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1 Computer Basics 4 Basics Revision 3 ( ) or electronic mail allows you to send and receive messages from anyone in the world with an address. To access you need an account, the address of the person you would like to send a message to, and internet access. To access you must go to your provider (i.e. gmail.com, yahoo.com, Hotmail.com etc.) by writing that URL into the address bar. TERMS Inbox - When s first arrive in your they are put into your inbox. Checkboxes/Selection Options in order to move/delete/archive/or report messages, they have to be first checked by simply clicking on the checkbox of each message, if you want to select all, click the top checkbox. Sent -The sent folder will save a copy of every that you send, unless you have turned this setting off. Drafts Your drafts folder will hold s that are not completed, and have not been sent. To send one of these s, open it, finishing writing in it, and send it. To archive messages and move them away from the inbox, click on this button to archive those messages. Spam/Junk- Spam is that is basically junk . It is that is sent to numerous addresses at the same time. This folder deletes s after they have been held for a certain amount of time. Spam messages in the inbox should be reported as spam and then afterwards will automatically be considered as spam. Trash/Deleted - Your trash folder (also called the delete folder in some s) will hold s that you have chosen to discard. s in this folder will be deleted after about a week or so. Yahoo Layout: Hotmail/MSN: Layout: Page 1 of

2 SENDING A MESSAGE 1) Log into your account. 2) Click COMPOSE to create a new message. 3) In the To: field, type the address of the person you re sending the to. Click on the CC and BCC fields to add them to the message. CC is Carbon Copy and is the same as To except the status indicates you are getting a copy but are not the primary addressee. BCC is Blind Carbon Copy and the addresses are hidden. It is used to send out a mailing without everyone knowing the other addresses. 4) Then, click on Subject and type in the subject of your message. ) Then, click in the large white box and type out your message. ) Finally, click on Page 2 of

3 ATTACHMENTS 1) Follow steps for SENDING A MESSAGE 2) Click Attach a file (paperclip). A new window will open up. Click My Computer. 3) Find your flash drive on the list. Double click on it. 4) You are now inside your flash drive and can see all the saved files. Double click on the file you want to attach. ) The file should now be attached to your message. Look below the subject box for a paperclip with the name of the file written beside it. This means the document is attached. ) Type a message explaining the attachment in the body section of the (the large white box). Click Send when you re done. RECEIVING A MESSAGE 1) Log into your account. 2) Click on Inbox 3) Select the message you wish to read by clicking on the subject line. 4) Once you are finished reading chose from one of these options: Reply: Click to reply to the message you have open. Reply All: Click to reply to the sender and all the other recipients of the message you have open. Forward: Click to forward all of the contents of the message you have open, including any attachments, to another person. Delete: Click to delete the message you have open. An alternative method is to click the box next to the message you wish to remove and then click Delete. DELETING A MESSAGE Select the message you want to delete by checking the box of the message. Then click on the trash icon, this can also be done when the message is open. Page 3 of

4 PROFESSIONAL ING TIPS Excerpted from: Etiquette - Tips for Professional By Dawn Rosenberg McKay, Mind Your Manners: Say please and thank you. Address people you don't know as Mr., Mrs., or Dr. Only address someone by first name if they imply that it's okay to do so. Watch Your Tone: It is very difficult to express tone in writing. You want to come across as respectful, friendly, and approachable and not curt or demanding. Be Concise: Get to the point of your as quickly as possible, but don't leave out important details that will help your recipient answer your query. Be Professional: Stay away from abbreviations and don't use emoticons (the smiley faces). Do not use a cute or suggestive address for business communications. Start with a greeting and end with a salutation. Use Correct Spelling and Proper Grammar: Use a dictionary or Spell Check before sending a message. While you can write in a conversational tone, pay attention to basic rules of grammar. Wait to Fill in the TO Address: Completely proof the to ensure it looks exactly the way that you want, then type in the recipient s address. This will keep you from accidentally sending an prematurely. SPAM A lot of the that you are going to receive is called Spam. Spam is basically junk mail. Your does filter for Spam, and puts these s into the Spam folder. But many times after you use an address for a while you will start to receive spam that does not get filtered out. You will report them as Spam by choosing an , and clicking on the Spam button. Here are some guidelines for the things you should report as spam: CAUTION: Don t download any attachments in a spam message. Doing so will put your computer at risk of damage from a computer virus in the attachment. Free Things or Quick Cash- Have you ever heard that nothing good is free? Well as far as is concerned that is true. You will almost never receive anything free through your or a legitimate offer to get cash fast. Loans- Do not trust any loan offers that you receive through your . Loan offers that are too good to be true are just that. Sexual or Online Dating- Any s for online dating sites or sexually based sites that you did not ask for should be reported as spam. Propaganda- If you get an that is trying to get you to agree to a political position or stance it should be avoided. Unsolicited Offers- Any offers to enter for prizes or special deals that you did not ask for should be reported as spam. School Admission- Often times for-profit colleges and institutions will send out unsolicited school entrance s. Even if you are looking to go back to school these should be considered spam. Page 4 of

5 PUTTING YOUR KNOWLEDGE TO THE TEST 1. GET AN ACCOUNT If you don t have an account, go to and create your own account. o Remember your Username and Password so you can check your messages again later! Click on Create an Account. This will take you to the Create an Account webpage. Complete the steps to create an account. (If you have questions, ask your instructor.) When finished, click on the Next button. NOTE: You may have to provide a phone number to successfully set up an account. 2. SECURE PASSWORD Type into the address bar of your browser and press the <Enter> key. You will be taken to the website for the The Password Meter. Try to find a safe password with a high score by typing your password into the Password text box. 3. COMPOSE A NEW MESSAGE Compose a new to your own or ppllearningcenter@gmail.com. CC yourself on the message. Type practice in the Subject line. Follow the steps under Attachments Attach the Sample Formatted Resume from the Desktop. Write a message in the body section of the new . Click Send. Now check your Inbox for this new message. Page of

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