Sales Leadership Representatives Electronic Appointment Processing FAQs

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Kelley Goodwin
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1 Sales Leadership Representatives Electronic Appointment Processing FAQs Submitting an Electronic Appointment Form Q: Are there any differences in the type of information requested for an electronic appointment form? A: No. The information and the appointment process for an electronic appointment form is the same as the information and process on the paper contract. In addition, a signature must be obtained at the time of appointment and returned to your respective Branch, even if you submit your information electronically. B: The Branch and District number will automatically be assigned when zip code is entered where the new Representative resides. A confirmation page will appear with correct Branch and District number. Q: How do I get a signature for an electronic appointment? A: At the time of appointment, you must acquire a signature on the paper contract. Please write the assigned District number from confirmation page on the contract before mailing it to your respective Branch. You must submit a signed paper contract when you make an electronic appointment. On the paper contract that you use for the new Representative account number, fill out the following information: Representative signature Representative name Representative address Birth date Social Security Number Telephone number Appointment maker signature Check Y or N for participation in Preferred Preview and Publicity Release. Sales Leader must also check the box above the signature to indicate that the appointment has been submitted electronically. If a Representative registers at before the paper contract card is received by the Branch, she will be asked to accept terms and conditions.. Note: If a Representative s signature is not on file with Avon within 14 days from the date that the Representative contract was processed by Avon, a 1st Class letter will be generated including:

2 o A form requesting the Representative s signature that will need to be returned to the Representative s Branch o Instructions to go to youravon.com, register and accept Avon s Terms and Conditions If the Representative signature is not on file 45 days after the Representative contract was processed, the Representative s account will be removed. Q: What should I do with a signed paper contract? A: You must get a signature at the time of appointment, along with the information referenced above, and you must return signed contracts back to the appropriate Branch. Send contracts in a plain white envelope to the following addresses: Avon Morton Grove Avon Zanesville PO Box PO Box Suwanee, GA Atlanta, GA FAX: (770) or 6514 FAX: (770 ) or 6514 Avon Atlanta Avon Pasadena PO Box East Foothill Blvd Suwanee, GA Pasadena, CA FAX: (770) or 6514 FAX: (626) Q: When should I send a signature from a new appointment? A: You should always send the paper contract with a signature immediately after completing the paperwork for an appointment. If a paper or electronic signature is not received within 14 days of submission from you or if the new appointment has not registered at youravon.com and agreed to the Terms and Conditions, we will contact the new appointment directly. If we have not received a paper or electronic signature after 45 days of appointment submission, we will remove the newly appointed Representative. Q: How do I know if the branch has received a signature? A: You can see a complete list for all of your appointments and any outstanding signatures by looking at the View Signatures needed report in the right corner of the top navigation bar. Q: Must I secure a Social Security Number? A: You must make every attempt to secure a Social Security Number. This information is critical for tax and identification purposes. When a Social Security Number is not provided, Avon enforces the IRS requirement of withholding 28% on cash payouts such as Sales Leadership earnings, incentive checks, etc. In addition, Representative accounts with missing, invalid, or duplicate SSNs are subject to periodic audit review.

3 Q: Why is cell phone now indicated with the Home and Work Telephone boxes? A: The New Representative can list a Home / Cell number as the primary contact or a Work / Cell as a secondary number. By providing a phone number, the New Representative is providing consent for Avon to call those numbers. Regardless of any listing on a federal or state Do Not Call List, providing a telephone number authorizes Avon to call the number given using an Agent, prerecorded message, automated dialers, or any other method that Avon may choose to use from time to time. Any new or additional cell, business, or home telephone numbers that are furnished to Avon may also be called using any of the methods listed above. Q: Where do I enter apartment number? A: Enter it as part of mailing street address. For example: 139 Oak Apt 14. (This is the same way that it should be entered on a paper contract.) Q: How do I get account numbers for an electronic appointment? A: Use the account number on the paper contract in the Appointment Kit. Q: When do I check the box above signature on a paper contract? A: Only check the box when the appointment was submitted using the Electronic Appointment Processing System, and the form is being sent to Avon to record the appointee s signature agreeing to terms and conditions. Do not check the box when the appointment is being processed by paper contract, as this will delay processing of the appointment. Q: What campaign will I get credit for an appointment submitted and processed online? A: The credit for an appointment is driven by which Campaign of 1st Order you enter for the appointment. If C10 was entered, then the addition would appear on your reports in C10. The only exception to this rule is if the New Representative submits an order for an earlier campaign, and it is processed. In this situation, the addition would appear on the report of the Campaign for which the order was processed. Q: What is the residence selection drop down for? A: This is to identify the appointee s housing arrangements. Select whether they own, rent or live with others. Q: How do I enter mailing street address when it exceeds 20 characters? A: Avon's database cannot accept an address longer than 20 characters including spaces. For larger addresses, please abbreviate as necessary. Specifically, you can shorten words like street, (St.) or avenue, as well as actual addresses. For example, 1221 Mountain Springs Road can be 1221 Mt. Springs Rd. If you have abbreviated all you can and verified the information but you still have additional instructions for delivery, use the special instructions for delivery field. In that field, you can write any information a delivery truck driver might need to get an order to the right place, such as leave on back porch, or trailer 34 on right. The address prints on a Representative s shipping label as follows: REPRESENTATIVE NAME SPECIAL INSTRUCTIONS STREET ADDRESS CITY, STATE ZIP CODE

4 Please note that you can apply the special instructions to either the mailing or shipping address, but not both. Navigating the Electronic Appointment Processing System Q: If I accidentally delete a draft from the system, can Avon retrieve it for me? A: No. Once you delete a draft, it is erased entirely from the system. You will not be able to get a copy if you accidentally delete. Q: Can a Leadership Representative see drafts or appointments made by their Downline? A: No. After Submitting the Electronic Appointment Form Q: Will I get a confirmation message after I click on submit, that the appointment was sent? A; Yes, based on the information submitted, you will get a confirmation page that displays Branch, District, Name, Account Number and Phone Number. One of the following 4 messages will appear on the confirmation page:. 1. Your Contract Has Been Successfully Submitted 2. Identity Validation was unsuccessful 3. Identity Validation was unsuccessful and a duplicate account found. 4. This Representative may have had a previous Avon Account Q: What do I do if I have a problem with the electronic appointment processing system? A: Contact the National Sales Leadership Hotline at Q: How do I correct a mistake or make a change after I submit an appointment form? A: If a contract is delayed in review because of a mistake or you need to make a change after the contract has been processed, you should contact the National Sales Leadership Hotline. After you have submitted an electronic appointment form, you cannot change it on the system yourself. Q: How should I check the elit box on the contract for a new Representative? A: All new Representatives will automatically be tagged eliterature. You will no longer need to complete this section on the contract. New Representatives will no longer receive paper purchase order or product number guide. They will still receive a paper What s New and mark Magalog in the applicable Campaigns. The Purchase order and Product Number Guide can be found on youravon.com under Campaign Literature, if needed. If the Representative truly cannot place their orders online, the only other option will be to use Fast Talk, however they will forgo the guaranteed earnings in their first 4 campaigns.

5 Q: How soon after I submit appointment information can my new Representative register and order online? A: Most appointments are processed within 15 minutes of submission, meaning that your new Representative can register and order online almost instantly. If the first time a new Representative registers at youravon.com and Avon has not yet received a paper contract copy with the appropriate signature and information included, the Representative will be presented with the terms and conditions of being an Avon Independent Sales Representative. They must accept these terms and conditions in order to register and log into the youravon.com site. Note: Remember to follow-up with new Representative prior to their placing their first order, because if they place their first order prior to their campaign of appointment (early order), their campaign of appointment will change, and they may miss out on optimizing 40% earnings in their first campaign, as well as any incentives currently running. Upline may also miss out on BIYS bonus for new Representative due to early order.

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