Terms and Conditions of on-line ticket sales for productions held at the Krakow Opera at ul. Lubicz 48 through the site

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1 Terms and Conditions of on-line ticket sales for productions held at the Krakow Opera at ul. Lubicz 48 through the site I. GENERAL PROVISIONS 1. These Terms and Conditions set out the rules for online ticket sales for performances held at the Krakow Opera, carried out through under the Repertoire tab and the Purchase Ticket icon. 2. By buying an online ticket, you accept these Terms and Conditions. 3. On-line ticket sales begin on the day of publication of the repertoire on the official Krakow Opera internet site, in compliance with the Terms and Conditions of Ticket Sales and Booking for Performances at the Krakow Opera, ul. Lubicz 48, and end 1 day before the event date, subject to section VII. 6 of these Terms and Conditions. 4. The Purchase Ticket icon appears next to a given performance / concert only when tickets are sold online for that event and when tickets are available. 5. Online sales do not apply to morning performances (for children and youth) held at the Krakow Opera on business days. In special cases, in which the Krakow Opera s interest will require ensurance of presentation of its achievements to specific persons or institutions, as well as within the scope resulting from sponsorship, patronage, cooperation or subscription agreements concluded by the Krakow Opera for a particular season, the Opera reserves the right to limit to the extent necessary, the sales of tickets for a given performance / concert. 6. In case of adverse weather conditions the Krakow Opera reserves the right to reschedule / relocate or cancel open-air performances. In every such instance the Krakow Opera will publish notifications regarding the above changes on on the dates the relevant events take place. II. ORDERING AND BUYING 1. You should choose a performance scheduled for a specific date and time and follow the instructions that appear after clicking on the Purchase Ticket icon. 2. The Purchase Ticket icon will only allow you to buy tickets, not to book them. Any wire transfers made to the Krakow Opera s account without the use of the purchasing panel will be returned to your account. 3. At any given time you may purchase a maximum of 10 tickets for a single event. Page 1/5

2 4. From the moment you select seats in the auditorium and click the Add to cart / Buy now option, you have 10 minutes to place your order. On the expiry of this time limit, you need to start the purchase process again. 5. After you have completed your order form, you will be redirected to the Dotpay website on which you will pay for the tickets. 6. The price is inclusive of VAT. 7. Any orders that are not paid for within the time limit specified at the stage of accepting the order will be automatically cancelled. 8. You will be notified by to the address indicated in the order that your transaction has been completed successfully and that you have bought the tickets. In case of failure to make the payment within the specified time limit, you will be notified that your order has been cancelled. 9. The date on which the Krakow Opera receives a notification that the payment has been made will be decisive. 10. An invoice may only be issued to a person or company that bought the tickets online, provided that the relevant application form with the request to issue a VAT invoice has been previously completed and invoice details have been provided. III. DELIVERY, COLLECTION AND EXECUTION OF TICKETS BOUGHT ON-LINE 1. A ticket bought online will be delivered in an electronic form (PDF attachment) to the indicated address. 2. You are obliged to print out the ticket by yourself and present it upon entry to the event. To print out the ticket in a PDF format, it is necessary to install the free Adobe Acrobat Reader program. You should print out your ticket on a white A4 sheet of paper so that the codes are clearly visible. 3. You may also present your ticket (upon entry to the event) on the screen of your mobile device (tablet, mobile phone). 4. If you are unable to print out your electronic ticket or present it on your mobile device, the Box Office will print out your online ticket with the QR code, subject to the following: a) the received electronic ticket must be sent to the following address: kasa@opera.krakow.pl, and you must present the number of the transaction upon receipt; b) for events held at the Krakow Opera s venue, an employee of the Opera s Box Office will be able to print out your ticket no later than 45 minutes before the performance; Page 2/5

3 c) for events held outside of the Krakow Opera s venue, an employee of the Box Office will be able to print out your ticket no later than one day before the event date. 5. The QR code included in your electronic ticket bought online will be checked once, upon entry to the event. The Krakow Opera reserves the right to refuse entry to the event if the QR code has already been used. 6. Performances start on time. Members of the audience who arrive late will not be allowed to enter the auditorium until the interval (if there is no interval, your ticket will no longer be valid). 7. In the case referred to in section 6, you will not be entitled to demand that the Krakow Opera allow you to enter a performance, exchange your ticket for a new one, or give you a refund. 8. The Krakow Opera will be released from any liability in the event that you provide a third party with details that will authorise such person to collect your ticket. 9. There is a possibility of exchanging a purchased ticket for an invitation. The price for a single invitation is PLN 5. IV. TICKET RETURNS 1. You have the right to return or exchange your online ticket only when the performance has been cancelled or the repertoire has been changed. 2. In the event that the circumstances referred to in section 1 occur, the Krakow Opera will immediately notify you by phone or sent to the address indicated in your order. 3. The Krakow Opera will, within 14 days of the date on which the circumstances referred to in section 1 are announced, make a refund of your payment to the bank account indicated by you in your order, or will notify you of refusal to make a refund of your payment and the reasons for such refusal by to your address. V. COMPLAINTS PROCEDURE 1. Any queries, comments or complaints regarding the functioning of the online ticket sales system for Krakow Opera s performances should be submitted by to bilety@opera.krakow.pl. 2. You may make a complaint no later than 7 days from the date you become aware of a situation or event that provides a basis for your complaint. 4. Any complaints you may send after that date will not be considered and will not have any legal effects. Page 3/5

4 3. Your complaint should include the number, amount and date of your transaction, and a detailed description of and reasons for your complaint. 4. A decision that the Krakow Opera makes with respect to your complaint will be final and binding. You will be notified of the decision in a message sent to your address. 5. The Krakow Opera is not liable for any consequences resulting from improper functioning of the Dotpay payment system. VI. PERSONAL DATA PROTECTION 1. The controller of the personal data provided by you in the sales and booking processes is the Krakow Opera in Krakow, Krakow, ul. Lubicz Providing personal data in the sales and booking processes is voluntary and equivalent to giving consent to personal data storage and processing by the Opera in order to complete the transaction, get necessary contact information, and to book and sell tickets. 3. Personal data storage and processing is carried out in accordance with regulations described by the law in force, and that accordance is supervised by an independent data protection officer, specially indicated for that purpose, who can be contacted through the address odo@krakow.pl or by sending correspondence to the Krakow Opera. 4. Every person who shares his / her personal data has the right to its unlimited access, as well as to its modification, update, removal, relocation or filing an objection against its processing. 5. You agree to allow the Krakow Opera to perform any legal operations on your personal data to any extent necessary for carrying out objectives of personal data processing, as presented in the Regulations. In particular, the Krakow Opera is authorized to fixation, storage and removal of your personal data. 6. You have the right to freely and gratuitously access your personal data at any moment, the right to its modification, as well as the right to demand cease of its processing and its removal, relocation or filing an objection against its processing. 7. At any moment, you also have the right to file a complaint to the supervisory body (Inspector General for Personal Data Protection (GIODO) or its legal successor). VII. FINAL PROVISIONS 1. The Krakow Opera is not liable for the functioning of the Internet for the purposes of online ticket sales for the Krakow Opera performances. The Krakow Opera is not liable for any notifications, confirmations and other data lost on the Internet, individual Page 4/5

5 computer settings and configurations, as well as settings of or disruptions to Internet services on the part of the providers of such services. 2. You may view these Terms and Conditions at the Krakow Opera s venue, at the Box Office, and on 3. The Krakow Opera reserves the right to introduce amendments to these Terms and Conditions. The date of the amendment to these Terms and Conditions shall be the date on which a new version of these Terms and Conditions is published on the Krakow Opera s website. Should these Terms and Conditions be amended, the Krakow Opera undertakes to publish a relevant notification on its website no later than 2 days in advance. You accept such form of notification of the amendments to these Terms and Conditions. 4. The Krakow Opera reserves the right to decide about its website content, make amendments and modifications to that website, and to temporarily suspend online ticket sales. 5. You will use the Krakow Opera s website at your own expense and risk. The Krakow Opera gives no guarantee that you will be able to use its website without any faults, defects or disruptions. The Krakow Opera shall not be liable for the following: a) any potential damage that may result from improper functioning of the website or its temporary unavailability; b) any potential damage caused as a result of third parties gaining access to your data; c) any further consequences of downloading information from the website. 6. The Krakow Opera reserves the right to close online ticket sales at any time and without giving any reasons. 7. These Terms and Conditions do not apply if the mandatory provisions of law provide for different rights and obligations for You and the Krakow Opera. Page 5/5

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