MusicTel-Net/Net+ Installation and Operation Manual

Transcription

1 MusicTel-Net/Net+ Installation and Operation Manual

2 NOTICE This manual is the MusicTel-Net/Net+ Installation and Operation Manual v2.0. All rights reserved. No part of this document may be reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or otherwise) without the prior written permission of ALEEN TECHNOLOGIES. The trademark and service marks ALEEN TECHNOLOGIES, including the ALEEN TECHNOLOGIES mark and logo, are the exclusive property of ALEEN TECHNOLOGIES, and may not be used without permission. All other marks mentioned in this material are the property of their respective owners. Additional copies of this manual may be obtained from ALEEN TECHNOLOGIES Reproduction of this manual or parts thereof without written permission from ALEEN TECHNOLOGIES is strictly prohibited. ALEEN TECHNOLOGIES reserves the right to modify the hardware and software described in the manual without prior notice. However, changes made to the hardware or software described does not necessarily render this publication invalid. WARRANTY In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, ALEEN TECHNOLOGIES shall repair or replace the product at Aleen Technologies discretion. Transportation will be the responsibility of the dealer/distributor. Under no circumstances shall ALEEN TECHNOLOGIES be liable for consequential or special damages, loss of revenue or user/dealer expenses arising out of or in connection with the use or performance of the product, whether based on contract, tort, or any other legal agreement. The following shall void the above warranty: malfunctions resulting from fire, accident, neglect, abuse, or acts of God; use of improper electrical power; or repair of, tampering with or alteration of the product by anyone other than ALEEN TECHNOLOGIES authorized personnel.

3 Table of Contents Table of Contents 1: Introduction Manual Audience and Contents System Description General Description Physical Description Technical Data Programming Cable Specification Network Cable Specification Music-Net Hardware and Software Requirements Workflow : Installation Unpacking General Installation Information Installation Instructions : Music-Net Utility Program General MusicTel-Net Utility Program (Music-Net) File Menu Options Exit Communication Communication Selection Software Upgrade Set Factory default Changing a Password Help Help Topics About Music-Net Button Functions File Types MusicTel-Net/Net+ i

4 Table of Contents 3.3. Checking the MusicTel-Net Device Status Uploading MP3 Files to MusicTel-Net Device Uploading MP3 Files by Means of Drag and Drop Editing MP3 File Parameters Downloading MP3 Files From the MusicTel-Net to the PC MusicTel-Net/Net+ ii

5 Table of Contents List of Figures Figure 1-1: Front View Figure 1-2: Indicators Figure 1-3: Side View Connectors Figure 1-4: Programming Cable Figure 1-5: Network Cable Figure 1-6: MusicTel-Net Quick Installation Flow Figure 2-1: MusicTel-Net Remote Maintenance Figure 2-2: Communication Selection Screen Figure 2-3: Communication Selection Screen Figure 3-1: Music-Net Main Screen Figure 3-2: Music-Net+ Main Screen Figure 3-3: File Locations Screen Figure 3-4: Communication Selection Screen Figure 3-5: Network Parameters Sent Successfully Message Figure 3-6: Software Upgrade Screen Figure 3-7: Select Software File Browser Figure 3-8: Password Screen Figure 3-9: Data Transferred Successfully Figure 3-10: Warning Message Figure 3-11: Password Changing Screen Figure 3-12: Changed Password Confirmation Figure 3-13: About MusicTelNet Screen Figure 3-14: Add Audio File Screen Figure 3-15: Select Audio File Screen Figure 3-16: Audio File Screen Figure 3-17: Edit Audio File Screen Figure 3-18: Download File Screen Figure 3-19: Save Audio File Screen Figure 3-20: Data Received Message MusicTel-Net/Net+ iii

6 Introduction Chapter 1: Introduction 1.1. Manual Audience and Contents The MusicTel-Net/Net+ Installation and Operation Manual is intended for System Installers and end users, responsible for the installation, setup and programming of the MusicTel-Net and MusicTel-Net+ systems. This manual refers to MusicTel-Net only. When applicable, specific MusicTel-Net+ features are detailed. Please read this manual before the installation, programming and operation of the MusicTel-Net System Description General Description MusicTel-Net is a unique Music and Messaging on Hold solution that can be controlled via the LAN. It can be remotely programmed through IP connectivity and can hold one MP3 music/messaging file. The maximum size of an MP3 file is 4Mb. The MusicTel-Net offers up to 15 minutes of recording space. The MusicTel-Net+ is able to store up to 10 MP3 files. It provides up to 30 minutes of recording time. MusicTel-Net Utility Program is used for configuring and maintaining the MusicTel-Net device. The user-friendly Music-Net application is capable of uploading MP3 file to and downloading it from the MusicTel-Net device. The Music-Net+ Utility Program is used for configuring and maintaining the MusicTel- Net+ device. MusicTel-Net/Net+ Installation and Operation Manual 1-1

7 Introduction Music-Net provides user adjustments of the volume level, flash memory usage statistics and comments for downloaded MP3 file. It can perform full maintenance of the MusicTel-Net configuration information, using an IP connection. Main Features Remotely programmable over IP Capacity of 1 MP3 music/messaging files provides: 15 minutes of MP3 files (when using the recommended format) 2 Audio outputs (one for an 600Ω and one for an 8Ω connection) Programmable via Network or RS-232 connection Physical Description The MusicTel-Net (see Figure 1-1) has been designed to fit in the same housing as the rest of the Music family of products. Figure 1-1: Front View MusicTel-Net/Net+ Installation and Operation Manual 1-2

8 Introduction The MusicTel-Net indicators are displayed in Figure 1-2. Indicator Color Function Figure 1-2: Indicators Power Green Indicates that the power is on Playback Red Indicates that information is played back to a caller TxD/RxD Yellow Indicates that the MusicTel-Net is in data transfer/receive mode LAN Link Green Indicates that the MusicTel-Net is connected to and accessed via the LAN The MusicTel-Net connectors are displayed in Figure 1-3. Figure 1-3: Side View Connectors Connector 9V DC RS-232 Ethernet Output 8Ω Output 600Ω Function Connection of Power Supply Connection to PC s COM Port Network connection Connection to the PBX or Audio equipment (see note) Connection to the PBX (see note) MusicTel-Net/Net+ Installation and Operation Manual 1-3

9 Introduction The MusicTel-Net can only be connected to one PBX at a time, but at the same time, the 8Ω connector can be used for Audio Output. The Audio output connector is Mono only Technical Data Programming Cable Specification The MusicTel-Net comes with a special programming cable. This cable is described in Figure Network Cable Specification Figure 1-4: Programming Cable The MusicTel-Net comes with a network cable. This cable is described in Figure 1-5. Figure 1-5: Network Cable MusicTel-Net/Net+ Installation and Operation Manual 1-4

10 Introduction Music-Net Hardware and Software Requirements The PC on which the Music-Net application is installed should have the following hardware and software: Pentium III or higher 64 MB RAM Ethernet adapter 50 MB free hard disk space Sound card (Recommended) Windows operating system: Windows 98, Windows 2000 Pro, Windows XP Home/Pro edition. MusicTel-Net/Net+ Installation and Operation Manual 1-5

11 Introduction 1.3. Workflow Figure 1-6 displays a schematic overview of a basic installation of MusicTel-Net. Unpack Unit Install PC Software Connect RS-232 Cable Launch PC Software Select Communication Com Port Set Network Configuration Prepare MP3 File Add MP3 File Figure 1-6: MusicTel-Net Quick Installation Flow MusicTel-Net/Net+ Installation and Operation Manual 1-6

12 Installation Chapter 2: Installation 2.1. Unpacking The following table details the contents of the MusicTel-Net package. Should the package be damaged or items from the packing list be missing, contact your distributor directly. No. Item Quantity 1 MusicTel-Net 1 2 Installation CD with Music-Net utility program, Manual, MP3 examples 3 Power Supply: Input 110VAC, 60Hz or 220VAC, 50Hz Output 9VDC, 800mA 4 Network cable RJ-45 RJ RS-232 cable D-Type 9 pin RJ Screws and plugs 2 7 Drill template The following table details the contents of the Music-Net package. No. Item Quantity 1 Installation CD with Music-Net utility program, Manual, MP3 examples 1 MusicTel-Net/Net+ Installation and Operation Manual 2-1

13 * 8 # * 8 # Installation 2.2. General Installation Information Figure 2-1 displays an example of a setup for MusicTel-Net: LAN TCP/IP 600 Ω output 8 Ω output PBX Remote PC Audio equipment Figure 2-1: MusicTel-Net Remote Maintenance The MusicTel-Net environment is based on two components: The MusicTel-Net unit The Music-Net application. Music-Net is an administration application for setting the MusicTel-Net parameters. After installation you can remotely configure and update the unit. The MusicTel-Net unit is linked to the PBX and performs its Music on Hold function. You can update the unit using Music-Net utility program. Before the remote setup can work, MusicTel-Net should be initialized locally. You can perform the initial installation process by linking a PC and MusicTel- Net locally via the RS-232 connection (as described in Chapter 1). Music-Net application uses the TCP protocol and port is used for the datatransfer between the Music-Net utility program and MusicTel-Net unit. MusicTel-Net/Net+ Installation and Operation Manual 2-2

14 Installation 2.3. Installation Instructions During the initial installation process, MusicTel-Net should be defined in Network Settings and the Communication Selection window of the Music-Net program. You should enter the MusicTel-Net IP address, Subnet Mask and Gateway IP address in the Network Settings window (all provided by your local network administrator). When using a PC for connecting to MusicTel-Net, the specified IP address is sufficient for local or remote finding of MusicTel-Net. Install MusicTel-Net according to the following instructions: 1. Unpack MusicTel-Net device. 2. Set the unit IP address to enable installation of MusicTel-Net as described above. 3. Install the Music-Net utility program on the PC. To install the Music-Net utility program on the PC: 1. Insert the CD in the Drive (Auto-Play CD). 2. Run the Music-Net utility installation program (SETUP.EXE). 3. Connect MusicTel-Net via its RS-232 socket to the COM port of the PC. 4. Connect the Power Supply to MusicTel-Net. 5. Run the Music-Net program from Start/Programs/Music-Net. 6. When Communication Selection screen appears (Figure 2-2), select the Com Port radio button and select relevant Com port for the local connection (make sure that you have chosen the correct COM port). Figure 2-2: Communication Selection Screen 7. Fill in the IP address information (IP Address, Subnet Mask and Gateway IP Address) and click on the Set IP Address button. A confirmation message appears (Figure 2-3). MusicTel-Net/Net+ Installation and Operation Manual 2-3

15 Installation Figure 2-3: Communication Selection Screen To continue working offline click Cancel. 8. Click on OK. Music-Net main screen will open. If MusicTel-Net device is not connected, PC application will start in offline mode. Now the IP Address has been set. Either continue with the maintenance via the RS-232 connection (locally) or disconnect the RS-232 connection and configure MusicTel-Net from a remote location (within the local domain or in a remote domain) via the Ethernet connection. When deciding to configure MusicTel-Net from a remote location via the Ethernet connection, the network cable should connected to the Ethernet socket on MusicTel-Net. When using a PC from a remote domain, you would access MusicTel-Net via the Internet. This connection is less secure than with a Virtual Private Network (VPN) connection. MusicTel-Net/Net+ Installation and Operation Manual 2-4

16 Music-Net Utility Program Chapter 3: Music-Net Utility Program 3.1. General The initial installation of the Music-Net utility program is described in Chapter 2. The Music-Net utility program and Help file have been added to a menu under the Start/Programs menu. This chapter describes the MusicTel-Net Utility Program, Music-Net MusicTel-Net Utility Program (Music-Net) The Music-Net is a user-friendly program, which helps you to configure the MusicTel-Net. The menu and buttons of the Music-Net main screen (Figure 3-1) are detailed in the following paragraphs. The Music-Net+ (MusicTel-Net+ Utility Program) is used for configuring and maintaining the MusicTel-Net+ device. When performing MP3 file configuration or uploading, make sure that the LAN cable is connected, otherwise maintenance can be performed via the RS-232. When changing the volume level or comments of an Audio file, the change will become active only after you have sent the information to the device via the LAN or RS-232 connection. When an MP3 file configuration is sent to the unit, the MP3 file changes will be executed when the currently running MP3 files have finished playing. Is this the case the updated MP3 files will replace the old ones and start working. The MusicTel-Net will delete a file only after its replacement has been received completely. A corrupted MP3 file will be deleted after 5 playing attempts. MusicTel-Net/Net+ Installation and Operation Manual 3-1

17 Music-Net Utility Program Figure 3-1: Music-Net Main Screen Figure 3-2: Music-Net+ Main Screen MusicTel-Net/Net+ Installation and Operation Manual 3-2

18 Music-Net Utility Program The main menu bar contains the following items: Menu Item File Communication Help Functions in Menu Item Options, Exit Software Upgrade, Communication Selection, Set Factory default, Password Help Topics, About Music-Net File Menu The File menu contains the following functions: Function Description Options File location options Exit Exit the program Options To define the location of the files used by the MusicTel-Net: 1. Select File Options. The File Locations screen appears (Figure 3-3). Figure 3-3: File Locations Screen 2. Select the file for which you want to define the location. 3. Click on Set. 4. Define the locations. 5. Click on OK to close this screen. 6. Click on OK. 7. Repeat the steps for all file types in the File Locations screen. See Paragraph for a description of file types Exit To exit the MusicTel-Net Utility Program: Select File Exit. The MusicTel-Net Utility Program is closed. MusicTel-Net/Net+ Installation and Operation Manual 3-3

19 Music-Net Utility Program Communication The Communication menu contains the following functions: Function Software Upgrade Communication Selection Set Factory Default Password Description Upgrade the MusicTel-Net software Select the communication type between the PC and the MusicTel-Net and define the network configuration of the device Send to the device default configuration Change the MusicTel-Net password Communication Selection The Communication Selection window defines the communication method you will be using (via COM Ports or via the network) to send and retrieve MP3 files to and from a MusicTel-Net unit. To select the communication method: 1. Select Communication Communication Selection. The Communication Selection screen appears (Figure 3-4). Figure 3-4: Communication Selection Screen 2. Select the required communication method (either Network or COM Port, including the COM Port number). 3. Click OK. The initial network setting can be done only via the RS-232 connection and provided that communication method has been defined. MusicTel-Net/Net+ Installation and Operation Manual 3-4

20 Music-Net Utility Program To set the network parameters for the MusicTel-Net: 1. Select Com Port in the Communication Selection screen (Figure 3-4). 2. Enter the network parameters in the respective fields. 3. Click on Set IP Address. A message appears, informing you that network parameters have been sent successfully (Figure 3-5). This information is essential when you want to connect to the MusicTel-Net locally. This information, together with the Communication Selection, defines the communication flow. Figure 3-5: Network Parameters Sent Successfully Message Software Upgrade To upgrade the system software (not the configuration data), make sure you have an RS-232 connection to the MusicTel-Net: 1. Select Communication Software Upgrade. The Software Upgrade screen appears (Figure 3-6). Figure 3-6: Software Upgrade Screen 2. Click on Browse. Select Software File browser appears (Figure 3-7). MusicTel-Net/Net+ Installation and Operation Manual 3-5

21 Music-Net Utility Program Figure 3-7: Select Software File Browser 3. Browse for the upgrade file (*.bin). 4. When found, click Open (or double-click file). The Password screen appears (Figure 3-8). Figure 3-8: Password Screen 5. Enter the password (default value is 1234). 6. Click on OK. A message informing you that data has been transferred appears (Figure 3-9). Figure 3-9: Data Transferred Successfully 7. Click on OK to confirm Set Factory default To reset the MusicTel-Net to factory defaults: 1. Select Communication Set Factory Defaults. A warning message appears (Figure 3-10). MusicTel-Net/Net+ Installation and Operation Manual 3-6

22 Music-Net Utility Program Figure 3-10: Warning Message 2. Click on Yes to confirm. The MusicTel-Net will be reset Changing a Password To change a password: 1. Select Communication Password. The Password changing screen appears (Figure 3-11). Figure 3-11: Password Changing Screen 2. Enter the current password in Current Password field (default value = 1234). 3. Enter the new password in New Password field. 4. Repeat the new password in Confirm New Password field. 5. Click on OK. A confirmation message appears (Figure 3-12) Help Figure 3-12: Changed Password Confirmation 6. Click on OK. The new password is valid. The Help menu contains the following functions: Function Help Topics About Music-Net Description The Help function in the Music-Net Version information about the Music-Net utility program MusicTel-Net/Net+ Installation and Operation Manual 3-7

23 Music-Net Utility Program Help Topics To view Help topics: 1. Select Help Help Topics. The Help file opens displaying the Help topics. 2. Browse the Help module to search for the required topics About Music-Net To view the version information, select Help About Music-Net. The About MusicTel-Net screen appears, displaying the MusicTel-Net Utility Program version number (Figure 3-13). Figure 3-13: About MusicTelNet Screen Button Functions Button Function Add Upload MP3 file to the MusicTel-Net device Edit Edit MP3 file parameters on the MusicTel-Net device Download Download MP3 file from the MusicTel-Net device to the PC Delete Delete MP3 file from the MusicTel-Net+ device (relevant for MusicTel-Net+ only) Refresh Show current Music-Net status Exit Close application Help Show help topics File Types When working with the Music-Net utility program, you will encounter the following file extensions: *.MP3 This is a media file, used in the MusicTel-Net/Net+. The *.MP3 file can be found in the same directory as Music-Net, unless you have changed the location while saving or via the File/Options menu. *.BIN This is the extension of the firmware upgrade file. This file can only be uploaded into the MusicTel-Net when directly connected via the RS-232. When connected via the network, the function is grayed out. MusicTel-Net/Net+ Installation and Operation Manual 3-8

24 Music-Net Utility Program 3.3. Checking the MusicTel-Net Device Status To view the current configuration of the MusicTel-Net, click on Refresh button. Music-Net creates refresh data from the MusicTel-Net device automatically at every startup. Verify that a relevant connection between the Music-Net and device is defined Uploading MP3 Files to MusicTel-Net Device Uploaded MP3 file should correspond to the following parameters: Mode Mono Bandwidth 22KHz. Bit rate 48kb Maximum size 4Mb Other formats could cause problems. To upload an MP3 file to the system: 1. Click on the Add button. The Add Audio File Screen appears (Figure 3-14). Figure 3-14: Add Audio File Screen 2. Click on Browse. Select Audio File browser appears (Figure 3-15). Figure 3-15: Select Audio File Screen MusicTel-Net/Net+ Installation and Operation Manual 3-9

25 Music-Net Utility Program 3. Select the location and file. 4. Click Open (or double-click the file). The information appears in the Audio File screen (Figure 3-16). Figure 3-16: Audio File Screen 5. Set the required volume level in Audio file volume level field. 6. Enter free-text comments in Comments field. 7. Click on OK to confirm settings. After the data is refreshed, only the text in Comments field will be displayed on the screen Uploading MP3 Files by Means of Drag and Drop To upload MP3 by means of drag and drop: 1. Open a Windows explorer application. 2. Find an MP3 file for uploading to the Music device. 3. Using the mouse, drag a file to the Music-Net application screen and release the button. The Add Audio File Screen appears (Figure 3-14). 4. Set the volume and comments as described in Paragraph Click on OK. The file has been uploaded to the device. MusicTel-Net/Net+ Installation and Operation Manual 3-10

26 Music-Net Utility Program 3.5. Editing MP3 File Parameters To edit an uploaded MP3 file: 1. Click on the Edit button. The Edit Audio File screen appears (Figure 3-17). 2. Click on Browse. A file browser opens. Figure 3-17: Edit Audio File Screen 3. Modify the volume level and/or the comments text. 4. Click on OK. The new parameters are set Downloading MP3 Files From the MusicTel- Net to the PC To download MP3 files from MusicTel-Net to the PC: 1. Click on the Download button. The Download File screen appears (Figure 3-18). Figure 3-18: Download File Screen 2. Click on Browse. Save Audio File browser opens (Figure 3-19). MusicTel-Net/Net+ Installation and Operation Manual 3-11

27 Music-Net Utility Program Figure 3-19: Save Audio File Screen 3. Specify the location to which the file must be downloaded. If required, you can change the file name. 4. Click on Open (or double-click the file). 5. Click OK in the Download File screen. The file is downloaded and a message informing you that the data has been received appears (Figure 3-20). Figure 3-20: Data Received Message MusicTel-Net/Net+ Installation and Operation Manual 3-12

28 Technical Specification Appendix A: Technical Specification Memory Capacity Local Utility Programs Ethernet Connection Serial Communication Port Supported File Format Maximum Number of Recorded Files Programmable Watch Dog Flash Memory Display Audio output to audio equipment MusicTel-Net: 15 minutes MusicTel-Net+: 30 minutes MusicTel-Net: Music-Net MusicTel-Net+: Music-Net+ RJ-45 socket (10/100Mbps) RJ-11 socket (RS-232 up to bps) MP3, Bandwidth 22KHz / 44 KHz, Bit rate 48 Kbts, Mono MusicTel-Net: 1 MusicTel-Net+: 10 RS-232 or network (using TCP/IP capabilities) Yes For minutes of recording time 4 LEDs Up to 2.0V p-p@ on impedance 8Ω (3.5mm mono/stereo audio socket) Audio output to PBX Up to 1.5V p-p@ on impedance 600Ω (RJ-11 socket, pin 2 and 3) Power Supply Input: 220VAC, 50Hz, 110VAC, 60Hz Output: 9VDC, 800mA Dimensions (HxWxD) 200x220x30mm 7.9x8.7x1.2 inch MusicTel-Net/Net+ Installation and Operation Manual A-1

29 Aleen Technologies