10 Tips for Real Estate Agents looking for an Internet Fax Service

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1 10 Tips for Real Estate Agents looking for an Internet Fax Service June 22, 2006 Wendy Lowe 1

2 Agenda 10 Tips for Real Estate agents looking to purchase Internet Fax Introduction to MyFax Q&A 2

3 Real Estate Community Survey Results 56% of real estate professionals are frustrated with faxes faxes get lost a lot a lot of people share one machine Unreliable and often poor quality Nobody notices that an important fax has arrived I wish there was a notification 82% of real estate professionals need to send or receive faxes when not near a machine I hate driving to the office just to send a fax My job is mobile. Calls come to my cell phone, s to my PDA Fax is the only thing that doesn t follow me. 3 Source: Market

4 Tech Watch by Mike Antoniak Article on Faxing by Internet Discusses the benefits of Internet fax over traditional fax machines Several real estate practitioners have told me over the past year or so that Internet faxing is one of the most practical tools they ve discovered online. M. Antoniak 4

5 Tip #1: Make sure you can receive faxes either via or online. Some services limit you to delivery only. What happens when you re not in the office and don t have access to ? You want to ensure you can send or receive faxes wherever there is an Internet connection. 5

6 Send and receive faxes via and the Web With MyFax, you can send and receive faxes using existing accounts and the Web Fax from up to three different addresses. Fax from your handheld device - BlackBerry, Palm Treo Fax using the Internet by logging in to the secure MyFax website. Access your last 31 days worth of faxes online. Spend your time selling properties - not waiting around the office waiting for that important fax to arrive! 6

7 Tip #2: Watch out for hidden charges. Free Services are not always what they seem. Hidden charges can be incurred for going over your received fax limit or for failed faxes. Toll-free fax numbers can be expensive if charges are applied to incoming faxes that use the 800 number. Before you purchase, understand: What you re paying for. What the limitations are. How you will be invoiced each month. 7

8 With MyFax, there are no hidden charges One-time setup fee: $10.00 Monthly fee: $10.00 First 100 sent pages: First 200 received pages: Free Free Additional pages: $0.10 No long-distance charges No extra charge for a toll-free number* You are invoiced monthly via and you can also access your invoice online anytime. Save over 90% by using MyFax over a fax machine! * Your out-of-state clients can fax you without incurring long distance charges! 8

9 Tip #3: Check for the availability of different file formats. Most internet fax providers will deliver the fax to you as a TIF file attachment. This can be problematic if you use a document management system requiring a different file format. Your service should support other formats that work with common office tools. e.g. Adobe Acrobat (.pdf) 9

10 MyFax delivers faxes in PDF or TIF formats As a MyFax user, you have the choice of receiving your faxes in either PDF or TIF format. Once received electronically, via or the Internet, the fax can be: Printed and filed manually. Filed electronically on your desktop, to a network folder or to a document management system. Forwarded to another recipient. Deleted. Annotated using common tools such as Adobe Acrobat. 10

11 Tip #4: Don't get tied down to one address. One of the main purposes of Internet faxing is to provide you with flexibility. A good service will make it easy to change or add multiple addresses online. 11

12 Fax from up to three different addresses Send and receive faxes from up to three different e- mail addresses. Many scenarios: Faxes are addressed to three separate addresses for same person. Workgroup of three people with individual addresses. Shared address among many people. Fax Number: Fax Number: Fax Number: Hotmail Work Admin assistant s John s Susan s Michael s Shared address amongst any number 12 of users.

13 Fax from up to three different addresses Easily manage your addresses online. Configure this so that you can send/receive faxes from work or from your home office. Add your Office Administrator or Virtual Assistant s address so they can send or receive faxes on your behalf! 13

14 Tip #5: Research the company behind the service. Number of smaller providers that literally operate of the basement of their homes with just a few employees. Risk that a small operation s server will go down when you need it most. Make sure the service has the capacity and reliability you require. Read product reviews, online forums and blogs and talk to others who use the service. 14

15 MyFax is a trusted provider of Internet Fax Services We manage 600,000,000 faxes per year. We deliver 300,000 pages per hour. MyFax provides on-demand capacity. No need to provision extra lines during peak delivery periods. Reliable: MyFax offers 99.5% service availability. MyFax is "always on" and eliminates the frustration of missing faxes when you are away from the fax machine or when the line is busy. 15

16 MyFax is a recognized provider of Internet Fax Services Over one hundred people on staff dedicated to providing the best service possible to MyFax customers. MyFax Recognitions PC Magazine - In its review of Internet fax services, PC Magazine recognized MyFax for offering the best value for the money. MyFax reviewed in USA Today. Communications Solutions Magazine's 2004 and 2005 Product of the Year. Internet Telephony Magazine's 2004 Product of the Year Award. 16

17 Tip #6: Get a confirmation of fax results. With a fax machine, it s easy to see whether a fax as gone through. Because Internet faxes are electronic documents, there are no success stamps to see. A good Internet fax provider will send confirmation s directly to your in-box, with complete log information. 17

18 MyFax users receive confirmation reports in their in-box When a fax has been delivered successfully, MyFax users receive a confirmation via , including: Customer Number Reference Number Billing Code Sent date and time Number of pages Duration Fax number and subject line Total Cost with taxes 18

19 Tip #7: Check out the scalability. Different Internet fax services can accommodate a wide range as far as the number of users go. You should be able to go from one to one thousand as your business grows without having to change numbers. 19

20 MyFax is scalable and has the capacity to accommodate your faxing needs With MyFax, you have access to a fax power grid MyFax supports user implementations of 1 to users, whether sending 1 or 1 million pages Experience no busy signals or interruptions. MyFax is on when you need it and responds to users unique fax volume needs. MyFax can grow with your business easily provision new users as you need them. 20

21 Tip #8: Know your limitations. Each Internet fax service has its own threshold regarding how many faxes are included in the monthly fee, and what the charges are for going beyond these limitations. Be wary of services that promise unlimited numbers of inbound or outbound faxes. Check the fine print! 21

22 Send 100 pages, Receive 200 pages, Free! MyFax users can send 100 and receive 200 free fax pages per month. After which, users pay $0.10 per page. All rates apply to faxes sent within North America. Users can still fax to international destinations, but international rates apply. MyFax includes free sent and received pages per month! Many providers don t offer free sent pages! 22

23 Tip #9: Confirm that help is available if needed. Ensure that you can get support when you need it. 24 hours by 7 days per week. Live Support with knowledgeable staff. Otherwise, fax at your own risk! 23

24 MyFax Support We offer live, North American-based customer support via and telephone. 24 hours/7days per week. Knowledgeable staff get the help you need, when you need it. Online: Knowledge Base User Guides Quick Reference Guides 24

25 MyFax Knowledge Base 25

26 Tip #10: Assure you have complete independence. You should be able to send and receive faxes from your account anywhere you can connect to the Internet. Shouldn t have to download additional proprietary software. 26

27 MyFax complements your existing set of office productivity tools. Send and receive faxes via or the web. Including your PDA when you re away from the office! Faxes are received in PDF or TIF format, so no additional software is required. MyFax is Integrated: Send faxes directly from Microsoft Outlook, Microsoft Office 2003 or Lotus Notes. 27

28 The MyFax Advantage for Real Estate Agents Faxing is critical for every real estate agent. Faxing shouldn t impede your success as an agent. Focus on what s important selling properties! By outsourcing your fax requirements to MyFax, you can do just that. 28

29 Real Estate Broker, Joanne McKinney - Realty World, John Horton & Associates I work 100% on referrals. I feel if I take care of my existing clients, they will do more for me than any form of advertising. To make good on that I need to be able to work quickly and efficiently. I can t be waiting for a fax to go through, or waiting for someone at the office to read a fax to me because I m not there. MyFax helps me deliver the kind of service that leads to referrals, and helps keep me on top of my game. The most important things I receive are faxes. It s obvious that the people at MyFax understand that. I really believe it s the one business tool no (real estate) agent should be without. 29

30 For more information MyFax Sales ext. 1 Ask about our Real Estate Preferred Pricing Packages or try a 30-day trial! 30

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