Managing User Accounts

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1 A variety f user types are available in Lighthuse Transactin Manager (LTM) with cnfigurable permissins that allw the Accunt Administratr and administratr-type users fr the accunt t manage the abilities and permissins f each user accunt. LTM currently has the fllwing types f users available: N Access This user type keeps the user s accunt active while nt allwing them t sign in t LTM. This user type is designed fr emplyees taking extended perids away frm the business, such as leaves f absence. Standard This user type is the mst cmmn. It can be cnfigured t access all features in LTM with the exceptin f the administrative menus. This user type is designed fr auditrs, clerks, r ther nnmanagement users. Administratr This is a management user type and can be cnfigured t access all features in LTM, except fr the Accunt Administratr functins. In additin, this user type can create ther users but cannt create administratr-type users. Only the Accunt Administratr can create administratr-type users. Site Admin This user type is fr cnfiguring a custm website with IT S YOUR CARD (IYC) SiteBuilder that custmers can use t purchase gift cards (an IYC website). The Accunt Administratr cntrls all ther settings. Fr additinal infrmatin, see the IYC fr Administratrs dcument in Lighthuse Transactin Manager Help. Online/Offline Entry This user type allws access t the Online Entry and Offline Entry menu ptins and pages. It is designed fr clerks wh wrk at a business that uses nline entry and ffline entry in LTM t prcess transactins instead f a traditinal pint-f-sale (POS) r prperty management system (PMS). The Online Entry and Offline Entry pages handle track swipes and printing t a receipt printer, s all peratins f an existing credit card terminal can be perfrmed using a PC with a web brwser and the apprpriate add-n peripherals. API This user type is specifically fr third-party systems using direct server-t-server web service calls t cmmunicate with LTM and cannt access menu ptins r sign in thrugh nrmal means. It is designed fr POS r PMS interface vendrs. (This user type is nt necessary fr merchants using an Access Tken t authenticate cmmunicatin with LTM via direct server-t-server web service calls because the Access Tken prvides the authenticatin.) Nte: The Accunt Administratr is the nly user accunt that can create an administratr-type user r an IYC site administratr-type user. Other user types can be created by administratr-type users fr the accunt. Page 1 f 9

2 Creating a New User Accunt When creating a new user, remember that the user type and permissins yu select under Lighthuse Transactin Manager and It s Yur Card will affect what the user will be able t view and what they will be able t access. In sme cases, they will nt be able t see certain menu items, like It s Yur Card. In ther cases, they will see an ptin, such as Online Entry, but will nt be able t access the functinality. T create a new user, cmplete the fllwing steps: 1. Frm the menu, select User > User Maintenance. 2. On the User Maintenance page, click Create a New User. 3. In the Create User windw, cmplete the fllwing steps: Requirement: If yur web brwser is cnfigured t ppulate saved lgin infrmatin, ensure the fields in the Create User windw are cleared befre beginning. Enter a name in the Username field. Usernames are nt case sensitive and the mst cmmn chice is sme variatin f first name, last name, and initials. (If applicable) Enter the user's address in the field. Requirement: An address is required if the Accunt Administratr enabled Require User Address n the Security Settings page. Shift4 Payments requires crprate addresses. Persnal addresses (such as Gmail, AOL, Yah, etc.) are nt acceptable. (Optinal) If clerk IDs are in use, enter the number that identifies the user in the Clerk ID field. Clerk IDs can cntain up t five digits. (Sme prcessrs display the Clerk ID number n custmer receipts.) In the Passwrd area, select the desired ptin: a randmly generated passwrd t the user s abve Select this ptin if yu entered an address in the field abve. After this user accunt is created, a system generated will be sent t the address in the field. It will cntain the infrmatin (accunt number, username, and temprary passwrd) the user will need t sign in t LTM fr the first time. Immediately after signing in, the user will be prmpted t change the temprary passwrd t a unique, persnal passwrd and answer their five passwrd recvery questins. Page 2 f 9

3 a randmly generated passwrd t: [ Address] Select this ptin and then enter the user s address in the Address field. LTM will nt stre the address entered int the Address field. After this user accunt is created, a system generated will be sent t the address in the Address field. It will cntain the infrmatin (accunt number, username, and temprary passwrd) the user will need t sign in t LTM fr the first time. Immediately after signing in, the user will be prmpted t change the temprary passwrd t a unique, persnal passwrd and answer their five passwrd recvery questins. Manually set user's passwrd Select this ptin, enter a passwrd in the Passwrd field, and then reenter the passwrd in the Verificatin field. Immediately after signing in, the user will be prmpted t change the passwrd t a unique, persnal passwrd and answer their five passwrd recvery questins. In the Lighthuse Transactin Manager sectin, cmplete the fllwing steps: In the User Type list, select the desired ptin: N access Standard Administratr Online/Offline Entry API Tip: User types are defined n page 1. In the Permissins area, select the desired ptins: Add sales Mdify sales Delete sales Add refunds Mdify refunds Delete refunds Batch submittals Peridic billing access EMV devices access Nte: The EMV devices access permissin will nly be displayed and available if the accunt has EMV enabled. Page 3 f 9

4 (If applicable) In the It s Yur Card sectin, cmplete the fllwing steps: In the User Type list, select the desired ptin: N access Standard Administratr Site Admin Online/Offline Entry API Tip: User types are defined n page 1. In the Permissins area, select the desired ptins: Issue cards Activate cards Deactivate cards Sell cards Fulfill rders Delete authrizatins In the Other Cntrls sectin, select the desired ptins: Mask card numbers If selected, the user will nt be able t see the full card number n the View Transactin pages. This is the recmmended setting because it keeps all card infrmatin secure. If cleared, full card infrmatin can be displayed and printed. WARNING! In accrdance with PCI DSS Requirement 7.1, end user access t cardhlder data shuld be limited t nly thse individuals whse jb requires such access. Nt selecting this ptin allws full card infrmatin t be displayed t the user. In additin, the user can als print the infrmatin. Disallw use f transactin grid If selected, the transactin grid is disabled. If cleared, the transactin grid, which is an advanced auditing tl and shuld nly be used by thse experienced in using this type f tl, is enabled. Fr additinal infrmatin n the transactin grid, see the Auditing Transactins Guide in Lighthuse Transactin Manager Help. Page 4 f 9

5 Accunt never expires If selected, this user accunt will never expire. If cleared, this user accunt will expire in accrdance with the cnfiguratins made by the Accunt Administratr. Imprtant: If the Accunt Administratr enabled Aut Disable Stale Users n the Security Settings page, selecting this ptin will verride that setting and its cnfiguratins. Bypass IP address restrictins fr this user If selected, this user accunt will be able t sign in t LTM frm anywhere. If cleared, this user accunt must sign in t LTM in accrdance with the cnfiguratins made by the Accunt Administratr. Imprtant: If the Accunt Administratr enabled IP address restrictins, selecting this ptin will verride thse settings. (If applicable) In the User Shifts sectin, select the shifts during which the user shuld be able t access LTM. (Shifts must be created befre any ptins will be displayed.) Requirement: User shifts must be selected if the Accunt Administratr enabled Enfrce Scheduled User Wrk Shifts n the Security Settings page. If user shifts are nt selected, then the user will nt be able t sign in t LTM. In the Merchants sectin, select the merchants that the user shuld be able t access in LTM. Requirement: At least ne merchant must be selected (even if it is the nly ptin) in rder t cnfigure this user accunt crrectly. Page 5 f 9

6 Click Create User. Page 6 f 9

7 Editing r Deleting an Existing User Accunt When editing an existing user, remember that the user type and permissins yu select under Lighthuse Transactin Manager and It s Yur Card will affect what the user will be able t view and what they will be able t access. Shift4 Payments recmmends editing user accunts t have n access in lieu f deleting user accunts; hwever, the functinality t delete user accunts in LTM is still available. T edit r delete an existing user, cmplete the fllwing steps: 1. Frm the menu, select User > User Maintenance. 2. On the User Maintenance page, click the user s name that yu wuld like t edit r delete frm LTM. This will pen the Update User windw. Tip: T quickly lcate a user, enter their username in the Search field. 3. (If applicable) T edit the user, cmplete the fllwing steps: Edit any f the fields reviewed in the Creating a New User Accunt sectin. Nte there is an additinal ptin in the Passwrd sectin: Keep user s current passwrd This is selected by default when an existing user has been selected fr editing. Fr example, when a suspended/lcked user accunt needs t be reactivated by the Accunt Administratr r an administratr-type user, they can select Reactivate and then Update User. This will reactivate the user s accunt and they can attempt t sign in with their previusly set passwrd. If they dn t remember their passwrd, they can use Lgin Help n the Lighthuse Transactin Manager User Sign In page t reset it. Click Update User. 4. (If applicable) T remve the authenticatr frm the user s accunt (because they lst their reset cde), cmplete the fllwing steps: Page 7 f 9

8 In the Other Cntrls sectin, click Remve authenticatr. In the Manage Authenticatr windw, enter yur LTM passwrd, and then click Remve Authenticatr. 5. (If applicable) T delete the user, click Delete User and then OK. WARNING! Deleting a user accunt cannt be undne. Shift4 Payments recmmends editing user accunts t a N access user type in lieu f deleting user accunts. Page 8 f 9

9 Nte: Deleting a user will nt delete the infrmatin btained by that user while they were active. Page 9 f 9

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