Trouble Shooting Portable Documents Format (PDF) Q/A Solutions: AT ANY TIME THE USER CAN SAVE THE FILE TO THEIR COMPUTER AND FILL OUT THE FORM

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1 Trouble Shooting Portable Documents Format (PDF) Q/A Solutions: 1. How do I save PDF forms to my computer? 2. Please wait screen 3. Browsers and 3rd party extensions fixes AT ANY TIME THE USER CAN SAVE THE FILE TO THEIR COMPUTER AND FILL OUT THE FORM

2 1. How do I save PDF forms to my computer? 1. Right click your mouse on the PDF form s link; Select Save Target as ; Locate where you wish to save the file on your hard drive; and Click Save. 2. Opened, whether saving a filled-in or unfilled form, the procedure is the same. From the Adobe Reader top menu, Select File ; Select Save As ; Locate where you wish to save the file on your hard drive; and Click Save. When I download a PDF form, I get a message claiming that the PDF file is damaged (or corrupted). Is your file damaged? All of our PDF files are verified prior to posting on the web site. Most likely your download was not successful. Exit your browser and try to download the file again. If the problem persists, contact: Fred.Munson@umanitoba.ca

3 Browser Save File Formats FireFox Explorer Chrome

4 2. Please wait... Screen A recent trend in browser development is to disable third party extensions. i.e. Adobe Acrobat. If you open a document and see this text... Please wait... If this message is not eventually replaced by the proper contents of the document your PDF viewer may not be able to display this type of document You will have to enable your browser to view the PDF document

5 3. Browsers and 3rd party extensions fixes Configure browser to use the Adobe PDF plug-in to open online PDF files Many recent browser versions include their own, native PDF plug-ins that automatically replace the Acrobat and Reader plug-in from Adobe. Installing Firefox 19 or later, for instance, can result in your Adobe plug-in being disabled and replaced. Browser plug-ins typically do not support all PDF capabilities or offer comparable features. If you experience the following problems, you may need to revert to the Adobe plug-in: Parts of a PDF don t display Poor performance or image quality Large files sizes when printing to PDF 3D models don't render Embedded SWF files don't play Solution: Revert to Adobe PDF plug-in Manually change your browser preferences so that it uses the Acrobat or Reader PDF viewer. Firefox on Windows 1. Choose Firefox > Options > Applications. 2. In the Content Type area, scroll to Portable Document Format (PDF). 3. Click the Action column next to Portable Document Format (PDF), and then select an application to open the PDF. For example, to use the Acrobat plug-in within the browser, choose Use Adobe Acrobat (in Firefox).

6 Firefox on Mac OS 1. Select Firefox. 2. Choose Preferences > Applications. 3. Select Portable Document Format (PDF) from the Content Type Column. 4. Click the Action column next to Portable Document Format (PDF), and then select Use Adobe Acrobat NPAPI Plug-in.

7 Chrome on Mac or Windows Chrome and Acrobat are no longer compatible. For more information, see Change in support for Acrobat and Reader plug-ins in modern web browsers. Solution: Download the PDF file to your computer and work on it from there.

8 Safari on Mac OS 1. In the Finder, select a PDF, and choose File > Get Info. 2. Click the arrow next to Open With to expose the product menu. 3. Choose either Adobe Acrobat or Adobe Acrobat Reader from the application menu. 4. Click the Change All button. 5. When asked if you want to change all similar documents, click Continue.

9 Safari on Mac or Windows - browser preferences 1. Launch Safari and choose Safari > Preferences. 2. In the Preferences window, click Security, and then click Website Settings next to Internet plug-ins.

10 3. Select Adobe Reader in the list of plug-ins. Under When Visiting Other Websites, in the drop-down list choose Allow Always and click Done. The browser is now set to use the Adobe Reader plug-in to display PDFs. Source: