Online Courier: Alerts Service

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1 Quick Reference Guide Online Courier: Alerts Service The SunTrust Online Courier Alerts service notifies you of specific events on your accounts to help you take an action, like when your account balance goes below a specified dollar or when you receive a wire credit to your account. Alerts can be sent by , SMS text to your cell phone, or fax. Alerts should not take the place of accessing appropriate services and reports to obtain complete information. Signing On To Access Online Courier Enter your Company ID, User ID, and Password. Click Sign On or Launch. Note: Sign-on information is case-sensitive. If you enter your password incorrectly three times in a row, your User ID will be locked. Contact your company administrator to unlock your User ID. If you are signing on for the first time, the system will prompt you to enter and then re-enter a new password. Enter the information and click the Sign On button. To access the Alerts service, click the Account Information tab, then select Alerts from the drop-down menu. Select Alerts from the menu under Account Information Choose the type of Alert Click Create New Alert 1

2 Creating an Alert Before you can create a new SMS alert, you must accept Online Courier SMS Alerts terms and conditions located on the My Profile page under the My Settings tab. If you create an SMS alert without checking the box to indicate that you agree to the terms and conditions, you will not receive any SMS alerts. When you receive your first SMS message, you must respond with ENROLL to confirm and initiate the SMS message service. Check box to accept terms and conditions 1. From the list on the Alerts page, click the Alert type you wish to create. Refer to the chart at the back of this document for Alert types and definitions. 2. After the triangle opens, click the Create New Alert button. 3. Select Data Type from the drop-down menu (if applicable). 4. Enter the desired dollar amount. The default is $ From the Accounts drop-down menu, select individual accounts OR click the Add All button to add all eligible accounts. Note: Click the red X next to an account to remove it from the Alert. 6. Click the checkbox next to the desired delivery Channel(s): , Fax, and SMS. Alerts are sent to the address, mobile phone number, or fax number found under your User Profile. Please refer to the Navigation Quick Reference Guide to learn how to update User Profile information. Note: Information in ed Alerts can be sent as an html or as an encrypted.pdf attachment. 7. Click the Save button. Enter data type and amount Select account(s) Select delivery Channel(s) 2

3 Editing Threshold Amounts of an Alert 1. From the list on the Alerts page, click the Alert type you wish to edit. 2. Update the dollar amount. 3. Click the Update Alert Threshold button. Deleting an Alert 1. From the list on the Alerts page, click the Alert type you wish to delete. 2. Click the red X icon to the left of the account name. A Delete Alert message confirmation request appears. 3. Click the Yes button. 3

4 Alert Definitions Alert Type Controlled Disbursement First Presentment Controlled Disbursement Total Presentment High Balance Lockbox Deposit Low Balance Same Day ACH Transaction Total Lockbox Deposits Total Same Day ACH Credits Total Same Day ACH Debits Wire Transfer Credit Alert Definition An Alert containing the Controlled Disbursement First Presentment total when the amount exceeds the designated An Alert containing the Controlled Disbursement Total Presentment total when the amount exceeds the designated An Alert containing your account balance (Closing Ledger, Opening Available, or Collected Balance) when the balance exceeds the designated An Alert when a lockbox deposit memo posts to your account and the value exceeds the designated An Alert containing your account balance (Closing Ledger, Opening Available, or Collected Balance) when the balance goes below the designated An Alert containing ACH credit or debit transactions posting to your account when the amount of the transactions exceeds the designated An Alert containing the total lockbox deposit amount posting to your account when the amount exceeds the designated An Alert containing the total ACH credit amount posting to your account when the amount exceeds the designated An Alert containing the total ACH debit amount posting to your account when the amount exceeds the designated An Alert containing wire credit detail posting to your account when the amount of the transactions exceeds the designated. Information that is faxed or ed contains all of the detail for the payment. Information that is sent by SMS text contains the last four digits of your account number, the amount of the wire, the date and time the wire was received, and the sender name. Wire Transfer Debit Alert An Alert containing wire debit detail posting to your account when the amount of the transactions exceeds the designated. Information that is faxed or ed contains all of the detail information for the payment. Information that is sent by SMS text contains the last four digits of your account number, the amount of the wire, the date and time the wire was sent, and the beneficiary name. 4

5 Signing Off To Sign Off Click Sign Off to end your session. The system confirms that you have successfully signed off. Getting Help Click the Help link at the top right of any page. If your User ID or Password becomes disabled, contact your company security administrator (CSA) about resetting your User ID and Password. If you need technical assistance, please contact SunTrust Treasury Management Technical Services at Representatives are available from 8:00 a.m. - 6:00 p.m. ET Monday through Friday on bank business days. For all your other service needs, please call your Treasury Management Client Services Specialist at Representatives are available from 8:00 a.m. - 6:00 p.m. ET Monday through Friday on bank business days. SunTrust Bank, Member FDIC 2016 SunTrust Banks, Inc. SunTrust and Online Courier are federally registered service marks of SunTrust Banks, Inc. 5 STB T&PS OLC Rev. 11/16