Nov 2012 German user group. QuestionPoint. The world s libraries. Connected.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Nov 2012 German user group. QuestionPoint. The world s libraries. Connected."

Transcription

1 Nov 2012 German user group QuestionPoint

2 QuestionPoint community c.1,200 libraries in the 24/7 Reference Cooperative Statewide services : Delaware, Maryland, Pennsylvania, Washington and others National libraries: Library of Congress, British Library, BnF, and others Over 8 million sessions in database c.1,700 libraries in 33 countries Academic groups: UC system Ubib (France) and many more Germany: State libraries, Academics, publics

3 Interact, Manage, Cooperate forms & addresses Chat forms & widget Texting via 3 rd party Mobile Reference Desk QuestionPoint Knowledge management Reports, stats Subscription groups Virtual groups

4 New: program

5 program: steps Devise a method to accept attachments into QP Scanning, virus protection, storage 90 day storage Accessible by anyone with access to the question Allow questions via address (in addition to web form) Existing address rather than new address Set up issues: writing filtering rules to block spam, autoreplies Patron attachments came in and were scanned

6 2011 texting option: Upside Wireless $35 (Canadian dollars) per month, for 400 texts per month (includes all messages IN and OUT) No set up fee For more information, contact Upside Wireless:

7 Upside Wireless (UW) workflow User texts a question to library Text goes via phone carrier to UW UW sends the text to QP Text appears in QP s Ask module within seconds.

8 Librarian workflow Librarians access texts in Ask, respond in Ask Text Answer screen contains a character counter, & Tiny URL resolver Send Answer transmits to UW, which sends response via text to user

9 Upside Wireless link to QP account: institution>forms>forms Manager

10 Attachments sent as answers are saved with the answer, in current database 1. Attachemnt is scanned 2. If scan successful, attachment is available via hotlink 3. If scan is unsuccessful, document is not saved; notation that attachment is not saved

11 Recent enhancements: Chat module Wait messages for chat queues Queue closing: close your queue while finishing up the last chat Patron library descriptive code displays in chat monitor (was the descriptive code of chatting librarian s library) Optional captcha available for chat forms

12 Wait Messages for Chat and Qwidget: immediate; 50; 80; 120; 190 seconds

13 Changes to Forms Chat and form built with Forms Manager no longer links to OCLC patron terms New Walkup form (via Forms Manager) Captcha option for chat forms

14 Forms: Link to library privacy policy Pre-spring 2012:

15 Today: Link to library privacy policy use Footer in Forms Manager

16 Forms Manager -> Select Fields

17 edit view of footer

18 Captcha for chat forms Administration Module>Forms>Spam Filter Select chat, then click Save After patrons fill in the chat form on your websites, they will be challenged to enter a series of letters, displayed in a distorted image on the screen. If they do so successfully, the chat session will then pass through to the librarians online. There is audio assistance for those who may have difficulty seeing or The interpreting world s libraries. Connected. the characters.

19 Changes to Form Field Reports (as of May 13, 2012) Form Field reports can be distinguished between chat and Qwidget, between and walkup Patron address is available in current reports Standardization for form fields, for more consistent reports New documentation for reports! arted/index.html (scroll down to Documentation for administrators )

20 Form Field report: Qwidget vs Chat (Excel file view)

21 Free training: recordings click on Training

22 Future enhancements

23 Qwidget enhancements October 2012: fixes, including 2 Qwidgets on a page February 2013: Updated Qwidget interface, with increased optimization for mobile devices and tablets: platform agnostic

24 Ready to chat; help throughout the process

25 Preferences; End Chat

26 Qwidget is available, ready for chat

27 Avatar: forthcoming

28 Tablet view

29 Additional enhancements: Patron chat interface for regular chat Librarian chat monitor More flexibility for chat queues Alerts in chat monitor for text messages: investigation will be done early 2013 Continued integration with OCLC enterprise platform

30 Further information 24/7 Cooperative: FAQ: Susan McGlamery, QuestionPoint Product Manager

Question follow-up and referral Librarian Guide Last updated: 2013 Feb 1

Question follow-up and referral Librarian Guide Last updated: 2013 Feb 1 Question follow-up and referral Librarian Guide Last updated: 2013 Feb 1 This guide describes how to follow up on new QuestionPoint questions received and chat sessions with patrons. You can respond to

More information

QuestionPoint has two types of reports: Activity Statistics and Counts of Current Data.

QuestionPoint has two types of reports: Activity Statistics and Counts of Current Data. Glossary for statistical reports Last updated: 2013 March 20 A B C D E F G H I J K L M N O P Q R S T U V WXYZ Reports are accessible by all users, but not all users can see all reports. What you can see

More information

QuestionPoint Librarian 1: QuestionPoint Overview and Reference

QuestionPoint Librarian 1: QuestionPoint Overview and  Reference Knowledge Check QuestionPoint Librarian 1: QuestionPoint Overview and E-mail Reference Test your knowledge 1) What are the key concepts of the QuestionPoint service? 2) List the components in the QuestionPoint

More information

Introduction... 2 WorldCat Discovery October release highlights... 2 Recommended actions... 2 Include Request ID with problem reports...

Introduction... 2 WorldCat Discovery October release highlights... 2 Recommended actions... 2 Include Request ID with problem reports... - Release Date: October 5, 2017 WorldCat Discovery Release Notes Contents Table of contents Introduction... 2 WorldCat Discovery October release highlights... 2 Recommended actions... 2 Include Request

More information

Frequently Asked Questions for Ovid Administrators

Frequently Asked Questions for Ovid Administrators OvidToday Frequently Asked Questions for Ovid Administrators January 2015 Release 1.1 What is OvidToday? OvidToday is an ipad app that allows our institutional customers to use an ipad to browse and read

More information

Melvyl Webinar UC and OCLC Roadmap Discussion

Melvyl Webinar UC and OCLC Roadmap Discussion Melvyl Webinar UC and OCLC Roadmap Discussion Leslie Wolf & Jeff Penka October 11, 2011 CDL Team Introduction Leslie Wolf, Melvyl Project Manager Ellen Meltzer, Information Services Manager Margery Tibbetts,

More information

What services do you get with a cataloging contract? US/cataloging subscription.html

What services do you get with a cataloging contract?  US/cataloging subscription.html Agenda: Introductions Review of services and resources available for Illinois libraries Overview of WorldShare and WorldCat the intersection of workflow and data access Demonstration of the Illinois Group

More information

Easy Access to Open Access

Easy Access to Open Access University Dr. Max Mustermann Library of Regensburg, Germany Referat Kommunikation & Marketing Verwaltung Easy Access to Open Access Integration of Open Access publications into the EZB Linking Service

More information

Browser Support... 1 Recommended Actions... 2 Release Notes... 2

Browser Support... 1 Recommended Actions... 2 Release Notes... 2 WorldShare Interlibrary Loan Release Notes Release Date: August 22, 2015 Contents Browser Support... 1 Recommended Actions... 2 Release Notes... 2 Service Configuration... 3 Workflow Improvements... 4

More information

Set up the Outlook mobile app on an Android device

Set up the Outlook mobile app on an Android device Set up the Outlook mobile app on an Android device You can set up the Outlook mobile app on your Android device to access your email, calendar, and contacts. The instructions below will show you how to

More information

TUTORIAL & TRAINING MANUAL FLIPCHART

TUTORIAL & TRAINING MANUAL FLIPCHART TUTORIAL & TRAINING MANUAL FLIPCHART Table of Contents Software Overview Live View Screen Review Events Screen Other Options Review Video and Data Review the Journal Simple Search Search for Error Correct

More information

Search within database for citations. Click on PDF or Full text icon when available. No PDF or HTML link? Select Check for Full DML icon

Search within database for citations. Click on PDF or Full text icon when available. No PDF or HTML link? Select Check for Full DML icon Help Guide: Finding Articles Within DML Databases Below is a decision tree to assist persons served by Dahlgren Memorial Library with obtaining journal articles found using a database (ex. PubMed, CINAHL,

More information

QuestionPoint chat The Guide to IE browser setup Last updated: 2013 Nov 12

QuestionPoint chat The Guide to IE browser setup Last updated: 2013 Nov 12 QuestionPoint chat The Guide to IE browser setup Last updated: 2013 Nov 12 This guide provides a procedure for initially configuring your Internet Explorer (IE) browser to use Flash Chat. Please note that

More information

VUPD Training on New E911 System Training Date: Nov. 2, 2015

VUPD Training on New E911 System Training Date: Nov. 2, 2015 VUPD Training on New E911 System Training Date: Nov. 2, 2015 INTRODUCTION Vanderbilt will install a new E911 system on Wednesday, Nov. 4, 2015. The new system, called Emergency Gateway (EGW), is fully

More information

Handbook: Carbonite Safe

Handbook: Carbonite Safe 1 Important Things to Know... 4 Carbonite Features... 5 Setting Up and Installing... 6 Starting a Trial... 7 Installing Carbonite for the First Time... 7 Buying a Subscription... 8 Subscription Pricing...

More information

72,035 libraries in 170 countries

72,035 libraries in 170 countries Discovery through WorldCat Local Single-search access to your library s resources Chip Nilges Vice President OCLC The OCLC cooperative: a nonprofit, membership organization Public purposes: Further access

More information

Service Configuration Guide Last updated - 1/13/2017

Service Configuration Guide Last updated - 1/13/2017 2016 OCLC Online Computer Library Center, Inc. 6565 Kilgour Place Dublin, OH 43017-3395 OCLC users are hereby granted permission to reproduce this manual for their internal use. Reproduction of substantial

More information

Enquire Librarian Training Manual

Enquire Librarian Training Manual Enquire Librarian Training Manual OCLC Ltd 2015 Unless otherwise stated, OCLC owns the copyright in this document including the content, page layout, graphical images, logos, photographs and trademarks.

More information

Unified Communications Telephone Orientation

Unified Communications Telephone Orientation Unified Communications Telephone Orientation http://ucsupport.kent.edu August 2016 Set up Voice Mailbox Press Messages Press * (star key) Enter your 5-digit extension, # (pound sign) Enter 2010, # (pound

More information

WebAdmin IceWarp WebAdmin Manual

WebAdmin IceWarp WebAdmin Manual WebAdmin IceWarp WebAdmin Manual WWW.ICEWARP.COM 1 WebClient WebAdmin User Manual Guide Contents About IceWarp WebAdmin Manual 3 1/ Login Page 4 2/ 4 Control bar 5 User Account Menu 5 Main Windows 6 Dashboard

More information

2013 EDITION. V-Camp Student. Guide. INTERACTIVE GUIDE Use the buttons shown below to navigate throughout this interactive PDF BACK

2013 EDITION. V-Camp Student. Guide. INTERACTIVE GUIDE Use the buttons shown below to navigate throughout this interactive PDF BACK V-Camp Student Guide INTERACTIVE GUIDE Use the buttons shown below to navigate throughout this interactive PDF BACK 03 EDITION V-Camp Student Guide Table of Contents Unit : Table of Contents...iii How

More information

WorldShare Management Services Release Notes. Introduction Administrative Actions... 3 Follow-up Actions... 3

WorldShare Management Services Release Notes. Introduction Administrative Actions... 3 Follow-up Actions... 3 WorldShare Management Services Release Notes Release Date: January 18, 2015 Contents Introduction... 3 Administrative Actions... 3 Follow-up Actions... 3 Browser Support... 4 Acquisitions... 5 New Features...

More information

Copy Cataloging with CatExpress

Copy Cataloging with CatExpress Fall 2015 Copy Cataloging with CatExpress Carla Urban Minitex/OCLC Certified Trainer 1 Agenda Introduction to OCLC and WorldCat Information about your subscription Overview of interface & options Searching

More information

WorldCat Discovery Services Release Notes for Contents

WorldCat Discovery Services Release Notes for Contents WorldCat Discovery Services Release Notes for 2014-08-07 Contents New Features... 2 Integration with WorldShare ILL... 2 Customizable patron ILL request form (added after first distribution of the release

More information

Minne menet, Mobiili-Java?

Minne menet, Mobiili-Java? Minne menet, Mobiili-Java? Java Platform, Micro Edition Status and Future Directions Antero Taivalsaari Sun Microsystems, Inc. December 2005 Growth Continues (2005 vs. 2003) 1 Billion Installed Base as

More information

CORAL Resources Module User Guide

CORAL Resources Module User Guide CORAL Resources Module User Guide About CORAL Resources A component of Hesburgh Libraries locally developed ERM, CORAL Resources aids in the management of the electronic resource workflow from the initial

More information

Cisco Agent Desktop for Cisco Unified Contact Center 7.X

Cisco Agent Desktop for Cisco Unified Contact Center 7.X Cisco Agent Desktop for Cisco Unified Contact Center 7.X Cisco Agent Desktop Overview Cisco Agent Desktop is a powerful team productivity and management suite of software solutions for the Cisco Unified

More information

The World s Libraries. Connected.

The World s Libraries. Connected. Warsaw 24 May2013 The World s Libraries. Connected. Welcome Rein van Charldorp The OCLC Global Cooperative Trends in the Global Library Environment OCLC s Initiatives and Developments Rene Steunenberg

More information

SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC)

SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC) SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC) IBC WIRELESS USER GUIDE February 2018 Version 4 TABLE OF CONTENTS INTRODUCTION... 3 IBC telephony features available to IBC Wireless... 3 New feature with

More information

Vendor Payment Inquiry

Vendor Payment Inquiry State of New Jersey Vendor Payment Inquiry Administrator User Guide Office of Management and Budget Last Modified: Thursday, January 03, 2013 CONTENTS System Administrator Homepage... 3 Application Configuration...

More information

Change Management MANDATORY CRITERIA

Change Management MANDATORY CRITERIA MANDATORY CRITERIA 1. Does the tool facilitate the recording and storage of Request for Changes (RFC) in an easily accessible format? Comments: Yes. The recording tool provides easy input formats. Main

More information

MANAGING ELECTRONIC RESOURCES WITH OPEN SOURCE SOFTWARE

MANAGING ELECTRONIC RESOURCES WITH OPEN SOURCE SOFTWARE www.okanagan.bc.ca/library www.lib.sfu.ca MANAGING ELECTRONIC RESOURCES WITH OPEN SOURCE SOFTWARE About SFU Library s researcher CUFTS The main knowledgebase Controls the CJDB: A Z electronic journals

More information

Windows Intune Trial Guide Getting the most from your Windows Intune trial. Simplify PC management. Amplify productivity.

Windows Intune Trial Guide Getting the most from your Windows Intune trial. Simplify PC management. Amplify productivity. Windows Intune Trial Guide Getting the most from your Windows Intune trial. Simplify PC management. Amplify productivity. CONTENTS 2 Overview 2 Trial Setup 3 Getting Started with the Administration Console

More information

Discuss principles of effective e-marketing. Challenges & solutions for improved reader response

Discuss principles of effective e-marketing. Challenges & solutions for improved reader response Agenda Discuss principles of effective e-marketing Challenges & solutions for improved reader response Keys to greater e-deliverability Presentation of deliverability advantages to ESPs highlighted through

More information

Dell Service Level Agreement for Microsoft Online Services

Dell Service Level Agreement for Microsoft Online Services Dell Service Level Agreement for Microsoft Online Services 1. Introduction. This Dell Service Level Agreement for Microsoft Online Services (this SLA ) is made by DELL PRODUCTS L.P., A TEXAS LIMITED PARTNERSHIP,

More information

Moving libraries to the Web

Moving libraries to the Web OCLC - Membership Meeting European University Institute Florence, January 31st 2013 Moving libraries to the Web Chris Négrel Director Distributors OCLC EMEA Taking advantage of your participation to WorldCat

More information

Information Standards Quarterly

Information Standards Quarterly article excerpted from: Information Standards Quarterly SPRING 2009 VOL 21 ISSUE 2 ISSN 1041-0031 s p e c i a l a n n i v e r s a r y e d i t i o n : p a r t t w o The DAISY Standard: Mainstreaming Accessibility

More information

Retain, search, review and produce government mobile text messages

Retain, search, review and produce government mobile text messages Retain, search, review and produce government mobile text messages Employees are now using mobile phones for business communications just as much, if not more than, their desk phones. At the same time,

More information

WebEx Event Center User's Guide

WebEx Event Center User's Guide WebEx Event Center User's Guide Version 6.5 /v 27.25 Copyright 1997 2010 Cisco and/or its affiliates. All rights reserved. WEBEX, CISCO, Cisco WebEx, the CISCO logo, and the Cisco WebEx logo are trademarks

More information

SpringCM. Release Notes December 2017

SpringCM. Release Notes December 2017 SpringCM Release Notes December 2017 Contents Enhancements... 3 Workflow Designer... 3 Reports (Closed Beta)... 3 Doc Launcher Forms... 4 Internationalization... 4 E-Signature... 5 Search... 5 Fixes...

More information

CREATING DIGITAL REPOSITORIES PRESENTED BY CHAMA MPUNDU MFULA CHIEF LIBRARIAN NATIONAL ASSEMBLY OF ZAMBIA

CREATING DIGITAL REPOSITORIES PRESENTED BY CHAMA MPUNDU MFULA CHIEF LIBRARIAN NATIONAL ASSEMBLY OF ZAMBIA CREATING DIGITAL REPOSITORIES PRESENTED BY CHAMA MPUNDU MFULA CHIEF LIBRARIAN NATIONAL ASSEMBLY OF ZAMBIA Introduction Digital repositories (DR) are commonly referred to as institutional repositories or

More information

A P P L Y I N G F O R S T U D E N T E X C H A N G E I N H E L S I N K I M E T R O P O L I A :

A P P L Y I N G F O R S T U D E N T E X C H A N G E I N H E L S I N K I M E T R O P O L I A : Dear students, Thank you for your interest in Helsinki Metropolia University of Applied Sciences! The application process of our incoming exchange students takes place in the electronic Mobility- Online

More information

Sophos Central Admin. help

Sophos Central Admin. help help Contents About Sophos Central... 1 Activate Your License...2 Overview... 3 Dashboard...3 Alerts...4 Logs & Reports... 10 People... 25 Devices... 34 Global Settings...50 Protect Devices...78 Endpoint

More information

Browser Support... 2 Recommended Actions Administrative Actions Release Notes... 3

Browser Support... 2 Recommended Actions Administrative Actions Release Notes... 3 Contents WorldShare Interlibrary Loan Release Notes Release Date: June 7, 2015 Browser Support... 2 Recommended Actions... 2 Administrative Actions... 2 Release Notes... 3 Discover Items... 3 Type-ahead

More information

REUTERS/Tim Wimborne SCHOLARONE MANUSCRIPTS TM EDITOR USER GUIDE

REUTERS/Tim Wimborne SCHOLARONE MANUSCRIPTS TM EDITOR USER GUIDE REUTERS/Tim Wimborne SCHOLARONE MANUSCRIPTS TM EDITOR USER GUIDE 21-JUNE-2016 TABLE OF CONTENTS Select an item in the table of contents to go to that topic in the document. INTRODUCTION... 1 USE GET HELP

More information

Serials Holdings. OCLC WorldShare Management Services. Adding Serials Holdings. OCLC Training

Serials Holdings. OCLC WorldShare Management Services. Adding Serials Holdings. OCLC Training OCLC Training OCLC WorldShare Management Services Serials Holdings Adding Serials Holdings 1. Go to WorldShare Management Services *Acquisitions and select Discover Items. Select All WorldCat if this is

More information

Ontario College Application User Guide

Ontario College Application User Guide Ontario College Application User Guide 2018 / 2019 ontariocolleges.ca Research Colleges and Programs Visit ontariocolleges.ca/map for all campus locations Explore Colleges Go to ontariocolleges.ca/colleges

More information

Association for Library Collections and Technical Services (A Division of the American Library Association) Cataloging and Classification Section

Association for Library Collections and Technical Services (A Division of the American Library Association) Cataloging and Classification Section Page 1 Association for Library Collections and Technical Services (A Division of the American Library Association) Cataloging and Classification Section Committee on Cataloging: Description and Access

More information

Archiving and Preserving the Web. Kristine Hanna Internet Archive November 2006

Archiving and Preserving the Web. Kristine Hanna Internet Archive November 2006 Archiving and Preserving the Web Kristine Hanna Internet Archive November 2006 1 About Internet Archive Non profit founded in 1996 by Brewster Kahle, as an Internet library Provide universal and permanent

More information

Ontario College Application User Guide

Ontario College Application User Guide Ontario College Application User Guide 2018 / 2019 ontariocolleges.ca Research Colleges and Programs Visit ontariocolleges.ca/map for all campus locations Explore Colleges Go to ontariocolleges.ca/colleges

More information

Taylor & Francis ebooks. A World of Knowledge and Information from Taylor & Francis

Taylor & Francis ebooks. A World of Knowledge and Information from Taylor & Francis Taylor & Francis ebooks A World of Knowledge and Information from Taylor & Francis Login and My Account 1. How do I sign up? Click the Login button in the header on any page. Then, click Sign up below

More information

Office 365 Basics Training

Office 365 Basics Training Office 365 Basics Table of Contents About Us... 3 Outlook Web App (OWA) vs. Outlook Client... 4 Accessing OWA Apps... 5 Mail (Outlook Web App)... 6 Adding/Removing Folders... 7 Adding/Removing Folders

More information

SHAREPOINT HEADACHES EBOOK GSX SOLUTIONS. Project: Microsoft SharePoint Headaches Targeted Product: GSX Monitor & Analyzer

SHAREPOINT HEADACHES EBOOK GSX SOLUTIONS. Project: Microsoft SharePoint Headaches Targeted Product: GSX Monitor & Analyzer SharePoint Headaches ebook January 2012 GSX SOLUTIONS SHAREPOINT HEADACHES EBOOK Project: Microsoft SharePoint Headaches Targeted Product: GSX Monitor & Analyzer [Adresse de la société] Page 0 Content

More information

RTM SDN Webinar & Panel Discussion. Using SDN to Simplify and Automate UC and Real-Time Media Cloud Deployments

RTM SDN Webinar & Panel Discussion. Using SDN to Simplify and Automate UC and Real-Time Media Cloud Deployments SDN Webinar & Panel Discussion Using SDN to Simplify and Automate UC and Real-Time Media Cloud Deployments A welcome from our moderator Jim Burton Co-founder of CT Link LLC, UCStrategies and UC Expert

More information

MaaS360 Secure Productivity Suite

MaaS360 Secure Productivity Suite MaaS360 Secure Productivity Suite Frequently Asked Questions (FAQs) What is MaaS360 Secure Productivity Suite? MaaS360 Secure Productivity Suite integrates a set of comprehensive mobile security and productivity

More information

In This Guide. More Help Elsewhere. Quick Start Guide WRTG 101 with Professor Hoskins edspace.american.edu

In This Guide. More Help Elsewhere. Quick Start Guide WRTG 101 with Professor Hoskins edspace.american.edu Quick Start Guide WRTG 101 with Professor Hoskins edspace.american.edu In This Guide Log In 2 Change Password 2 Change Display Name and Set Profile 3 Orientation to Dashboard and Toolbar 4 Setting Your

More information

Threat Detection and Response Release Notes Introduction

Threat Detection and Response Release Notes Introduction Threat Detection and Response Release Notes Latest TDR Update: 14 March 2018 Release Notes Revision Date 14 March 2018 TDR Cloud 5.3.2 Host Sensor for 5.3.2 Host Sensor for Linux 5.3.2 Host Sensor for

More information

ScholarOne Manuscripts. Editor User Guide

ScholarOne Manuscripts. Editor User Guide ScholarOne Manuscripts Editor User Guide 28-November-2017 Clarivate Analytics ScholarOne Manuscripts Editor User Guide Page i TABLE OF CONTENTS INTRODUCTION... 1 Use Get Help Now and FAQs... 1 Site Configuration

More information

***** Archive and Backup your Data before updating***** ****Ensure that you are running a minimum version of before updating****

***** Archive and Backup your Data before updating***** ****Ensure that you are running a minimum version of before updating**** Alexandria 6.22.1 Release Notes Build 20130220 =========================================================== Please contact COMPanion at 1-800-347-6439 or COMPanion Technical Support at 1-800-347-4942 with

More information

Creating a Feedback activity

Creating a Feedback activity Creating a Feedback activity This skill sheet will demonstrate how tutors can create a Feedback activity in a Moodle course. The Feedback module allows you to create and conduct surveys to collect feedback.

More information

SERVICE LEVEL AGREEMENT

SERVICE LEVEL AGREEMENT SERVICE LEVEL AGREEMENT Shared Exchange Hosting This Service Level Agreement (this SLA ) governs the use of the Services under the terms of the Master Service Agreement (the MSA ) between CDS Office Technologies

More information

ERS USA Service Guide. Version

ERS USA Service Guide. Version ERS USA Service Guide Version 2017.03.13 Contents 1. Introduction... 1 2. Service Features... 1 2.1. Call Flow... 1 2.2. Service Components... 1 2.3. Service Specifications... 2 2.4. Maintenance and Support...

More information

Getting Started with Internet Explorer 10

Getting Started with Internet Explorer 10 Getting Started with Internet Explorer 10 Objectives Understand Web browsers Explore the browser View and navigate Web pages Use tabbed browsing Objectives Save favorite Web pages Browse safely Search

More information

Student Usability Project Recommendations Define Information Architecture for Library Technology

Student Usability Project Recommendations Define Information Architecture for Library Technology Student Usability Project Recommendations Define Information Architecture for Library Technology Erika Rogers, Director, Honors Program, California Polytechnic State University, San Luis Obispo, CA. erogers@calpoly.edu

More information

Perceptive Content. Release Notes. Version: 7.0.x

Perceptive Content. Release Notes. Version: 7.0.x Perceptive Content Release Notes Version: 7.0.x Written by: Product Knowledge, R&D Date: February 2016 2015-2016 Lexmark International Technology, S.A. All rights reserved. Lexmark is a trademark of Lexmark

More information

imail Frequently Asked Questions (FAQs) 20 June 2014 Version 2.1

imail Frequently Asked Questions (FAQs) 20 June 2014 Version 2.1 imail Frequently Asked Questions (FAQs) 20 June 2014 Version 2.1 Owner: Cynthia Tan IT Services Table of Contents GENERAL FAQS... 1 1. How to access to Sunway imail account?... 1 2. I can t login to my

More information

Enterprise Secure Chat. Administrative Portal Users Guide. Revision: 1.1. ESChat_Admin_Portal_Guide.docx SLA Corporation

Enterprise Secure Chat. Administrative Portal Users Guide. Revision: 1.1. ESChat_Admin_Portal_Guide.docx SLA Corporation Enterprise Secure Chat Administrative Portal Users Guide Authors: SLA Corporation Revision: 1.1 Last Revision Date: 9/16/2014 8:50:00 AM Filename: ESChat_Admin_Portal_Guide.docx Information is subject

More information

Up-To-Date Class Rosters can be accessed through the My UW Madison portal in the Faculty Center

Up-To-Date Class Rosters can be accessed through the My UW Madison portal  in the Faculty Center INSTRUCTOR ACCESS TO CLASS ROSTERS Up-To-Date Class Rosters can be accessed through the My UW Madison portal http://my.wisc.edu in the Faculty Center You will use your NetID and Password to access My UW

More information

How to: Enroll a New Student in the District

How to: Enroll a New Student in the District The txsuite How To Guide Series txconnect Parent Web-based Access for Teachers, Parents, and Students How to: Enroll a New Student in the District Developed by the T E XA S CO M P U T E R CO O P E R AT

More information

Operating System Support Plan for Test Delivery System

Operating System Support Plan for Test Delivery System Operating System Support Plan for Test Delivery System Updated for the 2017 2018 This support plan establishes clear guidelines regarding which operating systems AIR will support for the upcoming test

More information

RightNow eservice Center 5.5 New Administrator s Survival Guide

RightNow eservice Center 5.5 New Administrator s Survival Guide RightNow eservice Center 5.5 New Administrator s Survival Guide Table of Contents You may click on each line below to go to that section of this document. OVERVIEW...3 HELPFUL RESOURCES...4 GAINING FAMILIARITY

More information

INFORMED VISIBILITY. Mail Tracking & Reporting Options to Receive Legacy and IV Files Separately

INFORMED VISIBILITY. Mail Tracking & Reporting Options to Receive Legacy and IV Files Separately INFORMED VISIBILITY Mail Tracking & Reporting Options to Receive Legacy and IV Files Separately August 22, 2017 Legacy Files vs. IV Files When you first transition to IV, you may choose to receive data

More information

USER GUIDE Summer 2015

USER GUIDE Summer 2015 USER GUIDE Summer 2015 Copyright and Disclaimer This document, as well as the software described in it, is furnished under license of the Instant Technologies Software Evaluation Agreement and may be used

More information

ENTERPRISE MOBILITY IN THE TELECOMMUNICATIONS

ENTERPRISE MOBILITY IN THE TELECOMMUNICATIONS ENTERPRISE MOBILITY IN THE TELECOMMUNICATIONS How a Mobile VPN Creates Better Service for Customers and Increased Productivity for Employees www.netmotionwireless.com Executive Summary Mobile-technology

More information

Fighting Spam, Phishing and Malware With Recurrent Pattern Detection

Fighting Spam, Phishing and Malware With Recurrent Pattern Detection Fighting Spam, Phishing and Malware With Recurrent Pattern Detection White Paper September 2017 www.cyren.com 1 White Paper September 2017 Fighting Spam, Phishing and Malware With Recurrent Pattern Detection

More information

Self Service Password Reset

Self Service Password Reset Self Service Password Reset Provided you have already registered for the Self Service Password Reset ability, if you forget your OCC password and would like to reset it, go to http://passwordreset.ocean.edu/

More information

Salesforce CRM Content Implementation Guide

Salesforce CRM Content Implementation Guide Salesforce CRM Content Implementation Guide Salesforce, Winter 18 @salesforcedocs Last updated: October 13, 2017 Copyright 2000 2017 salesforce.com, inc. All rights reserved. Salesforce is a registered

More information

ShoreTel User s Guide for Nokia

ShoreTel User s Guide for Nokia ShoreTel User s Guide for Nokia Release 7.1 July 2013 Legal Notices Document and Software Copyrights Copyright 1998-2013 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved. Printed in the

More information

3CX Mobile Device Manager

3CX Mobile Device Manager 3CX Mobile Device Manager Manual 1 Copyright 2013, 3CX Ltd. http://www.3cx.com E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data used in examples

More information

Text Messaging Calendar

Text Messaging Calendar July 2016 F16 07/07/16 07/07/16 Fall are now in your Mt. SAC portal. Log in now at http://inside.mtsac.edu. To end msgs text F16 07/27/16 07/27/16 You missed your Mt. SAC appt. Log into the Portal now

More information

Customer Complaint Procedure Page 1 of 5

Customer Complaint Procedure Page 1 of 5 - 1 Customer Complaint Procedure Page 1 of 5 Table of Contents Scope... page 2 Job Responsibilities... page 2 Customer Complaint Process... page 3 Revision History... page 5 - 2 Customer Complaint Procedure

More information

Audio and Video Overview: Audio and Video Configuration. Ultra Experience: Audio and Video FAQ

Audio and Video Overview: Audio and Video Configuration. Ultra Experience: Audio and Video FAQ Ultra Experience: Audio and Video FAQ Date Published: Sep 05,2017 Category: Product:Help_FAQs; Version:Ultra_Experience Article No.: 000040454 Product: Collaborate - Ultra Experience Document Type: User

More information

Welcome to the UVU IT Service Desk

Welcome to the UVU IT Service Desk Welcome to the UVU IT Service Desk Agenda 1. Procedures Getting Help 2. Network & Email 3. myuvu Portal 4. Security 5. Outages & Emergencies 6. Software 7. Miscellaneous Getting Help Phone 801-863-8888

More information

Western Libraries Website Re-Design Update ( July 2016)

Western Libraries Website Re-Design Update ( July 2016) Western Washington University Western CEDAR Usability & Design Working Group Documents Western Libraries Departmental, Committee, and Working Group Documents 7-2016 Western Libraries Website Re-Design

More information

The Electronic Journals Library EZB: a successful model of international cooperation. Dr. Evelinde Hutzler University Library Regensburg, Germany

The Electronic Journals Library EZB: a successful model of international cooperation. Dr. Evelinde Hutzler University Library Regensburg, Germany The Electronic Journals Library EZB: a successful model of international cooperation Dr. Evelinde Hutzler University Library Regensburg, Germany 1 EZB as Cooperative Library Service Elektronische Zeitschriftenbibliothek

More information

Connecting regions with Global Infrastructure DR. AXEL KASCHTE DIRECTOR, PRODUCT STRATEGY EMEA, OCLC

Connecting regions with Global Infrastructure DR. AXEL KASCHTE DIRECTOR, PRODUCT STRATEGY EMEA, OCLC Connecting regions with Global Infrastructure DR. AXEL KASCHTE DIRECTOR, PRODUCT STRATEGY EMEA, OCLC What if national groups were able to work within regions as they have always done AND at the same time

More information

Erasmus+ Linguistic Support: Licence Management System for Beneficiaries User Guide 1.0

Erasmus+ Linguistic Support: Licence Management System for Beneficiaries User Guide 1.0 Erasmus+ Linguistic Support: Licence Management System for Beneficiaries User Guide 1.0 Date 30/09/2014 Version 1.0 Author Service Provider Revised by European Commission Approved by Public Beneficiary

More information

Dugan's Travels. Agent Website. User Guide

Dugan's Travels. Agent Website. User Guide Dugan's Travels Agent Website User Guide Lundy Innovations Ken Lundy, Sr. v1.2 1 v1.6 Table of Content Website Overview.................................................................... 3 Home Page -

More information

Overview Herbalife International of America, Inc. All rights reserved. USA. WW /12

Overview Herbalife International of America, Inc. All rights reserved. USA. WW /12 Overview 2012 Herbalife International of America, Inc. All rights reserved. USA. WW11566 01/12 Why BizWorks, Why Now? Communicate easily and effectively with your downline Recognize, encourage and motivate

More information

Sophos Central Admin. help

Sophos Central Admin. help help Contents About Sophos Central... 1 Activate Your License...2 Endpoint Protection...3 Dashboard...3 Alerts...4 Root Cause Analysis...9 Logs & Reports... 11 People... 24 Computers...33 Computer Groups...40

More information

eschoolplus 3.1 New Features

eschoolplus 3.1 New Features South Central RIC 435 Glenwood Road Binghamton, NY 13905 607-766-3750 eschoolplus 3.1 New Features 1990-2014 SunGard Public Sector Inc. All rights reserved. No part of this publication may be reproduced

More information

Name: Class: Date: Multiple Choice Identify the letter of the choice that best completes the statement or answers the question.

Name: Class: Date: Multiple Choice Identify the letter of the choice that best completes the statement or answers the question. Name: Class: Date: The Internet and WWW True/False Indicate whether the sentence or statement is true or false. 1. A search engine is a program that performs keyword searches for information on the Internet.

More information

IBM Watson Campaign Automation SMS

IBM Watson Campaign Automation SMS Service Description IBM Watson Campaign Automation SMS This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and recipients

More information

Creating a trial Windows Azure account and activating MSDN benefits

Creating a trial Windows Azure account and activating MSDN benefits Creating a trial Windows Azure account and activating MSDN benefits What is Azure? In short, it s Microsoft s cloud platform: a growing collection of integrated services compute, storage, data, networking,

More information

Intel Core i5 or higher 2.2 GHz CPU or higher 8GB RAM or higher Windows 10 Professional

Intel Core i5 or higher 2.2 GHz CPU or higher 8GB RAM or higher Windows 10 Professional Admin Training Guide Version 1.10 February 2018 Action Items Prior to setting up and installing your BlueJeans Room, it is recommended that the following items are reviewed beforehand as they will come

More information

Sitecore Multilanguage Support : Translation Services Connector

Sitecore Multilanguage Support : Translation Services Connector Sitecore Multilanguage Support : Translation Services Connector GPI Translation Services Connector for Sitecore Copyright 2016-2017 Globalization Partners International. All rights reserved. This ebook

More information

LibraryWorld.com. Getting Started Guide

LibraryWorld.com. Getting Started Guide LibraryWorld.com Getting Started Guide Why LibraryWorld? Web-based No software to load No networking issues Updates are automatic Works with any web browser Full feature set at a very low price No backup

More information

OPTIMIZATION MAXIMIZING TELECOM AND NETWORK. The current state of enterprise optimization, best practices and considerations for improvement

OPTIMIZATION MAXIMIZING TELECOM AND NETWORK. The current state of enterprise optimization, best practices and considerations for improvement MAXIMIZING TELECOM AND NETWORK OPTIMIZATION The current state of enterprise optimization, best practices and considerations for improvement AOTMP.com The Next Evolution of Telecom Management OVERVIEW As

More information

The ICT4me Curriculum

The ICT4me Curriculum The ICT4me Curriculum About ICT4me ICT4me is an after school and summer curriculum for middle school youth to develop ICT fluency, interest in mathematics, and knowledge of information, communication,

More information

OTRS Quick Reference

OTRS Quick Reference OTRS Quick Reference WWW.IXIASOFT.COM / OTRS / Copyright 2015 IXIASOFT Technologies. All rights reserved. Last revised: March 02, 2015 2 OTRS Quick Reference Table of contents Using OTRS OTRS overview

More information