Welcome to Maestro. Your Quick Guide for Getting Started and Using Key Features. Maestro. Save time. Easily communicate with colleagues

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1 Welcome to Your Quick Guide for Getting Started and Using Key Features Save time Easily communicate with colleagues Get need-to-know clinical information

2 How to Download and Get Started with 1. Search for and download the free HMH app from Google Play or the Apple App Store. Be sure to use a WiFi connection to ensure consistent access. 2. Click Install and open the app. Select allow notifications so you ll know when you get messages from colleagues. 3. Sign in using your Hackensack Meridian Health address (e.g. firstname.lastname@hackensackmeridian.org) and the password that you use to access network applications including hospital electronic medical records such as Epic. 4. Create, enter and confirm a four-digit PIN # (any number that you won t easily forget). Using this PIN is critical for protecting Patient Health Information. Note: You must have a passcode set on your device. Your to-do list Download the app and update your settings. Send a Secure Text to a colleague. Check out My Feed to find need-to-know information. Use the Directory to connect directly with care team members at your facility. Share your Feedback on what s working and what we can improve. 1

3 How To Use Key Features SEND AND RECEIVE IMPORTANT CLINICAL INFORMATION Securely send texts, images and other information with your colleagues to efficiently manage patient care. FIND NEED-TO-KNOW INFORMATION THAT S RELEVANT TO YOU This centralized communications feed has important information for your location and specialty, such as clinical alerts, new specialties you can refer to, tips from your colleagues and network performance data. SEE WHO S ON CALL Easily access the on-call schedule across locations and specialties so you know who to contact for urgent care needs. CONNECT WITH YOUR COLLEAGUES Easily search to find contact information for locations, providers and clinicians. 2

4 How To Use Key Features CME ACTIVITIES View and search for CME activities throughout the entire HMH network. Search by location, specialty or event category (regularly scheduled series, symposia etc.) GET URGENT ALERTS You ll receive an audible alert whenever an urgent event, like a power outage or location closing, occurs that requires your immediate attention. MAESTRO TIPS Access resources that help you get the most out of, including FAQs, use cases and a guide to customizing your notifications. PROVIDE YOUR FEEDBACK Please tell us what you think. Your feedback will help us improve and make your daily communications faster, easier and more productive. MAESTRO WEB PORTAL Use s centralized communications hub to access important information for your location(s) and specialty and find other helpful resources. 3

5 How to Update Your Settings SET YOUR PASSCODE LOCK You must enable your smartphone s passcode lock prior to using. iphone: Settings > Touch ID & Passcode. Select Turn Passcode On. Android: Settings > Security & Location > Screen Lock Type > Pin 4

6 How to Update Your Settings SET YOUR PHONE TO RECEIVE NOTIFICATIONS iphone: Settings > Notifications > HMH. Be sure to select Lock Screen, Notification Center, and Banners. This ensures that you ll receive notifications when your smartphone screen is locked. In addition, be sure to turn ON the toggle switches for Allow Notifications, Sounds and Badges. This ensures you ll receive audible reminders of important messages. Android: Settings > Apps & Notifications > HMH > On 5

7 How to Update Your Settings SELECT YOUR AVAILABILITY STATUS 1. In the app, tap your name at the top of the screen to access your options. 2. Select your status: Available: A green dot appears next to your name. This informs colleagues that you re ready to receive messages. By default, your status is always set to Available, unless you set it as either Unavailable or Do Not Disturb. Unavailable: A red dot appears next to your name. This tells colleagues that you re away or unable to respond to their messages. They will still be able to text you, but they ll receive a pop-up message indicating that you may be unable to respond quickly. Do Not Disturb: You can select specific time frames when you want to automatically switch your status to Unavailable. 3. Add a custom message to your availability status by tapping Enter your availability status. For example: I am on vacation until 10/30. 6

8 How to Update Your Settings FORWARD YOUR INCOMING MESSAGES TO ANOTHER CLINICIAN WHEN YOU RE UNAVAILABLE 1. Tap your name at the top of the screen to access your options. 2. Next to Enable Coverage, turn the toggle switch ON 3. Select the name of the covering physician. 7

9 How to Update Your Settings GET A RECEIPT CONFIRMATION FOR MESSAGES YOU SEND 1. Select Secure Text from the home screen. 2. Tap the Pencil icon at the top of the page. 3. Enter the recipient s name. 4. Below the name, tap Receipt Confirmation and select when you want to be notified. 8

10 FAQs SENDING AND RECEIVING SECURE MESSAGES How do I send a secure message? Click on the Secure Text icon > Click on the Contacts tab. Here you can search by name, specialty or unit/department. Click on the name of the individual to whom your message will be sent. What do the red or green dots next to someone s name mean? A solid green dot indicates that the person is available on. A hollow green dot indicates that the person is covered by another user. A red dot indicates that the person is currently unavailable on. The absence of a dot indicates that the person has not activated their app, and is not available via secure text messaging. Can I still send a secure text message to someone who does not have a dot next to his or her name? Yes, you can send a secure text message to someone who is not available for secure text messaging. If the intended recipient s cell phone number is listed in the app, he or she will receive a regular text message stating that a secure text message is pending and providing instructions for downloading the app and retrieving the message. A colleague I communicate with daily does not have a green dot next to her name. How do I invite her onto so we can communicate securely? Let your colleague know that you would like her to be reachable on the app, and invite her to download and activate the app. If you would like to request adding a new user to the application, please visit: to submit a new user request form. How can I tell if the recipient(s) read my secure message? Once the recipient reads your message, the word Read will appear below the message, along with the date and time the message was read. How do I receive a Receipt Confirmation alert when the recipient has read my message? Select Secure Text from the home screen. Tap the Pencil icon. Enter the recipient s name. Below the name, tap Receipt Confirmation and select when you want to be notified. 9

11 FAQs How do I search for a colleague s phone number or a department phone number? There are two ways to search for phone numbers through : For colleagues: Click on the Secure Text icon. Search for the colleague you wish to call and click on their name. You will then have the option to either call their cell phone (if available) or call their office phone. For departments: Click the Telephone Directory icon. Here you can search for departments within the organization, along with members of the staff. How do I create a Group Chat and send Group Chat Messages? Click the Secure Text icon and select Group Chat from the lower right. To create a group, click the plus sign and select your group s members. Once your group is selected, click Done and enter the name of your new group. SENDING IMAGES How do I take and send photos securely? If you would like to attach a photo to your secure text message simply click the Secure Text icon, tap the Pencil icon on the upper right, and enter the recipient s name. Click the Paper Clip on the upper right. You can then either attach a photo from your secure photo album or take a new secure photo. CREATING GROUPS How do I create a group from an existing text message? Click the Secure Text icon and select Retrieve Past 7 Days History. Click the name of the first member of your group, then click the three dots at the top right of the screen and select Add Participants. All recipients of the previous text will be notified when a new person is added to a previous group. How do I view group members? Click the Secure Text icon and tap Group Chat on the lower right. Your existing groups will be listed here. To view group members, tap the circled i located next to the group s name. How do I add members to a group? Click the Secure Text icon and tap Group Chat on the lower right. Tap the name of the group. Tap the three dots in the upper right and select Add Participants. Select the participants you wish to add and hit Done. How do I change the name of a group? Click the Secure Text icon and tap Group Chat on the lower right. Click on your desired group. Tap the three dots in the upper right and select Save/Name Group. Enter the new group name and hit OK. 10

12 FAQs How do I mute/silence a group chat? iphone: Click the Secure Text icon and tap Group Chat on the lower right. Click on the group you wish to mute. Tap the three dots in the upper right and select Mute. Android: Click on the Secure Text icon > Check for the group you want to mute > Long press on the group > Select Mute How do I delete a group? iphone: Click the Secure Text icon and tap Group Chat on the lower right. Slide your finger toward the left over the group you wish to delete. Click Exit and then click OK. Android: Click on the Secure Text icon > Check for the group you want to mute > Long press on the group > Select Leave group CUSTOMIZING YOUR NOTIFICATIONS How do I customize the audible tones and reminders that alert me to important messages and updates? Click on the settings gear icon at the top of the home screen. Select Change notifications. You can then customize how you want to notify and remind you of specific types of communications (texts, receipt confirmations, alerts, important news updates). You can control the audible tones as well as the number of reminders you receive within a specific time period. Why don t I hear a sound alert when I receive a new message? Your smartphone s notification style must be properly configured for receiving audible alerts. iphone: Settings > Notifications > HMH > Toggle switches should be turned ON for Allow Notifications, Sounds and Badges. In addition, be sure to select Lock Screen, Notification Center, and Banners. This ensures that you ll receive notifications when your smartphone screen is locked. Android: Settings > Sound. PERSONAL SETTINGS How do I forward my secure text messages to someone else when I m unavailable? The app allows you to Enable Coverage when you are not available by following the below steps: iphone: Tap your name at the top of the home screen to access your options. Turn the toggle switch ON next to Enable Coverage. Click Covered by and select the name of the physician who will be covering you. Then click Update. This process forwards your messages, consults and calls to your covering physician. Android: Click the Gear icon located at the top left of the app, and then follow the directions for iphone users, above. 11

13 FAQs How do I update my cell phone number? Click on the settings gear icon at the top of the home screen. Select Update Cell Number. The following pop-up message will appear: Change Cell Number? This action will make a call to our server and change your cell number to the one you are making the call from. Select OK to update your cell phone number. Otherwise, select Cancel. How can I hide my cell phone number from other users? iphone: Click the Gear Icon on the top left of the home screen, then toggle the Hide my cell phone # to the ON position. Click Update at the top right corner of the screen. Android: Click on the Gear icon located at the top left of the home screen and then follow the directions for iphone users, above. How do I set my status to Unavailable or Do Not Disturb? To leave a personal message that others can view when you re unavailable, simply add your message under Enter your availability status and click Update. How do I set my status to Available? Tap your name at the top of the screen to access your options. Click on Availability Status. Select Available. A green dot will appear next to your name. This informs colleagues that you re ready to receive messages. By default, your status is always set to Available, unless you set it as either Unavailable or Do Not Disturb. How do I use Touch ID to log into? Click on the settings gear icon in the upper left corner of the home screen. Select Use Touch ID (Finger Print). How do I change my location? If you work at multiple HMH locations, you can easily update by selecting your current location. Tap Update to save the change. Tap your name at the top of the screen to access your options. Click on Availability Status. Select Do Not Disturb. A red dot will appear next to your name. This tells colleagues that you re away or unable to respond to their messages. They will still be able to text you, but they ll receive a pop-up message indicating that you may be unable to respond quickly. You can also select specific time frames when you ll be unavailable and will automatically switch your status to unavailable. 12

14 FAQs TECHNICAL ISSUES AND SUPPORT What is my Hackensack Meridian Health address? Most Hackensack Meridian Health addresses follow the same pattern of org. If you re unsure of your address, please call Hackensack Meridian Health s IT Help Desk for assistance at ITServiceDesk@ hackensackmeridian.org or I forgot my personal 4-digit PIN number and can t access the app; what do I do now? Contact our support line: (844) or Support at support@uniphyhealth.com. For how many days will my secure text messages be visible? Your texts will be visible for seven days, as determined by your organization. To retrieve your messages, click the Secure Text icon on the home screen and tap the blue Retrieve Past 7 Days History bar. If you need a report containing selected secure text messages, please contact our support line (844) or Support at support@uniphyhealth.com. How do I get help with the app? If you require assistance or training on the app, simply click the Support icon at the bottom left of the home screen. You can then either choose to send an or call our support line at (844)