Using ACCCM Central License and Traffic Tracker

Transcription

1 Using ACCCM Central License and Traffic Tracker Release 7.0 SP1 Issue 1.2 June 2013

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3 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information, operating instructions and performance specifications that Avaya generally makes available to users of its products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of documentation unless such modifications, additions, or deletions were performed by Avaya. 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4 Contents Chapter 1: Introduction... 4 ACCCM overview... 4 Key features... 4 Chapter 2: ACCCM Central License Tracker... 5 Central License Tracker overview... 5 Supported Avaya systems... 5 Chapter 3: Installing and testing Central License and Traffic Tracker... 8 Installing Central License and Traffic Tracker... 8 Testing Central License and Traffic Tracker installation... 9 Chapter 4: Configuring the license Configuring the generic tracker Tracking the Avaya Aura Communication Manager licenses Tracking the CMS license Configuring the WebLM enabled systems Chapter 5: Setting up the ACCCM Notification engine Notification overview Notification SNMP Message Configuring Notifications Configuring SMTP Settings Running the ACCCM Notification Service feature Chapter 6: Managing license usage reports Viewing the license usage reports Viewing the Settings tab Viewing the Dashboard tab Chapter 7: Managing traffic tracker Enabling trunk and occupancy Using Web portal to view the Trunk and Occupancy information Viewing the Trunk information Viewing the trunk occupancy information Chapter 8: Managing historical reports Historical reports overview Viewing peak license usage for day Viewing intra daily license usage Using ACCCM Central License and Traffic Tracker June 2013

5 Viewing license comparison interval Exporting data to a CSV file Viewing intra daily occupancy Viewing intra daily trunk Viewing intra daily trunk comparison Chapter 9: Managing database structure Table name: License_Usage_Tracker_History Table name: License_Tracker_WebLM_Products Table name: Traffic_Measure_Trunks_History Table name: Traffic_Measure_Occupancy_History Using ACCCM Central License and Traffic Tracker June 2013

6 Chapter 1: Introduction This chapter covers: ACCCM overview on page 4 Key features on page 4 ACCCM overview The Avaya Contact Center Control Manager (ACCCM) system is a centralized operational administration solution that provides a comprehensive solution for administrators to support day-today operations and real-time decision. Using the ACCCM system, administrators can unify, streamline, and centralize the management of Avaya Aura Contact Center (AACC) operations. In addition, the administrator can track events and take necessary action to meet customer needs. The ACCCM system is for Avaya customers using different Avaya Contact Center Business Unit (CCBU) products and solutions. The ACCCM system integrates with a Unified Communication infrastructure based on Avaya Communication Manager (Avaya Aura Communication Manager) and Avaya Session Manager. The ACCCM solution supports the following Avaya Messaging and Contact Center Software Suite applications: Avaya Modular Messaging (MM) Avaya AUDIX Messaging Avaya Call Management System (CMS) Avaya IQ (IQ) Avaya Aura Call Center Elite Multichannel (EMC) Avaya Interaction Center (IC) Avaya Voice Portal (AVP) Avaya Aura Experience Portal (AAEP) Avaya Proactive Contact (PC) Avaya Proactive Outreach Manager (POM) Avaya Aura System Manager Avaya Aura Messaging Avaya Aura Session Manager Avaya Aura Application Enablement Services Avaya one-x Agent (one-x Agent) Avaya Aura Workforce Management Avaya Aura Contact Center (AACC) with Elite customers who are interested using a blended environment (Voice on Elite with Multimedia on AACC) Non-Avaya third-party Workforce Optimization (WFO) solution Key features Centralized management and administration of all contact center applications Personalized thin client application interface Real-time monitoring and historical analysis of agents, skills, Vector Directory Numbers (VDNs), campaigns, and other business data Visual call flow design and vector management Role-based permissions and multi tenancy support Full Microsoft Active Directory integration with single sign-on (SSO) functionality 4 Using ACCCM Central License and Traffic Tracker June 2013

7 Chapter 2: ACCCM Central License Tracker This chapter includes: Central License Tracker overview on page 5 Supported Avaya systems on page 5 Architecture on page 6 Central License Tracker overview The ACCCM Central License Tracker provides the following capabilities: Offers centralized usage with License Tracking. Provides centralized view to track enterprise license usage with historical tracking across the systems that is integrated with ACCCM. Provides tracking of enterprise usage history over a defined time period. For example, if Monday is the busiest day of the call taking week, you can review the last five days of the Elite Agents in use. Allows sending alerts and notifications on license usage or peaks so that you can be alerted of the potential need to buy as you get close to your current or budgeted in use quantities. Supports the concept of Tenant (Cost Center) Based License Assignment. Supported Avaya systems Avaya Solution Component (System) Avaya Communication Manager (Avaya Aura Communication Manager) Avaya Aura Session Manager (SM) Avaya SIP Enablement Services (SES) Avaya Modular Messaging Avaya Aura Messaging Avaya Communication Manager Messaging (CMM) Avaya Aura Conferencing (AAC) Avaya Aura Presence Services Avaya Aura Collaboration Server Avaya one-x Communicator Avaya one-x Agent Releases/Versions 2.x and higher 5.x and higher 4.x and higher 4.x and higher 6.x and higher 5.x and higher 6.x and higher 6.x and higher 6.x and higher 5.2 and higher 2.x and higher 5 Using ACCCM Central License and Traffic Tracker June 2013

8 Avaya Solution Component (System) Avaya one-x Mobile Avaya one-x Portal Call Management System (CMS) Avaya IQ Avaya Aura Contact Center (AACC) Avaya Interaction Center (IC) Avaya Aura Call Center Elite Multichannel (EMC) Avaya Aura Application Enablement Services (AES) Avaya Voice Portal Avaya Aura Experience Portal (AAEP) Avaya Proactive Outreach Manager (POM) Avaya Proactive Contact (PC) Avaya Interactive Response (IR) Releases/Versions 5.2 and higher 5.2 and higher 12.x and higher 4.x and higher 6.2 and higher 7.x and higher 5.x and higher 3.x and Higher 3.x and Higher 6.x and higher 2.x and higher 3.x and higher 3.x and higher Architecture The following illustration describes the architecture of the central license tracker: Avaya Aura EMC Component Installed as Description License Tracker Windows service: This service tracks the license usage in 6 Using ACCCM Central License and Traffic Tracker June 2013

9 Component Installed as Description Notification Server Database Reporting Interface ACCCM Service License Tracker Windows service: ACCCM Tracker License Part of the ACCCM Database Website the different systems. This service sends notifications and SNMP messages. This service stores the license tracking history. This service includes a website for users to view the license tracking history through a graphical user interface. The ACCCM License Tracking Service, introduced with ACCCM 6.3, uses a set of connectors to track license usage across systems that are part of the Avaya environment. The following illustration shows an example of an environment that includes the following systems and is expected to be the most frequently used systems: Avaya Aura Communication Manager Avaya Call Management System (CMS) Avaya Aura Application Enablement Services (AES) Avaya Aura Contact Center (AACC) The license usage data is stored in the ACCCM database. The history length is configurable for each system. You can control the length from the ACCCM administrative interface. 7 Using ACCCM Central License and Traffic Tracker June 2013

10 Chapter 3: Installing and testing Central License and Traffic Tracker This chapter includes: Installing Central License and Traffic Tracker on page 8 Testing Central License and Traffic Tracker installation on page 9 Installing Central License and Traffic Tracker Prerequisites ACCCM 6.3 or higher..net Framework version 4.0 installed as part of the installation wizard. Microsoft MVC installed as part of the installation wizard. JAVA Runtime Environment 1.6 (installed as part of the installation wizard). 1. From the ACCCM installation CD, double-click the ACCCM installation wizard. 2. In the Prerequisite screen, select the JAVA Runtime Environment component and click Next. 8 Using ACCCM Central License and Traffic Tracker June 2013

11 3. In the Select Services to install screen, select License Tracker in the System Services pane and click Next. 4. Click Next and complete the installation. Testing Central License and Traffic Tracker installation 1. Open a Web browser, in the address bar, type name>/acccmlicensetracker, where <server name> is the Fully Qualified Domain Name (FQDN) or the IP address of the ACCCM License Tracker. 2. Log on to the ACCCM License Tracker Web interface as administrator. 9 Using ACCCM Central License and Traffic Tracker June 2013

12 3. Log on to the ACCCM Web interface as administrator. 4. Open Windows Services. 5. Start the ACCCM Tracker License service. 10 Using ACCCM Central License and Traffic Tracker June 2013

13 Chapter 4: Configuring the license This chapter includes: Configuring the generic tracker on page 11 Tracking the Avaya Aura Communication Manager licenses on page 13 Tracking the CMS license on page 14 Configuring the WebLM enabled systems on page 15 Configuring the generic tracker 1. Log on to the ACCCM Web interface as administrator. 2. On the ACCCM menu, select the CFG > License Tracker tab. 3. In the License Tracker fields, assign the following details: Field Description Values Product Name Tracking History Select the system that you want to monitor with the license tracking tool. The number of days to store historical data in AACC AES EMC Avaya Aura Communication Manager CMM CMS IC IQ MM PC QM Recorder WFM 1-N 11 Using ACCCM Central License and Traffic Tracker June 2013

14 Field Description Values Tracking Interval WebLM Address the ACCCM database. For example, if you set this value to 2, then ACCCM keeps the last license tracking history for the last 48 hours. The time interval in minutes that ACCCM is connected to the tracked system and retrieve the license information. For example, if you set this value to 2, then ACCCM connects every 2 minutes to the tracked system and saves the license usage into the ACCCM database. In a time period of 24 hours ACCCM stores: 24*15*x (license types) records in the ACCCM database. The URL that points to the WebLM server of the tracked system. 1-N Relevant only for WebLM enabled systems. The values change for every system. Structure example: blm/licenseserver. WebLM User For future use. Enter any value. WebLM Password For future use. Enter any value. Enabled Avaya Aura Communication Manager CMS Enables or disables the license tracking for the integrated system. Provides the drop-down list with the list of Communication Managers. This field appears on the screen only if the product name equals to Avaya Aura Communication Manager. Provides the drop-down list for Call Management Systems (CMSs). This field appears on the Check box (enable/disable) Select an Avaya Aura Communication Manager from the list. Select a CMS from the list. 12 Using ACCCM Central License and Traffic Tracker June 2013

15 Field Description Values screen only if the product name equals to CMS. 4. Click Add. 5. To edit an existing record, double-click the relevant row from the table. Tracking the Avaya Aura Communication Manager licenses You must configure the ACCCM system to track the Avaya Aura Communication Manager licenses. You cannot track the Avaya Aura Communication Manager licenses through WebLM. 1. Log on to the ACCCM Web interface as administrator. 2. On the ACCCM menu, select the CFG > Avaya Aura Communication Manager tab. 3. Configure the Avaya Aura Communication Manager connection, using the steps from the Configuring ACCCM guide. 4. Go to the CFG > License Tracker tab. 13 Using ACCCM Central License and Traffic Tracker June 2013

16 5. From the Product Name drop-down list, select Avaya Aura Communication Manager. 6. From the CM drop-down-list, select Avaya Aura Communication Manager you want to track. 7. Complete the other fields and click Add. Tracking the CMS license You cannot track the CMS licenses through WebLM. You must configure the ACCCM system to track CMS licenses. 1. Log on to the ACCCM Web interface as administrator. 2. On the ACCCM menu, select the CFG > CMS tab. 3. Configure the CMS connection, using the steps from Configuring ACCCM. 4. Go to the CFG > License Tracker tab. 5. From the Product name drop-down list, select CMS. 6. From the CMS drop-down list, select a CMS you want to track. 7. Complete the other fields and click Add. 14 Using ACCCM Central License and Traffic Tracker June 2013

17 Configuring the WebLM enabled systems The Generic WebLM connector that is part of the ACCCM license tracker tracks the WebLM enabled systems. 1. Log on to the ACCCM Web interface as administrator. 2. On the ACCCM menu, select the CFG > License Tracker tab. 3. From the Product Name drop-down list, select CMS. 4. In the WebLM field, type the WebLM address. The WebLM URL is different for every system. See the relevant product documentation in order to retrieve the URL. For example, the Avaya Application Enablement Services URL can be: NOTE: Do not point ACCCM to the login page of the main WebLM page. 15 Using ACCCM Central License and Traffic Tracker June 2013

18 Chapter 5: Setting up the ACCCM Notification engine This chapter includes: Notification overview on page 16 Configuring Notifications on page 17 Configuring SMTP Settings on page 19 Running the ACCCM Notification Service feature on page 20 Notification overview With the ACCCM Central License and Trunk Tracker tool, you can receive automatic notifications based on thresholds that you define in the application. ACCCM 7.0 supports the following notifications: Notification SNMP Message The following diagram shows an example of the Notification generation flow in ACCCM: Notification Notification is an sent to the configured address. The is sent in the following format: Hello, The [license name] has exceeded the defined threshold of [threshold] of [MAX Capacity] in [system name]. ACCCM License Tracker In the above message: License name is the type of license that is used, for example, AES Basic TSAPI. Threshold is the threshold that was defined, for example, Using ACCCM Central License and Traffic Tracker June 2013

19 MAX Capacity is the maximum licenses that can be used. System name is the name of the system, for example, AES. SNMP Message The {0} has exceeded the defined threshold of {1} of {2} in {3}. {0} license name (for example, Inserted Digit Strings, and AD Entries Per System,.) {1} fired threshold ID {2} license max capacity (limit) {3} system name (for example, Avaya Aura Communication Manager, CMS, and AES.) Configuring Notifications 1. Log on to the ACCCM Web interface as administrator. 2. On the ACCCM menu, select the CFG > License Tracker tab. 3. In the License Tracker page, click the Notification button. 4. In the License Notification pane, perform the following steps: 17 Using ACCCM Central License and Traffic Tracker June 2013

20 a. From the Notification drop-down list, select the type of notification ( or SNMP). b. Perform one of the following steps: If you select the notification type as Then In the Address field, type the address of the user. SNMP In the Address IP field, type the IP address of the SNMP. 5. From the Template drop-down list, select Template. NOTE: There is a separate template for and SNMP. 6. Click Add. 7. From the Notifications drop-down list, select the Notification you added and assign the notification rules. 8. From the system, select the system you want to monitor for notifications. EMC 9. From the Details pane, perform the following steps: Field Name Description 18 Using ACCCM Central License and Traffic Tracker June 2013

21 Field Name Server type License type Description The system that will be monitored for the notifications. For example: Avaya Aura Communication Manager, AES, and AACC. Based on the selected system in the Server Type field, the list of all Available licenses appear. Select one license. Qualifier A mathematical qualifier: <,>,=,<>,<=,>= Threshold The license threshold. 10. Click Add to add the nonfiction threshold. The following illustration shows an example of a notification rule: The monitored system is AES The license type is TSAPI Qualifier < Threshold = 10 The configuration triggers a notification every time the quantity of Telephony Services Application Programming Interface (TSAPI) available licenses will be less than ten (10). Configuring SMTP Settings To allow ACCCM Central License Tracker to send notifications, you must configure an SMTP gateway that ACCCM uses. 1. Log on to the ACCCM Web interface as administrator. 2. On the ACCCM menu, select the CFG > Sys. Params tab. The system displays the system parameters tab. 3. Configure the configure form the ACCCM System Parameters table as follows: Field Name Description SMTP_Host The IP address or the Host name of your SMTP server. SMTP_Is_SSL Set by default False SSL is not required for SMTP connectivity 19 Using ACCCM Central License and Traffic Tracker June 2013

22 Field Name SMTP_Port SMTP_Sender_ SMTP_Username SMTP_Password Description Set this value to True in case you SMTP server requires SSL The port number that is used by your SMTP server. The default port number is 25. The address that is used to send s. If your SMTP server requires authentication, enter the username for your SMTP server. The SMTP user password. Running the ACCCM Notification Service feature ACCCM 7.0 introduces a new service called the ACCCM Notification Service. The Notification service sends all and SNMP notifications from ACCCM to external sources, for example, mail servers or monitoring systems. The system, by default, installs the ACCCM Notification service during the installation of ACCCM 7.0 or upgrade to ACCCM 7.0. The new notification architecture of ACCCM leverages a queue mechanism. The queuing platform is installed as part of ACCCM 7.0 and is running in a Tomcat application server. Prerequisites Ensure the Tomcat service is running on the ACCCM server. 1. Open the Tomcat configuration. 2. Start Tomcat. 20 Using ACCCM Central License and Traffic Tracker June 2013

23 3. Open Windows Services. 4. Start the ACCCM notification service. 5. To test your configuration, open a Web browser and browse to the following address: The system displays the ActiveMQ page. 6. Click the Queues tab. The system displays the Notification queue on the screen with the number 1 in the consumers column. 21 Using ACCCM Central License and Traffic Tracker June 2013

24 Chapter 6: Managing license usage reports ACCCM includes a web based reporting portal that allows you to view the real time and historical information from the license tracker engine. This chapter includes - Viewing the license usage reports on page 22 Viewing the Settings tab on page 23 Viewing the Dashboard tab on page 23 Viewing the license usage reports 1. Open a Web browser, in the address bar, type name>/acccmlicensetracker, where <server name> is the Fully Qualified Domain Name (FQDN) or the IP address of the ACCCM License Tracker. 2. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). The ACCCM Web reporting portal includes three tabs: Tab Settings Dashboard Description General system settings that are stored and personalized for every user who uses the application. Real-time license information from the license tracker. 22 Using ACCCM Central License and Traffic Tracker June 2013

25 Historical Historical reports that allow you to view the historical data that is stored in the license tracker database. Viewing the Settings tab The Settings tab provides the general system settings that are stored and personalized for every user who uses the application. The settings tab includes two fields: Field Name Refresh Rate (seconds) Startup Page Description The Refresh Rate parameter controls the refresh rate of the dashboard screen. The parameter is defined in seconds. For example, if you set this parameter to five, then the system refreshes the ACCCM dashboard screen every five seconds. The Startup Page parameter controls the display on this page, every time the user logs in to the License Tracker application. You can select one of the options on the Startup page: - Settings - Dashboard - Historical reports Viewing the Dashboard tab The ACCCM License Tracker Dashboard tab is a real-time dashboard application that allows you to view real time information of your license usage. The dashboard screen is divided into three parts: Screen Part A B Description This area displays the list of all the systems that are configured in the license tracker as clickable buttons. If you click one of the systems, the dashboard loads a list of all available licenses into screen Part B. Click the All button to display a list of all licenses from all the configured systems. This area displays a list of all available licenses from the selected systems that are selected in Part A. The information appears in a table structure with the following columns: System Name: The name of the system License Name: The name of the license Total: The total number of licenses installed Used: The total number of licenses used C Next to each row, there is a check box. The check box controls the licenses that appear in the chart area (Part C). This area displays two charts: License Availability: Displays the number of Used/Available licenses for the selected licenses 23 Using ACCCM Central License and Traffic Tracker June 2013

26 Intra Daily Usage: Displays the intra daily usage of licenses. The licenses are shown based on the tracking interval time. For example, if you configure the license tracker to track license information every 15 minutes, then this chart will show you the information in a 15 minute interval. You can customize the user interface of the dashboard. You can resize the screen structure by using the mouse device. 24 Using ACCCM Central License and Traffic Tracker June 2013

27 Chapter 7: Managing traffic tracker ACCCM Central Traffic Tracker 7.0 provides the following capabilities: Centralized tracking of all trunk traffic in the environment. Centralized tracking for occupancy information in the environment. This chapter includes: Enabling trunk and occupancy on page 25 Using Web portal to view the Trunk and Occupancy information on page 28 Enabling trunk and occupancy 1. Log on to the ACCCM Web interface as administrator. 2. On the ACCCM menu, select CFG > CM. 3. Double-click the relevant row from the list. 25 Using ACCCM Central License and Traffic Tracker June 2013

28 4. From the Track Traffic drop-down list, select Yes. 5. In the History Length (days), type the number of days to store the history of the trunk tracking information. 6. Click Save to update the Avaya Aura Communication Manager details. 7. Open the Sync Application from C:\Program Files (x86)\avaya\avaya Contact Center Control Manager\Services\ACCCM Synchronizer\ NAV360_Synchronizer.exe. 8. In the Objects to synchronize pane, select Trunk. NOTE: This step is a one time step. 9. Log in to the ACCCM system again and navigate to CFG > CM. 10. From the list, double-click the Avaya Aura Communication Manager you want to manage. 26 Using ACCCM Central License and Traffic Tracker June 2013

29 11. Select the Avaya Aura Communication Manager you want to manage and click Trunk Management. 12. Select the trunks you want to track 13. Click Save. Ensure that ACCCM tracks each trunk for tracking on the Avaya Aura Communication Manager (Page 3 in the Avaya Aura Communication Manager, the Measured option must be at least configured to Internal). 14. Restart the License Tracker windows service. The system starts to track the trunk and occupancy information. The tracking is done every hour. 27 Using ACCCM Central License and Traffic Tracker June 2013

30 Using Web portal to view the Trunk and Occupancy information You can view the information of trunk and trunk occupancy through the tracking portal. o Viewing the Trunk information on page 29 o Viewing the trunk occupancy information on page 29 Viewing the Trunk information 1. Open a Web browser, in the address bar, type name>/acccmlicensetracker, where <server name> is the Fully Qualified Domain Name (FQDN) or the IP address of the ACCCM License Tracker. 2. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). The system displays the following page. 3. Click the Trunk Measurements tab. 28 Using ACCCM Central License and Traffic Tracker June 2013

31 The trunk measurement screen includes a list of all the trunks that are monitored on the left panel. When you select one of the trunks, the system loads a table with the trunk information and a chart that shows the Trunk processing during the day into the middle panel. This information is taken from the following Communication Manager Measurement screen: The information is stored in the ACCCM database in a table called Traffic_Measure_Trunks_History. For more information about the different fields and values, refer to the Avaya Aura Communication Manager documentation. Viewing the trunk occupancy information 1. Open a Web browser, in the address bar, type 29 Using ACCCM Central License and Traffic Tracker June 2013

32 name>/acccmlicensetracker, where <server name> is the Fully Qualified Domain Name (FQDN) or the IP address of the ACCCM License Tracker. 2. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). 3. Click the Occupancy Measurements tab. The Occupancy measurement screen includes information on an hourly basis from the tracked Avaya Aura Communication Manager. When you select one of the hours the system loads a table with the occupancy information within that hour in the middle panel and the charts on the right panel displays the static occupancy and call processing occupancy values. This information is taken from the following Communication Manager Measurement 30 Using ACCCM Central License and Traffic Tracker June 2013

33 screen: 31 Using ACCCM Central License and Traffic Tracker June 2013

34 Chapter 8: Managing historical reports This chapter includes - Historical reports on page 32 Viewing peak license usage for day on page 33 Viewing intra daily license usage on page 33 Viewing license comparison interval on page 34 Exporting data to a CSV file on page 35 Viewing intra daily occupancy on page 36 Viewing intra daily trunk on page 37 Viewing intra daily trunk comparison on page 38 Historical reports overview The ACCCM License and Traffic Tracker tool includes a historical reporting feature. The historical reporting feature allows users to generate reports on data collected by the tracker service and stored in the ACCCM database. In the ACCCM Relase 7.0, there are six reports that are categorized in the following three types: Report Type Report Name Description License Usage Occupancy Trunk Peak License Usage for Day Intra Daily License Usage License Comparison Interval Intra Daily Occupancy Intra Daily Trunk Intra Daily Comparison This report shows the peak number of licenses used in a specific day. This report shows the number of licenses consumed for every tracking interval within a specific day. This report compares the license usage between two selected dates. This report shows the Intra daily occupancy for a specific Location. This report shows the Intra daily trunk usage for a specific trunk. This report allows you to compare the trunk traffic between two different dates. 32 Using ACCCM Central License and Traffic Tracker June 2013

35 Viewing peak license usage for day 1. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). The system displays the License Tracker home page. 2. Click the Historical tab. 3. In the Historical Report Wizard page, perform the following steps: a. From the Report Name drop-down list, select Peak License User for the Day. b. From the List License drop-down list, select the Avaya Aura Communication Manager licenses. c. From the List License Trackers field, select the licenses that are tracked. You can select multiple licenses by holding down the SHIFT key. d. From the From Date drop-down list, select the start date. e. From the To Date drop-down list, select the end date. 4. Click the Run Report button. The system displays the following report output: Day License Type Records The date of the day. The system displays the select license type used during the peak hours. You can choose up to 10 licenses for each day. Viewing intra daily license usage 1. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). 33 Using ACCCM Central License and Traffic Tracker June 2013

36 The system displays the License Tracker home page. 2. Click the Historical tab. 3. In the Historical Report Wizard page, perform the following steps: a. From the Report Name drop-down list, select Intra Daily License Usage. b. From the List License drop-down list, select the Avaya Aura Communication Manager licenses. c. From the List License Trackers field, select the licenses that are tracked. You can select multiple licenses with holding down the SHIFT key. d. From the From Date drop-down list, select the start date. 4. Click the Run Report button. The system displays the following report output: Time License Type Records The time when the License Tracker retrieved the license information. The system displays the selected license type used during the peak hours. You can choose up to 10 licenses for every tracking interval. Viewing license comparison interval 1. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). The system displays the License Tracker home page. 2. Click the Historical tab. 34 Using ACCCM Central License and Traffic Tracker June 2013

37 3. In the Historical Report Wizard page, perform the following steps: a. From the Report Name drop-down list, select License Comparison Interval. b. From the List License drop-down list, select the Avaya Aura Communication Manager licenses. c. From the List License Trackers field, select the licenses that are tracked. You can select multiple licenses with holding down the SHIFT key. d. From the From Date drop-down list, select the start date. e. From the To Date drop-down list, select the end date. 4. Click the Run Report button. The system displays the following report output: Time License Type Records The time the License Tracker retrieved the license information. The system displays the selected license type used during the peak hours. You can choose up to 10 licenses for every tracking interval. Exporting data to a CSV file You can export the ACCCM License Tracker Historical reports to a CSV format. Use the following steps to export the License Tracker Reports to a CSV file. 1. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). The system displays the License Tracker home page. 2. Click the Historical tab. The system displays the historical page. 3. From the Historical Report Wizard screen, generate the required output. 35 Using ACCCM Central License and Traffic Tracker June 2013

38 4. Click the Export to CVS button. The system displays an option to save the CSV file to the local system. 5. Click Save to export the CSV file to the local directory. Viewing intra daily occupancy 1. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). The system displays the License Tracker home page. 2. Click the Historical tab. 3. In the Historical Report Wizard page, perform the following steps: 36 Using ACCCM Central License and Traffic Tracker June 2013

39 a. From the Report Type drop-down list, select Occupancy. b. From the Report Name drop-down list, select Intra Daily Occupancy. c. From the From Date drop-down list, select the start date. The system displays the following report output: Hour The hour the data was retrieved from the Avaya Aura Communication Manager. The system displays the Static occupancy, Cpocc, Smock, Idle occ, TotalCalls, Tandemcalls, Totalconn, Intcomatmpts, Incattemps, Outatmpts, and Pnetatmps. For more information on the values, refer to the Avaya Aura Communication Manager documentation. Viewing intra daily trunk 1. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). The system displays the License Tracker home page. 2. Click the Historical tab. 3. In the Historical Report Wizard page, perform the following steps: a. From the Report Type drop-down list, select Trunk. b. From the Report Name drop-down list, select Intra Daily Trunk. c. From the From Date drop-down list, select the start date. The system displays the following report output: Hour The hour the data was retrieved from the Avaya Aura Communication Manager. The system displays the Group size, group type, group dir, queuesize, total usage, maint usage, total seize, inc seize, tandem 37 Using ACCCM Central License and Traffic Tracker June 2013

40 seize, grp ovfl, call qued, que ovf, que abd, out srv, %ATB, and %outblk. For more information on the values, see the Avaya Aura Communication Manager documentation. Viewing intra daily trunk comparison 1. Log on to the ACCCM License Tracker Web interface as administrator (admin or itnv). The system displays the License Tracker home page. 2. Click the Historical tab. 3. In the Historical Report Wizard page, perform the following steps: a. From the Report Type drop-down list, select Trunk. b. From the From Date drop-down list, select the start date. c. From the To Date drop-down list, select the end date. d. From the Trunk drop-down list, select an appropriate trunk. e. From the Trunk Parameter field, select the trunk measurement parameter that will be compared. The system displays the following report output: Hour Day The hour the data was retrieved from the Avaya Aura Communication Manager. The system displays the selected trunk paramer value. You can choose up to 10 trunks for every tracking intervals. 38 Using ACCCM Central License and Traffic Tracker June 2013

41 Chapter 9: Managing database structure The ACCCM License and Traffic Tracker application stores the entire tracking history in the ACCCM database. If you want to generate your own customized reports from the tracker data, must use SQL Queries on top the ACCCM database or to use a third-party report generation tool, such as Microsoft Reporting Services, Business Objects, or Cognos. The following table describes the structure of the ACCCM License Tracker Tables: Table name: License_Usage_Tracker_History on page 39 Table name: License_Tracker_WebLM_Products on page 39 Table name: Traffic_Measure_Trunks_History on page 39 Table name: Traffic_Measure_Occupancy_History on page 40 Table name: License_Usage_Tracker_History Column Name ID LUT_ID Server_License_Type_Id License_Type Create_date Usage_count Available_count Limit_count Description An internal unique identifier. An internal unique identifier. The System ID of the tracked system. The system name can be found in the License_Tracker_WebLM_Products table. The name of the tracked License. The date the record was created. The number of used licenses. The number of available licenses. The number of total licenses. Table name: License_Tracker_WebLM_Products Column Name Description ID An internal unique identifier. Server_license_type_id The unique identifier for the tracked system. Product_Name The name of the system. Table name: Traffic_Measure_Trunks_History Column Name Description ID An internal unique identifier. Location ID The ID of the trunk location. Date_hour The date and time of the tracking. Group_number The trunk number. 39 Using ACCCM Central License and Traffic Tracker June 2013

42 Column Name Grp_size Grp_type Grp_dir Que_size Total_usage Maint_usage Total_seize Inc_seize Tandem_seize Inc_seize Tandem_seize Grp_ovlf Call_qued Que_ovf Que_abd Out_srv Perc_ATB Perc_out_blk Description Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Measurement information. Table name: Traffic_Measure_Occupancy_History Column Name Description ID An internal unique identifier. Location ID The ID of the trunk location. Date_hour The date and time of the tracking. Staticocc Measurement information. Cp_occ Measurement information. Sm_occ Measurement information. Idle_occ Measurement information. Total_calls Measurement information. Tandem_calls Measurement information. Total_conn Measurement information. Intcom_atmpts Measurement information. Inc_attemps Measurement information. Out_atmtps Measurement information. Pnet_atmps Measurement information. 40 Using ACCCM Central License and Traffic Tracker June 2013