Title Page. Business Center. User Guide. January CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA Phone:
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1 Title Page Business Center User Guide January 2018 CyberSource Corporation HQ P.O. Box 8999 San Francisco, CA Phone:
2 CyberSource Contact Information For general information about our company, products, and services, go to For sales questions about any CyberSource Service, or call or (toll free in the United States). For support information about any CyberSource Service, visit the Support Center at Copyright 2018 CyberSource Corporation. All rights reserved. CyberSource Corporation ("CyberSource") furnishes this document and the software described in this document under the applicable agreement between the reader of this document ("You") and CyberSource ("Agreement"). You may use this document and/or software only in accordance with the terms of the Agreement. Except as expressly set forth in the Agreement, the information contained in this document is subject to change without notice and therefore should not be interpreted in any way as a guarantee or warranty by CyberSource. CyberSource assumes no responsibility or liability for any errors that may appear in this document. The copyrighted software that accompanies this document is licensed to You for use only in strict accordance with the Agreement. You should read the Agreement carefully before using the software. Except as permitted by the Agreement, You may not reproduce any part of this document, store this document in a retrieval system, or transmit this document, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written consent of CyberSource. Restricted Rights Legends For Government or defense agencies. Use, duplication, or disclosure by the Government or defense agencies is subject to restrictions as set forth the Rights in Technical Data and Computer Software clause at DFARS and in similar clauses in the FAR and NASA FAR Supplement. For civilian agencies. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraphs (a) through (d) of the Commercial Computer Software Restricted Rights clause at and the limitations set forth in CyberSource Corporation's standard commercial agreement for this software. Unpublished rights reserved under the copyright laws of the United States. Trademarks CyberSource, The Power of Payment, CyberSource Payment Manager, CyberSource Risk Manager, CyberSource Decision Manager, CyberSource Connect, Authorize.Net, and echeck.net are trademarks and/or service marks of CyberSource Corporation. All other brands and product names are trademarks or registered trademarks of their respective owners. 2
3 Contents CONTENTS Recent Revisions to This Document 5 About This Guide 6 Audience 6 Scope 6 Conventions 6 Note and Important Statements 6 Text and Command Conventions 7 Related Documents 7 Customer Support 7 Chapter 1 Introduction 8 Logging In 8 User Types 9 Navigating the Business Center 9 Chapter 2 Transactions 10 Using the Date Filter 10 Free-Text Search 11 Using Advanced Search 12 Filtering Search Results 13 Editing Transaction Search Results Layout 13 Reordering Columns in the Transaction Search Results Layout 14 Exporting Search Results 14 Viewing Transaction Details 14 Using Saved Searches 15 Token Management 16 Business Center User Guide January
4 Contents Chapter 3 Analytics 18 Generating Analytics 19 Viewing Analytics Data 19 Chapter 4 Reports 20 Creating a Report 21 Downloading Reports 22 Editing Reports 22 Deleting Reports 22 Chapter 5 Settings 23 Merchant Alert Notifications 23 Processor Notifications 24 Enabling Processor Notifications 25 Notification Message Details 25 Decoding a Notification 26 Group Management 27 Business Center User Guide January
5 Recent Revisions to This Document REVISIONS Release Changes January 2018 Added note for new merchants for automatic report subscriptions and displaying credit amounts as negative values. October 2017 Added transaction filters. Added transaction search layout procedure. July 2017 Updated transaction search procedure. October 2016 Updated transaction search procedure. Updated generated report dates. September 2016 Added token management. Added group management. Business Center User Guide January
6 About This Guide ABOUT GUIDE Audience This guide is written for users of the new Business Center. Some features require XML, JSON, and other programming knowledge. Scope This guide contains information about features currently available to users. New features will be documented as they become available. Conventions Note and Important Statements Note A Note contains helpful suggestions or references to material not contained in the document. Important An Important statement contains information essential to successfully completing a task or learning a concept. Business Center User Guide January
7 About This Guide Text and Command Conventions Convention Usage bold Field and service names in text; for example: Include the ics_applications field. Items that you are instructed to act upon; for example: Click Save. monospace XML elements. Code examples and samples. Text that you enter in an API environment; for example: Set the davservice_run field to true. Related Documents Business Center Reporting Developer Guide (PDF HTML) describes how to use reports in the New Business Center. Customer Support For support information about any CyberSource service, visit the Support Center: Business Center User Guide January
8 Introduction CHAPTER 1 In the Business Center you can search for transactions; view analytics of your transactions; create, manage, and download reports; and create and manage merchant and processor notifications. Logging In To log in, go to the Business Center login page: Important When the beta period is over, the above URL will change to: Three fields are required for logging in: Merchant ID, User Name, and Password. The first time you log in, the merchant ID and username are usually the same. Note The test and live Business Center environments use separate user accounts, roles, and permissions. Business Center User Guide January
9 Chapter 1 Introduction User Types There are three types of users, each with distinct permissions: Administrators can run analytics; create, manage, and download reports; and configure notifications. Merchants can run analytics; create, manage, and download reports; and configure notifications. Resellers can run analytics and create, manage, and download reports. Navigating the Business Center When you log in to the Business Center, the features available to your user account appear in the left navigation panel. Most users have access to Transactions, Analytics, and Reports. Some users also have access to Profiles. The following table lists the icons for each area of the Business Center: Table 1 Business Center Navigation Icons Transactions/Tokens Reports Analytics Profiles Settings Business Center User Guide January
10 Transactions CHAPTER 2 In the Transaction module, you can search and filter for transactions in three possible ways: Free-text Search search for transactions against the most-used search fields. A minimum of 3 characters is necessary for this search. Advanced Search search for transactions against a specified field when you know the value you want to find. You can also select multiple filters and combine them to narrow down the search results. Search Results Filter from the results table, you can further filter the results using values in specific table columns. The transactions are displayed in a summary view in the search results. You can further filter results using the date filter. Using the Date Filter The default search period is the past seven days. The date filter options are: Last hour Today Yesterday Last 7 days Month to date Last month Last 6 months Custom Range (dates selected on the calendar) In addition to the date selections, you can further filter the search results to within a specific time window by selecting the Time Range in the Date picker. The results are based on your timezone. You can update your timezone by clicking on the My Profile menu from the User card in the top right corner of the page. Business Center User Guide January
11 Chapter 2 Transactions Free-Text Search You can search for transactions against the most-used search fields using the free-text search. A minimum of three characters is necessary for this search. The following fields are supported in the free text search: Merchant Reference Number Account BIN Transaction Reference Number Payment Method Billing First Name Billing Zip code Shipping Last Name Customer IP Address Merchant Customer ID Device Smart ID Request ID Account Suffix Token/Subscription ID Payment Processor Billing Last Name Shipping First Name Shipping Zip code True IP Address Device ID Note Your search criteria might be present in multiple fields. For example, a search of the value Austin could result in search results with Austin in Billing First Name and Shipping First Name. For the most accurate results, use Advanced Search. To search for transactions using free-text: In the left navigation panel, click the Transaction Management icon. Click Transactions. Enter your search text in the Search text box. Select a date range for the search. The transactions meeting your search criteria display. Business Center User Guide January
12 Chapter 2 Transactions Using Advanced Search You can also search for transactions using the advanced search feature. For example, to search for Visa credit card transactions that were run through the Virtual Terminal for the last month, you would add one filter for Payment Method as Visa, and another filter for Connection Method as Virtual Terminal, along with the date filter: 1 Add Filter Payment Category Credit Card Visa 2 Add Filter Connection Method Virtual Terminal 3 Date Filter Last month You can add as many filters as you want to help narrow down your search results. Note that you can add only one type of filter at a time. The default search period is the past seven days. The following fields can be searched: Merchant Reference ID Transaction Reference Number Address Last Name Account Prefix Device ID Reply Connection Method Digital Payment Method Partner Original Transaction ID Request ID Application First Name Account Suffix Account Number Customer ID Payment Category Free Text Token ID Terminal Serial Number To use advanced search: In the left navigation panel, click the Transaction Management icon. Click Transactions. Select a date range for the search. In the Search panel, click Add Filter and choose a filter category. Note Some filter categories have a drop-down list of subcategories from which you must choose. Step 5 Enter your text in the text box for the filter, if appropriate, and press Enter. A list of transactions matching your search criteria displays. Business Center User Guide January
13 Chapter 2 Transactions Step 6 Step 7 Repeat steps 4 and 5 to add additional filters to the search. Click a transaction to view. The transaction opens to display details. Filtering Search Results After search results are returned, you can further filter the results using the column headings in the transaction search results list. You can filter search results by: Account Suffix Applications Currency Device ID Last Name Partner Original Transaction ID Request ID Terminal Serial Number Amount Auth Indicator Date Digital Payment Method First Name Merchant Reference Number Payment Method Subscription ID To filter search results: Enter your search text in the text box or select an option from the drop-down menu above the category column by which you want to filter and press Enter. The transactions meeting your search criteria appear. Editing Transaction Search Results Layout You can customize the layout of the transaction search results table by adding and removing columns. To edit search results columns: Click the Edit Layout icon. Click Edit Columns. Select the columns you want to see in the search results list. Business Center User Guide January
14 Chapter 2 Transactions Select the columns you want to hide in the search results list. Grayed-out columns cannot be modified. Note Step 5 5.Click Save. Reordering Columns in the Transaction Search Results Layout You can customize the layout of the transaction search results table by changing the order of columns. To reorder search results columns: Place your cursor over the heading name of the column you want to move. Drag the column to its new location. Exporting Search Results You can export your search results from the Grid table in CSV or JSON format. There is a limit of 2000 results. To export more than 2000 results, use the reporting module. To export search results: Click the Export button and select the format for the file. Viewing Transaction Details After running a search, a list of transactions matching your filters displays. Business Center User Guide January
15 Chapter 2 Transactions To view transaction details: Click on the transaction you want to view. A new page opens to display the details. Using Saved Searches Saved searches enable you to create a set of search criteria that you can reuse without entering the filters each time you want to search for transactions. Saved searches can also be modified and saved under different names. There is a 60 character limit to saved searches. To create a saved search: Step 5 In the left navigation panel, click the Transaction Management icon. Click Transactions. Search for the transactions using either free-text search or advanced search. Click SAVE. Type a name for the search you want to save and click the checkmark button. The search now appears in the list of saved searches. To modify a saved search: Step 5 In the left navigation panel, click the Transaction Management icon. Click Transactions. Click Saved Searches to open a list of saved searches. Make the necessary changes to the search. Click the SAVE to modify the saved search and keep the original name or SAVE AS to create a new filter. To retrieve transactions from a saved search: 1.In the left navigation panel, click the Transaction Management icon. Click Transactions. Click Saved Searches to open a list of saved searches. Click the name of the saved search you want to use. Business Center User Guide January
16 Chapter 2 Transactions The transactions meeting your search criteria display. Token Management Token management is a service that enables a merchant to store a token linked to an individual's card number instead of storing sensitive data in their database. You can create a token profile that is a template for merchants to use for their transactions. After you create a profile, individual tokens can be created by merchants. To create a token profile: Step 5 Step 6 Step 7 In the left navigation panel, click the Profiles icon. Click the Add icon at the bottom of the page. Select a profile type. From the Token Type drop-down menu, choose an option. Choose a token format. Click Next. Select the payment information to include in the profile. Note By default, PAN, Card Type, Expiration Month, and Expiration Year are selected. Step 8 Step 9 0 Click Next. Select the address information to include in the profile. Click Create. The token profile is created and saved as a draft. You must turn the profile on to make it active for merchants to use. To activate a token profile: In the left navigation panel, click the Profiles icon. Business Center User Guide January
17 Chapter 2 Transactions Step 5 Step 6 Step 7 In the list of Token profiles, choose the profile you want to activate. Choose a profile type. Click off/on to toggle the profile on. Click Add Merchants to enable the profile for specific merchants. The Add Merchant window opens. Select the merchants for whom you want to activate a profile. Click Apply. To create a token: Step 5 In the left navigation panel, click the Transactions icon. Click Tokens. Click the Add icon at the bottom of the page. Enter the required information. Click Save. Business Center User Guide January
18 Analytics CHAPTER 3 Analytics show information about different types of transactions for a selected date range, including: Authorizations requested when the customer makes a purchase. An authorization, provided by the customer s card issuing bank, confirms the cardholder s ability to pay. This data is available to all merchants. Captures the relevant information from an authorization, which is submitted in a capture/settlement request that your processor uses to initiate a funds transfer between the customer's credit card account and your checking account. This data is available to all merchants. Settlements transactions received by a processor on behalf of the merchant that the consumer s bank has agreed to fund. Settlement data is only available to merchants using a processor from which CyberSource receives financial data (currently, GPN and AliPay). Funding transactions that the processor plans to fund. Funding data is available only to merchants using a processor from which CyberSource receives financial data (currently, GPN and AliPay). For each of these types of transactions, you can view metrics relevant to that transaction type, including: Authorizations success and decline count and trend, success/decline rate, decline reason code trends, and percentage change compared to the equivalent prior period. Captures sale and refund count and trend, sale/refund rate, authorization conversion rate, and percentage change compared to the equivalent prior period. Settlements & Funding sale and refund count and trend, sale/refund rate, authorization conversion rate, and percentage change compared to the equivalent prior period. You can choose to view your data by currency or by payment method. If you are an account-level user, you can view your data for one or all of your MIDs, or one or all of your groups. Business Center User Guide January
19 Chapter 3 Analytics Generating Analytics You can generate analytics using several types of filters. To generate analytics: In the left navigation panel, click the Analytics icon. Choose a date range or enter a custom date range. If you are an account-level user, choose a MID or group. Click Apply Filters. Viewing Analytics Data Each type of data is summarized on the analytics report. To view specific types of data, such as settlements, click the summary bar. Data for the selected date range is shown at the top, and trend charts are below. You can view transaction data by currency or payment method. Trend data is displayed in a chart, with currency types shown along the bottom axis. To isolate a currency in the chart, hover your cursor over the currency abbreviation. To remove a currency from the chart, click the currency abbreviation. You can also view your data in other ways: Tabular view click the table icon in the top right-hand corner of the page. Chart view click the chart icon in the top right-hand corner of the page (chart view is the default view). Download in XML, CSV, or JSON click the download icon in the top right-hand corner of the page. Business Center User Guide January
20 Reports CHAPTER 4 Reports provide information on your transactions and can be customized by adding fields that are not part of the required set. Reports run at a pre-determined frequency and can be downloaded. Gateway merchants have access to the following reports: Transaction Request Report Payment Batch Detail Report Transaction Exception Detail Report Processor Events Detail Report Acquiring merchants have access to the reports listed above, plus the following: Processor Settlement Detail Report Funding Detail Report Aging Detail Report Chargeback and Retrieval Detail Report Deposit Detail Report Invoice Summary Report Fee Detail Report Note Beginning in July 2017, newly boarded merchants are automatically subscribed to reconciliation reports. Additionally, all credit transaction amounts are displayed as negative values by default. For more detailed information about using reports, see the Business Center Reporting Developer Guide. Business Center User Guide January
21 Chapter 4 Reports Creating a Report When you select a report type, required fields are automatically included. You can add fields to the report as necessary. To create a report: Step 5 Step 6 Step 7 Step 8 Step In the left navigation panel, click the Reports icon. Click Manage Reports. Click the plus sign at the bottom of the page. Enter a report name. From the Frequency drop-down menu, choose the interval at which the report is to be generated: One Time Daily Weekly Monthly From the Report Type drop-down menu, choose a report. From the Report Start Time drop-down menus, choose the time of day for the reports to be generated. From the Timezone drop-down menu, choose the time zone. Choose a report format: XML or CSV. Under Available Fields, select the additional fields that you want to include in the report, and click Add to move them to Selected Fields. To select multiple fields, press the CTRL key while selecting the fields. Click Save. Business Center User Guide January
22 Chapter 4 Reports Downloading Reports To download a report: In the left navigation panel, click the Reports icon. A list of all available reports appears on the main reports page. From the Frequency drop-down menu, choose an option. Choose a date range. Click the CSV or XML icon for the report you want to download. Editing Reports To edit a report: Step 5 In the left navigation panel, click the Reports icon. Click Manage Reports. Choose the report that you want to edit. Make the necessary changes to the report. Click Save. Deleting Reports To delete a report: In the left navigation panel, click the Reports icon. Click Manage Reports. Choose the report that you want to delete. Click Delete. Business Center User Guide January
23 Settings CHAPTER 5 Merchant Alert Notifications Merchants can elect to receive and SMS alerts for the following events: Real-time outages information about system outages, including services affected, start time, and duration. Late reporting information about delays in reporting, including which reports are affected. Late batch/funding information about delays in batch processing and funding. Upcoming holidays information about upcoming holidays. Maintenance information about upcoming system maintenance. Custom information about product enhancements or upcoming changes related to a product. Note SMS alerts require the mobile number to be verified before it can receive notifications. To enable merchant alert notifications: Step 5 In the left navigation panel, click the Settings icon. Click Merchant Notifications. For each notification type, check the box under the name of the contact who will receive the alerts. In the Contacts section, enter the contact information for each contact type. Click Save. Business Center User Guide January
24 Chapter 5 Settings To enable merchant SMS alert notifications: Step 5 Step 6 Step 7 Step 8 Step 9 In the left navigation panel, click the Settings icon. Click Merchant Notifications. In the Contacts section, click in the SMS field to enter the mobile number for the contact you want to add. A window opens asking you to re-enter the mobile number. Re-enter the mobile number. Click Save. Click Verify under the SMS field for the contact you want to add. An alert opens asking you to agree to the SMS alert terms. Click I Agree. For each notification type, check the box under the name of the contact who will receive the alerts. Click Save. Processor Notifications Merchants can elect to receive real-time webhook notifications of payment status changes. Merchant notifications are sent immediately upon receipt of a transaction status change from AliPay and then: Every hour in the first 24-hour period, then Every 4 hours in the next 48-hour period, then Every 8 hours for the next 96-hour period before they stop. Business Center User Guide January
25 Chapter 5 Settings Enabling Processor Notifications You must build and deploy a webhook listener application to listen for the POST requests at the webhook URL you specify. To enable processor notifications: Step 5 Step 6 In the left navigation panel, click the Settings icon. Click Processor Notifications. Next to Webhook notifications, click ON to enable the notification feature and to configure the notification settings. In the What is your webhook URL? text field, enter the URL endpoint to which the notification should be sent. This field is required. Under Notification Format, choose the format of the notification you want to receive (see "Notification Message Details," page 25). The possible formats are: JSON (default) Name-Value Pairs (NVP) XML Click Generate Shared Secret to create a 24-character key that is Base64 encoded. This key ensures the integrity of the payload information. See "Decoding a Notification," page 26. Notification Message Details There are three message formats from which to choose: JSON, NVP, or XML. Figure 1 XML Notification Message Example Business Center User Guide January
26 Chapter 5 Settings Table 2 Notification Fields Message Field requestid merchantid transactionreferencenumber originaltransactiondate notificationdate paymentstatus Description Identifier for the request generated by the client. This field is always included in the notification message. Identifier for the merchant. This field is always included in the notification message. Reference number that you use to reconcile your CyberSource reports with your AliPay reports. This field is always included in the notification message. The date on which the transaction was processed. The date on which the notification was sent. This field is always included in the notification message. The status of the payment: COMPLETED: payment is complete. ABANDONED: customer canceled the payment. This field is always included in the notification message. transactiontype transactionamount transactioncurrencycode merchantreferencenumber messagedigest The transaction type. This field is always included in the notification message. Grand total of the transaction. Currency used for the transaction. Merchant-generated order reference or tracking number. HMAC-256 hash. This field is always included in the notification message. See "Decoding a Notification," page 26. Decoding a Notification The shared secret that you generated and saved (see "Enabling Processor Notifications," page 25) is used to ensure the integrity of the payload. To decode a notification: When you receive a notification, decode the base64 key. Sort the required data in alphabetical order (excluding the messagedigest field) and concatenate with a delimiter. See Table2, page26. Perform a HMAC-256 hash on the string. Business Center User Guide January
27 Chapter 5 Settings Compare the hash value to the value in the messagedigest field. If they match, you can trust the notification. Group Management Account-level users can use the Group Management feature to create and manage groups of MIDs. Groups are useful for aggregating data across a set of MIDs. You can view analytics reports for your groups. To create a new group: Step 5 From the left navigation panel, click the Settings icon. Click Group Management. In the Create Group content area, enter a group name and an optional description. Add one or more MIDs to your group. Click Save. To edit a group: Click a group name from the Group List area of the page. Edit the description or the members of an existing group, as necessary. Click Save. Business Center User Guide January
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