How do I set up my Voic for overseas travel

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1 Getting started Voic 901 is set up and ready to go on all new O2 phones. If it is has been switched off on your phone for some reason, just dial free from your mobile to activate it. On activation follow the prompts to personalise your PIN. If you miss any of the prompts the process is to simply dial 901, key * and then 4. How do I set up a Voic PIN You will automatically be prompted to set your own PIN when dialing 901 for the first time or if your PIN is still set to the default (8705). To change your PIN at any time dial 901, key * and then 4. How do I set up my Voic for overseas travel Before leaving the UK dial from your handset, you will receive a text message with your personal Voic Retrieval Number. Save it to your address book so you have it to hand for all your trips abroad. To do this whilst roaming dial and you will hear your number Voic Retrieval Number. How do I extend/ reduce divert to voic ? To change the ringing time on a "voic " divert - Key **61*901*11*NO.SEC# SEND (ADD SEC IN INCREMENTS OF 5) The maximum time delay that can be set is 30 seconds How can I further protect my Voic messages You can arrange to have a PIN prompt everytime you dial your voic (even from your mobile). To do this, dial 901, key *, key 4 then 4 again then 2. To turn it off again simply dial 901, enter pin, key * and then 4 and follow the prompts. Record your greeting Let people know they have reached you with your own personal greeting. To record your greeting: Dial 901 to access your Voic , Key * and then 3

2 Follow the prompts and record your message. It's easy to change it if you do not like it. Check your messages To retrieve your messages at any time, dial 901. To switch Voic off... Dial free from your mobile to turn your Voic off. To Listen to you messages from a landline... Dial your mobile number Press * to interrupt the greeting When prompted enter your mailbox pin number Key 2 to listen to your messages This is charged at your standard landline costs (dependant on Service Provider). If you have not changed your PIN via your O2 mobile phone you will not be able to access your messages from a landline or your mobile. 901 Message Capacity You can store up to 40 messages or minutes of messages in your mailbox. Each stored message can be up to four minutes long. Messages can be stored for up to 30 days if you are a Pay Monthly customer and up to 17 days if you are a Pre Pay customer. Get notified by either text or ring back Choose how you re told about new messages There are three ways we can let you know when you have a new message: Text message Phone call - you will receive a call straight after the message has been left, then a further two calls at 5 minute intervals followed by a text, if the message has not been listened to. The on-screen Voic symbol (this depends on handset type see Related Links) You can choose the method that suits you best and change it at any time by:

3 Dialling 901 Keying * for greetings and mailbox settings and then 4 Following the prompts Find out when your messages were received You can set Voic up to tell you the time and date your messages were received by: Dialling 901 Keying * for greetings and mailbox settings, then 4 and then 2 Following the prompts If you don't want to set this up for every message, you can still find out the time, date and caller number of specific messages by keying 8 during or after the message. Call return You can call the person who s left you a message back without exiting Voic . Just key 5 during or after their message and we ll put you through. Calls are charged at the standard rate. If you dial 901 from your handset and press 5 for Call Return, your number will be withheld providing you have the withhold number facility set up on your handset. Message forwarding & reply You can forward a message that someone has left you directly to another Voic 901 user or send a reply directly to the caller's mailbox by simply keying 7 at the end of the message. You will be asked to attach a note to the message just so the person you are sending it to knows who it is from. You can also forward messages quickly and easily to more than one person by setting up a distribution list. You can have up to nine distribution lists each with up to 20 numbers in them. To create a distribution list, dial 901 key * and then 6. Please note. Messages can be sent to any 901 user and are charged at your standard tariff rate for the time spent in 901.

4 Setting standard diverts Divert type To Activate To Deactivate Not reachable **62*901# Send ##62# Send Busy **67*901# Send ##67# Send No reply (add sec in increments of 5)* **61*901*11*no.sec# Send ##61# Send All calls (unconditional) **21*901# Send ##21# Send To cancel all diverts simultaneously N/A ##002#Send To Check the status *#(Divert Code - 62,67,61,21) # SEND N/A *Note: You only need to press * 11 * if you want to change the length of time your phone rings before it goes to Voic . It's normally set to 30 seconds, but if you prefer, you can amend this to 5-25 seconds in increments of five seconds. Send your message notifications to another number You can get your Voic notifications sent to an alternative number (ring back only). To set this up, contact customer services. Once this is done initially you can cancel and reinstate the service yourself through the Voic main menu (dialling 901 and keying *). Please note. Calls to an alternate number are charged at the rate for a call dependant on its destination; i.e. mobile to mobile, mobile to landline, O2 to O2, cross network.

5 Retrieval menu Key Key 0 Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9 Service Pause or continue message Replay the message Save message Delete message Skip back 5 seconds Return the call Skip forward 5 seconds Forward the message directly to someone else Hear the time and date the message was left Choose a text reply to send Distribution Lists To create a distribution list: Key 901 Key * to enter the main menu Key 6 to enter the Distribution List Menu Key 4 to enter the create a distribution list menu Enter the number of receipients required Key 3 to enter the add a distribution list menu Key 2 to add a mail box number (mobile number). Enter the mailbox number and key * to add To send a message to a list in the normal way: Key 901 Key * to enter the main menu Key 5 to enter the Message Recording Menu Key 2 to record the message you want to distribute Enter the list number Key 0 to start recording Key 0 to end recording Key 2 to deposit the message You will hear confirmation that the message has been deposited Instructions to Embed Multiple Lists within One List: The embedding of a list within a list allows the user to send one message to more than one list or more than 20 users at a time.

6 The total number of users who can be contained in a list has now been increased to 99. Below are the basic instructions for how to embed a list within a list and assumes that the original lists have already been created: Dial 901 Key 8 to enter the main menu Key 6 to enter the Distribution List Menu Key 4 to enter the Distribution List Create Choose a list number Key 7 to add a list to this list Choose another (already full) list number Key 8 to save REPEAT the above to enter more lists to this list

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