CALL LOGGING PROCESS
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1 CALL LOGGING PROCESS 1. TO REGISTER A COMPLAINT, FIRST YOU NEED TO REGISTER YOUR PRODUCT ON VIVITEK WEB SITE. BELOW ARE THE STEPS TO REGISTER YOUR PRODUCT ON VIVTEK WEB SITE. 2. LOG ON TO 3. CLICK ON SUPPORT TAB & CLICK ON PRODUCT REGISTRATION. 4. FILL ALL THE DETAILS & CHOOSE IF YOU WANT ONSITE SERVICE/SUPPORT OR NOT.
2 5. PRESS THE SUBMIT BUTTON. THEN YOU WILL RECEIVE A MAIL FROM VIVITEK BRIFING YOU PRODUCT WARRANTY VALIDITY & WARRANTY CARD. PLEASE KEEP THIS IN YOUR SAFE CUSTODY FOR GETTING ONSITE SERVICE & SHOW THIS TO OUR ENGINEERS AS & WHEN REQUIRED. 6. ONCE YOUR PRODUCT IS REGISTERED THEN YOU WILL BE ABLE TO LOGG COMPLAINT ONLINE, WHICH WILL BE ATTENDED WITHIN REASONABLE TIME. 7. TO REGISTER A COMPLAINT, PLEASE GO TO COMPLAINT REGISTRATION TAB. 8. FIRST IT WILL ASK TO FILL THE PRODUCT SERIAL NUMBER. WHEN YOU WILL FILL THE SERIAL NO, IT WILL CROSS VERIFY THAT IF YOUR PRODUCT REGISTERED OR NOT. 9. IF YOUR PRODUCT IS NOT REGISTERED THEN CLICK ON Click Here TO REGISTER YOUR PRODUCT.
3 10. IF YOU HAVE ALREADY REGISTERED, THEN SYSTEM WILL SHOW YOU YOUR PRODUCT DETAILS. THEN YOU CAN PROCEED FOR COMPLAINT REGISTRATION. 11. FILL ALL THE DETAILS. Please mention the current location where you required the onsite service. 12. PRESS SUBMIT BUTTON.
4 ONCE YOU CLICK ON SUBMIT BUTTON, YOU WILL RECEIVE AN AUTO RESOPNSE WITH UNIQUE COMPLAINT ID FROM VIVITEK. WITHIN NEXT 24 WORKING HOURS (Except Saturday, Sunday & Holidays) VIVITEK TECHNICAL TEAM WILL CONTACT YOU. YOUR COMPLAINT WILL BE CLOSED WITHIN NEXT 5 WORKING DAYS. ON SITE SERVICE CAN BE AVAILABLE AT BELOW MENTIONED LOCATIONS: SI. No. Territory City SI. No. Territory City 1. MUMBAI Mumbai 2. Haryana Gurgaon/Karnal Ahmedabad/ 3. GUJURAT Rajkot/ Vadodara/ Surat 4. PUNJAB Chandigarh/Ludhiana 5. GOA Panaji 6. RAJASTHAN Jaipur 7. CHATTISHGARH Raipur 8. J&K Jammu 9. NAGPUR Vidharva 10. KARNATAKA Bangalore/Mangalore/ Mysore,Hubli 11. ROM Pune/Nasik 12. ANDRA PRADESH Hyderabad/ Secundarabad/Vizag 13. WEST BENGAL Kolkata/ Siliguri 14. TAMILNADU Chennai/Coimbatore/ Madurai 15. JHARKHAND Ranchi 16. KERLA Kochi/Kottayam 17. ORISSA Bhubaneswar 18. UP NOIDA/ LUCKNOW 19. ASSAM Guwahati 20. UTTARAKHAND Dehradun 21. DELHI Delhi NCR 22.
5 IF CUSTOMER FACES ANY PROBLEM DURING REGISTRATION OF PRODUCT OR LOGGING COMPLAINT, THEN HE/SHE CAN CALL TO VIVITEK SERIVICE CENTRE DIRECTLY. Contact No: Land Phone: EXTN: 4122/4061/4015 ID: Contact Time: Monday to Friday (09:00 AM to 05:30PM) ALSO CUSTOMER CAN SEND THEIR PROJECTORS FOR SERVICE DIRECTLY TO BELOW MENTIONED DELTA SERVICE CENTRE. DELHI NCR BANGALORE KOLKATA MAHARASTRA HYDERABAD CHENNAI Delta India Electronics Pvt Ltd Plot-43, Sector -35, HSIIDC Gurgaon, Haryana Tele : EXTN: 4122/4061/4015 Fax : Delta India Electronics Pvt. Ltd. Ozone Manay Tech Park, 'A' Block, 3rd Floor, Hosur Road Hongasandra Village, BANGALORE Karnataka. Phone Numbers: Fax: Delta Power Solutions (India) Pvt. Ltd Victoria Park Building, Plot No- 37/2, Block- GN, 9th Floor, Sector- V, Salt Lake City, Kolkata , Tel /3860 Delta India Electronics Pvt Ltd Office No-701,7th floor, A Wing, Reliable Tech Park, Behind Reliable Plaza, Off. Thane Belapur Road, Airoli, Navi Mumbai MAHARASHTRA. Tel : ( Board ) Delta India Electronics Pvt Ltd. Shree Prashanti SAI TOWERS Plot NO 68, Nagarjuna Hills Road NO:1 Banjarahills HYDERABAD: Land Line number: Fax Number: Delta Energy System Pvt. Ltd. Ground Floor at Plot No.46, Veerappa Nagar Alwarthiru Nagar PO, Chennai Tele: Fax:
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