Verifying Coverage for PEMCO glass claims using Claimsoffice.com. From the main page ( click the Login tab.

Transcription

1 Verifying Coverage for PEMCO glass claims using Claimsoffice.com From the main page ( click the Login tab.

2 On the login page, enter your username and password.

3 From the main page, click on the top link for Pemco Glass Coverage Verification.

4 To verify coverage, enter the required information (insured name, policy number, date of loss, and VIN) and click Verify Coverage. If coverage is verified, the system will generate a dispatch number this will be the reference number to use when you re ready to submit an invoice.

5 If the VIN you ve entered is even one character different from what is on the customer s policy, the system will be unable to verify coverage. You may get an error message that looks like this: Try entering the first 10 digits of the VIN and clicking Verify Coverage again to bypass this error.

6 If the first 10 digits of the VIN are correct, the screen will update to assign a dispatch number. Notice that the Enter Glass Invoice Online button is grayed out you will have to enter a full 17-digit VIN and click the Update VIN button in order to click through to enter an invoice.

7 If the VIN is a character off (in the last 7 digits), you will still be able to proceed with the invoice once you reach the Vehicle Information screen, you may have to enter the vehicle details manually if the VIN is not recognized. Other troubleshooting tips: The second most common error is entering the incorrect policy name. Be sure to enter the policy holder s last name exactly as it appears on the insurance card. If you ve checked and verified all your information and you still receive an error message like the one below, you will need to contact Pemco directly at GO-PEMCO to verify coverage. Once the repair has been completed, you can submit your invoice by any of the following methods: - to glass@claimsoffice.com - Fax to Submit online

8 If you choose to submit by or fax, please be sure to include the dispatch number on your invoice. To enter your invoice online, please see the next steps. Submitting Invoices Online If you ve already received a dispatch number from running your coverage verification, there s no need to enter all of the policy holder s information again. After logging in, return to Pemco Glass Coverage Verification from the Main screen. Click the small button you see at the left of the Dispatch Lookup Panel. This will open new fields for you to use to bypass entering all of the customer s information over again. Here, enter your dispatch number and VIN, and click Search to pull up the initial coverage verification screen.

9 This should bring up all of the information you entered before and allow you to continue to the invoicing process by clicking Enter Glass Invoice Online.

10 On the Insurance Information screen, enter your invoice number, job date, and invoice date. The rest will be auto-filled from the information you ve already provided. Scroll down and click Next Step.

11 On the Vehicle Information page, verify that the vehicle information is correct. If it is incorrect, or if the fields are blank because the VIN isn t recognized, use the drop-down menus to select the correct information. Click the Next Step button to move on.

12 On the next screen, click Add/Remove Item(s) to select parts and/or labor items.

13 On the right of your screen, select the glass you are replacing by clicking the button next to the name. This will open a list of potential NAGs parts for the vehicle selected. Click the button for the type of part needed and check all of the boxes that apply (all associated labor, kits, moldings, etc. will be found here too, and all values calculated for you). If you need to add an unlisted or Non-NAGS part, enter the part number in the box at the bottom right and click Add.

14 This will take you to another screen where you can enter description and price information:

15 If your invoice is for windshield repair only, simply enter the number of chip repairs in the box at the top left under Enter Number of Repairs and click Add. This will bring you back to the main invoice and calculate the amount

16 for you. Once all relevant items have been checked, click Return to Invoice. Review the items that appear on the invoice. Did the pricing calculate correctly? Did you click the wrong part accidentally? You can easily delete a line item by clicking the red next to the right of that item. If you need to

17 keep a line item, but the pricing or discount is incorrect, you can click the magnifying glass to edit those values as well.

18 The final steps are to enter your tax rate and deductible (if applicable) in the appropriate boxes. The system will automatically re-calculate your total for you. Once you ve entered all your information and reviewed it as correct, click Submit for Payment to complete the process.