Oracle Health Sciences. ClearTrial Operations Management Cloud Service Service Descriptions and Metrics

Transcription

1 ClearTrial Operations Management Service Descriptions and Metrics March 16, 2017 Table of Contents Metric Definitions... 2 Trial... 2 Instance... 2 Glossary... 2 Non-Production Environment... 2 Production Environment... 2 Service Descriptions... 3 ClearTrial Plan and Source Standard Edition Trial... 3 ClearTrial Plan and Source Enterprise Edition Trial... 3 ClearTrial Plan Additional Non-Production Environment Instance... 4 ClearTrial Plan for CROs Trial... 5 Retired Offerings... 6 ClearTrial Track Trial... 6 ClearTrial Service Descriptions March 16, 2017 Page 1

2 Metric Definitions Trial Instance Trial is defined as a project, study or procedure that is created, modified or tracked using the Oracle Health Sciences Clear Trial s during each consecutive twelve month period (the first such period commencing at the effective date of the order). Instance is defined as single deployment of the application. For details of deployment specific to the application please refer to service descriptions/entitlements. Glossary Non-Production Environment Non-Production Environment may be either a Test or Development Environment provided to You as part of the s. The Non-Production Environment(s) are specifically sized and designed for development and training purposes and may not be used for production purposes or for performance or stress testing. Any service levels, performance targets and disaster recovery described for the applicable Oracle are not applicable to Non-Production Environments. Production Environment Production Environment is defined as an environment provided to you as part of the Oracle that is designed for daily commercial use and production operations of live data. Unless otherwise specified, a single Production Environment is provided for an Oracle. ClearTrial Service Descriptions March 16, 2017 Page 2

3 Service Descriptions ClearTrial Plan and Source Standard Edition Trial Part #: B68342 Users of the ClearTrial Plan and Source Standard Edition are authorized to access the following module: ClearTrial Plan and Source Standard Edition Oracle will provision 1 Production Environment, which is dedicated for production use for this Oracle. Additional environments may be purchased subject to additional fees. Metric Database Storage (Records) File Storage(GB) Bandwidth ClearTrial Plan and Source Standard Edition The Service Level Targets do not apply to the Non Production Environment(s). The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations or third party software. Your order for this Oracle is subject to the Oracle Cloud Hosting and Delivery Policies, which ClearTrial Plan and Source Enterprise Edition Trial Part #: B68343 Users of the are authorized to access the following module: ClearTrial Plan and Source Enterprise Edition ClearTrial Service Descriptions March 16, 2017 Page 3

4 Oracle will provision 1 Production Environment, which is dedicated for production use for this Oracle. Additional environments may be purchased subject to additional fees. Metric Database Storage (Records) File Storage(GB) Bandwidth ClearTrial Plan and Source Enterprise Edition The Service Level Targets do not apply to the Non Production Environment(s). The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations or third party software. Your order for this Oracle is subject to the Oracle Cloud Hosting and Delivery Policies, which ClearTrial Plan Additional Non-Production Environment Instance Part #: B73353 An Oracle Additional Non-Production Environment provides for the hosting and maintenance of an Additional Non-Production Environment which is a reasonable replica of your Production Environment. The Additional Non-Production Environment is for use such as development, training, and testing activities and may not be used for Production operations or stress testing. Certain programs and optional services may not be available in the Oracle Additional Non-Production Environment. The maintenance or upgrade schedule for the Oracle Additional Non-Production Environment is the same as the schedule for your Production Services Environment. The Additional Non-Production Environment will automatically co-terminate at the end of the Services Period of Your order for Production s. Usage Limits: The Additional Non-Production Environment defined above is subject to usage limits based upon: for ClearTrial Cloud Services. ClearTrial Service Descriptions March 16, 2017 Page 4

5 ClearTrial Cloud Service Additional Non-Production Environment Your order for this Oracle is subject to the Oracle Cloud Hosting and Delivery Policies, which ClearTrial Plan for CROs Trial Part #: B73352 Users of the ClearTrial Plan for CROs are authorized to access the following module: ClearTrial Plan Enterprise Edition Oracle will provision 1 Production Environment, which is dedicated for production use for this Oracle. Additional environments may be purchased subject to additional fees. Metric Database Storage (Records) File Storage(GB) Bandwidth ClearTrial Plan Cloud Service for CROs The Service Level Targets do not apply to the Non Production Environment(s). The does not apply in the event of a declared disaster. The and Objectives do not apply to customizations or third party software. Your order for this Oracle is subject to the Oracle Cloud Hosting and Delivery Policies, which ClearTrial Service Descriptions March 16, 2017 Page 5

6 Retired Offerings ClearTrial Track Trial Part #: B68344 Users of the Oracle ClearTrial Track are authorized to access the following module: Oracle ClearTrial Track Oracle will provision 1 environment for this Oracle. The environment is dedicated for production use. Additional environments may be purchased subject to additional fees. Licensed Metric Database Storage (Records) File Storage(GB) Bandwidth ClearTrial Track Your order for this Oracle is subject to the Oracle Cloud Hosting and Delivery Policies, which ClearTrial Service Descriptions March 16, 2017 Page 6