Cellular Telephone and Social Media Subpoena Guide. Updated March 2016

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1 Cellular Telephone and Social Media Subpoena Guide Updated March 2016

2 Cellular Telephone and Social Media Subpoena Guide updated March 2016 The chart below contains the contact information for the Subpoena s for major cell phone companies and social media networks. Additionally included are the Connecticut registered agents for the out of state entities. If this information is out of date, the registered agent information can be found on the Connecticut Secretary of State s CONCORD website. The CT Business ID is included with the CT Registered Agent Information. Provider CT Registered Agent Address of Subpoena Landline service CT ID: Custodian of records 308 S. Akard, 14 th Floor L Dallas, TX (800) SE Landline (248) Fax: (248) East (Connecticut) Address the subpoena to: East - Custodian of Records Phone: (800) Fax: (248) (Subpoena accepted via fax) WARNING: - Typically takes 3 months to get their records Information Required for Subpoena - Full description of information requested: - Subscriber information - Usage records for outgoing calls s - Complete list of target telephone numbers: - Include area code - Method for return of records produced (i.e., address / fax number) wireless (includes Cingular, Cricket, GoPhone) Wireless Center US Highway 1, Ste. 600 North Palm Beach FL (800) National Compliance (888) Wireless (877) Provide address for response will charge $40 per hour to process subpoena will accept service at attmobility.ncc@att.com CT ID: Page 2 of 7

3 Facebook (also accepts service for Instagram) Facebook, Inc. CT ID: Facebook, Inc. Attn: Facebook LE Response Team 1601 Willow Road Menlo Park, CA (650) (650) Procedure: - Contact via (legal@facebook.com) or phone to inform them a request is coming. - Fax subpoena then follow-up with copy and a paper copy - Facebook requires that its legal name of Facebook Inc. not Facebook.com be used Required Information for Subpoena: - Facebook user ID or Group ID - If ID is unknown, give account address Other Helpful Information for Subpoena: - Full name - School or Networks - Date of birth - Known addresses - AIM ID - Known phone numbers - Full address - URL to Facebook profile - Other known website - Known IP addresses Information Available from Facebook: - User Neoprint - User Photoprint - User Contact Info - Group Contact Info - IP Logs Google (including Gmail) Google, Inc. Google Inc. c/o Custodian of Records 1600 Amphitheatre Parkway Mountain View, CA (650) (650) Google will notify users before disclosure of any information. Required Information for Subpoena: - Product/service requested - identify address or unique identifier CT ID: Page 3 of 7

4 Hotmail Microsoft Corporation Microsoft Corporation Online Services 1065 La Avenida, SVC4/1120 Mountain View, CA (425) (425) Required Information - Account requested CT ID: MagicJack (voip phone service) YMax Communication Corp. MagicJack YMax Communications ATTN: Lorraine Fancher PO Box 6785 West Palm Beach, FL (561) (888) Lorrain.Fancher@ymaxcorp.com Information Required for Subpoena CT ID: MetroPCS MetroPCS MetroPCS Attn: Custodian of Records 2250 Lakeside Boulevard Richardson, TX (800) (972) Information Required for Subpoena subpoenas@metropcs.com CT ID: Procedure for Service of Process - Via fax or is preferred * Call records are kept for 6 months Page 4 of 7

5 MySpace Custodian of Records MySpace.com 407 N. Maple Drive Beverly Hills, CA (888) (310) Required Information for Subpoena - The Friend ID Sample Language for Subpoena Records concerning the identify of the user with the Friend ID #### consisting of name, postal code, county, address, date of account creation, IP address at account sign-up, logs showing IP address and date stamps for account access, and the contents of private messages in the user s inbox, and sent mail folders. Compliance@support.myspace.com Sprint (includes Virgin Mobile and Boost Mobile) Sprint PCS Wireless Sprint Spectrum, L.P. c/o THE PRENTICE- Hall Corporation Sprint PCS Wireless Sprint Spectrum, L.P Sprint Parkway Overland Park, KS Sprint Spectrum (800) Compliance HQ (913) ASAP Requests (913) Compliance HQ (913) (816) ASAP Requests (816) See manual for specific/additional information df Trials and/or Appearances CSTrialTeam@sprint.com CT ID: Time Warner Cable/Road Runner Time Warner Cable Time Warner Cable Sunrise Valley Drive Herndon, VA (703) (704) Time Warner Cable accepts service electronically at subpoenainquiry@twcable.com For additional information about compliance policies see CT ID: Page 5 of 7

6 T-Mobile T-Mobile USA, Inc. Department 4 Sylvan Way Parsippany, NJ (973) (973) Information Required for Subpoena: - Via U.S. mail or fax CT ID: TracFone Wireless (including Straight Talk Wireless, Net10, Total Wireless, TelCel, and Safelink) TracFone Wireless,Inc. c/o Corporate Creations Network Inc. 615 West Johnson Avenue, #202 Cheshire, CT TracFone Wireless, Inc NW 112 th Avenue Miami, FL (800) (305) Information Required for Subpoena: - Via fax is preferred CT ID: Twitter Twitter, Inc. c/o Trust & Safety 1355 Market Street, Ste. 900 San Francisco, CA Attn: Trust & Safety (415) *Allow 7 10 days for processing of request Required Information for Subpoena - Username and URL of Twitter profile - Details of specific information requested - Relationship of information to the investigation - Valid address so Twitter can contact you Service of Process Twitter accepts legal process ONLY delivered by mail or by fax U.S. Cellular U.S. Cellular Department One Pierce Place, Suite 800 Itasca, IL Questions can be sent to: lawenforcement@twitter.com (630) (866) Roaming partner with Verizon Information Required for Subpoena: - Very specific details re: requested information - Via U.S. mail or fax -subpoenacompliance@uscellular.com Page 6 of 7

7 Verizon (includes INpulse, Alltell, AirTouch, and Jitterbug services) Cellco Partnership dba Verizon Wireless One Corporate Center - Hartford, Connecticut Phone: Cellco Partnership dba Verizon Wireless Custodian of Records 180 Washington Valley Road Bedminster, NJ (800) Subpoenas (888) Information Required for Subpoena: - Detailed description of information requested - Via fax is preferred Vonage Yahoo! CT ID: Vonage Holdings Corp. CT ID: Yahoo! Inc. Vonage Holdings Corp. ATTN: Legal Affairs Administrator Legal Department 23 Main Street Holmdel, NJ Yahoo! Inc. Compliance team 701 First Avenue Sunnyvale, CA (732) (732) Website: SubpoenaProcessTeam@vonage.com Information Required for Subpoena: - Via U.S. mail or by fax (408) (408) Required Information for Subpoena: - Username or address Page 7 of 7

Cellular Telephone and Social Media Subpoena Guide updated May 2015

Cellular Telephone and Social Media Subpoena Guide updated May 2015 The chart below contains the contact information for the Centers for a few major cell phone companies and social media networks. These