How to re-send an Gift Voucher

Transcription

1 Page 1 of 7 If a buyer selects as the delivery method for their Gift Voucher an containing a Gift Voucher Link is automatically sent from our system at the end of the sale. is a free delivery option. From time to time, it may be necessary to re-send a gift voucher via to a buyer as they may have accidentally deleted the or not received the original . There are 2 ways to re-send a gift voucher. Automatically Manually 1/ Automatically using resend voucher button To automatically re-send a gift voucher link please follow this procedure: Go to your hotel s website and click on the gift voucher link. A new window will open onto your gift voucher website (XXX.skchase.com) Select the Login link. Located at both the bottom of the page or top right Enter your username and password Select the Admin button at top right of homepage (next to Login button) Click on gift manager Search for the gift voucher order See Searching for a gift voucher using Gift Manager or Reports procedure for more info The order will appear Check delivery address is correct View the order details via the magnifying glass icon This is the 1st icon in the 1 st row enquiries@skchase.com

2 A new window will appear with the order details Page 2 of 7 Go to Item details (tab on the top left) Check the delivery address that the buyer has entered is spelt correctly If this address is wrong or there is a spelling mistake correct it and click Save Changes Do this for each voucher if there is more than one. Once you know the address is loaded correctly click on the resend voucher button. o If you click the resend voucher button on the order details tab then all vouchers within the order will be re-sent. o If you click the resend voucher button on the individual item tabs then only the voucher within that tab will be re-sent enquiries@skchase.com

3 For example: Page 3 of 7 2/ Manually In some cases, inboxes do not allow our server generated s in and therefore gets filtered as junk, in this case it is better to re-send the gift voucher from a different address (ie your own account instead of donotreply@skchase.com) To manually re-send a gift voucher link please follow this procedure: enquiries@skchase.com

4 Page 4 of 7 Go to your hotel s website and click on the gift voucher link. A new window will open onto your gift voucher website (XXX.skchase.com) Select the Login link. Located at both the bottom of the page or top right Enter your username and password Select the Admin button at top right of homepage (next to Login button) Click on gift manager Search for the gift voucher order See Searching for a gift voucher using Gift Manager or Reports procedure for more info The order will appear Check delivery address is correct View the order details via the magnifying glass icon This is the 1st icon in the 1 st row A new window will appear with the order details Go to Item details (tab on the top left) Check the delivery address that the buyer has entered is spelt correctly enquiries@skchase.com

5 Page 5 of 7 If this address is wrong or there is a spelling mistake correct it and click Save Changes Copy and Paste the Gift Voucher Link Click on the icon which looks like a magnifying glass over a sheet of paper (3 rd along on the 2 nd row) If you hover your mouse over this icon it will say view The version of the voucher will open in a separate window enquiries@skchase.com

6 Page 6 of 7 The Gift Voucher URL Link is located at the top of this window running along the top of the voucher If this URL does NOT appear along the top, click file (or right click) and properties to locate it Copy and paste this link into a new to send to the recipient When the recipient clicks on this link they will be asked to enter their address for verification The previous step you completed (when you checked the address in the Item Details) is important here as if this address does not match the one the recipient enters to verify, they will be denied access to the Gift Voucher (this is a security measure) enquiries@skchase.com

7 Compose a New Page 7 of 7 A suggested canned response for sending a voucher link which includes printing instructions is as follows: Hello Further to your recent enquiry, please find below the link for your Gift Voucher(s). You can view your Gift Voucher(s) by clicking onto the link(s) below, or by copying it into your internet browser bar: To open and print your voucher, please use the following steps; Upon selecting the link(s) above you will be asked to enter the address to which this was sent. This is a security measure to prevent your voucher from being accessed by any unauthorised persons. Click on the link, and open the voucher in your web browser. Click on the Print option and then 'Page Set Up' and remove any text that features in 'Header' and 'Footer' fields. Tick the box that says 'Print background colours and images'. Click OK Click Print Please do not hesitate to get in touch if I can be of any further assistance. Warm regards enquiries@skchase.com