VMware AirWatch Database Migration Guide A sample procedure for migrating your AirWatch database

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1 VMware AirWatch Database Migration Guide A sample procedure for migrating your AirWatch database For multiple versions Have documentation feedback? Submit a Documentation Feedback support ticket using the Support Wizard on support.air-watch.com. This product is protected by copyright and intellectual property laws in the United States and other countries as well as by international treaties. VMware products are covered by one or more patents listed at VMware is a registered trademark or trademark of VMware, Inc. in the United States and other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. 1

2 Table of Contents Chapter 1: Overview 3 Introduction to Database Migration 4 Migration Checklist 4 Chapter 2: Pre Migration Steps 6 Overview 7 Verify Number of Application Servers 7 Verify Connectivity to New Database Server 7 Meet the Basic Prerequisites 7 Plan for Downtime 10 Chapter 3: Migration Procedure 11 Overview 12 Performing the Migration 12 Post Migration Steps 27 Chapter 4: Reports Integration 28 Workspace ONE UEM Reports Overview 29 Connect the Database to Reports Server 29 Configure the Service Account for SSRS 30 Configure the Web Service URL 32 Set up the Reporting Database 33 Verify the Report Manager URL and Web Service URL 34 Set up the Workspace ONE UEM SSRS User 35 Add the SSRS User to IIS_IUSRS 37 Run the Workspace ONE UEM Reporting Installer 38 Integrate Reports with the Workspace ONE UEM console 43 2

3 Chapter 1: Overview Introduction to Database Migration 4 Migration Checklist 4 3

4 Chapter 1: Overview Introduction to Database Migration This document outlines the basic procedures for performing a self-migration of your Workspace ONE UEM database. You might perform such an upgrade to keep up with Workspace ONE UEM s minimum SQL requirements. Other examples of when you might need to migrate Workspace ONE UEM data from one SQL server database to another include wanting to separating your Workspace ONE UEM database into its own instance, or if you purchased new hardware and need to migrate your Workspace ONE UEM data. This document offers some basic guidance on migrating your database. However, you should consult with your database administrator and ensure that the procedures described in this document meet the needs of your organization. Workspace ONE UEM is not responsible for any loss of data or any other damages you may incur through the use of this document or by following the steps below. Migration Checklist Status (Mark Complete as Needed) Pre Migration Steps Migration Procedure Task Verify number of application servers Verify connectivity to new database server Meet the basic minimum requirements Plan for downtime (submit change request, alert management) Stop all Workspace ONE UEM applications and services Perform a back up of your data Restore the data on the new database server Note user permissions of old database's Workspace ONE UEM SQL Service Account Delete Workspace ONE UEM SQL Service Account from the new database that was created when you restored Create new user account in new database and give permissions Migrate any Workspace ONE UEM-related jobs Perform a test query to verify functionality Update applications servers so they are pointing to the new database Re-install Workspace ONE UEM Reports Restart IIS and Workspace ONE UEM services Log in to Workspace ONE UEM and ensure you can perform basic device functions (device query, lock device command, etc.) 4

5 Chapter 1: Overview Status (Mark Complete as Needed) Task Test reporting functionality by running the Device Summary Report 5

6 Chapter 2: Pre Migration Steps Overview 7 Verify Number of Application Servers 7 Verify Connectivity to New Database Server 7 Meet the Basic Prerequisites 7 Plan for Downtime 10 6

7 Chapter 2: Pre Migration Steps Overview Perform the following pre migration steps to ensure you are prepared to perform a database migration. Verify Number of Application Servers Each of your application servers will need to be re-pointed to the new database once it is restored with your data. If you have separate servers for the Console and Device Services, for example, you would need to perform the steps below regarding re-pointing app servers to the new database for each. Dedicated API and AWCM servers are considered application servers, similar to the Workspace ONE UEM console and Device Services. You should therefore perform the steps below regarding re-pointing app servers on these servers if you have dedicated servers for these components. Verify Connectivity to New Database Server 1. Launch the Command Prompt from an existing application server. 2. Telnet to your new database server and verify connectivity by using the following command: telnet <database_instance> <port> Note that the default port for a SQL database instance is If you have manually changed the port then you should use that value instead to verify connectivity. If the connection is successful the command prompt window shows an empty screen. If unsuccessful, you will receive a connect failed message. If the connection fails then ensure the database server is configured to listen on the port you entered. Meet the Basic Prerequisites 1. Ensure adequate space is on the target database server based on the amount of data you are migrating. 2. Ensure you have access to all Workspace ONE UEM and SQL Servers. 3. Verify that Full-Text Search is installed. The Global search function of the Workspace ONE UEM console uses full text search indexes and requires the appropriate service to be running on the SQL server. Ensure this component is running on your SQL instance by performing the following steps: a. Click New Query. b. Enter in the following text: IF (1 = FULLTEXTSERVICEPROPERTY('IsFullTextInstalled')) print 'INSTALLED' else print 'NOT INSTALLED' 7

8 Chapter 2: Pre Migration Steps c. Click Execute and verify that a value of 1 is returned. If it is not installed, perform the following procedure: a. From Programs and Features, run the Microsoft SQL Server program. b. Choose Add to add features. c. In the SQL Server Setup wizard, select the SQL instance. 8

9 Chapter 2: Pre Migration Steps d. In the Feature Selection section, check the Full-Text Search feature. On Windows Server 2008, the default account assigned to the SQL Full-text Filter Daemon Launcher service is the Local Service account. SQL Server uses security features available in Windows Server 2008 to provide a high level of security and isolation for the service. For enhanced security, you should not configure the SQL Full-text Filter Daemon Launcher service to run under any other account. 9

10 Chapter 2: Pre Migration Steps Plan for Downtime Plan for downtime by submitting a change request and alerting management as appropriate. During the database migration process, the UEM console and enrollment will be down. For change window request purposes, the migration process typically takes a minimum of four hours, but may take more depending on the size of your database. Before you begin, ensure you have the proper on-call resources available should you need them. This would include technical resources such as the Database Analyst, Change Manager, Server Administrator, Network Engineer and MDM System Administrator. 10

11 Chapter 3: Migration Procedure Overview 12 Performing the Migration 12 Post Migration Steps 27 11

12 Chapter 3: Migration Procedure Overview Perform the following steps to migrate your Workspace ONE UEM database to another database server. Performing the Migration 1. Stop all Workspace ONE UEM Applications and Services. Note that EIS, SEG, VMware Tunnel and VMware Enterprise Systems Connector are considered auxiliary components and you do not need to stop their services as part of this step. You can stop all websites and servers by: Manually stopping each AirWatch Service from the Services pane in System Manager on each AirWatch Server. Stopping the World Wide Web Publishing Services on each Workspace ONE UEM console and Device Services servers. Disabling any monitoring services (for example, Nagios) that could manually restart the Workspace ONE UEM services or IIS. From each Workspace ONE UEM application server do the following: Option 1 PowerShell Method: Run PowerShell as an admin and run the following command: stop-service "*airwatch*" Option 2 Manual Stop Method: a. Open the Server Manager. b. Navigate to Tools > Services. c. You will see all AirWatch Services at the top of the services list in alphabetical order. Each of these services start 12

13 Chapter 3: Migration Procedure with AirWatch in the name. For each of these services, right-click and choose Stop. d. Continue to repeat this process until all AirWatch services have been stopped and your services pane looks like the following. Now that all services have been stopped, you can stop Internet Information Services (IIS) to stop the AirWatch Websites. e. Stop the World Wide Publishing Service. 2. On your old database: Open Microsoft SQL Server Management Studio and log in using your system administrator account. 3. On your old database: Perform a test query. For example, one for device count, to ensure proper functioning. To do this: 13

14 Chapter 3: Migration Procedure a. Right-click on the Workspace ONE UEM database under Databases and select New Query. b. Enter the query as shown below. c. Select Execute. 4. On your old database: Perform a back up of your data. a. Select the Workspace ONE UEM database under the Databases folder. b. Right-click, select Tasks and then Back Up. 14

15 Chapter 3: Migration Procedure c. Under the Options tab on the left, make sure Back up to the existing media set is selected, along with Overwrite all existing backup sets. d. Under the General tab on the left, navigate to the Destination header near the bottom of the window. Remove any existing filepaths, and then select Add. Select the ellipses ('...') button, select the filepath where you want to store the backup, then select OK. You are taken back to the Select Backup Destination screen, where you should name the file in the following form: Workspace_ONE_UEM{Version}_{Date}.bak., as shown below. For example, AirWatch _ bak. 15

16 Chapter 3: Migration Procedure e. Click OK to start backing up the database. f. Click OK once the backup is complete. The backup file should be saved in the file path specified in the step above. Navigate to that file and move it to the new database server that the old database is being migrated to. 16

17 Chapter 3: Migration Procedure 5. On your new database: Restore the data on the new server you are migrating data to. To do this: a. Open Microsoft SQL Server Management Studio, right-click on Databases and select Restore Database. b. Under the General tab on the left and within the Source for restore section, select From device, then select the ellipses ('...') button. 17

18 Chapter 3: Migration Procedure From the Specify Backup page, select Add. Locate the backup, select it, and select OK. The database backup will display on the Specify Backup page. Select OK. 18

19 Chapter 3: Migration Procedure c. Select the Restore check box. d. Under Destination for restore, select the To database drop-down list and select the Workspace ONE UEM database name. Note: This should be the last database in the list, in the event you have multiple backups all named Workspace ONE UEM and are unsure of which one to select. e. Click OK to start the database restoration. 19

20 Chapter 3: Migration Procedure f. Click OK once the restoration completes. 6. On the old database: Next you need to note the user permissions of the old database s Workspace ONE UEM SQL Service Account. To do this: a. Navigate to Security > Logins > <Your DB User> to locate your DB User in the Object Explorer, and then rightclick and choose Properties. b. Navigate to the Server Roles tab. Note the roles listed. Your roles may differ from what is shown below. Copy 20

21 Chapter 3: Migration Procedure or save a screenshot of your roles. c. Select User Mapping. Note the user mappings listed and the role membership permissions. Your user mappings may differ from what is shown below. Copy or save a screenshot of your permissions. While the screenshot below only shows the Workspace ONE UEM role memberships, you should take note of all of the role memberships for Workspace ONE UEM, master, model, msdb, and tempdb. 7. On your new database: Delete the Workspace ONE UEM SQL Service Account, which was created when you restored. 21

22 Chapter 3: Migration Procedure 8. On your new database: Create the new Workspace ONE UEM SQL Service Account. To do this navigate to Security > Logins, right-click, and select New Login. Enter the following: a. Select whether to use Windows or SQL Server authentication. For SQL Server authentication, enter your user credentials. The usernamemust match the username of the old database exactly. b. Uncheck Enforce password policy. 22

23 Chapter 3: Migration Procedure c. Select the Workspace ONE UEM database as the Default database. d. For Server Role, enter the roles you noted previously. e. For User Mapping, enter the user mappings and permissions you noted previously.this procedure is only for the main Workspace ONE UEM SQL Service Account If you had any other custom-created SQL accounts you will need to perform this procedure for each of them. This should include all of the permissions that you copied for Workspace ONE UEM, master, model, msdb, and tempdb. 9. Next you need to migrate any Workspace ONE UEM-related jobs. The steps below are for the purge job, but any other Workspace ONE UEM-related jobs need to be similarly migrated using the procedure below. a. From the old database, navigate to SQL Server Agent > Jobs, right-click <AirWatch_DB> - Purge Expired Sample Data, and select Script Job as > CREATE To > New Query Editor Window. 23

24 Chapter 3: Migration Procedure b. Save as the query. c. Transfer the query to your new database. 24

25 Chapter 3: Migration Procedure d. On your new database: Execute the query. 10. On your new database: Perform a test query to ensure proper functioning. a. Right-click on the Workspace ONE UEM database under Databases and select New Query. b. Enter the query as shown below. c. Select Execute. 11. Rename the old database, for example, to AirWatch_OLD. To kill all connections and rename the database, run the following script, replacing 'Workspace ONE UEM' with the name of your old Workspace ONE UEM DB and Workspace_ONE_UEM_OLD with what you would like to rename the old database to. 25

26 Chapter 3: Migration Procedure 12. Next you need to update each of your application servers (e.g. Console, Device Services) so they are pointing to the new database. Dedicated API and AWCM servers are considered application servers, similar to the Workspace ONE UEM console and Device Services. You should therefore perform the steps below regarding re-pointing app servers on these servers if you have dedicated servers for these components. EIS, SEG, VMware Tunnel and VMware Enterprise Systems Connector are considered auxiliary components and you do not need to perform this step for these components. a. Navigate to Workspace ONE UEM Root Folder on the application server. b. Navigate to Workspace ONE UEM X.X\Supplemental Software\Tools\UpdateSQLServerInfo. c. Launch UpdateSQLServerInfo.exe. d. Update the Server Hostname, Database Name, Username and Password. The Database server field contains your database server name or IP address, database instance, and port number. For example, ACMEDB01\SQL2012Inst, At this time you should re-install Workspace ONE UEM Reports. See the appendix, Perform Reports Installation, for more information. Note that you will lose any report subscriptions you configured through Workspace ONE UEM. 14. On your application server(s), open cmd.exe and perform an IIS reset by simply typing iisreset and pressing Enter. 26

27 Chapter 3: Migration Procedure 15. While IIS is restarting, go to the Start menu, select Administrative Tools > Services. For each of the Workspace ONE UEM services that are currently running, right-click and select Restart. 16. Once each of the Workspace ONE UEM services have been restarted, verify that the IIS reset is complete. Post Migration Steps Perform the following steps after you have migrated to ensure the migration was successful: 1. Log in to your Workspace ONE UEM environment. 2. Ensure the following device functions properly work : a. Perform a device query. b. Perform a lock device command. c. Push an application to a device. 3. Test general reporting functionality by running the Device Summary Report. 27

28 Chapter 4: Reports Integration Workspace ONE UEM Reports Overview 29 Connect the Database to Reports Server 29 Configure the Service Account for SSRS 30 Configure the Web Service URL 32 Set up the Reporting Database 33 Verify the Report Manager URL and Web Service URL 34 Set up the Workspace ONE UEM SSRS User 35 Add the SSRS User to IIS_IUSRS 37 Run the Workspace ONE UEM Reporting Installer 38 Integrate Reports with the Workspace ONE UEM console 43 28

29 Chapter 4: Reports Integration Workspace ONE UEM Reports Overview This section walks you through the process of installing Workspace ONE UEM Reports to enable report configuration, report subscription, and data driven for your Workspace ONE UEM deployment. Reports Options There are three options for configuring reporting. Option 1: Custom Reports Custom reports allow you to create reports on your Workspace ONE UEM deployment based on your business needs. Custom reports use a cloud-based report storage to gather data and create the reports. The custom reports feature provides faster, easier access to critical business intelligence data than normal Workspace ONE UEM reports. Custom reports allow you to build customized reports using starter templates or create a report from scratch. You can choose from a wide range of data fields such as Apps and Devices. For more information on Custom Reports, see the Custom Reports Overview in the Report Analytics Guide, available on docs.vmware.com. Option 2: New Reports The reports functionality allows you to access detailed information about the devices, users, and applications in your Workspace ONE UEM solution. The exports of these reports are in CSV format. For more information on Custom Reports, see the Reports Overview in the Report Analytics Guide, available on docs.vmware.com. Option 3: Legacy SSRS The Workspace ONE UEM Reporting module integrates with SQL Server Reporting Services (SSRS), which is a SQL Server module deployed with the main SQL Server instance. Sometimes the SSRS module is deployed on a separate Server. In this case, install Workspace ONE UEM Reporting on the Server hosting SSRS. The SSRS installer is no longer included with the Workspace ONE UEM installation package. To add Legacy SSRS reporting to your For multiple versions deployment, run the Reports installer for AirWatch v.9.1 in addition to your normal Workspace ONE UEM installation, and use the documentation for that version. Important: While your reports server can be installed on the same server as the database, a dedicated SSRS instance is required for reports installations. Installing Workspace ONE UEM Reports on an existing production reporting instance may cause reporting failures. Connect the Database to Reports Server If you are installing reports on the Workspace ONE UEM database server, then you must connect the database to your reports service instance. Complete the following steps to configure the SSRS instance on the SQL Server: 1. Navigate to Reporting Services Configuration: Start > Microsoft SQL Server > Configuration Tools > Reporting Services Configuration. 2. Provide the Server Name to select the name of the Server that SSRS runs on. 29

30 Chapter 4: Reports Integration 3. Select Report Server Instance from the drop-down menu to choose where to install Workspace ONE UEM Reports. 4. Click Connect. 5. Ensure that the Report Server status is Started. If it is not, start the server from the Configuration Manager Window, or navigate to the SQL Server Configuration Manager (Start > Microsoft SQL Server > Configuration Tools > SQL Server Configuration Manager), and start the service. Configure the Service Account for SSRS You must configure a Service Account where the SSRS instance runs. The default runs as a Local System Service. Alternatively, you can provide the account credentials to run under a service account. 30

31 Chapter 4: Reports Integration Beginning with AirWatch v.9.2, the SSRS installer is no longer included with the Workspace ONE UEM installation package, because improved reporting functions are included with the AirWatch v.9.2 Installation package. For more information about alternative options, see Workspace ONE UEM Reports Overview on page 29 First, ensure that this account has the correct permissions to the Workspace ONE UEM Database. You can add the following permissions to the service account for SSRS: 1. Log in to SQL Server Management Studio. 2. Navigate to Security > Logins > <Your DB User> to locate your DB User in the Object Explorer, and then right-click and choose Properties. 3. Navigate to the Server Roles tab. Select server role as Public. 4. Select User Mapping. If you are running the reports installer using a Service Account, include the following permissions: o o o o o Select the Workspace ONE UEM database, then select the db_owner and public roles. Select the master database, then select the public role. Select the msdb database, then select the public role. Select the ReportsServer_Reports_DB database, then select the db_owner, public, and RSExecRole roles. Select the RS_TempDB: Owner database, then select the public and RSExecRole roles. If you are running the reports installer using Windows Authentication, include the following permissions: o o o Select the Workspace ONE UEM database, then select the public role. Select the master database, then select the public role. Select the msdb database, then select the public role. 31

32 Chapter 4: Reports Integration 5. After confirming these permissions, enter your service account details on the Service Account tab. Configure the Web Service URL After configuring service accounts (see Configure the Service Account for SSRS), you can configure the Web service URL used to access the Workspace ONE UEM Reports server. 1. Navigate to the Web Service URL tab. 2. Complete the settings to configure the Web Service URL. 32

33 Chapter 4: Reports Integration This URL is the endpoint that the Console Server accesses to view reports, and is specified in the Virtual Directory text box. The reporting URL is entered into the console as SERVERNAME/ReportServer. Note: If both IIS 7.0 and SQL Server are running on the same machine (that is, Appliance Type installs), set the SQL Server endpoint to listen on a port other than 80. This problem does not exist for IIS 6.0. If there are multiple instances of reporting on the same SQL Server, give the new Web Service URL a unique name, for example, ReportServer_AirWatch. Set up the Reporting Database Workspace ONE UEM Reports requires its own database. Use the following basic procedures to set up this database. 1. Configure the database used for the reporting services data. SysAdmin (SA) privileges are required to create a Workspace ONE UEM Reporting database. 2. Specify the database used for reporting. The default name is ReportServer. If this name is already in use, change it to create a reporting database. 33

34 Chapter 4: Reports Integration 3. Create the Report Server Database in Native Mode. 4. Use the report server credentials to connect to the Report Server Database. 5. Complete the remaining options. Verify the Report Manager URL and Web Service URL The Report Manager is a service provided by SSRS to enable users to manage reports and to set the data source that the reporting Server uses. Use the Report Manager to add reports and upload RDL files to the Workspace ONE UEM Reporting folder. 1. Access the Report Manager using the URL listed in the Report Manager URL page. The default path is 34

35 Chapter 4: Reports Integration 2. Access the Web Service URL using the URL listed in the Web Service URL page. The default path is Set up the Workspace ONE UEM SSRS User The Workspace ONE UEM console requires credentials to access the reports server endpoint and run reports. These credentials allow the Console to communicate from the server it is hosted on and access the report server endpoint as an anonymous IIS user. This can be done in two ways: Use a Domain Service Account that is a member of the Anonymous IIS user group on both the console and the SSRS Server. Set up a local user with the same Username and Password on both the Console Server and the Report Server and add this user to the IIS user groups on both Servers. The steps below cover creating a local user. If you are using a domain service account, you can skip to Add the SSRS User to IIS_IUSRS. 35

36 Chapter 4: Reports Integration Creating a Local User 1. From your local server, navigate to Tools > Computer Management and under Local Users and Groups, add a user. This must be done on both the Console Server and the SQL Server running SSRS. 2. Choose any user name and password, if they are the same on both the Console and SQL Reporting Server. Remember these credentials for use in the UEM console as the user name and password. 3. Clear the User must change password at next logon check box, and select the User cannot change password and the Password never expires check boxes. 36

37 Chapter 4: Reports Integration Add the SSRS User to IIS_IUSRS Whether you are using a Domain Service Account or a local user, that user must be added to the IIS_IUSRS group. 1. Click the Member Of tab for the user, and add the user to the IIS_IUSRS Group. 2. Ensure the SSRS_USER is also created on the Workspace ONE UEM console Server using the same steps. The password must be same. Next you must add the SSRS_USER to the Content Manager Role. 3. On the SQL Server, navigate back to the Reporting Services Configuration Manager, select Report Manager URL. 4. Click Folder Settings > Security > New Role Assignment, from the home screen. 5. Enter the created SSRS User and select the Content Manager option. 37

38 Chapter 4: Reports Integration 6. Ensure that the SSRS_USER presents as a Content Manager in the Home folder. Run the Workspace ONE UEM Reporting Installer The Workspace ONE UEM Reporting Installer automatically configures reports, subscriptions to reports, and data driven s on your server. The Windows user running the Report installer must have access to both Report Manager and Report Database, as this access is required to deploy the report files on the Report Server. If you run the Workspace ONE UEM Reporting Installer on a separate server from the Workspace ONE UEM database, ensure that your user has write access to the Workspace ONE UEM database. If you are using the Windows authentication credentials of the current user to connect to the database you are installing to, you must: Shift-right click to run as a different user and log in as the Windows account you are using to authenticate, or Log in as the Windows account you are using to authenticate, if you have not already. Perform the following steps to install Workspace ONE UEM Reports: 1. On the SQL Reporting Services server (typically on the SQL server), open the 9.4 Reports folder, right-click the AirWatch_Reports executable, and Run as an administrator. 38

39 Chapter 4: Reports Integration 2. Accept the End User License Agreement. 3. Choose a folder in which to download all installation files. After the download is complete, the installer uploads report files to the Report Server. 4. Complete the database connection information text boxes. A best practice is to connect using the local SQL account you used to install the Workspace ONE UEM database, because it already has the correct permissions. Connect using Windows authentication credentials. 5. Provide Report Server and SMTP information, as shown. Confirm that the Report Server URL and Report Services Location are correct. rs.exe location - The installer automatically populates this text box. If it is not populated, the typical path for this file is C:\Program Files (x86)\microsoft SQL Server\100\Tools\Binn\rs.exe. Report Server URL - This URL is the Web Service URL you configured in the step 1. 39

40 Chapter 4: Reports Integration Report Service Location - Navigate to Server Manager or go to Services.msc and open the Services tab to locate Report Services. Right-click "SQL Server Reporting Services" service and choose properties to view the path to executable. You only need the root directory. If you are running multiple instances of SSRS, then select the one that hosts Workspace ONE UEM. To avoid typographical errors, open Server Manager and navigate to Services. Locate SQL Server Reporting Services, select Properties, then copy the path before "\Reporting Services" and paste it into the Report Services Location text box. See the image for an example. Ensure that there is no trailing "\" in the Report Services Location text box once pasted. SMTP Port - Pull the SMTP information from the rsreportserver.config file, located under E:\DirectoryAbove\Reporting Services\ReportServer\rsreportserver.config. 6. For Only Windows authentication credentials: From the SSRS, update the AirWatchDS information in the Connect using area. a. Locate and access the Workspace ONE UEM Data Source in your SSRS instance: 40

41 Chapter 4: Reports Integration b. Select the Credentials stored securely in the report server option. c. Enter a user name. This user name is the same user name you use to run the SSRS. d. Enter the applicable password. e. Select the Use as Windows credentials when connecting to the data source check box and apply your settings. Verifying Reports Functionality To verify reports functionality, simply select a report and verify that it displays: 41

42 Chapter 4: Reports Integration 42

43 Chapter 4: Reports Integration Integrate Reports with the Workspace ONE UEM console The final step to enable Workspace ONE UEM Reports in the UEM console is configuring the application to use the Report Server endpoint. If the SQL Server is on a separate domain from the Console Server, you must enter the Domain Name of the SQL Server. 1. In the UEM console, navigate to Groups & Settings > All Settings > Installation > Reports. Ensure you are logged in as an administrator with the System Administrator role at the Global organization group level. 2. Enter the following parameters: Server URL The Report Server URL ( by default). Username The Workspace ONE UEM SSRS user that you created. Password The Workspace ONE UEM SSRS user password. Domain Name Enter the domain name of your active directory. This is only needed if you are using a Domain Service Account. 43

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