GTS Webbooking (GTSVE093)

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1 GTS Webbking (GTSVE093) User manual - April 2016

2 Updatet: April 2016 Page : 2 f 16 Cntents 1 Intrductin 3 2 Instructins General Changing the custmer number Types f bking Draft Search fr rders Registering rders Clleting/Delivery t custmer Unit Hazardus gds Attatchments Errr messages Feedback If a transmissin fails Shw rder/cpy existing rder Finalise repeated rder/change rder Track and Trace Units in dept Cancellatins Available capacity Alter use infrmatin 16

3 Updatet: April 2016 Page : 3 f 16 1 Intrductin This dcument is a set f instructins. It is intended fr custmers wh use s web site fr bking. The aim is that the user will be able t use these instructins as an aid when making a bking.

4 Updatet: April 2016 Page : 4 f 16 2 Instructins 2.1 General There are tw icns at the tp right: - Change user infrmatin (see sectin 2.7) - Lg ut 2.2 Changing the custmer number A user may have several custmer numbers. The custmer number can be changed by selecting the custmer number frm the list at the tp f the page. The web site will then be updated s that the searches- and rder registratin will be based n the selected custmer number. The field at the left f the list, shws whether the custmer number that is registered is a natinal r a cntinental custmer number. 2.3 Types f bking There are tw web site bking methds t chse frm, dmestic and cntinental bking. The custmer number determines which type f bking is pssible. Dmestic bking can be dne within Nrway and t/frm Nrway and Sweden. Cntinental bking can be made frm Nrway t the cntinent, thereby prviding mre terminals t chse frm. 2.4 Draft Here the user can search fr rders that have previusly been created r saved, but that have nt yet been sent t, i.e. incmplete bkings. The standard criteria fr searching are Departure date and Frm and T. This page als shws status messages frm, e.g. messages cncerning planned peratinal stppages, etc.

5 Updatet: April 2016 Page : 5 f 16 Draft Descriptins f the fields: Date f rder: Only shwn fr rders that the user has tried t send, and where the transmissin has failed (see als sectin 2.5.5) Bking-nr.: The ID number f the rder fr incmplete bkings Frm: The statin where the rder is frm T: The statin where the rder is t Departure date: The desired departure date fr the rder Status: There are tw pssible types f status: Made: Orders that have been created and saved, but nt sent Nt sent: Orders that the user has tried t send, but the transmissin has failed Status updated: The time fr updating the status When the cursr is held ver a rw in the rder list, that rw is marked. This permits the rw that is in fcus t be easily identified. In rder t lk at a draft rder, the user clicks n it in the rder list. If the user des nt want t send in an rder draft t, it can be deleted frm Draft by pening it and clicking n the Erase buttn at the tp right.

6 Updatet: April 2016 Page : 6 f Search fr rders Search fr rders On the Search fr rders page the user can search fr the rders that are registered with. This applies bth t rders that have been registered via the Internet and rders that have been registered via fax, etc. Bkings that have been registered via fax r cannt, hwever, be altered via the Internet. Cancelled rders are nt shwn as standard, but must be searched fr with the aid f the status functin. Descriptins f the fields: The field furthest t the left shws what kind f prduct the rder is fr; PA = Partner, FL = Flex. Order-nr.: The ID number f the rder fr cmpleted bkings Frm: The statin where the rder is frm T: The statin where the rder is t Departure date: The departure date fr the rder Available: The number f units withut unit number. Units: The ttal number f units. Status: There are five pssible types f status: Sent: The rder has been sent t Uncnfirmed: The rder has nt been cnfirmed by. Applies abve all t Partner rders and Repeat rders Cnfirmed: The rder has been cnfirmed by Uncnfirmed: The rder has been cancelled by Cancelled frm web: The rder has been cancelled via the Internet.

7 Updatet: April 2016 Page : 7 f 16 In prductin: The rder has reached the departure terminal. Cmpleted: The rder has reached the receiving terminal. Date changed/cancelled: The time when the rder was pssibly cancelled r changed. When the cursr is held ver a rw in the rder list, that rw is marked. This permits the rw that is in fcus t be easily identified. In rder t lk at an rder, the user clicks n the rder rw in the rder list. If there are several users all reservatins will be displayed, thugh n changes can be dne fr anther user s reservatin. 2.6 Registering rders In rder t register a new rder, the user clicks n the link Register rder. The fllwing page then appears: Registering rders Mandatry fields are marked by *. A list f the mandatry fields is shwn at the bttm f the page. An incmplete rder can be saved, but nt sent t. An rder that has been saved withut sending is saved in the web client in Draft. An rder that has been saved, but nt sent, can be altered befre it is sent t.

8 Updatet: April 2016 Page : 8 f Clleting/Delivery t custmer If the user selects Cllecting and/r Delivery t custmer, fllwing fields are expanded, fr cntinental custmers thugh, this will nt be n btin: Fields fr Cllecting and delivery infrmatin Unit It is nt pssible t send in an rder withut a unit. The type f unit is always mandatry, and fr custmers wh bk cntinental traffic the P400 field is als mandatry. Several units f the same type can be registered at the same time, by cmpleting the field Quantity and then clicking n Add. Several different types f unit can als be registered in the same bking. Registering f units befre the user has clicked n the Add buttn Registering f lad carriers after the user has clicked n the Add buttn Registering f units fr a cntinental custmer Infrmatin cncerning units can be edited directly in the table. In rder t remve a unit the user clicks n the waste basket icn at the far right, r marks the unit in the table by clicking n the figure in the grey field at the far left, and then presses the Delete buttn n the keybard. If there are hazardus gds registered fr the unit, these are als remved frm the unit. Once the unit has arrived at the terminal (Gate in), n changes can be made.

9 Updatet: April 2016 Page : 9 f Hazardus gds Alternative Yes r N must be selected. If the user wants t add hazardus gds, Yes is selected, therwise N". If the user has nt entered the infrmatin crrectly, an errr message is shwn. The rder cannt be transmitted until the errr has been crrected. In rder t add hazardus gds t a unit, the unit number (the figure in the grey field at the far left f the unit table) must first be selected. (If the unit is already marked in the unit table, the unit number is autmatically cmpleted, with the number f the marked unit.) The user then cmpletes the UN number and clicks n the arrw buttn. The arrw buttn in the scrll bar is then pressed t select the crrect packagaging grup. The user nw finds in the list bx the substance that has that particular UN number, and the desired substance can be selected. Registering f hazardus gds befre the user has clicked n the Add buttn

10 Updatet: April 2016 Page : 10 f 16 Registering f hazardus gds when the user has clicked in the list bx Registering f hazardus gds nce the user has selected the substance and clicked n the Add buttn The rest f the infrmatin is entered directly in the table. Fields marked * are mandatry. NOS infrmatin is mandatry fr individual substances and is therefre marked by (*). The net amunt is mandatry fr substances with hazard number 1, and is therefre als marked by (*). Any additinal infrmatin is put int the Nte field.

11 Updatet: April 2016 Page : 11 f 16 Hazardus gds are remved in the same way as units, either by clicking n the waste basket icn at the far right, r by marking the rw in the table under hazardus gds and then pressing the Delete buttn n the keybard Attachments Attachment t an rder sent t Cargnet. Chse Brwse t find the dcument n yur cmputer and Add t uplad the dcument. An attachment t the rder will be available fr. The attachment can be upladed when making an rder r at a later ccasin. If the attachment is upladed at a later ccasin, the rder must be sent t again Errr messages The errr messages that are displayed if any mandatry infrmatin is missing are shwn at the bttm f the page. Errr messages Feedback After the rder has been sent t, a message is displayed at the tp f the page. Fields shw the actins carried ut by the user, rder number, prduct type and rder status. Unit numbers that have nt been previusly registered by will temprarily disappear frm the bking. This message hwever ges t which can register the unknwn unit number after which it will be visible n the bking. Feedback field If a transmissin fails If the transmissin f a new rder fails, an errr message reprts this. The rder gets the status Nt sent and is saved in Draft. The user can try t send the rder again later, by searching fr it in Draft and clicking n the send buttn again.

12 Updatet: April 2016 Page : 12 f Shw rder/cpy existing rder By selecting an rder frm the rder list n the search page, the infrmatin that has been registered fr that rder can be displayed. If an rder has been sent t and arrived at the terminal (Gate in), it cannt be changed. Hwever the user can cpy the rder details int a new rder by clicking n the Cpy buttn at the tp right. When an rder is cpied all the infrmatin is transferred except fr the departure date and departure time. Example f a cnfirmed rder 2.7 Finalise repeated rder/change rder Repeated rders are rders that have already been registered by, but d nt have cmplete infrmatin. They are marked in the rder list by PA. Several fields in a repeated rder cannt be changed. This applies t the Frm and T statins, Departure date and Departure time, nr can new units be added, and the unit type cannt be changed. Unit weights can hwever be altered. On the ther hand, units can be remved, althugh there must be at least ne unit in the rder fr it t be able t be sent in. The equivalent applies t changing f rders. An rder that has been sent t can be changed if it has nt yet arrived at the terminal (Gate in). Changes made t an rder, but that the user wishes t be cancelled befre the changes have been sent in, can be deleted by clicking n the Cancel buttn at the tp right. Then the riginal infrmatin that is registered with will be fetched t the web client.

13 Updatet: April 2016 Page : 13 f Track and Trace Track and Trace In rder t pen the Track and Trace windw the user clicks n the Track and Trace link. On this page the user can search fr infrmatin cncerning the task and individual units. The search criteria used are Task number, Cntainer number and Frm date. If n criteria are stated, all tasks are displayed. Track & Trace events Event Descriptin Gate in Dept in Placed n wagn Arrived Gate ut The cntainer has been received at the departure terminal The cntainer is in the dept The cntainer has been placed n the train The cntainer is at an intermediate r final statin The cntainer has been delivered t the custmer

14 Updatet: April 2016 Page : 14 f Units in dept Units in dept This site shws units in depts n the varius terminals. The units shwn are the units assciated with the custmer number t wh the user are assciated t. Yu can als lk fr ld reservatins by entering the rder number in the field fr Cancellatins Cancellatins

15 Updatet: April 2016 Page : 15 f 16 Cancellatins handled in ur system will be visible n this site. Cancellatins will be shwn tgether with a cde fr reasn in additin t ther infrmatin Traffic infrmatin Traffic infrmatin Here we shw rders that are linked t yur custmer number and, if registered, any deviatins. Estimated pick up times is shwn and it will be updated cntinuusly until the arrival at the terminal Available capacity Available capacity On this image, it is shwn weather there are any available capacity in the trains. It is shwn by the clurs green and yellw, green meaning a lt f capacity and yellw, little capacity.

16 Updatet: April 2016 Page : 16 f Alter user infrmatin T change the user infrmatin the user clicks n this icn right. at the tp Here the user can change the passwrd and language settings fr the web client. It is als pssible t insert an address t which the rder cnfirmatin can be sent. Als, here a current telephne number can be inserted, fr quicker cntact between and the user. T return t web site bking the user clicks n Web bking. T receive and/r SMS during deviatins in s prductin, register ( Epst ) and phne number ( Telefnnummer ) in the fields belw. Register several recipients by cmma separating them. These autmatic deviatin messages are linked t the custmer number, and nt the user in the prtal.

17 ntat H: AS, Dyvekes vei 2, N-0192 Osl Telefn E-pst: Internett: : Traffic Nrth f Osl Traffic West/Suth f Osl Traffic Internatinal

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