Account Information Services

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1 Account Information Services User guide web application Document date: 1 October 2016 Classification: Open Version: 7.1

2 Copyright equensworldline SE and/or its subsidiaries. All rights reserved. equensworldline is an expert leader in e-payment services and a registered trademark of Worldline. Confidential information owned by equensworldline, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from equensworldline. After approval, any copy or reproduction will include the following: acknowledgement of the source, reference and date of the publication, and all notices set out on this page.

3 Contents 1 Introduction Account Information Services Contact information Accessing AIS Retrieve account information Account information Results Error messages... 9 Version October 2016 Page 3 of 9

4 1 Introduction This user guide is meant for the users of the Account Information Services (AIS) and describes the functionality of the web application. 1.1 Account Information Services The AIS web application provides a service with which a BIC and IBAN code can be retrieved by entering an account number which is registered in the equensworldline database by the banks. The AIS web application is available on Target working days from AM to 6.00 PM. The optimal screen resolution for this web application is 1024 x 768 pixels. All the account information used in the user guide examples is test data. 1.2 Contact information Support Desk Technical questions related to the connection, certificates, availability of the web application. Functional questions related to the functionality of the web application. Telephone number: Working days: Monday to Friday Trading hours: AM PM supportdesk-ew@equensworldline.com Version October 2016 Page 4 of 9

5 2 Access AIS Log in via the website Click on 'Log in' in the right upper corner After the log in, the user will enter the main menu of Internet Services. In the right upper corner you can switch languages. Click on language to display a drop-down menu Select <Nederlands> for the Dutch version Select <English> for the English version Select <Deutsch> for the German version Version October 2016 Page 5 of 9

6 3 Retrieve account information Select the option 'Account Information Services' Enter the account number, in field Account Default Switch-over information needed is selected The user will also receive information about the Bank Switch Service Select <Next> Select <Cancel> to clear the screen Version October 2016 Page 6 of 9

7 3.1 Account information This screen shows the result of the query Results If an account number is not known at equensworldline, the sections as mentioned above will be empty. Also if a ING seven-digit account number is entered, not all sections can be filled because equensworldline does not have the required information. The result can contain the following specifications: Section Result Account number occurs in Bank Switch Service Yes The Account number occurs and is active in the Bank Switch service IBAN No The Account number does not occur or is not active in the Bank Switch service The IBAN based on the entered account number BIC The BIC code as registered at equensworldline IBN Computer center Branch number The Internal Bank Number belonging to the bank of the entered account number The banks computer centre where the entered account number belongs to as registered at equensworldline The bank branch number where the entered account number belongs to as registered at equensworldline Version October 2016 Page 7 of 9

8 Section Blocking Information Type of account Expired Result The block code of the account number as registered at equensworldline: No blocking, all debits allowed Blocked for all debit transfers Blocked for direct debit (incasso) only Blocked for credit transfers (creditor payments) only The type of account as registered at equensworldline: (Normal) current account Savings account G-Account Free account The status of an account as registered at equensworldline: No - account number is active yes - account number has expired Version October 2016 Page 8 of 9

9 4 Error messages Error message Error code Explanation Account Information Service temporary out of service Sender unknown Sender is not authorized for service (no contract) AIS001 AIS002 AIS003 Country code is not valid AIS101 Account number does not satisfy eleven check Account number is unknown Account Number is not in the range of ING Account number does not satisfy layout Dutch account number AIS102 An account number has 9 to 10 AIS103 AIS104 numerical positions and must satisfy the eleven check. An ING account number can also have 1 to 7 numerical positions. Only information about Bank account numbers registered at equensworldline can be called up The seven-digit account number is not in the account number range of the ING AIS105 An account number has 9 to 10 numerical positions and must satisfy the eleven check. An ING account number can also have 1 to 7 numerical positions. Version October 2016 Page 9 of 9

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