BSPlink Manual Airlines

Transcription

1 BSPlink Manual Airlines August 30,

2 1 What is BSPlink 5 2 Hw t access BSPlink 6 3 Basic Cnfiguratin Basic Parameters Dcument Settings Minr Adjustment Ntice (MAN) Debit/Credit Cnfiguratin Third Party Authrizatin 13 4 MAINTENANCE Currency maintenance (fr queries) 14 5 Variable Remittance (Available nly in BSP NL) Default Frequency Cnfiguratin 15 6 Refund Applicatins RA Query Refund Applicatin Query By Reprting Perid 18 7 Refund Ntice Issue Refund Ntice Query Refund Ntice Query By Reprting Perid Refund Ntice Issue Pending Authrizatin Refund Ntice Supervise 37 8 ADM/ACM ADM/ACM Issue Issue ADM/ACM pending Authrizatin ADM & ACM Query Supervise ADM/ACM ADM & ACM Issue Reasns ADM & ACM Dispute Reasns ADM/ACM Statistics ADM & ACM Uplad Status 68 9 TICKETING AUTHORITY Ticketing Authrity Query Ticketing Authrity Maintenance Plate Inf Maintenance Changes by date range FILES Dwnlad Files 73 August 30,

3 10.2 Dwnlad Cmmunicatins Uplad Files Uplad Weblink Files Uplad ADM/ACM Files Uplad Refund Ntice Files & Refund Applicatin Apprval File Dwnlad ADM/ACM Files Glbal TA Request XML Files ADM/ACM Files Maintenance Nn Laded ADM/ACM Files Query Uplad ADM Categrisatin Rules BSPLINK AGENT GROUPS Agent Grups Query TRAVEL AGENTS Agents DOCUMENTS Dcument Enquiry (TAIP) Basic Query Detailed Query Rejected Dcuments Net-Remit Dcuments Credit Cards GROSS SALES Nn Cmparatives Cmparatives Annual Accumulated NET SALES On-line Billing Statement Estimated t be Paid STATISTICS/BILLING On-line Billing Analysis Sales Summary UTP Summary Agency Channel Analysis LOGIN AND PASSWORD Change LOMU lgin and passwrd Edit user prfile 116 August 30,

4 17.3 IP address cnfiguratin Multi Cuntry user credentials SUB-USERS MANAGEMENT Sub-users Query Query All Subusers Sub-users Maintenance Secure FTP Accunt Additinal Uplad SFTP Accunt Access Permissins Maintenance f Sub-user Templates Mass Dwnlad Secure FTP Accunt File Descriptrs ALERT Alert Maintenance ADDRESS MAINTENANCE Query Address Mdify Address Address Query Agents HEAD OFFICE MAINTENANCE Head Office Glbal Maintenance Lcal Office Main User (LOMU) Access Permissins Head Office Main User and Subusers Details Head Office Sub Users (HOSU) Access Permissins Glbal SFTP File descriptrs LOG IN TO ANOTHER COUNTRY Lg in t anther cuntry MARKET MONITORING Activatin/Deactivatin Cnfiguratin Pst Billing Disputes Pending Pst Billing Disputes Query Pst Billing Disputes 149 August 30,

5 1 What is BSPlink BSPlink is the glbal interface fr travel agents and airlines t access the IATA Billing and Settlement Plan (BSP). IATA currently prvides services fr the settlement f financial transactins between travel agents and the airlines. This service cnslidates the amunts wed by each agent and the amunts due t each airline and enables the settlement t be made thrugh a single financial transfer fr each participant. BSPlink is an innvative, internet-based system t facilitate interactin and exchange f infrmatin between all participants in the BSP. Keep up t date n the latest develpments in the Latest Develpments sectin. Equipped with a PC, an Internet cnnectin, a Web brwser and a user ID and passwrd, authrised users can gain access t key financial and ther date relating t their dealings with the BSP. Fr example: BSPlink allws agents and airlines the freedm and immediacy t perfrm transactins n-line. BSPlink des away with time cnsuming and cstly manual prcessing. BSPlink prvides n-line reprts - available instantly, rather than mailing paper reprts. Please cntact lcal IATA Custmer Service fr BSPlink issues such as Lgin & Passwrd, access prblems and BSP reprt prblems. August 30,

6 2 Hw t access BSPlink Lg n t BSPlink website by typing: 1. Fill in ISO Cuntry Cde e.g. Sweden = SE. 2. Enter Lgin and Passwrd and click Cntinue. August 30,

7 3 Basic Cnfiguratin 3.1 Basic Parameters Airlines are able t cnfigure certain parameters that will then affect t the dcument issuance via BSPlink. There are seven mdules with different ptins that will allw the Airline t cnfigure the issue f dcuments via BSPlink fr all active Agents registered as BSPlink users. Please select the mdule t be queried: ADM/ACM Settings MAN Settings ADM/ACM Request Refund Settings File Setting Ticketing Authrity August 30,

8 ADNT/ACNT Settings There are certain parameters in this ptin that may appear r wrk in a different way depending n ther ptins: The ptins in MAN Settings mdule will nly be displayed whenever the BSP has defined the MAN Available? (Agent Credit) specified per Airline/Cuntry and MAN Available? (Agent Debit) specified per Airline/Cuntry parameters in BSP's Basic Cnfiguratin as Airline. The Daily dwnlad f Minr Adjustment Ntices parameter will nly be displayed in the ADM/ACM Settings sectin whenever BSP has set t Airline at least ne f the parameters abve. The pssibility t authrise agents t issue refunds is related t a series f parameters and cnfiguratins perfrmed by IATA. The Are E-Ticket Refund issues permitted? parameter will nly be displayed in the Refund Settings sectin whenever BSP has defined the Refund Validatins parameter in BSP's Basic Cnfiguratin as Per Airline. The Are CCNR Refunds allwed? parameter will nly be displayed in the Refund Settings sectin whenever BSP has defined the NR Refunds permitted? parameter in BSP's Basic Cnfiguratin t Yes. If the Ticketing Authrity parameter belw is set t Yes and the Alert ptin is active, autmatic messages will be received whenever the new agents are added t Master Tables by BSP. The ADNT/ACNT settings sectin will nly be displayed whenever BSP has defined the ADNT/ACNT parameter in BSP's Basic Cnfiguratin t Yes. ADM/ACM Settings: T cnfigure basic settings related t ADM/ACM Can ADM/ACMs be mdified n-line?: Whether the ADM/ACM can be mdified r nt by the airline, nce they have been issued. By default, it will have the N value. Daily dwnlad f ADMs/ACMs issued n-line: T dwnlad n a daily basis a file including all the ADM/ACM issued n-line via BSPlink. Daily dwnlad f ADMs/ACMs issued by BSP n behalf f the airline: T dwnlad n a daily basis a file including all the ADM/ACM issued n-line by the BSP. Daily dwnlad f status changes made nline: T dwnlad n a daily basis a file including the mdificatins carried ut n the issued ADM/ACM. Daily dwnlad f n-line disputed ADM/ACM transactins: T dwnlad n a daily basis a file including all the ADM/ACM disputed n-line via BSPlink. August 30,

9 In the abve mentined parameters, if Yes is selected, a daily file "eh" (V2.0 frmat f masslad) will be generated including the last actin carried ut n each transactin. If N is selected, then, n file will be generated. Dwnlad Attachments?: T decide whether the attached files t the dcument can be dwnladed r nt. By default, it is set t Yes. Daily dwnlad f ADM/ACM Requests: T dwnlad n a daily basis a file including all the ADM/ACM Requests issued n-line via BSPlink. The transactin cde in the eh file generated is ADMQ fr ADM Requests, and ACMQ fr ACM Requests. Daily dwnlad f Minr Adjustment Ntice: T dwnlad n a daily basis a file including all the MAN, bth Debit and Credit issued n-line via BSPlink. The transactin cde will be SSAD and SSAC, respectively. ADM Plicy: t include/cnfigure the crrespnding link t the ADM plicies. MAN Settings: T define whether MAN Debit and MAN Credit transactins can be issued via BSPlink. MAN (Agent Debit) available fr all agents? MAN (Agent Credit) available fr all agents? Via these tw parameters, the airline decides whether all agents are able t issue Minr Adjustment Ntice (Credit/Debit) via BSPlink. By default, they are set t N. If set t Yes, the airline will als have t define the maximum and minimum values allwed fr each currency used in such BSP. Fr further infrmatin, please refer t MAN Debit/Credit Cnfiguratin. ADM/ACM Requests: T define whether ADM/ACM Requests can be issued via BSPlink. ADM Request available fr all agents? ACM Request available fr all agents? Via these tw parameters, the airline can give permissins t all agents t issue ADM/ACM Requests via BSPlink. By default, it is set t N Refund Settings: T cnfigure basic settings related t Refunds Are all agents allwed t issue nline Refund Ntices via BSPlink?: T allw all agents registered in the system t issue direct refunds via BSPlink. By default is set t N, which means that the airline will have t decide individually which agents are able t issue Refund Ntice fr such airline via BSPlink thrugh the Dcument Settings ptin, within the Basic Cnfiguratin mdule in the airline main menu. If set t Yes, all agents will be able t issue RN via BSPlink. August 30,

10 Are all agents allwed t issue nline Refund Applicatins via BSPlink? T allw all agents registered in the system t issue indirect refunds via BSPlink. By default is set t N, which means that the airline will have t decide individually which agents are able t issue RA fr such airline via BSPlink thrugh the Dcument Settings ptin, within the Basic Cnfiguratin mdule in the airline main menu. If set t Yes, all agents will be able t issue RA via BSPlink. Are E-Ticket Refund issues permitted? T define whether t refund E-tickets is allwed. Yes: Default value. N validatin fr E-tickets will be carried ut when issuing refunds. Fr RN issues a message will be displayed infrming the user that the refunded dcument is defined as E-ticket. N: The refunded dcument number will be validated against the dcument series and types defined in BSPlink, t assure that it is nt an E-ticket. RN Issue: If the refunded ticket number is defined as E-ticket, the issue is nt saved. The user will, then, have the ptin t issue a Refund Applicatin instead. Nte that the agent may have restrictins t issue indirect refunds. In such case, the dcument cannt be refunded via BSPlink. RA Issue: If the refunded ticket number is defined as E-ticket, the issue will nly be saved if the ET check bx is selected. Are CCNR Refunds allwed? (nly when allwed by BSP): This parameter indicates whether the airline allws the issuance f credit refunds f NR tickets. Receive Daily Refund Applicatin File?: T define whether the airline wants t receive a file that includes the results f Refund Applicatin query n daily basis. By default, it will have the N value. Handling fee n Refunds (nly when allwed by BSP): Define whether MF taxes are allwed n refunds r nt. This parameter affects Refund Ntice, Refund Applicatin/Authrity issue and ADM/ACM issue cncerning refunds. Penalty charge n refunds (nly when allwed by BSP): Define whether CP taxes are allwed n refunds r nt. This parameter affects Refund Ntice, Refund Applicatin/Authrity issue and ADM/ACM issue cncerning refunds. Cmmissin n CP and MF (nly when allwed by BSP): T activate the field Cmmissin n CP and MF in Refund Applicatin / Authrizatin. Nte that this parameter applies nly if CP in Refunds is allwed, i.e. if the Penalty charge n refunds is set t Yes. File Setting: T set the way t prcess ADM/ACM/ADNT/ACNT file. Reject whle file r transactins with errrs nly: August 30,

11 Errrs: Value by default. The crrect ADM/ACM included in a mass lader file will be prcessed, whereas the incrrect dcuments will be rejected and reprted t the Airline in an evaluatin file s that they are mdified. Afterwards, nly the mdified dcuments shuld be sent again t BSPlink Center. File: The whle file will be rejected when an errr is fund within it. The Airline will be infrmed f the rejectins in an evaluatin file and after crrecting the errr they shuld include all the dcuments (bth the crrect dcuments and the mdified dcuments) in a new file t be sent fr prcessing. Ticketing Authrity: T autmatically set the Ticketing Authrity assignatin t all new Agents. Assign Ticketing Authrity autmatically t all new Agents? If Yes value is selected, all new Agents registered by BSP in the Master Agent will autmatically be given Ticketing Authrity fr this Airline. Otherwise, if set t N (default value), the Airline r BSP shuld assign Ticketing Authrity manually t all new Agents via the Ticketing Authrity ptins. ADNT/ACNT Settings: T define whether ADNT/ACNT transactins can be issued via BSPlink. Daily dwnlad f disputed Nn-ticket related debits and credits?: T dwnlad n a daily basis the "eh" file ( V2.0 frmat f masslad) including all the ADNT/ACNT, bth Debit and Credit issued via BSPlink. The transactin cde will be ADPN and ACPN, respectively. Is Fully Autmated Disputing Mechanism allwed fr all agents?: T indicate whether all the agents will be able t dispute ADNT/ACNTs via BSPlink fr such airline. Daily dwnlad f ADNT/ACNT status change made nline: T dwnlad n a daily basis the "eh" file (V2.0 frmat f masslad) including all the changes made nline. 3.2 Dcument Settings Airlines are able t cnfigure certain parameters per individual active Agent that will then affect t the dcuments issued via BSPlink. This ptin will nly cntain infrmatin t be cnfigured whenever the parameters belw within the Basic Parameters ptin in the Airline main menu are set t N. Are all Agents allwed t issue nline Refund Ntices via BSPlink Are all Agents allwed t issue nline Refund Applicatins via BSPlink August 30,

12 If they were set t Yes, the fllwing message wuld be shwn instead: "Yu have authrized all agents t issue Refunds. If yu want t change any f the settings, please g t the Basic Parameters ptin." 1. Click the links at the tp f the page (Refund Ntice/Refund Applicatin) t authrize all active Agents t issue Refunds via BSPlink. 2. Click the Agent cde t query detailed infrmatin abut the Agent. 3. Deactivate the check bx f the crrespnding header clumn t remve authrizatin t issue refunds t all the Agents displayed in the page. 4. Click the check bx f the crrespnding header clumn t give permissin t issue refunds t all the Agents displayed in the page. 5. Deactivate the check bx f the crrespnding Agent and clumn t remve authrizatin t issue refunds. 6. Click the check bx f the crrespnding Agent and clumn t give permissin t issue refunds. 7. Click the Click here t save the changes link at the tp f the page, t save the changes. 8. When there is significant data stred in this functin, mve frm page t page frm the numbered buttns at the bttm n the list. 9. Enter an Agent cde withut the check-digit in the Search field t lk fr a specific Agent, and then, click Search. 10. Dwnlad the page by clicking n the dwnlad link at the bttm f the page. The user is able t assign r remve authrizatin t issue refunds via BSPlink t individual Agents (by clicking the check bx beside each Agent) r t several Agents at the same time (by clicking the header clumn check bx). The Airline may als remve authrizatin t issue refunds t all active Agents, cnsidering active Agents as active in BSPlink user's table. August 30,

13 Only active Agents in BSPlink users table will be displayed in this ptin. The available fields are the fllwing: Agent Cde Agent Name Refund Ntice: Check bx that, if selected, indicates that the Agent in the Agent Cde field can issue direct refunds fr the specific Airline. Refund Applicatin: Check bx that, if selected, indicates that the Agent in the Agent Cde field can issue indirect refunds fr the specific Airline. The last tw fields may nt appear at the same time; each field will be displayed depending n the value set in the parameters abve. 3.3 Minr Adjustment Ntice (MAN) Debit/Credit Cnfiguratin Airline decides whether MAN, Minr Adjustment Ntice is available fr ALL agents r NONE under Basic Cnfiguratin Basic Parameters. Airline sets MAN max/min values if BSP has selected s under Basic Cnfiguratin MAN Debit/Credit Cnfiguratin. If these values are defined by a BSP, then this feature is nt shwn under Airline brwser. Please refer t MAN, Minr Adjustment Ntice Manual fr further infrmatin. 3.4 Third Party Authrizatin Thrugh this ptin, the Airline user (including HOMU, HOSU, LOMU and LOSU fr basic and enhanced airlines) will decide which Third Party users can issue ACDMs n their behalf. A list with the current THIRD PARTY users, active and nn-active, will be displayed and the airline user will be able t assign r deny authrizatin t each THIRD PARTY user. The default values will be ISSUE ADM=Yes and ISSUE ACM=Yes fr all THIRD PARTY users already created. Hwever, any new THIRD PARTY user created afterwards will have a default value set t NO fr bth ISSUE ADM and ISSUE ACM s that the respnsibility t activate this feature r nt wuld be n the airline s side. August 30,

14 4 MAINTENANCE 4.1 Currency maintenance (fr queries) The user can maintain the different currencies t be used fr querying dcuments in BSPlink. Update a registered currency Enter the new exchange rate fr the crrespnding currency. Click the Apply Changes buttn, t update the rate. Add/Delete a currency Enter the cde (in upper case), Internatinal cde (in upper case) and exchange rate f the currency t be added r deleted. Click the crrespnding buttn (Add/Delete), depending n the actin t be carried ut. August 30,

15 5 Variable Remittance (Available nly in BSP NL) 5.1 Default Frequency Thrugh this ptin, the Airline users are able t cnfigure the variable remittance (number f billing perids per remittance) fr their agents. Remittance frequencies are t be transmitted in a file t the DPC n a peridic basis. 5.2 Cnfiguratin Airlines can individually cnfigure the variable remittance fr the agents they have granted TA t. 1. Select the "remittance frequency" by marking ne ut the tw radi buttns fr each agent. 2. Optinally, yu can find a specific agent thrugh the Search Agent bx. Als, it is pssible t select all agents by clicking the crrespnding "Mark All" buttn. 3. Click n "Click here t save the changes" t save the cnfiguratin. August 30,

16 6 Refund Applicatins 6.1 RA Query Airlines can query all the refund applicatin/authrity dcuments previusly issued. 1. Select ne f the available ptins, depending n the kind f query t be carried ut: By Status, Refund by Number r Deleted 2. If yu select By Status, chse at least ne status f thse available (Pending, Rejected, Under Investigatin, Authrised). 3. Select Internatinal r Dmestic dcuments. By default bth will be selected. 4. Click the Query Optins link, if yu wish t filter the query. Nte that it is ptinal. 5. Enter the searching criteria. 6. If selected Refund by Number, enter the dcument number f the refund t be queried. 7. Click the Query buttn, t cntinue. There are three pssibilities t query the dcuments: By Status: The status f the dcument refers t the current situatin f the refund: Pending: it includes the fllwing sub-status: Pending: when n decisin has been taken yet. Resubmitted: when the agent issues again a refund applicatin that was rejected by the airline. Changed by Agent: when the agent mdifies a refund applicatin that was in Pending r Resubmitted status. Rejected: when the indirect refund has been rejected. Under investigatin: when further investigatin is required n behalf f the airline t authrise r reject a refund applicatin. The dcument is n hld until a decisin is taken. Authrised: when the airline has accepted the indirect refund. August 30,

17 Refund by Number: The user will enter a dcument number in the Refund Number bx, and click the Query buttn t execute the query. Deleted: T query deleted Refunds. The Query ptins link beside the 'Query' buttn allws the user t make the query mre specific. It is available fr ptin By Status. Nte that the user can click this link and a frm with different fields t be chsen will be displayed: Read/Unread/Cleaned Up: The user can filter the query by selecting ne f the check-bxes at the tp f the Query Optins: Read/Unread: t query the dcuments marked as read and/r unread. Cleaned Up: t query the dcuments that have been marked as read and transferred t the Cleaned Up page. Read/Unread check bxes are selected by default. The user is able t check/uncheck the crrespnding ptin as desired. Nte that bth the Read/Unread and Cleaned Up ptins cannt be selected at the same time Order By: This field allws the user t srt the query depending n the chsen parameter: Dcument, Status, Agent, Applicatin Date, Authrizatin Date, Settlement Perid, Currency, Frm f Payment and Fare. It is als pssible t decide whether the query is t be displayed in ascending r descending way. Filter by: The user is als able t filter the query by agent cde, dcument series and a range f applicatin and authrizatin dates (the latter nly applies t Authrized Refund Applicatins). It is imprtant t mentin that when selecting the 'Query ptins' link, the frm with different fields t be selected will nt disappear, unless the user refreshes the page. Finally, nce all the parameters have been selected t carry ut the query and the Query buttn has been selected, a list with all the dcuments matching the filter f the query will be displayed. The user, then, will be able t query the dcument and carry ut certain peratins, such as delete, mdify, add internal cmments, print... August 30,

18 Nte: When the airline user has Refund Applicatins in Pending status that were issued mre than 30 days ag, a message will be autmatically shwn when entering BSPlink t infrm the user abut it. 6.2 Refund Applicatin Query By Reprting Perid Airline users are able t query all the Indirect Refunds that have already been sent t the DPC in a RET file t be prcessed. 1. Select a range f perids the query is t be executed fr. 2. Chse a status t be queried. 3. Select Internatinal dcuments r Dmestic dcuments. By default bth will be selected. 4. Click the Query Optins link, if yu wish t filter the query. Nte that it is ptinal. 5. Enter the searching criteria. 6. Click the Query buttn t cntinue. The user shuld select a range f perids befre executing the query and ne f the fllwing statuses, in rder t filter the query: Billed, Rejected, Being Prcessed by the DPC, Billed with Mdificatins, Nt registered in crrespnding HOT and All. Billed: Dcuments that have been already prcessed and billed, i.e. they appear in the crrespnding HOT file. Rejected: Dcuments rejected by the DPC. These dcuments can be queried thrugh the Rejected Dcuments query in BSPlink. Being Prcessed by the DPC: Dcuments that have been sent t DPC but have nt been prcessed yet. Billed with Mdificatins: Dcuments that have been prcessed and billed, but certain mdificatins have been carried ut n them in the DPC (i.e. RET and HOT file cntain different infrmatin abut the same dcument). Nt Registered in crrespnding HOT: Dcuments that are nt in the crrespnding HOT. August 30,

19 The user is als able t make the query mre specific, by selecting the 'Query ptins' link besides a 'Clear' buttn. When the user clicks this link, a frm with different fields t be chsen is displayed. The different fields that can be used t rder the query are the fllwing: Order By: This field allws the user t srt the query depending n the chsen parameter: Dcument, Status, Airline Cmpany, Agent, Applicatin Date, Authrizatin Date, Settlement Perid, Currency, Frm f Payment and Fare. It is als pssible t decide whether the query is t be displayed in ascending r descending way. The user is als able t filter the query by agent cde, dcument series and a range f applicatin dates and authrizatin dates. Finally, nce all the parameters have been selected and the Query buttn has been clicked, a list with all the dcuments matching the filter f the query will be displayed. The user, then, will be able t query the dcument and print it. Ntes Nte 1: The system will display infrmatin back t 24 mnths. Nte 2: When selecting the Query ptins link, the frm with different fields t be selected will nt disappear, unless the user refreshes the page. RA Query Results The dcuments matching the query will be displayed. The fllwing are the actins that can be taken: Print marked dcuments: 1. T print several dcuments, click the tick bx beside each dcument, r click the tick bx in the header (beside the Dcument field) t select all the dcuments. 2. Click the Print Marked dcuments link at the tp f the page, s that the system prepares the selected dcuments t be printed. Mark as Read and Clean Up: nt applicable fr RA Queries per Reprting perid. 1. T mark several dcuments as Read, click the tick bx beside each dcument, r click the tick bx in the header (beside the Dcument field) t select all the dcuments. 2. Click the Mark as Read link at the tp f the page. 3. T stre the marked dcuments in anther page, click the Mark as Read and Clean Up link. 4. T view the dcuments f pint 3 abve, click the Cleaned up dcuments link. Other tips: 1. Select the dcument number t query the facsimile f the dcument. 2. Click the Remark Airline buttn t query the remark inserted by the airline, when applicable. 3. Click the Remark Agent buttn t query the remark inserted by the agent, when applicable. 4. Click n the Rejectin Reasn buttn t query the airline's remark, when applicable. August 30,

20 5. Click the See Histry buttn t query infrmatin abut the status changes f the dcument and users that carried ut thse changes. 6. Click the Cmments buttn t query all the cmments that have been registered in the dcument. 7. Click the Internal Cmment buttn t add a cmment abut the dcument. 8. Click n the Dwnlad and Detailed Dwnlad links, in rder t generate a.txt file with the query results. These are the available fields: : The check bx beside each dcument displayed in the query allws the user t select the dcuments t be printed, t mark as read and/r transfer dcuments t the Cleaned up dcuments page. Nte! Only enhanced airlines will be able t use this ptin. When the user clicks the link Mark as Read, a pp-up windw will be displayed t ask the user t cnfirm this actin. Once cnfirmed, anther message will infrm the user that the dcuments have been marked. T view the dcuments, the user has t enter again the RA Query ptin. Marked dcuments will be marked in blue clur. When the user clicks the link Mark as Read and Clean Up, the selected dcuments will be transferred t the Cleaned Up Dcuments page. T view these dcuments, the user will have t enter the ptin again and click the Cleaned up Dcuments link. Dcument: The link within the refund number pens the facsimile f the transactin, thrugh which the user can perfrm any necessary actin (authrize, reject, print). Please nte that the link t query the facsimile is nt available fr deleted dcuments. Ticket Number: The ticket number f the refunded dcument. Status: Pending, under investigatin, rejected, resubmitted, changed by agent r authrized. Agent: The agent cde. Applicatin Date: Issue date f the refund applicatin. Authrizatin Date: The day when the refund applicatin has been authrized by the airline, if applicable. Rejectin date: The day when the refund applicatin has been rejected, if applicable. Settlement Perid: The perid when the refund is t be billed, nce the airline has authrized it, if applicable. Currency: Currency in which the dcument was issued. Frm f Payment: Credit, cash, MSCA r MSCC. Fare: The amunt f the refund withut taxes. Passenger: Passenger name. August 30,

21 ET: Electrnic Ticket, where 'Y' indicates that the refund applicatin was issued fr an Electrnic Ticket. Otherwise, a blank space is indicated. Remark Airline: The airline's cmment n the refund. Remark Agent: The agent's cmments r reasn fr the refund issue. Rejectin Reasn: The airline's reasn fr the rejectin. See Remark: Only available when querying Deleted refunds. It indicates the reasn f the refund deletin. See Histry: The system gives the pssibility t btain infrmatin abut the user that issued the refund and the user that accepted r rejected it, as well as the cmments inserted and files that have been attached. There is a field displaying the dcument status and infrmatin n the date and time when this has been changed, rdering the actins frm the latest t the ldest status mdificatin. If the refund applicatin has been resubmitted, the number f the riginal refund applicatin that was then rejected will be displayed as well. If the dcument was mdified thrugh a mass-lad file, the name f the file will als be displayed. Cmments: It displays all the cmments that have been inserted in the crrespnding dcument. The Date field prvides infrmatin n the date and time in which a cmment has been registered by a certain user. Internal Cmment: The user is able t insert cmments fr the dcument. Once the cmment is inserted, the cmment may be queried, mdified r deleted. The cmment may have a maximum length f five lines and 45 characters each. It is pssible t rder the dcuments by the different fields that are displayed in the query. Hwever, when nly ne dcument fr the selected query is displayed, the arrws t rder the query result will nt appear. The maximum numbers f dcuments that are displayed in the same page are 50. The system allws the user t g t the fllwing page with mre dcuments by clicking the link at the end f the screen with the page number. The user may als select the page the user wishes t g, nly by clicking n the drp-dwn menu and selecting the crrespnding page. Nte 1: Fr links Mark as Read, Mark as Read and Clean Up and Cleaned up dcuments, and fr the Internal Cmment buttn, please be infrmed that actins made n these ptins by a main user d nt affect the infrmatin viewed by the crrespnding sub-user. Als nte that if smething in a dcument is changed (nt necessarily its status) via the BSPlink web-based applicatin, the dcument is remved frm the Cleaned up Dcuments page. Be infrmed as well that when the user becmes a Basic user and there are dcuments marked as read, dcuments cleaned up and/r internal cmments inserted, the user will be able t view the infrmatin available but the user will nt be able t carry ut further actins n these ptins. Finally, nte that when dcuments are marked as read, they cannt be unmarked, unless a mdificatin n the dcument is carried ut (as previusly explained). Nte 2: When a dcument is paid bth by cash and credit, the amunt displayed in the fare field will refer t the ttal amunt, and nt nly the credit amunt. August 30,

22 Nte 3: It is pssible t dwnlad the results f the query. The file generated via the Dwnlad buttn will cntain the fllwing infrmatin: Dcument, Ticket Number, Status, Agent Cde, Applicatin Date, Authrizatin Date (whenever it is available), Settlement Perid, Currency, Frm f Payment, Fare, Passenger and ET. In additin t these fields, the Detailed Dwnlad will include the Remark Airline and the Remark Agent infrmatin. The user shuld click n the dwnlad/detailed dwnlad buttn at the bttm righthand crner f the screen. Then the file name is displayed. At this pint the user is able t either visualise the file n the screen r save the file n their PC. Visualise the file: The user shuld nly click n the file name, nce it has been displayed n the screen. Save the file: The user shuld click the right-hand muse buttn, nce the name f the file is displayed. The user shuld nw select the ptin 'Save target as' t save the file. Nw, select the target flder in user's PC where the file is t be saved. The system will autmatically save the file in this directry. RA Query: Actins t be taken Click the crrespnding buttn depending n the actin t be carried ut. Enter the reasn t carry ut each actin, whenever it is necessary. If a reasn has been entered, click again the available buttn t finish the peratin. Only fr authrized and rejected dcuments, in the cnfirmatin screen, click the Yu can nw attach files t the dcument link t attach files t the refund. Only fr authrized and rejected dcuments, in the cnfirmatin screen, click the Return t Query Results t g back t the results screen t cntinue authrizing r rejecting the pending refunds. Airlines will be able t print, reject, authrize, put under investigatin, cmment r dwnlad t pdf the refund applicatin previusly selected. If the Alert ptin is active, autmatic messages will be received whenever any actin is carried ut ver the dcuments. The cntact details specified in the frm will crrespnd t the data defined in the Mdify Address ptin fr the Refunds categry. If it is nt defined, the cntact details shwn will crrespnd t data frm the BSPlink users table and Master tables. When rejecting a refund, the Rejectin Reasn field shws reasns previusly defined by the BSP user. Nte that the Under Investigatin buttn that will appear in the authrised refund applicatins will depend n the value set by the BSP in the Daily Brwser RET basic parameter. Fr further infrmatin, please cntact yur BSP. When the user clicks n the dcument number, a facsimile f the Refund Applicatin is displayed with all the detailed infrmatin abut the dcument, such as the dcument number/s fr refund r the taxes breakdwn. August 30,

23 The Refund applicatin facsimile als includes a field in which the dcument status is shwn (belw the refund number). The different status: Pending, Under Investigatin, Rejected, Resubmitted, Changed by agent and Authrised. The agent's address can be clicked t send the agent an message, if s desired. The different types f reasns and remarks added when issuing, authrizing, rejecting r resubmitting the dcument can als be queried in the frm. The user is als able t see the Date f Applicatin/Issue at the tp left-hand crner f the frm. Depending n the refund status, the field is named differently: When Pending r Rejected, the descriptin f the field will be Date f Applicatin. When Authrized, the descriptin f the field will be Date f Issue. This date crrespnds t the Date f Apprval (refer t the crrespnding definitin belw). At the bttm right-hand crner f the frm, the user can find the fllwing data, depending n the refund status: Date f Applicatin: Fr Authrised Refund Applicatins nly. It crrespnds t the date when the refund was issued by the agent. Date Last Mdified: Date f the last mdificatin carried ut by any user. Airline REF. N.: Airline's internal reference. Date f Apprval: the authrizatin date f the refund (whenever it is available). Refund t be included in billing perid: It indicates the perid when the refund will be billed. This field will be nly displayed fr authrized refunds. Date f Rejectin: Date when the refund was rejected. Attach File: If available, includes the files that have been attached t the dcument. There is als a XT Tax Detail buttn that wuld display the XT taxes, in case the dcument had any. These are the different actins that can be taken n a Refund Applicatin/Authrity: Print: The user is als able t print the dcument frm the facsimile by clicking the Print buttn. Nte that at the bttm right-hand crner f the printed dcument the XT Tax Detail will be displayed, when available. Print with histry: This ptin allws the user t print the dcument with its histry, i.e. the actins carried ut n the dcument. This includes the cmments inserted and files attached. August 30,

24 Cmment: The user is able t insert a cmment t the dcument, regardless f the status f the BSPlink transactin, with the exceptin f deleted nes. Once a cmment is registered by the user, if the recipient has cnfigured the crrespnding alert, the system will send an immediate autmated t the cnfigured address cntaining the text f the last cmment inserted, and the transactin will be marked as unread t the recipient. If there are previus messages registered in the system, these will als shw when pressing n the Cmment buttn. Please nte that if the recipient des nt have the crrespnding alert cnfigured, the ntificatin will nt be generated and the cmment(s) will nly be available fr viewing within the crrespnding sectins f the BSPlink applicatin. Dwnlad t PDF: The user is als able t dwnlad t pdf the dcument frm the facsimile 1 by clicking the Dwnlad t PDF buttn. Nte that at the bttm right-hand crner f the printed dcument the XT Tax Detail will be displayed, when available. Attach Files: T attach files t an already issued dcument in Under Investigatin status, the user shuld click the Attach Files buttn. Then a new screen will be displayed where the user will be able t attach the files. Fr further infrmatin n hw t prceed, please refer t the RA Query: Attach Files sectin. Reject: The user will be able t reject a dcument whenever the dcument is in Pending, Under Investigatin, Resubmitted r Changed by the agent status. In rder t reject the dcument, the user will have t click this buttn. The refund applicatin frm will be displayed and the user must either select a reasn frm the drp-dwn menu r enter a free reasn in the Rejectin Reasn field in rder t be able t reject the dcument. Nte that the user can mdify the Airline cntact details and/r Airline remarks, if desired. Once the infrmatin is cmpleted, the user will have t click the Reject buttn again. The system will request the user cnfirmatin in rder t prceed with the peratin. Once rejected, the refund can nly be printed. The dcument can be, nw, queried in the RA Query By Status - Rejected ptin. Authrise: The user will be able t authrise a dcument whenever the dcument is in Pending, Under Investigatin, Resubmitted r Changed by agent status. In rder t authrise the dcument, the user will have t click this buttn. August 30,

25 The refund applicatin frm will be displayed and the user will be able t mdify the refund applicatin, if necessary. Fr further infrmatin, please refer t RA Query: Authrise/Under Investigatin sectin. Once authrised, the refund can nly be printed. The dcument can be, nw, queried in the RA Query By Status - Authrised ptin. Under Investigatin: The user will be able t save a refund applicatin in Under Investigatin status whenever the dcument is in Pending, Rejected, Resubmitted, Changed by the agent r Authrised status. Nte that fr Authrised status this buttn will appear depending n the value set in the Daily Brwser RET parameter set by BSP. In rder t save a refund applicatin in Under Investigatin status, the user will have t click this buttn. The refund applicatin frm will be displayed and the user will be able t mdify the refund applicatin, if necessary. Fr further infrmatin, please refer t RA Query: Authrise/Under Investigatin sectin. Please be infrmed that the dcument can be, nw, queried in the RA Query By Status - Under Investigatin ptin. Nte 1: When printing a Refund applicatin, additinal infrmatin will be displayed at the bttm right-hand crner f the printed cpy depending n the dcument status. RA Query: Authrise / Under Investigatin Via this ptin, Airlines will be able t authrize r set as under investigatin a Refund Applicatin/Authrity. Enter all the fields required t crrectly fill ut the frm. Click n the crrespnding Authrize/Under Investigatin buttn at the bttm f the page. Only fr authrized dcuments, in the cnfirmatin screen, click the Yu can nw attach files t the dcument link t attach files t the refund. Click fr further infrmatin. Please be infrmed that the Airline/Agent Cntact fields will display, by default, infrmatin f Master Tables and BSPlink users table. If the users have filled in their cntact infrmatin fr Refunds in the Address Maintenance ptin, this infrmatin will prevail ver the ne indicated in the Master Tables and BSPlink users table. There are several fields in the Refund Applicatin/Authrity frm that depend n certain parameters that have been cnfigured by BSP via the BSPlink mdule fr BSPs, in Basic Cnfiguratin ptin. Fr further infrmatin n hw these parameters have been cnfigured, please cntact yur BSP. The user can enter a remark in the Airline Remarks field (a maximum f 10 lines and 45 characters). August 30,

26 When authrising, the airline will have the pssibility t change the airline cde in the sectin DOCUMENTS Fr REFUND. The number f cupns previusly selected by the agent and the accunting area can be mdified by the airline, if s desired. The Partial Refund check bx can als be mdified accrding t the cupns selected. The airline is als able t enter any internal reference in the Airline REF. N. field (a maximum f 20 characters). When all the required infrmatin has been filled in/mdified, the user will have t click the Authrise/Under Investigatin buttn. The system will request the user cnfirmatin in rder t prceed with the peratin. RA Query: Attach Files T attach files t an already issued dcument. Select the file t be attached by clicking n the Brwse buttn. Click the Send buttn t attach the files. A new page will be displayed s that the user is able t select the file t be attached. The nly thing the user shuld d is t click the Brwse buttn in rder t lk fr the file; nce the file has been selected, click the Send buttn. It is pssible t uplad up t three files in ne g. The system will infrm the user abut the success f the uplad f every file attached. N cntrl ver the file name frmat is carried ut. The system will nly check that the file name length is nt superir t 85 characters and that the user is nt attaching a file with the same name. In case the user will be uplading a file that has been previusly upladed, a message will be displayed t infrm the user abut it and t cnfirm if it can be verwritten. The user wuld be able t either cancel the peratin r verwrite the existing file. Nte that the admitted characters in the file name are the standard ASCII characters frm 32 t 126 except the ASCII cdes 34 ("), 42 (*), 47 (/), 58 (:), 60 (<), 62 (>), 63 (?), 92 (\) and 124 ( ). Nte that BSPlink will autmatically reject all the files with the fllwing extensins: CMD, EXE, BAT, PIF, COM, VBS, JS, SCR, SHS, HTML, ASP and HTM. Issue: The files that are upladed can be dwnladed and saved n the user's PC, when querying the dcument again by all the users. T save the file, the user shuld click the right muse buttn, and select 'save target as'. Select a flder and accept it. Autmatically, the file is saved in the user's PC. The upladed files remain available during nine mnths since they have been upladed. August 30,

27 7 Refund Ntice Issue Enhanced Airlines will be able t issue Refund Ntices (Direct Refunds) in BSPlink. Enter all the fields required t crrectly fill ut the frm. Click n the Accept buttn. There are three ways t issue Direct Refunds via BSPlink: 1. Refund Ntice issue via Dcument Enquiry (TAIP) ptin Issue Refund Ntice via Dcument Enquiry ptin is the recmmended and easiest way. Please find instructins belw. 2. Refund Ntice Issue n-line 3. Uplad Refund Ntice Files Please refer t RET File Frmat t issue BSPlink Refund Ntices (Manual fr RET File Frmat t issue BSPlink Refund Ntices). Refund Ntice issued via 'Dcument Enquiry (TAIP)' ptin A user chses frm the menu: Dcument Queries Dcument Enquiry Insert the Dcument number withut Airline cde Click Basic r Detailed Query A user will find Issue Refund Ntice link frm the bttm f the Dcument Enquiry. When clicking the links in the 'Dcument Enquiry (TAIP)' ptin a Refund Ntice frm is autmatically displayed and ticket infrmatin aut-ppulated. The cursr will be place in the first field t be filled/mdified by an Airline. August 30,

28 Several fields that can be mdified will be autmatically cpied frm the queried dcument whenever such infrmatin is available, in rder t facilitate the issue f the new dcument: Airline Cde, Passenger Name, Currency and Fare Area will be als cpied frm the riginal dcument t the new Refund Ntice frm in the crrespnding bxes. In case BSP has decided that credit refunds are nt allwed, the queried dcument shuld nt have been paid by credit, in rder fr the Agent t be able t refund. Althugh credit refunds may be allwed, the refunded dcument cannt have been paid with mre than ne credit card as it is nt allwed in BSPlink. Special attentin has t be paid t the fllwing areas: Taxes When issuing Refunds and ADM/ACMs frm Dcument Enquiry, a pp up will be displayed allwing the users t select and deselect the tax fields t be aut-ppulated. In case there are taxes in the queried dcument, these can be queried and cpied t the new Refund Ntice frm. This is dne with the three buttns that are displayed in the frm: Shw: A query abut the riginal dcument taxes. In this screen, the ISO tax, the amunt and the currency f the taxes are displayed. Ppulate: T cpy the riginal dcument taxes t the new Refund Ntice frm. If the cpied tax infrmatin is incrrect, such as incrrect frmat f ISO tax cde, all the fields will be autmatically deleted. If everything is OK, NO mdificatins are needed. Clear: T delete the cpied taxes in rder fr the user t enter taxes manually. There is ne exceptin fr taxes: 1. If the currency selected in the frm is different frm that displayed in the Shw buttn, the taxes will nt be cpied. Usage f the same and duplicate tax cdes is allwed and system will cnfirm it frm the user. When the riginal ticket has tw taxes with the same ISO Tax cde, the system will calculate the ttal amunt f bth taxes. Therefre, the dcument will shw nly ne tax with such amunt. Als nte that CP and MF taxes will be nly available in the ppulated frm, whenever they are allwed in the BSP. Nte! If the riginal ticket has XF taxes that did nt match with the crrect BSPlink XF tax frmat, the system will transfrm it s that taxes can be cpied. The frmat when transfrming the taxes wuld be: XFZZZNN, where ZZZ wuld crrespnd t the Airprt acrnym, which may nt appear in the riginal ticket. When mre than tw XF taxes d nt have the BSPlink frmat in the riginal dcument, the system will transfrm each tax as fllws: XFZZZ1N, XFZZZ2N, XFZZZ3N and s n, where N wuld nly have nw a maximum f 2 digits. August 30,

29 Cupns By default, all the used cupns in the queried dcument will be marked in the new frm. Hwever, the user is able t unmark thse that are nt ging t be refunded. This field depends n a parameter set by BSP (Issue Refund withut cupns). If n cupns have been selected and the parameter has been set t yes, the user will be asked t cnfirm that the refund des nt need cupns. Cnjunctin Tickets If the queried dcument has Cnjunctin Tickets, when cpying the infrmatin frm the queried dcument t the new Refund Ntice frm, all the cnjunctin dcuments and the used cupns will be displayed and marked, by default. Hwever, as previusly explained, the user is able t unmark thse cupns that are nt ging t be refunded. Nte that if all the cupns f a dcument are deactivated, such dcument will nt be refunded. Extra Fields There are sme fields that d nt appear in the standard Refund Ntice frm. Hwever, if the new dcument t be issued is cpied frm the ne being queried, these fields, if available, will be displayed at the end f the frm. Thse fields are the fllwing: APLC: Credit Card Apprval Cde. EXDA: Credit Card Expiry Date. CSTF: Custmer File Reference. All the fields cpied frm the queried dcument can be mdified. This means that althugh sme f the fields in the frm are cpied frm the riginal dcument, the user is able t enter the values that the user prefers. Nte that if the user has mdified certain fields and then clicked the Cancel buttn, the values firstly cpied frm the queried dcument will be again displayed in the Refund Ntice frm. When the user has finished filling the frm, the Accept buttn shuld be clicked and the system will carry ut the same cntrls as thse dne while issuing a Refund Ntice n-line. The new issued Refund Ntice can be nw queried in the 'Refund Ntice Query'. There are several cnditins fr a user t be able t issue a new dcument frm the queried dcument in 'Dcument Enquiry' ptin: 1. It is nly pssible whenever the user has issued the queried dcument, i.e., the user is the wner f the dcument. 2. When the dcument being queried is NOT a VOID ticket. 3. When the queried dcument is NOT a Net-Remit deal. Hwever, if the dcument were a Net-Remit deal and the BSP had decided that SPAM (additinal cmmissin) is shwn separately frm the standard cmmissin, the links will be displayed t issue a dcument frm an already billed ticket. August 30,

30 4. The link t refunds wuld be available whenever the queried dcument is NOT anther refund r an ADM/ACM. 5. Whenever the user trying t issue Refunds frm a queried dcument has permissin t issue them, that is, the BSP user has given the user access permissins t issue dcuments via BSPlink. 6. The RN link in the 'Dcument Enquiry' ptin will nt appear if the RN issue has nt been cnfigured by the BSP user. 7. The link t refunds will nt appear when the dcument being queried has been paid with mre than ne credit card. Refund Ntice issued n-line The white fields are mandatry, whereas the grey fields are ptinal. Currency: Clicking n the dwn arrw, the system will display the different active currencies available. Fare: A numerical value shuld be entered in this field indicating the ttal fare amunt f the refund. ISO tax cde and Taxes: The crrespnding ISO cde and the amunt f tax shuld be entered, when there are taxes n the dcument. The Agent is able t enter up t seven different taxes. Please, find belw an explanatin abut the different allwed taxes: Standard Taxes: Tw alphabetic characters. XF Tax: There are tw different ways t enter XF tax in BSPlink frms: 1. Specify the 3-character Airprt lcatin identifier t which the Airprt r segment tax applies and the amunt crrespnding t such tax. XF taxes wuld have a maximum f 8 characters: XFAAAN, where: AAA refers t the Airprt Acrnym; it can be any alphabetical character; N refers t a cde reflecting the amunt cllected in the currency f the cuntry where the Airprt is lcated. August 30,

31 Example: TAX XFMIA1 10 TAX XFBCN Anther way is t fllw DISH specificatins. XF tax shuld indicate the ttal amunt f all the XF taxes that are t be entered in the fllwing bxes. The amunt shuld be different frm 0. It is cmpulsry t enter the XF taxes with frmat XFAAAN and withut amunt, just belw the XF tax. Example: TAX XF 30 TAX XFBCN2 20 TAX XFMIA1 10 CP & MF Taxes: Any taxes crrespnding t the MF (Handling Fees) and CP (Penalty Charge) ISO cdes will be allwed depending n the BSP decisin. They shuld be registered in the 'Handling Fees' and 'Penalty Charge' fields, respectively. Usage f the same and duplicate tax cdes is allwed and system will cnfirm it frm the user. Grss Refund: Is the ttal f the ticket s fare + tax amunt - penalty charges. The system autmatically calculates the amunt t be refunded. Cmmissin: A number between 0 and 100. By default, it is cnsidered as percentage (%). If the value entered is an amunt the (%) bx shuld nt be selected. Net Remit: This bx will be ticked, if the refunded ticket is part f a net-remit deal. Passenger Name: This field is mandatry. Dcument Frm and Serial Number(s): This field refers t the infrmatin abut the refunded dcument: Airline Cde: Airline cde withut the check digit. If s allwed by the DPC, alphanumeric Airlines can be entered in this field. Number: A ten-digit ticket number. Cupns: Tick the crrespnding cupns that shuld be refunded. The system will check the cupns t be refunded, whenever the refunded ticket is within a series in the series table. Therefre, if the refunded ticket has been defined with 2 cupns and the user is trying t refund the 4 th ne, BSPlink will nt allw the issue f such refund. This field depends n a parameter set by BSP (Issue Refund withut cupns). If n cupns have been selected, and the parameter has been set t yes, the user will be asked t cnfirm that the refund des nt need cupns. Date f Issue Refunded Dcument (DIRD): Is the date when the refunded dcument was issued. Nte that it can nly be entered fr the first refunded dcument. The frmat is DD/MM/YYYY and it cannt be superir t the date f issue f the refund. Credit amunt: Specify the amunt crrespnding t the credit payment. Credit card: The credit card area will be cmpleted if the riginal ticket was paid by credit card. Enter at least the credit card number and the crrespnding August 30,

32 entity. The credit card expiry date, which is ptinal, has a MMYY frmat. Please Nte that when the Credit Card Type is 'GR' (Gvernment Warrants), the CC Number field may cntain alphanumeric characters. MSCA: Miscellaneus cash fllwed by the amunt. MSCC: Miscellaneus credit fllwed by amunt, card number and type. Tur Cde: Enter the tur cde r CAR (Cmmercial Agreement Reference value cde), if applicable. Stat: The user can chse: Internatinal r Dmestic r I r D depending n the BSP cnfiguratin. Remarks: up t 10 lines x 45 characters, t include any cmment. The Remarks field des nt accept any line breaks r ther unauthrised characters, which are back slash (\) and duble qutatin marks ("). Upn cmpletin f the frm, the Agent/Airline will issue the dcument by clicking n the Accept buttn at the bttm f the screen. The system will nt ask the user fr cnfirmatin. The issued Refund Ntice can be nw queried in the 'Refund Ntice Query'. Please nte! There are several fields that depend n parameters set by BSP. These fields have different cnfiguratin and they may affect t the Refund Ntice issuance via BSPlink: Date f Issue Refunded Dcument Handling Fee MF Penalty Charge CP Credit Direct Refunds Cupns STAT Internatinal/Dmestic Cmmissin n CP and MF There are als certain cnditins that shuld be fulfilled s that the (direct) Refund Ntice dcument can be issued in the BSPlink: Ticketing Authrity. Please refer t Ticketing Authrity -> Ticketing Authrity Query ptin t query the Agents which are authrised t issue refund ntices. The ptin will be available r nt depending n the parameter set by BSP ( Allw all GDS Agents t issue Refund Ntice ) If the Agent wrks with a GDS system that allws the Agent t issue direct refunds. It will als depend n the value f a parameter set by the Airline via the Airline Basic Parameters. Cntact yur BSP fr further infrmatin. Nte 1: The user shuld nly enter numbers and English alphabet characters in the fllwing fields: Passenger Name, Taxes, Airline Cde, Tur Cde, Credit Card Number and Stat. Nte 2: If the refunded dcument is paid by credit, the credit card shuld be the same as the ne used t pay the assciated ticket. As well, the credit cards that can be used are thse previusly selected by the BSP. Only applicable if credit refunds are permitted by the BSP. August 30,

33 Nte 3: In case the riginal ticket has bth standard and additinal cmmissin, the new dcument that is t be issued will nly shw the standard cmmissin. Nte 4: In case the queried dcument is a cnjunctin ticket, and the user wishes t issue a new dcument frm it, the infrmatin that is cpied in the frm wuld be that frm the riginal dcument. Nte 5: When a user tries t issue a Refund Ntice t an inactive agent a warning message will be displayed infrming the user that the agent is nt active. Nte 6: When the dcument is aut ppulated frm the TAIP ptin, the STAT value will be the ne f the related dcument, regardless f the status value defined when creating the dcument type and the value set in the Free Stat parameter. 7.1 Refund Ntice Query Enhanced Airlines are able t query all direct refunds previusly issued. T query direct Refund Ntices a user can chse tw different queries: by Perid r Refund by Number. Under By Perid there will be available perids t chse t make a query. If the By Perid ptin has been selected, chse a billing perid frm the drp-dwn list. If the Refund by Number ptin has been selected enter the dcument number f the refund t be queried. The dcument number can be the Refund Ntice Number r the dcument number. August 30,

34 Fr all ptins, click the Query Optins link, if yu wish t filter the query. Nte that it is ptinal (please refer dwn belw). Enter the searching criteria. Click the Query buttn. In all cases, it is als pssible t make the query mre specific, by selecting the 'Query ptins' link besides the 'Clear' buttn. When the user clicks this link, a frm with different fields t be chsen is displayed. The different fields that can be used t rder the query are the fllwing: Read/Unread/Cleaned Up: Only available when executing the query by perid. The suer can filter the query by selecting ne f the check-bxes at the tp f the Query Optins: Read/Unread: t query the dcuments marked as read and/r unread. Cleaned up: t query the dcuments that have been marked as read and transferred t the Cleaned Up page. Order By: This field allws the user t srt the query depending n the chsen parameter: Dcument, Cupns (if applicable), Agent, Issue Date, Settlement Perid, Currency, Frm f Payment, Fare. It is als pssible t decide whether the query is t be displayed in ascending r descending way. Filter by: The user is als able t filter the query by Agent cde, dcument series and a range f issue dates. 7.2 Refund Ntice Query By Reprting Perid Users are able t query all the Direct Refunds that have already been sent t the DPC in a RET file t be prcessed and are billed. 1. Select a range f perids the query is t be executed fr (nly 1 mnth/query) 2. Chse a status t be queried. 3. Click the Query Optins link, if yu wish t filter the query. Nte that it is ptinal. 4. Enter the searching criteria. 5. Press the Execute Query ptin t cntinue August 30,

35 The user shuld select a range f perids befre executing the query and a status t filter the query: Being Prcessed by the DPC, Billed, Billed with mdificatins, Rejected, Nt Registered in crrespnding HOT and All. Being Prcessed by the DPC: Dcuments that have been sent t DPC but have nt been prcessed yet. Billed: Dcuments that have been already prcessed and billed, i.e. they appear in the crrespnding HOT file. Billed with mdificatins: Bth, dcuments that are nt in the crrespnding HOT (they may have been rejected by DPC) and dcuments that have been prcessed and billed, but certain mdificatins have been carried ut n them in the DPC (i.e. RET and HOT file cntain different infrmatin abut the same dcument). Rejected: refunds that have been rejected will have this status Nt registered in crrespnding HOTs: HOT files reprted frm DPC have nt been cntaining this transactin. Transactin might be rejected by a DPC r be registered in next perids HOTs. All: all refunds depending n status The user is als able t make the query mre specific, by selecting the 'Query ptins' link besides the 'Clear' buttn. When the user clicks this link, a frm with different fields t be chsen is displayed. The different fields that can be used t rder the query are the fllwing: Read/Unread/Cleaned Up: Only available when executing the query by perid. The suer can filter the query by selecting ne f the check-bxes at the tp f the Query Optins: Read/Unread: t query the dcuments marked as read and/r unread. Cleaned up: t query the dcuments that have been marked as read and transferred t the Cleaned Up page. Order By: This field allws the user t srt the query depending n the chsen parameter: Dcument, Cupns (If applicable), Agent, Issue Date, Settlement Perid, Currency, Frm f Payment, Fare. It is als pssible t decide whether the query is t be displayed in ascending r descending way. The user is als able t filter the query by Agent cde, dcument series and a range f issue dates. Once having selected the parameters fr the query, the user shuld click n the 'query' buttn in rder t execute the query. Nte 1: It is nly pssible t query a mnth, i.e., if the user tries t carry ut the query fr 1 st perid March until 3 rd perid April, the system will autmatically change the mnth t the last mnth entered in the query, (in this example, it wuld be changed t April). Likewise, the selected perid cannt be equal r greater t/than the current ne. Nte 2: The system will nly display infrmatin fr the previus 13 mnths. Nte 3: When selecting the Query ptins link, the frm with different fields t be selected will nt disappear, unless the user refreshes the page. August 30,

36 Refund Ntice Query by Reprting Perid Results 1. T print several dcuments, click the tick bx beside each dcument, r click the tick bx in the header (beside the Dcument field) t select all the dcuments. 2. Click the Print Marked dcuments link at the tp f the page, s that the system prepares the selected dcuments t be printed. 3. Click the dcument number t query the facsimile f the dcument. 4. Click the See Histry buttn t query infrmatin abut the status changes f the dcument and users that carried ut thse changes. 5. Click the Internal Cmment buttn t add a cmment abut the dcument. 6. Click n the Dwnlad link, in rder t generate a.txt file with the query results. The system will then display a list f the refund ntices fund fr this query: Tick Bx t select dcuments fr printing: The check bx beside each dcument displayed in the query allws the user t select the dcuments t be printed. Dcument: Either the refunded ticket r the refund number (depending n BSP decisin). Cupns: The cupns that are refunded (nly if the BSP has decided that this infrmatin shuld be displayed). Status: Dcument status. Agent: The Agent cde withut the check-digit. Issue Date and Settlement Perid: The issue date f the dcument and the perid when the dcument was billed, respectively. Currency: The currency in which the refund was issued. Frm f Payment: The way the refund is t be paid. Fare: The ttal amunt f the refund. See Histry: It displays infrmatin n the user that issued the dcument, as well as the status f the dcument and the date and time when this has been changed. The status changes are shwn in chrnlgical rder. Internal Cmment: The user is able t insert cmments fr the dcument. Once the cmment inserted, the cmment may be queried, mdified r deleted. The cmment may have a maximum length f five lines and 45 characters each. The maximum number f dcuments that are displayed in the same page is 50. The system allws the user t g t the fllwing page with mre dcuments by clicking the link at the end f the screen with the page number. The user may als select the page the user wishes t g, nly by clicking n the drp-dwn menu and selecting the crrespnding page. It is pssible t dwnlad the query results by clicking n the link at the bttm f the page. The system will generate a file t directly be queried n the screen r saved t the user's PC. Nte 1: It is pssible t srt the dcuments by the different fields that are displayed in the query. Hwever, when nly ne dcument fr the selected query is displayed, the arrws t rder the query result will nt appear. Nte 2: When a dcument is paid bth by cash and credit, the amunt displayed in the fare field will refer t the ttal amunt, and nt nly the credit amunt. August 30,

37 Nte 3: The Cupns and Dcument fields depend n the value set by the BSP user. Please, fr further infrmatin, cntact yur lcal IATA ffice. 7.3 Refund Ntice Issue Pending Authrizatin Enhanced Airlines will issue Refund Ntice that shuld be reviewed by a supervisr befre they are finally issued. 1. Fill in the frm with the crrect infrmatin in each field. 2. Click n the Issue Pending Authrizatin buttn t issue the dcument. Please, refer t explanatin RN Issue fr further infrmatin. The main difference between Refund Ntice issues and Refund Ntice Pending Authrizatin is that, nce all the fields have been prperly cmpleted, the user shuld click the Issue Pending Authrizatin buttn. The dcument will be saved, but it will nt be cmpletely issued. A supervisr shuld check that everything is crrect and, in that case, accept it. 7.4 Refund Ntice Supervise Enhanced airlines will be able t supervise the dcuments that have been previusly issued under the Refund Ntice Issue pending Authrizatin ptin. : The check bx beside each dcument displayed in the query allws the user t select the dcuments t be printed/authrized. When clicking the Authrize Marked dcuments link, the user is asked t cnfirm the issue f the selected dcuments, and then, a list with the results is shwn. August 30,

38 Dcument: Either the refunded ticket r the refund number (depending n BSP decisin). If the ticket is an exchange ticket, the number f the riginal ticket will als appear. Cupns: The cupns that are refunded (nly if the BSP has decided that this infrmatin shuld be displayed). Agent: The cde f the agent the refund was issued n behalf f. Issue Date: The issue date f the refund. Settlement Perid: The perid when the refund is ging t be billed. The direct refunds are billed in the reprting perid right after the date f issue. Currency: The currency the dcument was paid in. Frm f Payment: The frm f payment fr the refund: in cash r credit. Fare: The amunt f the refund withut taxes. Delete Dcument: T delete the dcument if it is nt finally issued. Mdify Dcument: T supervise the dcument pending authrizatin. Once the dcument is shwn, the airline shuld check that all data is crrect and then, accept the dcument s that it is cmpletely issued. See Histry: It displays infrmatin n the user that issued the dcument, as well as the status f the dcument and the date and time when this has been changed. The status changes are shwn in chrnlgical rder. It is pssible t rder the dcuments by the different fields that are displayed in the query. Hwever, when nly ne dcument fr the selected query is displayed, the arrws t rder the query result will nt appear. The maximum numbers f dcuments that are displayed in the same page are 50. The system allws the user t g t the fllwing page with mre dcuments by clicking the link at the end f the screen with the page number. The user may als select the page the user wishes t g, nly by clicking n the drp-dwn menu and selecting the crrespnding page. Nte 1: Only enhanced airlines are able t supervise dcuments issued pending authrizatin. The Mdify buttn will allw them t enter the dcument facsimile and check the data entered and mdify what it is necessary. If everything is crrect, the user shuld click the Accept buttn t cmpletely issue the Refund. Nte 2: When a dcument is paid bth by cash and credit, the amunt displayed in the fare field will refer t the ttal amunt, and nt nly the credit amunt. Nte 3: It is pssible t dwnlad the results f the query. The file will cntain the fllwing infrmatin: Dcument Number, Cupns, Agent, Issue Date, Settlement Perid, Currency, Frm f Payment and Fare. The user shuld click n the dwnlad buttn at the bttm right hand crner f the screen. Then the file name is displayed. At this pint the user is able t either visualize the file n the screen r save the file n his PC. Visualize the file: The user shuld nly click n the file name, nce it has been displayed n the screen. Save the file: The user shuld click the right-hand muse buttn, nce the name f the file is displayed. The user shuld nw select the ptin 'Save target as' t save the file. Nw, select the destiny flder in user's PC where the file is t be saved. The system will autmatically save the file in this directry. August 30,

39 8 ADM/ACM 8.1 ADM/ACM Issue An Airline user can issue ADMs (Agent Debit Mem) and ACMs (Agent Credit Mem) fr a certain Agent. There are three ways t issue ADM/ACMs in BSPlink: ADM/ACM Issued via Dcument Enquiry (TAIP ) ptin Issue ADM/ACM via Dcument Enquiry ptin is the recmmended and easiest way f manual issuance. Please find instructins belw. ADM/ACM Issued n-line ADM/ACM Mass Uplad and Dwnlad By uplading ADM/ACM files via interface. Users will avid filling in the current frms fr every ADM/ACM. Fr ADM/ACM Mass Uplad please refer t ADM/ACM Interface File Layut Specificatins manual versin 2. Airline benefits when using Mass Uplad versin 2.0. Why use Mass Uplad versin 2.0? Nt nly can Airlines use Uplad fr Issue, but they can als dwnlad a daily file f ADM/ACMs, which have been disputed n-line. They can then use the uplad feature t reject r accept the disputes. Agent users will see the upladed transactins the fllwing day. The 2.0 specificatins are based n the current ADM/ACM frms in BSPlink, and this is the nly file frmat that currently cntains all additinal infrmatin needed t ppulate all fields in the ADM/ACM nline frms thus prviding agents with as much detail as pssible. Sme ther features f mass uplad versin 2.0 Airline and Third Party users can cnfigure an Alert parameter t receive alerts fr: Errrs in a mass uplad file and Successful mass uplad. Airlines can als retrieve their results files in three different ways: Via the Dwnlad Files ptin, where they will appear tgether with all the ther files the airline receives, Via the Mass Laded Files Dwnlad ptin, where nly the ADM/ACM files generated by the BSPlink system will appear, Fr enhanced airlines, using an SFTP client, whenever they have activated a SFTP accunt. August 30,

40 ADM/ACM issued thrugh the 'Dcument Enquiry (TAIP)' ptin An Enhanced user can chse frm the main menu: - Dcuments -> Dcument Enquiry -> Insert the Dcument number withut the Airline cde -> Click Basic r Detailed Query. A user will find Issue ADM/ACM links frm the bttm f the Dcument Enquiry. When clicking the links in the 'Dcument Enquiry (TAIP)' ptin an ADM/ACM frm is autmatically displayed and ticket infrmatin cpied. The cursr will be in place in the first field t be filled/mdified by the Airline user. A user can, hwever, change whatever needed. The amunt fields will be included in the Agent's Calculatin part. If the queried dcument is a refund, the Refund tap will be selected and cannt be mdified. In case the riginal ticket has bth standard and additinal cmmissin, the new dcument will nly shw the standard cmmissin. In case the queried dcument is a cnjunctin ticket and the user wishes t issue a new dcument frm it, the infrmatin is cpied frm the riginal dcument. Special attentin has t be paid t the fllwing areas: Taxes: There are three exceptins fr taxes: In case the riginal dcument has XT taxes, these will nt be shwn in the query nr cpied int the crrespnding bxes. Therefre the user shuld enter the taxes manually. If the currency selected in the frm is different frm that displayed in the Shw buttn, the taxes will nt be cpied. In case there are mre than 7 taxes, the 6 first tax bxes will be filled with 6 taxes and in the 7th bx, XT tax will be entered with the ttal amunt f the rest f the taxes. The same cntrls as thse carried ut while entering XT tax manually are dne. When the riginal ticket has tw taxes with the same ISO Tax cde, the system will calculate the ttal amunt f bth taxes. Therefre, the dcument will shw nly ne tax with such amunt. When issuing Refunds and ADM/ACMs frm Dcument Enquiry, a pp up will be displayed allwing the users t select and deselect the tax fields t be autppulated. Usage f the same and duplicate tax cdes is allwed and system will cnfirm it frm the user. Issuing Once the frm has been cmpleted, the user shuld click ne f the three available buttns: Issue r Issue & Save Template r Clear. Click n the Issue buttn, if a user wants t issue the dcument. Click n the Issue & Save Template, if a user wants bth t issue the dcument and save a template with all the dcument infrmatin August 30,

41 entered t be used in next issues (during the same sessin) r click Clear fr the frm t be emptied. Nte 1: The user shuld nly enter numbers and English alphabet characters in these fields: Passenger Name, Taxes and Stat. Nte 2: Nte that if the riginal ticket has XF taxes, which did nt match with the crrect BSPlink XF tax frmat, the system will transfrm it s that taxes can be cpied. The frmat when transfrming the taxes wuld be: XFZZZNN, where ZZZ wuld crrespnd t the Airprt acrnym that may nt appear in the riginal ticket. When mre than tw XF taxes d nt have the BSPlink frmat in the riginal dcument, the system will transfrm each tax as fllws: XFZZZ1N, XFZZZ2N r XFZZZ3N, where N wuld nly have a maximum f 2 digits. Nte 3: As with any features, access t selected ptins fr any user can be limited using the Access Permissins functinality. Nte 4: There are several fields in the ADM/ACM frms that depend n different parameters that have been cnfigured by BSP via the BSPlink mdule fr BSPs, in Basic Cnfiguratin ptin. ACM & ADM Reasns ptin fr BSP and Airlines may als affect the tp ten reasns fr mem. Cntact yur BSP fr further infrmatin n hw these parameters have been cnfigured s that yu crrectly fill in the frm. Nte 5: A VAT number held in Agent Master Tables will be displayed n an ADM/ACM frm when queried. Nte 6: When updated in the system the Cmpany Registratin number will be displayed bth n-line ADM/ACMs and ADM/ACMs issued via masslader. ADM/ACM issued n-line A standard frm prvided by IATA will be displayed in rder fr the Airline t cmplete it. The Airline's details are autmatically filled in. The Airline's VAT number may als be displayed if BSP has updated it. Fields t be entered: MEMO N.: ADM/ACM number that shuld fllw the frmat f the selected capture mde. Cntact yur BSP fr further infrmatin abut the capture mde frmat. Airline Cntact: This data is frm the BSPlink user that has lgged in the applicatin t issue the dcument. Hwever it can be changed and the new cntact data will be maintained during the same sessin. Agency IATA Cde: Agent Cde plus the check digit fr which the dcument is being issued. The Agent name and the vat number (if available) will be autmatically displayed. If the Agent is nt an active BSPlink user, a message will be shwn infrming the user abut it. Date f Ticket Issue: Date when the related ticket has been issued. ADM/ACM t be included in Billing Perid: By default, the system shws the perid when the dcument is t be billed: August 30,

42 ADM/ACM billing perid = current date + latency days. The airline can mdify the perid, whenever it is superir t the current perid + latency days. Passenger: Passenger name. Reasn fr Mem: up t 20 lines x 45 characters. The user may select ne reasn frm the drp dwn list, whenever there are reasns available. The selected reasn can als be mdified. Reasn Fr Issue: An ptinal field cnsisting f 5 alphanumeric characters fr Airline's internal purpses. Please nte that if n related dcument is intrduced, this field will nt be reprted t the DPC fr prcessing and a ppup warning message will be shwn t the user infrming f it. Related Dcuments: Optinal field t select the related dcuments f the ADM/ACM. The user can select up t 20 (depending n BSP's decisin). A 13 digit- lng number AAANNNNNNNNNN where AAA is the Airline cde and NNNNNNNNNN is the related dcument number frms the related dcument number. Nte that AAA may refer t an alphanumeric Airline, whenever DPC has decided s. The related check digit shuld als be entered (frm 0 t 6, r 9). If the field is nt entered, 9 will be cnsidered as the check digit. Fr further infrmatin please refer t DISH 20, see CDGT Glssary. Currency Cde Stat: This field depends n bth the status value defined when creating the dcument type and the value set in the Free Stat parameter, cnfigured by BSP. Tax n Cmmissin Type: A value frm 'Tax n Cmmissin Type' must be selected when the difference between the amunts entered in the 'Tax n Cmmissin' field is greater than zer. Related Dcument Type: whether the ADM/ACM is being issued fr a ticket,fr a refund, fr an exchange r an EMD. Depending n the selectin made, the calculatins will change. Find belw, a cmplete explanatin abut the differences between Issue and Refund ptins. Issue: Permanent fields: Fare, Tax and Cmmissin Fields depending n BSP parameters cnfiguratin: Tax n Cmmissin: depending n ADM/ACM TOCA BSP parameter value. Supplementary Cmmissin: depending n NR field and n ADM/ACM SPAM BSP parameter value. This field has the same cntrls as thse applied t the Cmmissin field. The algrithm t calculate the ttals is as fllws: Fare + Tax - Cmmissin - Tax n Cmmissin. If the Tax n Cmmissin value is psitive, that is, the Airline will receive this amunt (because BSP has decided s) the algrithm wuld be: Fare + Tax - Cmmissin + Tax n Cmmissin The way t issue an ADM and an ACM is different at this pint. ADM: The ttal amunt calculated by the Airline shuld always be superir t the ttal calculated by the Agent. The ADM details will nly be sent t the DPC in the RET file whenever all the amunts calculated by the Airline are superir t all the amunts calculated by the Agent. On the cntrary, nly the difference will be sent t the DPC. August 30,

43 Refund: ACM: The ttal amunt calculated by the Airline shuld always be inferir t the ttal calculated by the Agent. The ACM details will nly be sent t the DPC in the RET file whenever all the amunts calculated by the Airline are inferir t all the amunts calculated by the Agent. On the cntrary, nly the difference will be sent t the DPC. Permanent fields: Fare, Tax and Cmmissin Fields depending n BSP parameters cnfiguratin: Tax n Cmmissin: depending n ADM/ACM TOCA (Tax n Cmmissin) BSP parameter value. Supplementary Cmmissin: depending n NR field and n ADM/ACM SPAM (Supplementary Cmmissin) BSP parameter value. This field has the same cntrls as thse applied t the Cmmissin field. CP (Penalty Charge) and MF (Handling Fee): depending n Penalty Charge n Refunds and Handling Fee n Refunds parameters, respectively. The algrithm t calculate the ttals is as fllws: Fare + Tax - Cmmissin - Tax n Cmmissin - (CP)(Penalty Charge) - (MF)(Handling Fee). If the Tax n Cmmissin value is psitive, that is, the Airline will receive this amunt (because BSP has decided s) the algrithm wuld be: Fare + Tax - Cmmissin + Tax n Cmmissin - (CP) - (MF). The cntrls made n ADM/ACM fr a refund are inverted with regards t the calculatins made n ADM/ACM fr an issue: ADM fr a Refund = ACM fr an issue: The ttal amunt calculated by the Airline shuld always be inferir t the ttal calculated by the Agent. The ACM details will nly be sent t the DPC in the RET file whenever all the amunts calculated by the Airline are inferir t all the amunts calculated by the Agent. On the cntrary, nly the difference will be sent t the DPC. ACM fr a Refund = ADM fr an issue: The ttal amunt calculated by the Airline shuld always be superir t the ttal calculated by the Agent. The ADM details will nly be sent t the DPC in the RET file whenever all the amunts calculated by the Airline are superir t all the amunts calculated by the Agent. On the cntrary, nly the difference will be sent t the DPC. When n amunt is entered in any f the fields, the Ttal field is activated s that the user can enter a value that will autmatically be cpied t Airlines/Agents Calculatin 'Fare' field, depending n the type f dcument: ADM Issue and ACM Refund cpied t Airline's Fare field and ACM Issue and ADM Refund cpied t Agent's Fare field. Is / Tax: These fields shuld be entered with the ISO tax cde plus the tax amunt whenever the Tax field in the Airline/Agent Calculatins bxes is entered. The user shuld enter as many taxes as needed in rder t cmplete the tax amunt in the Airline/Agent Calculatin Tax field. These are the taxes allwed: Standard Taxes: Tw alphabetic characters. August 30,

44 Carrier Service Fees Taxes:Will be identified as tw character cde (OA/OB/OC) fllwed by up t 6 valid characters A-Z, 0-9,., /, - r blank. XF Tax: There are tw different ways t enter XF tax in BSPlink frms: - Specify the 3-character Airprt lcatin identifier t which the Airprt r segment tax applies and the amunt crrespnding t such tax. XF taxes wuld have a maximum f 8 characters: XFAAANNN, where: AAA refers t the Airprt Acrnym; it can be any alphabetical character; NNN refers t a cde reflecting the amunt cllected in the currency f the cuntry where the Airprt is lcated. Example: TAX XFMIA1 10 TAX XFBCN Anther way is t fllw DISH specificatins. XF tax shuld indicate the ttal amunt f all the XF taxes that are t be entered in the fllwing bxes. The amunt shuld be different frm 0. It is cmpulsry t enter the XF taxes with frmat XFAAAN and withut amunt just belw the XF tax. Example: TAX XF 30 TAX XFBCN2 20 TAX XFMIA1 10 XT Tax: In case any XT tax is t be entered, it shuld be dne in the last tax bx. XT tax is allwed whenever the rest f the tax bxes are filled. Then, the user shuld click n the Shw XT buttn t finish entering tax values. CP (Penalty Charge) & MF (Handling Fee) Taxes: When an ADM/ACM cncerns an issue, the CP and MF taxes wuld be entered in the tax bxes. When the ADM/ACM cncerns a Refund, the CP and MF penalty taxes wuld be entered in the remittance area, if s allwed by BSP. Usage f the same and duplicate tax cdes is allwed and system will cnfirm it frm the user. Attach Files: There is n limit n the amunt f files sent, and tw files with the same name are nt allwed. The file name des nt fllw any file name cnventin, althugh it shuld be inferir t 85 characters lng. Nte that the admitted characters in the file name are the standard ASCII characters frm 32 t 126 except the ASCII cdes 34 ("), 42 (*), 47 (/), 58 (:), 60 (<), 62 (>), 63 (?), 92 (\) and 124 ( ).Please nte! ADM/ACM attachments are kept fr 9 mnths in BSPlink. When the file is n lnger available, a trace will be shwn in the ADM/ACM See Histry query that a file r files had been attached. File name, size and date will be shwn. Cmments: Its main functin is t establish an nging exchange f infrmatin between Airline and Agent users. The user is able t enter a cmment in the text area, f which the recipient will be ntified nly if it has cnfigured the crrespnding alert. Otherwise, the cmments inserted will nly be available fr viewing within the crrespnding sectins f the BSPlink applicatin. August 30,

45 Once the frm has been cmpleted, the user shuld click ne f the three available buttns: Issue r Issue & Save Template r Clear. Click n the Issue buttn, if a user wants t issue the dcument. Click n the Issue & Save Template, if a user wants bth t issue the dcument and save a template with all the dcument infrmatin entered t be used in next issues (during the same sessin) r click Clear fr the frm t be emptied. Ntes: ADM Disputing Parameters Latency Days The number f days is cnfigured by the BSP and can be between 0 and 15. An ADM/ACM issued will be susceptible f being disputed until the latency perid is ver. The Airline has the pssibility f rejecting r accepting the dispute. Rejected Disputes The reprting perid fr rejected disputes still depends n the BSP s parameter called "Perid fr rejected disputes", which decides whether r nt ADM/ACM transactins with rejected dispute are t be billed in the first pssible perid. August 30,

46 ADM/ACM attachments Files attached t BSPlink ADM/ACMs stay in the system fr nine mnths. A trace f the existing file will be shwn in ADM/ACM See Histry query after the riginal file has disappeared. The ADM/ACM See Histry query will shw date, time, file name & size. Agent users must regularly dwnlad all their ADM/ACMs frm the BSPlink, preferably nce a week. 8.2 Issue ADM/ACM pending Authrizatin This ptin will allw an Enhanced user t issue ADM/ACM that shuld be reviewed and authrized by a supervisr befre they are finally issued. August 30,

47 There are tw ways t issue ADM/ACMs Pending Authrizatin: ADM/ACM issued via 'Dcument Enquiry (TAIP)' ptin ADM/ACM issued On-line The main difference between ADM/ACM issues and ADM/ACM Pending Authrizatin is that nce all the fields have been prperly cmpleted, the user shuld click ne f the fllwing buttns: - Issue Pending Authrizatin: If the user clicks n this buttn, the dcument will be saved, but it will nt be cmpletely issued. A supervisr shuld check that everything is crrect and in that case accept it. - Issue Pending Authrizatin and Save Template: By clicking this buttn, the dcument will be saved (but it will nt be cmpletely issued) and a template with the same values entered in the dcument is saved, s that next time the user wants t issue a dcument f the same type as that f the template, the values are already filled in. If the user wants t change the values, the user can either mdify them r click n the 'Clear' buttn. Nte that by clicking n the 'Clear' buttn, the template is autmatically deleted. If a user issues anther dcument with an already saved template and save the new values, the first template will be verwritten. This means that nly ne template per dcument type can be saved. Finally, als nte that any template saved will be deleted, nce the user ends the BSPlink sessin. In bth cases, the system will check whether the Agent the dcument is being issued fr is an active Agent as BSPlink user. In case a template is being used and n values have been changed, a message will infrm the user abut it, in rder nt t issue anther dcument with the same values. It is als pssible t visualize the dcument again and/r delete it. 8.3 ADM & ACM Query Airline will be able t query ADM (Agent Debit Mem) and ACM (Agent Credit Mem) issued thrugh BSPlink depending n the status they have r the dcument number they were assigned. 1. Select ne f the ptins available: ADM, ACM r ADM/ACM by Number 2. If ADM r ACM has been selected chse a status frm thse available in the query. 3. Click the Query Optins link if yu wish t filter the query. Nte that it is ptinal. 4. Enter the searching criteria. 5. If ADM/ACM by Number has been selected, enter a dcument number. 6. Finally click the Submit buttn. August 30,

48 The query can be carried ut by dcument type and status r by dcument number: A. ADM/ACM by Number The user will enter a dcument number in the ADM/ACM Number bx, and press the Submit buttn t execute the query. B. ADM/ACM by Type and Status These are the available status fr ADM/ACM (nte, hwever, that sme f them may nt be available t all the users because f the restrictin in access permissins. In that case, please cntact yur BSP). Queries ADM/ACM t be billed in the current perid ADM/ACM Pending Settlement Deactivated ADM/ACM ADM/ACM per reprting perid Deleted ADM/ACM Query Disputed ADM/ACM ADM/ACM Pending Authrizatin Frwarded t GDS Billing Disputed ADMs Pst-Billing Disputes ADM/ACM t be Billed in the current perid This query will shw the active ADM/ACMs that are ging t be billed in current perid. Als disputed ADM/ACMs that have been rejected during the current perid will appear in this query. ADM/ACM Pending Settlement This query will shw the active ADM/ACM that have nt been billed yet. Its billing perid is either equal t the current ne r greater. This means that als ADM/ACM that are displayed in the ADM/ACM t be billed in the current perid status will als be displayed here. As in the previus status, disputed ADM/ACMs that have been rejected will als appear in here. August 30,

49 Deactivated ADM/ACM This query will shw all the deactivated ADM/ACM. Disputed ADM/ACM with a status different t 'reject' will als be displayed. ADM/ACM per Reprting Perid The user shuld select a range f perids befre executing the query and ne f status t filter the query: Being Prcessed by the DPC, Billed, Billed with mdificatins, Rejected, Nt Registered in crrespnding HOT and All. Being Prcessed by DPC: Dcuments that have been sent t DPC but have nt been prcessed yet. Billed: Dcuments that have been already prcessed and billed, i.e. they appear in the crrespnding HOT file. Billed with mdificatins: Bth, dcuments that are nt in the crrespnding HOT (they may have been rejected by DPC) and dcuments that have been prcessed and billed, but certain mdificatins have been carried ut n them in the DPC (i.e. RET and HOT file cntain different infrmatin abut the same dcument). Rejected: Dcuments that have been rejected will have this status Nt registered in crrespnding HOTs: HOT files reprted frm DPC have nt been cntaining this transactin. Transactin might be rejected by a DPC r be registered in next perids HOTs. All: all dcuments depending n status The system will nly display infrmatin back t 13 mnths. Deleted ADM/ACM Query When executing this query, all the ADM/ACMs that have been deleted will be displayed. Nte that the dcument number des nt have any link in rder t query the dcument, as it des nt exist anymre. Frm here, the user is able t query the remarks made n the dcument when it was deleted. Deleted dcuments remain in the system fr a perid f 13 mnths. Disputed ADM/ACM August 30,

50 This query is available when querying ADM/ACM. When selecting this query, three new buttns are displayed in rder fr the user t select the status f disputed ADM/ACMs: pending, rejected and apprved. The results are srted by the last taken actin ver the disputed ADM/ACM, whenever n ther kind f rder has been established. ADM/ACM Pending Authrizatin This query will shw fr a user thse dcuments that are still pending supervisr authrizatin. The Query ptins link beside the 'Reset' buttn allws the user t make the query mre specific: Order By: This field allws the user t srt the query depending n the chsen parameter: Dcument, Agent, Issue/Refund, Currency, Amunt, Mem Issue Date, Billing Perid, Dispute Status, Time f last Dispute Actin. It is als pssible t decide whether the query is t be displayed in ascending r descending way. Filter By: The user is als able t filter the query by Agent, Dcument series, a range f issue dates r Reasn fr mem. The user can enter any text in the Reasn Fr Mem field, with a maximum f 50 characters (nly alphanumeric characters and blanks, as any ther character is nt allwed). It is case-sensitive. The system will nly search in thse dcuments that have been issued with current frms. The Reasn fr Mem field is nt displayed fr deleted dcuments. When selecting the 'Query ptins' link, the frm with different fields t be selected will nt disappear, unless the user refreshes the page. Frwarded t GDS This will shw all the dcuments (ADMs) that have been frwarded t the GDS. Billing Disputed ADMs This will shw all the dcuments (ADMs) that have been billing disputed. Pst-Billing Disputes August 30,

51 This query is used fr shwing all thse ADMs which have been pst-billing disputed by agents, befre the release f the new Pst Billing Dispute Mdule fr all type f dcuments. Once all the parameters have been selected t carry ut the query and the Submit buttn has been selected, a list with all the dcuments matching the filter f the query will be displayed. The user, then, will be able t query the dcument and carry ut certain peratins, such as delete, deactivate, print, cmment. Airlines will be able t query the ADM/ACM that matches the searching criteria, previusly selected. 1. T print several dcuments, click the tick bx beside each dcument, r click the tick bx in the header (beside the Type field) t select all the dcuments. Click the Print Marked dcuments link at the tp f the page, s that the system prepares the selected dcuments t be printed. 2. T dwnlad several dcuments, click the tick bx beside each dcument, r click the tick bx in the header (beside the Type field) t select all the dcuments. Click the Dwnlad marked dcuments Dcuments t PDF link at the tp f the page, s that the system prepares the selected dcuments t be dwnladed t pdf. 3. T dwnlad several attachments f marked dcuments click the tick bx beside each dcument r click the tick bx in the header (beside the Type field) t select all the dcuments. Click the Dwnlad attachments f marked dcuments link at the tp f the page s that the system prepares the selected dcuments' attachments t be dwnladed int a zip file. 4. Fr supervisrs t authrize several dcuments at the same time, click the tick bx beside each dcument, r click the tick bx in the header (beside the Type field) t select all the dcuments. Click the Authrize Marked dcuments link at the tp f the page, s that the selected dcuments are finally issued. 5. T mark several dcuments as Read, click the tick bx beside each dcument, r click the tick bx in the header (beside the Type field) t select all the dcuments. Click the Mark as Read link at the tp f the page. August 30,

52 6. T stre the marked dcuments in anther page, click the Mark as Read and Clean Up link. T view the dcuments f pint 3 abve, click the Cleaned up dcuments link. 7. Click the dcument number t query the facsimile f the dcument and carry ut the actin required: delete, deactivate, dispute. 8. Click the See Histry buttn t query infrmatin abut the status changes f the dcument, as well as the cmments inserted and users that carried ut thse actins. 9. Click the Cmments buttn t query all the cmments that have been registered in the dcument. 10. Click the Internal Cmment buttn t add a cmment abut the dcument. 11. When querying deleted dcuments, click the See Remark r See Reasn fr Mem buttns. 12. Click n the Dwnlad and Dwnlad Detail links, in rder t generate a.txt file with the query results. Fields displayed in the query Tick Bx t select dcuments fr printing: The check bx beside each dcument displayed in the query allws the user t select the dcuments t be printed. Nte! Only enhanced Airlines will be able t use this ptin. Als nte that this ptin will nt be available fr deleted dcuments. Type: ADM r ACM. Dcument: By clicking n this, the user is able t query the facsimile f the dcument. Once within the dcument, it will be pssible t delete, deactivate, dispute the dcument. The link t query the facsimile will nt be available fr deleted dcuments. The facsimile shws all the fields and infrmatin entered when issuing the dcument. Mrever, if the Reasn fr Mem entered while issuing the dcument via mass lader versin 2.0 is lnger than the minimum allwed by the n-line issue (20 lines per 45 characters each), a link will pen a new windw where the rest f the reasn fr mem will be displayed. Likewise, when mre than 20 related dcuments are entered in the mass lading file versin 2.0, anther link will als pen a windw t shw the rest f related dcuments. Please nte! ADM/ACM attachments are kept fr 9 mnths in BSPlink. When the file is n lnger available, a trace will be shwn in the ADM/ACM See Histry query that a file r files had been attached. File name, size and date will be shwn. The ADM/ACM facsimile als includes a field in which the dcument status is shwn (this field is fund belw the passenger name). The different statuses are: Dispute Rejected, Pending Airline's Investigatin, Dispute Apprved, Deactivated Dcument, Pending, Billed and Billed/ Rejected Dispute August 30,

53 Status: Only displayed when ADM/ACM by number r ADM/ACM per Reprting Perid query have been selected. Airline/Agent: Airline/agent cde. Issue/Refund: If the ADM/ACM cncerns an issue r a refund. Currency: Currency cde in which the dcument was issued. Amunt: Amunt f the dcument that is due t the Airline r t the Agent, depending n the queried dcument type. Mem Issue Date: Date when the dcument was issued. The frmat is DDMMMYYYY, where DD is the date, MMM is the mnth in English, and YYYY is the year. Reasn Fr Issue An ptinal field cnsisting f 5 alphanumeric characters fr Airline's internal purpses. Dispute Status: (fr ADM/ACMs) Status f an ADM/ACM that has been disputed: Pending Airline's Investigatin, Rejected r Apprved. Nte that if it has nt been part f a disputing prcess, this field will be blank. Billing Perid: Perid when the ADM/ACM is t be billed. If the queried dcument is a deactivated r a deleted dcument, this field will shw the billing perid when the dcument was suppsed t be billed. Dispute date: Date when the dcument was disputed. Frward t GDS: GDSs that have received infrmatin f this ADM because the agent frwarded t them. Frward t GDS date: Date when the ADM was frwarded t the crrespnding GDSs. See Histry: The system gives the pssibility t query infrmatin n the user name, and status f the dcument. The status field will display infrmatin n the date and time in which a new status has been changed and the actins perfrmed n it, i.e., issued, deactivated, reactivated, disputed, rejected/authrized dispute, cmments inserted r files attached. Furthermre, this field will rder the status accrding t its date, namely, frm the latest t the ldest status mdificatin. Please nte! ADM/ACM attachments are kept fr 9 mnths in BSPlink. When the file is n lnger available, a trace will be shwn in the ADM/ACM See Histry query that a file r files had been attached. File name, size and date will be shwn. Cmments: It displays all the cmments that have been inserted in the crrespnding dcument. The Date field prvides infrmatin n the date and time in which a cmment has been registered by a certain user. See Remark: Only fr deleted dcuments. The user is able t query the reasns why a dcument has been deleted. See Reasn fr Mem: Only fr deleted dcuments. The user is able t query the reasn t issue the dcument. Internal Cmment: Used fr Internal cmments. August 30,

54 It is pssible t rder the dcuments by the different fields that are displayed in the query. Hwever, when nly ne dcument fr the selected query is displayed, the arrws t rder the query result will nt appear. The maximum numbers f dcuments that are displayed in the same page are 50. The system allws the user t g t the fllwing page with mre dcuments by clicking the link at the end f the screen with the page number. The user may als select the page the user wishes t g, nly by clicking n the drp-dwn menu and selecting the crrespnding page. Actins t be taken When the user clicks n the dcument number, a facsimile f the ADM/ACM is displayed with all the detailed infrmatin abut the dcument, such as reasn fr issue, related dcument number/s r the taxes breakdwn. There are sme BSPs wh allw having mre than 20 dcuments related t the same ADM. In that case, a buttn t display the rest f related dcuments that cannt be visualized in the related dcuments field will be displayed. There is als a Shw XT buttn that wuld display the XT taxes, in case the dcument had any. If the user wishes t deactivate an ADM/ACM, delete it r even dispute it, the user shuld press the buttns that wuld appear at the bttm f the page. These are the different actins that can be taken n an ADM/ACM. Deactivate Reactivate Mdify & Reactivate Delete Print Print with histry Dwnlad t PDF Dispute Reject Dispute Mdify & Reject Dispute Apprve Dispute Cmment Attach Files Issue August 30,

55 Deactivate: In rder t deactivate an ADM/ACM the user shuld press this buttn. Autmatically, a 'Remarks' field is displayed in rder fr the user t enter the reasn f deactivatin (a maximum f 5 lines and 45 characters). Fr the dcument t be cmpletely deactivated, the user shuld press again the 'deactivate' buttn. The deactivated dcument can be, nw, queried in the Deactivated ADM/ACM ptin. The remark wuld be visualized within the facsimile when the dcument is queried. In rder t deactivate a dcument, the fllwing cnditins shuld be fulfilled: The dcument shuld have "pending settlement" r "t be billed in the current perid" status. It shuld be active. The dcument is nt a disputed ADM/ACM. Reactivate: Anther actin t be taken is the reactivatin f an already deactivated ADM/ACM. When reactivating a dcument, the remark is autmatically deleted. The dcument can, then, be queried in the ADM/ACM Pending Settlement ptin. These are the cnditins t be fulfilled s that the dcument can be reactivated: The dcument is a deactivated dcument. The dcument is nt a disputed ADM/ACM. Nte that when a dcument is reactivated, if the billing perid is already ver, the reactivated dcument will be billed in the current perid. Mdify & Reactivate: August 30,

56 The cnditins s that a dcument can be reactivated and mdified are the same as thse applied while reactivating a dcument. The nly difference is that the user can als mdify dcument infrmatin. It will als depend n the value f a parameter set by the Airline via the Basic Parameters. Mem Issue Date will nt be changed t the day f reactivatin, i.e. the riginal Mem Issue Date will be maintained and cannt be changed. Likewise, the billing perid can nly be mdified whenever the riginal billing perid is nt ver yet; therwise, the billing perid will be the current ne and n mdificatin will be allwed. If files have been attached t the dcument, they will be displayed alng with check bxes, all f them selected by default. If the user wishes t attach the same files again, they shuld be kept selected. New files can be attached t the dcument, whenever the file name is nt the same as the file name f the selected files. Mdificatins n basic settings may have been carried ut by BSP after the dcument, being reactivated, was issued. It implies that certain parameters allwed while issuing the dcument may nt be allwed nw, while mdifying it. Therefre, the user shuld adapt the mdificatins t the new parameters allwed. Fr further infrmatin n the current value f these parameters, please, cntact yur BSP. The currency in which the dcument was issued may have expired. The user shuld then select a new currency frm the crrespnding drp-dwn menu. Likewise, if the dcument has been issued via the Mass Lader file versin 2.0, including mre lines in the Reasn fr Mem field than the allwed lines in the n-line issue, the user will be infrmed that the riginal reasn fr mem will be partially deleted s that the dcument can be crrectly mdified. The user shuld press Reactivate buttn t cmpletely reactivate the dcument. Nte that if the Clear buttn is pressed, the ADM/ACM frm will be displayed withut any infrmatin and new dcument is nt issued. Delete: When deleting an ADM/ACM, als a 'remarks' field will be displayed, s that the user enters the reasn fr deletin (a maximum f 5 lines and 45 characters). Fr the dcument t be cmpletely deleted, the user shuld press again the 'delete' buttn. The deleted dcument can, then, be queried in the Deleted ADM/ACM ptin. The remark will be visualized next time the dcument is queried. The See Als field will be changed int a See Remark field. These are the cnditins t delete a dcument: The dcument has nt been billed yet. The dcument has nt been reviewed by a supervisr. Print: The user is als able t print the dcument frm the facsimile. Nte that the dcument is printed withut rejectin reasns and withut remarks. Print with histry: August 30,

57 This ptin allws the user t print the dcument with its histry, i.e. the actins carried ut n the dcument. This includes the cmments inserted and files attached. Dwnlad t PDF: The user is als able t dwnlad t pdf the dcument frm the facsimile. Nte that the dcument is dwnladed withut rejectin reasns and withut remarks. Dispute: Airlines can dispute an ADM/ACM n behalf f the Agent. When clicking the 'dispute' buttn, a 'dispute reasn' field is displayed, thus allwing the user t enter the reasn f disputing (a maximum f 10 lines and 45 characters in each). Nte that this field is cmpulsry. After filling 'dispute reasn' field, it is mandatry t enter Agent /Cntact details fr Dispute crrespndence (a maximum f 70 characters). It is als pssible t attach files t the dispute. Tw files with the same name are nt allwed. The file name des nt fllw any file name cnventin, althugh it shuld be inferir t 85 characters lng. Nte that the admitted characters in the file name are the standard ASCII characters frm 32 t 126 except the ASCII cdes 34 ("), 42 (*), 47 (/), 58 (:), 60 (<), 62 (>), 63 (?), 92 (\) and 124 ( ). In case the system detects an errr in sme f the files that have been upladed, a message will infrm the user abut it. If pressing 'k', the system will cntinue uplading the rest f files sent. Please nte! ADM/ACM attachments are kept fr 9 mnths in BSPlink. When the file is n lnger available, a trace will be shwn in the ADM/ACM See Histry query that a file r files had been attached. File name, size and date will be shwn. Fr the dcument t be cmpletely disputed, the user shuld click n the 'dispute' buttn. The disputed dcument can be, nw, queried in the Pending Disputed ADM/ACM and Deactivated ADM/ACM ptins. The remark and the sent files wuld be visualized within the facsimile next time the dcument is queried. If the user clicks n the 'reset' buttn, befre cmpletely disputing the ADM/ACM, bth the dispute reasn and the attached file will be deleted. The cnditin fr an ADM t be disputed is the fllwing: The ADM/ACM is within the latency days (disputing perid). Reject Dispute: In rder t reject an already disputed ADM/ACM, the Airline shuld enter the Pending Disputed ADM/ACM, select the dcument t be rejected and click n the 'Reject Dispute' buttn. Autmatically, a 'Rejectin reasn' field is displayed in rder fr the user t enter the reasn f rejectin (a maximum f 5 lines and 45 characters). It is als pssible t attach files t the dispute. There is n limit n the amunt f files sent, whenever the ttal size is nt superir t 1MB. Tw files with the same name are nt allwed. The file name des nt fllw any file name cnventin, althugh it shuld be inferir t 85 characters lng. Nte that the admitted characters in the file name are the standard ASCII characters frm 32 t 126 except the ASCII cdes 34 ("), 42 (*), 47 (/), 58 (:), 60 (<), 62 (>), 63 (?), 92 (\) and 124 ( ). In case the system will detect an errr with sme f the files that have been upladed, a message August 30,

58 will infrm the user abut it. When clicking 'k', the system will cntinue uplading the rest f files sent. Please nte! ADM/ACM attachments are kept fr 9 mnths in BSPlink. When the file is n lnger available, a trace will be shwn in the ADM/ACM See Histry query that a file r files had been attached. File name, size and date will be shwn. Befre entering any reasn r attaching files, the user is able t see the dispute reasn and dwnlad the file/s that may have been attached by the Agent. Fr the dispute t be cmpletely rejected, the user shuld click n the 'reject dispute' buttn. At this time, a message will be displayed in rder t cnfirm that Airline has cnsulted the Agent, and bth agree that the ADM is crrect. The ADM/ACM will then be billed in the current perid, and can be queried in the ADM/ACM t be billed in current perid, ADM/ACM Pending settlement and 'rejected Disputed ADM/ACM' ptins. The cnditins t reject a dispute are the fllwing: The dcument has been disputed and its status is either apprved r pending Airline decisin. Mdify & Reject Dispute: The cnditins s that a dispute can be mdified befre rejecting it are the same as thse applied when rejecting a dispute. The nly difference is that users can als mdify dcument infrmatin. It will als depend n the value f a parameter set by the Airline via the Airline Basic Parameters. First f all, the user shuld enter a reasn fr rejectin (a maximum f 10 lines and 45 characters). Then, click the Mdify & Reject Dispute buttn, and carried ut all the mdificatins the user whishes. Finally, when everything is right, click again the Reject Dispute buttn s that the dispute is cmpletely rejected. The rest f cnditins t crrectly mdify a rejected dispute are the same as thse explained belw in Mdify & Reactivate sectin. The nly difference is related t the billing perid, whenever the Perid fr rejected disputes parameter, cnfigured by BSP, is set t Yes. Please, cntact yur BSP t knw the value f such parameter. Nte that if the dcument has been issued via the Mass Lader file versin 2.0, including mre lines in the Reasn fr Mem field than the allwed lines in the n-line issue, the user will be infrmed that the riginal reasn fr mem will be partially deleted s that the dcument can be crrectly mdified. Apprve Dispute: T apprve an already disputed ADM/ACM, the Airline shuld enter the Disputed ADM/ACM-Pending query, select the dcument t be apprved, and click the 'Apprve Dispute' buttn. Autmatically, the disputed ADM/ACM will be apprved. It can be, nw, queried in the Deactivated ADM/ACM as well as in the ' Disputed ADM/ACM - Apprved' ptin, until the Airline and the Agent cme t an agreement. August 30,

59 Befre apprving the dcument, the user is able t see the dispute reasn and/r rejectin reasn and dwnlad the file/s that may have been attached. The cnditins t apprve a dispute are the fllwing: The dcument has been disputed and its status is either rejected r pending Airline decisin Cmment The user is able t insert a cmment t the dcument, regardless f the status f the BSPlink transactin, with the exceptin f deleted nes. Once a cmment is registered by the user, if the recipient has cnfigured the crrespnding alert, the system will send an immediate autmated t the cnfigured address cntaining the text f the last cmment inserted, and the transactin will be marked as unread t the recipient. If there are previus messages registered in the system, these will als shw when pressing n the "Cmment" buttn. Please nte that if the recipient des nt have the crrespnding alert cnfigured, the ntificatin will nt be generated and the cmment(s) will nly be available fr viewing within the crrespnding sectins f the BSPlink applicatin. Attach Files T attach files t an already issued dcument, the user shuld enter the ADM/ACM Pending Settlement r the ADM/ACM t be billed in the current perid ptins, select a dcument and click the 'Attach Files' buttn at the end f the facsimile. A new page will be displayed s that the user is able t select the file t be attached. The nly thing the user shuld d is t click the "Brwse" buttn in rder t lk fr the file; nce the file has been selected, click the "send" buttn. It is pssible t uplad up t three files in ne g. The system will infrm the user abut the success f the uplad f every file attached. August 30,

60 Please nte! ADM/ACM attachments are kept fr 9 mnths in BSPlink. When the file is n lnger available, a trace will be shwn in the ADM/ACM See Histry query that a file r files had been attached. File name, size and date will be shwn. N cntrl ver the file name frmat is carried ut. The system will nly check that the user attaching the file is an Airline, that the file name length is nt superir t 85 characters and that n ther file has been previusly upladed with the same name. In case there were any, the user wuld be able t either cancel the peratin r verwrite the existing file. Nte that the admitted characters in the file name are the standard ASCII characters frm 32 t 126 except the ASCII cdes 34 ("), 42 (*), 47 (/), 58 (:), 60 (<), 62 (>), 63 (?), 92 (\) and 124 ( ). Nte that BSPlink will autmatically reject all the files with the fllwing extensins: CMD, EXE, BAT, PIF, COM, VBS, JS, SCR, SHS, HTML, ASP and HTM. Issue: This actin is als available when the Airline is querying a dcument that is pending authrizatin. The supervisr will have t enter the facsimile f the dcument by clicking n the dcument number. Then, any mdificatin ver the frm can be carried ut. The issue date will be changed t the current day when the checking is being carried ut, and the billing perid will be mdified accrding t the rules fllwed while issuing an ADM/ACM nce the supervisr has finally issued the dcument. If files have been attached t the dcument, they will be displayed alng with check bxes, all f them selected by default. If the user wishes t attach the same files again, they shuld be kept selected. New files can be attached t the dcument, whenever the file name is nt the same as the file name f the selected files. Mdificatins n basic settings may have been carried ut by BSP after the dcument was issued. It implies that certain parameters allwed while issuing the dcument may nt be allwed nw, while checking and mdifying it. Therefre, the user shuld adapt the mdificatins t the new parameters allwed. Fr further infrmatin n the current value f these parameters, please cntact yur BSP. The currency in which the dcument was issued may have expired. The user shuld then select a new currency frm the crrespnding drp-dwn menu. Likewise, if the dcument has been issued via the Mass Lader file versin 2.0, including mre lines in the Reasn fr Mem field than the allwed lines in the n-line issue, the user will be infrmed that the riginal reasn fr mem will be partially deleted s that the dcument can be crrectly issued. Once the crrespnding mdificatins have been carried ut, the Issue buttn has t be pressed. The ACM/ADM will then be cmpletely issued. Nte that if the clear buttn is pressed, the ADM/ACM frm will be displayed withut infrmatin, s that a new dcument is issued. Reject a Request: August 30,

61 T reject an ADM/ACM Requests issued by the agent, the airline must click the Reject Request buttn. A message appears s that the airline cnfirms the rejectin. When cnfirmed, a 'reject reasn' field is displayed, thus allwing the user t enter the reasn f rejectin (a maximum f 10 lines and 45 characters in each). Nte that this field is cmpulsry. The dcument can, nw, be queried in the Rejected ADM/ACM Request ptin. Nte that nce the transactin is rejected, the nly actin the user can carry ut ver the dcument is t print the request. Authrize a Request: T authrize an ADM/ACM Requests issued by the agent, the airline must click the Authrize Request buttn. A message appears s that the airline cnfirms the authrizatin. Once accepted, the dcument will be billed at the end f the current perid. The dcument can, nw, be queried in the Authrized ADM/ACM Request ptin, until the current perid is ver. Nte that nce the transactin is authrized, the user can attach files t the dcument. The user shuld enter the Authrized ADM/ACM Request ptin, select the dcument and attach the files. Nte 1: It is pssible t dwnlad the results f the query. There are tw icns t dwnlad the results: Dwnlad: It shws the results n the screen: Type f Dcument, Number, Status (nly fr ADM/ACM per Reprting Perid/ADCM by Number query), Agent, Issue/Refund, Currency, Amunt, Mem Issue Date, Dispute Status and Billing Perid and Dispute Date. Dwnlad Details: It shws the detailed infrmatin abut the ADM/ACM facsimile: Type f Dcument, Issue Date, Dcument, Status (nly fr ADM/ACM per Reprting Perid query), Related Dcument, Date f Issue, Related Dcument, Airline, Agent, Fare, Tax, Cmmissin, Supplementary Cmm, Tax n Cmm., CP, MF, Ttal, Currency, STAT, Issue/Refund, Dispute Status, Reasn fr Mem, Billing Perid, Dispute Date, User's Name/ /Telephne, Dispute Reasn and Frward Reasn. This icn will nt be available fr Deleted ADM/ACM, as there is n facsimile available. The user shuld click n ne f the tw dwnlad buttns at the bttm right hand crner f the screen. Then the file name is displayed. At this pint the user is able t either visualize the file n the screen r save the file n his PC. Visualize the file: The user shuld nly click n the file name, nce it has been displayed n the screen. Save the file: The user shuld click the right-hand muse buttn, nce the name f the file is displayed. The user shuld nw select the ptin 'Save target as' t save the file. Nw, select the flder in user's PC where the file is t be saved. The system will autmatically save the file in this directry. August 30,

62 Nte 2: The files that are upladed can be dwnladed and saved n the user's PC, when querying the dcument again by all the users. T save the file, the user shuld click the right muse buttn, and select 'save target as'. Select a flder and accept it. Autmatically, the file is saved in the user's PC. Please nte! ADM/ACM attachments are kept fr 9 mnths in BSPlink. When the file is n lnger available, a trace will be shwn in the ADM/ACM See Histry query that a file r files had been attached. File name, size and date will be shwn. Nte 3: The Agent cannt dispute a rejected dispute again. Hwever, it can be apprved by the Airline until it is billed. Nte 4: If the Alert ptin is active, autmatic messages will be received whenever any actin is carried ut ver the dcuments. 8.4 Supervise ADM/ACM Enhanced Airlines can check dcuments t finally issue them. Where applicable, it is imprtant fr Airlines t restrict access t this feature with the Access Permissins and nly make it available t thse wh have the authrity t cnfirm ADM/ACMs prepared by ther staff. Airlines can enter searching criteria in rder t query ADMs/ACMs that have been issued and that are pending authrizatin. The supervisr will be able t check and mdify any infrmatin that may be wrng t cmpletely issue the dcument. The different fields that may be used t either rder r filter the query are the fllwing: Order By: This field allws the user t srt the query depending n the chsen parameter: Dcument, Agent, Issue/Refund, Currency, Amunt, Mem Issue Date, Billing Perid, Dispute Status, Time f last Dispute Actin. It is als pssible t decide whether the query is t be displayed in ascending r descending way. Filter By: The user is als able t filter the query by Agent, dcument series r a range f issue dates. The user can enter any text in the Reasn Fr Mem field. This field allws a maximum f 50 characters. Only alphanumeric characters and blanks are allwed. In case any ther character is entered, the query will nt be executed. It is case-sensitive. Nte August 30,

63 that the system will nly search in thse dcuments that have been issued with current ADM/ACM frms. Als nte that the Reasn fr Mem field will nt be displayed if the dcuments t be query have been deleted. Nte that if the user wishes t query all the dcuments pending authrizatin, n criteria shuld be entered. Finally, press the Submit buttn t review the dcuments. 8.5 ADM & ACM Issue Reasns Airlines will be able t set up t ten tp reasns fr the ADM/ACM issue. The reasns registered via this ptin will then be displayed in the ADM/ACM frms while issuing these dcuments alng with the reasns the BSP may have been registered. 1. Select the Add t enter a new reasn fr mem. August 30,

64 2. Click the Mdify r Delete in rder t mdify r delete an already created reasn. 3. Then, click Submit t save the changes. The Airline is able t maintain the reasns fr mem that will then be displayed in the ADM/ACM frms s that the user can select ne f them. Each reasn can have a maximum 10 lines x 45 characters. At the bttm f the page there is a query abut the reasns that BSP has been defined, s that the Airline des nt register the same reasns. N mdificatin can be carried ut. 8.6 ADM & ACM Dispute Reasns Airlines will be able t set up t ten tp reasns fr the ADM/ACM dispute. The reasns registered via this ptin will then be displayed in the ADM/ACM frms while disputing these dcuments alng with the reasns the BSP may have been registered. 1. Select the Add t enter a new reasn fr mem. 2. Click the Mdify r Delete in rder t mdify r delete an already created reasn. 3. Then, click Submit t save the changes. The Airline is able t maintain the reasns fr mem that will then be displayed in the ADM/ACM frms s that the user can select ne f them. Each reasn can have a maximum 5 lines x 45 characters. At the bttm f the page there is a query abut the reasns that BSP has been defined, s that the Airline des nt register the same reasns. N mdificatin can be carried ut. 8.7 ADM/ACM Statistics August 30,

65 Enhanced Airlines are able t query statistics based n the issues and disputes carried ut by an Airline t different Agents. 1. Select the type f dcument t be queried. 2. Select the statistic type t be generated. 3. Click Query t execute the statistics. 4. Click Dwnlad t generate a file t dwnlad the statistic results. There are fur different statistics: Issues: The user will query the tp 50 Agents t which the airline has issued mre transactins during the last 12 mnths. Reasns f Issued: Fr the same tp 50 Agents abve, the results shws the tp 10 reasns used by each agent, a ttal f 500 rws. Disputes: Shwing the tp 50 Agents with mre disputes during the last 12 mnths. It indicates the rejected, accepted and pending disputes fr each agent. Reasns f Disputed: Fr the same tp 50 Agents abve, the results shws the tp 10 reasns used by each agent, a ttal f 500 rws. Once the statistic is selected, the user has tw ptins t cntinue: Query: the statistic will be displayed n a new page frm where the user can dwnlad the results by means f a link. Dwnlad: the system will prepare a file with the results s that the user can dwnlad it withut t enter in the result page. ADM/ACM Statistics Results Enhanced airlines are able t query the result f the selected statistic. Dwnlad the statistic results by clicking the dwnlad link at the bttm f the page. These are the results shwn depending n the selected statistic: Issues, Reasns f Issued, Disputes and Reasns f Disputed. Issues August 30,

66 The user will query the tp 50 Agents t which the airline has issued mre transactins during the last 12 mnths, frm the current date backwards. Agent: Agent cde t which the transactins have been issued. Quantity f dcuments in last 3 mnths/ in last 6 mnths/ in last 12 mnths: Number f dcuments issued t the agent during the last 3, 6 and 12 mnths. Reasns f Issued Fr the same tp 50 Agents abve, the results shws the tp 10 reasns used by each agent, a ttal f 500 rws. Agent: Agent cde t which the transactins have been issued. Reasn: Reasn used by the agent. Only the 40 first characters f the reasn are shwn. Nte that the standard tp ten reasns established by BSP, thse cnfigured by airline and ther reasns are taken int accunt t execute this statistic. Quantity f dcuments in last 3 mnths/ in last 6 mnths/ in last 12 mnths: Number f dcuments issued t the agent during the last 3, 6 and 12 mnths with the reasn previusly indicated. Disputes August 30,

67 Shwing the tp 50 Agents with mre disputes during the last 12 mnths. It indicates the rejected, accepted and pending disputes fr each agent including the percentage it represents Agent: Agent cde t which the disputes have been issued. Status: Dispute status: Disputed, Authrized and Rejected. Number in last 3 mnths/ in last 6 mnths/ in last 12 mnths: Number f disputes issued t the agent during the last 3, 6 and 12 mnths in each status. Nte that the percentage f the dcuments with the status Disputed is calculated ver the dcuments issued whereas the percentage f the dcuments with the status Authrised and Rejected is calculated ver the dcuments disputed. Reasns f Disputed Fr the same tp 50 Agents abve, the results shws the tp 10 reasns used by each agent, a ttal f 500 rws. Agent: Agent cde t which the transactins have been issued. Reasn: Reasn used by the agent. Only the 40 first characters f the reasn are shwn. Nte that the standard tp ten reasns established by BSP, thse cnfigured by airline and ther reasns are taken int accunt t execute this statistic. Quantity f dcuments in last 3 mnths/ in last 6 mnths/ in last 12 mnths: Number f dcuments disputed during the last 3, 6 and 12 mnths with the reasn previusly indicated. August 30,

68 8.8 ADM & ACM Uplad Status This ptin allws Airline users t query dates f uplad, number f ACDMs and number f attachments. 1. Set date, mnth and year. 2. Click n Execute Query t get the results r Reset Date t get back t current date. The infrmatin culd be dwnladed t a pipe delimited file thrugh the Dwnlad link. August 30,

69 9 TICKETING AUTHORITY 9.1 Ticketing Authrity Query An Airline user is able t query Agents` ticketing authrity fr the Airline cncern. Enhanced Airlines can receive Alerts when an address has been cnfigured under Alert ptin. 1. Click the Agent cde t query Agent data. 2. When there is a significant data stred in this functin it is pssible t mve frm page t page frm the numbered buttns at the bttm f the page. 3. Enter an Agent cde withut the check digit in the Search field at the bttm f the page t lk fr a specific Agent. 4. Dwnlad the query results by clicking the Dwnlad buttn. The fllwing fields are prvided: Agent cde: Agents IATA cde Agent name Address fr Agent August 30,

70 City: Agent s lcatin city Status: Indicating whether the Agent is active r nn-active in master tables. An Agent is nn-active when it has been signed ff frm the Master Table in the BSPlink. Still the deactivated Agents can be viewed in this query as the ticketing authrity has nt been remved frm the deactivated Agent when it was deactivated frm the BSPlink master tables. 9.2 Ticketing Authrity Maintenance An Airline user is able t have cntrl ver the ticketing authrizatins assigned t the Agents. 1. Select ne f the ptins available. 2. If Delete Authrity r Assign Authrity ptins are chsen, the user is able t enter an Agent cde plus the check digit r a BSPlink Agent grup identificatin cde (a maximum f 7 characters). 3. Click the Execute buttn t prceed with the peratin. There are ptins available: Authrize all agents: T give ticketing authrity t all active agents at the same time. Delete Authrity: T delete ticketing authrity t a specific active agent r t the active members f a BSPlink agent grup Assign Authrity: T give ticketing authrity t a particular active agent r t the active members f a BSPlink agent grup. Delete all agents: T remve ticketing authrity t all active agents at the same time. Nte 1: N cnfirmatin will be required. Once the 'Execute' buttn is selected the deletin r authrizatin f a Ticketing Authrity will be autmatically carried ut. A message will be displayed t infrm the user abut the success f the peratin r abut any prblem there may be. Nte 2: The system cnsiders active Agents as thse Agents that are active members f the BSP, i.e. registered in the BSPlink Agent master table. Nte 3: If the Alert ptin is active autmatic messages will be received whenever any change in the Ticketing Authrity is carried ut. Fr further infrmatin please refer t BSPlink Airline Manual sectin Alerts. 9.3 Plate Inf Maintenance An Airline user is able t maintain a CIP (carrier identificatin plate) agenda in rder t have mre cmplete infrmatin abut the CIP plates the Agents have fr a certain Airline. August 30,

71 1. Click the Query link at the tp f the page r select the Query t see the registered data. 2. Select the actin t be carried ut. 3. Enter the Agent IATA cde withut the check digit. 4. Write the Cde f the CIP plate, if a new CIP plate is t be added r if an already registered CIP plate is t be mdified r deleted. 5. Click Cnfirm buttn t cntinue. 6. If adding a new CIP plate, finish entering the plate infrmatin; if mdifying an already registered plate, change the crrespnding fields. 7. Click the Back buttn if yu wish t mdify the infrmatin entered in the main page befre accepting it. 8. Finally, click the Accept buttn t save the entered data. These are the actins that can be carried ut via this ptin: Add Delete Mdify Query Add: T add a new CIP plate t an Agent. The fields t be filled in are: Agent Cde: Enter the Agent cde (withut the cntrl digit). Plate Inf: Cde plate that is t be assigned t the Agent abve. It may als cntain any ther kind f remarks (30 characters maximum). Nte that ' and characters are nt allwed in this field. When clicking the Cnfirm buttn, a new screen is displayed s that the user accepts the entered infrmatin. There is a new field where the user can enter the number f CIP plates f the previus cde plate that have been distributed t that Agent. Delete It is als pssible t delete already entered plate infrmatin. The nly thing the user shuld d is enter the same infrmatin as that entered when adding a new register and then click Cnfirm Mdify When there is a change in the previusly registered infrmatin, the user is able t mdify it. All the fields shuld then be filled in, in rder t carry ut the mdificatin. August 30,

72 Query In rder t query infrmatin f the registered plates, the user is able t either click the link at the tp right-hand crner f the screen r t enter ne f the available fields and click Cnfirm. The results btained in the query can be rganized by clicking n the name f the clumn. Nte 1: When deleting an already registered plate, the system will nt ask fr cnfirmatin. 9.4 Changes by date range Thrugh this ptin, airlines can query and dwnlad the varius changes in the ticketing authrity that are kept in the system fr 12 mnths (ne year). 1. Select Date frm and Date t (within the last 12 mnths). 2. Enter 7 digits IATA agent cde (ptinal). 3. Click n execute This ptin will prvide the user, thrugh date range and by agent (ptinal), with the fllwing infrmatin: Agent cde Agent name Date f change Time f change Actin Lgin and (whenever available) f the user wh made the changes. When the Ticketing Authrity changes have been perfrmed autmatically due t agent deactivatin/reactivatin, the string 'System' will be displayed in the 'Lgin' field. August 30,

73 10 FILES 10.1 Dwnlad Files Airlines will be able t dwnlad files that have been sent t them via BSPlink. Airlines will als be able t dwnlad mass lader files resulting frm the file prcessing. If the Alert ptin is active, autmatic messages will be received whenever a new file is available t be dwnladed. The file type descriptin is taken frm the descriptin entered in the File Descriptr ptin within BSP main menu where the different file descriptrs are defined. The available infrmatin is as fllws: File: File name fllwing BSPlink file naming cnventin. Date: Date when the file has been upladed. File Type: Descriptin f the available file. Size: File size. : Icn t dwnlad the file. : Check bx t select the files that will be deleted nce the Delete Marked Files is clicked. Files available in the query are the files that have been sent t the user executing the ptin. Nte that files will be available in BSPlink (either in the dwnlad r the eliminated files) fr a perid f tw mnths frm the uplad date nwards Dwnlad Cmmunicatins Within this ptin the user will find cmmunicatin files sent by the BSP. Nte that the files will be available in BSPlink (either in the dwnlad cmmunicatin r the eliminated files) fr a perid f up t twelve mnths frm the uplad date nwards. The available infrmatin is as fllws: File: File name fllwing BSPlink file naming cnventin. File Type: Descriptin f the available file. Size: File size. : Icn t dwnlad the file. August 30,

74 : T select the files that will be deleted nce the Delete Marked Files is clicked Uplad Files Users will be able t send files t ther BSPlink users. 1. Enter the lgin and passwrd required, if it is the first time yu enter this ptin within the same sessin. Cntact yur BSP if yu d nt knw the Uplad lgin and passwrd. Nte that they are nt the same as the lgin and passwrd yu use t enter BSPlink. 2. Click the Brwse buttn. 3. Lk fr the flder where the file t be upladed is saved and select the crrespnding file. Yu can uplad up t three files at the same time. 4. Finally, click the Send buttn t lad the file. The user is able t send up t three files at the same time. The system will infrm the user abut the success f the lading. It is imprtant t check that the file size is crrect, i.e., that it is different frm 0. If the file size = 0, please send the file again as it may nt be crrectly laded. The reasns why the file size f a sent file may be 0 is because the path f the file was manually written and, therefre, any mistake in the path was made, r because the user nly wrte the name f the file, withut indicating any path. August 30,

75 Nte that BSPlink will autmatically reject all the files with the fllwing extensins: CMD, EXE, BAT, PIF, COM, VBS, JS, SCR, SHS, HTML, ASP and HTM. Files sent via BSPlink shuld fllw a file naming cnventin s that the system can identify and distribute them t the crrespnding users. Find belw the frmat that shuld fllw all the files send via BSPlink: CCddRecipient_date_freetext where, CC refers t the ISO cuntry cde. dd refers t the file descriptr, i.e., the file identificatin. It is frmed by tw lwercase characters frm aa t zz maintained by BSP. Cntact yur BSP t btain the file descriptrs list. Recipient refers t the user the file is sent t. date in YYYYMMDD frmat. freetext indicates the name r kind f the file. Nte: when the recipient is an airline with an alpha-numeric cde, the cde shuld always be written in uppercase letters and the check-digit has t be set as 0 (zer) Uplad Weblink Files The Weblink and EDIS participants will be able t uplad files t BSPlink thrugh this ptin. They are als able t uplad here their HOTLINK files. 1. Click the Brwse buttn. August 30,

76 2. Lk fr the flder where the file t be upladed is saved and select the crrespnding file. Yu can uplad up t three files at the same time. 3. Finally, click the Send buttn t lad the file. The Airline is able t send their direct sales, refunds and cancellatins (TKTT, RFND and CANX transactins respectively) t Weblink r EDIS thrugh SFTP/BSPlink in any f the belw-mentined frmats. They are als able t send HOTLINK files in rder t have them prcessed and cnvert them int a DISH 22.0 HOT file. Please nte that the resulting HOT file will have the file descriptr wh and nly main users r authrised sub-users will be able t access it thrugh the crrespnding dwnlad ptin. The Weblink transactins shuld be reprted in files using the fllwing file naming cnventin: XXddWEBLINK_YYYYMMDD_AAAC_sequence The EDIS transactins shuld be reprted in files using the fllwing file naming cnventin: XXddNDCLINK_YYYYMMDD_AAAC_sequence The HOTLINK file shuld use the fllwing file naming cnventin: XXddHOTLINK_YYYYMMDD_AAAC_sequence NOTE: A HOTLINK file cannt be used t issue transactins. Its sle purpse is t be prcessed and cnverted int a HOT file. Where: NAME XX dd WEBLINK/EDIS/HOTLINK YYYYMMDD DESCRIPTION ISO Cuntry Cde File descriptr: ew: Weblink single cuntry DISH RET file eg: Weblink multi cuntry DISH RET file et: Weblink single cuntry TCN file ep: Weblink multi cuntry TCN file Recipient. In this case, it is the Prcessing Centre, whse identifying cde is WEBLINK, EDIS r HOTLINK. File generatin date August 30,

77 AAAC Sequence BSPlink airline user wh uplads the file, including the check digit. 000 if it is the first file upladed fr this user in that date. An incremental number fr next files sent fr the same user at the same date. Each file shuld cntain transactins fr ne unique airline but can have transactins multi-cuntry. T uplad the files thrugh BSPlink Web based applicatin, the participants shuld use the ptin Files Uplad Weblink Files, under their existing BSPlink accunt fr each BSP. Weblink participants Airlines als have the pssibility t uplad their direct sales and refunds fr different cuntries in any f the admitted frmats thrugh a unique BSPlink accunt. The files will be identified by the ISO Cuntry Cde indicated at the end f the file. The file name nmenclature is: XXddWEBLINK_YYYYMMDD_AAAA_sequence_ISOC Fr example, the airline 954 uplads a file MXewWEBLINK_ _9542_001_IN frm MX cntaining the transactins f IN. The transactin reprted in this file will therefre be prcessed in IN. Nte that the file shuld nly cntain the transactins f the cuntry indicated in _ISOC, i.e. n multi cuntry descriptrs will be accepted. The errr file will be sent t the cuntry where the riginal file was upladed frm (MX in the example). Once upladed, the system will prcess the files immediately and will generate an Errr Reprt file even if there are n errrs fund. Nte that the admissible characters are A-Z 0-9 /.- fr alpha numeric fields, A-Z fr alpha character fields and 0-9 fr numeric character fields Uplad ADM/ACM Files Airlines are able t uplad a file with the cntents f ADMs and ACMs via this ptin instead f filling in the frms manually in the ADM/ACM Issues ptin. The rejectin f the whle file r nly f the errneus transactins will depend n a parameter set by the airline via the Basic Parameters ptin in the main menu, Reject whle file r transactins with errrs nly. Please, refer t this parameter fr further infrmatin. ADM and ACM sent via a file will be treated as if they were issued via ADM/ACM Issues ptin. This means that, fr example, ADMs will wait fr the latency days decided by BSP t be settled. These ADMs and ACMs will als be included in the RET sent t DPC s that they are prcessed. Users can send these kinds f files in RET file frmat versin 2.0 August 30,

78 RET file frmat versin 2.0 The user will be able t send a RET file frmat with ADM/ACMs s that they are laded and prcessed in BSPlink Centre, thus allwing the user t query the dcuments via the ADM/ACM query ptins. There are several cntrls that are carried ut, while sending a RET file frmat versin 2.0: The file name shuld fllw the fllwing frmat: CCecEARS_YYYYMMDD_sender_sequence (n extensin (.dat,.txt...) is allwed in the file name) where, sender will refer t an airline. This field will cntain the IATA airline cde plus the check digit. The user lading the file is the same as that in the file name. The rest f cntrls related t frmat (syntactic errrs) and cntent (semantic errrs) f the file will be carried ut in BSPlink Centre. If any errr is detected a new file is generated t infrm the user abut thse errrs. The errr file name will be as fllws: CCeiUSERID_YYYYMMDD_sequence Where, USERID refers t the airline cde plus the check digit. The user shuld dwnlad the file and crrect the errrs t send a new file with the wrng dcuments already crrected Uplad Refund Ntice Files & Refund Applicatin Apprval File Enhanced Airlines will be able t send Refund Ntices r actined Refund Applicatins in a RET file frmat. 1. Click the Brwse buttn. 2. Lk fr the flder where the file t be upladed is saved and select the crrespnding file. 3. Finally, click the Send buttn t lad the file. Uplad Refund Ntice Files The user will be able t send a RET file frmat with Refund Ntice s that they are laded and prcessed in BSPlink Centre. Users will be able t query these direct August 30,

79 refunds via the Refund Ntice Query ptin in BSPlink. There are several cntrls that are carried ut, while sending a RET file frmat: The file name shuld have the fllwing frmat: CCedEARS_YYYYMMDD_sender_sequence (n extensin (.dat,.txt... is allwed in the file name),where, CC is the ISO Cuntry cde ed is the file descriptr EARS: As this file is sent t the BSPlink Centre in rder fr it t be evaluated, the recipient shuld always be EARS. YYYYMMDD is the date when the file is sent. sender will refer t an airline. This field will cntain the IATA airline cde plus the check digit. sequence is a sequential number indicating the number f files that have been sent during the day. It always starts by 000. the user lading the file is the same as that in the file name. the RPSI field in IT01 shuld always be MASS, thus indicating that the laded file is a RET file frmat. Nte that when BSPlink Center generates the RET with these direct refunds t be sent t the crrespnding DPC, the reprting system will be "BSPlink" (abbreviatin: "EARS"), i.e., the same as the rest f dcuments issued via BSPlink. The rest f cntrls related t frmat (syntactic errrs) and cntent (semantic errrs) f the file will be carried ut in BSPlink Centre. If any errr is detected a new file is generated t infrm the user abut thse errrs. Nte that any syntactic errr detected implies the rejectin f the cmplete file, whereas semantic errrs imply the rejectin f the transactin where the errr was detected. The errr file name will be as fllws: CCeqUSER_ID_YYYYMMDD_sequence Where, user_id refers t the airline cde plus the check digit. The user shuld dwnlad the file and crrect the errrs t send a new file with the wrng dcuments already crrected. Uplad Refund Applicatin Apprval File The user will be able t send a RET file frmat which will update status f Refund Applicatins in BSPlink s that they are laded and prcessed in BSPlink Centre. There are several cntrls that are carried ut, while sending a RET file frmat: The file name shuld have the fllwing frmat: XXe9EARS_YYYYMMDD_AAAC_SSS (n extensin (.dat,.txt... is allwed in the file name),where, XX is the ISO Cuntry cde e9 is the file descriptr EARS: As this file is sent t the BSPlink Centre in rder fr it t be evaluated, the recipient shuld always be EARS. YYYYMMDD File generatin date. AAA = TACN C = CDGT SSS = Sequence file number. August 30,

80 The user lading the file is the same as that in the file name. The RPSI field in IT01 shuld always be MASS, thus indicating that the laded file is a RET file frmat. Nte that when BSPlink Center generates the RET with these refund applicatins t be sent t the crrespnding DPC, the reprting system will be "BSPlink" (abbreviatin: "EARS"), i.e., the same as the rest f dcuments issued via BSPlink. The rest f cntrls related t frmat (syntactic errrs) and cntent (semantic errrs) f the file will be carried ut in BSPlink Centre. If any errr is detected a new file is generated t infrm the user abut thse errrs. Nte that any syntactic errr detected implies the rejectin f the cmplete file, whereas semantic errrs imply the rejectin f the transactin where the errr was detected. If there are errrs in the transactins, they will be reprted int a file using the fllwing naming cnventin: XXe8AAAC_YYYYMMDD_SSS The user shuld dwnlad the file and crrect the errrs t send a new file with the wrng dcuments already crrected. Nte 1: Enhanced Airlines will be able t send this kind f files via SFTP, whenever an sftp accunt has been already created via BSPlink Mass Laded Files Dwnlad Airlines will be able t dwnlad mass lader files resulting frm the file prcessing. If the Alert ptin is active, autmatic messages will be received whenever a new file is available t be dwnladed. The file type descriptin is taken frm the descriptin entered in the File Descriptr ptin within BSP main menu where the different file descriptrs are defined. Order the files, by clicking n the arrws in the headers, and srt them by File, Date, File Type and/r Size. Click the icn, t dwnlad the file. Files available in the query are the result f the mass lader files prcessing: eh, ei, e2 and eq. Als em files will be available (Airline special infrmatin). Nte that files will be available in BSPlink fr a perid f tw mnths frm the uplad date nwards. The user cannt delete them. August 30,

81 The available infrmatin is as fllws: File: File name fllwing BSPlink file naming cnventin. Date: Date when the file has been upladed. File Type: Descriptin f the available file. Size: File size. : Icn t dwnlad the file. Steps t dwnlad a file 1. Click n the icn. A new screen is displayed infrming the user that the file is ready t be dwnladed. 2. If yu wish t see the file data n the screen, click the link n the file name. Autmatically, the file is pened. 3. If yu prefer t save the file in yur PC, click the right muse buttn. 4. Select the Save Target As ptin in the displayed menu. 5. Chse the flder in yur PC t save the file. 6. Finally, click the Save buttn Glbal TA Request This ptin allws the airline t request an image f the table which stres the TA infrmatin within the BSPlink envirnment the user is lgged in. 1. Click n the type f file yu want the image t be included in: XML - Adhc File (generated n the mment) r the next scheduled Glbal TA XML file. The file can be dwnladed frm BSPlink thrugh Files - XML Files ptin r the SFTP accunt. August 30,

82 10.9 XML Files This ptin allws the Airline main users t dwnlad the XML files they have received within the envirnment. Fr mre infrmatin abut the layut please refer t the XML TA File layut manual which is available under Dwnlad Centre ADM/ACM Files Maintenance This ptin allws the user t cancel the prcess f a specific ADM/ACM masslad file in BSPlink, but nly as lng as the file is still pending in the system. This means that it is pssible t request the cancellatin f a file that has been upladed during the same day r even ne that has nt been upladed yet. 2. Enter the name f the file which shuld nt be prcessed. 3. Click the Send buttn. 4. Click the Submit buttn within the cnfirmatin pp-up, in rder t carry ut the cancellatin request. August 30,

83 The user needs t intrduce the exact name f the file in rder fr the request t be crrectly registered. Please nte that the file name shuld fllw the frmat: CCecEARS_YYYYMMDD_sender_sequence (n extensins allwed, i.e.,.dat,.txt.) It's imprtant t remember that nly the wner f the file can request its cancellatin. By wner the system will understand any user/subuser frm the same airline/third party, stated in the file name as sender Nn Laded ADM/ACM Files Query The query displays details related t ADM/ACM mass lad files which have been included in the ADM/ACM Files Maintenance ptin, meaning that there was a prcess cancellatin request registered in the system fr that file. The fllwing fields are available: File name: name f the file that has been requested nt t be prcessed. Date Actined: date when the cancellatin request was submitted. User name: name f the user requesting the cancellatin. f the user requesting the cancellatin. Please nte that the query will shw the cancellatin requests submitted, nt the files that have been nt prcessed. This is due t the fact that the user can request the cancellatin f a file that has nt been upladed at the mment f the request Uplad ADM Categrisatin Rules The rules used t categrise ADMs can be registered and/r mdified either thrugh the ADM Categrizatin Rules ptin r thrugh a file upladed n-line. The name f such a file upladed by the lcal users (LOMU/LOSU) shuld be as fllws: Where: XXexEARS_YYYYMMDD_AAAC_SEQ XX: the ISO cde f the BSPlink envirnment. ex: specific file descriptr. EARS: recipient (EARS being the user ID f BSPlink). YYYYMMDD: the date the file is upladed. AAAC: 3-character airline cde, including check-digit. SEQ: sequence f the file. Please nte that the first file f the day must always have sequence 001. If a different sequence is reprted fr this first file, the system will nt allw uplading it. The result f the file prcessing will be cmmunicated t the respective user thrugh an evaluatin file with the fllwing name: The file shuld cntain the fllwing recrds: XXeyAAAC_YYYYMMDD_SEQ ID Actin BSP Airline Transactin Field Psitin Pattern Reasn Sub-Reasn August 30,

84 Where: ID: the alpha-numeric identifier f the rule t be actined. Please nte that it shuld nt be reprted fr the Add actin. Actin: the actin t be taken n the rule. Please nte that nly ne actin per rule can be included in the file, and nly the fllwing actins apply: DeactivateAndClear: deactivate the already existing rule, apply any mdificatins indicated and delete any categrisatins already applied t ADMs, related t the rule. DeactivateNtClear: deactivate the already existing rule and apply any mdificatins indicated. Mdify: mdify the indicated rule. The change will be applied t all the ADMs already categrised by this rule. Add: add a new rule. Please nte that in the case f this actin n ID shuld be inserted, as the system will autmatically assign ne. Activate: activate an existing rule and categrise all ADMs that apply. BSP: the ISO cde f the BSPlink envirnment the rule applies t. In the case f lcal users, they can nly uplad rules fr their crrespnding BSP. Airline: the airline cde the rule applies t. Transactin: the related dcument's type f transactin, which can be Issue, Refund, Exchange r EMD. If the rule shuld apply t all transactin types, then the character * shuld be reprted. Field: the ADM field in which the pattern has t be matched. The tw pssible fields are: RMIC and RMIN. Psitin: the psitin in which the pattern shuld be fund. Pssible values are: Cntains and Begins with. Pattern: the pattern t be searched fr, in the ADM's defined field Reasn: the reasn t be applied Sub-Reasn: the sub-reasn t be applied Nte 1: The file shuld nt cntain any extensin r the system will nt allw uplading it. Nte 2: If any f the recrds is incrrect, the crrespnding rule is rejected and will nt be registered r mdified in the system. The ey evaluatin file will prvide infrmatin n the errrs fund (if any). Nte 3: Only the fllwing characters are allwed in the Sub-reasn field: A-Z, a-z, 0-9, '(single qute), /(slash),.(perid),,(cmma), :(cln), +(plus), -(minus). 11 BSPLINK AGENT GROUPS 11.1 Agent Grups Query This ptin allws the Enhanced Airline User t query the different Agent Grups and the Agent Grup Members created by the Enhanced Agents. August 30,

85 1) Click n the User ID f the Agent Grup 2) A secnd screen will appear listing the Agent Grup members within that Grup. There is als an ptin t Dwnlad Grups and their members by clicking n the Dwnlad link situated under the list f Users. The available infrmatin is the fllwing: User Id: The grup identificatin. Creatr: It refers t the grup creatr, i.e., an Agent r BSP. Organisatin Name: Persn in charge. /Telephne/Address/Lcality/Pst Cde/Cuntry: Agent grup cntact infrmatin. Number f members: Shws the ttal number f agents belnging t the grup, at the time f the query. Active: Shws the status f the BSPlink Agent Grup, i.e. whether it is active r nt. T query the members f the Agent grup the user shuld click n the grup's data. Nte that this infrmatin is nly available fr active BSPlink Agent grups in the BSPlink. 12 TRAVEL AGENTS 12.1 Agents Thrugh this ptin, the user wuld be able t query all the active and nn-active Agents. August 30,

86 1. Enter the searching criteria. 2. Select ne f the ptins at the end f the page: Registered Agents, Clsed Agents r Bth. 3. Click the Search buttn in rder t execute the query. The query results will shw all the agents in the Master Tables that fulfill the searching cnditins. The result is srted by the Cde field. These are the fields that are displayed in the result: Name, Cde, Lcality, State and Pstal Cde. 13 DOCUMENTS 13.1 Dcument Enquiry (TAIP) This functin will allw the Enhanced Users t query dcuments with a dcument number. The user is able t query billed and rejected dcuments except fr the masked CC infrmatin fllwing PCI cmpliance as far back as 24 mnths r dcuments that are still in stck. Enter the dcument number withut Airline cde Select whether a Basic r Detailed Query The system will display the date f the latest crrectly laded HOT data. August 30,

87 The user can nly query data back t 24 mnths. Nte! This infrmatin is prvided by DPC. Nte that certain user s infrmatin will be cncealed when users ther than the wner f the dcument query that same dcument. The fllwing infrmatin will be hidden if the user carrying the Query is an Airline: - The interrgatin sign that wrks as a link t the Agent s infrmatin. - All links t related dcuments. Nte that the BSP user will have cmplete access t the infrmatin, n hidden data. Please nte that the FPIN field will be displayed in the TAIP queries nly when FPTP is CA, MSCA r CCGR Basic Query This ptin allws the User t see infrmatin such as the settlement date, accunting data and net t be paid. 1. Click the icn t query detailed infrmatin n the Agent. 2. Click any f the links at the bttm f the page t execute detailed queries abut the dcument and its related dcuments (Refunds r ADM/ACM) 3. Click the crrespnding links (if available) t issue new Refunds frm the queried dcument. These are the available fields: August 30,

88 Dcument: The dcument number. Agent: Agent cde withut the check-digit plus the Agent name. Type f Dcument: The number ID and descriptin f the dcument. Airline: The Airline cde withut the check-digit and Airline name. Settlement Perid: The perid when the dcument was settled. Issue Date: The date when the dcument was issued. Capture Date: The date when the ticket was prcessed by DPC. Frm f Payment: Cash (CA) r credit (CC). Cash/Credit Amunts: Fare f the dcument. Sum f Taxes: The ttal amunt f taxes. Currency: The currency used when paying the dcument. Cupns: flight (F) r vid (V). Cancellatin Fees: The charge applied when the dcument is cancelled. Cmmissin n Cncl. Fees: The cmmissin n cancellatin fees. Cmmissin amunt Fare Adjustment Amunt (SPAM): The additinal cmmissin, displayed whenever the BSP has established that this amunt (if any) has t be indicated separately frm the standard cmmissin. Cmmissin%: The cmmissin percentage. VAT/GST Amunt: Value Added Tax amunt. GDS System: The GDS thrugh which the dcument was issued. Tur Cde: If applicable. Net Remit Indicatr: Indicated whenever the ticket was issued with the NR indicatr. Balance Payable t Airline: The NET amunt the Airline is ging t receive frm this ticket (bth by credit and cash). N matter the amunt has been paid by cash r credit. On-Line Billing Statement fr the Agent = Cash + Tax cash - Cmmissin. Net Fare Amunt (NTFA): Fare (cash + credit) - cmmissin (including the additinal cmmissin, if any). It will be displayed bth in the detailed and the basic query whenever the BSP has established that this infrmatin shuld be shwn. Please Nte! The Net fr the Airline in Dcument Enquiry may nt reflect exactly the same amunt as that in the On-line Billing Analysis, as the net fr the Airline in the Dcument Enquiry ptin may refer t bth cash and credit amunts, that is, the ttal amunt the Airline is ging t receive. There may be sme links at the end f the page that allw the user t issue new dcuments (Refunds/ADM/ACMs) frm the infrmatin f the queried dcument: Issue ADM/ACM/Refund Ntice (pending authrizatin). Please nte the fllwing requirements the dcument shuld fulfill in rder fr the links t appear in the query: 1. The links will appear whenever the user has issued the queried dcument, i.e., the user is the wner f the dcument. The user is able t enter and visualize any dcument number in the BSPlink but if the user is nt the wner f the dcument the fare amunts and sums will nt be displayed. 2. When the dcument being queried is NOT a VOID ticket. 3. When the queried dcument is NOT a Net-Remit deal. Hwever, if the dcument is a Net-Remit deal and the BSP had decided that SPAM (additinal August 30,

89 cmmissin) is shwn separately frm the standard cmmissin; the links will be displayed t issue a dcument frm an already billed ticket. 4. The link t refunds wuld be available whenever the queried dcument is NOT anther refund r an ADM/ACM. 5. The link t refunds will nt appear when the dcument being queried has been paid with mre than ne credit card 6. Whenever the user trying t issue Refunds/ACDMs frm a queried dcument has the Enhanced template assigned as well as permissin t issue them, that is, the BSP user has given the user access permissins t issue dcuments via BSPlink. 7. Whenever the dcument cnfiguratin is crrectly set. This depends n the series and prefix f dcuments. In BSPlink, every dcument needs t have a series and a prefix well defined. If sme dcument type had them nt well cnfigured, the system wuld cnsider that such dcument type cannt be issued thrugh BSPlink and, therefre, the links in the 'Dcument Enquiry' ptin wuld nt appear. 8. Fr credit NR dcuments, refunds will be allwed whenever permitted in the BSP and by the airline Detailed Query This ptin will give the user mre detailed descriptin. The user will view frm the facsimile the ISO cdes as well as accunting infrmatin and detailed infrmatin abut the dcument fare. 1. Click the link at the bttm f the page t execute detailed queries abut the dcument and its related dcuments (Refunds r ADM/ACM). 2. Click the crrespnding links (if available) t issue new dcuments frm the queried dcument August 30,

90 The user will see a facsimile f the dcument, if available, alng with detailed accunting infrmatin. When the dcument has been paid with a credit card the details regarding the credit card (CC) are als listed: CCXX (e.g. CCVI) r MSCCXX, where CC/MSCC refers t the FPTP (Frm f Payment Type) field received in the BKP84 recrd f the HOT (please refer t DISH), and XX refers t the entity cde. They will be shwn in the Frm f Payment field, whereas in the Entity field, the crrespnding entity cde (XX) will be displayed (Entity = e.g. VISA = VI). In case the queried dcument has assciated SCN (Stck Cntrl Number) numbers, the query will display the fllwing infrmatin: a table with the SCN numbers Frm/T will be shwn. Likewise, the ALNC (Apprved Lcatin Numeric Cde) and the FCMI (Fare Calculatin Mde Indicatr) infrmatin will als be displayed whenever the dcument being queried is a ticket. Mrever, if the dcument t be queried is a refund that has been autmatically generated via CANR (Cancellatin with Reversal), the RFNC (Refund f Cancellatin with Reversal) cde will be shwn alng with the dcument number (fr further infrmatin t this cde, refer t DISH 20, see TRNC (Transactin Cde) Glssary, nte 4). There may als be sme links at the end f the page that allw the user t issue new dcuments (Refunds, ADM, ACM) frm the infrmatin f the queried dcument: Issue Refund Ntice/Pending Authrisatin, Issue ADM/ACM fr this dcument r Issue ADM/ACM pending authrizatin fr this dcument. Please nte the fllwing requirements the dcuments shuld fulfill in rder fr the links t appear in the query: 1. They will nly appear whenever the user has issued the queried dcument, i.e., the user is the wner f the dcument. 2. When the dcument being queried is NOT a VOID ticket. 3. When the queried dcument is NOT a Net-Remit deal. Hwever, if the dcument is a Net-Remit deal and the BSP had decided that SPAM (additinal cmmissin) is shwn separately frm the standard cmmissin; the links will be displayed t issue a dcument frm an already billed ticket. 4. The link t refunds will be available whenever the queried dcument is NOT anther refund r an ADM/ACM. 5. The link t refunds will nt appear when the dcument being queried has been paid with mre than ne credit card. August 30,

91 6. Whenever the user is trying t issue Refunds frm a queried dcument has the Enhanced template assigned as well as permissin t issue them, that is, the BSP user has given the user access permissins t issue dcuments via BSPlink. 7. Whenever the dcument cnfiguratin is crrectly set. This depends n the series and prefix f dcuments. In BSPlink, every dcument needs t have a series and a prefix well defined. If sme dcument type had them nt well cnfigured, the system wuld cnsider that such dcument type cannt be issued thrugh BSPlink and, therefre, the links in the 'Dcument Enquiry' ptin wuld nt appear. 8. Fr credit NR dcuments, refunds will be allwed whenever permitted in the BSP and by the airline. Nte 1: At the bttm f the 'dcument query' page, the system gives the user the pssibility t query assciated dcuments (refunds, rejected refunds, ADM and ACM) related t the ne that is being queried. The related dcuments are available fr a perid f 24 mnths (if billed). Nte 2: In case the user is trying t issue a dcument frm an already billed ticket, and the riginal ticket has bth standard and additinal cmmissin, the new dcument that is t be issued will nly shw the standard cmmissin. Nte 3: When issuing Refunds and ADM/ACMs frm Dcument Enquiry, a pp up will be displayed allwing the users t select and deselect the tax fields t be aut-ppulated Rejected Dcuments Frm this functin Enhanced User will be able t query Rejected Dcuments that have been rejected by the DPC. 1. Select the range "Perid frm" and "Perid t" the query is t be carried ut fr. 2. Click the Execute Query buttn. This ptin will nly shw the rejected dcuments at DPC level. It is nt related t the rejectin carried ut by Airlines via the Refund Applicatin/Authrity in the Airline's mdule. August 30,

92 A list shwing all the refunds rejected in the selected perid will be displayed nce the query has been executed. Nte! The system will display infrmatin back t 24 mnths. 1. Click the dcument number t query detailed infrmatin. 2. T query detailed infrmatin abut the Agent, click the cde. 3. If there were related dcuments t the rejected dcument, click the related dcument number fr further infrmatin. 4. When there is significant data stred in this functin, mve frm page t page frm the numbered buttns at the bttm n the list. 5. Enter the cde f the Agent in the Search field, t lk fr a specific Agent. Then, click Search. 6. Click the dwnlad link at the bttm f the page, t get the query results in a.txt file. Find belw infrmatin abut the fields: Dcument Number: Rejected dcument number. Agent Cde Reasn fr Rejectin Date: This is the date when the dcument was rejected. Perid: The perid when the dcument shuld have been billed, if it had nt been rejected. Assciated Dcument Number: The number f the related dcument, if any Net-Remit Dcuments Enhanced Airlines are able t query Net Remit issues fr a particular Agent and fr a given perid, alng with the deal thrugh which the ticket was settled. 1. Enter the Agent cde withut the check-digit fr which the query is t be carried ut. 2. Click the Agents Query link, t search fr Agents registered in the Master Tables. 3. Select a perid "frm" and "t". 4. Chse an additinal currency t query the ttal amunts. 5. Finally, click the Execute Query ptin. It is nt pssible t query data greater than r equal t the current billing perid. Als nte that the system will display infrmatin back t 24 mnths. August 30,

93 Tickets that have been issued via a net-remit deal will be displayed nce the searching criteria have been established and the Execute Query buttn has been clicked. Nte that there is shrtcut t the Currency maintenance, where the user is able t register a new currency and update r delete an existing currency. A new page will shw all the infrmatin required Credit Cards The Enhanced Airline User is able t query the tickets paid with a credit card fr a given perid. 1. Enter the credit card number fr which yu wish t carry ut the query. 2. Select a perid "frm" and "t". 3. Click the Execute Query buttn. The system will lk fr thse tickets that match the searching criteria, i.e. thse tickets issued within the selected perid and paid with the selected credit card. The Enhanced Airline User is able t query the tickets paid with a credit card fr a given perid. 1. Click the dcument number t query detailed infrmatin. 2. Click the dwnlad link t get the query results in a.txt file. A list with the tickets issued in the selected perid and paid with the selected credit card will be displayed: Dcument Number Apprval Cde: The cde given by the credit card cmpany t apprve the transactin. Expiry Date: Credit card expiry date. Entity: Credit card entity cde. Ttal Amunt: Ttal amunt paid by the selected credit card. Perid: Perid when the dcument was prcessed. The fields belw are nly applicable whenever the LCCB (Lcal Credit Card Billing) prcess is used: Invice date (LCCB): Invice date fr the credit payment. Invice Number: Invice number under which the credit payment was included. August 30,

94 14 GROSS SALES 14.1 Nn Cmparatives The Airline is able t query the grss sales withut cmparing such sales t the sales frm previus years r t the industry. 1. Select a perid "frm" and "t". 2. Chse ne f the ptins available: See an Agent, See all Agents, See a grup f agents, See ttals per Agent grup, Shw Agents and grups f agents. 3. If See an Agent r See a grup f agents has been selected, enter an Agent cde withut the check-digit r an Agent grup cde (three characters) r ID, respectively. 4. Click the links Query Agents/Query Agent grups t lk fr a specific Agent/grup. 5. Select the type f dcument t be queried: Internatinal, Dmestic r All. 6. Chse an additinal currency t execute the query. 7. Finally, click the Execute Query buttn. Grss sales are equal t sales frm issues - amunts frm Refunds, where Issues = Tickets and ADMs. Refunds = Refunds and ACMs. Taxes are nt included in Grss Sales. The system will display the date f the latest crrectly laded data. August 30,

95 It is nt pssible t query data greater than r equal t the current billing perid. Als nte that the system will display infrmatin back t 24 mnths. Nte: Depending n the envirnment, the grups query will be perfrmed fr prductin r BSPlink Agent Grups. Nn- Cmparatives: An Agent / All Agents / Agent Grups / Ttals per Agent Grup Enhanced Airlines are able t query the grss sales f a specific Agent/all Agents/Agent Grups and perid. 1. Click the Agent cde t query detailed infrmatin. 2. Enter an Agent cde and click the Search buttn, t lk fr a specific Agent. 3. Click the page numbers t mve arund the query results 4. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. 5. Each Agent belnging t the selected grup separates the results per Agent grup. 6. Click the Agent grup cde/id t query the grup members. 7. Enter an Agent grup cde/id and click the Search buttn, t lk fr a specific Agent grup. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Agent Grup Cde/ID: The cde/id f the Agent grup. Agent Grup Name Cash: The Grss sales amunt paid by Cash. Credit: The Grss sales amunt paid by Credit. Ttal: The ttal Grss sales amunt: CASH + CREDIT. Ttal in anther currency: The ttal grss amunt shwn in the selected additinal currency. The Exchange Rate is als indicated. At the bttm f the page, the system will als shw the ttal grss sales f all the Agents. August 30,

96 14.2 Cmparatives The Enhanced Airline is able t query the grss sales in cmparisn with the sales frm previus year and t the market share. Nte that the system will even shw thse Agents that did nt have sales fr the crrespnding Airline. 1. Select a mnth and a year. 2. Chse ne f the ptins available: Shw an Agent, Shw all Agents, Shw all agents with sales, Shw an Agent Grup, Shw ttal per Grup, Shw Individual Agents and Grups. 3. If Shw an Agent r Shw an Agent Grup has been selected, enter an Agent cde withut the check-digit r a grup cde (three characters) r ID, respectively. 4. Click the links Query Agents/Query Agent Grups t lk fr a specific Agent/grup. 5. Select the type f dcument t be queried: Internatinal, Dmestic r Bth. 6. Order the query by Airline Sales, Industry Sales r Percentage. 7. Chse the additinal currency in which the Agent sales will be displayed. 8. Click the Execute Query buttn. August 30,

97 Grss sales are equal t sales frm issues - amunts frm Refunds, where Issues = Tickets and ADMs. Refunds = Refunds and ACMs. Taxes are nt in Grss Sales The system will display the date f the latest crrectly laded data. The Agent ttals will be shwn in tw different currencies: The currency in which the sales were reprted in the HOT. This currency will be shwn in the first clumn (Currency clumn) f the cmparative results and will be used t indicate the Agent sales (Agent Sales clumn). The additinal currency selected by the user. The Agent sales will be als shwn in this currency (Exchange Rate clumn), prvided the exchange rate has been previusly set. Query data back t 24 mnths by: An Agent All Agents/All Agents with sales Shw an Agent Grup Shw ttal per Grup Shw Individual Agents and Grups The Enhanced Airline is able t query the Agent grss sales f the current year in cmparisn t the selected year and the previus ne. August 30,

98 1. Click the Agent cde t query detailed infrmatin. 2. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Grup Name Agent Sales fr Airline name (MM/YY): The grss sales in the selected mnth and year fr the Airline. Agent Sales fr Airline name (MM/YY): The grss sales in the mnth and year previus t the selected mnth/year fr the Airline. Ttal Agent Sales (MM/YY): The ttal grss sales in the selected mnth/year. Ttal Agent Sales (MM/YY): The ttal grss sales in the mnth and year previus t the selected mnth/year. Percentage (MM/YY): Grss sales percentage in the selected mnth and year. Percentage (MM/YY): Grss sales percentage in mnth and year previus t the selected mnth/year. All the results have an additinal clumn where the grss amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. (Currency CUTP Exchange Rate: n) At the bttm f the page, there is a table infrming the user abut the market share the Airline has in the Industry: August 30,

99 Currency: Currency in which the infrmatin is prvided. Airline Sales: The ttal sales that have been carried ut fr the Airline. Industry Sales: The ttal sales f the Airline Industry. Percentage: The percentage f the ttal Industry that has been sld by the Airline. There is als an additinal clumn where the crrespnding amunt is shwn in the selected additinal currency (Currency CUTP Exchange Rate: n). Cmparatives: Agent Grups The Enhanced Airline is able t query the grss sales f a grup f Agents f the current year in cmparisn t the selected year and the previus ne. 1. Click the Agent cde t query detailed infrmatin. 2. Click the page numbers t mve arund the query results. 3. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. Each Agent belnging t the selected grup separates the results per Agent grup. Currency: Currency in which the infrmatin is prvided. Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Grup Name Agent Sales fr Airline name (MM/YY): The grss sales in the selected mnth and year fr the Airline. Agent Sales fr Airline name (MM/YY): The grss sales in the mnth and year previus t the selected mnth/year fr the Airline. Ttal Agent Sales (MM/YY): The ttal grss sales in the selected mnth/year. Ttal Agent Sales (MM/YY): The ttal grss sales in the mnth and year previus t the selected mnth/year. Percentage (MM/YY): Grss sales percentage. All the results have an additinal clumn where the grss amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. (Currency CUTP Exchange Rate: n) At the bttm f the page, there are tw tables infrming the user abut the ttal grss sales fr the grup and abut the market share the Airline has in the Industry: Ttal Agent grup sales: Currency: Currency in which the infrmatin is prvided. Agent Sales: Grss sales f the grup in the selected mnth/year fr the Airline. Ttal Sales: Ttal grss sales f the grup in the selected mnth/year. Percentage: Ttal percentage fr the grup. Ttal results fr the Airline: Currency: Currency in which the infrmatin is prvided. August 30,

100 Airline Sales: The ttal sales that have been carried ut fr the Airline. Industry Sales: The ttal sales f the Airline Industry. Percentage: The percentage f the ttal Industry that has been sld by the Airline. There is als an additinal clumn in each table, where the crrespnding amunt is shwn in the selected additinal currency (Currency CUTP Exchange Rate: n) Cmparatives: Ttals per Agent Grup The Enhanced Airline is able t query the grss sales fr all the prductin r BSPlink Agent grups fr the selected mnth/year. 1. Click the Agent grup cde/id t query the Agent grup members. 2. Click the page numbers t mve arund the query results. 3. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The results are separated per Agent grup: Currency: Currency in which the infrmatin is prvided. Agent Grup Cde/ID: The cde f the grup. Agent Grup Name Agent Grup Sales: Grss sales f each grup in the selected mnth/year fr the Airline. Ttal Sales: Ttal grss sales f each grup in the selected mnth/year. Percentage: The grss sales percentage. All the results have an additinal clumn where the grss amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. (Currency CUTP Exchange Rate: n) At the bttm f the page, there is a table infrming the user abut the market share the Airline has in the Industry: Currency: Currency in which the infrmatin is prvided. Airline Sales: The ttal sales that have been carried ut fr the Airline. Industry Sales: The ttal sales f the Airline Industry. Percentage: The percentage f the ttal Industry that has been sld by the Airline. There is als an additinal clumn where the crrespnding amunt is shwn in the selected additinal currency (Currency CUTP Exchange Rate: n) Cmparatives: Agents and Agent Grups The Enhanced Airline is able t query infrmatin n the ttal grss sales f all Agents and Agent grups fr the selected mnth/year. 1. Click the Agent cde t query detailed infrmatin. 2. Click the Agent grup cde/id t query the members f the grup. 3. Click the page numbers t mve arund the query results. August 30,

101 4. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Agent Grup Cde/ID: The cde/user ID f the grup, the Agent belngs t. Agent Grup Name Agent Sales: The grss sales in the selected mnth/year fr the Airline. Ttal Sales: The grss sales in the selected mnth/year. Percentage: Grss sales percentage. All the results have an additinal clumn where the grss amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. (Currency CUTP Exchange Rate: n) At the bttm f the page, there is a table infrming the user abut the market share the Airline has in the Industry: Currency: Currency in which the infrmatin is prvided. Airline Sales: The ttal sales that have been carried ut fr the Airline. Industry Sales: The ttal sales f the Airline Industry. Percentage: The percentage f the ttal Industry that has been sld by the Airline. There is als an additinal clumn where the crrespnding amunt is shwn in the selected additinal currency (Currency CUTP Exchange Rate: n) 14.3 Annual Accumulated The Enhanced Airline can query the amunts crrespnding t their accumulated grss sales fr the given mnth and year. Industry Sales are included, as well as the rate f market share. 1. Enter the mnth and year yu wish t carry ut the query fr. 2. Select an additinal currency t execute the query. 3. Click the Execute Query buttn. Grss sales are equal t sales frm issues - amunts frm Refunds, where August 30,

102 Issues = Tickets and ADMs. Refunds = Refunds and ACMs. Taxes are nt in Grss Sales The system will display the date f the latest crrectly laded data. It is nt pssible t query data frm the current invice mnth. Als nte that the system will display infrmatin back t 24 mnths. The user is able t query the annual accumulated grss sales fr a given mnth and year. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The system will display the grss sales fr the Airline in each mnth f the selected year, until the entered mnth and als per Dmestic, Internatinal and Bth dcuments. The ttal amunt is als shwn in the selected additinal currency. The Exchange Rate is als indicated. (Currency CUTP Exchange Rate: n) At the bttm f the page, there is a table infrming the user abut the market share the Airline has in the Industry, nly fr the selected mnth/year: Currency: Currency in which the infrmatin is prvided. Mnth/Year: Mnth and year, previusly selected. Airline Name: The Airline sales, per dmestic/internatinal dcuments in the selected mnth/year. Industry: The Industry sales, per dmestic/internatinal dcuments in the selected mnth/year. Percentage: The percentage f the ttal Industry that has been sld by the Airline, per dmestic/internatinal dcuments in the selected mnth/year. There is als an additinal clumn where the crrespnding amunt is shwn in the selected additinal currency (Currency CUTP Exchange Rate: n) 15 NET SALES 15.1 On-line Billing Statement The Enhanced Airline User can query the net sales in a certain perid. 1. Select a perid "frm" and "t". 2. Chse ne f the ptins available: See an Agent, See all Agents, See all Agents srted by bank, See the Ttal f all the Agents, See a grup f agents, See ttals per grup, Shw Agents and grups f agents. 3. If See an Agent r See a grup f agents has been selected, enter an Agent cde withut the check-digit r an Agent grup cde (three characters) r grup user ID, respectively. 4. Click the links Query Agents/Query Agent grups t lk fr a specific Agent/grup. August 30,

103 5. Select the type f dcument t be queried: Internatinal, Dmestic r All. 6. Order the result by Agent/Grup r Ttal Amunts. 7. Chse an additinal currency t execute the query. 8. Click the Execute Query buttn. Net sales are equal t cash amunts (grss) - cmmissin + taxes. Cmmissins = cmmissins frm issues + cmmissins frm Refunds. Taxes = taxes frm issues - taxes frm refunds + cancellatin fees - cmmissin frm cancellatin fees - VAT frm issues + VAT frm refunds. The cancellatin fees and the cmmissin frm cancellatin fees apply t refunds nly. Depending n the cuntry, the VAT frm issues and the VAT frm refunds may nt apply. The system will display the date f the latest crrectly laded data. It is nt pssible t query data greater than r equal t the current billing perid. Als nte that the system will display infrmatin back t 24 mnths. Nte: Depending n the envirnment, the grup query will be perfrmed fr prductin r BSPlink Agent Grups. On-line Billing Statement: An Agent / All Agents / Agent Grup / Ttals per Agent Grup The Enhanced user can query the net sales in a certain perid and fr a specific Agent / all Agents. August 30,

104 1. Click the Agent cde t query detailed infrmatin. 2. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. 3. Click the page numbers t mve arund the query results. 4. Enter an Agent/Agent Grup cde/id and click the Search buttn, t lk fr a specific Agent/Agent Grup. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Agent Grup Cde/ID & name Net t be Paid: Net amunt the Agent must pay t the Airline. Net t be Paid - Currency CUTP Exchange Rate: n: The results have an additinal clumn where the net amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. At the bttm f the page, there is a table shwing the ttal net amunts f all the Agents and/r Agents belnging t the Agent Grup. On-line Billing Statement: All Agents srted by Bank The Enhanced User can query the net sales in a certain perid and fr all Agents, srted by bank. 1. Click the bank cde t query detailed infrmatin. 2. Click the Agent cde t query detailed infrmatin. 3. Click the page numbers t mve arund the query results. 4. Enter an Agent cde and click the Search buttn, t lk fr a specific Agent. 5. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Bank Cde: The cde f the bank assigned t the Agent. Bank Name Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Net t be Paid: Net amunt the Agent must pay t the Airline. Net t be Paid - Currency CUTP Exchange Rate: n: The results have an additinal clumn where the net amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. On-line Billing Statement: Ttal f all the Agents The Enhanced User can query the ttal net sales f all the Agents in a certain perid. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. August 30,

105 The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Net t be Paid: Net amunt f all the Agents fr that Airline. Net t be Paid - Currency CUTP Exchange Rate: n: The results have an additinal clumn where the net amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. On-line Billing Statement: Agent Grup The Enhanced User can query the net sales in a certain perid and fr a specific Agent grup. 1. Click the Agent cde t query detailed infrmatin. 2. Click the page numbers t mve arund the query results. 3. Enter an Agent cde and click the Search buttn, t lk fr a specific Agent. 4. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Net t be Paid: Net amunt the Agent must pay t the Airline. Net t be Paid - Currency CUTP Exchange Rate: n: The results have an additinal clumn where the net amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. At the bttm f the page, there is a table shwing the ttal net amunts f all the Agents belnging t the Agent grup. On-line Billing Statement: Ttals per Agent Grup The Enhanced User can query the ttal net sales in a certain perid fr a specific Agent Grup. 1. Click the Agent grup cde/id t query detailed infrmatin. 2. Click the page numbers t mve arund the query results. 3. Enter a grup cde/id and click the Search buttn, t lk fr a specific grup. 4. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Grup Cde/ID: The cde r BSPlink user ID f the grup. Grup Name Net t be Paid: Net amunt the Agent must pay t the Airline. Net t be Paid - Currency CUTP Exchange Rate: n: The results have an additinal clumn where the net amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. August 30,

106 At the bttm f the page, there is a table shwing the ttal net amunts f all the Agent grups. On-line Billing Statement: Agents and Agent Grups The Enhanced User can query the net sales in a certain perid and fr all Agents and Agent grups. 1. Click the Agent cde t query detailed infrmatin. 2. Click the grup cde/id t query detailed infrmatin. 3. Click the page numbers t mve arund the query results. 4. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Grup Cde/ID: The cde r BSPlink user ID f the grup. Grup Name Net t be Paid: Net amunt the Agent must pay t the Airline. Net t be Paid - Currency CUTP Exchange Rate: n: The results have an additinal clumn where the net amunt is shwn in the selected additinal currency. The Exchange Rate is als indicated. At the bttm f the page, there is a table shwing the ttal net amunts f all the Agents and Agent grups Estimated t be Paid Enhanced Airlines are able t btain the infrmatin abut estimated sales based n the sales average ver the past 6 mnths and an Airline is als able t perfrm queries n individual Agents and Agent Grups. 1. Select ne f the ptins available: See an Agent, See all Agents, See a Grup, See ttals by Grup, See Individual Agents and Grups. 2. If See an Agent r See a Grup has been selected, enter an Agent cde withut the check-digit r an Agent Grup cde (three characters) r BSPlink user ID, respectively. 3. Click the links Query Agents/Query Agent Grups t lk fr a specific Agent/grup. 4. Select the type f dcument t be queried: Internatinal, Dmestic r All. 5. Click the Execute Query buttn. August 30,

107 The system will calculate the estimated t be paid per perid accrding t the last 6 perids by: An Agent All Agents Agent Grup Ttals per Grup Agents and Grups The Enhanced User is able t btain infrmatin abut estimated sales, based n the sales average f the last 6 perids, fr a specific Agent. 1. Click the Agent cde t query detailed infrmatin. 2. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Average Sales: The sales average fr the last 6 perids. Estimated t be Paid: The sales average x 1.5 factr (this factr is defined per BSP). Estimated t be Paid: An Agent / All Agents / Agent Grup The Enhanced User is able t btain infrmatin abut estimated sales, based n the sales average f the last 6 perids, fr all Agents. 1. Click the Agent cde t query detailed infrmatin. 2. Click the page numbers t mve arund the query results. 3. Enter an Agent cde and click the Search buttn, t lk fr a specific Agent. 4. Enter an Agent cde and click the Search buttn, t lk fr a specific Agent. 5. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. August 30,

108 Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Average Sales: The sales average fr the last 6 perids. Estimated t be Paid: The sales average x 1.5 factr (this factr is defined per BSP). Currency: Currency in which the infrmatin is prvided. Estimated t be Paid: Ttals by Grup The Enhanced User is able t btain infrmatin abut estimated sales, based n the sales average f the last 6 perids, fr all Agent Grups. 1. Click the grup cde t query detailed infrmatin. 2. Click the page numbers t mve arund the query results. 3. Enter an Agent Grup cde/id and click the Search buttn, t lk fr a specific grup. 4. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Grup Cde/ID: The cde r BSPlink user ID f the grup. Grup Name Average Sales: The sales average fr the last 6 perids. Estimated t be Paid: The sales average x 1.5 factr (this factr is defined per BSP). The Enhanced User is able t btain infrmatin abut estimated sales, based n the sales average f the last 6 perids, fr all Agents and Agent Grups. 1. Click the Agent cde t query detailed infrmatin. 2. Click the Grup cde t query detailed infrmatin. 3. Click the page numbers t mve arund the query results. 4. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Agent Cde: The cde f the Agent, withut the check-digit. Agent Name Grup Cde/ID: The cde r BSPlink user ID f the grup. Grup Name Average Sales: The sales average fr the last 6 perids. Estimated t be Paid: The sales average x 1.5 factr (this factr is defined per BSP). August 30,

109 16 STATISTICS/BILLING 16.1 On-line Billing Analysis Enhanced Airlines are able t btain infrmatin abut the billing analysis in a cncrete perid and fr a specific Agent. 1. Enter an Agent cde withut the check-digit. 2. Click the Query Agents link if yu need t lk fr a specific Agent. 3. Select a perid "frm" and "t". 4. Chse the type f dcument t be queried: Internatinal, Dmestic r Bth. 5. Select an additinal currency t execute the query (ptinal). 6. Click the Execute Query buttn. The system will display the date f the latest crrectly laded data. It is nt pssible t query mre than ne billing perid. Als nte that the system will display infrmatin back t 24 mnths. Nte that there is shrtcut t the Currency maintenance where the user is able t register a new currency and update r delete an existing currency. Als nte that when selecting the ADM/ACM Multi Ppulatin check bx, tw additinal links will be displayed at the bttm f the results page s that the user can issue ADM/ACM frm the queried dcuments, if s desired. The Enhanced User is able t btain infrmatin abut the billing analysis in a specific perid and fr a specific Agent. 1. Click the icn t query detailed infrmatin n the Agent. 2. Click the icn t query detailed infrmatin n the dcument. 3. Tick the check bx beside each dcument t select the dcuments frm which a new ADM r ACM will be issued. 4. Click the crrespnding ADM/ACM Multi Ppulatin link at the bttm f the page t cpy the dcuments previusly selected t the ADM r ACM frm t be issued August 30,

110 The Net t be paid in On-Line Billing Analysis may nt reflect exactly the same amunt as that in the Dcument Enquiry ptin as the net t be paid in On-Line Billing Analysis ptin nly refers t cash that is the amunt the Airline is ging t receive frm the Agent: Dcument Number Issue Date Vid Cupns: It is specified which cupns are Flwn (F) and which are Vid (V, nt used) Cash: The dcument fare has been partially r ttally paid by cash. Credit: The dcument fare has been partially r ttally paid by Credit Card. Taxes: The tax amunt, fllwed by 'CA' (Cash) r 'CR' (Credit). Cmmissin %: The cmmissin percentage. Cmmissin Amunt: The cmmissin amunt. Fare Adjustment Amunt (SPAM): This is the additinal cmmissin. It is displayed whenever the BSP has established that this amunt (if any) has t be indicated separately frm the standard cmmissin. VAT/Cmmissin: The VAT the Agent needs t pay ver the cmmissin amunt. Cancellatin Fees: The charge applied when the dcument has been cancelled. Net Fare Amunt (NTFA): The fare (Cash and Credit) - cmmissin (including the additinal cmmissin, if any). It will be displayed whenever the BSP has established that this infrmatin shuld be shwn. Net t be Paid = Fare (Cash) + Taxes - Cmmissin. The net t be paid is als shwn in the selected additinal currency. The exchange rate is indicated: Currency CUTP Exchange Rate: n Destinatin: Destinatin airprt. Cmments: Extra data abut the dcument, such as, the credit card entity, the tur cde, RF fr refunds, CNJ, fr cnjunctin tickets. The ttal amunts paid by credit and cash depends n the dcument type (Dmestic r Internatinal) is als displayed at the bttm f the page. Nte: Fare Adjustment Amunt (SPAM) and Net Fare Amunt (NTFA) fields depend n the Include SPAM in Cmmissin and Shw NFTA parameter values set by BSP, respectively. Fr further infrmatin, please cntact yur lcal IATA ffice. When the ADM/ACM Multi Ppulatin links are available at the bttm f the page, the user is able t issue new ADM/ACM dcuments frm the queried dcuments. There are certain cnditins that must be fulfilled s that the links are available: 1. The ADM/ACM Multi Ppulatin check bx available in the main page f the On-line Billing Analysis ptin has been checked. 2. The user issuing ADM/ACM frm a queried dcument has permissin t issue them, that is, BSP has given the user access permissins t issue dcuments via BSPlink. 3. The dcument cnfiguratin is crrectly set. This depends n the series and prefix f dcuments. In BSPlink, every dcument needs t have a series and a prefix well defined. If the dcument type were nt well cnfigured, the system wuld cnsider that such dcument type cannt be issued thrugh BSPlink. August 30,

111 T issue new ADM/ACM frm several queried dcuments, the user will select the dcuments t be included in an ADM r an ACM by ticking the check bx beside each dcument. Then, the user will have t click the crrespnding ADM/ACM Multi Ppulatin link in rder t g t the ADM Issue r ACM Issue ptins and therefre be able t cmplete the issuance f the mem dcument. Nte that the selected dcuments will be included in the ADM/ACM frm as related dcuments. The fllwing cnditins must be taken int cnsideratin: 1. When the BSP parameter Include SPAM in Cmmissin is set t Yes, it will nt be pssible t include NR dcuments. 2. The user will nt be able t surpass the maximum number f related dcuments allwed set by the BSP in the ADM/ACM Related Dcuments basic cnfiguratin parameter. 3. It will nly be pssible t include dcuments f the same dcument type. 4. It will nt be pssible t include VOID tickets Sales Summary Enhanced Airlines are able t query a detailed sales summary fr a specific perid. 1. Select a perid "frm" and "t". 2. Chse ne f the ptins available: See an Agent, See all Agents, See agrup f agents, See ttals per Grup, Shw Agents and Grups f agents. 3. If See an Agent r See a Grup has been selected, enter an Agent cde withut the check-digit r an Agent grup cde (three characters) r BSPlink user ID, respectively. 4. Click the links Query Agents/Query Agent Grups t lk fr a specific Agent/grup. 5. Select the type f dcument t be queried: Internatinal, Dmestic r All. 6. Finally, click the Execute Query buttn. The system will display the date f the latest crrectly laded data. August 30,

112 It is nly pssible t query ne billing perid. The system will display infrmatin back t 24 mnths. An Agent All Agents Agent Grup Ttals per Agent Grup Agents and Agent Grups Nte: Depending n the envirnment, the query will be perfrmed fr prductin r BSPlink Agent Grups. The Enhanced user is able t query a detailed sales summary fr a specific perid. 1. Click the Agent cde t query detailed infrmatin. 2. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The Enhanced user is able t query a detailed sales summary fr a specific perid. 1. Click the Agent cde t query detailed infrmatin. 2. Enter an Agent cde and click the Search buttn, t lk fr a specific Agent. 3. Click the page numbers t mve arund the query results. 4. Dwnlad the query results, by clicking n the dwnlad link at the bttm f the page. The available infrmatin is as fllws: Currency: Currency in which the infrmatin is prvided. Agent Cde: The Agent cde withut the check-digit. Agent Name Agent Grup Cde/ID: The grup cde r BSPlink user ID Agent Grup Name Cash Amunt: The cash amunt. Credit Amunt: The credit amunt. Cash Taxes: The tax cash amunt. Credit Taxes: The tax credit amunt. Cash Refunds Amunt: The cash amunt fr refunds. Credit Refunds Amunt: The credit amunt fr refunds. Cash Refunds Taxes: The tax cash amunt fr refunds. Credit Refunds Taxes: The tax credit amunt fr refunds. Issued Cmmissin: The cmmissin n the issues. Refund Cmmissin: The cmmissin n the refunds. Cancellatin Fees: The charge applied when the dcument is cancelled. Cancellatin Fees Cash Refunds: The cancellatin fees paid by cash. Cancellatin Fees Credit Refunds: The cancellatin fees paid by credit. VAT/Issued Cmmissin: The VAT n Cmmissin applied ver the issues. VAT/Refund Cmmissin: The VAT n Cmmissin applied ver the refunds. At the bttm f the page, the ttal amunts are displayed. August 30,

113 Fr further infrmatin n Include SPAM in Cmmissin parameter value set in the BSP, please cntact yur lcal IATA ffice UTP Summary Enhanced Airlines are able t query the UTPs issued fr the selected perid. 1. Select the perid "frm" and "t". 2. Chse the type f dcument t be queried: Internatinal, Dmestic r Bth. 3. Click the Execute Query buttn t cntinue. The system will display the date f the latest crrectly laded data. The system will display infrmatin back t 24 mnths. The Enhanced user is able t query the UTPs issued fr the selected perid. Dwnlad the query results by clicking the dwnlad link belw each table. There are three tables with infrmatin abut the number f UTPs issued fr the Airline in the selected perid: 1st table - UTP issued: The quantity f UTPs accrding t ticket infrmatin: shrt, lng, super-lng and t the way f issue: manual r autmatic. Als the percentage f UTPs fr the crrespnding Airline in a given perid in cmparisn with the industry. 2nd table - Breakdwn f UTPs: Breakdwn f UTP types: Tickets, Manual and Autmatic Refunds/ADMs/ACMs. 3rd table - Frm f Payment: The frm f payment in which the different types f UTPs have been issued (cash r credit) and the quantity f UTPs that are Issues/ADM and Refunds/ACM. August 30,

114 16.4 Agency Channel Analysis This query allws the user t separate Weblink sales frm traditinal BSP sales based n Reprting Perid, RPSI Cde, Airline Cde (if needed), Agent Cde and TRNC. Als prvides accurate WEBL statistics n as needed bases. 1. Enter the RPSI cde. 2. Enter the Airline cde (if applicable) 3. Enter the Agent cde. 4. Enter the Type f Dcument. 5. Select the Reprting Perid. August 30,

115 6. Finally, click the Execute Query buttn. The system will list the Ticket Number, Ticket Type, TDAM, Net t be Paid and Issue Date. The result f the query can be dwnladed thrugh the Dwnlad link. 17 LOGIN AND PASSWORD 17.1 Change LOCAL lgin and passwrd Users are able t change the lgin and passwrd whenever needed. 1. Enter the current passwrd. 2. Enter new lgin. 3. Enter new passwrd, and cnfirm the new passwrd in the Cnfirm yur new passwrd field. 4. Click the Cntinue buttn t save the changes. August 30,

116 Lgin has a minimum f 6 characters, whereas, passwrds must have a minimum f 8 characters. Bth lgin and passwrd have a maximum f 10 characters. They may cntain any character except fr qutatin marks and blank spaces. Passwrds shuld be alphanumeric, i.e., they must cntain bth numbers and letters (example: Agent1234). They are case sensitive. Fr sub-users entering this ptin, the system will nly allw them t mdify the passwrd, thus allwing creatrs t always identify their sub-users. When changing the lgin and passwrd the user has t enter BSPlink again t cnfirm that the change has been crrectly registered. Please als nte that if the user dn t knw the current Lgin and Passwrd, it is nt pssible t change them thrugh this ptin. In that case they shuld request IATA t reset their credentials Edit user prfile This ptin will allw the Basic and Enhanced User t change the details f their accunt r add an address which will be shwn fr the Airlines in ADM/ACMs and Refunds See Histry query. Please nte that all fields are mandatry, therefre infrmatin shuld be intrduced in all f them befre saving any change, 1. Enter the details t be mdified. 2. Click the Cntinue buttn t save the changes. The address can have a maximum f 200 characters. Several s can be entered whenever they are separated by semicln (;). The system will check that the entered address is an Internet address, that is, is entered. A message infrming the user abut the success f mdificatin will be shwn n the screen. August 30,

117 Nte 1: The Prtal Access * field is the lgin infrmatin t IATA's Custmer Prtal. The infrmatin entered here cannt be changed by the user, therefre if it is n lnger valid (i.e. the address has t be changed) yu shuld cntact IATA Custmer Service Nte 2: when the user's and the Prtal Access are the same, the field will nt be displayed by the system here IP address cnfiguratin Enhanced Airlines will be able t cnfigure the IP address frm where they and their Sub-users must access t BSPlink. The BSP shuld have activated this ptin. Otherwise, it will nt be available in user's main menu. 1. Select ne f the tw available ptins: IP Permanent r IP address range 2. If selected IP Permanent, enter up t three IP address. 3. If selected IP address range, enter the IP range frm and t. 4. Finally, click the Cntinue buttn t save the changes. August 30,

118 This ptin ensures the security f the system, because if this ptin is set, the user wh has cnfigured it and the user's sub-users will nly be able t enter BSPlink thrugh the IP addresses cnfigured. There are tw ways t set the IP address: Permanent IP: If the user enters a permanent IP address, it is very imprtant t write the crrect IP address. Otherwise, the user will nt be able t enter BSPlink. It is pssible t enter up t three permanent IP address. IP Address Range: If the user needs mre than 3 IP address, it is pssible t enter a range f IP address. Users will, then, nly be able t enter BSPlink thrugh an IP address included in the range. Otherwise, users will nt be able t enter the applicatin. Nte 1: If an Airline user is enhanced and has cnfigured any IP address t restrict the access t BSPlink, all the infrmatin will be deleted when such user is changed frm Enhanced versin back t Basic versin Multi Cuntry user credentials The Multi Cuntry users are able t maintain their crrespnding basic infrmatin data as well as t change their wn lgin and passwrd. 1. Select the actin yu wish t carry ut. 2. Click Cnfirm t cntinue. The Multi Cuntry users can select ne f the fllwing ptins: Basic Data Maintenance: The Multi Cuntry users are able t maintain their crrespnding basic infrmatin. 1. Mdify the crrespnding fields. 2. Click Cnfirm t save the changes. August 30,

119 Please nte that the Multi Cuntry user will nly be able t mdify the fllwing fields: Name Cuntry Organisatin Address Telephne Then, the user will have t click n Cnfirm t save the changes. A message will display cnfirming that the change has been carried ut. Change Lgin and Passwrd: Multi Cuntry users are able t change their wn lgin and passwrd whenever they want. 1. Enter the current passwrd. 2. Enter yur new lgin (must start with = sign). 3. Enter yur new passwrd, and cnfirm it in the Cnfirm yur new passwrd field. 4. Click the Cntinue buttn t save the changes. August 30,

120 Lgin has a minimum f 6 characters, whereas passwrds must have a minimum f 8 characters. Bth, lgin and passwrd have a maximum f 10 characters. They can cntain any character except fr qutatin marks and blank spaces. Passwrds shuld be alphanumeric, i.e., they must cntain bth numbers and letters (example: Airline1234). They are case sensitive. Please nte that the user will nt be able t reuse the last 4 lgins/passwrds. A message will be displayed infrming the user when trying t change the current lgin/passwrd t previusly used nes. Hwever, the user can maintain the lgin if the user nly wants t change the passwrd and vice versa. When changing the lgin and passwrd the system will frce the user t enter BSPlink again t cnfirm that the change has been crrectly registered. 18 SUB-USERS MANAGEMENT 18.1 Sub-users Query An Enhanced Airline user is able t query bth active and deactivated sub-users created by that main Airline user. These are the available fields: User Type Register Date: Date when the Sub-user was registered. Expiry Date: If applicable date frm which the Sub-user is nt active. Lgin: Sub-user's lgin. August 30,

121 Deals: Only available fr certain Airlines and maintained by DPC. It indicates whether Airlines are able t access Net Remit ptins via BSPlink. Organisatin: By default, it is the same as the creatr. Name: Name entered when creating the Sub-user. Sub-user's . Telephne/Address/Lcality/Pstcde/Cuntry: Sub-user's cntact data. By default, it is the same as the creatr s. User Template: Template assigned t the Sub-user. 1. Click the New passwrd Sub-users query link in rder t query the new Sub-users that have nt entered BSPlink yet. 2. Click the Sub-users query link t g back t the query. 3. Click the Sub-user's data in rder t carry ut any mdificatin. Prtal Access Sub-user's Prtal address. There is a link at the tp right-hand crner f the screen ('New passwrd sub-users query') that will shw new Sub-Users that have nt entered BSPlink yet, r already created Sub-users that, fr any reasn, they have a new generated passwrd, but they have nt entered BSPlink yet with that new passwrd. The infrmatin displayed in this query is exactly the same as the data explained abve. The nly difference is that the Sub-user's passwrd is als displayed. Users can als mdify active sub-users r reactivate deactivated sub-users via this ptin, by clicking the sub-user's data. Mdify an active sub-user The creatr may need t mdify sub-user's data. All the fields except fr the User Type and User Id, can be changed. The sub-user may have frgtten the passwrd; therefre, the system allws the creatr t ask fr a new ne, by clicking the in the frm. Then, nce the Cnfirm buttn has been clicked, the system will autmatically generate a new passwrd fr the sub-user. Reactivate a deactivated sub-user T reactivate a deactivated sub-user means that the creatr will give access again t such sub-user t enter BSPlink with persnal lgin and passwrd. N mdificatin can be carried ut when reactivating a sub-user. The nly thing the creatr has t d is t August 30,

122 click the at the bttm f the page. Then, click the Cnfirm buttn s that the subuser is cmpletely reactivated Query All Subusers Users will be able t query all the Sub-users that have been created, bth active and deactivated Sub-users. When there is significant data stred in this functin mve frm page t page frm the numbered buttns at the bttm n the list. The data shwn is as fllws: Level 1/Level 2/Level 3 Lgin: The level and lgin f the Sub-user. The main BSPlink user has created Sub-users as Level 1. The Sub-users n Level 1 can create Sub-users wh will have Level 2. The Sub-users n Level 2 can create Sub-users n Level 3. Sub-users n Level 3 can t create mre Subusers. Name: Sub-user's name. Sub-user's address. Register Date: Date when the sub-user was registered in the system. Expiry Date: If applicable, date when the Sub-user was deactivated. These users will be indicated in red clr. Prtal Access Sub-users Maintenance Enhanced Airline users will be able t add sub-users r carry ut any mdificatin n the existing active Sub-users, as well as reactivate deactivated Sub-users. August 30,

123 Add user: Fields belw shuld be entered in rder t create a new sub-user: Enter the new user's lgin: Lgin t be assigned t the sub-user. Enter the new user's name: Name in rder t indentify the sub-user. Organisatin Address Pstcde Cuntry Telephne Prtal Access address (a maximum f 200 characters). The system will send the sub-user the autmatically generated passwrd via an message. Template: Select the kind f template t be assigned t the new sub-user. There are tw kinds f templates: Basic and Enhanced. When accepting the peratin, a message cnfirming the user additin will be displayed n the screen. The sub-user will receive an message with their credentials. The creatr can change the access permissins t the created sub-users via the Access Permissins ptin. Mdify an active sub-user: it can be used t either mdify the details f an active sub-user r t reactivate a deactivated sub-user. Mdify the crrespnding fields f the active sub-user. If a new passwrd is required, click the new passwrd check buttn. Click the Cnfirm buttn t save the changes. The Sub-user will receive the Lgin and new Passwrd via at the address cnfigured in the crrespnding field. In rder t reactivate a deactivated sub-user the crrespnding check-bx has t be ticked and the address entered in bth fields. When the Cnfirm buttn is clicked a cnfirmatin message will shw n screen. Deactivate an active sub-user T deactivate a sub-user means that such sub-user will nt be able t enter BSPlink with the persnal lgin and passwrd, until the Sub-user is reactivated. It is very imprtant t bear in mind that when a sub-user is deactivated all the inferir level sub-users (Level 1 t 3) will be autmatically deactivated. Example: Main user 176 has created a first level sub-user (let's call this sub-user "A"). Then, A creates a secnd level sub-user (let's call this secnd sub-user "B"). When main user deactivates A, the sub-user B is autmatically deactivated as well. The creatr shuld enter an expiry date that shuld be equal r greater than the current date in rder t deactivate the selected sub-user. August 30,

124 18.4 Secure FTP Accunt SFTP - Secure File Transfer Prtcl is an alternative file transfer methd that can be used in additin t file Uplad/Dwnlad and is part f the Enhanced Airline features. A separate SFTP accunt is needed fr each cuntry and can be created using the Secure FTP accunt ptin in BSPlink. The accunt shuld be created befre setting up the SFTP client sftware. Enhanced Airlines are able t create and maintain a BSPlink secure FTP accunt t dwnlad all the files that can be als dwnladed via the Dwnlad Files ptin. They are als able t create and maintain a BSPlink secure FTP accunt t dwnlad the files with the results f the mass lad files prcessing. 1. Enter the passwrd yu wish t access SFTP service. 2. Cnfirm the passwrd entered in step Click the Create buttn, if yu are creating a new accunt, r the Mdify buttn, if yu are updating the passwrd. The Enhanced user is able t create and update tw kinds f secure FTP accunts: Dwnlad: The lgin frmat t dwnlad files wuld be as fllws: CCUUUU, where, CC is the cuntry cde and UUUU is the user id. The lgin cannt be mdified. Uplad: The files that are laded via the secure FTP accunt shuld als fllw the file naming cnventins. The lgin frmat t uplad files wuld be as fllws: upladccuuu. The lgin cannt be mdified. The user shuld enter a passwrd fr each secure FTP accunt. It cannt be null and the nly characters that are allwed are underscre (_) and dt (.). The maximum numbers f characters fr the passwrd are 14. Nte that the passwrd can be different fr each peratin (dwnlad/uplad). August 30,

125 Once the passwrd and its cnfirmatin are entered, the user shuld click the buttn at the end f the ptin t create r update the accunt. A message infrming the user abut the success f the peratin will be displayed alng with the FTP address where the user can cnnect. Accunts are independent t each ther, i.e., it is nt necessary t create bth accunts at the same time. There are fur accunts status: Nn-existent accunt: n accunt has been created yet. Expired Accunt: the accunt has expired. Pending accunt: whenever the user has created r mdified the accunt, but the infrmatin is nt still updated. It will be cmpletely created/mdified within 2 hurs. Active accunt: when the accunt is active. Once the accunt is active, the user can enter any FTP service (it is highly recmmended t cnnect t a SECURE FTP). Please nte that each user will nly be able t enter its wn flder and the system will autmatically redirect the user t this flder therefre the path shuld nt be indicated. Nte: The SFTP accunts expire after 3 mnths if they haven't been used. After this time, the accunt is nt valid, until the passwrd is changed Additinal Uplad SFTP Accunt This additinal SFTP uplad accunt can als be created and maintained by enhanced airline sub-users. It is very imprtant t bear in mind that nly ne accunt f this type can be created per airline cde and can nly be managed by the user that created the accunt, that is, if an enhanced sub-user creates an accunt, nly such sub-user will be in charge f maintaining the accunt. The lgin frmat wuld be as fllws: uplad2ccuuu. The lgin cannt be mdified. August 30,

126 The characteristics f this accunt are the same as the nes fr the uplad SFTP accunt defined in the previus sectin Access Permissins Airlines will be able t maintain their sub-users access permissins. 1. Select ne f the available ptins: By User r By Optin and User. 2. If selected By User, click n the user's data t be mdified. 3. If selected By Optin and User, click the Cnfirm buttn t cntinue. 4. Select the bx f the ptins fr which the sub-user will have access. 5. Uncheck the bx f the ptins fr which the sub-user will nt have access. 6. Give access t a cmplete mdule, by selecting the Enabled ptin frm the drp-dwn bx. 7. Remve access t a cmplete mdule, by selecting the Disabled ptin frm the drp-dwn bx. 8. Finally, click the Cnfirm buttn t save the changes. Please nte that sub-users will have, by default, the same access permissins as thse assigned t the creatr. This means that if the creatr des nt have access t certain ptins, the sub-user will neither have access t them. The creatrs can nly maintain the access permissin f thse ptins they have access t. It is als imprtant t bear in mind that: When assigning access permissins, creatrs are giving access t their subusers. When denying access permissins, bth the sub-user that is being mdified and the sub-user's sub-users will be affected. Example: Airline 035 has created ne first level sub-user, called "A". "A" created a secnd level sub-user, called "B". When 035 remves the 'ADM & ACM Query' access t "A", the system will autmatically remve such ptin t "B". Later, 035 assigns 'ADM & ACM Query' ptin t "A". Hwever, "B" is nt able yet t enter such ptin, until "A" gives "B" access. There are tw ways t mdify the sub-user's access permissins: By User: All the sub-users, active and nn-active, will be displayed. Hwever, the creatr will nly be able t mdify access permissin fr active sub-users. The available fields infrm the creatr abut the sub-user's data (register date, user id...). There are three statuses fr the ptins, depending n whether they are available r nt: Enabled: Allwed ptins will be displayed in green clur. Disabled: Nt- Allwed ptins will be displayed in red clur. Undefined: There are ptins within the mdule that are enabled and thers are disabled. August 30,

127 By Optin and User: Only active sub-users will be displayed. The user can query and mdify all the active sub-users at the same time. These are the fields available in the query: Optin: All the ptins per user type. Permissin by Sub-user: It includes all the active sub-users created by the user carrying ut the mdificatin. The creatr can identify the subusers by the lgin. Nte that there is a cntrl that cnsists in nt allwing the creatr t assign ptins belnging t enhanced template, when the sub-user is basic Maintenance f Sub-user Templates The Enhanced Airline creatr f Sub-users can change the template f all their Subusers t either Basic r Enhanced functinality. 1. Select the radi buttn f the sub-user t be mdified, depending n the template t be assigned. August 30,

128 2. Click the Mark All buttn, if yu wish t change the template t all subusers. 3. Click the Submit buttn t save the changes. The default level is set t Basic Enhanced Airline's Sub-users are assigned a template (Basic r Enhanced) when they are created. The creatr can, nw, change such template by means f this ptin. There are tw ways f changing a sub-user template: One by ne user: The creatr can select the crrespnding template t each individual sub-user. All sub-users at the same time: The creatr is able t change the template f all the sub-users at the same time, by clicking n the Mark All buttn. All the sub-users will be assigned the same type f template. When changing the sub-user's template, the Airline shuld bear in mind the fllwing aspects: Change frm Enhanced t Basic template: after the change the sub-user will nly have available ptins that belng t the basic template. In case the creatr has n access t an ptin that belngs t the Basic template, such as the ADM Issue ptin, the sub-user will neither have such ptin available (althugh it shuld be available accrding t the template). Hwever, if the creatr changed the template again t Enhanced, the same available ptins as thse it had befre the change wuld be available again. Als nte that in case the Enhanced sub-user had sub-users (Level 1, 2 r 3), they wuld be deactivated because f the change back t Basic as the sub-user feature is nly available in Enhanced versin. Change frm basic t enhanced template: the sub-user will have available the same ptins and restrictins as that f the creatr. Als nte that sub-users changed frm basic t enhanced versin will nw be charged. August 30,

129 18.8 Mass Dwnlad Secure FTP Accunt Enhanced airlines are able t create and maintain a BSPlink secure FTP accunt t dwnlad the files with the results f the mass lad files prcessing. 1. Enter the passwrd yu wish t access SFTP service. 2. Cnfirm the passwrd entered in step Click the Create buttn, if yu are creating a new accunt, r the Mdify buttn, if yu are updating the passwrd. 4. Only fr Active accunts, click the Public Keys link t uplad public keys r carry ut the necessary maintenance. The user is able t create and update a secure FTP accunt t dwnlad the mass lader files with the results f the prcessing. The lgin frmat wuld be as fllws: MassCCUUU, where, CC is the cuntry cde and UUU is the user id. The lgin cannt be mdified. The passwrd cannt be null and the nly characters that are allwed are underscre (_) and dt (.). The maximum number f characters fr the passwrd is 14. It is very imprtant t bear in mind that nly ne accunt f this type can be created per airline cde and can nly be managed by the user that created the accunt, that is, if an enhanced sub-user creates an accunt, nly such sub-user will be in charge f maintaining the accunt. Once the passwrd and its cnfirmatin are entered, the user shuld click the buttn at the end f the page t create r update the accunt. A message infrming the user abut the success f the peratin will be displayed alng with the FTP address where the user can cnnect. There are fur accunt statuses: Nn-existent accunt: N accunt has been created yet. August 30,

130 Expired Accunt: The accunt has expired. Pending accunt: Whenever the user has created r mdified the accunt, but the infrmatin is nt still updated. It is nrmally created/mdified within 2 hurs. Active accunt: when the accunt is active. Once the accunt is active, the user can enter any FTP service (it is highly recmmended t cnnect t a SECURE FTP). Please nte that each user will nly be able t enter its wn flder and the system will autmatically redirect the user t this flder, therefre the path shuld nt be indicated. Fr the active accunts, a link named Public Keys will be available in rder fr the user t add Public Keys r erase already existent nes. Nte that the SFTP accunts expire after 3 mnths f inactivity. After this time, the accunt is nt valid, until the passwrd is changed. The Mass Dwnlad SFTP accunts will als be deactivated if the template f the user that created the accunt is changed t basic r the crrespnding BSPlink ptin is restricted thrugh Access Permissins. Further, please be infrmed that when a file with an incrrect name is sent thrugh SFTP, the file will be mved t a flder named BAD_FILES. This flder is created the first time the user uplads thrugh SFTP a file with an incrrect name. Frm this mment, all subsequent files with incrrect name will be autmatically mved t the BAD_FILES flder, and therefre n e2 file will be generated in this particular case. The files cntained in the BAD_FILES flder will nt be prcessed unless the user crrects the files names and uplads them again. Therefre, when uplading files thrugh SFTP, users shuld check if the BAD_FILES flder has been created and/r verify if the files they just upladed are cntained in this flder. Please be infrmed that the files cntained in the BAD_FILES flder fr mre than tw mnths will be erased. Als, please nte that the accunt will be immediately released t ther users within the airline right after the accunt handler s deactivatin/expiratin, i.e., if the deactivatin dateline is n the 1 st f the mnth, the accunt will then becme available n the 2 nd s that ther users culd take n this task File Descriptrs Enhanced airlines are able t decide which f their sub-users can have access t certain files (file descriptr ea, mk and wh ) thrugh the Files Dwnlad ptin. 1. Tick n the Visible bx nest t sub-user s name t grant access t the files. 2. Click the Cnfirm buttn t cntinue. August 30,

131 19 ALERT Alert Maintenance Enhanced main airlines will be able t decide the ntificatins t be received whenever, fr example, a new file is upladed. Please nte that when an airline depends n a HOMU, all its sub users -lcal and head ffice- will have access t the airline lcal main user s Alert Maintenance ptin. Still, HOMUs will have cntrl n the access permissin t this functin fr these users. If the ptin is enabled, lcal main users will have the pssibility t enable this ptin t lcal sub-users 1. Tick the check bx beside the ptin name. 2. Enter the address t which the ntificatins will be sent. 3. Click the Apply buttn, in rder t accept the peratin. August 30,

132 The field cntains a maximum f 200 characters. Additinal addresses can be entered separated by semi-clns (;). Once the user has activated the ptin, an autmatic message is sent t all the addresses entered, in rder t infrm them that the service has been activated. The service will always be active, unless the user deactivates it. Hwever, every six mnths, a message will be autmatically shwn when entering BSPlink t infrm the user t check the addresses cnfigured in rder t update them. These are the available ptins t decide whether an message shuld be sent ut whenever mdificatins take place: August 30,

133 Ticketing Authrity Mdificatins: T infrm users abut any mdificatin related t the Ticketing Authrity. ADM/ACM Disputes: T infrm airlines whenever a dcument is disputed by an agent. Refund Applicatin/Authrity: T infrm airlines abut new issued indirect refunds r mdificatins n already registered dcuments. New File Dwnlads: T infrm users abut the new upladed files 2 Errrs in Mass Uplad File: T infrm users abut any errr detected in the files upladed via the Mass Uplad ptins. Successful Mass Uplad: T infrm users that upladed files with frmat versin 2.0 have been successfully prcessed (either if the files are upladed via Files - Uplad ADM/ACM Files ptin in airline's main menu r thrugh the sftp service). ADM/ACM Requests: T infrm the user abut the new ADM/ACM Requests issued by the agent. Billing Disputes: T infrm the airlines abut the billing disputed ADMs. Disputed ADMs nt actined: T infrm the airlines abut disputed ADMs, which have nt been actined 45 days after the disputed date. Variable Remittance: T infrm the airlines abut changes n the Remittance Frequency. SPCRs/SPDRs, ACMDs/ADMDs : T infrm users abut SPDR/SPCR and ADMD/ACMD transactins issued by a BSP agent user. SPDR/SPCR Agent Authrizatin received: Depending n the "SPDR/SPCR Authrizatin" parameter frm the BSP Basic Cnfiguratin, if the value is set t Yes, BSP Airlines will get an alert frm the agents authrizing the issuing f such dcument. BSPlink Transactin Cmments: T infrm the user abut a cmment that has been inserted by an agent in a dcument. IATA Cmmunicatins: T infrm the Airline abut a cmmunicatin file received, i.e. files sent t all airlines (0000) r all BSPlink users (ALL) Pst Billing Dispute: T infrm the Airline user abut any Pst-Billing dispute actins perfrmed by agents. ADM frwarded t GDS: T infrm the Airline user abut any ADM that has been frwarded t a GDS by an agent Nte that when nne f the ptins is selected, the system will cnsider that n ntificatins shuld be sent. By default, ntificatins will be sent during the night, accrding t the lcal time. Hwever, there are certain messages that shuld be sent ASAP: mdificatins related t ticketing authrity, PBD actins and cmments are immediately sent, while ntificatins n new file dwnlad are sent every 15 minutes. Nte 1: messages will be sent t the crrespnding users accrding t the fllwing: The user has nt expired, i.e. the user is still active as BSPlink user. The user has activated the alert service. Nte 2: The BSPlink Transactin Cmments, IATA Cmmunicatins and Pst Billing Dispute alerts are als available t basic airline users. August 30,

134 20 ADDRESS MAINTENANCE Enhanced main users are able t maintain a cntact list with all the addresses that will then appear in the dcuments prcessed thrugh BSPlink Query Address When accessing this ptin, users will be able t query their wn address per dcument categry, whenever it has been previusly entered. If there is n infrmatin available fr the airline, a message will be displayed infrming the user abut it. The user will be able t click the View Data link t query the airline cntact details in the BSP's Airlines Master table Mdify Address Main users will have the pssibility t specify their wn address t be displayed per dcument categry. The different dcument categries are: ADM/ACM, Refunds and Generic Address/Cntact Persn. The user is able t decide t use the same address fr all categries, by clicking the Use same address fr all categries checkbx at the tp f the page. The fields that can be entered fr each categry are the fllwing: Airline Name: This field cannt be mdified and displays the infrmatin defined fr the crrespnding field in the BSP's Airlines Master table. Address (2 fields): The 1st Address field is mandatry. Lcality City: This field is mandatry. August 30,

135 State Pstcde: This field is mandatry. Cuntry: This field is mandatry. Telephne: Cntact telephne number. This field is mandatry. Fax up t 50 characters. Mre than ne address can be entered whenever they are separated by a semi-cln (;). This field is mandatry. Cntact Persn: The name f the cntact persn. This field is mandatry. Cmments: A free text field that can be used as required. All validatins applied in this ptin will affect each categry individually Address Query Agents Airlines will be able t query the selected Agents' cntact infrmatin fr the different dcuments categries, if available. Please nte that the cntact infrmatin t be displayed crrespnds t the ne registered fr the main agent user queried. The fields that can be queried fr each categry are the fllwing: IATA Cde Agent Name Address (2 fields) Lcality City State Pstcde Cuntry Telephne: Cntact telephne number. Fax Cntact Persn: The name f the cntact persn. Cmments: A free text field that can be used as required. If there is n infrmatin available fr the agent queried, a message will be displayed infrming the user abut it. The user will be able t click the View Data link t query the agent cntact details in the BSP's Agents Master table. August 30,

136 Nte that if n updates have been carried ut thrugh this ptin in the last 6 mnths, a pp-up message will be displayed infrming the user t verify the addresses thrugh Address Maintenance ptin. Als, if the template f the Enhanced user is changed t Basic, the Address Maintenance ptins will nt be available. Therefre, when issuing new dcuments, the cntact details in the frm will be the nes crrespnding t the BSPlink users table and Master tables. August 30,

137 21 HEAD OFFICE MAINTENANCE 21.1 Head Office Glbal Maintenance Thrugh this ptin, Head Office Main users (HOMUs), will be able t create and maintain up t 20 Head Office Sub Users (HOSUs) glbally. 1. Select ne f the available actins: Add User, Mdify/Query User r Deactivate User frm the drp dwn menu. 2. Click the Cnfirm buttn t cntinue. HOMU will be able t create a maximum f 20 HOSU f the same type as them and with the same access permissins. Hwever, HOSU will nt be able t create further HOSU. HOMU (The 'Head Office Main User will be able t create a maximum f 20 Head Office sub-users.) HOSU (The 'Head Office Sub User' will nt be able t create new Head Office Sub User). There are three ptins available: Add User: T register new HOSU with different lgin and passwrd. Mdify/Query User: T mdify/query previusly created HOSU. Deactivate User: T deactivate created HOSU. Add user 1. Fill in the available fields with the new HOSU data. 2. Select between Access Permissin t all cuntries and Restricted Access t sme cuntries t assign access permissins t the new HOSU. 3. If Restricted Access t sme cuntries ptin is selected, tick the check bxes crrespnding t the cuntries the new sub-user will be granted access t. 4. Click the Create Sub-user buttn t create the new HOSU. August 30,

138 Fields belw shuld be entered in rder t create a new sub-user: Name Address Cuntry Prtal Access Organisatin Pstcde Telephne Then, the user will have t select between the fllwing ptins in rder t assign access permissins t the cuntries t the new sub-user: Access Permissins t all Cuntries: This ptin will be selected by default. It indicates that the new HOSU will have access t the same cuntries the HOMU des. Restricted Access t sme cuntries: By selecting this ptin, the HOMU will be able t select frm a list f cuntries t which the new HOSU will have access. Please nte that the list f cuntries listed crrespnd t the cuntries t which the HOMU has been granted access. Nte that the user can select mre than ne cuntry at the same time using the CTRL + the muse left buttn, r CTRL + Shift + up/dwn arrws. Once the Create Sub-user buttn has been clicked, a message cnfirming the creatin f the new HOSU as well as the new generated lgin and passwrd will be displayed n the screen. The HOMU will have t infrm the new HOSU abut the lgin and passwrd. Nte that in rder t lg in, the new HOSU will have t wait 15 minutes apprximately in rder fr the lgin/passwrd t becme active. Mdify/Query User Head Office Main User (HOMU) will be able t mdify/query the registered Head Office Sub Users (HOSU) as well as t reactivate thse wh have been deactivated. August 30,

139 The system will shw a list with all the registered HOSU (bth active and de-activated). The fllwing infrmatin will be displayed fr each sub-user: User Type Register Date Expiry Date Lgin Name Prtal Access Telephne Address The main user shuld click the user's data t mdify/query the crrespnding user. A new page is displayed where the user can cntinue mdifying the user r query the cuntries the sub-user has access t. Deactivate User Head Office Main User (HOMU) will be able t deactivate the active registered Head Office Sub User (HOSU). The system will shw a list with all the registered HOSU (bth active and de-activated). The main user shuld select the sub-user t be deactivated. Nte that if yu select a deactivated user, a message will be displayed t infrm yu that the user is already deactivated. The fllwing infrmatin will be displayed fr each sub-user: User Type Register Date Expiry Date Lgin Name Prtal Access Telephne Address In rder t deactivate an active HOSU, the user shuld click the user's data. A new page is displayed where the user can cntinue deactivating the user 21.2 Lcal Office Main User (LOMU) Access Permissins Head Office Main User (HOMU) will be able t change r query the access permissins f Lcal Airline Access Permissins (LOMU), depending n whether they are available r nt. Enabled: Allwed ptins will be displayed in green clur. Disabled: Nt- Allwed ptins will be displayed in red clur. Disabled and Deactivated: Thse ptins that are nt allwed per user type will be deactivated s that it cannt be mdified. August 30,

140 1. Select the bx f the ptins fr which the user will have access. 2. Uncheck the bx f the ptins fr which the user will nt have access. 3. Give access t a cmplete mdule, by selecting the Enabled ptin frm the drp-dwn bx. 4. Remve access t a cmplete mdule, by selecting the Disabled ptin frm the drp-dwn bx. 5. Finally, click the Cnfirm buttn t save the changes. There is a cntrl fr LOMU that cnsists f nt allwing HOMU t assign ptins belnging t enhanced template, when the LOMU user is basic Head Office Main User and Subusers Details Head Office Main Users (HOMUs) can query its wn lcal details as well as f its wn lcal active and expired Head Office Sub Users (HOSU). These are the available fields: User Type Register Date: Date when the user was registered. Expiry Date: If applicable, date frm which the user is nt active. Lgin Name: Name entered when creating the user. User's . Telephne/Address: User's cntact data. Prtal Access Head Office Sub Users (HOSU) Access Permissins Airlines will be able t maintain their sub-users access permissins. 1. Select ne f the available ptins: By User r By Optin and User. 2. If selected By User, click n the user's data t be mdified. 3. If selected By Optin and User, click the Cnfirm buttn t cntinue. 4. Select the bx f the ptins fr which the sub-user will have access. 5. Uncheck the bx f the ptins fr which the sub-user will nt have access. August 30,

141 6. Give access t a cmplete mdule, by selecting the Enabled ptin frm the drp-dwn bx. 7. Remve access t a cmplete mdule, by selecting the Disabled ptin frm the drp-dwn bx. 8. Finally, click the Cnfirm buttn t save the changes. By default, the sub users will have the same access permissins as thse assigned t the creatr. This means that if the creatr des nt have access t certain ptins, the sub-user will neither have access t them. The creatrs can nly maintain the access permissin f thse ptins they have access t. It is als imprtant t bear in mind that: When assigning access permissins, creatrs are giving access t their subusers. When denying access permissins, bth the sub-user that is being mdified and the sub-user's sub-users will be affected. Example: Airline 240 has created ne first level sub-user, called "A". "A" created a secnd level sub-user, called "B". When 240 remve the 'ADM & ACM Query' access t "A", the system will autmatically remve such ptin t "B". Later, 240 assign 'ADM & ACM Query' ptin t "A". Hwever, "B" is nt able yet t enter such ptin, until "A" gives "B" access. There are tw ways t mdify the sub-user's access permissins: By User: All the sub-users, active and nn-active, will be displayed. Hwever, the creatr will nly be able t mdify access permissin fr active sub-users. The available fields infrm the creatr abut the sub-user's data (register date, user id...). By Optin and User: Only active sub-users will be displayed. The user can query and mdify all the active sub-users at the same time. These are the fields available in the query: Optin: All the ptins per user type. Permissin by Sub-user: It includes all the active sub-users created by the user carrying ut the mdificatin. The creatr can identify the subusers by the lgin. There are three statuses fr the ptins, depending n whether they are available r nt: Enabled: Allwed ptins will be displayed in green clur. Disabled: Nt- Allwed ptins will be displayed in red clur. Undefined: There are ptins within the mdule that are enabled and thers are disabled. There is a cntrl that cnsists in nt allwing the creatr t assign ptins belnging t enhanced template, when the sub-user is basic. August 30,

142 21.5 Glbal SFTP Only BSPlink HOMU users are able t create and maintain a BSPlink Glbal SFTP accunt t uplad (write nly), a single zipped file cntaining ne r mre cuntry files cntaining ADM/ACMs, Direct Refunds and/r ne r mre cuntry files cntaining attachments, and dwnlad (read nly) the respective resulting files. Thrugh this ptin, the users will als be able t maintain the glbal SFTP Public keys: uplad r erase public keys, when necessary. 1. Enter the passwrd yu wish t access the glbal SFTP service. 2. Cnfirm the passwrd entered in step Click the Create buttn, if yu are creating a new accunt, r the Mdify buttn, if yu are updating the passwrd. 4. Only fr Active accunts, click the Public Keys link t uplad public keys r carry ut the necessary maintenance. August 30,

143 The passwrd fr a glbal SFTP accunt cannt be null and the nly characters that are allwed are underscre (_) and dt (.). The maximum number f characters fr the passwrd is 14. Once the passwrd and its cnfirmatin are entered, the user shuld click the buttn at the end f the page t create r update the accunt. A message infrming the user abut the success f the peratin will be displayed alng with the SFTP address where the user can cnnect. There are fur-accunt statuses: Nn-existent accunt: n accunt has been created yet. Expired Accunt 1 : The accunt has expired. Pending accunt: whenever the user has created r mdified the accunt, but the infrmatin is yet t be updated. It will be cmpletely created/mdified within 2 hurs. Active accunt: when the accunt is active. Once the accunt is active, the user can enter any FTP service (it is highly recmmended t cnnect t a SECURE FTP). Please nte that each user will nly be able t enter its wn flder and the system will autmatically redirect the user t this flder, therefre the path shuld nt be indicated. Only fr active accunts, a link named Public Keys will be available in rder fr the user t add Public Keys r erase already existent nes Nte that the SFTP accunts expire after 3 mnths f inactivity. After this time, the accunt is nt valid, until the passwrd is changed. Als, be infrmed that when a file with an incrrect name is sent thrugh SFTP, the file will be mved t a flder named BAD_FILES. This flder is created the first time the user uplads thrugh SFTP a file with an incrrect name. Frm this mment, all subsequent files with incrrect name will be autmatically mved t the BAD_FILES flder, and therefre n e2 file will be generated in this particular case. The files cntained in the BAD_FILES flder will nt be prcessed unless the user crrects the files names and uplads them again. Therefre, when uplading files thrugh SFTP, users shuld check if the BAD_FILES flder has been created and/r verify if the files they just upladed are cntained in this flder. Please be infrmed that the files cntained in the BAD_FILES flder fr mre than tw mnths will be erased File descriptrs The HOMU user able t decide which f its sub-users can have access t certain files (file descriptr ea, mk and wh ) thrugh the Files Dwnlad ptin. 1. Tick n the Visible bx nest t sub-user s name t grant access t the files. 2. Click the Cnfirm buttn t cntinue. August 30,

144 22 LOG IN TO ANOTHER COUNTRY 22.1 Lg in t anther cuntry The Multi Cuntry user will be able t lg in t thse cuntries the user has been granted access t. 1. Select the ISO cuntry cde yu wish t access frm the drp-dwn menu. 2. Click Cnfirm t cntinue. Please nte that the Multi Cuntry users will nly be able t select amng the cuntries listed in the drp-dwn menu. When the Multi Cuntry user wishes t change cuntry, the nly thing t d is t select the Lg in t Anther Cuntry ptin that is in the main menu and change the cuntry ISO cde. The Multi Cuntry users will have the same permissins as the LOMU in any f the cuntries t which they have been granted access. Nte that the Multi Cuntry Main users will nt be able t maintain the created subusers f the user they are supplanting. That is, related t the sub-users maintenance, they will nly have access t the Query All Sub-users ptin within the Sub-users Management mdule August 30,

145 23 MARKET MONITORING The Market Mnitring service is aimed t pinpint thse travel agents with abnrmal behaviur, with minimum time and resurces devted t risk management. This service has tw functinality levels, the basic MMR - Market Mnitring Reprt, and the EWS - Enhanced Agent Risk Management, as the enhanced slutin. The main characteristics f each system are as fllws: Market Mnitring Reprt - MMR Supprted by IATA Daily infrmatin n 4 different indicatrs Reprt cnfiguratin thrugh BSPlink Outputs in CSV frmat delivered t yur BSPlink inbx Included in the SCU charge Enhanced Agent Risk Management - EWS Supprted and cmmercialized by Accelya Up t 13 different indicatrs Web enabled Histrical trend f agent behaviurs Graphical interface and excel utput Drill dwn capabilities Daily alarm summary reprt n yur At an additinal cst 23.1 Activatin/Deactivatin Click n the I Want t Knw Mre ptin and a questinnaire will cme up n the screen; please, fill ut the frm and send. An Accelya representative will get in tuch with yu shrtly. August 30,

146 23.2 Cnfiguratin 1. Activate any f the given ptins frm the listing by selecting Yes. 2. Set yur wn threshld percentages. 3. Select the number f agents yu wuld like t have included in the reprt. 4. Click n the icn t save the changes. SAME CREDIT CARD USED This indicatr prvides the variatins n Tickets issued by the same agency with the same credit card. NUMBER OF TICKETS ISSUED This indicatr prvides the variatins n the number f transactins issued. AVERAGE AMOUNT PER TICKET This indicatr prvides the variatins n the average amunt per ticket issued by the Agency. Ttal amunt issued and number f tickets is used t calculate the average. SHIFT BETWEEN CASH & CREDIT This indicatr prvides the variatins n the share f amunts issued with frm f payment CASH and CREDIT. August 30,

147 Nte 1: variatins are the results frm the varius cmparisns that take place, i.e., DD: Current day/same day last week, WW: Current week/last week (7 days), WM: Current week/current mnth (30 days). Nte 2: the threshld sets up the percentage ver thse variatins the user wants t see. E.g., if set t 0.01%, means that ut f thse variatins taken frm the varius cmparisns already mentined, the user wishes t see it all; r if set t 100%, means that ut f thse variatins taken frm the varius cmparisns, the user wishes t see nly thse that exceed the 100% variatin and s frth. Please nte that each indicatr will generate 3 utputs based n the cmparisns that will be carried ut. SAME CREDIT CARD USED -> (DD,WW,WM) NUMBER OF TICKETS ISSUED -> (DD,WW,WM) AVERAGE AMOUNT PER TICKET -> (DD,WW,WM) SHIFT BETWEEN CASH & CREDIT -> (DD,WW,WM) 24 Pst Billing Disputes Thrugh this ptin, the airline will be able t manage the Pst Billing Disputes (PBD) initiated by any agent. Please nte that agents can initiate a Pst-Billing Dispute ver any dcument that falls under these transactin types: TKTT (tickets), EMDA & EMDS, RFND (refunds) and ADMA (ADMs). An imprtant cnditin fr such a dcument t be eligible fr a PBD actin is its issue date t be equal t r lwer than the maximum perid allwed fr initiating a pstbilling dispute. This perid is cnfigured by IATA and has a default value f 12 mnths Pending Pst Billing Disputes The Airline will be able t query the pending Pst Billing Disputes (PBD) that have been initiated by agents, as well as update them accrdingly. August 30,

148 When clicking n the details f a PBD, the fllwing frm will be displayed, allwing the user t update its status, enter a PBD reasn r attach files t prvide further infrmatin: PBD Agreement: The airline will be able t indicate if they Agree with the Agent r if they Disagree with the Agent. Please nte that when the Agree with Agent status is selected, the PBD will be finalized and classified as reslved in favur f the agent. If, hwever, the Disagree with Agent status is selected, the PBD cntinues. Please als nte that there is a maximum f 2 disagreement actins allwed per user, within the timeframe permitted by IATA fr the PBD reslutin. PBD Reasn: Any reasns can be added t prvide mre infrmatin regarding the pending PBD. Please nte that the field can als be used t simply send mre infrmatin (cmments) t the agent and can be used utside f the PBD updating prcess. Attach File: When pressed, files can be attached t prvide further infrmatin abut the pending PBD. Send Reasn: this buttn is nly fr sending a new reasn and will nt update the PBD status. Update PBD: The PBD will be updated with the new PDB Agreement status and an ntificatin will be sent t the crrespnding agent, as well as the BSP user (if they accrdingly cnfigured their alerts in BSPlink). Nte 1: Disputes shuld be reslved within the fllwing 30 days frm being raised. Hwever, if the agent r airline issues a disagreement n the last day (30 th ), an additinal 7 days will be allwed fr the PBD reslutin. August 30,

149 Nte 2: Shuld the airline nt reply within the allwed 30 days r if the 2- disagreement limit is reached fr bth parties, the dispute will have an autmatic status set in favur f the agent, by the system. The dispute then shuld be reslved utside f the BSP, between the agent and airline. Nte 3: Every PBD update will be ntified t the cncerned users, as lng as they have the alert crrespndingly set up Query Pst Billing Disputes This ptin gives the airline user the pssibility t query all the pst billing disputes fr which an agreement has already been reached. By clicking n the Submit buttn the system will return all the available results. The user als has the pssibility t filter the query by using any f the fllwing fields as filters: Agent Cde, TDNR, DAIS, PBD Date, Reslutin Date and PBD Agreement Status. A list f all the cmpleted PBDs will be displayed in the results page, with the fllwing fields: Agent Cde: 7 characters agent prefix cde. TRNC: Indicates the disputed transactin s type. TDNR: Indicates the dcument number. DAIS: date f issue f the pst-billing disputed dcument Currency August 30,

150 TDAM: Ticket / Dcument Amunt. PBD Amunt: Amunt being disputed in the PBD. PBD Date: Date f issue f the PBD. Reslutin Date: Reslutin date f the PBD. PBD Agreement Status: Final status f the PBD, which can be: "Agree t Agent": Airline agreed with the agent s dispute. "Agree t Airline": Agent agreed with the airline s reasn fr rejecting the PBD r the agent didn t reply t the airline s disagreement. "Agreement nt reached - t Agent": Airline did nt take any actin during the Maximum Reslutin perid (as cnfigured by the BSP) r the maximum f 2 disagreement actins allwed per user was reached. Nte: the results f this query can be dwnladed t an excel file, by clicking n the Dwnlad link lcated at the bttm right part f the page. When clicking n a dcument, a new windw is pened and the details previusly listed appear alng with infrmatin n the dispute's histry: every actin perfrmed, alng with the date/time and user that perfrmed it. Please nte that n actin, apart frm displaying histrical infrmatin, is pssible n these disputes: User: IATA cde f the user. Actin: Actin taken by the user. Attachments: Files attached t the PBD during the crrespnding actin, if any. August 30,