5 Answering Machine TOPICS
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1 SECTION 5 TOPICS This section explains how to use the built-in and see captions of messages that people leave for you. You can hear the voice recording and read captions of the message. You can retrieve your messages remotely from a different phone, and CapTel can also show you captions of messages that are left on an external answering machine. About the Turning On/Off Playing Your Messages Erasing Messages Deleting All Messages Recording a Personal Greeting Seeing Captions of Voice Mail Messages Remote Message Retrieval Captioning Messages from an External Setting the Ring Count Playing Incoming Messages Aloud/Silent
2 About the Your CapTel 2400iBT can take messages for you when you are unavailable, for you to play back later. When checking your messages, you can listen to the messages as well as see captions. The CapTel saves up to 100 messages. Each message can be up to 90 seconds long. If you have more than one answering machine in your home or office, make sure only one answering machine device is turned on/active at a time. If you rely on voice mail service for messages, the CapTel should be turned off. Turning On/Off No Messages Available touch the button(s) below to setup your built-in answering machine or caption your external answering machine setup internal answering machine caption external answering machine 1. On the display screen, touch (Ans Machine). The first time you set up your, the display tells you there are no messages available. 2. Touch (setup internal answering machine). 3. The display screen shows you the current setting (on or off). Touch ( Off) and select on or off. 4. When you are finished, press HOME (HOME button) to exit. A green on on indicator appears on the icon to let you know at a glance whenever the is turned on.
3 Playing Your Messages Jim Mobile 2:42 PM 5/27/15 Msg: 3 of 3 (Recording) Hi dad sorry I missed you please give me a call back when you get home talk to you soon call delete 0:20 0:27 Font play re-caption 1. The display screen lets you know when you have unread messages waiting. 2. Touch (Ans Machine). 3. Select and touch the call you want to review from the Answering Machine list on the left of the display. 4. Information about the call you selected appears on the right of the display. 5. Touch (PLAY), then lift the CapTel handset to listen to your message. Or touch (speaker) to play messages aloud. 6. When you are done listening/reading messages, you can: Touch (Call) to place a call to this person. Touch (Delete) to erase the message and captions. Touch re-caption (re-caption) to get new captions of this message. Touch play (PLAY) to play the message/captions again. If you play your message and there are no captions, press the CAPTIONS button (blue light on). The voice message will play again, this time showing captions on the display. If you are playing your messages, and an incoming call occurs, you can send the call directly to the to listen to it later. 3 on Message indicator
4 Erasing Messages today 11:38 AM today 11:32 AM /15/15 4:23 PM John S. 2/15/15 2:56 PM Mary Cell Mary Cell /15/15 2:56 PM 0:01:14 2/14/ :42 PM play call delete next previous To erase an individual message: 1. The display screen lets you know when you have unread messages waiting. 2. Touch (Ans Machine). 3. Select and touch the call you want to review from the Answering Machine list on the left side of the display. 4. Information about the call you selected appears on the right side of the display. 5. Touch (PLAY) to listen to your message and see the captions. 6. To delete the message, touch (Delete). The display asks you to confirm you want to delete the message. Touch (yes) to delete or yes touch (no) to cancel. no When you are finished erasing your messages, press HOME to exit. (HOME button)
5 Deleting All Messages on Greeting Message External Speaker off Remote Access off Set Ring Count Delete All Messages Ext Ans Machine In addition to erasing messages one at a time as you play them, you can also erase all your saved messages at one time. To delete all your messages: 1. From the display screen, touch (Settings). 2. Touch (). 3. Touch (Delete All Messages). 4. The display asks you to confirm you want to delete ALL messages. yes Touch (yes) to delete or touch (no) to cancel. no 5. Press HOME (HOME button) to exit.
6 Recording a Personal Greeting answering machine on greeting message play greeting message Greeting Message record new greeting use default greeting external speaker off set ring count no saved messages You can record a personal greeting for the CapTel 2400iBT to use whenever the takes messages. If you do not want to record a personal greeting, the will use a pre-recorded greeting that says: Hello. No one is available to take your call. Please leave a message after the tone. To record a personal greeting: 1. From the display screen, touch (Settings). 2. Touch (). 3. Touch (Greeting Message). To hear the greeting that is currently being used, lift the handset and touch (play greeting message). You will be able to hear the greeting in the CapTel handset. 4. Touch (record new greeting) to record your personal message.
7 record new greeting message press to stop recording answering machine on Greeting Message external speaker off recording your greeting message set ring count no saved messages 5. Lift the CapTel handset and touch (press to start recording). 6. Speaking into the CapTel handset, record the personal greeting you would like the to use. When you are finished recording, touch (press to stop recording). 7. If you are not satisfied with your personal greeting, you can re-record it. Just repeat steps 4 6 above. 8. When you are satisfied with your personal greeting, touch accept (Accept). Hang up the CapTel handset. 9. Press HOME (HOME button) to exit. Seeing Captions of Voice Mail Messages If you use voice mail to get phone messages instead of the built-in answering machine, your CapTel 2400iBT can show captions of your voice mail messages. Simply use the CapTel dial pad to call into your voice mail system and log in the same way you would with any other telephone. Make sure the CAPTIONS light is on. As your voice mail messages are played, you will see captions on the display screen. Use the CapTel dial pad to select options in your voice mail menu system.
8 Remote Message Retrieval Remote Access This feature allows you to remotely manage (play or delete) your answering machine messages. A 4 digit PIN will be required to access your messages. touch the buttons below to turn remote access on or off off on Remote Access Setup CapTel lets you call in to play your messages when you are away from your home or office. This feature must be turned on and you must set a personal identification number (PIN) for security before this feature will work. The default setting for Remote Access is OFF. NOTE If possible, use a different CapTel phone when calling in to retrieve your messages, in order to be able to see captions of the messages. If you call using any other phone, you will be able to listen to the voice part of the messages but you will not be able to read captions at your remote location. To turn Remote Message Retrieval on: 1. From the display screen, touch (Settings). 2. Touch (). 3. Touch (Remote Access off). 4. Touch on (On) or off (Off) to select.
9 5. CapTel shows the default 4-digit Remote Access PIN. This is the number you need to enter when calling in remotely to play your Answering Machine messages. Enter a 4 digit Remote Access PIN and touch save, or touch cancel to turn off Remote Access and exit. Enter Remote Access PIN cancel save Remote Access Setup You should change the PIN to a different number for your own use. Touch the four digits on the display screen that you want to use. The selected PIN appears on screen to confirm your selection. Be sure to write your PIN down for your own reference. 6. When you have the PIN that you want, touch save (save). 7. CapTel confirms the PIN number you have saved and shows a list of remote access commands. Use these commands when calling in to get your messages remotely. Remote Access PIN Saved 0228 The PIN above will be needed to remotely access your CapTel answering machine messages touch to go back to answering machine menu ans. machine In Remote Access mode, use the commands below to remotely manage your answering machine messages Remote Access Commands Press 1 to Play Message Press 2 for Next Message Press 3 to Delete Message Press 4 to Exit Remote Access Remote Access Setup 8. When you are finished, press HOME (HOME button) to exit.
10 To Access Your Messages Remotely 1. From a different phone, call your own CapTel phone number and let it ring until the greeting begins. 2. Once you hear/read the BEEP, enter your 4-digit PIN by pressing keys on the dial pad of the phone that you are calling from. 3. Your CapTel 2400iBT will start playing aloud any recorded messages (starting with the most recent one) for you to hear. If you are calling from a different CapTel phone, you will be able to see captions of the messages while they are played. After each message is played, there is a pause that lets you enter one of the following commands on the phone s dial pad: Press 1 Play Message Press 2 Go to Next Message Press 3 Delete Message Press 4 Exit Remote Access If you do not press any of the dial pad keys, after 30 seconds your CapTel 2400iBT will automatically hang up. 4. When you are done, hang up the phone you are calling from. If possible, use a different CapTel phone when calling in to retrieve your messages, in order to be able to see captions of the messages. If you call using any other phone, you will be able to listen to the voice part of the message but you will not be able to read captions at your remote location.
11 Captioning Messages from an External caption external ans machine ** lift handset to start ** place handset microphone next to your answering machine speaker In addition to the built-in answering machine that comes with your CapTel phone, you can also see captions of voice messages that are left on an external answering machine (a separate answering machine you may own, not the one built into the CapTel phone). To get captions of your external answering machine messages: 1. From the display screen, touch (Settings). 2. Touch (). 3. Touch (Ext Ans Machine). 4. Lift the CapTel handset and place it next to your external answering machine speaker. Make sure the mouth-piece of the handset is next to the speaker of your answering machine. While you do this, your CapTel phone connects to the captioning service. 5. Press the PLAY button on your external answering machine, so that the messages are played aloud. The display will show captions of the messages as they are played. NOTE While checking messages, you may operate your external answering machine the same way you normally do, using features such as play, re-play, delete, or save messages. When you are done listening/reading captions, hang up the CapTel handset.
12 Setting the Ring Count select answering machine rings on Greeting Message External Speaker off 4Rings Remote Access off cancel accept Set Ring Count Delete All Messages Ext Ans Machine You can set the approximate number of times the CapTel will ring before the answers the call. The default setting is four (4) rings, but you can set it to be any number of rings between two (2) and twenty (20). NOTE The ring count may be slightly different in telephone systems that use distinctive ring patterns. Please experiment with this setting as needed for your specific telephone system. To set the number of rings before answering: 1. From the display screen, touch (Settings). 2. Touch (). 3. Touch (Set Ring Count). 4. Touch the (arrows) to select the number of rings you d like to use, then touch (Accept). accept 5. Press HOME (HOME button) to exit.
13 Playing Incoming Messages Aloud/Silent Alice Walton 3:23 PM 5/21/15 Msg: 1 of 1 (CapTel CA# C6070) (F) Hi Oh sorry I missed you I was hoping to catch you before you left I wanted to check and see if you re going to the game tonight? please give me a call back when you get this message call delete 0:20 0:27 Font play re-caption Just like with other s, you can screen callers by having incoming messages played aloud on the CapTel phone for before you answer the call. While this is a convenient feature, there may be times when you do not want incoming messages to be played aloud, but instead recorded silently for you to review at a later time. The default setting is for incoming messages to be muted (silent). To make incoming calls audible or set them to be silent: 1. From the display screen, touch (Settings). 2. Touch (). 3. Touch (External Speaker Off). 4. The display asks if you want to (turn on) or (turn off) the answering machine speaker. Touch the option you want. 5. Press HOME (HOME button) to exit. You can screen incoming messages by listening to the caller and reading the captions while the message is recorded. Make sure that the Speaker is set to On. If you choose to answer the call, just pick up the handset and begin talking. You can also send an incoming call directly to the answering machine to take a message if you are busy. Just touch ignore (Send to Ans Machine).
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