long as you don t interact with the system). T7.Injector has an auto-logout function. When Injector logs off automatically, the license is released immediately. Information on use of pool license To see how many licenses you have actually locked the last few months, go to System Settings / Database Tools / License Application. Seat license Aretics Select has a seat license model where the license is tied to a particular computer. If there is a vacant license when you first try to start Aretics T7, you will be asked if you want to tie one license to the computer you are currently using. If you want to unlock the license (e.g. to move Aretics T7 to another computer): Open up System Preferences, go to: connected devices-> Computers. Here you can unlock the licenses (but only so long as the computer you want to unlock do not at the moment use the system). If you only have a select license and want to switch computer for that license, you must contact Aretics Support to get help.

10 Aretics T7 Installation Manual 10(24) Information about the license To find out what kind of license you have and how many concurrent users the license allows, look in the Help menu / About Aretics T7. Manage license files If any changes are made in the license, you will receive a file from Aretics containing the new license. To import the license, follow these steps: 1. Save the license file somewhere on a computer which has Aretics T7 installed. 2. Log in Aretics T7 Master. 3. Select 'Update license information in the Help menu. 4. Select the license file on your hard disk.

11 Aretics T7 Installation Manual 11(24) How to perform individual operations Installing SQL 2005 Express SQL 2005 Express can be installed on any computer that meets the system requirements. You should install this on a server computer. (If you will only run Aretics T7 on a single computer, you may install SQL Server on that same computer). Download file SQLEXPR.EXE (available on Microsoft's website: ACDD-9A1C832E65A6). Start the installation program. This is how to use the setup wizard: 1. Uncheck "Hide advanced configuration options" 2. Add Management Studio Express. This is a tool to manage your databases. 3. Name the instance. ARETICST7 is a good name. 4. Turn "Use built-in System account" Local System. 5. Check "SQL Browser". 6. Set the login to Mixed mode. Set a password for the SA account (e.g. Aretics08). 7. Collation will be Finnish_Swedish 8. Uncheck "Enable user instances". Then start the SQL Server 2005 Surface Area Configuration (can be found in the Windows start menu). Click Surface Area Configuration for Services and Connections. Go to the Remote Connections. Make sure that Local and remote connections and Using Both TCP / IP and named pipes are selected (you may need to restart SQL Server for the changes to be applied). Attach databases to the SQL server Aretics T7 requires two databases: AreticsSessions and the customer database. These two databases must be on the same SQL server. The databases are delivered by Aretics in MDF files, named in the same way as the respective database (AreticsSessions.mdf and AreticsCompanyname.mdf). Make sure the MDF files are not write protected when you try to attach them. Here's how you attach the databases using Management Studio Express: 1. Move the MDF files to the appropriate place on your hard drive (suggested C: \ Program Files \ Microsoft SQL Server \ MSSQL.1 \ MSSQL \ Data). 2. Start SQL Server Management Studio Express and connect to the SQL Server. 3. Right-click on Databases, select Attach Add to the databases by clicking on Add and point to MDF files. Then click OK. If you get any error message at this point, it is likely because the "Current filepath" is wrong. Check the database details in the bottom of the window carefully. It may also be that there is no LDF file. The LDF file is not necessary so you can select the row where

12 Aretics T7 Installation Manual 12(24) the "File type" = Log and then click Remove. Detaching databases from the SQL Server Using Management Studio Express: 1. Start SQL Server Management Studio Express and connect to the SQL Server. 2. Expand the tree under Databases. 3. Right-click the database, select Tasks - Detach Click OK. Manual backup of the database Using Management Studio Express: 1. Start SQL Server Management Studio Express and connect to the SQL Server. 2. Expand the tree under Databases. 3. Right-click the database AreticsCompanyName, select Tasks - Back up Set the backup type to Full. 5. Select the appropriate destination. Click OK. A single backup can easily be compressed (e.g. with WinRar) if it is sent over the Internet or put on a USB stick. Create a SQL Server login Since Aretics T7 saves login information for SQL Server in clear text on the client computers, Aretics recommend that you do not use the SA account for the clients to access the Aretics T7s databases. Instead, we recommend you to create a SQL user called Aretics and password Aretics08. Note that this user does not need to exist in the Windows domain. Using Management Studio Express: 1. Start SQL Server Management Studio Express and connect to the SQL Server. 2. Open the Security folder. 3. Right-Click Login and select New Login Name the user Aretics. 5. Check SQL Server authentication 6. Enter the password Aretics08 in the password boxes. 7. Go to User Mapping. 8. In the column Map, check the line Aretics [Company Name]. 9. Check the db_owner. 10. Repeat steps 8 and 9 for AreticsSessions. 11. Repeat steps 8 and 9 for master. 12. Repeat step 8 (not step 9) for msdb 13. Click OK.

13 Aretics T7 Installation Manual 13(24) If you have problems creating a new user, see Cannot create user 'Aretics' on the SQL server. Install the client software on an ordinary PC Please note that the installer Creates shortcuts on the desktop and in the Start menu for all users allows patching prepares for remote support (allows support from Aretics, see for more info). This can be changed with Transform-files. Contact Aretics Support if you need help creating these files. 1. Log on to the computer as administrator (or another account with rights to install software). 2. Start the installation by running the file at7setup.exe. (If you do not already have the file at7setup.exe, go to click on Updates). 3. Select the default options. 4. Restart your computer. Install the client software on the Citrix (and other Terminal Server systems) Consult the documentation of the Citrix server before installing the software (usually you should use Control Panel / Add and Remove Programs). The same installation files used for installation on PCs (at7setup.exe or at7setup.msi) should be used for installation on the Citrix server. Please note that the installer Creates shortcuts on the desktop and in the Start menu for all users allows patching prepares for remote support (allows support from Aretics, see for more info). This can be changed with Transform-files. Contact Aretics Support if you need help creating these files. The installer may also need to be rebooted after installation which is not always appropriate in an environment with many users. It is wise to plan the installation of Aretics T7 to a time when you have the option to restart the server.

14 Aretics T7 Installation Manual 14(24) Connect clients to the SQL server In order to connect the client to the database: 1. Hold down the Ctrl key when you start Aretics T7. Aretics T7 will show directly the box that reads "Check for known Aretics T7-databases". 2. Select Check for Aretics T7 database the following SQL Server. Then fill in the name of the SQL Server where your databases are attached. 3. Select the Use the following SQL login and type the username and password for the account you configured on the SQL server (if you followed our instructions, the user name is Aretics and the password is Aretics08 ). 4. Click OK. Aretics T7 should now connect to your database. In order to easily connect additional clients to the server, you can copy the configuration file (see Where can I find areticssessions.xml? ). 1. Copy AreticsSessions.xml from the configured client to a network location that can be accessed from any computer (or to a USB memory stick). 2. Install the software on the next computer. 3. Copy AreticsSessions.xml to the right place at the new computer. 4. Start Aretics T7. Where can I find areticssessions.xml? The file AreticsSessions.xml contains information about how the client should connect to the SQL server. Depending on your operating system, the file can be found at: Windows XP: C:\Documents and Settings\All Users\Application Data\Aretics\ Windows Vista: c:\programdata\aretics\ If areticssessions.xml is found in the applications folder (c:\program Files\Aretics\), that will override any other file. Install and connect Aretics T7 Server The Aretics T7 Server is included in the client installation. However, it is not automatically set up. This must be done manually: 1. Select a computer that is at all times and which can reach the SQL server. Aretics T7 Server may run on the same computer as SQL Server. 2. Log on to that computer as a user with administrator privileges. 3. Install the client software, see Install the client software on an ordinary PC. 4. Run the "Install and run service.bat" located in C:\Program Files\Aretics\Aretics T7\Server. 5. Run the file Server.exe found in C:\Program Files\Aretics\Aretics T7\Server, as Administrator (Right-click on Server.exe). An icon appears in the toolbar. Rightclick on this icon and choose Aretics Database Manager.

15 Aretics T7 Installation Manual 15(24) 6. Register your SQL Server: Click the Register new SQL Server. (If the "Aretics"- account doesn t work, you can test the "sa"-account). 7. Default server is [computer name] \ ARETICST7 8. If necessary: give the Aretics T7 Server access to the network, see Change the user of the service. Change the user of the service The default setup is to run Aretics T7 Server with the local system account. This account does not have permissions to access files or printers on the network. If you need the server to print work orders or if you need to make backups to another computer on your network, you must run the server with a different account. This is also required for some other plugins (e.g. and SMS), please refer the documentation of the plugins. If you do not have such requirements there is no reason to switch account. The account must have permission to write in Aretics folder (c:\program Files\Aretics). To change to an account that has sufficient privileges, do the following (contact your system administrator for details about username and password): 1. Open the Services window: Control Panel \ Administrative Tools \ Services. 2. Right-click on Aretics T7 Maintenance Server and select Properties. 3. Select the Logon tab and enter the username and password for the account you want to use. 4. Press OK to close the window. 5. Restart the service by right clicking on Aretics T7 Maintenance Server and select Restart. Configure Aretics T7 Server for automatic backup 1. Log on as a user with administrator privileges. 2. Run the file Server.exe found in C:\Program Files\Aretics\Aretics T7\Server, as Administrator (Right-click on Server.exe). An icon appears in the toolbar. Rightclick on this icon and choose Aretics Database Manager.

16 Aretics T7 Installation Manual 16(24) 3. Select the database Aretics [Company Name] in Aretics Database Manager 4. Go to the Backup tab 5. Check the box Schedule backups for this database (Requires Aretics T7 Server). 6. Aretics Scheduler appears. Set when you want the backups to be done, we suggest every day at 1:00 am (it must always be at least one time, so in order to change the value from 12:00, you must first add a different time and then remove 12:00). Click OK to save and exit. 7. Enter the local path for Local backup folder where backup files will be created. NOTE: Make sure that this is an empty folder, only to be used for backup of the current database. 8. If you want a backup to a directory on your network, just enter the path to this folder. Make sure that this is an empty folder, only to be used for backup of the current database. Remember that Aretics T7 Server by default is setup with the Local System account and it does not have any permission on the network. So if you want to automatically copy the backups to the network Change the user of the service. 9. Enter a value for Number of backup history files to keep. E.g. if this is set to 10, Aretics T7 Server will delete the oldest backup file at every backup when there are 10 files in the backup folder. If everything is set correctly, a text will appear saying Next Backup: :47:23 (but with other dates, of course). Why didn t it say at 1:00 am? Well, Aretics T7 server has determined that you have never made any backup and therefore think it is best to do as soon as possible. After that, the backup will occur every night at 1:00 o clock. How to tell if Aretics T7 Server is running Start Aretics T7 Master and look in the lower right corner. If you see a blue Aretics icon with two gears, it means Aretics T7 Server is started and connected to the database. If the icon does not appear to be Aretics T7 Server may still be running, but is no server plugins are enabled (this does not affect backups).

17 Aretics T7 Installation Manual 17(24) Aretics T7 Server is a service that normally runs on only one computer on the network. To see if the service is running on the computer, open the Task Manager and look for process "atntsrv.exe". (Check the box "Show processes from all users" to show all processes). Installing plugins Plugins extend the system's functions and can be purchased from Aretics or third parties. If you possess programming skills, you can create your own plugins. Plugins are delivered in DLL files. These files should be placed somewhere where Aretics T7 can find them. At startup, Aretics T7 first looks in the Plugins folder (C:\Program Files\Aretics\Plugins). If it doesn t find the plugin there, it continues to look for plugins in the path identified in the System Preferences -> Central Settings. There are two kinds of plugins: client plugins and server plugins. To avoid having to put client plugins on all computers it is convenient to put them on the network in the central settings path. Server plugins works a little differently. To make server plugins work, you must have Aretics T7 Server configured, see Install and connect Aretics T7 Server. It is best to put the server plugin files in the Plugins folder on the computer running Aretics T7 Server. DLL files have to be registered in Windows in order to make them work. This happens automatically if you have administrator permission in Windows, otherwise it may be necessary to register the files manually: 1. Locate cmd.exe (usually found in c:\windows\system32\cmd.exe). Right-click cmd.exe and select "Run as administrator". 2. Type the command "regsvr32 X" where X is replaced with the full path to the DLL file that you want to register. Now you can activate and configure the plugins in System Settings -> Services. Automatic update of clients NOTE: This method of updating is not recommended if you are running Citrix or other terminal / Server environment.

18 Aretics T7 Installation Manual 18(24) Aretics T7 supports automatic updating of the client software. These updates are distributed automatically by the SQL Server to the clients. Automatic Updates will not work if your current Aretics T7-version is earlier than To see which version you have, go to About Aretics T7 in the help menu. If your current version is earlier than , please contact Aretics Support. Update from version or later If you are updating from version or later, follow these steps to update the software with automatic updates: 1. Find out if Aretics T7 Server is running; see How to tell if Aretics T7 Server is running. 2. Download the file Updatefile.aretics from click Updates. 3. Save the file to any location on your computer (e.g. desktop). 4. Make sure that no one is currently using Aretics T7; see e.g. Temporary kick all users. 5. Double-click the file. Aretics T7 starts and says that the file contains an update of the client software. Answer "Yes" when asked if you want to make the update available for all clients. Next time a client is connection to the database, they are asked whether they want to update their software. If they accept, the client is updated. If Aretics T7 server was running (see step 1), perform the following steps: 6. Locate the computer that runs Aretics T7 Server. 7. Shut down Aretics Database Manager. 8. Start Aretics T7 Master. The update will now be installed. 9. Run the install and run service.bat "(found in C:\Program Files\Aretics\Aretics T7\Server). Update Aretics T7 on Citrix First check if Aretics T7 Server is running, see How to tell if Aretics T7 Server is running. If so, you must ensure that Aretics T7 Server (and plugins, if any) will start again after the upgrade. Aretics recommend Citrix users to uninstall the previous version of Aretics T7 and then reinstall the new version. See Install the client software on the Citrix (and other Terminal Server systems). The Terminal Server should then be restarted. Hint: Before you uninstall, you should make a copy the file AreticsSessions.xml (see Where can I find areticssessions.xml? ). After installation, copy the file back to its original location. In this way, you do not need to configure the database connection again. Note that only an administrator should install on a Terminal Server. In order to make an

19 Aretics T7 Installation Manual 19(24) uninstall, all users must be logged out from Aretics T7 (preferably, the terminal server should not be used at all). Because of this, it is wise to script the uninstallation and installation to the night when it causes the least disruption. Note that you CAN install the update during operation if you make sure that no one uses Aretics T7 in the meanwhile, see Temporary kick all users. The advantage this method is that the update does not require rebooting. However, rebooting may be necessary any way if some other program uses the same files as Aretics T7. Thus, there is no guarantee that a restart will not be necessary. Temporary kick all users You can force all logged in users to log off temporarily. 1. Log into Aretics T7 as admin. 2. Go into System Preferences -> Database Tools -> Administrative mode Hiding databases for some users If there are more than one T7-database on the same SQL server, at startup the user will be asked which database he/she wants to connect to. If you want to prevent some users from accessing some databases, you can control this in the system settings. Go into system settings - database tools - startup settings for Aretics databases. There you can choose which databases should be available depending on computer name, domains, Windows usernames or Windows user groups.

20 Aretics T7 Installation Manual 20(24) Troubleshooting Aretics T7 logs When you troubleshoot, you can look for information in Aretics T7s error log (this can be produced via the system settings - Database Tools). If an error occurs before Aretics T7 connects properly to the SQL server, the fault is not logged in the database. Instead, it is logged in the EventLog.log file (c:\program Files\Aretics\Common Files). Aretics T7 cannot find the database See also Aretics T7 works on all computers except one. Possible Cause: The password is incorrect. See Create a SQL Server login. Possible cause: The SQL server is not running. Using Management Studio Express: Open Services (located on the control panel-administrative tools) and see if the service "SQL Server (MSSQLSERVER)" is started. If it is not, select it and click Start. Possible cause: no write permission on the local computer Check that the Windows user has write permissions in the application folder (usually C:\Program Files\Aretics). Possible cause: The client computer cannot connect to the SQL server. If possible, install Aretics T7 on the same computer as the SQL server to rule out problems with the SQL server configuration. Next, to then test whether the computer has contact with the SQL Server, you can: 1. Create a new text file on your desktop. 2. Rename the file so that the extension becomes.udl instead of.txt 3. Open the UDL file. 4. In the first tab, select "Microsoft OLE DB Provider for SQL Server". 5. In the second tab, enter the server name under "Select or enter a server name". 6. Select "Use a specific username and password", enter the data. 7. Click Test Connection. If you get an error like "Either there is no SQL Server or Access denied" so make sure 1. The SQL Server Surface Area Configuration (found in the Windows Programs menu) allows connections from the network (both TCP/IP and name). 2. The service SQLBrowser running on the server

21 Aretics T7 Installation Manual 21(24) If this does not help the problem is probably somewhere in your network (for example, misconfigured firewalls or misconfigured antivirus). The database is not seen in the list of selectable databases Possible cause: There may be more than one SQL instance on the server. Make sure the path is set correctly (computer name \ instance). Aretics T7 works but behaves strangely Possible cause: Aretics T7 cannot find any additional services. Make sure the path in the central settings is correct. If yes, reinstall the plugins; see Installing plugins. Poor performance Possible cause: The SQL server is not optimally configured To check if the performance problems are related to the SQL server, you can use "SQL Server Profiler" which is available as part of the Workgroup (Standard or Enterprise version of SQL Server, not Express). The most interesting results are: SQL: BatchCompleted (all fields) SQL: BatchStarting (all fields) Contact Aretics Support if you want help to interpret the results. Possible cause: SQL Browser is not running on the server See if the service SQLBrowser is running on the server computer Possible Cause: The server computer hard disk is full. Clean and defragment your hard disk. Aretics T7 works on all computers except one Possible cause: Aretics T7 is misconfigured Locate a computer that Aretics T7 working properly. Copy the file AreticsSessions.xml (see Where can I find areticssessions.xml? ) from the healthy computer. Place the file in the corresponding location on the problematic computer.

22 Aretics T7 Installation Manual 22(24) Possible cause: Aretics T7 is improperly installed on the client. 1. Uninstall Aretics T7 2. Remove the c:\program files\aretics 3. Install Aretics T7 again Possible Cause: Windows is not installed properly Reinstall Windows Possible cause: The computer hardware is broken Troubleshoot hardware. Aretics T7 does not start correctly Possible cause: MDAC is not installed on your computer. Contact Aretics Support. Cannot create user 'Aretics' on the SQL server One way to fix this is to remove the account 'Aretics' from the database and then create a new SQL user called 'Aretics T7'. (If you cannot remove 'Aretics' you should try to clear the dbo and / or delete the schedule first). Plugins cannot be loaded Possible Cause: The user lacks permissions (administrator permission may be required the first time you start Aretics T7 to register some files). Windows Vista: Right-click on T7master icon, choose "Run as administrator". From now on, start the T7 in the usual way. Windows XP: Log on using an account that has administrator rights. Start T7. From now on, start the T7 in the usual way. The databases are too large Possible cause: AreticsSessions.ldf is misconfigured Using Management Studio Express: Right-click on AreticsSessions, select Properties. Click Options in the left menu. Set recovery model = Simple. Set Auto Shrink = True. Click OK. You can then shrink the database (right-click AreticsSessions, select Shrink).

23 Aretics T7 Installation Manual 23(24) Error message: "The database does not seem to be a valid Aretics T7- database" Possible cause: The SQL user is not dbo (database owner) on the SQL server. See Create a SQL Server login. Error message: "The database has not been backed up for a long time" Possible cause: Backup is done with Aretics T7 Server, but Aretics T7 Server is not running for some reason. See the sections How to tell if Aretics T7 Server is running, Install and connect Aretics T7 Server and Configure Aretics T7 Server for automatic backup. Possible cause: Backup is done with Aretics T7 Server, but Aretics T7 Server cannot access the network because the password has been changed. See Configure Aretics T7 Server for automatic backup.

24 Aretics T7 Installation Manual 24(24) Aretics Support Customers having a maintenance and support agreement are welcome to contact us. Phone: support@aretics.se See for more information.