Text Services Customer Guide

Transcription

1 Text Services Custmer Guide Overview Landus Cperative has recently updated the prcess fr signing up fr text services. We nw ffer the ability t sign up fr cash bids, harvest hurs f peratin and cmpany updates/events in ne place! Custmer Lg In G t Click Sign Up fr Texting Services New Subscribers Click Create New Accunt Page 1 f 12

2 Enter yur First Name. Enter yur Last Name. Create yur Passwrd. Passwrds must be frm 1 t 10 characters in length. Passwrds can cntain numbers, letters, r special characters. Upper and lwer case are permitted. Enter yur Mbile Number. Include area cde and number. N punctuatin is required. Fr example, Review the infrmatin in the NOTE sectin. If yu wish t cntinue, click Save. The system displays the Available Text Services sectin. Page 2 f 12

3 Bids Click the bx next t Bids t receive cash bids infrmatin. When the Bids checkbx is selected, the system displays a drpdwn bx t select ne lcatin t receive bids frm. Yu will receive bid infrmatin at 8:00 am, 10:30 am, and 2:00 pm any day that the bard is pen. If yu d nt wish t receive bid texts, leave the checkbx blank. Sample bid text: Page 3 f 12

4 Harvest Hurs f Operatin T receive messages regarding lcatin hurs during harvest, click the checkbx next t Harvest Hurs f Operatin. The system displays an alphabetical list f ur lcatins. Click t select ne r mre lcatin(s). At least ne lcatin must be selected. T select mre than ne lcatin, hld dwn yur Ctrl key while selecting the lcatins. Selected lcatins are highlighted in blue. Page 4 f 12

5 Yu will receive harvest hur text messages 7 days a week at 4:00 pm with lcatin hurs, ne text message fr each lcatin selected. Harvest hurs texting will start when harvest begins, which will vary frm year t year. If a lcatin s hurs change after the 4:00 pm message has been sent, yu may receive an additinal text with the change in hurs. If yu d nt wish t receive harvest hur texts, leave the checkbx blank. Cmpany Updates and Events By default, the system selects the checkbx fr this service. This service is used t send special messages such as meeting schedules, infrmatin abut custmer appreciatin events, r bin and lcatin status updates. If yu d nt wish t receive miscellaneus text messages, click the checkbx t deselect this service. Click Save t save yur preferences. The system cnfirms yur preferences have been prcessed: Page 5 f 12

6 Cnfirm yur subscriptins. Yu will receive a cnfirmatin text message fr each text service selected abve. If yu pted t receive Bids, Harvest Hurs, and Cmpany updates, yu will receive 3 separate cnfirmatins. Fr example, t activate the Bids service, yu will receive a text message such as the fllwing: Please reply YES t cnfirm yur request fr Landuscperative.cm texting svc: Bids Yu MUST respnd YES t each separate text message t activate the service. Once we receive yur cnfirmatin(s), yur accunt is activated and yu will begin receiving text messages. Returning Subscribers Lg in: If yu have previusly subscribed t texting services: Enter yur Mbile Number, including area cde and number (n punctuatin required). Enter yur Passwrd. Click Lgin. Frgt yur Passwrd? Click the Frgt Passwrd buttn. Page 6 f 12

7 The system displays the text message passwrd reset screen. Enter yur Mbile Number, then click Reset. The system displays this screen and sends yur new passwrd t yur mbile phne. Reset passwrd message sample: Yur Landus Cperative Texting Service passwrd has been reset t XXXXXX. Click the Lgin r Return t Texting Hme buttn. Lg in t the system using the passwrd yu received in the text message. Yu can either keep the system generated passwrd r lg in and change it. See instructins fr hw t change yur passwrd belw. Change Yur Passwrd G t Click Sign Up fr Texting Services. Page 7 f 12

8 Lg in t yur accunt with yur Mbile Number and Passwrd. Backspace ver r select and delete the current passwrd n the screen. Click Save The system cnfirms that yur changes have been prcessed. Yu can lg in with yur new passwrd right away. Page 8 f 12

9 Change Yur Preferences G t Click Sign Up fr Texting Services. Lg in t yur accunt with yur Mbile Number and Passwrd. Edit yur text message service preferences. Bids Subscribe by clicking t select the checkbx, then select a single lcatin. Unsubscribe by clicking t deselect the checkbx. T change the lcatin frm which yu receive cash bids, simply scrll thrugh the list and select the new lcatin. Harvest Hurs f Operatin Subscribe by clicking t select the checkbx, then select yur lcatins. Unsubscribe by clicking t deselect the checkbx. Hld yur Ctrl key, then click t add additinal lcatins. Nte: if yu have multiple lcatins selected and yu click an additinal lcatin withut hlding yur Ctrl key, all lcatins will be deselected. Save yur changes. Click the Save buttn. The system cnfirms that yur changes have been prcessed. If yu add a service: Yu will receive a cnfirmatin text message fr each new service. Yu must reply YES t the cnfirmatin text message t activate the service. Page 9 f 12

10 If yu change a service: Changing the lcatins selected n Bids r Harvest Hurs will nt send a cnfirmatin message. N actin is required. If yu remve a service: Yu will receive a text message ntifying yu f the change. Fr example, if yu deselect Cmpany Updates and Events, yu will receive this message: This message cnfirms yur unsubscriptin t Landuscperative.cm texting svc: Cmpany Updates and Events Unsubscribe frm Text Services G t Click Sign Up fr Texting Services. Lg in t yur accunt with yur Mbile Number and Passwrd. Yu can unsubscribe frm ALL services at nce r specific services. Unsubscribe frm ALL Services Click the Unsubscribe buttn. Page 10 f 12

11 Enter yur Mbile Number. Click Save. Yu will receive a message fr each text message service yu are subscribed t cnfirming the change. Sample unsubscribe message: This message cnfirms yur unsubscriptin t Landuscperative.cm texting svc: (service name) Unsubscribe frm specific services: T unsubscribe frm specific services, there are 2 ptins: Optin 1- Fllw the steps abve in the Change Yur Preferences sectin abve. Page 11 f 12

12 Yu will receive a text message frm each service, cnfirming yur unsubscriptin. N further actin is required. Optin 2 - Reply STOP t a message frm the specific service. Fr example, yu can reply STOP t a Bid text message. The system will cnfirm yur unsubscriptin with a text message: Yu have successfully been unsubscribed. Yu will nt receive any mre messages frm this number. Reply START t resubscribe. Help Please call the Landus Cperative Grain desk at fr assistance during regular business hurs. Mnday thrugh Friday, 8:00 a.m. t 4:30 p.m. Page 12 f 12