Oracle FLEXCUBE Direct Banking

Transcription

1 Oracle FLEXCUBE Direct Banking Core Corporate Admin User Manual Release Part No. E April 2014

2 Core Corporate Admin User Manual April 2014 Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon (East) Mumbai, Maharashtra India Worldwide Inquiries: Phone: Fax: Copyright 2008, 2014, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate failsafe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. This software or hardware and documentation may provide access to or information on content, products and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin ii

3 Table of Contents 1. Preface Transaction Host Integration Matrix Introduction Login Role Management User Management Customer Management Account Setup Authorization Management Bulk Management Audit Log Mail Box Manage Policies User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin iii

4 Preface 1. Preface 1.1 Intended Audience This document is intended for the following audience: Customers Partners 1.2 Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at Access to OFSS Support Structure This manual is organized into the following categories: Preface gives information on the intended audience. It also describes the overall structure of the User Manual Transaction Host Integration Matrix provides information on host integration requirements for the transactions covered in the User Manual. Introduction provides brief information on the overall functionality covered in the User Manual Chapters post Introduction are dedicated to individual transactions and its details, covered in the User Manual 1.5 Related Information Sources For more information on Oracle FLEXCUBE Direct Banking Release , refer to the following documents: Oracle FLEXCUBE Direct Banking Licensing Guide Oracle FLEXCUBE Direct Banking Installation User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 4

5 Transaction Host Integration Matrix 2. Transaction Host Integration Matrix Legends NH No Host Interface Required. Host Interface to be developed separately. Pre integrated Host interface available Pre integrated Host interface not available Transaction Name FLEXCUBE UBS Third Party Host System Login NH NH Create Role NH NH Modify Role NH NH Delete Role NH NH View Role NH NH Create User NH NH Modify User NH NH Activate User NH NH Deactivate User NH NH Lock User NH NH Unlock User NH NH Delete User NH NH Revoke User NH NH View User NH NH Customer Profile View / Modify Customer Profile NH NH Account Mapping Setup NH NH Maintain User List Manage Rules User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 5

6 Transaction Host Integration Matrix Transaction Name FLEXCUBE UBS Third Party Host System Bulk Registration NH NH User BTID Map NH NH View Audit Log My Services NH NH Mailbox NH NH Viewing Received Messages NH NH Viewing Sent Messages NH NH Sending Messages NH NH User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 6

7 Introduction 3. Introduction Bank delegates certain FCDB administrative functionalities to the corporate users. Such delegated administrator will have restricted scope over these administration functionalities and scope will be restricted to manage the corporate to which they belong. Following administrative functions are extended for Corporate Administration. Role Management ( Restricted to Transaction controlled by Customer Profile Role) User Management for Corporate Users (All functions) View & Modify Customer profile User Account Setup Manage User List and Authorisation Rules User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 7

8 Login 4. Login Using the Login screen user can log on to the Oracle FLEXCUBE Direct Banking application. By default, the security keyboard option is checked. This enables the user to access the interface through a virtual keyboard appearing on the screen by either clicking or hovering on the keys. Alternatively, the user can clear the security keyboard option and can use the keyboard. Security Keyboard can be used only for Password field. To log on to the Oracle FLEXCUBE Direct Banking application 1. Enter the appropriate URL of the application provided in the address bar of browser. 2. The system displays the login screen of the Oracle FLEXCUBE Direct Banking application. Oracle FLEXCUBE Direct Banking Field User ID [Mandatory, Alphanumeric, 20] Type the user ID Password [Mandatory, Alphanumeric, 20] Type the password. Language [Mandatory, Drop-down] Select the preferred language from the drop-down list. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 8

9 Login Use Virtual Keyboard [Optional, Tab] Select the Use the Security Keyboard tab to use the virtual keyboard. By default, this tab is selected. 3. Click the Sign In button to log in to the application. The system displays the home page. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 9

10 Role Management 5. Role Management 5.1 Create Role Using the Create Role option, the corporate administrator can create roles. By creating a role, an administrator can map various transactions to the user types/channels. Corporate administrator can create role only from the transactions assigned to the customer profile while creating/modifying the customer profile. Note: Role Created by Corporate admin can only be modified by corporate admin To create a role 1. Logon to the Internet Banking application. 2. Navigate through the menus to Role Management > Create Role. The system displays the Create Role screen. Create Role User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 10

11 Role Management Field User Type-Channel Entity User Type Channel [Mandatory, Drop-Down] Select the user type-channel from the drop-down list. This field displays the name of the entity. This field displays the type of the user. This field displays the channel selected. Role [Mandatory, Alphanumeric, 80] Type a brief description of the role. Set As Default Role [Optional, Check Box] Select the check box to set the default role. Column Name Transactions Allow Initiation Allow Authorization Allow View This column displays the name of the transaction. [Optional, Check Box] Select the Allow Initiation check box adjacent to the listed transactions. This enables the users mapped to this role to initiate the selected transactions. [Optional, Check Box] Select the Allow Authorization check box adjacent to the listed transactions. This enables the users mapped to this role to authorize the selected transactions. [Optional, Check Box] Select the Allow View check box adjacent to the listed transaction. This enables the users mapped to this role to view the selected transactions. 3. Select the user type - channel. 4. Enter the role description. 5. Select the transactions. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 11

12 Role Management 6. Click the Create Role button. The system displays the Create Role - Verify screen. Create Role - Verify It allows verifying the transactions which are being mapped to the role before confirmation. 7. Click the Change button to navigate to the previous screen Click the Confirm button. The system displays the Create Role - Confirm screen with the status message. Create Role - Confirm 8. Click the OK button. The system displays the Create Role screen. 5.2 Modify Role Using the Modify Role option, the corporate administrator can modify an active role for the accessible user types and channels. The administrator can search for the required User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 12

13 Role Management role by entering the search criteria. The system displays all the transactions specified under the role on modify role initiation. The corporate administrator can add/remove the transactions from only those roles which are created by the corporate administrator. Thus, only roles created by corporate admin can be modified by the corporate administrator. Only those transactions can be added to the role which is mapped to the customer profile of the corporate administrator. To modify a Role 1. Logon to the Internet Banking application. 2. Navigate through the menus to Role Management > Modify Role. The system displays the Modify Role screen. Modify Role It allows you to change or modify transaction types and access levels (initiation/authorization/view) assigned to a selected role Field User Type [Mandatory, Drop-Down] Select the user type channel for which the role is to be modified from the drop-down list. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 13

14 Role Management Role [Optional, Drop-Down, Alphanumeric, 80] Select the search clause for the role description from the dropdown list, to be used as a parameter in the search criteria. The options are: Starts With Ends With Equals Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field. Type the search string in the adjacent field. For Example: If you select the search criteria as Starts With, and enter C in the adjacent field, then the system displays all the roles starting with C. Default Roles Only Entity User Type Column Name Role Channel Created By Created On [Optional, Check Box] Select the check box to view default roles. This field displays the name of the entity selected. This field displays the type of user selected. This column displays the name of the role. Click the appropriate Role link to view and modify the details of a role. This column displays the channel related to the role. This column displays the user id through which the role was created. This column displays the date and time details on which the role was created. 3. Select the user type and enter the role description. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 14

15 Role Management 4. Click the Search button to search the Role as per the search criteria. Click the link below the Role column. The system displays the Modify Role screen. Modify Role Column Column Name Role Details Role Entity User Type Channel This field displays the Role description. This field displays the Entity of the user. This field displays the User Type. This field displays the Channel for the Role. Set As Default Role This field displays whether or not the Role is set as default Transaction(s) assigned to this Role User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 15

16 Role Management Column Name Transaction(s) Allow Initiation Allow Authorization Allow View This column displays the complete list of transactions under the selected user type. [Optional, Check Box] Select the Allow Initiation check box adjacent to the listed transactions. This enables the users mapped to this role to initiate the selected transactions. [Optional, Check Box] Select the Allow Authorization check box adjacent to the listed transactions. This enables the users mapped to this role to authorize the selected transactions. [Optional, Check Box] Select the Allow View check box adjacent to the listed transactions. This enables the users mapped to this role to view the selected transactions. 5. Click the Modify button. The system displays the Modify Role - Verify screen. Click the Change button to select another role. Modify Role - Verify It allows you to verify the role getting modified before confirming. 6. Click Confirm. The system displays the Modify Role - Confirm screen with the status message Click Change to navigate to the previous screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 16

17 Role Management Modify Role - Confirm 7. Click OK. The system displays the Modify Role screen. 5.3 Delete Role Using the Delete Role option, the corporate administrator can delete an active role for the accessible user types and channels. An administrator can search for the required role by entering the search criteria. Only roles created by corporate administrator of the same primary customer id are allowed to be deleted. To delete a role 1. Logon to the Internet Banking application. 2. Navigate through the menus to Role Management > Delete Role. The system displays the Delete Role screen. Delete Role Field User Type [Mandatory, Drop-Down] Select the type of user from the drop-down list. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 17

18 Role Management Role [Optional, Drop-Down, Alphanumeric, 80] Select the search criteria for the role description from the dropdown list, to be used as a parameter in the search criteria. The options are: Starts With Ends With Equals Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field. Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With, and enters C in the adjacent field, then the system displays all the roles starting with C. Default Roles Only Entity User Type Column Name Role Channel Created By Created On [Optional, Check Box] Select the check box to view default roles. This field displays the name of the entity selected. This field displays the type of the user selected. This column displays the roles pertaining to the search criteria. Select the appropriate check box to delete the role. Click the appropriate Role link to view the details of a particular role. This column displays the channel related to the role. This column displays the User id through which the Role was created. This column displays the date and time details on which the Role was created. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 18

19 Role Management 3. Select the user type and enter the role description. 4. Click the Search button to search the Role as per the search criteria. Click the appropriate check box to select the role to be deleted. 5. Click the Delete Role button. The system displays the Delete Role - Verify screen. Click the appropriate Role link to view the details of a particular role.(refer View Role Transaction in this UM) Delete Role - Verify It allows verifying the role deletion before confirmation. 6. Click the Confirm button. The system displays the Delete Role - Confirm screen with the status message Click the Change button to select another role. Delete Role - Confirm 7. Click the OK button. The system displays the Delete Role screen. 5.4 View Role Using the View Role option, the corporate administrator can view roles. An administrator can search for the required role by entering the search criteria. In case the search criteria are not specified, the system displays all the records under the particular user type. To view a Role 1. Logon to the Internet Banking application. 2. Navigate through the menus to Admin Transactions > View Role. The system displays the View Role screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 19

20 Role Management View Role Field User Type [Mandatory, Drop-Down] Select the type of user from the drop-down list. Role [Optional, Drop-Down, Alphanumeric, 80] Select the search criteria for the role description from the dropdown list, to be used as a parameter in the search criteria. The options are: Starts With Ends With Equals Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field. Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With, and enters C in the adjacent field, then the system displays all the roles starting with C. Default Roles Only Entity User Type [Optional, Check Box] Select the check box to view default roles. This field displays the name of the entity for the selected user type. This field displays the type of user selected. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 20

21 Role Management Column Name Role Channel Created By Created On This column displays the role description. Click the appropriate Role link to view the details of a particular role. This column displays the channel related to the role. This column displays the User id through which the Role was created. This column displays the date and time details on which the Role was created. 3. Select the user type and enter the role description. 4. Click the Search button. The system displays the View Role screen as per the search criteria entered. Click the appropriate Role link to view the details of a particular role. The system displays the View Role screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 21

22 Role Management View Role Field Transaction(s) assigned to this Role Transaction(s) Allow Initiation Allow Authorization Allow View This column displays the name of the transaction. This column displays the accessibility of the users, mapped to this role, for initiation of the adjacent transaction. This column displays the accessibility of the users, mapped to this role, for authorization of the adjacent transaction. This column displays the accessibility of the users, mapped to this role, to view the adjacent transaction. 5. Click the OK button. The system displays the View Role screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 22

23 User Management 6. User Management 6.1 Create User Using this option you can create a user. To create a user 1. Logon to the Internet Banking application. 2. Navigate through the menus to User Management > Create User. The system displays the Create User screen. Create User - Profile Field S2S user flag will be displayed only on Corporate user profile screen. S2S User Entity User Type Date of Birth [Optional, Checkbox] Select checkbox to create S2S functionality. If this field is checked then, below fields will be available: First name Phone Number id Limits Package - Mandatory User BTID mapping required Default checked This field displays the type of entity. This field displays the type of user. [Mandatory, Pick List] Select the date of birth of the user from the pick list. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 23

24 User Management Salutation [Mandatory, Drop-Down] Select the salutation of the user from the drop-down list. The options are: Mr Mrs Miss Dr First Name [Mandatory, Alphanumeric, 40] Type the first name of the user. Last Name [Mandatory, Alphanumeric, 40] Type the last name of the user. Address [Mandatory, Alphanumeric, 35 x 2] Type the address of the user. City [Optional, Alphanumeric, 26] Type the name of the city. State [Optional, Alphanumeric, 20] Type the name of the state. Country [Optional, Alphanumeric, 35] Type the name of the country. Phone Number [Optional, Numeric, 11] Type the phone number of the user. Mobile Number [Optional, Numeric,12] Type the Mobile Number Zip/Postal Code [Optional, Numeric, 7] Type the zip code. Fax No [Optional, Numeric, 11] Type the fax number of the user. [Mandatory, UNIQUE, Alphanumeric, 100] Type the address of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 24

25 User Management User BTID Mapping Required Limits Package [Optional, Checkbox] Click this if BTID mapping is required. [Mandatory, Dropdown] Chose the appropriate Limits package from the drop down menu. The options available are: Bulk SRK Package Entity 2 Package J1 JDEAL1 SRK CP ALL Shail Corp Package 3. Enter the relevant information. 4. Click Continue. The system displays the Create User - Channel screen. Create User - Channel Field Channel [Optional, Check Box] Select the channel to be mapped to the user. Channel User [Mandatory, Alphanumeric, 20] Type the channel user details. Dashboard Style [Optional, Check Box] Select the dashboard style from the drop-down list. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 25

26 User Management View User ID Policy [Optional, Link] Click the link to view the user ID policy. 5. Enter the channel details. 6. Click the Continue button. The system displays the Create User - Customer Mappings screen. Click the Change button to return to the previous screen to change the details entered. Click the Cancel button to cancel the user creation. 7. Click the View User ID Policy to view the user id policy. Create User - Customer Mappings Field Channel Assigned To the User Channel Group Channel User Subscribed Channels This field displays the channel assigned to the particular user. This field displays the channel user. This field displays the subscribed channels Mapped Customer Mapped Customer This field displays the customer id of the mapped customer. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 26

27 User Management Customer Type Is Primary This field displays the customer type of the mapped customer. This field displays whether the customer is primary. 8. Click Continue. The system displays the Create User - Channel Roles screen. Click Change to return to the previous screen to modify the create user. Click Cancel to cancel the create user transaction. Create User - Channel Roles Field Default Roles --> Internet Role Assigned to the User --> Internet Activate User This field displays the default internet roles. [Optional, Check Box] Select the Role check box to be assigned to the user. [Optional, Check Box] Select the Activate User check box to activate the user. 9. Select the role assigned check box to assign the particular role to the user. 10. Click the Continue button. The system displays the Create User - Verify screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 27

28 User Management Click the Change button to return to the previous screen to modify the create user. Click the Cancel button to cancel the create user transaction. 11. Click the Role Name hyperlink to view the Role details. Create User-Verify 12. Click Confirm. The system displays the Create User- Confirm screen with the status message. Click Change User Profile to change the user profile. Click Change User Channel to change the user channel. Click Change User Role to change the user role. Click Cancel to cancel the transaction. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 28

29 User Management Create User-Confirm 13. Click the OK button. The system displays the Create User screen. 6.2 Modify User Using the Modify User option, corporate administrator, can modify user profiles. Administrator can search for the required user by entering the search criteria. In case the search criteria are not specified, the system displays all the records under the particular user type. To Modify a User 1. Logon to the Internet Banking application. 2. Navigate through the menus to User Management > Modify User. The system displays the Modify User screen. Modify User Field User Type [Mandatory, Drop-Down] Select the user type from the drop-down list. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 29

30 User Management First Name [Optional, Drop-Down, Alphanumeric, 18] Select the search criteria for the first name from the drop-down list. The options are follows: Starts With Ends With Equals Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field. Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters 1 in the adjacent field, then the system displays all the customers' first names starting with A. Last Name [Optional, Drop-Down, Alphanumeric, 18] Select the search criteria for the last name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters E in the adjacent field, then the system displays all the customers' last names starting with E. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 30

31 User Management User Id [Optional, Drop-Down, Alphanumeric, 18] Select the search criteria for the user ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters 1 in the adjacent field, then the system displays all the user IDs starting with 1. [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 18] Select the search criteria for the ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters L in the adjacent field, then the system displays all the IDs starting with L. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if nonunique ID is entered. From Date To Date [Optional, Pick list] Select the created from date from the pick list for search criteria. [Optional, Pick list] Select the created to date from the pick list for search criteria. 3. Enter the search criteria. 4. Click the Search button. The system displays the Modify User screen with the search result. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 31

32 User Management Modify User Field Field Name User Id Name This column displays the user ID. Click the user ID to view the details of a particular user. This column displays the name of the user. [Display, UNIQUE] This column displays the ID of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if nonunique ID is entered. Channel This column displays the banking channel through which the user performs the transactions. 5. Click the User ID. The system displays the Modify User - Profile screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 32

33 User Management Modify User - Profile Field Entity User Type Date of Birth Salutation This field displays the type of entity. This field displays the type of user. [Mandatory, Pick List] Select the date of birth of the user from the pick list. [Mandatory, Drop-Down] Select the salutation of the user from the drop-down list. The options are: Mr Mrs Miss Dr First Name [Mandatory, Alphanumeric, 20] Type the first name of the user. Last Name [Mandatory, Alphanumeric, 20] Type the last name of the user. Address [Mandatory, Alphanumeric, 35 x 2] Type the address of the user. City [Optional, Alphanumeric, 26] Type the name of the city. State [Optional, Alphanumeric, 20] Type the name of the state. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 33

34 User Management Country [Optional, Alphanumeric, 35] Type the name of the country. Phone Number [Optional, Numeric, 11] Type the phone number of the user. Mobile Number [Optional, Numeric,12] Type the Mobile Number Zip/Postal Code [Optional, Numeric, 7] Type the zip code. Fax No [Optional, Numeric, 11] Type the fax number of the user. [Mandatory, UNIQUE, Numeric, 100] Type the address of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. User BTID Mapping Required Limits Package [Optional, Checkbox] Click this if BTID mapping is required. [Mandatory, Dropdown] Chose the appropriate Limits package from the drop down menu. The options available are: Bulk SRK Package Entity 2 Package J1 JDEAL1 SRK CP ALL Shail Corp Package 6. Enter the relevant information. 7. Click the Continue button. The system displays the Modify User - Channel screen. Click the Cancel button to close the window. Click the Change button to select another user. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 34

35 User Management Modify User - Channel 8. Select the channel to be assigned to the user. 9. Click the Continue button. The system displays the Modify User - Customer Mappings screen. Click the Change button to return to the previous screen to make the changes if any. Click the Cancel button to cancel the transaction 10. Click the View User id Policy link to view the user ID policy. Modify User - Customer Mappings User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 35

36 User Management Field Mapped Customer Mapped Customer Customer Name Customer Type Is Primary This column displays the Mapped Customers to the user. This column displays the customer name. This column displays the type of the customer. This field displays whether the customer is primary. 11. Click the Continue button. The system displays the Modify User - Channel Roles screen. Click the Change button to return to the previous screen to make changes. Click the Cancel button to cancel the transaction. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 36

37 User Management Modify User - Channel Roles 12. Select the role assigned check box to assign the role to the user. 13. Click the Continue button. The system displays the Modify User - Verify screen. Click the Change button to return to the previous screen to make changes. Click the Cancel button to cancel the transaction. 14. Click the Role name link to view the Role. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 37

38 User Management Modify User - Verify 15. Click Confirm. The system displays the Modify User - Confirm screen with the status message. Click Change Profile to modify the user profile. Click Change User Channel to modify the user channel. Click Change User Role to modify the user role. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 38

39 User Management Modify User - Confirm 16. Click OK. The system displays the Modify User screen with the status message. 6.3 Activate User Using this option, the corporate administrator can activate the users whose accounts may have been deactivated due to password policy/inactivity. On valid request to activate the user, an administrator can update the user ID status to Active. An administrator can search for the required user by entering the search criteria. In case the search criteria are not specified, the system displays all the records under the particular user type. To Activate a User 1. Logon to the Internet Banking application. 2. Navigate through the menus to User Management > Activate User. The system displays the Activate User screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 39

40 User Management Activate User Field User Type This field displays the type of the user. First Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the first name from the drop-down list. The options are: Starts With Ends With Equals Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field. Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters A in the adjacent field, then the system displays all the customers' first names starting with A. Last Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the last name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters E in the adjacent field, then the system displays all the customers' last names starting with E. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 40

41 User Management User Id [Optional, Drop-Down, Alphanumeric, 16] Select the search criteria for the user ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters A in the adjacent field, then the system displays all the user IDs starting with A. [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 100] Select the search criteria for the ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters L in the adjacent field, then the system displays all the IDs starting with L. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. From Date To Date [Optional, Pick list] Select the created from date from the pick list for search criteria. [Optional, Pick list] Select the created to date from the pick list for search criteria. 3. Enter the search criteria. 4. Click the Search button. The system displays the Activate User screen with the search results. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 41

42 User Management Activate User Field Field Name Entity User Type User Id Name This field displays the name of the entity. This field displays the type of the user. This column displays the user ID. Click the appropriate User Id link to view the details of a particular user. Click the adjacent check box to select the appropriate user ID. This column displays the name of the user. [Display, UNIQUE] This column displays the ID of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if nonunique ID is entered. Channel This column displays the banking channel through which the user performs the transactions. 5. Select the check box adjacent to the User Id whom you want to activate. Click the appropriate User Id link to view the user profile. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 42

43 User Management 6. Select the user Id to view the details. Click the Activate User button. The system displays the Activate User - Verify screen. Activate User - Verify 7. Click the Confirm button. The system displays the Activate User - Confirm screen with the status message. Click the Change button to select different user for activation. Activate User - Confirm 8. Click the OK button. The system displays the Activate User screen. 6.4 Deactivate User Using the Deactivate User option, a corporate administrator can deactivate users. Deactivation of user is required due to inactivity, attachment/legal issues or on expiry/cessation of user rights. To Deactivate a User 1. Logon to the Internet Banking application. 2. Navigate through the menus to User Management > Deactivate User. The system displays the Deactivate User screen. Deactivate User User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 43

44 User Management Field User Type This field displays the type of the user. First Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the first name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you selects the search criteria as Starts With and enters A in the adjacent field, then the system displays all the customer first names starting with A. Last Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the last name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you selects the search criteria as Starts With and enters E in the adjacent field, then the system displays all the customer last names starting with E. User Id [Optional, Drop-Down, Alphanumeric, 16] Select the search criteria for the user ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you selects the search criteria as Starts With and enters 1 in the adjacent field, then the system displays all the user ID's starting with 1. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 44

45 User Management [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 100] Select the search criteria for the ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you selects the search criteria as Starts With and enters L in the adjacent field, then the system displays all the ID's starting with L. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. From Date To Date [Optional, Pick list] Select the created from date from the pick list for search criteria. [Optional, Pick list] Select the created to date from the pick list for search criteria. 3. Enter the search criteria. 4. Click Search. The system displays the Deactivate User screen with the search results. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 45

46 User Management Deactivate User Field User Id Name This column displays the user ID. This column displays the name of the user. [Display, UNIQUE] This column displays the ID of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. Channel Activation Reason This column displays the banking channel through which the user performs the transactions. This column displays the user activation reason. Reason [Optional, Alphanumeric, 50] Type the user activation reason. 5. Select the User ID check box to deactivate the user. Click the hyperlink User Id to view the user profile. 6. Click Deactivate. The system displays the Deactivate User - Verify screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 46

47 User Management Deactivate User - Verify 7. Click the Confirm button. The system displays the Deactivate User - Confirm screen with the status message. Click the Change button to navigate to the previous screen. Deactivate User - Confirm 8. Click the OK button. The system displays the Deactivate User screen. 6.5 Lock User Using this option, a corporate administrator can lock user. Locking a user is necessitated due to legal/regulatory directives or user access violations. If the search criterion is not specified, then it displays all the records under the particular user type. To Lock a User 1. Logon to the Internet Banking application. 2. Navigate through the menus to User Management > Lock User. The system displays the Lock User screen. Lock User User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 47

48 User Management Field User Type Password Type [Mandatory, Drop-Down] Select the type of the user and the channel for the search criteria from the drop-down list. [Optional, Dropdown] Select the Password type to be locked. First Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the first name from the drop-down list. The options are: Starts with Ends with Equals Contains Last Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the last name from the drop-down list. The options are: Starts with Ends with Equals Contains User Id [Optional, Drop-Down, Alphanumeric, 16] Select the search criteria for the user ID from the drop-down list. The options are: Starts with Ends with Equals Contains Type the search string in the adjacent field. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 48

49 User Management [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 100] Select the search criteria for the ID from the drop-down list. The options are: Starts with Ends with Equals Contains Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if nonunique ID is entered. From Date To Date [Optional, Pick list] Select the created from date from the pick list for search criteria. [Optional, Pick list] Select the created to date from the pick list for search criteria. 3. Select the user type from the drop-down list. 4. Enter the search criteria 5. Click Search. The system displays the Lock User screen with the search results. Lock User User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 49

50 User Management Field Search Condition Entity User Type User Id Name This field displays the search criteria entered to search for the user type. This field displays the name of the entity. This field displays the type of the user. This column displays the user ID. This column displays the name of the user. [Display, UNIQUE] This column displays the ID of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. Channel Unlock Reason Lock Reason This column displays the banking channel through which the user performs the transactions. This column displays the user unlock reason. Type the user lock reason. 6. Select the User ID check box to lock the user. Click the hyperlink of the User ID to view the user profile. 7. Click Lock. The system displays the Lock User - Verify screen. Lock User - Verify 8. Click the Confirm button. The system displays the Lock User - Confirm screen with the status message. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 50

51 User Management Click the Change button to select a different user for locking. Lock User - Confirm 9. Click the OK button. The system displays the Lock User screen. 6.6 Unlock User Using this option, the corporate administrator can unlock the users whose accounts may have been locked due to some reason. The administrator can unlock the user if the request is valid. The administrator can search for the required user by entering the search criteria. In case the search criteria are not specified, the system displays all the records under the particular user type. To unlock a user 1. Log on to the Internet Banking application. 2. Navigate through the menus to Admin Transactions > Unlock User. The system displays the Unlock User screen. Unlock User Field User Type Password Type [Mandatory, Drop-Down] Select the type of user and channel for the search criteria from the drop-down list. [Mandatory, Drop-Down] Select the type of password for the search criteria from the dropdown list. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 51

52 User Management First Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the first name from the drop-down list. The options are: Starts With Ends With Equals Contains Last Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the last name from the drop-down list. The options are: Starts With Ends With Equals Contains User Id [Optional, Drop-Down, Alphanumeric, 16] Select the search criteria for the user ID from the drop-down list. The options are: Starts With Ends With Equals Contains [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 100] Select the search criteria for the ID from the drop-down list. The options are: Starts With Ends With Equals Contains Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 52

53 User Management From Date To Date [Optional, Pick list] Select the created from date from the pick list for search criteria. [Optional, Pick list] Select the created to date from the pick list for search criteria. 3. Select the user type from the drop-down list. 4. Enter the search criteria. 5. Click the Search button. The system displays the Unlock User screen with the search results. Unlock User Field Search Condition Entity User Type This field displays the type of user selected. This field displays the name of the entity. This field displays the type of user. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 53

54 User Management User Id Name This column displays the user ID. This column displays the name of the user. [Display, UNIQUE] This column displays the address of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. Channel Lock Type Lock Reason This column displays the banking channel through which the user performs the transactions. This column displays the lock type. This column displays the lock reason. Unlock Reason [Optional, Alphanumeric, 50] Type the user unlock reason. 6. Select the User ID check box to unlock the user. Click the User ID hyperlink to view the user profile. 7. Click the Unlock User button. The system displays the Unlock User - Verify screen. Unlock User - Verify 8. Click the Confirm button. The system displays the Unlock User - Confirm screen with the status message. Click the Change button to unlock another user. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 54

55 User Management Unlock User - Confirm 9. Click OK. The system displays the Unlock User screen. 6.7 Delete User Using this option, the corporate administrator can delete users created earlier. Whenever a user moves out or ceases to exist user profile, user can be deleted using this option. If the search criterion is not specified, then it displays all the records under the particular user type. To Delete a User 1. Logon to the Internet Banking application. 2. Navigate through the menus to Admin Transactions > Delete User. The system displays the Delete User screen. To delete a user Delete User Field User Type This field displays the type of the user. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 55

56 User Management First Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the first name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With, and enters A in the adjacent field, then the system displays all the customer first names starting with A. Last Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the last name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With, and enters E in the adjacent field, then the system displays all the customer last names starting with E. User Id [Optional, Drop-Down, Alphanumeric, 16] Select the search criteria for the user ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With, and enters 1 in the adjacent field, then the system displays all the user IDs starting with 1 User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 56

57 User Management [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 100] Select the search criteria for the ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. From Date To Date [Optional, Pick list] Select the created from date from the pick list for search criteria. [Optional, Pick list] Select the created to date from the pick list for search criteria. 3. Enter the search criteria 4. Click Search. The system displays the Delete User screen with the search results. Delete User User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 57

58 User Management Field User Id Name This column displays the user ID This column displays the name of the user. [Display, UNIQUE] This column displays the ID of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. Channel This column displays the banking channel through which the user performs the transactions. 5. Select the User ID check box to delete the user. Click the User Id to view the user profile. 6. Click the Delete button. The system displays the Delete User - Verify screen. Delete User - Verify 7. Click the Confirm button. The system displays the Delete User- Confirm screen with the status message. Click the Change button to navigate to the previous screen. Delete User - Confirm 8. Click the OK button. The system displays the Delete User screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 58

59 User Management 6.8 Revoke User Using this option, the corporate administrator can revoke any user deleted earlier. If the search criterion is not specified, then it displays all the records under the particular user type. The administrator can revoke a user once a user is re-inducted to the system. To Revoke a deleted User 1. Logon to the Internet Banking application. 2. Navigate through the menus to Admin Transactions > Revoke User. The system displays the Revoke User screen. Revoke User Field User Type [Mandatory, Dropdown] Select the user type from the drop-down list First Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the first name from the drop-down list. The options are: Starts With Ends With Equals Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field. Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With, and enters A in the adjacent field, then the system displays all the customers' first names starting with A. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 59

60 User Management Last Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the last name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With, and enters E in the adjacent field, then the system displays all the customers' last names starting with E. User Id [Optional, Drop-Down, Alphanumeric, 16] Select the search criteria for the user ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With, and enters A in the adjacent field, then the system displays all the user IDs starting with A. [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 100] Select the search criteria for the ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With, and enters L in the adjacent field, then the system displays all the IDs starting with L. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 60

61 User Management From Date To Date [Optional, Pick list] Select the created from date from the pick list for search criteria. [Optional, Pick list] Select the created to date from the pick list for search criteria. 3. Enter the search criteria. 4. Click the Search button. The system displays the Revoke User screen with the search results. Revoke User Field Field Name Entity User Type User Id This field displays the name of the entity. This field displays the type of the user. This column displays the user ID. Click the appropriate user ID link to view the details of a particular user. Click the adjacent check box to select the appropriate user ID. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 61

62 User Management Field Name [Display, UNIQUE] This column displays the ID of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if nonunique ID is entered. Channel Name This column displays the banking channel through which the user performs the transactions. This column displays the name of the user. 5. Select the User ID check box to revoke the user. Click the User ID hyperlink to view the user profile. 6. Click the Revoke User button. The system displays the Revoke User - Verify screen. Revoke User - Verify 7. Click the Confirm button. The system displays the Revoke User- Confirm screen with the status message. Click the Change button to select another user. Revoke User - Confirm 8. Click the OK button. The system displays the Revoke User screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 62

63 User Management 6.9 View User This option allows the bank admin/customer admin to view the users. If the search criteria is not specified then it displays all the records under the particular user type. To View a User 1. Logon to the Internet Banking application. 2. Navigate through the menus to Admin Transactions > View User. The system displays the View User screen. View User Field User Type [Mandatory, Drop down] Select the user type from the drop down. First Name [Optional, Drop-Down, Alphanumeric, 18] Select the search criteria for the first name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters A in the adjacent field, then the system displays all the customer first names starting with A. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 63

64 User Management Last Name [Optional, Drop-Down, Alphanumeric, 18] Select the search criteria for the last name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters E in the adjacent field, then the system displays all the customer last names starting with E. User Id [Optional, Drop-Down, Alphanumeric, 18] Select the search criteria for the user ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters 1 in the adjacent field, then the system displays all the user ID's starting with 1. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 64

65 User Management [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 18] Select the search criteria for the ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If the user selects the search criteria as Starts With and enters L in the adjacent field, then the system displays all the ID's starting with L. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if nonunique ID is entered. From Date To Date [Optional, Pick list] Select the created from date from the pick list for search criteria. [Optional, Pick list] Select the created to date from the pick list for search criteria. 3. Enter the search criteria. 4. Click the Search button. The system displays the View User screen with the search result. View User User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 65

66 User Management Field User ID Name This column displays the user ID. This column displays the name of the user. [Display, UNIQUE] This column displays the ID of the user. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. Channel This column displays the transaction operation channel. 5. Click the hyperlink of the User ID column to view the user details. The system displays the View User screen with the details of the selected the user ID. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 66

67 User Management View User 6. Click Back. The system displays the View User screen. 7. Click the Limits hyperlink to view the applicable limits to the use. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 67

68 Customer Management 7. Customer Management 7.1 Customer Profile Using the Customer Profile option, the corporate administrator can view and modify customer profiles of his/her own primary customer id. To View or Modify the Customer Profile 1. Log on to the Internet Banking application. 2. Navigate through the menus to Customer Management > Customer Profile. The system displays Customer Profile- View screen. Customer Profile - View 3. Click the Modify button. The system displays the Customer Profile - Update screen. Field User Type Customer Id Customer Name From Date To Date This field displays the type of user. [Optional button] Click the revalidate button to revalidate the customer profile details. This column displays the name of the customer. [Optional, Pick list] Select the start date from the pick list for search criteria. [Optional, Pick List] Select the end date from the pick list for search criteria. 4. Click the Financial Information tab. The system displays the Financial information screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 68

69 Customer Management Customer Profile-Initiate- Financial Information Field Filed Name Limits Information Customer user level daily limit Cumulative customer level daily limit [Optional, Drop-Down] Select the customer user level daily limit from the drop-down list. [Mandatory, Drop-Down] Select the cumulative customer level daily limit from the drop-down list. Forex Deal Details Are Deals Allowed Allow display of intermediary bank [Optional, Check Box] Select the Are Deals Allowed checkbox to allow online deal booking oe using prebooked deals during the cross currency transctions. [Optional, Check Box] Select the Allow display of intermediary bank checkbox to allow display of intermediary bank. For Pre-Authorized Account Select Type [Optional, Checkbox] Select the Select check box to delete rows in preauthorized account setup. [Mandatory, Drop-Down] Select the channel type from the drop-down list. Customer Id [Mandatory, Alphanumeric, 20] Type the customer ID for the pre-authorized customer. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 69

70 Customer Management Filed Name Customer Name [Mandatory, Alphanumeric, 40] Account Number [Mandatory, Numeric, 20] Type the customer name for the pre-authorized account. Type the external account number for the preauthorized account. Bank Code/Swift ID [Mandatory, Alphanumeric, 10] Type the Bank Code/Swift ID for the pre-authorized account. Bank Country [Mandatory, Drop-Down] Select the country of operations from the drop-down list for the pre-authorized account. 5. Click the Other information Tab. The system displays the other information screen. Customer Profile-Initiate- Other Information Field Customer Preference Grace Period (in days) [Optional, Numeric, 15] Type the grace period days to the profile. Customer Logo [Optional, Alphanumeric, 100] S2S IP address Type the path of the log file. It can be absolute path of the file available over the Internet or the relative path in the web server. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 70

71 Customer Management S2S IP address [Input,100] Source IP address of the customer from where HTTPs request for S2S bulk upload will be initiated. Alerts Alert to Beneficiary Customer Alerts Subscription [Optional, Checkbox] This field will enable the alerts to be sent to the beneficiary. [Mandatory, Drop-Down] Select the alert to specify whether the subscription of Customer Level Alerts are to be done in Customer Profile by the administrator user or by the individual business user to whom the customer ID is mapped. Values available are: Customer Profile Business User For Customer Profile, customer alert subscription will be done as maintained through Customer Profile - Update screen. For customer profile,customer alert subscription cannot be done through alert registration screen for the particular Customer Id. Customer Admin Information Enable For Corporate Admin Number of Allowed Users [Optional, Checkbox] Select the checkbox to add admin information. [Conditional, Numeric, Three] Type the number of users allowed under the profile. This field will be enabled only if Enable for Corporate Admin checkbox is selected. Number of Allowed Roles [Optional, Alphanumeric, Three] Type the number of allowed roles that can be created by the corporate administrator user. This field will be enabled only if Enable for Corporate Admin checkbox is selected. Beneficiary Template Information Number of private beneficiaries allowed per user [Optional, Numeric, 3] Type the number of private beneficiaries user, the customer can create. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 71

72 Customer Management Number of public beneficiaries allowed at customer level [Optional, Numeric, 3] Type the number of public beneficiaries customer can have. 6. Enter the appropriate information in the required field. 7. Click Initiate. The system displays the Customer Profile Update Verify screen. Click the Back button to navigate to the previous screen. Customer Profile Update-Verify 8. Click Confirm. The system displays the Customer Profile Update Confirm screen. Click Back button to navigate to the previous screen. Customer Profile Update-Confirm 9. Click OK. The system displays the Customer Profile-View screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 72

73 Account Setup 8. Account Setup 8.1 Account Mapping Setup Using the Account Mapping Setup option, a corporate administrator can define the account transaction access rights for a user for different channels. There are two types of access rights that can be defined for an account: Inquiry Transaction Access can be defined for individual channels that available in the setup or for all the channels. The account access also can be defined for each transaction available in the system. To setup an account 1. Logon to the Internet Banking application. 2. Navigate through the menus to Customer Management > Account Setup. The system displays the Account Mapping Setup screen. Account Mapping Setup Field Setup Accounts For [Mandatory, Drop-Down] Select the type of user for whom the account mapping is to be set up. Primary Customer User Type [Mandatory, Drop-Down] Select the user type from the drop-down list. Customer ID [Optional, Alphanumeric, 20] Type the customer ID. Customer Name [Optional, Alphanumeric, 40] Linked Customer Type the customer name. This section is enabled if you select Linked Customer Account Setup option from Setup Accounts For drop-down list. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 73

74 Account Setup Entity [Mandatory, Drop-Down] Select the entity from the drop-down list. Customer ID [Optional, Alphanumeric, 20] Type the customer ID. Customer Name [Optional, Alphanumeric, 40] User Type the customer name. This section is enabled if you select User Account Setup option from Setup Accounts For drop-down list. First Name [Optional, Drop-Down, Alphanumeric, 18] Select the search criteria for the first name from the dropdown list. The options are: Starts With Ends With Equals Contains The search clause helps in enhancing the search criteria by indicating the position of the characters entered in the adjacent field. Type the search string in the adjacent field. For Example: If you select the search criteria as Starts With, and enter A in the adjacent field, then the system displays all the customers' first names starting with A. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 74

75 Account Setup Last Name [Optional, Drop-Down, Alphanumeric, 18] Select the search criteria for the last name from the dropdown list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you select the search criteria as Starts With, and enter E in the adjacent field, then the system displays all the customers' whose last names starting with E. User Id [Optional, Drop-Down, Alphanumeric, 18] Select the search criteria for the user ID from the dropdown list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you select the search criteria as Starts With and enter 1 in the adjacent field, then the system displays all the user IDs starting with 1. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 75

76 Account Setup [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 18] Select the search criteria for the ID from the dropdown list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: 3. Enter the appropriate information in the relevant fields. If you select the search criteria as Starts With and enter L in the adjacent field, then the system displays all the IDs starting with L. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. 4. Click the Search button. The system displays the Account Mapping Setup screen with the search result. Account Mapping Setup User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 76

77 Account Setup Column Column Name Customer Id Customer Name Customer Type This column displays the customer ID. This column displays the name of the customer. This column displays the type of the customer. 5. Click the option button adjacent to the user ID's. 6. Click the Select button. The system displays the Initiate Account Mapping Setup screen. 7. Select the appropriate check box(es). Initiate Account Mapping Setup 8. Click on the Inquiries or Transactions. Various options will be available based on the account type. Accounts and transactions available for mapping will be displayed on clicking an option. 9. Click the check box to select the transaction. 10. Click the Submit button. The system displays the Account Mapping Setup - Verify screen with the status message. Click the Cancel button to navigate to the previous screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 77

78 Account Setup Account Mapping Setup - Verify 11. Click the Confirm button. The system displays the Account Mapping Setup - Confirm screen with the status message. Click the Back button to navigate to the previous screen. Account Mapping Setup - Confirm 12. Click the OK button. The system displays the Account Mapping Setup screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 78

79 Authorization Management 9. Authorization Management 9.1 Maintain User List Using the Maintain User List option, the corporate administrator can maintain the user list for the selected user type and entity. To maintain a user list. 1. Logon to the Internet Banking application. 2. Navigate through the menus to Mandates > Maintain User List. The system displays the Maintain User List screen. 3. Click the appropriate option button to select the customer ID. 4. Click Fetch User List. The Maintain User List screen with results appear. Maintain User List Field Entity User Type Customer Id Existing List This field displays the name of the entity. This field displays the type of the user. This field displays the customer ID [Optional, Radio Button, Drop-Down] Select the Existing List radio button to add the user to the existing list. Select the list name from the drop-down list. This field is enabled if the Existing list radio button is selected. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 79

80 Authorization Management New List [Optional, Radio Button, Alphanumeric, 15] Select the New List radio button to enter the name of the new list. Type the name of the new list in the adjacent field. This field is enabled if the New list radio button is selected. Unassigned Users Assigned Users This field displays the unassigned users. To select multiple (consecutive) users in the list, use SHIFT plus the Up/Down arrow keys. To select multiple (non-consecutive) users in the list, use CTRL plus mouse click. Click > to move the selected users to the Assigned Users list. User can also click >> to move all the users from the Unassigned Users list to the Assigned Users list in a single attempt. This field displays the assigned users. To select multiple (consecutive) users in the list, use SHIFT plus the Up/Down arrow keys. To select multiple (non-consecutive) users in the list, use CTRL plus mouse click. Click < to move the selected users back to the Unassigned Users list. User can also click << to move all the users from the Assigned Users list to the Assigned Users list in a single attempt. At least one user must be selected. 5. Select the user and click the > button. The user ID is displayed in the Assigned Users field. Select the user and click the < button. The user ID is displayed in the Unassigned Users field. Click the >> button to view all the users in the Assigned Users field. Click the << button to clear all the users from the Assigned Users field 6. Click the Save button. The system displays the Maintain User List - Verify screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 80

81 Authorization Management Maintain User List - Verify 7. Click the Confirm button. The system displays the Maintain User List - Confirm screen with the status message. Click the Back button to navigate to the previous screen. Maintain User List - Confirm 8. Click the OK button. The system displays the Maintain User List screen. 9.2 Manage Rules Using the Manage Rules option, the corporate administrator can manage the authorisation rules. To manage a rule 1. Logon to the Internet Banking application. 2. Navigate through the menus to Mandates > Manage Rule. The system displays the Manage Rules screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 81

82 Authorization Management Manage Rules Field User Type This field displays the user type for which the rule is to be created. 3. Click the appropriate option button to select the customer ID. 4. Click the View/ Modify button. The system displays the Manage Rules screen with the search result. Click the Create button. The system displays the Manage Rules - Create screen. 5. Enter the appropriate information the relevant fields. Manage Rules Field Define Rule Maker Customer Id [Optional, Drop-Down] Select the maker user from the drop-down list. If no maker user ID is specified, then this rule is applied to all the users for the selected corporate ID. [Optional, Drop-Down] Select the customer ID from the drop-down list. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 82

83 Authorization Management Transaction Branch Account ID Currency [Optional, Drop-Down] Select the type of transaction from the drop-down list. [Optional, Drop-Down] Select the branch from the drop-down list. The drop-down lists all the branches where the linked accounts are opened. [Optional, Drop-Down] Select the account ID from the drop-down list. [Mandatory, Drop-Down] Select the currency from the drop-down list in which the authorization limit is to be defined. Amt From [Mandatory, Numeric, 11] Type the minimum transaction amount. Enter this amount, if amount-based authorisation criterion is to be set. Amt To Authorization Required List ID [Mandatory, Numeric,11] Type the maximum transaction amount. Enter this amount, if amount-based authorisation criterion is to be set. [Optional, Check Box] Select the Authorization Required check box to set the rule for authorization. [Conditional, Drop-Down] Select the list ID from the drop-down list. This field is displayed if you select the Authorization Required check box. A total of five authorizers for authorization of the selected transaction can be defined 6. Enter the relevant details. 7. Click the Create button. The system displays the Manage Rules - Verify screen. Click the Back button to return to the previous screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 83

84 Authorization Management Manage Rules - Verify 8. Click the Confirm button. The system displays the Manage Rules - Confirm screen with the status message. Click the Back button to navigate to the previous screen. Manage Rules - Confirm 9. Click the Create Another Rule button to create another rule. Click the OK button. The system displays the Manage Rules screen. Manage Rules (Modify) User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 84

85 Authorization Management Field Manage Rules- View Search All Rules Specify Criteria and Search Maker Customer Id Transaction Branch Account ID Currency [Optional, Radio Button] Click the option button to search all rules. [Optional, Radio Button] Click the option button to search by a specific criteria. [Optional, Drop-Down] Select the maker user from the drop-down list. If no maker user ID is specified, then this rule is applied to all the users for the selected corporate ID. [Optional, Drop-Down] Select the customer ID from the drop-down list. [Mandatory, Drop-Down] Select the type of transaction from the drop-down list. [Optional, Drop-Down] Select the branch from the drop-down list. The drop-down lists all the branches where the linked accounts are opened. [Optional, Drop-Down] Select the account ID from the drop-down list. [Mandatory, Drop-Down] Select the currency from the drop-down list in which the authorization limit is to be defined. Amt From [Optional, Numeric, 11] Type the minimum transaction amount. Enter this amount, if amount-based authorisation criterion is to be set. Amt To Authorization Required [Optional, Numeric,11] Type the maximum transaction amount. Enter this amount, if amount-based authorisation criterion is to be set. [Optional, Check Box] Select the Authorization Required check box to set the rule for authorization. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 85

86 Authorization Management List ID [Conditional, Drop-Down] Select the list ID from the drop-down list. This field is displayed if you select the Authorization Required check box. A total of five authorizers for authorization of the selected transaction can be defined 10. Enter the relevant details. 11. Click the Search button. The system displays the Manage Rules Search screen. Click the Back button to return to the previous screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 86

87 Authorization Management Manage Rules Search 12. Click the Rule Id link to view the details and modify the rule Select the check box of Rule ID and click the delete button. The system displays the verify and confirm screen for delete. 13. Change the details of the Manage rules and click the modify button, the system displays the Manage Rules Verify screen. Click the Back button to return to the previous screen. Manage Rules - Verify 14. Click the Confirm button. The system displays the Manage Rules - Confirm screen with the status message. Click the Back button to navigate to the previous screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 87

88 Authorization Management Manage Rules - Confirm 15. Click the Modify Another button to Modify another rule. Click the OK button. The system displays the Manage Rules screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 88

89 Bulk Management 10. Bulk Management 10.1 Bulk Registration This option allows you to register for bulk file upload. Using this option you can access the Bulk file templates to view and assign. You can also view the list of bulk registration created on earlier occasions. For Bulk Registration: 1. Navigate through Bulk Management > Bulk Registration. 2. Click Search. The Bulk Registration screen appears with search results. Bulk Registration Field Entity [Mandatory, Drop-Down] Select the entity from the drop-down list. Customer Id [Mandatory, Alphanumeric, 20] Type the customer ID. Customer Id Customer This column displays the customer ID. This column displays the customer name. Customer details User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 89

90 Bulk Management Bulk identifier Bulk Date of Creation This column displays the Bulk identifier. This column displays the Bulk description. This column displays the date of creation of bulk Registration. 3. Click the New Bulk Registration button. The system displays the New Bulk Registration screen. Click the Cancel button to navigate to the previous screen. Click the Edit link to make changes in the bulk registration. Click the Bulk Identifier Hyperlink to view the details of the Bulk registration. New Bulk Registration User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 90

91 Bulk Management Field Entity Customer Id Customer This field displays the name of the Entity. This field displays the customer ID. This field displays the description of the Customer. General Bulk Identifier [Mandatory, Alphanumeric, 10] Type the bulk type code for the selected customer ID Bulk [Mandatory, Alphanumeric, 50] Type the bulk type description for the selected customer ID Payment Type [Optional, Drop-Down] Select the payment type from the drop-down list. The options are: Single Debit Single Credit It is an accounting entry type at the host system. Transaction Type [Optional, Drop-Down] Select the transaction type from the drop-down list. Authorization Limit and Authorization Authorization [Optional, Drop-Down] Select the authorization criteria from the drop-down list. The options are: File Record Bulk Tech Info Processor [Optional, Drop-Down] Select the processor from the drop-down list. The options are: Default Processor User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 91

92 Bulk Management Preprocessor Bulk File Template Decrypt Processor [Optional, Drop-Down] Select the preprocessor from the drop-down list. [Optional, Drop-Down] Select the bulk file template from the drop-down list. [Optional, Dropdown] Select the type of Encryption from the dropdown. The Options are: No checksum and No Encryption Both checksum and Encryption Checksum encryption Encryption only Both checksum and Encryption Password Based Encryption Note: Default available value is No Checksum and No Encryption. Functionality for other values need to be customized. Advice Required [Optional, Check Box] Select the check box to indicate that advice is required. Advice Advice [Optional, Check Box] Select the check box to indicate the advice is required. S2S Functionality S2S Required S2S Mode [Optional, Check Box] Select the check box to indicate that S2S is required. [Conditional, Radio Button] Select the option button to indicate the S2S mode. The options are: Host To Host HTTPs Request To enable this field, select the S2S Required check box. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 92

93 Bulk Management Destination Path [Conditional, Alphanumeric, 350] Type the destination path. To enable this field, select the S2S Required check box. Step information Details Mobile Number [Optional, Check box] Select the check box to select the description. [Optional, Numeric,12] Type the Mobile Number [Mandatory, UNIQUE, Alphanumeric,100] Type the ID of the Customer. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. 4. Click the Next button. The system displays the Bulk Registration - Verify screen. Click the Cancel button to navigate to the previous screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 93

94 Bulk Management Bulk Registration - Verify 5. Click the Confirm button. The system displays the Bulk Registration - Confirm screen with the status message Click the Cancel button to navigate to the previous screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 94

95 Bulk Management Bulk Registration - Confirm 6. Click the Register a New Bulk ID button. The system displays the Bulk Registration screen Click the Ok button to return to the Bulk Registration Screen. Bulk Registration Modify 7. Click the Edit link to edit the bulk registration. The system displays the Edit Bulk Registration screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 95

96 Bulk Management Edit Bulk Registration 8. Enter the required changes 9. Click the Submit button. The system displays the Edit Bulk Registration-verify screen. Click the Cancel button to cancel the transaction. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 96

97 Bulk Management Edit Bulk Registration- Verify 10. Click the Confirm button to confirm the transaction Click the Cancel button to cancel the editing. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 97

98 Bulk Management Edit Bulk Registration- Confirm 11. Click the OK button to return to the Bulk Registration screen User BTID Map Using this option you are allowed to assign the bulk file template. In addition it allows setting up of the sensitive data check. Mapping of BTID is a mandatory step for you to enable the step of uploading the file. You can map only bulk file templates which are mapped to the primary customer ID. For Bulk Registration: 1. Navigate through Bulk Management > User BTID Map. Note: If the User BTID Mapping required check box in User Profile is not selected, you would not be available in this transaction. All the Bulk Types mapped to the customer in Bulk Registration would be available by default. This option allows you to map/un map the bulk transaction ID's. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 98

99 Bulk Management User BTID Map Field User Type [Mandatory, Drop-Down] Select the user type from the drop-down list. First Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the first name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you select the search criteria as Starts With and enter A in the adjacent field, then the system displays all the customer first names starting with A. Last Name [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the last name from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you select the search criteria as Starts With and enter E in the adjacent field, then the system displays all the customer last names starting with E. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 99

100 Bulk Management User Id [Optional, Drop-Down, Alphanumeric, 16] Select the search criteria for the user ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you select the search criteria as Starts With and enter 1 in the adjacent field, then the system displays all the user ID's starting with 1. [Mandatory, UNIQUE, Drop-Down, Alphanumeric, 100] Select the search criteria for the ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you select the search criteria as Starts With and enter L in the adjacent field, then the system displays all the ID's starting with L. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 100

101 Bulk Management Customer Id [Optional, Drop-Down, Alphanumeric, 20] Select the search criteria for the customer ID from the drop-down list. The options are: Starts With Ends With Equals Contains Type the search string in the adjacent field. For Example: If you select the search criteria as Starts With and enter L in the adjacent field, then the system displays all the customer ID's starting with L. From Date To Date [Optional, Date Picker] Select the from date for date range for the search criteria [Optional, Date Picker] Select the to date for date range for the search criteria 2. Enter the relevant information for the search criteria. 3. Click the Search button. The system displays the User BTID Map screen with the search result. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 101

102 Bulk Management User BTID Map- Search Results Field Search Condition Entity User Type This field displays the search condition. This field displays the entity. This field displays the user type. User Details User Id User This field displays the user ID. This field displays the user description. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 102

103 Bulk Management [Display, UNIQUE] This field displays the user's address. Note: ID is UNIQUE across all user of the application and validation is in place for the same. You may get an error if non-unique ID is entered. Channel This field displays the user channel. 4. Click the link below the User Id column. The system displays the User BTID Map screen. User BTID Map Field Do you want to [Mandatory, Radio Button] Click the appropriate radio button to map/un map the BTID. 5. Click the appropriate Radio Button to select the BTID to be mapped/ unmapped. 6. Click Search. The system displays the User BTID Map screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 103

104 Bulk Management User BTID Map Field BTIDs to be mapped Bulk Identifier Bulk Sensitive Data Check [Mandatory, Check Box] Select the check box adjacent to the Bulk Identifier column to map/un map a BTID. This column displays the description of the bulk identifier. [Optional, Checkbox] This column displays the description of the bulk identifier. 7. Select the checkbox, the submit button gets enabled. 8. Click Submit. The system displays the User BTID Map -Verify screen. User BTID Map Verify 9. Click the Confirm button. The system displays the User BTID Map - Confirm screen with the status message Click the Cancel Button to cancel the BTIP Map transaction. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 104

105 Bulk Management User BTID Map Confirm 10. Click OK. The system displays the User BTID Map screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 105

106 Audit Log 11. Audit Log 11.1 View Audit Log This option allows to facilitate access control and supervision, an audit trail can be maintained for any task / transaction accessed by the user. A log is then recorded and can be accessed by the bank at any future date. View Audit Log Field User Type Transaction From Date [Mandatory, Drop-Down] Select the user type from the drop-down list. [Optional, Drop-Down] Select the transaction from the drop-down list. [Optional, Pick List] Select the start date of the search criteria from the drop down list Time [Optional, Alphanumeric, 5] Type the time for from date in hh:mm format. System User Id To Date [Optional, Input] Input the system user id of the user. [Optional, Pick List] Select the end date of the search criteria from the drop down list. Time [Optional, Alphanumeric, 5] Type the time for to date in hh:mm format. Status [Mandatory, Drop-Down] Select the status of the transaction from the drop-down list. The options are: All Failure Session Failure Success User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 106

107 Audit Log User Id [Optional, Dropdown, Alphanumeric, 20] Select the search type option from the dropdown list and Type the user id as a search criterion. 1. Select the user type. 2. Enter the search criteria. 3. Click Search. The system displays the View Audit Log screen with the search result. View Audit Log Field Column Name Transaction Name Channel User Id Channel Status Transaction Date This column displays the transaction name. This column displays the channel user ID. This column displays the banking channel through which the user performs the transactions. This column displays the status of the user session. This column displays the date and time of the transaction. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 107

108 Audit Log 4. Click the link on the items listed in the Transaction Name column to view the audit log in detail. 5. Click Back to navigate to the previous screen. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 108

109 Mail Box 12. Mail Box The Mailbox option is an integrated communication system within the internet banking system for you to communicate with the bank and vice versa. It allows you to view all the notifications, alert messages and general messages sent by the bank; allows you to send messages to the bank and view the sent messages. Like popular clients that you may have used, the Mailbox offers an Inbox - where you can view messages and notifications sent to you, a Send Message facility using which you can send messages to the bank and a Sent folder, which allows you to view all the sent items. Mail Box functionality is subdivided into the following sub-sections: Viewing received messages (Inbox) Viewing sent messages (Sent Messages) Sending messages(compose) 12.1 Viewing Received Message The Inbox folder stores all the bulletin messages sent to you. You can view the individual messages by clicking on the sender's name. The following procedure explains the steps to access Inbox and view a message stored within it. To view the received 1. Navigate to Customer Services > Mailbox. The Mailbox screen appears. 2. Click the Inbox tab. The system displays following screen. Messages 3. Click Subject link to view the message. User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 109

110 Mail Box 12.2 Viewing Sent Message The Inbox folder stores all the bulletin messages sent to you. You can view the individual messages by clicking on the sender's name. The following procedure explains the steps to access Inbox and view a message stored within it. Messages 1. Click the Sent Messages tab. The system displays following screen. 2. Click on Sender link to view the message. The system displays following screen. Messages Sent User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 110

111 Mail Box 12.3 Sending Messages To communicate with the bank authorities, the Mailbox offers a message sending option. You can write about any problems that you may have faced, errors in the system, transactions that may have not completed and any other issues and address them to the bank. It is a very effective method of communicating with the bank. Mailbox 1. Select an appropriate category for this message from the drop-down list adjacent to Step 1: Select what this message is about. 2. Select a subject for the message from the drop-down list adjacent to Step 2: Select the subject of this message. 3. Type the message in the message box. Message Mailbox Compose User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 111

112 Mail Box 4. If you wish to be informed by when the bank replies to the message, select the Send me an when my messages are answered checkbox. 5. To send the message, click the Submit button. The system displays the following confirmation message. Mailbox Message Compose Confirmation User Manual Oracle FLEXCUBE Direct Banking Core - Corporate Admin 112