NextMD Patient Portal Guide

Transcription

1 Internet Security Below are some suggestions to help keep your health information secure: Use a password that is easy to remember but difficult for others to guess. Some web browsers will ask you to save your usernames and passwords. It s recommended not to use this feature. If you use a public or share a computer, it s important to sign out each session; you can do this by clicking LOGOUT. Make sure you computer has an up-to-date antivirus program and make use of a firewall. Never leave your computer\laptop with a session left open. Enrolling in NextGen Patient Portal 1. Open the welcome to Nextgen patient portal sent from the practice and click on the nextgen patient portal link. If for any reason you did not receive an from your practice, go to 2. The link will direct you to the terms and conditions of using NextMD. Created or Update: 04/23/2014 NextGen Version 5.8 Page 1 of 9

2 a. If you went to you would click on Enroll Now. This will then take you to the terms and conditions page. 3. Once you accept the terms and conditions- you will be prompted to enter your token number and address and then click submit Note- The address must be the same address you gave the practice. Created or Update: 04/23/2014 NextGen Version 5.8 Page 2 of 9

3 4. Create your user name and password by filling out the required red fields. User names and passwords are case sensitive and must be between six and 20 characters. Passwords must contain at least one number. 5. Setup Your Login Security Authorization- You will be prompted to answer your login security question. Pick a question from the drop-down list and then create an answer. 6. Password Recovery Credentials- Create a question and answer that will aid you if you were to ever forget your password, then click Submit to complete the enrollment process. You can now access your patient portal by using your user name and password. Created or Update: 04/23/2014 NextGen Version 5.8 Page 3 of 9

4 NextMD Patient Portal Features 1. Contents Pane- enables you to access all the pages in the patient portal website. Using the tabs and links will help you navigate through the portal. Home - By default this will display when you log onto the patient portal. It displays a link for new items in the Inbox, Contact information alerts, appointment reminders, etc.. Inbox will show all messages and documents that were received by your practice. Sent Items allows you to view messages, documents, etc. that were sent to your practice. My Account- allows you to manage\update your patient portal account information. Along with changing your rights that care managers have to your patient portal. Created or Update: 04/23/2014 NextGen Version 5.8 Page 4 of 9

5 2. Navigation Pane-Enables you to access all the pages on the website. Home- Enables you to access alerts and appointment reminders for each practice you are in enrolled in. Mail- Enables you to view all messages and items received from and sent to practices. Tasks- Enables you to compose messages, request appointments, renew medications, request personal health records and research medical topics. My Account- Enables you to manage your patient portal account information. 3. Locked Account- You cannot access your patient portal account If you fail to log in to your patient portal account with four continuous failed attempts (with an incorrect password), the system locks your account. However, the system will automatically unlock your account after 20 minuetes. If the practice locks your account, you will receive an stating that you need to contact your physician s practice to unlock the account. Created or Update: 04/23/2014 NextGen Version 5.8 Page 5 of 9

6 4. Resetting Your Password If you need to reset your password, access the patient portal website ( click on Need help with your user name and password? link. The Forgot your login information? page will display. I. If you know your user name and answer to the forgot password question, select the I have my user name option. Created or Update: 04/23/2014 NextGen Version 5.8 Page 6 of 9

7 II. Enter your user name, and click Next (the reset your credentials page will display). III. Enter your answer to the forgot password question, and click Submit (a message will display notifying you that an has been sent with a link to reset your password.) 5. Recovering Your User Name- If you need to reset your user name, access the patient portal website ( and click on Need help with your user name and password? link. The Forgot your login information? page will display. Created or Update: 04/23/2014 NextGen Version 5.8 Page 7 of 9

8 i. Enter the following information: First Name Last Name Address Date of Birth Zip Code ii. Click Next (a message will display notifying you that an has been sent with a link to reset your password.) Managing Your Account: 1. Managing User Grants- If you allowed a care manager access to your patient portal during the enrollment process; they automatically have FULL rights to your patient portal. However, you are able to limit access by clicking on the My Account tab, then click on Manage User Grants link. The manage user grants page will display a list of people associated with your account. In the Who Manages My Account section, click the Edit link next to the person to manage their rights and permissions. Created or Update: 04/23/2014 NextGen Version 5.8 Page 8 of 9

9 2. Removing a dependent from your account- click on the My Account tab, then click on Manage User Grants link. The manage User Grants page will display a list of people associated with your account. Created or Update: 04/23/2014 NextGen Version 5.8 Page 9 of 9