Provident s New Core Banking System. Presented by: John Haggarty, VP Marketing

Transcription

1 Provident s New Core Banking System Presented by: John Haggarty, VP Marketing

2 How to Participate Today Open and close your panel Dial: Access Code: Audio PIN: 34 View, Select, and Test your audio Submit text questions Q&A addressed at the end of today s session providentcu.org (800) / (650)

3 Agenda Background General Information Primary Account Owners Joint Owners/Co-Borrowers Account Consolidation Members Electronic Services Changes

4 Conversion Background What is happening? Our new core banking system will enable us to serve you better than ever. Why is this happening? It has been many years since Provident performed a comprehensive update to its computer system. The new system will allow us to provide you more services and options including faster transactions, better aggregate account maintenance, and joint owner access.

5 Conversion Weekend When does the conversion start? 7:00 p.m. Friday, September 30 th through Monday, October 3 rd at 8:00 am. All branches will be closed Saturday, October 1 st. Continued

6 Conversion Weekend Member Impact Services Available Conversion Weekend Provident & Shared Branch ATM Machines ATM, Debit, & Credit Cards Call Center Limited services Services Not Available Conversion Weekend Online, Mobile, and Text banking Touch Tone Teller (Telephone Banking) Bill Pay (payments scheduled to be sent on or delivered by 10/1-10/2 not impacted E-Deposit Shared Branches Continued

7 General Information IMPACT Yes No Notes Checks Account number remains the same ATM, Debit & Credit Card Account number and PIN remains the same Loans All loans remain unchanged

8 Conversion Weekend Transfers Impact Transfer Type Yes No Notes Between Institutions Between PCU accounts Scheduled Transfers Transfers scheduled after 12:00 p.m. on 9/30 will process on 10/3 Not available 7:00 p.m. 9/30 8:00 a.m. 10/3 Transfers scheduled on 10/1 10/2 will take place on 10/3 Continued

9 Primary Owner Information Primary Account Owners Little to no impact on their accounts or access to their accounts. Primary account owners who are also a joint owner under a different membership will see a consolidated view of their accounts from within online, mobile, text, and telephone banking. You no longer have to sign into multiple accounts.

10 Primary Owner Information Core Conversion impact for members that are owners on one (1) primary membership. IMPACT Yes No Details Member Number Online/mobile/ text banking Telephone Banking (Touch Tone Teller) Debit Card Number Credentials remain the same. NEW! If you are joint on another account you will be able to manage those accounts under your existing member number. (i.e. children, parent, spouse, etc.) Continue to use your PIN or contact us to have one issued to you Checks Electronic Transfers

11 Account Consolidation Member Information Core Conversion impact for members with multiple/more than one primary memberships. IMPACT Yes No Notes Member Number NEW! All accounts are consolidated to your oldest active membership number. This allows you to manage all of your accounts in one place. Statements Will continue to be sent to mailing address or on file per each membership. ATM/Debit/Credit Cards Card numbers and PINs will remain unchanged Checks Can continue be used and ordered as you do today. Electronic transfers You can continue to make transfers as you do today. Online, mobile and text banking, TTT access All accounts will be consolidated to your oldest active membership number. (No longer need to sign into each membership!) Continued

12 Primary Owner Consolidated Account Viewing Pre-Conversion Joe Member (111111) Joe Member is also the joint owner of ( ) Joe has no relationship to ( ) Joe must use two sets of online banking User I.D s and passwords to manage both accounts Joe Member # Jane Member #

13 Primary Owner Consolidated Account Viewing Post-Conversion Joe Member can use his online banking User I.D. for member # and see all of his accounts Joe no longer needs to use the other User I.D. Joe Member # Jane Member #

14 Primary Owner Consolidated Account Pre-Conversion Joe Member has two primary accounts own account (333333, ) Joe must use two sets of online banking User I.D s and passwords to manage both accounts Joe Member # Joe Member #

15 Primary Owner Consolidated Account Post-Conversion Joe Member will access all accounts from his member number Joe only needs one User I.D. to access all of his accounts. Joe Member # Joe Member #

16 Primary Owner Consolidated Account Viewing Joe Member # Jane Member # Jane Member # Pre-Conversion Joe has his own account (555555) Jane has two memberships (666666, ) Joe is the Joint Owner on ( , & ). Joe and Jane share a User ID for (666666) Joe has no ownership of ( , or )

17 Primary Owner Consolidated Account Viewing Joe Member # Jane Member # Jane Member # Post-Conversion Joe & Jane can now view all of their accounts in online banking Jane should change her User I.D. and/or password on (666666) to prevent Joe from accessing her (777777) account.

18 Joint Owner Information Core Conversion impact for members that are: joint owner on an account not the primary on any membership. Member number: Joint owners/co-borrowers will be issued a new member number by mail prior to conversion. Statements & Notices: All statements and notices will continue to be delivered to the primary account holder. Continued

19 Joint Owner Online Banking Access NEW! Effective October 3 rd Online Banking Features Yes No Notes Online, Mobile, Text banking access Send/receive Secure Messages Monthly Statements/Notices Telephone Banking Transfers/Bill Pay Separate from Primary account owner

20 Electronic Services Changes Core Conversion impact for members with different joint owners within their membership(s). SECURITY INFORMATION: We suggest that primary members with different joint owners on various accounts to change their passwords and PINs to prevent unauthorized access to joint owners that are not listed on the account. Effective October 3 rd, joint owners will have the ability to set-up their own online/mobile banking and TTT access. Continued

21 Electronic Services Changes Quicken What is changing? You will be able to use your online banking User ID and password to access your Quicken account. This means you will no longer need a separate User ID and password just for Quicken. Changes to your online banking credentials will impact Quicken access. What do I need to do? Beginning 10/3 Provident members who use Quicken to manage their finances and pay bills will need to follow our conversion instructions located at providentcu.org/conversion. Be sure to locate the correct set of instructions for your version of Quicken: Windows 13-16, Mac 15, or Mac 16. Continued

22 Electronic Services Changes Quicken Conversion Steps The conversion instructions will walk you through these basic steps, covering everything that you need to do to ensure you accounts are set up correctly within Quicken. Back up your data Cancel outstanding payments before 9/30/16 (Quicken Bill Pay users only) Deactivate your Provident accounts within Quicken (on or after 10/3/2016) Reactivate your accounts by using Provident Credit Union (on or after 10/3/2016) Recreate online payments (Quicken Bill Pay users only) If you have any Quicken data problems after following these steps, be sure to read our troubleshooting guide (available at providentcu.org/conversion) which can help fix common conversion issues.

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