Updates To The Reliance Bank Mobile Banking App

Transcription

1 Updates To The Reliance Bank Mobile Banking App February 2018 Table of Contents: (Click on a section to navigate there.) Add a Biller in BillPay (Person) page 2 Add a Biller in BillPay (Company) page 4 Bill Capture page 6 Paying A Captured Bill From The To Do List page 7 On-Device Enrollment page 8 Manually Change Passwords page 10 Reset Forgotten Passwords page 11 Change Password Prompts page 12 Missing Prompts page 13

2 2 Add A Biller in BillPay (Person): Previously, you could not add a new biller (Company or Person) in the BillPay system from your Mobile App. BillPay functioned on mobile only for payment to existing payees, and you would have to log into Retail Online in order to add a new biller. Now, simply select Manage Contacts from the Payments landing screen. Select Manage Contacts from the Payments landing screen. If the new biller is already a contact in the device s contact list, simply begin typing the person s name in the Add Contact Name screen. You will be able to choose the name from a list of suggested contacts. Adding a Contact that is already in the device s contact list. Adding a Contact that already appears in the device s contact list.

3 3 If the person you are adding is NOT in the device s contact list, the app will ask if the contact is a Company or a Person. After selecting Add As Person, you will be able to verify the contact s name. Adding a Contact that is NOT already in the device s contact list. In both cases, the remaining steps will vary depending on whether or not the contact entered is already a registered Popmoney user. If the contact IS a Popmoney user, you will be able to select a token ( address or phone number) through which the contact will receive payment notifications. After selecting the Notify Method, you will see the confirmation screen. Confirmation screen when contact is already a Popmoney user.

4 If the contact is NOT a Popmoney user, you will need to add an address or phone number where the contact can receive payment notifications. The confirmation page provides further information about how the contact will be notified and what happens if he/she does not claim the money. 4 Adding contact info and Confirmation screen when contact is NOT already a Popmoney user. Add A Biller in BillPay (Company): Begin by typing the name of the Company on the Add Contact Name screen. A list of potential companies that match the name entered will appear. Select the appropriate company name, or there is an option to add a new contact if the correct name does not appear on the list. Adding a new company biller in BillPay.

5 5 If the name appears on the list, you will then enter your account information for this biller (your account number with that company). When the biller has been successfully added, you will see the confirmation screen. Adding your account info and Confirmation screen. If the name of the company does not appear on the suggested list, it is most likely not set up to receive electronic payments. You can still set up that company for payment by check. You will need to enter additional information, such as the company s address and phone number, as well as your account information. The confirmation screen will inform you that you have the ability to pay this biller by paper check. Entering the company s address and phone number information, your account info, and the Confirmation screen which verifies the ability to pay by paper check.

6 6 Bill Capture: The new Bill Capture feature of BillPay on the Mobile App takes going green to a new level! Now you can take a photo of a paper bill with your device s camera and pay that bill digitally at the time of image capture, or later at your convenience. Begin by selecting Bill Capture from the Payments landing screen. Select Bill Capture from the Payments landing screen. Click on Take A Picture when you arrive on the Bill Capture landing screen to get started. Bill Capture is able to extract certain information from the bill automatically (as long as the image quality is good). If the captured bill matches an existing payee and the captured information is correct, tapping the Save button saves the bill and takes you to another screen. If the captured information is not correct, it can be edited before pressing Save. On the next screen, you can tap Pay to schedule a payment, or you can tap Finish to return and pay the saved bill later. (See next section for how to use the To Do List. ) Verify that the captured information is correct, then either schedule a payment or choose to finish later.

7 7 If the payee is new, you can navigate to your contacts page and select Contact Not Listed I will add later. You will then be prompted to add the new contact, and you will do so in the same way as described above. Before adding the contact, you must verify that you indeed want to link the captured bill to the new contact. Saving and linking a captured bill to a new biller contact. Paying A Captured Bill From The To Do List: After using Bill Capture to digitize a paper bill, you can choose to pay that bill immediately or finish the payment later. If you choose to pay later, the bill will be automatically added to your To Do List. To access the To Do List screen, simply choose the To Do icon from the Payments landing screen. Choose To Do from the Payments landing screen.

8 8 The To Do List will list all of your pending bill payments, ordered by due date (soonest first). Tap on the bill you wish to select, and you can either tap on Edit to edit the information, or tap on Pay to pay the bill. You can also tap I have already paid this bill if you have paid the bill by another payment method, and the bill will be removed from your To Do List. Sample To Do List, and Detail screen for a specific bill. You can choose to edit the info, or pay the bill. On-Device Enrollment: Previously, you had to sign-up for Mobile Banking by first signing-up for Retail Online using a PC or browser app. Now, you can enroll in Mobile Banking and Retail Online directly from the Mobile App. (If you enroll via mobile device and do not yet have Retail Online, you will automatically be enrolled in Retail Online.) The enrollment process first prompts you for your Account Number, Account Type (checking, savings, etc.), Social Security Number, Address, Date of Birth, and so on.

9 9 Sample enrollment screen. (This is just an example, the actual screen will more closely resemble our enrollment screen on Retail Online.) You will then be prompted to select a User Name and Password. You will be able to use these credentials to sign into both the Mobile App and Retail Online. Establishing User Name and Password. Finally, you will be asked to select 3 Security Questions and Answers. After enrollment is complete, you will see a confirmation screen with a button allowing you to log in.

10 10 Confirmation screen with option to log in. Manually Change Passwords: You can now change your password at any time from within the Mobile App. Begin by accessing the More menu and tapping Change Password. The Confirm Password screen will prompt you to enter your current password. The Edit Password screen will ask you to choose a new password following the guidelines, then enter it again to confirm. Changing a password within the Mobile App also changes it within Retail Online. For security purposes, after processing a password change, the program will sign you out and you must sign in again using your new password. Select Change Password from the More landing screen, confirm your current password, and finally select a new password that follows the guidelines.

11 11 Reset Forgotten Passwords: You can now reset a forgotten password directly from your Mobile App. The process is similar to that used when resetting a password on Retail Online. On the sign in screen, tap Reset Password, and the Forgot Password screen appears. The screen will ask you for your User Name, last 4 digits of your SSN, and your address. (The address must match the one you used to sign-up for Mobile Banking or Retail Online.) Tap the Reset Password button. Enter the required information on the Forgot Password screen, then tap Reset Password. You will be sent a temporary password to the address you provided. This temporary password will expire after 30 minutes. After signing in with the temporary password, you will be asked to enter your current password (which is now the temporary password) and then select a new password. These steps will be similar to those described above. REMEMBER: You will then be signed out and asked to sign in again with your new password. This will also change your password in Retail Online.

12 12 Change Password Prompts: When a password expired previously, you would not receive a prompt on the Mobile App to change your password. Instead, it would simply give a notification as though your password was incorrect. The Mobile App will now prompt you to change your password when it is necessary to do so. The app will simply display an Establish Credentials screen and ask you to select and confirm a new password within the guidelines. REMEMBER: You will then be signed out and asked to sign in again with your new password. This will also change your password in Retail Online. The Establish Credentials screen appears when you are prompted to change your password within the Mobile App.

13 13 Missing Prompts: Retail Online and Mobile Banking require an address so that the program can communicate with you, such as when a password is changed or estatements are available. If the program does not find an address in your profile during the Mobile Banking enrollment or sign-in process, the Mobile App will now display an Establish Profile screen at the end of the process. This screen will prompt you to enter and confirm an address. Users with no address stored in their Retail Online or Mobile Banking profile will be prompted to enter an e- mail address on the Establish Profile screen.