What To Do When You Receive an Encrypted from MCBDDS

Transcription

1 What To Do When You Receive an Encrypted from MCBDDS When you first receive an encrypted , you will need to set up an account so that you have a password to open the s and/or attachments. You will need to click on the link provided in the or copy the website listed at the bottom of the to set up your password. You will receive an that will look similar to this. Results may vary slightly depending on the device you are using but the process will be the same. ** s will expire if you do not download them within 15 days** 1 P a g e v

2 When you click on the link, you will be redirected to a new page where you will enter a password. You will also need to select one password recovery/reset question and provide a corresponding answer. You will not be able to change your address, which is why it is greyed out. Your password must be between 8-32 characters in length with at least one number and one special character (-!&%$@*). When you enter a password that is acceptable and you confirm the password, you will get all green check marks in the Password Requirements box. After entering the password and answering the questions, click Register below the questions/answers. You will be redirected to a new page informing you that you successfully registered your password and you will receive a new with the encrypted message. You will need this password to open ALL encrypted /attachments. 2 P a g e v

3 Once you receive the encrypted , click on the PDF attachment at the bottom of the to open. If you can t remember your password, you can click on the link provided to recover or reset it. You will then be redirected to a new page where you will enter your password. If you entered the correct password, the will open automatically. 3 P a g e v

4 How to Reply Click on the button Reply. After clicking reply, a new page will open where you can type a message, attach a document, or change your password. If the box Send me a secure copy is checked, you will get a copy of the you re sending. Keep checked if you want a copy of the you are sending. 4 P a g e v

5 If you are attaching a document, click Attachments A new page will open in which you will click Choose File. Then you will select where your document is located. Once you select the document and click done, your document will be listed next to the Choose File button. You will then need to click Upload. Once you have successfully uploaded the document(s) you would like to , they will appear next to the Upload button. If you decided you do not want to that document, click the box next to the document and then click Delete. Once you are satisfied with your attachments, click Done. After you click Done, you will be redirected to your , and you will see your attachment. 5 P a g e v

6 Once you are satisfied with your , click Send. A new page will open informing you that your has been sent successfully. 6 P a g e v

7 How to Recover/Reset Your Password If you have forgotten your password, open the encrypted and click the link to reset or recover your password. We recommend RECOVERING your password unless your password has been compromised. A new page will open and your address will automatically load. (Your address in greyed out since you cannot change the address.) Click Send password question(s). A new page will open stating another will be sent to you with more instructions. 7 P a g e v

8 Once you open the , click on the link to recover or reset your password. If the link does not work for you, copy the link and paste it to your browser. A new page will open, and you will need to answer the question. From here, you can choose to recover your password (you will receive an with your password.) OR you can choose to reset your password. Please remember to use a password that nobody else will guess and keep it in a secured location. ***TAKE NOTE OF THE DIFFERENCES BETWEEN RESETTING AND RECOVERING YOUR PASSWORD. If you choose to recover, a new page will open stating that you successfully recovered your password. You will be given a temporary password to open the encrypted with your actual password. 8 P a g e v

9 If you chose to reset your password and click Submit, a new page will open where you can enter a new password, OR you can choose to change/update your Password Reset/Recovery Question. Be sure to follow the password requirements and enter your password twice to confirm. You can also click on the check box next to Update password change/reset question(s) You can choose completely different questions, or just change the answer to the question. Once you are done, click the Reset Password button at the bottom of the screen. If you have any issues or questions with Encrypted s, please feel free to contact the help desk by dialing HELP (x4357) or You can also send an to mhelp@mcbdds.org 9 P a g e v