MOBILE APPLICATION SITION

Transcription

1 MOBILE APPLICATION Set Up... 1 Installing the App... Loggin In... Home Screen... 4 Job Board... 5 Checking In/Out Closing Non-Complianes... 8 IN P SITION Service verification made easy. updated 05/09/017

2 INITIAL SET UP Contact Us Technical and Invoicing General Questions Manage Technicians Company ID: ABCD1 4 Change Password Log out Add new record Refresh Dashboard Available Jobs Name Username Test Tech Test Edit Reset Pin Delete Invoices Add new record Refresh Non-Compliances Account Settings Resources Add new record Name Username Refresh Mobile App 1 Name: Early Pay Username: Insert Cancel Add new record Refresh 1 In order to allow your technicians to access your company s assignments on Divisions mobile app, you must first log in to your company s portal account on and choose the Mobile App tab. NOTE: Only portal users will have access to the Job Board on the mobile app. To add a technician, click the plus sign next to add new record. Enter the technician s name in the Name field, and create a user name for them in the Username field. Your first name as a username is easiest. Your technician will need this information the first time they log in to the app. When finished, click Insert. To modify information for a technician, select the Edit, Reset Pin, or Delete button to perform the desired function. NOTE: All PIN numbers are set to 145 until the technician resets it on their mobile device on first login. 4 Please make note of the Company ID. Your technicians will also need this number when logging in for the first time. page 1

3 INSTALLING THE APP Installing InPOsition on an iphone 1 Tap the App Store icon on your iphone. Type Divisions Maintenance Group in the search bar. FREE Tap the Free or Install button to begin the download. Installing InPOsition on an Android device 1 Touch the google play icon on your phone. Select the magnifying glass for search, and type Divisions Maintenance Group. Tap the Install button to begin the download. page

4 LOGGING IN 1 1 Tell the app which company you are with by entering your Company ID. This ID is comprised of four letters and three numbers (e.g. ABCD1) can be found on the Mobile App tab on You can either enter use your username for the app, which is assigned to you via the Provider Portal OR you can use your Provider Portal . NOTE: If you want to have access to the Job Board, log in using your Provider Portal . If you are logging in using your username, enter in your 5 digit PIN. On your first login, this number will be 145. You will then be prompted to change it to a number of your choosing. If you are logging in using your Provider Portal , enter in your portal password to access the app. page

5 THE HOME SCREEN After your successful login, the app will show you a list of properties for which your company has assignments in the next seven days. This list is automatically sorted showing properties closest to your current location first. You may also opt to sort the list by customer and due date. Tap any of these items to access and close the available assignments. The home screen houses three types of records for your selection: Log Out Job Board (1) PO s for service calls If there are multiple PO s available at a location, it will be displayed like this: ( items). Tapping on the right arrow will reveal the available PO s. Contract non-compliance issues waiting for corrective service These are easily identified by the NON prefix Completed items Items that you have completed will remain on your home screen for seven days, but are designated as complete with grey shading. PO ( items) NON SuperMart: Lincoln Blvd PO Lincoln Blvd 1/1 1.mi Here is where you can access the Job Board. By tapping on this button, the app will direct you to the avaialble jobs on the Job Board. NOTE: Android users will see a Menu Icon where they can access the Job Board. SPECIAL HOME SCREEN INDICATORS After a technician or technicains have checked in, the following home screen indicators will appear: Yellow Dot You are checked out of this work order with either Needs Authorization or Requires Follow up Red Circle Another technician is checked in to this work order. Red Dot This technician (you) is currently checked in to this work order. Android Indicators PO ( items) PO Requires Followup ( items) 6 Sunny Lane ( items) Checked In SuperMart: Lincoln Blvd PO Lincoln Blvd 1/1 1.mi ( items) 6 Sunny Lane Other Technicians Checked In page 4

6 THE JOB BOARD When is a job is posted to the Job Board, you will receive a push notification about the available job. Make sure you have allowed for push notifications through the app. Tap on the push notification and the app will take you directly to that available job. You can also see available jobs by tapping on Job Board or the Menu icon (Android users). The app will take you to a full list of all availble jobs, just as you would if you were on your computer. Click on the available job to access more information. Then tap Apply if you would like to apply for the job. iphone Push Notification Home Screen Log Out Job Board Job Board (1) A new plumbing job is now available CAS Job Details Available Jobs Available Jobs CAS Plumbing Broken faucet in men ts restroom needs replaced PO SCOPE OF WORK: Broken faucet in men s restroom needs to be replaced Plumbing ( items) Clogged toilet in women s restroom Plumbing NON drain in deli not draining properly JOB REQUIREMENTS: ADDRESS: SuperMart: West Elm St 1109 SuperWest, KY Miles IVR Requirements SuperMart: Lincoln Blvd Plumbing SuperMart: Lincoln Blvd flush valve broken in men s restroom 1.mi 1/1 PO mi 407 Lincoln Blvd Invoicing Instructions You will receive a push notification when a job is posted to the Job Boad. Make sure you set your permissions to allow for these notifications. Tap on Job Board to view available jobs. The number of jobs not viewed is also shown here. Jobs highlighted in grey are the ones you have already viewed. Once you ve applied for a job, it will disappear from this list. Scroll to view all the details of the job and tap Apply when you re ready. If you do not wish to apply for this job, simply ignore the request and it will eventually disappear from your list. Home Screen Job Board Job Details Android Push Notification CUSTOMER Sync Search Info Job Board (1) Requires Followup Broken faucet in men s restroom needs to be replaced Log Out ( items) Viewing Job: SuperMart 1109 CAS Irrigation Repair PO CAS Available Jobs Irrigation Repair SuperMart: West Elm St 1109 SuperWest, KY Miles Checked In A new plumbing job is available CAS broken faucet in men s restroom ( items) 6 Sunny Lane Other Technicians Checked In Irrigation Repair page 5

7 CHECKING IN / OUT 1) Once you have selected the correct assignment, you will see site specific information, such as the address, PO number, service type and scope description. You will then tap on the Check In button at the bottom of your screen to check in. ) Once you ve checked in, you will notice a red dot will appear informing you that you are currently checked in to that particular location. You will also see all users that are currently checked in to the same location as you (Androids are the same). Item Details Item Details PO PO Service Plumbing Scope sink drain in women s restroom needs to be unclogged Service Plumbing Scope sink drain in women s restroom needs to be unclogged Photos No photos available Photos No photos available My Photos My Photos Take Photo Take Photo Notes Notes Send Send Checked In Users Tech1 Tech Check In Check Out Currently Checked In If there are photos attached to the case, Providers will be able to see where photos were taken via a map pin drop. page 6

8 CHECKING IN / OUT Tap Take Photo to take before/after photographs of the conditions on site. You will also be asked to identify if the photo is Before Completion or After Copletion. If photographs are required by Divisions for a particular job, you will not be able to check out until at least one photo has been captured. Item Details PO Service Plumbing Scope sink drain in women s restroom needs to be unclogged Photos No photos available My Photos Take Photo You have the option to add a note to the record, although this is never a required field. Notes Checked In Users Tech1 Tech Send To officially check out, tap on Check Out. Check Out Currently Checked In You will have the option to choose your check out status. Job Complete: You have finished the work on site. Requires Authorization: A Proposal is needed, etc. Requires Follow Up: Parts need to be ordered, etc. page 7

9 CLOSING NON-COMPLIANCE Notes about closing non-compliance: When Divisions inspects properties and identifies that contract services have not been sufficiently performed, a Non-Compliance incident will be created and the Provider will be notified. Providers must provide proof that the issue has been resolved by providing photographs and a completion time. This mobile app provides the easist way to fulfill this requirement, although the Provider Portal may also be used. Item Details NON Once you have selected the non-compliance record, you will see site specific information, such as the address, service type and description of the issue. If there are any photographs taken of the problem, they will also display here. Service Landscaping Scope Clean tree sticks in bed in front of Sunny flats Photos Use this button to take photos of the completed work. At least one photo must be captured before the record can be closed. My Photos Take Photo Notes You have the option to add a note to the record, although this is never a required field. Send Tap Complete Non-Compliance to close/finalize the noncompliance issue, recording both the time and date of your completed service. Complete Non-Compliance page 8