FLP Merchant Website. User Guide. Version 0.14

Transcription

1 FLP Merchant Website User Guide Version 0.14

2 Revision History Responsible Revision Date Version Vitalii Vysotskyi Created the initial version of the user guide Vitalii Vysotskyi Small updates Elena Marshak, Maksim Kazlouski Reviewed Vitalii Vysotskyi Inputs and feedbacks addressed Liudmyla Agaieva Liudmyla Agaieva Small updates that address user roles in chats Added the Downtime section (describes the system shutdown) Liudmyla Agaieva Added descriptions of the release 2.1 features. Liudmyla Agaieva Added descriptions of the release 2.2 features. Liudmyla Agaieva Added descriptions of the release 2.3 features. Liudmyla Agaieva Added descriptions of the release 2.4 features Liudmyla Agaieva Liudmyla Agaieva Updated to include changes made in scope of releases Updated to include changes made in scope of releases

3 Contents Introduction 5 About This Guide 5 Accounts 5 Creating a new merchant account 5 Step 1: Activated consumer account 6 Step 2: First login 7 Step 3: Merchant information 8 Step 4: Store locations 10 Step 5: Security questions 11 Step 6: Passphrase and transaction password 12 Backing up and verifying the passphrase 13 Creating and confirming a transaction password 15 Logging in 16 Logging out 17 Managing the profile 18 Editing merchant information 20 Setting / changing the profile image 22 Adding multiple locations 23 Adding posts to your news feed 24 Switching the website language 26 Managing security 28 Changing the account password 29 Changing the transaction password 30 Viewing the passphrase 31 Resetting passwords 33 Resetting the account password 33 Dashboard 36 FLP balance 38 Depositing 38 Example: MyEtherWallet 40 Copying your FLP address 41 System wallet addresses 42 FLP exchange rate 43 FLP rate changes 44 Products 46 2

4 Statuses 46 Card view 47 Preparation 48 Published 49 User Favorites 50 Detailed view 51 Searching products and services 53 Sorting products and services 54 Adding products and services 55 Products vs services 58 Unlimited quantity 58 FLP % Value 58 Multiple images 58 Image previews 59 Tags products and services 62 Immediate publication 62 Editing products and services 63 Deleting products and services 64 Publishing products and services 65 Unpublishing products and services 66 Orders 68 Filtering by statuses 69 Searching orders 69 Viewing details of FLP requests 70 Viewing the product list in the FLP request list 72 Viewing attached receipts 72 Managing FLP requests 74 Confirming FLP requests 74 Reconfirming FLP requests 75 Contacting the admin 76 Declining FLP requests 77 Disputing FLP requests 78 Contacting consumers 79 Transactions 81 Deposits 81 Orders 82 Transfers 82 3

5 Messages 84 Products 85 Disputes 86 Chats 87 Contacting the admin 87 Contacting your introducer 89 Deleting chats 90 News 91 QR 94 Scanning a QR code 94 Verifying a FLP request 95 Viewing the consumer s order 95 Adding receipts 96 Viewing receipts 98 Removing receipts 98 Confirming a FLP request 99 Miscellaneous 101 FLP Bonus 101 Default FLP bonus 101 Specific FLP bonus 101 Blockings 101 Blocked account 101 Blocked selling 102 Downtime 103 4

6 Introduction The FLP platform allows you, as a merchant, to showcase products and services for consumers, manage FLP requests, and manage your funds and FLP distribution. In particular, you can: Add and manage products and services you want to showcase Deposit funds to have a sufficient amount of FLPs for distribution View and manage FLP requests Chat with your customers about your products and services or disputed FLP requests and the admin Before you start with the system, you should be registered in the system. After you have been registered and signed in, you can start adding and publishing products and services and manage FLP requests and funds. About This Guide This guide best describes the desktop version of the Merchant Website. However, the parts of the system (namely the login and QR-related functionality) are available in desktop and mobile formats, allowing you to comfortably create FLP requests on behalf of a consumer whatever device you use. Accounts To add items to the product catalog and manage FLP requests and funds, you need to have a valid merchant account. If you do not have an account yet, you need to create one. Creating a new merchant account To create a merchant account, you should first register in the system by creating and activating an account on the Community website (a consumer account), then log in and finalize the merchant registration by providing merchant- and blockchain-specific information. Setting up a new merchant account on the FLP platform consists of these steps: 1. Registering and activating a consumer account. 2. Making your first login. 5

7 3. Providing your merchant information, including your store web address and FLP bonus percentage. 4. Specifying one or more locations of your store. 5. Providing a transaction password. To start creating a merchant account: Open the Merchant website of the FLP platform. You will be redirected to the login page. Alternatively, you can open the login page on the merchant website directly. Step 1: Activated consumer account To register as a merchant in the system, you should first register and activate a consumer account on the Community website. On the login page of the merchant website, you can find a link to the signup page on the Community website: Figure 1: The link to the community website 1. Click the link to open the consumer s signup page. 2. Register a consumer account. Important! When registering a consumer account, make sure to have it activated ; otherwise, you will not be able to go on with the registration on the Merchant website. 6

8 Important! If you have created a consumer account in one of FLP systems, you already have a blockchain account set up within the FLP blockchain. You can reuse this blockchain account when creating your consumer account. However, you will not be able to create a merchant account from a consumer account already used for this in another FLP system. An error message will be shown. This limitation arise from the the nature of the FLP blockchain accounts: a consumer blockchain account can match only one merchant blockchain account. When you created a user account for a merchant within one of the FLP systems, you at the same time create a new merchant blockchain account and link it to the corresponding consumer blockchain account. But if the merchant blockchain account already exists, it s not possible to create another one. Note The consumer signup steps are not covered in this guide. Please refer to Community Website User Guide for this information. Once you have registered and activated a consumer account, please return to the login page of the Merchant website to continue with the merchant account registration. Step 2: First login Once you have an activated consumer account, use its credentials to log in to the Merchant website. On the first login, you will continue with the registration of your merchant account. The registration will be required until you have successfully signed up on the Merchant website. After that, you will log in to the merchant website as usual. To continue with the registration on the Merchant website: 1. On the login page, select the website language if necessary. 2. Enter the address and password from your consumer account. 3. Click Log In. 7

9 Figure 2: Making the first login on the merchant website On the first login, you will be redirected to the merchant signup Step 1 page ( Merchant Info ). Step 3: Merchant information On the Merchant Info page, you are supposed to provide some merchant specific information. As you have used your consumer account s credentials to log in, some fields on the Merchant Info page get prefilled with the matching info from your consumer account, for example, the username, your date of birth or your introducer s information. On the next signup page: 1. Change your name prefilled in the Merchant Name field if necessary. Consumers see your name in product details, in merchant, order lists, etc. 2. Change your username prefilled in the Username field if necessary. Consumers identify you by your username in chats, and can see your username when viewing your profile. 3. [optional] Enter the name of your company in the Company Name field. 4. [optional] Enter the address of your store s website in the Store Web Address field. 5. Change your date of birth prefilled in the corresponding field (MM/DD/YYYY) if necessary. 6. Enter the percentage of your default FLP bonus a value between 1 and 90 in the FLP Bonus %. 7. Click Save and Continue. 8

10 Figure 3: Providing merchant information Note The length of the merchant name, username, and company name should not exceed 60 characters. Important! When you change your name, username, or date of birth, they are also updated correspondingly in your consumer profile (on the Consumer Website). Note Although you cannot choose an image for your profile during the registration, you will be able to when editing your profile. The introducer s address field will be prefilled automatically from your consumer account. If the introducer is registered in another White Label system, you will see Unknown here instead. On the next page you will need to specify one or more locations of your store(s). 9

11 Step 4: Store locations On the Store Locations page, you should specify all the locations of your store(s). To add a location: 1. If necessary, click Add Location to add an empty location field. (Otherwise, use the currently selected field.) 2. Now specify the location in one of the following ways: a. Locate and click the point on the map where your store location is. i. The pin will appear on the map. The current location field will be filled the corresponding address. ii. If needed, move the pin around to pinpoint the exact location. b. Start typing in the location field and select one of the suggested location options. 3. Repeat Steps 1-2 for as many locations as you need. 4. Once finished, click Save and Continue. Figure 4: Specifying store locations Note You must specify at least one location ( Head store location ). Adding more locations is optional and can be also done when editing the profile. To remove a location from the list: 10

12 Click the delete ( X ) button next to the corresponding location field. Figure 5: Deleting a location Note You can remove all the locations but the first one. You cannot remove Head store location. On the next page you will see your security questions. Step 5: Security questions On the Security Questions page, you can see security questions retrieved from your consumer account. One or more of these security questions will be used if you forget the password to the account and want to reclaim access to it. 11

13 Figure 6: Viewing security questions You cannot change the questions or answers and the fields are read-only. Besides, the answers are hidden for security reasons. Next, you will be asked to back up your passphrase and create a transaction password. Step 6: Passphrase and transaction password In the next few steps, you will handle your blockchain account, which involves: 1. Backing up the passphrase for your wallet 2. Creating a transaction password The passphrase is retrieved from your consumer account. A transaction password must be created anew and should be different from that used in your consumer account. 12

14 If the system finds no wallet associated with your consumer account, you will see an error. In this case, you will need to revisit the steps of creating a consumer account and make sure the blockchain account exists for this account. As you proceed with the registration, you will be presented with the Back up Passphrase page. Backing up and verifying the passphrase On the Back up Passphrase page you will be asked to first make note of, and verify, your passphrase generated automatically for you by the system: 1. Select the language if needed. 2. Write down, memorize, or make note in any other way of, a passphrase presented to you on the Back up Passphrase page and click I ve written it down. 13

15 Figure 7: Backing up the passphrase 3. Click the words of the passphrase in the correct order to enter them on the Verify the Passphrase page and click Confirm. Figure 8: Verifying the passphrase 4. Click the words of the passphrase in the correct order to enter them on the Repeat the Verification page and click Confirm. 14

16 Figure 9: Repeating the verification Creating and confirming a transaction password Once you have backed up and verified your passphrase, create and confirm your transaction password : 1. In the form that appears next, enter a password of your choice. 2. Retype the password in the field below. 3. Click Confirm. 15

17 Figure 10: Creating a transaction password Note The password must at least be 8 characters long (but no longer than 72 characters) and contain one uppercase character (A Z), one lowercase character (a z) and one number (0 9). Logging in To log in on the merchant website, you can only use the credentials from the associated consumer account. To log into an existing merchant account: 1. Open the login page on the merchant website. 2. Enter your address and password for the associated consumer account. 3. Click Log In. 16

18 Figure 11: Logging in Note You can view the password you have just entered by clicking the View Password button. If you have forgotten your password, reset it. Important! You have 5 attempts to log in. If you fail to provide the correct credentials five times in a row, you will be locked out of your account for 15 min. You can be logged in only on one device or browser at the same time. Logging out To log out of the account: 1. Click the downwards arrow on the profile button (usually in the top right corner of the page) to open a drop-down menu. 2. Select Log Out in the menu. 17

19 Figure 12: Logging out Important! The system will automatically log you out in case of inactivity after 30 min. Managing the profile You can edit your profile and change some of your merchant information such as your name or location as well as set your profile image: 1. Log into your merchant account. 2. Click the profile button. 18

20 Figure 13: Opening the profile page The profile page will open. Figure 14: The profile page opened Here you can: Edit your profile information, which also includes setting your profile image and adding some description View your location marked on the map Start a chat with your introducer (if any) Add a post to your news feed 19

21 Editing merchant information When editing your profile information, you can change your: merchant name username (nickname) company store website address date of birth Besides, here you can change the FLP bonus % value. You can also set or change your profile image and add or change the description of your profile. You cannot change your address, your wallet address, or the address of your introducer if any. 1. While on the profile page, click the more (... ) button. 2. In the popup menu, click Edit Merchant Info. Figure 15: Editing the profile The profile will open in edit mode. 3. Here, change: 20

22 a. The merchant name b. The username c. The company d. The store website address e. The date of birth 4. Set or change the image. 5. Add or change the description. 6. Change the FLP bonus % value. 7. Click Save. Note The length of the merchant name, username, and company name should not exceed 60 characters. Note Consumers see your name in product details, in merchant, order lists, etc. Consumers identify you by your username in chats, and can see your username when viewing your profile. Important! When you change your name, username, date of birth, or profile image, they are also updated correspondingly in your consumer profile (on the Consumer Website). Figure 16: The profile opened for editing 21

23 Setting / changing the profile image To set or change your profile image: 1. Open your profile page and click the more (... ) button, then click Edit Merchant Info. 2. Click the Change photo link above the profile image. Figure 17: Setting the profile image 3. Browse for and select an image file, and click Open. 4. Click Save Changes. Note The size of the file must be 10 MB or less. Figure 18: Saving the new profile image 22

24 The image will appear on your profile. To delete the image: 1. Open your profile page and click the more (... ) button, then click Edit Merchant Info.. 2. Click the more (... ) button above the image, then, click Delete. 3. Click Save Changes. Adding multiple locations You can add more than one location to your profile. While viewing your profile: 1. Open your profile page and click the more (... ) button, then click Edit Locations. 2. Click Add Location. Figure 19: Adding another location 3. In the field that appears, start typing your location and then select the suggested one. 4. Repeat Steps 1-2 for as many location as you need. 5. Click Save Changes. To remove a location: 1. Hover over the location, while editing your profile. 2. Click the remove ( X ) button that appears to the right of the location box. 3. Save the changes. Figure 20: Removing a location 23

25 Note At least one location ( Head Store Location ) is required. You cannot remove a location if it is single in the profile. Adding posts to your news feed While on your profile page, you can post to your news feed. 1. Open your profile page. 2. Click Add Post. Figure 21: Adding posts 3. In the form that opens: a. Enter a title (up to 40 characters) b. Add an image if needed. c. Write some description. 4. Click Add Post. 24

26 Figure 22: Writing a post The post will appear on your news feed on the profile page where you can edit or delete the post if necessary, by using the corresponding buttons in the top right corner of the post in the news feed. 25

27 Figure 23: Managing a post The merchant s news appear on the merchant s page on the community website when a consumer choose to view the information about a specific merchant. Figure 24: The merchant s news feed on the community website (Please refer to the Community Website user guide for more information about the merchant profile on the community website.) Switching the website language You can change the language of the merchant website. At the moment you can switch between English and Chinese. To change the website language: 26

28 1. Click the downwards arrow on the profile button to open a drop-down menu. 2. Click Language in the menu. Figure 25: Switching languages 3. In the expanded menu, select the language you want to switch to. Figure 26: Selecting a language for the merchant website The page will refresh and the website language will change accordingly. 27

29 Figure 27: The Merchant website in Chinese Managing security You can change your account and transaction passwords as well as view your passphrase on the Security page. 1. Click the downwards arrow on the profile button to open a drop-down menu. 2. Select Security in the menu. Figure 28: Opening the Security page 28

30 The Security page will open. Changing the account password On the Security page. 1. Click Account. 2. Enter your current account password in the Old Password field. 3. Enter a new password in the New Password field. 4. Retype the new password in the Confirm Password field. 5. Click Change Password. Note The password must be at least 8 characters long (but not longer than 72 characters) and contain at least one uppercase character, one lowercase character, and one number. You can view the password you have just entered by clicking the view password button. Figure 29: Entering a new password for the account The password will be changed and you will see a notification about it. 29

31 Changing the transaction password On the Security page. 1. Click Transactions. 2. Select the option to change the transaction password: a. Click Current Password to change the transaction password using the current one (this option is selected by default) b. Click Passphrase to change the transaction password using your passphrase. 3. On the form that opens: a. If you have selected to use the current password, enter your current transaction password in the Current Transaction Password field. b. If you have selected to use the passphrase, enter your passphrase in the My Passphrase field. 4. Enter a new password in the New Password field. 5. Retype the new password in the Confirm Password field. 6. Click Change Password. Note The password must be at least 8 characters long (but not longer than 72 characters) and contain at least one uppercase character, one lowercase character, and one number. You can view the password you have just entered by clicking the view password button. 30

32 Figure 30: Changing the transaction password using the current password Figure 31: Changing the transaction password using the passphrase The password will be changed and you will see a notification about it. Viewing the passphrase On the Security page: 1. Click Blockchain. 2. Enter the transaction password in the corresponding field. 3. Click View. 31

33 Figure 32: Entering the transaction password to view the passphrase If you have entered a correct password, you will have 60 seconds (counted down) to view your passphrase. Figure 33: Viewing the passphrase 32

34 Resetting passwords You can reset your account password and your transaction password in case you have forgotten either. Resetting the account password If you cannot log into your merchant account because you have forgotten your account password, you can try and reset the password. Figure 34: Invalid credentials 1. On the login page, click Forgot password?. Figure 35: Resetting the account password 2. On the Restore Password page, enter the address of your account. 3. Click Submit. 33

35 Figure 36: Entering the address You will be sent an with a link to reset your password. You will be informed about that with a notification message on the Restore Password page. Figure 37: Notification about an sent Note If you have not received the , click the link in the notification message to have the with the reset link resent to you. Once the link has been sent: 1. Go to your inbox and open the received. 2. Click the link in it. Important! You have 24 hours to click the link before it expires. You can use the link only once. After you follow it and change the password, the link becomes invalid. You will be redirected to the Restore Password page and asked to answer a security question: 1. Read the security question. This can will be any of your three security questions picked by the system at random. 2. Enter the answer to this question. 3. Click Submit. 34

36 Figure 38: Answering a security question Next, you will be asked to provide a new password and confirm it: 1. Enter a new password in the Password field. 2. Retype the new password in the Confirm password field. 3. Click Submit. Note The password must be at least 8 characters long (but not longer than 72 characters) and contain at least one uppercase character, one lowercase character, and one number. You can view the password you have just entered by clicking the view password button. 35

37 Figure 39: Providing a new password You will see the notification that your password is reset. Use the reset password to log into your account. You will not be able to reset the password if you do not remember the address associated with your account, or answers to the security questions: If you have entered an incorrect address, you ll see an error message about the address not found in the top right corner of the page. If you give a wrong answer, a different question will be displayed and you will only have two more attempts to give a correct answer. If you have failed after these three attempts, your account will be blocked. Dashboard Once you have successfully logged in, you will see the dashboard page. 36

38 Figure 40: Dashboard On this page, you can: View your FLP balance Deposit (cash in) Copy your FLP address The current FLP / ETH exchange rate and its calculation formula The addresses of wallets used by the system The FLP rate change chart Using the top menu, you can quickly switch to other sections of the Merchant website: Products Orders Transaction History Messages News QR Contact Admin (Each section will be covered further below in its own dedicated chapter.) 37

39 FLP balance On the Dashboard page in the group box at the top you can see your current balance in FLP. Figure 41: FLP balance From here, you can: Deposit (cash in) View and copy your FLP address Depositing You can cash your funds in from your external ETH wallet. For this, you need to know the destination ETH wallet address as well as the internal FLP address associated with your merchant account. You can find out and copy both addresses when clicking the Deposit button. Note When depositing from an external ETH wallet, make sure you have correctly specified the destination ETH address and your FLP address. Normally, the FLP address must be specified in the transaction s details. To deposit funds from an external ETH wallet to your merchant account: 1. Click Deposit. Figure 42: Depositing 2. In the window that appears, make note of, or copy: a. ETH Reserve Account b. My FLP Address 38

40 Figure 43: Copying the addresses for depositing 3. Now in your external ETH wallet, follow the steps for sending funds to another ETH wallet and while doing so: a. Specify the ETH Reserve Account as your destination ETH wallet address. b. Specify the My FLP Address in the transaction details (see the example below) 4. Complete your transaction in the external ETH wallet. 5. Close the Deposit popup by clicking the close ( X ) button. Note For information about sending funds from external ETH wallets, please refer to their corresponding documentation. For information about specifying the addresses properly, please see the example below for an external ETH wallet. Important If you have trouble sending your funds to your merchant account, please contact the support team. 39

41 Although this is essentially the same address, the address you can see and copy from the Deposit popup looks different from the address you can see and copy from the My FLP Address popup. The address in the Deposit is formatted so that it should be usable in the transactions like deposits. Example: MyEtherWallet When sending ETH via MyEtherWallet, make sure to enter the ETH Reserve Account and My FLP Address values in the corresponding fields ( To Address and Data respectively): 1. Enter the ETH Reserve Account value in the To Address field (1). 2. Click Advanced: Add Data to expand the form and open the Data field. 3. Enter the My FLP Address value in the Data field (2). 4. Fill out other fields and click Generate Transaction. Figure 44: Depositing via MyEtherWallet 40

42 Copying your FLP address To receive funds to your FLP account, you need to provide its address to the sender. To get the address of your FLP account: 1. On the Dashboard, click My FLP Address. Figure 45: Dashboard My FLP Address 2. Copy the account s address by: a. Clicking Copy (to get the address as a string), or b. Scanning the QR code. 41

43 Figure 46: A wallet address for internal transfers The FLP address is actually your blockchain ID associated with your account during your signup. Although this is essentially the same address, the address you can see and copy from here looks different from the address you can see and copy in the Deposit popup. The address in the Deposit is formatted so that it should be usable in the transactions like deposits. System wallet addresses On the Dashboard page, you can also see addresses of the wallets used by the system: The ETH Reserve Account The address of the wallet used for shrinking 42

44 Figure 47: System wallet addresses The Reserve Account is a wallet where ETH tokens cashed in by merchants are accumulated. The shrinker wallet is a wallet used for shrinking, a process where FLP tokens destroyed according to the rates are sent to this wallet on each cash-in or FLP distribution (including merchant-to-consumer transfers). The wallet is created so that it should ensure that no one can possibly use this wallet. To view the information about the shrinker address: Click the info button next to the shrinker address Figure 48: Info about the shrinker address FLP exchange rate Below the system addresses you can see The current FLP / ETH exchange rate The formula according to which the exchange rate is calculated Figure 49: Exchange rate and its formula The current FLP / ETH rate is calculated as: [FLP Rate] = [ETH in Reserve] / [FLP in circulation], where FLP in circulation is calculated as: [FLP in circulation] = [FLP Total Amount] - [FLP in Reserve] - [FLP Destructed] 43

45 You can get more detailed information about each part of the formula by clicking the information ( i ) button next to the corresponding part. Figure 50: Info buttons in the formula FLP rate changes On the Market Data page below the system addresses, you can also see the FLP rate changes on a line chart. Observing the historical rate changes may help you choose when to make deposits. Figure 51: FLP rate change chart By selecting a corresponding tab, you can view the changes: Daily Weekly Monthly You can also choose a specific period by specifying its starting date and its ending date in the Form and To fields respectively. 44

46 When you select: Daily : The chart shows changes by hours The To and From fields default to today and yesterday respectively Weekly : The chart shows changes by the days of the week The To and From fields default to today and the date 7 days earlier Monthly : The chart shows changes by dates The To and From fields default to today and the date 30 or 31 days earlier To specify a period: 1. Click Daily, Weekly or Monthly on the left part of the chart. Figure 52: Specifying the type of a period 2. Select the starting date ( From ) and the ending date ( To ) on the right part of the chart Figure 53: Selecting a period The chart will be updated accordingly. 45

47 Products On the Products page you can: View all your products and services both published and in preparation as well as those users have added to their favorites Search and manage all your products and services Add, publish and unpublish products and services Figure 54: Products To view your products: Click Products on the top navigation menu. The Preparation page opens by default. The products and services are presented as a list of cards. Statuses Products and services can be either published or unpublished ( in preparation ) and their cards are present either on the Published or Preparation status pages respectively. 46

48 Figure 55: Switching between published and unpublished products Only published items are public and available to consumers in the system. The published products and services may also appear on the User Favorites page if the product or service has been added to the favorites by one or more consumers. Figure 56: Viewing products in user favorites You can view the items of one of the statuses described above by opening the corresponding page. Card view Each card on the list contains at least the following information about a product or a service: Its main image Its name A shortened description The number of available units The date the item has been added or published An indication if it is an 18+ product or service 47

49 Figure 57: Basic information on a product card Based on their statuses some additional information or controls may be available on a card. Preparation Cards on the Preparation page also contain: The Publish button The menu button that expands to the following two options: Edit Delete 48

50 Figure 58: Additional buttons on cards on the Preparation page Published Cards on the Published page also contain: The rating if any Sold : The number of sold units The Go Back to Preparation button 49

51 Figure 59: Additional information on cards on the Published page User Favorites Cards on the User Favorites page also contain: The rating if any Likes : The number of consumers who have added the item to their favorites 50

52 Figure 60: Additional information on cards on the User Favorites page Detailed view When you click a card, you will open a detailed view of a product or a service. 51

53 Figure 61: Detailed view of a product The detailed view shows the following information about a product or a service: Its name Its image or images (the maximum is 3) An indication if it is an 18+ product or service The date the product or the service has been: added on ( Preparation ), or published on ( Published, Favorites ) The number of available units The number of times added to user favorites if any Its price The FLP gifted % The FLP gifted value Its type: a product or a service Its category and subcategory Tags (if any) Its location(s) Its full description 52

54 The detailed views differ for published and unpublished items: The published items have additional information on: The rating if any The number of sold units Comments (if any) left by customers The unpublished items feature the buttons: Edit Delete Publish The published items feature the Go Back to Preparation button. Searching products and services You can search for a product or a service using the search box. You can search by words or phrases that occur in the product s or service s name or description. Note The search is limited to a specific status page. 1. Open a status page where you want to do the search, for example, Published. 2. In the search box, enter a search word or phrase. 3. Press ENTER. The list will be updated and show only those items that match the search term. 53

55 Figure 62: Searching for products To cancel the search: Click the delete button in the search box. Figure 63: Clearing the search box Sorting products and services On each status page you can sort products and services by: Name Rating Date (the date the item has been published on (for products on the Published and User Favorites pages) or added on (for products on the Preparation page) Figure 64: Sorting products on the Preparation page On the Published and User Favorites pages, you can also sort items by the number of sold items. 54

56 Figure 65: Sorting products on the Published page The sort category currently used for sorting is indicated by a single arrow. The downwards arrow stands for the descending order, the upwards arrow - the ascending order. Figure 66: Sorted by date in descending order By default, products and services are sorted by date in descending order. Adding products and services You can add a new product or a service by using the Add New Item option. 1. On the Products page, click Add New Item. Figure 67: Product Management Add New Item 55

57 2. In the form that appears, select the type of an item: Product or Service. 3. Fill out the form: a. In the Product name (or Service name ), enter the name of your item. b. Specify the number of available units in the Available Quantity field, or select Unlimited. Note The quantity should be between 1 and 999,999,999 c. Enter the unit price in your local currency in the Price field. Note The price should be between 1.00 and 999,999, d. If needed, change the default FLP % value in the corresponding field. (The FLP Value will be recalculated every time you change the price and/or the FLP % value.) e. Add at least one image of your item by clicking Add Photo and selecting an image. Note The size of the file must be 10 MB or less. f. Select a category and a subcategory from the corresponding drop-down lists. (The subcategory list will appear after you have selected a category.) a. Select one or more locations. g. Add one or more tags if necessary. h. Type in a full description of your item. 4. If the target users of the item must be 18+ years old, enable the option Is this an 18+ product/service?. 5. If you want your item to be available on the market immediately, enable the Publish option. 6. Click Add New Product (or Add New Service ). 56

58 Figure 68: Adding a new item When you upload one or more images (Step 3e above), you will be able to preview them as they would appear on the Community website. 57

59 If you have chosen to publish the product or service immediately (Step 5), it will appear on the Published page; otherwise, on the Preparation page. In the latter case, you will need to explicitly publish it to make it available to consumers. Note You cannot edit the location on the form. It normally matches the location on your merchant account. Products vs services To add a service rather than a product, you should use the Add New Item option, too. In this case, you should switch the type to Service. Figure 69: Selecting the Service option On the form, the name field will then read Service name and the add button - Add New Service. Unlimited quantity If you have an unlimited number of items, you can enable the Unlimited option on the form rather than entering a specific number of units. Figure 70: Setting the quantity to unlimited FLP % Value When you add a new item, the value in the FLP % Value field is prefilled with the value used by default, the one you specified as the FLP Bonus % in your merchant profile. You can however override it with a value specific for this very product or service. Multiple images You can add up to 3 images when adding or editing an item thus making a gallery of images. 58

60 Figure 71: Adding multiple images Note The first image will be used as the main one and will represent the product in the product catalog. You can also delete an arbitrary image from the form by clicking the delete button in the top right corner of the image thumbnail on the form. Figure 72: Removing an image from the item card Image previews When you upload one or more images while adding or editing an item, you will be able to preview these images as they would appear on the community website: On a card in the product catalog Figure 73: Previewed as on a product card 59

61 On a product s detailed view Figure 74: Previewed as on a product s detailed view When you upload the first image, the right part of the form gets expanded and the previews are displayed. Tags You can add tags to products and services when creating or editing them. Note Use of tags is optional and can be switched on and off via a configuration file during website setup. By default, the tags are switched on. (When the tags are switched off, the corresponding field is hidden in the product and services views and edit forms.) We assume that the tags feature is switched on for the steps below. Note Adding tags to products or services is optional. Merchants can have products and services without any tags. 60

62 To add tags to products or services: 1. Log in to the merchant website. 2. Go to the Products page. 3. Add an item, or select and edit an existing one. 4. In the Add Item / Edit Item popup, in the Add Tags field, start typing the name of the tag you want to add. Figure 75: Adding a tag 5. In the dropdown list, select the tag you need. It will appear in the field. Figure 76: The tag added 6. Repeat Steps 4-5 for as many tags as you need. 7. Save your changes. Please note that: The drop-down list will appear on the first character typed in the field. The list will show all the tags that match the entered character or string; otherwise, it will read No matches. 61

63 In case of no match, the entered character or string will be cleared from the field once the field loses focus. To remove the tag: Click the remove button ( X ) on a tag in the field. Figure 77: Removing a tag 18+ products and services If you sell 18+ products and services: Enable the option Is this an 18+ product/service?. Figure 78: Marking an item as 18+ This information will appear on the product s (service s) card on the merchant website. As a result, if a consumer is under 18, the product or service will not be displayed to her or him. Immediate publication If you want your product or service to be immediately published and available to consumers, you can enable the Publish option on the form. Figure 79: Publishing immediately Otherwise, the item will be unpublished, and you will need to take another step to publish it explicitly. 62

64 Editing products and services Note You can only edit unpublished products and services, that is, those available on the Preparation page. If the item you want to edit is published, first unpublish it. To edit a product or a service: 1. Open the Preparation page and locate the card of the product or service you want to edit. 2. Click the menu button (... ) in the bottom right corner of the card. 3. Select Edit. Figure 80: Editing an item 4. In the form that appears, make the changes you need. 5. Once done, click Save. Unless you have enabled the Publish option, the item will remain unpublished. 63

65 Deleting products and services Note You can only delete unpublished products and services available on the Preparation page. If the item you want to delete is published, first unpublish it. To delete a product or a service: 1. Open the Preparation page and locate the card of the product or service you want to delete. 2. Click the menu button (... ) in the bottom right corner of the card. 3. Select Delete. Figure 81: Deleting an item 4. Click Confirm when prompted to confirm the deletion. 64

66 Figure 82: Confirming the deletion Publishing products and services Unless you have enabled the Publish option when editing or adding a product or service, it will be saved as an unpublished item. To publish a product or service: 1. Open the Preparation page and locate the card of the product or service you want to publish. 2. Click the Publish button. Figure 83: Publishing an item 3. Click Confirm, when prompted, to confirm the publication. 65

67 Figure 84: Confirming the publication The item will move from this page to the Published page and will become available for consumers to buy. Unpublishing products and services You can unpublish any of your published products or services. To unpublish a product or service: 1. Open the Published page and locate the card of the product or service you want to unpublish. 2. Click the Go Back to Preparation button. Figure 85: Unpublishing an item 3. Click Confirm, when prompted, to confirm the publication cancellation. 66

68 Figure 86: Confirming the unpublishing The item will move from this page to the Preparation page and will become unavailable for consumers to buy. Note Consumers will see the unpublished products as out-of-stock. The consumers who have already added these products to their carts will need to remove them before requesting the FLP reward. 67

69 Orders On the Orders page, you can view your FLP requests from consumers and statuses of these requests. Figure 87: FLP requests The list features the following information about FLP requests: ID Who created the order (if the merchant created the order by scanning the QR code of the consumer s cart, the icon Creation date Receipts Products Price (in the local currency) Status appears next to the order ID) Besides, you can manage individual FLP requests in the list: Confirm Decline Dispute In addition, you can directly contact a consumer who made a specific FLP request. 68

70 Filtering by statuses On the All tab, FLP requests of all statuses are displayed. If you want to see the FLP request of a specific status only: Click the corresponding status tab. Figure 88: Statuses of FLP requests Each tab shows FLP requests as follows: All - all FLP requests are displayed (default) Pending - FLP requests newly made by consumers and awaiting confirmation from you as a merchant. In this status the consumer can still cancel the request and you as a merchant can decline it. Confirmed - FLP requests approved by you as a merchant but not yet completed Declined - FLP requests declined by you as a merchant Cancelled - FLP requests cancelled by the consumer Disputed - FLP requests currently disputed by either the consumer or you as a merchant. Pending, declined and completed FLP requests can be disputed by consumers and completed FLP requests - by merchants. Completed - confirmed FLP requests with completed distribution Failed - confirmed FLP requests with failed distribution Resolved - completed and then disputed FLP requests that were resolved by the admin Searching orders You can search orders by their ID, product name, consumer name, or consumer username. Note The search is limited to a specific status tab. 1. Open a status tab where you want to do the search, for example, Completed. 2. In the search box, enter a search word or phrase. The list will be updated and show only those orders that match the search term. 69

71 Figure 89: Searching for orders To cancel the search: Click the delete button in the search box. Figure 90: Clearing the search box Viewing details of FLP requests To view the details of a FLP request: Click the FLP request in the list Or: Click the ID of the FLP request in the list The detailed view shows the information about the FLP request in general and each product individually. The FLP request may include one or more products. The details also include one or more attached scans or photos of receipts attached to the FLP request by the consumer. The FLP request specific information includes: The client s name Its ID and Who created the order (if the merchant created the order by scanning the QR code of the consumer s cart, the icon appears next to the order ID) 70

72 The date of its last modification Its status Its total price Its total FLP value Its total distributed amount (only completed and resolved FLP requests) The product specific information includes: Its name Its item price Its quantity The distributed amount (only completed and confirmed FLP requests) Its FLP % value Its FLP value in the local currency Figure 91: Order details Note You can only view the distributed amount on confirmed and completed FLP requests and the total distributed amount on resolved and completed FLP requests. You can click the name of a product on the details to open the product s details. 71

73 Viewing the product list in the FLP request list The FLP request may include more than one product. Normally, the FLP request in the list shows only the first product. You can always find out the number of products included in the FLP request and view these products. To find out the number of the products included in a FLP request: Hover over the product name of the corresponding FLP request Figure 92: Viewing the number of products included in a FLP request The number of products will be indicated in a tooltip. To view the list of products included in a FLP request: Click the downwards arrow button next to the ID to expand the entry. Figure 93: Viewing the list of products included in a FLP request To collapse the list, click the arrow button again. Viewing attached receipts Along with viewing the receipts on the detailed view of a FLP request, you can also view them from the FLP request list. 72

74 In the list: 1. Click the receipt button to open a receipt in a lightbox. Figure 94: Viewing the receipts from the FLP request list 2. Click the corresponding arrow buttons on the left and on the right to navigate view the previous or next receipt if any. Figure 95: A receipt viewed from the FLP request list 73

75 Managing FLP requests As a merchant you can confirm or decline any pending FLP request once you have checked the list of products and attached receipts. You can also confirm any disputed requests. You can also dispute a completed FLP request. You can also create a new FLP request by scanning a QR code of a consumer s cart. Confirming FLP requests To confirm a FLP request: 1. Click Confirm on the pending or disputed FLP request you want to confirm. Figure 96: Confirming a FLP request 2. In the Confirm Order popup, enter your transaction password and click Accept. Note If you do not remember your transaction password, click Forgot password?. You will be redirected to Security Transactions, where you can change your transaction password using the passphrase. After setting a new transaction password, return to the order and confirm it. 74

76 Figure 97: Confirming a FLP request with the transaction password The request will change its status to Confirmed. It will change its status to Completed as soon as the distribution completes. You can still dispute a completed order. If the distribution fails, the status will change to Failed. In this case, you can contact the admin and/or try and reconfirm the FLP request. Reconfirming FLP requests If the distribution fails for a confirmed FLP request, you can try to reconfirm it: 1. Locate the failed FLP request in the list. 2. Click Confirm. Figure 98: Reconfirming a failed FLP request 3. In the Confirm Order pop-up, enter your transaction password and click Accept. Tip 75

77 If you do not remember your transaction password, click Forgot password?. You will be redirected to Security Transactions, where you can change your transaction password using the passphrase. After setting a new transaction password, return to the order and confirm it. Tip To quickly view all the failed FLP requests, click the Failed tab. Contacting the admin You can also contact the admin regarding a failed FLP request: 1. Click Contact Admin. 2. In the chat popup, type in your message to the admin and press ENTER. Figure 99: Contacting the admin about a failed FLP request 76

78 Declining FLP requests To decline a FLP request: 1. Click Decline on the pending FLP request you want to confirm. Figure 100: Declining a FLP request 2. In the Reason for Decline popup, type in the reason and click Decline. Figure 101: Providing a reason when declining a FLP request 77

79 The request will change its status to Declined. Note The consumer can dispute the declined FLP request, so the request still can change its status to Disputed. Disputing FLP requests You as a merchant can dispute a completed FLP request: 1. Locate the completed FLP request you want to dispute. 2. Click Dispute. Figure 102: Disputing a completed FLP request 3. In the Reason for Dispute popup, enter the reason and click Dispute. Figure 103: Providing a reason for the dispute 78

80 4. In the chat popup, write about your dispute to the admin and press ENTER. Figure 104: Contacting the admin about the dispute Writing to the admin is optional. If you are not going to do so, simply close the chat window. Contacting consumers You can always contact the consumer who has made a FLP request: 1. Locate a FLP request of the consumer you want to contact. 2. Click the chat button. 79

81 Figure 105: Contacting the consumer 3. In the chat popup, type in your message to the consumer and press ENTER. Figure 106: Chatting with the consumer 80

82 Transactions On the Transactions page, you can view information about the following types of your transactions: Deposits Orders Transfers To view transactions of a specific type: Figure 107: Transactions Click the corresponding tab (for example, Orders ). Deposits On the Deposits tab, you can see transactions made when you deposit funds to your account. Figure 108: Deposits The list shows the following information about each transaction: 81

83 The date and time of the transaction Its status The deposited amount in FLP The FLP rate applied in ETH The ETH wallet the funds were deposited from Above the list, you can also see the total number of your deposits. Orders On the Orders tab, you can see transactions made when FLP requests get completed. Figure 109: Orders The list shows the following information about each transaction: Its ID The date of the transaction The distributed amount in FLP The applied FLP rate in ETH Above the list, you can also see the total number of completed FLP requests. Transfers On the Transfers tab, you can see transactions made when you receive FLPs from other accounts or receive them.. 82

84 Figure 110: Transfers The list shows the following information about each transaction: The date of the transaction The reference (sender s) address The FLP amount transferred and the direction of the transaction indicated by + (inbound) Above the list, you can also see the total number of transfers. 83

85 Messages On the Messages page, you can view your chats as well as messages sent to you directly. Figure 111: Messages If you have new messages, it is indicated by their number next to the Messages option on the top navigation menu. Figure 112: Indication of new messages The chats are grouped into three categories that you can view and join on the respective tabs: Products : product-related chats Disputes : dispute-related chats Chats : chats in general, not related to products or disputes: To start or continue a chat: 84

86 1. Select the chat you want to participate in. 2. Type in your message. 3. If necessary, click the emoji button in the input field and select an emoji to insert. 4. Click the send button or press ENTER. In non-public chats you can also: Attach an image Record an audio message and attach it, too Figure 113: Options to attach images and recordings to chat messages You can also delete chats. You can search chats: Products - by product name Disputes - by order ID and product name Chats - by username and address Products On the Products tab, you can view your chats with a consumer about your products. It is consumers who initiate these chats. 85

87 Figure 114: Chatting with a customer about a product Normally, chats appear here when a consumer ask you a question from the product s detailed view on the community website. Disputes On the Disputes tab, you can view chats about your disputed FLP requests. 86

88 Figure 115: Chats on disputes You can click the ID on a chat card to open the FLP request associated with the dispute. Figure 116: Referencing the FLP request associated with the dispute If the FLP request has been resolved or completed, the chat is disabled and the chat history is displayed. A consumer can start a dispute from a FLP request s detailed view on the community website. There are two kinds of disputes: With 2 participants (a consumer, the admin) With 3 participants (a consumer, the admin, a merchant) 2-participant chats are initiated by consumers, 3-participant chats ( group chats ) can be initiated by the admin. The latter will appear on the Disputes tab. Chats On the Chats tab, you can view all the direct chats of the following types: chats initiated by consumers from the merchant list on the community website chats with the admin chats with the introducer Contacting the admin If you want to have a non-dispute chat with the admin: 1. Click Contact Admin on the top navigation menu. 87

89 Figure 117: Contacting the administrator 2. In the window that pops up, type in your message to the admin. Figure 118: Chatting with the administrator Note Once you have started a chat with the admin, you will be able to resume it later on the Chats tab. 88

90 Figure 119: The chat with the administrator on the Chats tab Contacting your introducer You can start a chat with your introducer on your profile page: 1. Click the profile button. Figure 120: Opening the merchant s profile 2. On the profile page that opens, click Start Chat with Introducer. Figure 121: Starting a chat with the introducer from the profile page 3. In the window that pops up, type in your message to the introducer. 89

91 Figure 122: Chatting with the introducer Note Once you have started a chat with the introducer, you will be able to resume it later on the Chats tab. Deleting chats If there are too many chats on any tab on the Messages page, you can delete chats of your choice to unclutter the page. 1. Locate the chat you want to delete. 2. Click the chat to open it in the right pane. 3. Click the menu button (... ) next to the input message box. 4. Select Delete Chat. 90

92 Figure 123: Deleting a chat 5. Click Delete Chat, when prompted, to confirm the deletion. Figure 124: Confirm the deletion The chat will disappear from the list. If there are new messages in the chat, it will re-appear in the list. News On the News page, you can view news, articles, and important updates posted by the administration. 91

93 Figure 125: Viewing news News articles are sorted by date of publishing (the newest on top). The headline of the most recent one appears to the left. To find older articles, browse through the pages of the section. 92

94 Figure 126: Browsing through the news section pages Click the headline that catches your attention to read the full article: 93

95 Figure 127: Viewing the full article You can use the backwards arrow and the forwards arrow in the lightbox to navigate through the articles one by one. QR You can create a new FLP request on behalf of a consumer by scanning a QR code of the consumer s shopping cart. To scan a consumer s cart QR code: 1. Click QR on the top navigation menu. A QR code opens. 2. Verify that and add purchase receipts. 3. Confirm the order. Scanning a QR code To scan a consumer s cart QR code: 1. Click QR on the top navigation menu. A QR code opens. 2. Ask the consumer to place a QR code in front of your device s camera. Note 94

96 You will see the error message if: the FLP request for which this QR was generated has been already confirmed the QR code has expired (it happens when the consumer modifies the cart s content) the QR code does not relate to you (was generated for products from another merchant) Figure 128: Scanning the QR code After the QR code is scanned, you will be redirected to the next step where you can check the consumer s cart content. Verifying a FLP request In this step, check whether the consumer is purchasing the same products they have added to their online cart and attach the purchase receipts. Viewing the consumer s order As soon as the consumer cart s QR code is scanned, you can see the list of ordered items. The available details for each item feature: 95

97 Its image Its name The number of ordered units The price for the specified number of units (in the local currency) The FLP Gifted value for the specified number of units (in the local currency) Below the item list you can see the total price and FLP gift for the whole order. Figure 129: Viewing the consumer s order Adding receipts You can confirm the FLPs request only if you confirm the purchase with a receipt. The proof of the purchase is a scan or a photo of the physical receipt, or a screenshot or a photo of the successful online payment. Once you have an image of the receipt, attach it to the FLP request, that is upload and add it in the shopping cart. 1. While in the Verify Order step, click Add Receipts. 96

98 Figure 130: Adding a receipt 2. In the window that pops up, browse to, select and open the file, which is the image of the receipt you want to add. Note The size of the file must be 10 MB or less. An image thumbnail of the receipt will appear in a row in the cart. Figure 131: Receipts added If necessary, you can view the full-sized image of the receipt or remove it altogether. At least one receipt must be added to the cart for you to be able to submit a FLP request. Unless a receipt is added, the Confirm button is inactive. Note 97

99 Every item in the cart should be reflected on one or several receipts attached to the FLP request. Viewing receipts Receipts are presented in the shopping cart as image thumbnails. To view the receipt full-sized: Click the receipt thumbnail in the row Figure 132: Opening a receipt The receipt s full-sized image will open in a lightbox. Figure 133: A full-sized image of a receipt You can use the backwards arrow and the forwards arrow in the lightbox to navigate through the gallery of receipts if there is more than one receipt attached. Removing receipts If you have added a wrong receipt, you can always remove it from the cart: 1. Hover over the receipt thumbnail in the row. 2. Click the remove ( X ) button that appears on it. 98

100 Figure 134: Removing a receipt The receipt will be removed from the cart. Confirming a FLP request The final step in making a FLP request is submitting it. 1. Make sure that you a. Checked that the items in the consumer s online and offline carts are the same b. Added all the correct receipts that confirm purchases 2. Click Confirm. Figure 135: Requesting FLPs 3. In the Confirm Order pop-up, enter your transaction password and click Accept. 99

101 Note If you do not remember your transaction password, click Forgot password?. You will be redirected to Security Transactions, where you can change your transaction password using the passphrase. After setting a new transaction password, return to the order and confirm it. Figure 136: Confirming a FLP request with the transaction password The request will be confirmed and you will see notification about that. Figure 137: The notification about the FLP request being confirmed You can review it in the Orders section. 100

102 Miscellaneous In this chapter, you will find additional information you may need for your work with the system as a merchant. FLP Bonus In general, the FLP bonus is a percentage of the price of your product or service that will be used in the referral fee and bonus distribution once a transaction that involves your product or service completes. For example, when you confirm a FLP request from a consumer, the confirmation comes through and the FLP request gets completed, the allocated bonus amount gets distributed. Default FLP bonus When you create or edit your profile, you can specify the FLP bonus % which will be applied by default unless a specific FLP bonus is not set for a product or a service. Specific FLP bonus You can also apply a specific FLP bonus to an individual product or service. In this case, this specific bonus will be used instead of the default FLP bonus wherever the product or service is involved in a transaction. Blockings In some situations the admin can block: A merchant s account in general The merchant s ability to publish products and services Blocked account Your merchant account can be blocked in two cases: By the admin If you provide wrong questions to the security questions when trying to reset your account password If your account is blocked by the admin : 101

103 You will be logged out of the system automatically You will not be able to log in You will receive an notification about the blocking If you try to log in, you will see a message about your account being blocked Figure 138: A merchant s account has been blocked If your account is blocked because you have provided wrong questions to the security questions : You will not be able to log in You will receive an notification about the blocking If you try to log in, you will see a message about your account being blocked Figure 139: Selling is blocked Figure 140: A merchant s account has been blocked because of the wrong answers to security questions In this case, only the admin can unblock your account. Once the admin unblocks your account, you will receive an notification about the unblocking. Blocked selling If your ability to sell products and services is blocked by the admin: Your products will be hidden from the product catalog on the Community website You will receive an notification about the blocking You will see a corresponding notice about the blocking at the top all pages: 102

104 Figure 141: Selling is blocked If you close the above notice, you still will be able to find the information on whether selling is blocked for you in the Products section (at the top of the Preparation, Published, User Favorites, product details pages). Figure 142: The notification about blocked selling in the Products section Once the admin unblocks your ability to sell products and services, you will receive an notification about selling being unblocked. Downtime In rare cases, the admin may need to shut the system down and perform a maintenance while all the users a logged out. When this happens, your session will be automatically ended, and you will see the login page with the notification explaining the reason for the downtime: 103