Introducing the. new & improved. Think. Formerly. Intelligent Business Automation.
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1 Introducing the new & improved Think
2 New branding, new release, A good deal has changed since you heard from us last. As well as giving 2DB a makeover into ThinkAutomation, we ve also massively extended its capabilities. new features With our latest release, the product is more powerful than ever before. You get more features, more efficiencies and even more value for your money. So, here s what we have in store for you
3 new release highlights As well as improving ThinkAutomation s existing features, we ve also added several new highlights that will help your business run smoother than ever. We ll give you those highlights at a glance.
4 100 SUCCESS 98 % RATE Find out what your customers really think of you. We measure public opinion on your brand, analysing incoming messages for positive or negative feelings. All your inbound messages, scanned for key feedback phrases scores of calculated Tested with 98% success rate, out of a body of 1000 texts Our sentiment feature offers ultimate data intelligence. You ll already know that we monitor inbound data from every source: s, texts, social messages, web forms, etc. But whilst we re, we now tote up sentiment scores that gauge how people feel about your. Using a sophisticated learning algorithm, you can train ThinkAutomation to differentiate between good and bad feedback. That algorithm gets to work on scrutinising the sentiment of all messages streaming into your business. It then produces scores of 1-100, giving you a data-led overview of customer satisfaction. Even better, we ll alert you immediately if ever you get a low score enabling swift action.
5 Think Sharpen your reactions. With our intelligent keyword recognition, you ll be contacted instantly whenever a serious complaint or critical request surfaces. Urgent message recognition, based on pre-set rules Content read aloud to the relevant employee via an automated call 24/7, out of hours support We ve got you covered in emergencies. We understand that your team can t be there 24/7, and that sometimes, you don t have the manpower to respond to support requests no matter how urgent they may be. ThinkAutomation eliminates that issue. Using our intelligent keyword recognition, we ll pick up any critical support requests, any serious complaints or anything detrimentally negative being said about your brand on social media. From there, we ll automatically call a chosen number and read out the content of the urgent message so that your business never misses a beat.
6 Effective for absence reporting systems, delivery / logistics enquiries, SMS competitions etc. Capable of extracting and migrating data, as well as issuing personalised replies Powered by extensive Twilio, CRM and IT systems integrations Do great things with text. By registering specific contact numbers to receive specific business comms, we can create automated s that process messages and reply intelligently. We do beautiful things with SMS. All we need from you is a designated contact number, and using that number we can automate a whole host of clever processes. Your employees could text a registered number to record a sick day. ThinkAutomation would receive the message, update your HR records, the employee s Outlook Out of Office, and reply confirming the note of absence. You could be hosting a competition. Entrants would text the chosen number with their details or answers, and ThinkAutomation would parse and process that data. You could even set up a delivery hotline that receives customer queries, and via ThinkAutomation, replies with unique details and updates.
7 Connect quickly. ThinkAutomation directs inbound calls, automates outgoing ones, and updates your telephony systems. Calls sent to the relevant team member, with appropriate transcripts triggered Connect calls between sales people and leads who ve registered interest Telephony systems pre-loaded with numbers you need to dial It s not just SMS that we do beautiful things with. ThinkAutomation is also the perfect call companion capable of directing your inbound calls, automating outgoing ones, and updating your telephony systems. We ll connect callers to the relevant team member, again using our intelligent keyword recognition software. We ll trigger appropriate transcripts, such as Thanks for calling customer, we re connecting you to an agent. We ll pre-load your telephony systems with numbers you need to dial, we ll translate transcripts into PDF attachments to issue to customers, and we ll even make instant connect calls between salespeople and leads who ve registered interest using the key data we ve extracted.
8 UNLIMITED SEARCH TERMS Scan an unlimited number of search terms, with updates every 10 minutes Integrate downloaded reports with your CRM or team collaboration tools Gain a 360 view of your industry and your competitor s output It s hard to watch everything. That s why we have eyes everywhere, including your social channels. With ThinkAutomation ticking away behind the scenes, all those social messages will be picked up and processed. Keep your finger on the pulse. As well as your company s social accounts, we also monitor competitor channels and any keywords related to your business. But we don t just monitor your company s social media accounts. We can analyse your competitors channels, too. We can monitor your industry, any mentions of you or your products, or any keywords related to your business. With a single piece of software, you have an all-encompassing view of the market that is alert 24/7. Not only is your finger on the pulse: you re measuring, recording and reacting to that pulse as it beats.
9 Think Automate everything from one platform. With ThinkAutomation, you can run your social channels as efficiently as your operations. Post or schedule updates to LinkedIn, Facebook and Twitter Send social updates directly through the ThinkAutomation client, via SMS, or even voice Issue automated replies to social messages using preconfigured content We re not just a social tool: we re also a social management tool. That doesn t just mean syncing social messages with your CRM or database against a customer profile (but let s face it that in itself is pretty handy.) We can also reply intelligently based on pre-set rules, post automatic or scheduled updates and create custom reports. From one platform, you can schedule your posts to LinkedIn, Facebook and Twitter. And if you re on the move, you can even SMS text your social update into ThinkAutomation it will still pick up your content and process it perfectly.
10 DOC XLS PDF Convert Word, Excel, or JPEG files into PDFs and attach them to outgoing messages DOC XLS PDF Extract data from PDF, Excel or Word attachments and add them to your database Create complex mail merges in a click In one click, you can convert Word, Excel, or JPEG files into PDFs and attach them to outgoing messages. You can create file rules based on message and attachment content, rename, transform, copy, and sync with your systems or team collaboration tools. You can even extract data from PDF attachments and add them to your database all automatically. Make your working day that bit quicker. Don t waste time on file formatting. We ve made working lives swifter by converting any file formats, attachments and offering instant mail merges. We ve got all your mail merge needs covered. Your file conversion needs, too. In fact, we ve got a whole host of convenient tricks up our sleeve to save you time.
11 In case you forgot This isn t out with the old, in with the new. ThinkAutomation still offers the same plethora of tried and tested s that our customers know and love. As a reminder, these s include: Inbound message parsing and Real-time data movement Intelligent triggered actions responses Language translation application linking Full database, CRM and IT systems integrations Complex workflow creations In fact, after ongoing development over the course of many years, these capabilities are all more sophisticated than ever. The product is ever growing, ever more powerful, and we wouldn t want you to miss out on its full strength. So, to take advantage of our latest updates and claim continued support, get in touch today. CHAT TO US LIVE MEET VERSION 4.0
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