Yellow Intelligent User Guide A Guide To Downloading SDFI Secure Files

Transcription

1 Yellow Intelligent User Guide A Guide To Downloading SDFI Secure Files * This Guide Is Not For Independent Sale * May 3 rd, 2018 SDFI-TeleMedicine LLC 806 Buchanan Blvd STE Boulder City, NV Phone: Support@SDFI.com Copyright

2 Introduction Thank you for choosing SDFI -TeleMedicine as your photodocumentation solution. Below you will find some information on our SDFI User Guides, SDFI SoftSecrets and a few words about who we are and what we do. SDFI User Guides and SoftSecrets The intent of this guide and the SoftSecrets inside is to assist with your image management processes. Each of our Intelligent User Guides and our Advanced User Guides have been created with end user friendliness in mind. At the top of each page, you will find a title line reflecting the task you want to accomplish. If you flip through the guide, you will notice how each page shows a screen capture followed by step-by-step instructions and we even tell you if a page was intentionally left blank so that you know you did not miss a step. If at any time we can be of assistance, please do not hesitate to contact our technical support team by calling and choosing the option for support. You can also reach us via e- mail at: Support@SDFI.com. A Little Information About Us SDFI-TeleMedicine has been a leader in forensic medical photodocumentation for more than ten years, primarily serving sexual assault programs across the United States. During this time, effective photodocumentation has become a valuable resource for most forensic and medical disciplines expanding far beyond sexual assault purposes. SDFI provides equipment, processes, training and technical support for forensic medical professionals. This is accomplished through a high-resolution camera system, imaging software with forensic tools, high-level encryption for photodocumentation records and telemedicine functions. This process of collecting forensic medical photodocumentation is simple and seamless for the forensic medical professional without advanced photography or technical skills. The resulting high-resolution images, organized as photographic storyboards, accurately represent a person at the time of examination in order to support future medical and legal needs. SDFI -TeleMedicine Secure Beyond Reasonable Doubt SDFI -TeleMedicine, LLC, 806 Buchanan Blvd, STE , Boulder City, NV, i

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4 Disclaimers and Copyrights Disclaimers, Copyrights, Notes and Trademarks All Rights Reserved. No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted by any means, in any form, electronic, mechanical, photocopying, recording, or otherwise, without the written permission of the author. No patent liability is assumed with respect to the information contained herein. Precautions have been taken in preparation of these guides, however the publishers and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of this information contained herein including but not limited to special, incidental, consequential, or other damages. The authors, publishers and distributors do not represent or endorse the accuracy or reliability of any of the information or content contained in this guide, on any related website, nor the quality of any products, information or other materials displayed, purchased, or obtained by you. You hereby acknowledge that any reliance upon any information and materials shall be at your sole risk. The authors reserve the right, at their sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of this guide and at any time. This guide is provided by the authors on an "as is" basis. The authors, publishers and distributors expressly disclaim any and all warranties, express or implied, including without limitation warranties of merchantability and fitness for a particular purpose, with respect to the materials and products. In no event shall either the authors or the publishers be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the products, information or other materials displayed, purchased, or obtained by you. The authors, publishers and distributors specifically disclaim any responsibility for any liability, loss or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this guide. Notes This publication contains the opinions and ideas of its authors. They are intended to provide helpful and informative material on the subject covered. This bundle of products is sold with the understanding that the authors, publishers and distributors are not engaged in rendering advanced professional services of any type. If the reader requires advanced assistance or advice, a competent professional should be consulted. The authors, publishers and distributors provide all links, third party or otherwise, as a convenience only. They make no assurances and/or warranties, implied or otherwise, and are not responsible for any downloads you receive from the linked sites or any support related to the download or the downloaded technology. If you need support relating to any of the technology, software or hardware, please contact the manufacturer directly. Do not contact the authors, publishers or distributors for technical assistance as they cannot help you. For additional information including where to purchase and sales inquiries please contact: SDFI -TeleMedicine LLC OR Sales@SDFI.com 806 Buchanan Blvd STE Boulder City, NV Trademarks All brand names and product names used in this guide are trade names, service marks, trademarks, or registered trademarks of their respective owners. The authors, publishers and distributors may, or may not, be associated with any product or company mentioned in this book. SDFI -TeleMedicine, LLC, 806 Buchanan Blvd, STE , Boulder City, NV, iii

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6 SDFI Passphrase Support Only the person who sent the SDFI-TeleMedicine Secure File has the SDFI Secure File passphrase! You MUST contact that person, by telephone, to get the file access passphrase! SDFI-TeleMedicine technical support services are FREE and offered during the days and hours posted on the web page. Technical support hours are subject to change without notice. SDFI-TeleMedicine Contact Information SDFI-TeleMedicine, LLC 806 Buchanan Blvd STE Boulder City, NV Phone: SDFI -TeleMedicine, LLC, 806 Buchanan Blvd, STE , Boulder City, NV, v

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8 Table of Contents RECEIVING & DOWNLOADING SDFI-TELEMEDICINE FILES.1 REVIEWING SDFI-TELEMEDICINE IMAGES...11 BYPASSING RESTRICTED SDFI -TeleMedicine, LLC, 806 Buchanan Blvd, STE , Boulder City, NV, vii

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10 Receiving and Downloading SDFI-TeleMedicine Files Open your program, and look for an from your contact. The message will be similar to the message shown above. Left mouse click on the following link in the Click here to access the FileShare NOTE: When you left mouse click on the link, your internet browser software will open. If you have any problems, please read the for further instructions. This guide assumes you are using Internet Explorer as your default browser. Other browsers will look different; however, the process is essentially the same. Page 1 of 21

11 Receiving and Downloading SDFI-TeleMedicine Files Left mouse Click on the filename. The file will end with the letters.exe as seen above. Make a note of the filename. You will need the file name to complete this process. Page 2 of 21

12 Receiving and Downloading SDFI-TeleMedicine Files STOP! If a box appears asking if you want to Run or Save, you must left mouse click on the small arrow beside Save and choose the Save As, option. Note: If no box appears asking you to Run or Save, then the file might have automatically saved wherever you normally find your downloaded files. If this is the case, skip pages 4 and 5. Continue to page 6. Page 3 of 21

13 Receiving and Downloading SDFI-TeleMedicine Files You will only see this screen if you chose the Save As option explained on the previous page. Single left mouse click on Desktop to highlight it, then left mouse click Save. Allow the file to download and save to your desktop. Do not continue until it is finished. Page 4 of 21

14 Receiving and Downloading SDFI-TeleMedicine Files Note: If a warning at the bottom of the page appears, it is just a precaution and does not apply. Ignore it and close the larger open window as shown above. Close the window. Page 5 of 21

15 Receiving and Downloading SDFI-TeleMedicine Files Look on your desktop for an icon with the filename you made note of on page 2. Double left mouse click on the file. IMPORTANT: Before you can continue, you must have the SDFI Secure File passphrase for the SDFI Secure File. This passphrase can only be obtained through a telephone conversation with the sender. The passphrase was created by the sender of the SDFI Secure File and is specific to this SDFI Secure File only. Without the passphrase, the images cannot be accessed. Call the sender if you don t have it. Page 6 of 21

16 Receiving and Downloading SDFI-TeleMedicine Files If this window appears, then single left mouse click on Run. If this does not appear, then simply continue. Page 7 of 21

17 Receiving and Downloading SDFI-TeleMedicine Files CALL the sender to get the passphrase, if you have not already done so. You must enter the long passphrase exactly as communicated by the sender, including upper/lower case, special characters and spaces. When you are finished entering the passphrase, left mouse click OK. If you enter the passphrase incorrectly, you will have to start this step again. Once the passphrase has been entered correctly, the box will disappear. Hint: If you want to see your typing, uncheck the box beside Hide Typing. Page 8 of 21

18 Receiving and Downloading SDFI-TeleMedicine Files A yellow Windows folder will appear on your desktop with the same filename as the SDFI Secure File you received. This folder will contain your unencrypted forensic images. Note: The more images in the folder, the longer this process will take. However, this should be a pretty quick process. Older computers will take longer. Once it has finished, you will able to view your images. Page 9 of 21

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20 Reviewing SDFI-TeleMedicine Images Please read before proceeding: All image viewing software can display JPG images (file names ending with.jpg). If the sender also sent RAW files (filenames ending with.cr2), they are considered to be digital negatives. You may or may not be able to view RAW files by default with viewing software. If you can t view RAW files with your image viewing software, you must ask your IT team to download and install the Microsoft Camera Codec Pack. The Microsoft Camera Codec Pack is a free download from the Microsoft web page. Page 11 of 21

21 Reviewing SDFI-TeleMedicine Images Double left mouse click on the new folder. Page 12 of 21

22 Reviewing SDFI-TeleMedicine Images If you can t see thumbnails (small versions of the images), then change your view to Large Icons. If you are using Windows 7/10 you can do so by single left mouse clicking the view options icon as shown above. If you are using a different version of Windows and are not sure how to change your view, please ask your IT department for help. Page 13 of 21

23 Reviewing SDFI-TeleMedicine Images You can now double left mouse click on a picture to view it. The picture will open with the default image viewer installed on your computer. If you do not have third party software installed, then commonly it will open with the Microsoft Windows Photo Viewer (Windows 7) or Photos app (Windows 10). Note: Please refer to page 11 if your images do not open. Page 14 of 21

24 Reviewing SDFI-TeleMedicine Images If you are viewing the images with the Windows Photo Viewer, you can zoom in to see more detail by single left mouse clicking the zoom button and adjusting the slider. If the controls look different from the picture above, you may be using a third party image viewer. Contact your IT team for instructions on the use of your image viewer. Page 15 of 21

25 Reviewing SDFI-TeleMedicine Images Once you have zoomed in, you can move around the picture by doing the following: - Pick a spot with your cursor. - Hold down the left mouse button. - Move your mouse while holding the left mouse button down. Page 16 of 21

26 Bypassing Restricted If you have not received an link to download your images, you may have security measures in your environment that block s with links inside them. If that is the case, you can request the link be sent as an attachment. Simply download the attachment to your desktop and open the document. Page 17 of 21

27 Bypassing Restricted Copy the link inside the document by: - Single left mouse click on the text. Then press the CTRL key on your keyboard and the letter A at the same time to highlight all of the text. - Single RIGHT mouse click the highlighted text and single left mouse click on COPY from the list that appears. Page 18 of 21

28 Bypassing Restricted Open your internet browser (example above is Internet Explorer) and single left mouse click in the address bar as shown above. Single RIGHT mouse click the same place and left mouse click on PASTE from the options that appear. Press the ENTER or RETURN key on your keyboard. You now have the ability to download the file and can proceed with the standard operating process. Go to page 2 of this guide and continue. Page 19 of 21

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30 Congratulations! Page 21 of 21