Getting Started. After launching the Mobile Banking App, select the + icon in the bottom bar to view more options.

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2 Getting Started Action After launching the Mobile Banking App, select the + icon in the bottom bar to view more options. Select Deposit, and then read through and click Continue on the next few screens. 11/1/18 2

3 Action The Check Deposit screen appears. On this screen you have four options: Front: Allows you to capture an image of the front of your check. Back: Allows you to capture an image of the back of your check Amount: Allows you to enter the amount of the check you are depositing Account: Allows you to choose the account to receive the deposit. Start by selecting Front. The device camera launches within the Mobile Banking app. Corner icons are displayed so that you can ensure to align the check within the available boundaries. A camera icon appears allowing you to capture the image. An X also appears which allows you to cancel the image capture. Note: For best results the check should be placed on a dark background. All four corners of the check must also fit within the boundary indicated by the app. Select the white circle button to take a picture of the check. After capturing the image, the camera icon changes to a green checkmark button. Select the green button to save the check image, or select the X button to attempt another capture. 11/1/18 3

4 Action After selecting OK, the check deposit screen appears, this time showing a smaller version of the image captured from the front of the check. Select Back to capture the endorsed side of the check. Repeat the same steps you followed for the front side of the check. Note: The check itself should be endorsed before the image is captured. Checks should be endorsed as: For edeposit only, Country Club Bank Signature of Named Payee Date Select the white circle button to take a picture of the check. After capturing the image, the camera icon changes to a green checkmark button. Select the green button to save the check image, or select the X button to attempt another capture. 11/1/18 4

5 Action After selecting OK, the check deposit screen appears, this time showing a smaller version of the image captured from both the front and back of the check. Select the Deposit To line to enter the account in which you wish to place the deposit. Select Amount to enter the dollar amount of the check deposit. A number pad launches within the app. Enter the dollar amount of the deposit exactly as it appears on the check including dollars and cents and click Done. Finally, select the Receipt To field and enter your address. Once you have the Deposit To, Amount and information entered, select the Approve button, and the spinning pinwheel icon appears, indicating that the deposit information is being uploaded. At this point, the system is checking over the supplied check image, and payment information for issues such as blurry text, cut-off images, and missing information. You will be prompted to resupply any pieces of information that are not included or accepted before you Approve the deposit. Select Approve if everything looks accurate. You ll receive confirmation s when the deposit is submitted and when it s approved. 11/1/18 5

6 Troubleshooting Remote Deposit Capture Errors Users of FIS Remote Deposit Capture can potentially encounter the following errors and issues when accessing the service. Use the following table for troubleshooting user errors. Pre-requisites for using Check Deposit User has an iphone running ios 9 or higher. User has a device running Android OS 4.2 or higher and a camera that supports autofocus. The user has enrolled via the Enrollment Site and successfully activated or has enrolled via Phone Enrollment. Issue/Problem Cause Resolution Options/Comments Go to section 2. Error Codes and Proposed Resolution Process resolution section and apply resolution process defined for the corresponding error code and/or message. 1 While attempting to use the service, you see an error message 2 You do not see the Deposit tab You are not authenticated into the application. You should sign into the application. You are not on a supported device or operating system. CCB has not allowed you to Deposit Checks with a mobile device. You should upgrade your iphone ios to 3.1 or higher. You should upgrade your Android OS to 2.1 or higher. 3 You do not see Check Deposit help content on your device 4 You do not see all of your accounts. 5 You cannot successfully submit a check image. The help content may be in the More tab. Only deposit-enabled accounts are displayed in the Check Deposit interface. The quality is not sufficient. You may receive specific error information about the image quality. The camera must support autofocus. Go to More in the tab bar. Select Help Select Check Deposit No action required Retake image. To ensure adequate image quality: Place check on a well lighted, flat surface. Select a surface with indirect, natural sunlight for best results. 11/1/18 6

7 6 Check deposit image evaluation failed. 7 Check deposit evaluation failed 8 Deposit is interrupted Check deposit image evaluation failed. The host system failed evaluation of an uploaded check image. Check deposit evaluation failed. The host system failed evaluation of a check deposit translation. The check deposit session is interrupted before the deposit is complete. Use the Check Deposit Front and Back buttons to initiate the Check Deposit camera function. Center image of check within the guides in the preview. You should retry. If the processor provides additional error information, you should attempt to correct these issues before a retry attempt. You should retry. If the processor provides additional error information, you should attempt to correct these issues before a retry attempt. You should initiate a new session by clicking the Start New Deposit and try again. If you have other questions, please visit the Mobile edeposit FAQ on our website. 11/1/18 7

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