1 WHAT IS A MAIL FORWARDING SERVICE?

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1 MAIL FORWARDING SERVICE IMPORTANT UPDATES LAST UPDATED DATE DESCRIPTION LOCATION February 13, 2017 Added Postal Code Targeting service to the list of mail NOT forwarded as part of this service. Section What Is a Mail Forwarding service? Pricing Information Payment Options Delivery Standards at a Glance How to Purchase a Mail Forwarding service Service Features Service duration Mail recipients Forwarded items Special offers Self-Serve portal Mover Data Service Changes and cancellation Forwarding mail from a postal box Consumer Choice Destination Address Restrictions No Liability Privacy Act Change of Address Announcement Cards Enquiries Addressing WHAT IS A MAIL FORWARDING SERVICE? The Mail Forwarding service ensures that mail is delivered to a new or temporary address anywhere in Canada or the world when a business or residential customer moves, relocates, or wants the service for another reason. The service can be purchased online or at a post office. There are two Mail Forwarding service types that are available: Customers not returning to the old address must buy the Mail Forwarding for Moves. Mail delivery resumes to the old address upon service expiry. It is the customer s responsibility to notify correspondents of the new mailing address. If the service is for a deceased person, Mail Forwarding for Moves must be purchased. Customers who are returning to the old address, or who wish to forward mail for another reason, must buy the Mail Forwarding for Temporary Relocation (e.g.: Canadian residents wintering outside of the country). There are two Mail Forwarding service fee types: Residential fee: applies to one or more individuals, such as, but not limited to a family, using an address as a place of residence only. Business fee: applies to an enterprise of any sort, whether commercial, industrial, professional, social, artistic or altruistic, whether for profit or not, as distinguished from one or more individuals, such as but not limited to a family using an address as a place of residence only. 2 PRICING INFORMATION When forwarding mail addressed to individuals, residential prices apply. Business prices apply when a business name is included. To obtain information on pricing, see Canada Post Prices. Canada Postal Guide Page 1 January 16, 2017

2 Mail Forwarding Service - Canada Postal Guide 3 PAYMENT OPTIONS Acceptable proofs of payment and methods of payment. Some restrictions or conditions may apply PROOFS OF PAYMENT ONLINE AUTOMATED POST OFFICE NON-AUTOMATED POST OFFICE confirmation Customer receipt Postage stamps Printed online transaction receipt Service summary Meter Impressions METHODS OF PAYMENT BUSINESS CUSTOMER business cheque/certified cheque cash credit card (where available) debit card (where available) money order CONSUMER CUSTOMER cash business cheque/certified cheque (conditions apply) credit card (where available) debit card (where available) money order NOTE: Customers purchasing the Mail Forwarding service online must pay by credit card. 4 DELIVERY STANDARDS AT A GLANCE Delivery standards are estimates of how long it will take for the mail to be delivered. These delivery standards are not guaranteed. The delivery standard for forwarded mail can be calculated by adding the delivery standard of the postal service initially used and the delivery standard from the old address to the new address, plus one day. 5 HOW TO PURCHASE A MAIL FORWARDING SERVICE The service is available for purchase: online at canadapost.ca/mailforwarding (except if the request is subject to dispute regarding the receipt of mail) or at any post office. NOTE: When purchasing the service online, the customer s identity is validated through an authentication process using the customers credit card information. If the customer s identity cannot be validated, the customer still has the option to purchase the service online. Their identify will be verified at a post office by using government-issued customer identification. 6 SERVICE FEATURES 6.1 Service duration The Mail Forwarding for Moves service is offered for periods of: 12 months (recommended): The 12-month service option offers greater value and ensures movers won't miss annual or infrequent mailings, such as tax documents, car license sticker renewals, financial statements and membership/club renewals. 4 months: The service period is an economical option that provides short-term protection against mail being delivered to the old address, which can be extended, if necessary. Before the service expires, customers will have the option to extend for an additional four or 12 months. The Mail Forwarding for Temporary Relocation / Other service is offered for any duration. While the minimum price for Mail Forwarding for temporary residential service is based on a three month period, the minimum price for temporary business service is based on a period of one month. Customers can extend the service before the expiry date for as long as needed. If the original service purchased was for less than three months and the customer subsequently wishes to renew the service for any period of time, the price of the extension will be calculated based on the period in excess of three months. Page 2 January 16, 2017

3 6.2 Mail recipients Mail Forwarding Service - Canada Postal Guide Residential requests can include a maximum of four individual names. Business requests can include a maximum of two business names and two individual names. All mail recipients must share the same original and forwarding addresses. NOTE: If there are more than four mail recipients, a second service must be purchased DOCUMENT REQUIREMENTS In order to verify identity, a government-issued photo ID, (e.g., driver's license, passport) is required Additional Identification Requirements A legal document or a Letter of Authorization demonstrating the authority to act on behalf of a third party is required for the following: a business or organization another person (living at a different address then the requestor s) Additional Identification Requirements for a Deceased Person In some provinces, the name(s) of a deceased s legal representative(s) appears on the death certificate. If this is the case, the death certificate would be the only document needed to serve as proof of appointment. To forward mail on behalf of a deceased person, an executor, administrator or an appointed next of kin must provide one of the following documents: death certificate (issued by the applicable government Vital Statistics office), a medical examiner s certificate, a funeral director s certificate, a cremation certificate or other certificate of comparable authority (such as in the case of a death outside the country). AND proof of appointment as the legal representative or a satisfactory indemnity, by providing one of the following documents: Grant of Letters Probate; or Letters of Administration (with or without the Will attached); or Certificate of Appointment of the estate liquidator or certified statement of the liquidator (known as État certifié des droits du Liquidateur in the province of Québec); or Canada Post Statutory Declaration form ( ) regarding Proof of Authority. 6.3 Forwarded items If a valid Mail Forwarding service is in place, all mail will be redirected to the forwarding address indicated on the request. Mail NOT forwarded as part of this service include: Neighbourhood Mail Dimensional Personalized Mail Lettermail items bearing a Do Not Forward endorsement Personalized Mail bearing the name of the addressee followed by the words Or Occupant or similar Postal Code Targeting Parcels (e.g., Priority, Xpresspost, Xpressport Certified, Expedited Parcel and Regular Parcel ) Prepaid envelopes Registered Mail to an international forwarding address. Customers must ensure to advise senders of their new address, should they expect any such deliveries. January 16, 2017 Page 3

4 Mail Forwarding Service - Canada Postal Guide 6.4 Special offers As part of the Mail Forwarding service, Canada Post may send customers special offers with relevant products and services, on its behalf or that of other organizations. Customers' personal information is not disclosed to these organizations. NOTE: To opt-out of Special offers - visit canadapost.ca/mailforwarding-optout. 6.5 Self-Serve portal When an address is provided at the time of purchase, customers have access to a convenient online portal where they can sign-in to extend or make changes to their service. 6.6 Mover Data Service (Applicable if you are moving from a residential address.) Canada Post can provide the customer s new address to businesses and organizations that the customer deals with. These organizations must already have the customer s correct names and old address on file and agree to use customer s new address for the sole purpose of updating their customer records. This service helps customers continue to receive mail from infrequent mailers (for example, financial statements, licenses, tax forms and recall notices). If customers do not want Canada Post to assist in notifying organizations of their new address, they can opt-out of this feature at time of purchase. NOTE: To opt-out of the Mover Data Service after the initial purchase, sign-in to the self-serve tool at canadapost.ca/ signin and modify your selection under Contact Details; or contact us by telephone ( ). 6.7 Changes and cancellation Customers can extend, modify* or cancel the service, online at canadapost.ca/signin (when an address is provided at time of purchase) or at any post office by presenting the original receipt. No refund is provided when the service is cancelled after the start date. The original and destination addresses cannot be changed after the service has started. A new service must be purchased to forward mail to an address different than the one indicated on the original request. Canada Post reserves the right to not forward mail and end the service at any time. * Some exceptions apply (e.g., original and destination addresses after the start date). 6.8 Forwarding mail from a postal box The Mail Forwarding for Moves service applies if the agreement to use a box has expired; the service maximum duration is twelve months. The Mail Forwarding for Temporary Relocation service applies when the customer is still the owner of the box. 6.9 Consumer Choice Canada Post will resume the delivery of Neighbourhood Mail (flyers, etc.) to the original address when a Mail Forwarding for Moves service is purchased from an address which a notice to not deliver Neighbourhood Mail was provided Destination Address Mail can be forwarded from any Canadian address to any other address in Canada, the U.S.A. and most international destinations (dutiable items excluded). Page 4 January 16, 2017

5 6.11 Restrictions Mail Forwarding Service - Canada Postal Guide Mail addressed to customers who receive mail through a shared postal address cannot be forwarded. This includes: individuals receiving mail through an institution such as a business, hotel, motel, rooming house, nursing home, hospital or school businesses with a common postal address mail received through privately administered mailboxes. In cases of dissolved partnerships, marriages etc., if there is a dispute over who should receive the mail, a joint written agreement, signed by both parties, will be required No Liability Canada Post and its agents (including, but not limited to authorized dealers) shall not be responsible for any direct, indirect, general, special or consequential damages arising out of or in any way connected to the Agreement between the customer and Canada Post regardless of whether such damages are based on contract or tort Privacy Act The use of customer information gathered by Canada Post is governed by the Privacy Act. Visit canadapost.ca/privacy for details on personal information protection. Customers have a right to access all of their personal information collected by Canada Post for the purpose of delivering the Mail Forwarding service and to request that any inaccurate or missing information be corrected. 7 CHANGE OF ADDRESS ANNOUNCEMENT CARDS The two types of Announcement Cards are as follows: Complimentary Move Announcement Cards are offered to customers at post offices to notify correspondents of a new address. However, the customer must apply the applicable postage. Notice of New Address for Municipality-initiated and for Canada Post-initiated changes (i.e. street name change, street number change, conversion from rural route addressing to civic addressing). Canada Post will provide 12 months of free mail forwarding service and a limited quantity of postage-paid courtesy cards - Notice of New Address ( ). These cards can be obtain at the post office. 8 ENQUIRIES General enquiries concerning the Mail Forwarding service should be directed to Customer Service at canadapost.ca/ support or by phone at ADDRESSING A complete and valid address and postal code information are required as part of this service. See Addressing Guidelines for more information. January 16, 2017 Page 5