Secure online access to your benefits

Transcription

1 Secure online access to your benefits We encourage you to use IntegraBMS On-Line! IntegraBMS On-Line is your secure internet connection to your own benefits information including: Viewing of Claims and Deductible Information. Viewing and retrieval of your Explanation of Benefit (EOB) forms. Ability to view, print, or download various claim forms and other administrative forms. View updates to your benefits. In order to view your account: From the internet, go to the Integra BMS website: Click on either of the Secure Login links found at the top and bottom of the page. If this is your first visit, you will need to setup your account. Click the Sign Up or Register links under New Members on the right hand side of the page. If you are a member and you have not yet setup your account: Select the Registration Type (Employee or Dependent) and click the Next button. To setup your account, we need to verify your identity. Take a moment to fill-out the required information. Click the Register button. We will then verify the information provided against the information in our database. If member verification is successful, the next screen you will encounter will allow you to verify the information that is on file. You will also be asked to verify information on any dependents. This screen will list those dependents by default. After verifying the dependents selected, click Login. You are now authorized to enter the IntegraBMS Online website and will be at your Home Page. If you are covering a spouse or family member 18 years or older, each will need to register separately in order to view their claims. If they want you or other family member to be able to view their claims they will need to use the Change Permission link found on Navigation Menu which is on the left hand side of the website. Remember that the best way to learn the system is to use the system! If you have any problems or questions about the website please contact our Customer Service Department. You can either you questions or comments to info@integrahealth.com or you can contact us at

2 IntegraBMS Website Guide Logging On Go to and click on either of the Secure Login links found at the top and bottom of the page. Enter your Address and Password then click the Sign In button.

3 Home Page Once signed in you are taken to your home page. On the left hand side is a Navigation Menu that allows you to move around the website by clicking on the different items in each section. In the upper right hand corner is the Live Chat button which gives you the option of chatting real time with a Customer Service Representative through instant messaging. Below the Live Chat button is an area that contains important announcements and bulletins posted by your company or IntegraBMS. You will find recent plan and claims activity listed in the center of the screen. To move around the website just click on any of the items in the Navigation Menu at any time and you will be taken to that specific area. Once you navigate away from the home page, all the pages have a Back button located on the upper right hand side of the page just under the blue header bar that will take you back to the previous page viewed.

4 Claims Information To view claims that have been received, pended, or processed click on the Claims Information link found under Inquiry in the navigation menu. This will bring you to the Claims Information page where you will see a list that includes yourself and other family members who have given you access to view their claims information. Click on the Claims Summary button next to the member whose claims you want to view. This will take you to the Claims Summary page which has a Current Month tab that shows claims received or processed in the current month, and a Prior Month(s) tab showing claims received or processed in prior months. You can switch between the two by clicking on the appropriate tab. If you want to view the details of any particular claim just click on the actual Claim Number you want to view.

5 Viewing Claims Once you have clicked on the Claim Number you will be taken to the Claim Detail page. The information found on this page is similar in nature to your Explanation of Benefits and includes: Claimant/Provider Information that includes who incurred the claim, the provider/facility where the claim was incurred, the date paid, and the claim status. Claim Summary information that includes the Total Paid By Plan and the Employee s Responsibility and any amounts paid by other insurance. Claim Detail information just like you would find on your Explanation of Benefits. An explanation of any Codes found in the Remark Code column of the Claim Detail section. The first item in the Claim Detail section is a Flex Pay column. If you are enrolled in the company s Flexible spending account administered by IntegraBMS and the item is eligible for reimbursement there will be a check box in this column. If you want to automatically file a Flex claim for any of these items click on the box for each line that you want reimbursed and then click the Save button at the bottom of the Flex Pay column. This will automatically send an electronic flex claim to IntegraBMS Flexible Spending Account area so that you will not have to fill out a paper claim or be required to submit any additional documentation. If you want to view or print a copy of the actual Explanation of Benefits (EOB) for the claim you are reviewing click the View or Download EOB (Adobe Acrobat required)link at the bottom of the page. You should be given the option to Open or Save the.pdf document, click Open to view and print your EOB. Please note that once you have registered the system defaults to electronic EOBs, to continue receiving paper EOBs click on Notification in the navigation menu then click No under Notification:.

6 Flexible Spending Account The Flex Spending Info link in the Navigation Menu takes you directly to your MyFlexOnline web page which will open up in a new window. The window opens to the View Account area where you can see detailed information on your Flexible Spending Account including an Account Summary, Pending Payments, and Completed Payment information. If you click the VIEW button below Account Details in the Account Summary area you will see your Available Balance, Annual Election, Deposits to Date, Paid to Date, as well as the Plan Year Start and End dates. A very extensive list of Qualified Expenses can be view by clicking on the VIEW button below Qualified Expenses in the Account Summary area. If your company offers the Take Care Debit Card When substantiation is needed for a Qualified Expense which has been paid using your Take Care Debit Card, you will see There is a debit card transaction that needs to be reviewed in red in the middle of the Account Summary screen. Just click on the link below the notice, click the box on the right side of the item that needs to be reviewed then click the link below to generate a completed claim form. Print the completed form and fax or mail it to IntegraBMS along with the appropriate documentation for substantiation. If you do not have your Take Care Debit Card with you and have to pay out of pocket for Qualified Expenses you can create and fill out a claim form electronically. Click on Request Payment at the top of the page and you be taken to the Create Claim area. Here you can create a claim form online which can be printed and mailed or faxed to IntegraBMS for processing. Just enter the first item and follow the Detailed Instructions to enter other items or print the completed form. The address and fax number are on the bottom of the printed form, just be sure to include the required documentation.

7 Other areas of interest Other areas of the website which members commonly access are: BMS DirectPay TM Would like to have your Claim or Flexible Spending Account payments directly deposited to your bank or credit union account instead of receiving a check through the mail? This link allows you to electronically provide IntegraBMS the information necessary to set up Direct Deposit. Change Address, Change Password, Notification These different links allow you to update your web account information online. Change Permissions If you are covering other family members who are 18 years old or older, each will need to register separately to view their claims. This link allows each member to give other family members access to their claim information. Forms, Documents These two links allow you to print common forms that are required from time to time, some of which can be completed and submitted electronically, as well as view plan documents. Common Questions This is the Frequently Asked Questions area. Contact Us This link allows you to questions to Customer Service or provide responses to request concerning pended claims.