Check to make sure that the proper time shows on the screen. If it does not, do the time change again until you have the proper time.

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1 Programming Date and Time Changes on the Amanda Voice Mail System It is best to change or update the time on your voice mail system after 11AM and before 3PM. This helps to avoid changing the time to a time that is before or after an auto-scheduled recording from the night greeting to the day greeting or vice versa. This will help to keep your auto-scheduled greeting changes from becoming corrupted. At the computer: Make sure that the monitor is turned on. (It is a good idea to leave it normally turned off to save energy and prolong the life of the monitor. A sign should be placed on the screen that indicates that the monitor is turned off and that the computer MUST NOT be turned off.) Press the spacebar to turn off the screen saver. You will now be in the MAIN screen. This will show in the upper right hand corner of the screen. While holding the ALT key press the letter D for Date & Time. You will be asked for a password. The password is AMandA and IS case sensitive. The first 2 and the last letter must be capitalized and the and must be lower case. Type in the password and press the ENTER key. (It will NOT show on the screen as you enter the letters of the password.) You will now be in the Date field of the Date/Time screen. Using the arrow keys, position the cursor over the specific numbers you wish to change in either the DATE or the TIME fields. Enter the time in military format. (1PM = 13:00) You must be careful NOT to delete the colon between the numbers in the time field. If you accidentally type a number where a colon needs to be, go back and type the colon back in. Press the ENTER key to go back to the MAIN user screen or if you have entered all the possible digits of the time field including seconds, the time will be recorded and you will be sent back to the MAIN user screen automatically. This will show in the upper right hand corner of the screen. Check to make sure that the proper time shows on the screen. If it does not, do the time change again until you have the proper time. You can now turn the monitor back off if you desire to save power and monitor life.

2 Programming Name & Password Changes on the Amanda Voice Mail System At the Amanda Voice Mail / Auto Attendant computer: Make sure that the monitor is turned on. (It is a good idea to leave it normally turned off to save energy and prolong the life of the monitor. A sign should be placed on the screen that indicates that the monitor is turned off and that the computer MUST NOT be turned off.) Press the spacebar to turn off the screen saver. You will now be in the MAIN screen. This will show in the upper right hand corner of the screen. While holding the ALT key press the letter U for Users. (or the letter M if U doesn t work.) You will be asked for a password. The password is AMandA and IS case sensitive. The first 2 and the last letter must be capitalized and the and must be lower case. Type in the password and press the ENTER key. You will now be in the user field of the mailbox USER screen. This will show in the upper right hand corner of the screen. Type in the mailbox number, that you must change, and press the ENTER key. If the mailbox exists it will come up on the screen. (If it does not exist a template will be started to allow you to create a new mailbox. This is one method of creating a new mailbox.) You are able to maneuver through the various fields using the arrow keys, the ENTER key, the HOME key to go directly to the User ID field, and the END key to go directly to the last number field of the personal mailbox menu. You will be able to change values in the fields by entering appropriate values OR by pressing the spacebar to toggle certain preset values (ON/OFF etc.). Press the down arrow to get to the SECURITY CODE field. Type in a new numeric security code. (to reset their password) You will save this new password after changing the name fields. Press the down arrow several times to get to the Name 1 field. Type in the new first name. Press delete if necessary to remove any extra unwanted letters. Press the down arrow once to get to the Name 2 field. Type in the new last name. Press delete if necessary to remove any extra unwanted letters. These 2 fields are the criteria that the voice mail uses to locate the mailbox owners in the directory. While holding the ALT key press the letter S for Save. If you have not made any accidental changes in the course of performing the above, Press Y to confirm that you wish to over right the existing information. Press the HOME key, to allow you to type in another mailbox number to change. When finished, press the ESCAPE key to go back to the MAIN user screen. This will show in the upper right hand corner of the screen. You can now turn the monitor back off if you desire, to save power and monitor life.

3 Voice Mail Notes Your Station : To Access Press Vmail Button ( or if your phone doesn't have a Voice Mail Button then dial ) listen and then press * then enter Mailbox number ( same as your extension ) then press # listen and then enter security code & press # Note : Initial (default) security code is same as your extension Home : Call your Office and Listen and press * then enter mailbox number & press # then enter security code & press # Voice Mail ON : Press FWD button and Press MSG button. Voice Mail OFF : Press FWD button and SPK button Note : when ON will send callers to your Voice Mailbox after approx. 3 rings Note : some systems allow for automatic forwarding of calls into Voice Mail and, if this is the case for yours you won't need to turn off or on. Note: if you don't have a forwarding button on your phone then lift handset And Dial and then press MSg button When you have Voice mail : Your Msg. Lite/button will be flashing To put a caller into a person's Voice mailbox : Press XFR button Press Voice Mail button ( or Dial ) and dial mailbox number ( same as extension ) and then hang-up. Best way to end Voice Mail session 999# ( immediately releases port. )

4 Sprint Protege' & Voice Mail NONSCREEN DISPLAY Key set description of buttons ---- Green & red L.E.D.s --- ** Clear Key resets ** Calling station dial 3 digit Calling outside press outside Line key dial Press Redial key or for Auto redial press Function 78 To use personal speed dial Dial 3 digit code leave handset hung up DIAL ( ) To use System speed dial Dial 3 digit code leave handset hung up DIAL ( ) Callback receive busy or no answer DIAL 5 Camp on receive busy press DIAL 4 Hold press Hold exclusive hold press Function Hold Conference put call on Hold dial ext. or select another outside Line press Function Xfer/conf. key Transfer put call on Hold dial extension then press Xfr/Conf. button hang up Paging DIAL 400 Answer Paging leave handset hung up FUNCTION 59 pick up handset Storing speed number leave handset hung up PRESS Function button DIAL 1 dial speed address ( ) DIAL 1 ENTER TELEPHONE NUMBER TO SAVE PRESS THE HOLD KEY TO SAVE NUMBER you will receive confirmation tone Voice Mail Notes Record Name & Extension *** Record Greeting *** Change Password Your Station : To Access Press Vmail Button listen and then enter security code & press # Home : Listen and press * then enter mailbox number then enter security code & press # From someone else's phone : enter security code, enter mailbox number, enter security code # Immediate Voice Mail coverage : Press DND button / to turn off Press DND button again When you have Voice mail : Your Msg. Lite/button will be flashing To put a caller into a person's Voice mailbox : Press Hold button Press Voice Mail button dial mailbox number ( same as extension ) Press XFR/Conf button and hang up. Best way to end Voice Mail session 999# immediately releases port. Best way to leave someone in your office a Vmail message Go into your mailbox and send message from 1st menu choice ( record new message ) or call station Dial 7

5 Sprint 32 CTX & Sprint LTX Training Guide F1 F2 F3 Prog. Spd. Prog. Btns. Directory SCREEN DISPLAY Key set description of buttons ---- Function then Key gives second level last ten keys Green & red L.E.D.s --- To read feature press F2 * to change feature dial Function #3 Answering calls auto ans. or not ** Clear Key resets ** Calling station dial 3 digit or press DSS/BLF key Intercom calls Calling outside press outside Line key dial Press Redial key or for Auto redial press Function 78 To use speed dial Dial 3 digit code or press Function and one of your last 10 keys To use directory press F3 select appropriate directory dial in name or scroll using the F1 F2 F3 after you found the right one to dial out press F2 Callback receive busy or no answer press F1 below "cbck" Camp on receive busy press F3 below "next" press F1 below "camp" and wait Hold press Hold exclusive hold press Function Hold Conference put call on Hold dial ext. or select another outside Line press Function Xfer/conf. key Transfer Hold button dial extension and press Xfr/Conf. button Leaving message dial ext. press F2 below "msg." then F1 below "call me" Reminder Service Function 92 press F3 below "chg." enter time press F2 below "save" To acknowledge Timer press F1 below "ack." Storing speed number leave handset hung up press Function dial 1 dial speed address ( ) ( ) F2 below "show" F1 below "tel." F1 below "number" F3 below "chg." enter telephone number F2 below "save" see page 52 of Guide

6 Sprint CTX & Sprint LTX Training Guide Continued Voice Mail Notes Record Name & Extension *** Record Greeting *** Change Password Your Station : To Access Press Vmail Button listen and then enter security code & press # Home : Listen and press * then enter mailbox number then enter security code & press # From someone else's phone : enter security code, enter mailbox number, enter security code # Immediate Voice Mail coverage : Press DND button / to turn off Press DND button again When you have Voice mail : Your Msg. Lite/button will be flashing To put a caller into a person's Voice mailbox : Press Hold button Press Voice Mail button dial mailbox number ( same as extension ) Press XFR/Conf button and hang up. Best way to end Voice Mail session 999# immediately releases port.

7 Programming a single button transfer to voice mail on an IMX or ESP system. (Used for Horizon Health System off-site voice mail transfers.) There are many different versions of software on the IMX and ESP telephone systems. The following instructions may not work on your system if the software issue of your telephone system does not allow this feature. On the 12 and 24 button phones are 10 SD buttons. They are labeled SD0 through SD9 and are to the right of the Line keys. To manually program an SD button on a 12 or 24 button phone to use as an automatic transfer to voice mail button: With the handset left in its cradle, Press the SD button that you wish to program for transfer to voice mail. Press the SPCL (or the infinity sign button if there is no SPCL button) once. Dial 9 Press the SPCL (or the infinity sign button if there is no SPCL button) three times. Dial Press the Line 1 button. Mark this button as a voice mail transfer button. In speed dial programming: Pressing the SPCL key once inserts a FLASH. Pressing the SPCL key twice inserts a short PAUSE. Pressing the SPCL key three times inserts a medium PAUSE. Pressing the SPCL key four times inserts a long PAUSE. To use this button: While talking to a caller that wishes to leave a message in voice mail, Press the SD button that you programmed and marked for this transfer. (It will dial the flash and telephone number for you.) When you hear the voice mail greeting, dial the 4-digit mailbox number to put the caller into. Hang up. Note: Keep these instructions by the phone in case you need to reprogram the button. If you accidentally press this programmed button once when you are not on a call, the telephone system will think you wish to reprogram the button and may default it. You can always reprogram it. Tip: If you press an SD button twice, it will display on the screen of your telephone the number that is programmed on it. If you accidentally press the button when you are not on a call, just press it a second time right away. The second press asks the telephone system to allow you to inspect the button instead of program it. You can also press it twice to see what it is programmed for.

8 Inter-Tel 2460 & Voice Mail Guide Key set description of buttons ---- Calling station dial 3 digit Calling outside press outgoing key dial number Press Redial key for Last Number Redial To use personal speed press outgoing key press SD Button on right ( 0-9 ) To use System speed press outgoing key press System speed key ( ) Callback receive busy press Que button Conference press CNF Button Transfer press XFR Button Storing speed number and Station select numbers leave handset hung up PRESS SD button DIAL extension press IC button PRESS SD button DIAL Telephone number press outgoing key Voice Mail Notes Your Station : To Access Press Vmail Button listen and then enter Mailbox number ( same as your extension ) listen and then enter security code & press # Note : Initial (default) password is same as your extension Home : Listen and press * then enter mailbox number then enter security code & press # Voice Mail ON : Press FWD button and Press MSG button. Voice Mail OFF : Press FWD button and SPK button Note : when ON will send callers to your Voice Mailbox after approx. 3 rings When you have Voice mail : Your Msg. Lite/button will be flashing To put a caller into a person's Voice mailbox : Press XFR button Press Voice Mail button dial mailbox number ( same as extension ) and then hang-up. Best way to end Voice Mail session 999# ( immediately releases port. )