Our Customer Terms Page 1 of 180 BigPond service section

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1 Our Customer Terms Page 1 of 180 Contents Click on the section that you are interested in. Contents 1 1 About this Part 7 2 General conditions for BigPond additional services 7 Credit card payments 7 Late or dishonoured payments 7 Adjustments 8 Material breach 8 Our additional rights to cancel your service 8 Refund of prepayments 9 Security 9 Unauthorised Use 9 3 Dial-up for broadband 10 Availability 10 Charges 10 4 Telstra Online Security (formerly known as BigPond Security services) 10 Eligibility 12 Availability 13 What is Virus Filter (not included in new Telstra Online Security services from 30 May 2011)? 14 Limitations - Virus Filter 14 What is Spam Filter (not included in new Telstra Online Security services from 30 May 2011)? 14 Limitations - Spam Filter 14 What is Personal Firewall? 15 What is Desktop Anti-Virus? 15 What is Content Filter - Parental Controls? 15 What is Privacy Protection? 16 What is SafeCentral? 16 Eligibility Safe Central 16 What is Anti-Phishing? 16 What is Anti-Spyware? 16 What is Telstra Safe Social? 16 Eligibility Telstra Safe Social 17 Limitations - Telstra Online Security services Day Trial 18 Eligibility 30 Day Trial 18 Participating in the 30 Day Trial Day Trial 19 Plan and Payment options 19 Upfront payment minimum term 19

2 Our Customer Terms Page 2 of 180 Upfront payment plans and charges 20 Monthly payment option 21 Charges for standalone security service(s) (unavailable for purchase by BigPond Internet customers since 30/6/2007) 21 Charges for standalone security service(s) (unavailable for purchase prior to 30 May 2011 or after 1 December 2014) 22 Single-User and Family Pack Licences 23 Availability 23 Licence Options 23 My Telstra Online Security self-care service 25 Limitations My Telstra Online Security self-care service 26 Your right to cancel your security services 26 Our rights to cancel your security service(s) 26 Renewal of your security service(s) 27 Our right to migrate your service 28 Maintenance of the service 28 Our liability to you 28 Information 30 Transferring your security service(s) or rights under this Section 430 Right of use 31 Software licences 31 Warranties 32 Export Restrictions 32 Taxes 32 General 33 5 Premium Mail 33 Availability 33 Features of each plan 34 Charges 36 Additional Storage terms 37 Domain name services 37 Service availability 39 Use of the service 40 Terms regarding use of Microsoft software 40 Your obligations 43 Commencement and termination 43 Changing these terms 44 Limitation of liability 45 Privacy 46 Transferring your service 46 Taxes 47 General terms 47 6 Additional mailboxes 47 General 47 Limitations of the service 48 Charges 48

3 Our Customer Terms Page 3 of Domain names 48 Restrictions on domain names 48 Limitations of the service 48 Domain Name Registration 48 Domain Name Management 49 Charges 49 Renewal of Domain Name Registration and Management Fees 50 Warranties 50 Liability 50 Termination 52 Miscellaneous 53 8 Family Website hosting and Small Business hosting 53 Availability 53 General 53 Family website hosting plans 55 Small business website hosting plan 55 Limitations of the service 56 Service and Maintenance 56 Charges 56 Charges for family website hosting 58 Charges for small business website hosting 58 Warranties 59 Liability 60 Term, Suspension and Termination 61 Additional terms 63 General 63 Changes to these terms 63 9 Premium Website Hosting and add ons 64 General 64 Limitations of the service 66 Premium website hosting plans 66 Charges for premium hosting 66 Other charges 72 Add ons 72 Website builder add on 72 Business mail add-ons 73 Microsoft windows streaming media - on demand streaming add-on75 Additional mailing lists add on 75 Additional security tokens 76 Additional data sources add-on 76 Macromedia coldfusion mx add-on 77 SQL database add-on 77 SQL Lite add-on 80 Domain specific SSL keys add-on 81 Domain Name Management service 81 Service and Maintenance 83

4 Our Customer Terms Page 4 of 180 Warranties and Indemnity 84 Liability 85 Term, Suspension and Termination 86 Additional terms 87 General Online Storage 89 Your obligations 89 Plan Terms 90 Availability 90 Charges 91 Intellectual property 92 Service availability 92 Use of the service 93 Cancellation and termination 94 Commencement and termination of these terms 95 Changing these terms 95 Maintenance 96 Limitation of liability 96 Privacy 98 Transferring your service or this these terms 98 Taxes 98 General terms BigBlog 99 Your obligations 99 Availability 99 Use of your logon name 100 Archives 100 Software terms 101 Permitted use 101 Data restrictions 102 Intellectual property 103 Eligibility 104 Charges 104 Suspension and termination 104 Changing these terms 105 Maintenance of the service 105 Liability 105 Warranty 106 Indemnity 107 Privacy 107 Transferring your service 107 General terms BigPond Photos 108 Your obligations 108 Service Description 110 Limitations of the service 111

5 Our Customer Terms Page 5 of 180 Charges 111 Suspension and termination 111 Changing these terms 112 Maintenance of the service 112 Limitation of liability 112 Warranty 113 Privacy 114 Transferring your service 114 General terms Static IP for ADSL 114 Charges 115 Eligibility 115 IP Address Licence 116 Help Desk 116 Liability 116 Information 118 Suspension and termination 119 Transferring the service or IP Address 121 Changing these terms 121 Other general terms BigPond Office and BigPond Office DocBoss 122 BigPond Office 122 BigPond Office DocBoss 123 Suspension and termination 123 Your obligations 124 Limitations of the service 127 Charges and billing 127 Changing these terms 128 Transferring your service or right under these terms 128 Maintenance and monitoring of the service 128 Our liability to you 129 Your liability to us 130 Warranty 131 Privacy 131 Taxes 132 General terms BigPond WebHosting 133 What is BigPond WebHosting? 133 Availability 133 Minimum Term and auto-renewal 134 Domain Name Registration 135 Website Builder Easy Software 136 Charges 138 Early Termination charges 140 Taxes 140 Service and Maintenance 141

6 Our Customer Terms Page 6 of 180 Warranties 141 Liability 142 Term, Suspension and Termination 144 Domain name and termination 145 Registry key charge 147 Additional terms 147 Changes to these terms 147 Miscellaneous Racing Network Online Portal 150 How you can use Racing Network Content 153 Our responsibility for the Racing Network Online Portal 153 Privacy 153 General terms BigPond Games Telstra Broadband Protect 168 Eligibility 168 What is Network Protection? 169 What is Parental Controls? 170 What is Anti-Virus Plus Security? 171 What is Safe Browser? 171 What is Social Network Protection? 172 Limitations - Telstra Broadband Protect services 172 Payment 173 Telstra Online Security customers 174 Telstra Broadband Protect dashboard in My Account 175 Telstra Broadband Protect dashboard in Telstra 24x7 app 175 Your right to cancel your Telstra Broadband Protect service 176 Our rights to cancel your Telstra Broadband Protect services 176 Our right to migrate your service 177 Maintenance of the service 177 Our liability to you 177 Information 178 Transferring your Telstra Broadband Protect service or rights under this Section Right of use 179 Software licences 179 Warranties 179 Taxes 180 General 180

7 Our Customer Terms Page 7 of 180 Certain words are used with the specific meanings set out in this Part of Our Customer Terms. 1 About this Part 1.1 This is part of the of Our Customer Terms. 1.2 Provisions in other parts of the may apply. 1.3 Unless specifically stated otherwise, Part A - General Terms for BigPond services does not apply to the BigPond additional services set out in this Part G. If other parts of the are inconsistent with something in this section, then this section applies instead of the other part, to the extent of any inconsistency. 1.4 Part G - BigPond additional services is divided into separate sections. General conditions which apply to your BigPond additional service are set out in Section 2. Specific terms which apply to your BigPond additional service are set out in the later sections of this Part. 1.5 In this of Our Customer Terms: you and your mean the customer (including a group administrator and a group member where applicable); and we, us and our means Telstra Corporation Limited (ABN ) and employees; as well as its agents, sub-agents and their respective employees. 2 General conditions for BigPond additional services Credit card payments 2.1 If your bill is paid by credit card, we can charge you a payment processing fee. Refer to your bill for the amount of the fee. Late or dishonoured payments 2.2 If you do not pay a bill by its due date, we can charge you an administrative fee of: $5.00 if the amount outstanding on your bill after the due date is $65.00 or more but less than $130.00; $11.00 if the amount outstanding on your bill is $ or more but less than $200.00; or

8 Our Customer Terms Page 8 of 180 $15.00 if the amount outstanding on your bill is $ or more. No administrative fee is charged if the amount outstanding on your bill after the due date is less than $ We can also suspend or cancel your service provided we comply with our rights to cancel or suspend your service set out in this section. 2.4 If you pay a bill by cheque and the cheque is dishonoured, you must also pay us a fee of $ If you pay a bill by direct debit and there are insufficient funds in the account, you must also pay us a fee of $ These fees do not attract GST. Adjustments 2.5 We can pay you amounts we owe you by deducting them from amounts you owe us. 2.6 If we require you to pay any charges in advance (eg, monthly access fees) and they are varied or the service is cancelled, we can refund you any overpayment and you have to pay us any underpayment. Material breach 2.7 In addition to any other circumstances described in these terms, you will be in material breach of Our Customer Terms if you use your service in a way which we reasonably believe is fraudulent, poses an unacceptable risk to our security or network capability or is illegal or likely to be found illegal. Using your service this way is also a breach that cannot be remedied. Our additional rights to cancel your service 2.8 We can also cancel, suspend or restrict your service in the event of death by giving your authorised representatives (if any) as much warning as we reasonably can. We will not charge you any applicable cancellation fee if we cancel your service for this reason. 2.9 As well as any other rights outlined in these terms, we can also cancel, suspend or restrict your service by telling you with as much warning as we reasonably can if: you become bankrupt or insolvent or appear likely to do so; or we reasonably consider that you pose an unacceptably high credit risk to us. We consider that you pose an unacceptably high credit risk to us when there is some doubt as to your ability to pay by the due date based on factors such as:

9 Our Customer Terms Page 9 of 180 previous payment history and payment behaviour (eg late payments, dishonoured payments or failure to pay); any previous advice from you about a potential inability or unwillingness to pay; your usage is inconsistently high when compared with previous usage patterns; your response where we have told you of this unusually high usage; or pending bankruptcy or insolvency If we terminate your service under clause 2.9 during your minimum term, you must pay us the cancellation fee set out in the charges section for your service. Refund of prepayments 2.11 Unless expressly stated otherwise in these terms, if you cancel your service under these terms, we will refund to you any unused portion of your monthly access fee and any other amount you have prepaid. However, we can deduct from your refund any amounts that you owe to us, such as charges you incurred before the cancellation or any applicable early termination fee. Security 2.12 At any time, we can require you to provide some form of security (eg, a security deposit, a charge or bank guarantee) or pay some or all of the charges for your service in advance. We will only do so if we have reasonable concerns about your credit worthiness or have reasonable grounds for believing that we may not be paid for the service. In the case of new services, we can refuse to provide you the services until we receive the security. In the case of existing services, if you do not provide the security within 14 days of our request, we can restrict, suspend or cancel the service this is in addition to any other rights that we may have If you cancel all your services, we will return the security deposit or advance payment to you less any outstanding charges within a reasonable time Our acceptance of any form of security or advance payment does not affect any other terms of Our Customer Terms. Unauthorised Use 2.15 You are responsible for and have to pay for any use of your service, whether you authorise it or not. We recommend you consider taking measures to protect yourself from unauthorised use of your service. If you have a ADSL, Cable or Satellite service:

10 Our Customer Terms Page 10 of 180 if you do not disconnect your service when you leave your premises, you have to pay for any use of the service by later occupants or others; and any person who uses your service, or allows someone else to use it, after you have vacated your premises, is jointly and individually liable with you for any charges relating to that use. 3 Dial-up for broadband Availability 3.1 To access our dial-up for broadband service, you must have: an active BigPond broadband cable or ADSL password and username; and an Australian Communications and Media Authority approved PSTN/ ISDN modem. 3.2 The service is not available if you are a Telstra wholesale customer or an end user of a Telstra wholesale customer. Charges 3.3 We charge you the following charges for the dial-up for broadband service. Rate per hour Dial up for broadband $4.95 per hour plus local call cost Dial-Up for Broadband is available on PSTN (up to 56k) and is also available on ISDN (up to 64Kbits/sec) 4 Telstra Online Security (formerly known as BigPond Security services) Despite any provision to the contrary in this section Error! Reference source not found., on and from 30 June 2015, the Telstra Online Security service (or any part of it) is not available: to new customers; or

11 Our Customer Terms Page 11 of 180 to existing customers seeking to recontract for the Telstra Online Security service, or upgrade their Telstra Online Security service (or any part of it). 4.1 If you acquire a Telstra Online Security service after 17 April 2012, your security services consist of the following: (d) (e) (f) (g) (h) Personal Firewall; Desktop Anti-Virus; Content Filter - Parental Controls; Privacy Protection; Anti-Phishing; Anti-Spyware; SafeCentral Identity Protection (SafeCentral); and Telstra Safe Social (Social Media Monitoring). Each security service is described in more detail in this Section If you acquired a Telstra Online Security service between 30 May 2011 and 17 April 2012 your security services consist of the following: (d) (e) (f) (g) Personal Firewall; Desktop Anti-Virus; Content Filter - Parental Controls; Privacy Protection; SafeCentral Identity Protection; Anti-Phishing; and Anti-Spyware. Each security service is described in more detail in this Section 4.

12 Our Customer Terms Page 12 of If you acquired a Telstra Online Security service on or before 30 May 2011, in addition to the services listed in Section 4.19, your security services will also include: Virus Filter; and Spam Filter. 4.4 Except for SafeCentral, new customers can no longer purchase the security services separately as standalone services. However, if you have previously purchased Virus Filter and/or Spam Filter on a standalone basis, you may continue to receive those service(s) in accordance with this Section Except for SafeCentral, the security services are all included in your Telstra Online Security software installation and you do not need to install each software component individually. 4.6 Content Filter - Parental Controls and Telstra Safe Social are web based services which you can access from either: the Telstra Online Security Console installed on your PC; or your My Telstra Online Security or Account page online. 4.7 Before 30 May 2011, this Section used the terms multi-user licence and Family Pack Licence interchangeably. To avoid confusion, on and from 30 May 2011, this Section now only refers to Family Pack Licence. If you were used to the term multi-user licence, you can still read this Section as if references to a Family Pack Licence were references to your multi-user licence. Eligibility 4.8 The security services are available to: current BigPond Broadband customers; and non-bigpond Broadband customers who purchase: a) an eligible notebook with an embedded Telstra Mobile Broadband service; or b) a Telstra Prepaid Mobile Broadband service, from a Telstra Retail Store. 4.9 We may cancel your security services if you no longer have your BigPond Broadband service or Telstra Mobile Broadband service (as applicable).

13 Our Customer Terms Page 13 of The security services are not available if you are a Telstra wholesale customer or an end user of a Telstra wholesale customer We will provide you with the security service(s) and will use reasonable care and skill in doing so. You must: (d) (e) (f) ensure your PC(s) meets the requirements set out on our website at ensure that your PC(s) and software on your PC(s) are compatible with your applicable security service(s); not use, attempt to use or allow others to use your security service(s) in a way that, in our reasonable opinion, significantly interferes with other BigPond Internet customers' use or enjoyment of the security or other services or interferes with our efficient or proper operation of the security services; pay all fees and charges associated with your use of the applicable security service(s); make sure you keep your account information and password secure; and regularly check both your BigPond address that you used when signing up and the address you gave us for messages about your security service(s) The software is set to automatically update as updates and enhancements become available. If you turn this off, you will need to manually update the software or the software may become less effective and provide less protection than software which has been updated We will use reasonable care and skill in providing the security services. However, given the nature of telecommunications systems (including the security services reliance on systems and services not owned or controlled by us), we cannot promise that the security services will be continuous, accessible at all times or fault-free. Availability 4.14 We will try to provide your Telstra Online Security services as soon as you have successfully completed the purchase and installation process for them.

14 Our Customer Terms Page 14 of 180 What is Virus Filter (not included in new Telstra Online Security services from 30 May 2011)? Virus Filter provides virus protection for your BigPond account by filtering s to check for most known viruses, Trojans and worms and to stop them reaching your BigPond mailboxes. The following may not be checked: s greater than 10 Megabytes; zipped files in s; and encrypted s. Limitations - Virus Filter 4.16 Your security service(s) will not include Virus Filter if your BigPond Webmail account has been migrated to Windows Live Virus Filter may: a) prevent some s which are not infected with viruses, Trojans and worms from reaching you; and b) cause a minor delay in delivery of s to your BigPond mailbox Virus Filter does not check your outgoing s. What is Spam Filter (not included in new Telstra Online Security services from 30 May 2011)? Spam Filter identifies and prevents suspected spam from suspected senders of unsolicited from reaching your nominated BigPond mailbox(es) Suspected spam will be filtered from your inbox(es) into a separate "spam folder" that you can access via BigPond Webmail. Limitations - Spam Filter 4.21 Your security service(s) will not include Spam Filter if your BigPond Webmail account has been migrated to Windows Live Spam Filter may cause a minor delay in delivery of s to your BigPond mailbox.

15 Our Customer Terms Page 15 of 180 What is Personal Firewall? 4.23 Personal Firewall provides software which will be installed onto your PC(s) as part of your Telstra Online Security software install. It is designed to help defend your PC(s) against potential hacker probes, attacks and other suspicious Internet traffic. What is Desktop Anti-Virus? 4.24 Desktop Anti-Virus provides virus scanning software, which will be installed on your PC(s) as part of your Telstra Online Security service software install Desktop Anti-Virus provides virus protection for your PC(s) by on-demand scanning files, including and instant message attachments for viruses, Trojans, worms and other threats recognised by Desktop Anti-Virus to stop them adversely affecting your PC(s). What is Content Filter - Parental Controls? 4.26 Content Filter - Parental Controls provides content filter software, which will be installed on your PC(s) as part of your Telstra Online Security software install If you are installing the software on a new PC you will be asked to set up Parental Controls immediately after restarting your PC following installation of the Telstra Online Security service If you choose not to apply Parental Controls, Web Threat Protection will be applied to your PC instead Content Filter Web Threat Protection has the following features: (d) helps prevent sites known to host viruses and other threats from loading in your browser; helps prevent pop ups from promoting known "Scamware" and other threats on your computer; helps prevent phishing sites from loading; and helps prevent Ads loading in your browser known, once clicked, to send customers to sites which may attempt to steal your identity or install viruses and other threats on your computer.

16 Our Customer Terms Page 16 of 180 What is Privacy Protection? 4.30 Privacy Protection helps reduce pop-up windows and will be installed onto your PC(s) as part of your Telstra Online Security software install. What is SafeCentral? 4.31 SafeCentral protects against online identity theft by creating a separate place on your PC designed to lock out keyloggers, spyware and malware which may already exist on your PC. Eligibility Safe Central 4.32 SafeCentral is available as part of the Telstra Online Security services if you are a Telstra Online Security services customer on or after 17 April SafeCentral is no longer available as a standalone purchase SafeCentral is available to install on your PC either; from within your Telstra Online Security software; or from your My Telstra Online Security self-care service SafeCentral is not automatically installed on your PC as part of your Telstra Online Security service(s) installation. What is Anti-Phishing? 4.36 Anti-Phishing provides anti-phishing software, which will be installed your PC(s) as part of your Telstra Online Security software install. What is Anti-Spyware? 4.37 Anti-Spyware provides anti-spyware software, which will be installed on your PC(s) as part of your Telstra Online Security software install. What is Telstra Safe Social? 4.38 Telstra Safe Social is an online service which helps monitor social networking sites for certain types of behaviour. Telstra Safe Social connects to the following social networking sites: Facebook;

17 Our Customer Terms Page 17 of 180 (d) (e) Twitter; You Tube; MySpace; and certain other sites which we may notify you about from time to time Telstra Safe Social helps identify problematic posts on specific users' social networks based on keyword searches and sends alerts to the user's nominated address about such problematic posts. Eligibility Telstra Safe Social 4.40 Telstra Safe Social is available to all Telstra Online Security customers: from your My Telstra Online Security account; or through the Telstra Online Security Console installed on your PC. Limitations - Telstra Online Security services 4.41 If you have more than one BigPond account, your Telstra Online Security services will only apply to the account or accounts which you have nominated either at the time of purchase or later via your My Telstra Online Security self-care service Telstra Online Security services cannot guarantee that: (d) (e) (f) (g) (h) your system (including your system) will be completely protected; all viruses, Trojans, worms or other devices will be detected; all spam will be prevented from reaching your inbox; all non-spam will go through the spam filter to your inbox; your PC(s) will be kept free from all intrusions, hacking, spyware, pop-ups offensive material or other unauthorised activity; your online transactions will be secure or that your personal data will be secure; all fraudulent websites will be detected; or you or your family will be protected from all threats in social networking sites.

18 Our Customer Terms Page 18 of Day Trial 4.43 From 17 April 2012 until 30 September 2014, eligible customers could receive a 30 day free trial of Telstra Online Security services (30 Day Free Trial). Eligibility 30 Day Trial 4.44 The 30 Day Free Trial was available from 17 April 2012 until 30 September 2014 to BigPond Broadband customers who: had not previously received a free trial of Telstra Online Security services, unless we otherwise allowed you to receive an additional free trial; were not existing Telstra Online Security subscribers; and had never been Telstra Online Security subscribers. Participating in the 30 Day Trial 4.45 The trial period commenced on the date on which you logged in to your Telstra Online Security services at My Telstra Online Security We did not charge you for the Telstra Online Security services during the 30 day trial period At any time during or after the 30 Day Free Trial, you could choose to purchase the Telstra Online Security service You could cancel the 30 Day Free Trial at any time during the trial period by using the self help pages online at My BigPond or by calling us on (13POND) If you did not cancel your participation in the 30 Day Free Trial before the end of the 30 day trial period, then subject to Section 4.50, your Telstra Online Security services was automatically stopped at the end of the 30 day trial period unless you choose to continue and pay for them We will continue to provide the Free Anti-Virus service to help protect your PC(s) until: a) you cancel this service; b) you are no longer a BigPond Broadband customer; or c) we notify you that we are cancelling this service.

19 Our Customer Terms Page 19 of Day Trial 4.51 Before 17 April 2012, eligible customers could receive a 60 day trial of Telstra Online Security services If you started your 60 day trial before 17 April 2012: the terms of that trial will continue to apply; and if you do not cancel your trial before the end of the 60 day trial period, we will commence charging you for the security services in accordance with this Section 5 from the end of the trial period. Plan and Payment options 4.53 You must pay the monthly charge each month unless you cancel your service 4.54 An upfront payment option for 12 or 24 months is no longer available. If you had chosen the upfront payment option and you decide to cancel your Telstra Online Security service before the end of your minimum term, we will not refund your upfront payment. Upfront payment minimum term 4.55 If you had chosen an upfront payment option, the various plans that are available and applicable charges are set out in the table below The minimum term for the security services is: if you choose the upfront payment option after 30 May 2011 and before 30 November 2014: (i) (ii) if you choose a 12 month plan: 12 months; or if you choose a 24 month plan: 24 months; and if you are an existing customer who chose the upfront payment option before 30 May 2011: (i) (ii) if you chose a 12 month plan: 13 months; or if you chose a 24 month plan: 26 months.

20 Our Customer Terms Page 20 of The minimum term commenced on: the service commencement date; or if you are renewing your Telstra Online Security services, the date you confirm your renewal. service commencement date means the day you opted into the minimum term You cannot downgrade from a 24 month plan to a 12 month plan during the minimum term The charges for your Telstra Online Security services depend on when you purchase them and whether you choose: the 12 month plan or the 24 month plan; and the single user licence option or the Family Pack licence option. Upfront payment plans and charges Charges for security services that commenced on or after 30 May 2011 and before 30 December 2014: Term of plan Upfront payment option Family Pack licence option (protects up to 3 PCs) All prices are GST inclusive. 12 months 12 month subscription fee is $99.95, payable in full when your minimum term commences. 24 months 24 month subscription fee is $179.95, payable in full when your minimum term commences Charges for security services that commenced on or after 30 November 2010 but before 30 May 2011:

21 Our Customer Terms Page 21 of 180 Single user licence option (1 user only) Term of plan Upfront payment option 12 months 12 month subscription fee is $99.95, payable in full when your minimum term commences. 24 months 24 month subscription fee is $159.95, payable in full when your minimum term commences. Family Pack licence option (up to 3 users) 12 months 12 month subscription fee is $129.95, payable in full when your minimum term commences. 24 months 24 month subscription fee is $209.95, payable in full when your minimum term commences. All prices are GST inclusive. Monthly payment option 4.61 If you choose the monthly payment option or for security services that commenced on or after 1 September 2014, you must pay a monthly fee of $9.95 (GST inclusive) each month until you either cancel your security service(s) or upgrade to an upfront payment option charges for security services that commenced on or after 30 November 2010 but before 30 May 2011: Charges for standalone security service(s) (unavailable for purchase by BigPond Internet customers since 30/6/2007)

22 Our Customer Terms Page 22 of If you have purchased one or more of the following security services as a standalone service, we will charge you the following service charges (as applicable): Standalone service Spam Filter Virus Protection All prices are GST inclusive. Monthly charge $2.50/mailbox $2.50/mailbox Charges for standalone security service(s) (unavailable for purchase prior to 30 May 2011 or after 1 December 2014) 4.63 If you have purchased one or more of the following security services as a standalone service, we will charge you the following service charges (as applicable): Standalone service Term of plan Upfront payment option Monthly payment option SafeCentral Application 12 months $59.95 $5.95 All prices are GST inclusive. Charges and billing - General terms 4.64 You must pay the charges for your applicable security service(s) in full by the date specified on the invoice You must pay for your applicable security service(s) using one of the payment methods made available for the security services If you select to pay for your security services using a credit card, we will a) charge all fees and charges on an annual basis or in monthly instalments (whichever you selected during the purchase process) from your service commencement date until such time as you terminate your service; b) disclose your credit card details to, and obtain information from, any financial institution or credit card issuer to verify the credit card details; and c) take steps to verify that there is sufficient credit on your credit card account to meet likely fees If you select to pay for your security services using Telstra Single Bill, we will charge you all fees and charges on an annual basis or monthly (whichever you selected during the

23 Our Customer Terms Page 23 of 180 purchase process) from your service commencement date until such time as you terminate your service. If you select Telstra Single Bill as your preferred payment option, the terms and conditions relating to Telstra Single Bill set out in Part A - General Terms for BigPond services of Our Customer Terms will apply to your security services If your BigPond or Telstra Internet service to which the security service(s) relates, is terminated for any reason, we may issue a final invoice immediately upon termination of your BigPond or Telstra Internet service 4.69 Any security services purchased on a standalone basis will be billed to your Telstra or BigPond invoice We may choose to introduce other payment methods from time to time. We will advise you in advance if any alternative payment methods are available to you and offer you ways of accessing those payment methods Single-User and Family Pack Licences Availability 4.71 The Single User licence option is not available to new customers from 30 May If you are an existing Single User customer you can upgrade your service to a Family Pack licence option at any time. Licence Options 4.73 There are four licence types for the security services: Single User licence option: this option was available to new customers until 29 May 2011 and applies where the security services are used to help protect one Windows PC; Family Pack licence option: this option applies where the security services are used to help protect up to 3 Windows PCs and your family's social networking use online. You must ensure that no more than 3 Windows PCs use the security services; or BigPond SafeCentral licence option: this option is available from 30 May 2011to BigPond Broadband Customers who are not Telstra Online Security customers: or

24 Our Customer Terms Page 24 of 180 (d) Free Anti-Virus option: this option is available from 17 April 2012 and is used to protect up to 3 Windows PCs from viruses. To be eligible for Free Anti-Virus, you must have: (i) (ii) participated in the 30 Day Free Trial but chosen not to purchase full Telstra Online Security service(s) following the expiry of your 30 Day Free Trial; or had your Telstra Online Security services(s) downgraded due to non-payment of fees or charges due on your account If you chose the Single User licence option prior to 30 May 2011, you can upgrade to the Family Pack licence option at any time. However: the charges that apply are the charges set out in this Section 4; the term of your original contract will end on the date you upgrade to the Family Pack licence and a new minimum term will commence from the date that you make your yearly or monthly payment for the Family Pack licence option; if, at the time of upgrade, you are on monthly payment option you may upgrade to the upfront payment option. However, if at the time of upgrade, you are on the upfront payment option, you will need to remain on the upfront payment option until the end of your new minimum term. This means that if you chose the upfront payment option for the Single User licence option, you will have to make an upfront payment for the Family Pack licence option which will be equal to the current Family Pack licence upfront payment cost for your selected plan less an amount that is calculated in accordance with the following formula: Your original Single User licence subscription fee x number of months remaining in your Single User licence contract term Total number of months in your Single User licence contract term (d) if the minimum term of your original contract is 12 months you can upgrade to a 12 or 24 month Family Pack licence option. However, if the minimum term of your original contract is 24 months you cannot downgrade to a new 12 month Family Pack licence minimum term If you have chosen the standalone SafeCentral licence option, you can upgrade to a Family Pack at any time. However: the charges that apply are the charges set out in this Section 4;

25 Our Customer Terms Page 25 of 180 the term of your original SafeCentral contract will end on the date you upgrade to the Family Pack licence and a new minimum term will commence from the date that you make your yearly or monthly payment for the Family Pack licence option; and if, at the time of upgrade, you are on monthly payment option you may upgrade to the upfront payment option. However, if at the time of upgrade, you are on the upfront payment option, you will need to remain on the upfront payment option until the end of your new minimum term. This means that if you chose the upfront payment option for the standalone SafeCentral licence option, you will have to make an upfront payment for the Family Pack licence option which will be equal to the current Family Pack licence upfront payment cost for your selected plan less an amount that is calculated in accordance with the following formula: Your original SafeCentral licence subscription fee x number of months remaining in your SafeCentral licence contract term Total number of months in your SafeCentral licence contract term My Telstra Online Security self-care service 4.76 BigPond Broadband customers who have a Telstra Online Security service can access the My Telstra Online Security self-care service at Subject to the limitations below, you can use the My Telstra Online Security self-care service to manage your Telstra Online Security service(s) in the following ways: a) if your computer operates on Windows XP or later, Windows Vista or Windows 7, you can use the PC Optimisation Tools to perform disk cleaning which will help to increase your free hard disk space, to use the disk defrag tool and to use the web washer tool; b) change your personal details (e.g. contact address and phone number); c) change your payment method and details (except if you have chosen to pay via a Telstra Single Bill, in which case you cannot change your payment method via this service); d) upgrade your plan from a Single Licence to a Family Pack plan; e) upgrade your BigPond SafeCentral Service to a Telstra Online Security service;

26 Our Customer Terms Page 26 of 180 f) renew your security service(s) for a new minimum term; g) cancel your security service(s); h) install the software for your security service(s); i) access and manage Telstra Online Security Parental Controls; and j) access and manage Telstra Safe Social 4.78 You must use the My Telstra Online Security self-care service in accordance with the terms of use, which are available at Limitations My Telstra Online Security self-care service 4.79 The PC Optimisation Tools cannot guarantee that the operation of your PC(s) will be completely optimised after use. Your right to cancel your security services 4.80 We understand that, at some stage, you may no longer wish to continue with your security service(s) for a number of reasons. You may cancel your security service(s) at any time by cancelling the service online at or by calling the BigPond Billing Inquiry line on 13 POND ( ). However, if you cancel your security service(s) under this clause: during your minimum term, then you will not be entitled to any refund of service or subscription charges you have paid regarding any part of the remaining minimum term; and after your minimum term has expired, you will not be entitled to any refund of service for any additional period after the expiry of the minimum term that you continued to receive security service(s); or if you have chosen a monthly payment option, you will not be entitled to any refund of service for that month. Our rights to cancel your security service(s) 4.81 In addition to our rights under the General Terms section of Our Customer Terms. we may cancel your security service(s) if: you are in serious breach of this Section 4. You will be in serious breach if you breach your obligation to:

27 Our Customer Terms Page 27 of 180 (i) (ii) (iii) pay our charges for the applicable security service(s); use the security service(s) only on the number of PC(s) permitted by your licence; or use the security service(s) only in accordance with the software licence terms set out in this Section 4; and we have notified you in writing of your breach and you have failed to remedy the breach within 30 days of our notice (if the breach can be remedied). If the breach is something which cannot be remedied, we may immediately terminate your security service(s) with notice to you. The serious breaches mentioned above (other than failure to pay our charges) are breaches that are not capable of remedy If we cancel your security service(s) under the above paragraph, you will not be entitled to any refund of charges you have paid regarding any part of your remaining minimum term 4.83 We will downgrade your security service(s) to the Free Anti-virus option if we have not received any payment for charges payable by you for your security service(s) for at least 30 days. However: we will contact you at least twice at the address you used to sign up for your service before we downgrade your service; and your full Telstra Online Security security(s) will be restored if you reactivate your account and service(s) at My Telstra Online Security and pay all outstanding fees and charges due on your account We may suspend your security service(s) during the 30 day notice period before we terminate your security service(s). If we do suspend your security service(s), we will reimburse any monthly or annual fees (pro-rated if necessary) that you paid during the suspension. Renewal of your security service(s) 4.85 If you have chosen an upfront payment option, you may contact us before the end of your minimum term asking us to: a) cancel your security service(s), in which case we will agree to cancel your security service(s) upon expiry of the minimum term; or b) renew your security service(s) for a new minimum term

28 Our Customer Terms Page 28 of If you do not request cancellation or renewal of your security service(s) at the end of the minimum term, we will continue to provide the same security service(s) to you on a monthly payment option. Our right to migrate your service 4.87 At any time after the expiry of your minimum term (or if you are otherwise paying on a month by month basis), we may (but are not required to do so) migrate you to an alternative service or pricing plan on a month by month basis by providing to you reasonable prior notice. If you are not satisfied with the alternative service or pricing plan, you may cancel your security service(s) by giving us notice or choose from an alternative plan or pricing option (if available). 4.87A If you are a fixed length contract customer and are still within your minimum term, we may at any time by providing reasonable prior notice, either cancel your Telstra Online Security service or migrate you to an alternative service for the remainder of your minimum term, provided we take reasonable steps to appropriately offset any materially detrimental effects of the migration. If you are not satisfied with the alternative service or pricing option, you may cancel the alternative service and we will refund the proportion of your upfront fees. If we elect to cancel your Telstra Online Security service, we will refund the proportion of your upfront fees From time to time we may notify you of any alternative plans or pricing options we currently offer at that time. Maintenance of the service 4.89 We encourage you to use our technical support services for genuine problems with your security service(s). We will use all reasonable efforts to rectify the problem as soon as possible after you notify us of the problem. We do not provide help desk support services for configuring your network to enable you to download software to, or install software on, more than one PC unless you have a Family Pack licence subscription You may notify us of a problem by submitting a request for technical support services via the website Our liability to you 4.91 If you are a BigPond Internet residential customer, our liability to you is as set out in the General Terms section of Our Customer Terms If you are a BigPond Internet business customer:

29 Our Customer Terms Page 29 of 180 given the nature of telecommunications systems (including the security service(s)'s reliance on systems not owned or controlled by us) we cannot promise that your security service(s) will be continuous or fault free. Accordingly, if it is lawful to do so under consumer protection laws, we limit our liability to you for losses resulting from any interruption or delay to your security service(s) to an amount equal to the charges billed to you for the affected security service for the period of the interruption or delay. we will not be responsible for any loss or damage arising from circumstances outside our reasonable control, save where we accept liability arising from our breach of contract or negligence or breach any non-excludable right under consumer protection laws: (i) (ii) (iii) for any personal injury or death to you, your employees, agents and contractors in relation to the supply of your security service(s); for any damage to your real or tangible property resulting from the supply of your security service(s), but it is lawful to do so, we limit our liability to our choice of repairing or replacing the property or paying the cost of repairing or replacing it; and unless clause 4.93 applies, for any other cost or expense you (or, if you are a group administrator, your group member) reasonably incur that is a direct result of, and flows naturally from, such breach or negligence (but excludes loss of profits, likely savings and data), but we limit our liability provided it is lawful to do so for all such claims in aggregate to the total amount payable to us by you under this Section 4 in respect of the first year of the minimum term for your security service(s): (d) other than for the liability we accept under this Section 4, and for liability that cannot be lawfully excluded or limited under consumer protection laws, we exclude all other liability whether to you or a third party for breach of contract, negligence or breach of any other law. For any liability which cannot lawfully be excluded but can be limited our liability is limited to resupplying or paying the cost of resupplying services and repairing, replacing or paying the cost of repairing or replacing goods; and notwithstanding anything else in this Section 4, our liability will be reduced to the extent the loss or damage is caused by you (or, if you are a group administrator, your group member), your employees, agents or contractors.

30 Our Customer Terms Page 30 of 180 Information 4.93 Information concerning you will be held in a database. The database will contain your name, address, telephone numbers, credit card details (if applicable), billing details, information relating to the provision and use of the applicable security service(s), and information provided by you in connection with this Section 4 or the security services We collect, use and disclose personal information as set out in our Protecting Your Privacy Statement. The current version of our Privacy Statement is available at You consent to us giving credit information about you to a credit reporting agency to: a) obtain a consumer credit report about you; or b) allow the credit reporting agency to create or maintain a credit information file containing information about you You agree that we may (in accordance with the Privacy Act 1988): a) obtain and use information concerning your commercial activities and commercial credit worthiness from a credit reporting agency or other business that reports on commercial credit worthiness to assess your application for the relevant security service(s) (if the application is for consumer credit) or the collect overdue payments; b) obtain or use a consumer credit report about you from a credit reporting agency to assess your application for the relevant security service(s) (if it is for commercial credit) or collect overdue payments; and c) disclose information about you to other credit providers or obtain and use information from other credit providers for the purposes of assessing your application for the relevant security service(s), your ongoing credit worthiness or the status of any account held by you with us or with any other credit provider Transferring your security service(s) or rights under this Section Your rights under the terms belong to you alone. You may not transfer your rights and obligations in respect of your security service(s) or this Section 4 without our prior consent. Our consent will not be unreasonably withheld From time to time, we may need to ask another party to provide some aspect of the security services to you. We may transfer or novate any of our rights or obligations under