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1 Paid-for antivirus software Many people keep their computer safe by paying for a security suite (almost half of Which? members, according to our recent survey), which will usually include antivirus software, protection against scams and a firewall. Depending on how many devices you want to protect, your security package is likely to cost between 20 and 70 for one year. Paid-for security software suites often come with extra features such as parental controls and tools for maintenance, back-up and recovery that can help you restore your computer in the event of a disaster. Generally, they also have better customer service and technical support than free internet security. So if there's a particular feature or function you want, make sure the program you download has it. Most brands have options for just one device or, for more money, multi-user licences so you can install the same protection on two or more computers in your home. Some also allow you to pay extra up-front for a further year or two of cover. Pros: Provides an all-round security solution accessed through a single interface. Individual components are automatically updated at the same time so you get protection against the latest threats. Cons: They can be expensive and you ll also face ongoing costs, usually in the form of an annual subscription, to receive updates after the initial period of protection is over (usually a year). Some security suites can place a drain on system resources, too, potentially slowing down your computer. Read more: - Which?

2 Mac security software Despite their reputation for being more secure than Windows PCs, Apple Mac computers are not immune from viruses and malware. With more Apple products being sold, the target audience for hackers is becoming more attractive. This makes it more likely that viruses will be designed specifically to attack Macs, so it makes sense to think about Mac security software. In fact, we've seen a recent increase in Mac malware, typically in the form of annoying pop-up adverts and software that makes unwanted changes to settings, or causes other programs to malfunction. Apple continues to boost security in each new version of the MacOS operating system. But Macs do not include antivirus or anti-spyware software, although they do have a built-in firewall to block attacks from malicious users online. There s plenty of paid-for and free security software for the Mac to choose from. Pros: Apple computers are generally less vulnerable than PCs, so you may decide that you don t need to splash out on antivirus software for your Mac. Cons: Perhaps due to Apple computers' reputation for being less susceptible to malware, there aren t a huge amount of security packages available and those we have tested scored worse, on average, than antivirus suites for Windows. Get the best package for your Apple Mac - we ve picked out the best antivirus software for Apple. Read more: - Which?

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4 scam awareness scams, also called phishing scams, are becoming increasingly common as fraudsters come up with new tricks to try and steal your personal information and bank details. In some cases the s have malicious software attached which can infect your computer, tablet or mobile with a virus. View image on Twitter Action

5 Alert: We have fresh reports about this fake BT that takes advantage of the global # WannaCry ransomware attack ow.ly/ewo030bpygk 10:32-18 May people are talking about this Twitter Ads information and privacy Use our top 10 tips of technical and general advice to safeguard yourself. 1 Check the 'from' address It s always worth checking the address the comes from for spoofing. Scammers often change its name to make it look more like it is from the company or organisation they are pretending to contact you from. A scam usually has a fairly bizarre address behind what looks like a genuine sender name. To find out if there s a fraudster behind what looks like a genuine sender, use your mouse to hover the cursor over or right-click on the sender name and you should see the address behind it. 2 Is the greeting impersonal? Increasingly you will notice that scammers are getting better at sending s which include our name in the first line of the message. However, not all of them do. Sometimes scam s will just say Hi and not include your name, other times your address will be used after Hi. This impersonal approach to contacting you is another sign that it s likely to be a scammer behind the . 3 Check contact information and dates Does the 'contact us' information at the bottom of the link to anything? Is it clickable? Are the websites it links to genuine? If the answer is no, you should be on your guard. To see where a weblink links to without actually clicking on it, simply hover your mouse cursor over the link. In the bottom left-hand corner of your web browser, the web address where the link goes to will appear. Are the copyright dates (or any others) up to date? Often scammers will forget this detail. We came across an scam in March 2017, which said the closing date of the competition being advertised in the was December 31st If you see this level of inconsistency, it s probably a scam. 4 Check branding Scam s are often pretending to be from big brands, companies, supermarkets, retailers and deal sites or from trusted government departments. Checking branding and keeping an eye on the quality of branded logos, etc, in the can strongly indicate if the is a scam. Is the branding on the the same as it is on the company or government website? Does it match the last genuine you received from them? If the answer is no, be suspicious. 5

6 Check if the linked website is legitimate If you have clicked through to a website or landing page from an thinking it is genuine, make sure you also double-check the authenticity of the website. If it s a big brand or company, simply open a new tab and do a quick search for them. Click on their website and then compare the URL addresses. Are they the same, similar or totally different? This should give you a good indication as to whether the landing page is a fake or genuine. If you haven't yet clicked a link but are being asked to do so you can access an important message on your account, avoid the temptation to act quickly and log in via the link. Instead, open your browser and log in to your account via the official website. Check if the message is really there. If it isn't, you know the you received is likely to be from a scammer., as this will provide an extra layer of protection if you have unknowingly downloaded a computer virus after clicking a link or downloading an attachment. 6 Asking for personal or bank details? If an is asking you to update or re-enter your personal or bank details out of the blue, it is likely going to be a scam. Personal information includes things like your National Insurance number, your credit card number, Pin number, or credit card security code, your mother's maiden name or any other security answers you may have entered. Most companies will never ask for personal information to be supplied via . 7 Poor spelling, grammar and presentation? Increasingly scammers are getting better at presenting phishing s that are more or less free of poor spelling and grammar. But, you should still watch out for these tell-tale signs. More common is to see a real lack of consistency with the presentation of the , which may include several different font styles, font sizes and a mismatch of logos. 8 Trying hard to be 'official'? Scammers often try hard to make the sound official. They will do this in a number of ways, including using the word official. You are unlikely to see the messaging in a truly official shouting about how official it is. Scam s may also contain information such as account numbers and IDs designed to trick you into thinking the is genuine. Check any of these against your records to see if they match. 9 Trying to rush you? Fraudsters will try to pressure you with time-sensitive offers, encouraging you to act now or miss out on exclusive deals. Take your time to make all the checks you need. If the message is alerting you to look at something linked to an account you have with the company, organisation or retailer, you should log in separately to your account in a new tab or window It s better to miss out on a genuine deal than risk compromising your personal details or money.

7 10 Check with real company, brand or department If you re still unsure whether a scammer is behind the you received, get in touch with the brand or company featured in your directly via social media or their 'contact us' page. Remember also to check the brand or company help and customer services pages. Often big companies are aware of scams circulating and have published advice for customers on what to watch out for.

8 Seven ways to spot a fake, fraudulent or scam website It can be difficult to spot a fake, fraudulent or scam website. Fraudsters are extremely cunning and good at creating convincing websites. Take these seven simple steps to test whether a website is legitimate or not. 1Double-check the domain name A lot of fraudulent websites will use a domain name that references a well-known brand or product name. But won't be the official website. For example, website domains such as or should raise alarm bells. You should also be cautious of domains that end in.net or.org, as they are rarely used for online shopping so may have been acquired by questionable organisations. 2Is the offer too good to be true? When you see very low prices with ridiculous discounts, you should be a bit suspicious. If prices seem too good to be true then, sadly, they probably are. Scam websites use low prices to lure bargain-hungry shoppers to quickly sell fake, counterfeit or non-existent items. You can use our tips for spotting a scam to help you identify if something is actually a good deal or simply a con. 3Never pay by bank transfer

9 Alarm bells should ring if you are asked to pay for something online via a bank transfer. If you buy something that turns out to be fake or non-existent with a credit or debit card, you do have some rights to get your money back. But if you pay by bank transfer, there s very little you can do to get your cash back. 4Browse the website Take a couple of minutes to double-check the site. Maybe visit the homepage or the About us pages and read the text there. Watch out for poor English, such as spelling and grammar mistakes, or phrases that don t sound quite right. It could mean the site isn t genuine and was put together by someone abroad looking to make a quick profit. You should also check that the website lists any contact information. Reputable and legitimate companies will always list ways to get in touch with them; if the website doesn t have a Contact us page, it could well be fraudulent. If the site does have Contact us page but only offers a form to fill out, be wary as this could also be an indication of a dubious website. Any company offering goods or services should list a place of business, as well as a phone number or address through which to contact them. If none of this information is available, you should treat the website as highly suspicious.

10 5Check the returns policy If the company is selling a product online, it should have a shipping and returns policy listed on its website. If it s a real company, it should tell you how and where to return a faulty item. The website should also have terms and conditions, and a privacy policy that tells you exactly what it plans to do with any data you share and any extra contractual rights you may have. 6Read some online reviews Look at reviews across a number of sources, such as Trustpilot, Feefo or Sitejabber, which aggregate customer reviews. Don t look at just one review website check several to avoid being influenced by potentially fake reviews. You should also check the company s social media pages for recent activity and to see what other people are posting on their social channels. Use our top tips to spot a fake review: 1. Are there lots of oddly similar reviews? It should be a red flag if you notice a similarity in the reviews across several websites. Reading through reviews, you might notice a whole set that use similar word groupings and writing style. This often means the reviewers are either copying information or that the reviews were all written by the same person.

11 2. Are the reviewers all very new? Watch out for reviews from new accounts. Some of the reviews should be from long-standing members of the site. You might find the person has reviewed hundreds of websites, which gives them more credibility than someone who s only reviewed one site. 3. Is the review non-factual or overly factual? Facts are important in a review; don t trust a review if facts or actionable information is light on the ground. Similarly, a review that gives no personal opinion at all may well be a fake and in any case, it s not a great deal of help. 4. Can you only find very few reviews? In this case, it s probably best to give any suspicious website a miss. 7Can you trust a trust mark? Research carried out by ANEC, a European consumer organisation, found that seven in ten people say they re more likely to use a website with a trust-mark label or logo. But with more than 50 different trust-mark labels and logos in use across Europe, and many countries also not using them at all, they are not always a sound way of judging whether a website is trustworthy. Also, just because a website appears to carry the logo of a reputable trade organisation, it still doesn t necessarily mean the website is genuine. If you re in doubt, you could always contact the trust-mark company to check.

12 Seven ways to spot a scam It can be difficult to spot a scam. Fraudsters are extremely cunning and good at creating convincing scams. You may avoid falling for scams by asking yourself these seven simple questions. If you answer yes to any of the following, there's a good chance it's a scam. 1Contacted out of the blue? An unsolicited call can be a sign of being contacted by a company you don't want to deal with. However, companies do sometimes call their customers out of the blue for a legitimate reason. If you're called by a company, make sure you do all you can to verify the identity of the caller. Ask them to give you details that only the company will know. For instance. your service contract details, payment details or bank account details. If you're not 100% convinced of the identity of the caller, hang up and contact the company directly from a different phone. There are some instances, though, where it's best if you're the person to instigate the first contact. For instance, if you're looking to make an investment or if you're looking for a new bank account or credit card, you should always be the first one to make contact.

13 2Is the deal too good to be true? Scams will often promise high returns for very little financial commitment. They may even say that a deal is too good to miss. Use your common sense, if a deal is too good to be true, it inevitably is. 3Asked to share personal details? Never share your personal details with anyone you can't validate is who they say they are. Phishing s or phone scammers will often try and get valuable personal data from you, and they can use this to steal your identity or steal your money. Scam watch Recent Which? research shows that 62% of people say they have been targeted by online fraudsters in the past 12 months 4Pressurised to respond quickly? Never proceed unless you are absolutely certain your money will be safe. Once you transfer, it may be too late. Scammers will often try to hurry your decision making, always take a breath and think things through. Salesmen in particular should always give you time and space to make an informed decision, anyone who tries to rush you is not to be trusted. 5Are the contact details vague?

14 Vague contact details can be a PO box, premium rate number (starting 09 ) or mobile number. If anything goes wrong it's important you can contact those involved. This will be difficult if you don't have accurate contact information. Premium rate numbers are also a favoured trick for squeezing every penny they can out of you. 6Spelling or grammatical mistakes? Legitimate organisations will rarely, if ever, make glaring spelling or grammatical mistakes, and if so they will usually be an isolated incident. 7Are you asked to keep it quiet? Being asked to keep something quiet should be a red flag. It's important you can discuss any agreements with your friends, family or independent advisors. Often asking you to stay silent is used to keep you away from the advice and support you need in making a decision. If you've come across a scam, take a look at our guide to reporting it to the right organisation.

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