How to Register a New User Account for the Online Sales Training System Version: SCI

Transcription

1 BEFORE YOU BEGIN In order to access the DIRECTV Online Sales Training System, you need to first Register to create your account. DO NOT REGISTER AGAIN: If you have registered previously within the past 4 years, but suspect your account was deactivated. If you are unsure whether you have an existing account. to request a lookup. As an employee, contractor, partner or associate of SCI (Smart Circle International), you will still register using your own Company name. Register 1 User account for each person at your company who will be taking Online Training. User accounts are not transferrable. Please notify our team of any accounts that should be deactivated. Should you have any questions about the Online Sales Training System, please the Dealer Online Training support team directly at: dealertraining@directv.com. Gather the following information: 1) A valid address that you will use for your Username this should be an account that you can access, as system notifications will go to this address. 2) Your Company name (what it says on your paycheck). Your Company is NOT DIRECTV. 3) City, state and zip code of your company REGISTER A NEW USER ACCOUNT From the Home page click: Then, from the Login page, click the link on the right side: Online_Sales_Training_New_User_SCI.pdf Updated 12/2015 1

2 1) Username Choose a Username that you can remember easily, like your address. Do not use hyphens (-). Usernames are not case sensitive (when you log in, it doesn t matter if you use upper or lowercase letters). 2) Password Create your password (4-12 characters). We recommend choosing something that is easy to remember. Passwords are case sensitive and when you log in, they must be typed exactly as entered (including capitalization). 3) Name Type your first and last name. Please capitalize appropriately, as your name (as typed here) will appear on your completion certificates. 4) City, State, Postal Code If your company has multiple locations, enter the City for the location where you work or the city of the main office. 5) Enter your address. This must be a valid address, as it will be used for system messages. All characters, including hyphens are acceptable. 6) Company Enter: Your Company Name or SCI Do not enter DIRECTV as your Company. Online_Sales_Training_New_User_SCI.pdf Updated 12/2015 2

3 7) Optional Fields these fields are optional. Fill in as much information as you can. This information may be used for reports for your company. a. Job Title b. Department c. Manager Name d. Office (or location name or #) 8) Corp ID (must be 5 digits) Enter: (five 9 s) Warning: Incorrect entries for Corp ID can result in missing credit for training completion. 9) Corp Prefix Select: SCI. Online_Sales_Training_New_User_SCI.pdf Updated 12/2015 3

4 10) Make selections for these 5 fields to determine what type of online training and other materials you will be able to access, and how your results will be reported. Does your company install DIRECTV? Select: No, DIRECTV Installs (=Fulfillment) My customers are: Residential = for LSP/NSP standard residential services Commercial (DIRECTV for Business) NOTE: If you need training for more than one type of business or sales channel (My customers are), you will need to create an additional Username. NOTE: You can change this option if you want to see training on other products and services. However, you will only receive credit under the Corp ID listed in your account. To receive credit for training in more than 1 Corp ID, you will need to create separate Usernames for each. Online_Sales_Training_New_User_SCI.pdf Updated 12/2015 4

5 My company operates as a: Select: Major national chain store like Walmart (CE Partners) My job is: Salesperson or Technician = gets all core courses on products, features, offers and key sales functions (including order entry) Owner or Manager = gets all training available to Salesperson or Technician, plus additional training on reports and business development I work for (select only if your company is listed, otherwise N/A) Select: SCI or any affiliates/partners Online_Sales_Training_New_User_SCI.pdf Updated 12/2015 5

6 11) OPTIONAL: Select your Distributor partner. 12) If you are in any time zone other than Pacific, be sure to select your Time Zone. Then, click Next Step at the bottom right. Online_Sales_Training_New_User_SCI.pdf Updated 12/2015 6

7 13) Enter answers to your security questions. Be sure to use answers you will remember. 14) Click Save to finish creating your account. You will be immediately logged into the system. Please allow a few minutes for your Learning Plans to appear. If they are still blank after 1 hour, you can our support team for help: dealertraining@directv.com Be sure to include your Username (User ID) when you us. Online_Sales_Training_New_User_SCI.pdf Updated 12/2015 7