User Guidelines for using Azizi Bank Internet Banking

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1 User Guidelines for using Azizi Bank Internet Banking This document will help customer to use Internet Banking. Using Internet banking brings more facilities to customers. Through this software you can transfer funds from your account to another account transfer and third party transfer, Bill Payment, check your balance and generate statement of accounts. Advantage of Internet banking - Access anywhere 24 x7 using mobile or computer - Less time consuming - Safe and secure - Helps to transfer funds immediately and accurately - It is the easy way to manage your account online and customer does not need to visit a bank branch. * In this document all references to the user being referred in masculine gender shall be deemed to include the feminine gender. Login to Internet Banking Enter the URL in web browser link, the below log page will appear Azizi Bank Internet Banking login page (Figure 1). Figure 1: Login Screen In figure 1: There are login option and forgot password, Click on login option it will redirect you to the user name and password entry page. 1

2 Figure 2: Virtual Keyboard Screen Figure 3: Standard Keyboard Screen Figure 2 is Virtual Keyboard page and figure 3 is Standard Keyboard page. In figure 2 & 3 there are three options, user ID Password and forgot password. Enter your user ID provided by the Bank. For entering password it is recommended that virtual keyboard should be used as it is more secured. Alternatively, standard keyboard is also available. Click on sign in button then customer will log in to customers user account. Forget Password If customer forgets his/her password, there are two options to reset his password. Customer can select forgot password option from user account and the below shown page of reset password will be shown. Then customer select s existing customer option and enters his/her correct user ID and then click on submit button that appear in figure 4. Your reset password request will be recorded in to the system and admin shall response within 3 working days. 2

3 Figure 4: Reset Password Screen Customers password shall be sent through SMS to customers registered mobile number. The second way, customer can visit nearest bank branch; fill the reset password form and customer will receive his/her new printed password. When customer receives the new printed password, customer can login to his/her user and will be able to see the below screen figure 5 and customer shall be forced to change his/her password. Figure 5: Change Login Password Page 3

4 Login to Main Page After Customer successfully logs in the below main page the below stated options are displayed (Figure 6). Home Account Payment Bill Payment Customer Services Figure 6: Main page of Internet Banking 1. Home Account Summary / Current & Saving account In figure 6: By Clicking on Current and Savings option customer can see his/her Account Description and Current Total Balance as per below picture (Figure 7). Figure 7: Home Menu Page 4

5 2. Accounts This Option has following sub-options. My accounts Saving and Current Accounts Term Deposits Loans Figure 8: Account Menu page 2.1- My Account: Account summary: Clicking on Sub- Option Current & Saving Account customer can see his/her account summary as below screen (Figure 9). Figure 9: Account Summary Page 5

6 2.2- Saving and Currents Accounts : Account details, after clicking on account details option customer shall be redirected to below screen (Figure 10). He/she can select his/her account and click submit button. Figure 10: Account Details Page1 Customer can view all his/her account details and account balance. Customer will be able to see all the details like his/her name, account number, branch, account state and etc. as shown in below screen (Figure 11). Figure 11: Account Details Page2 Account Activity: through this option customer can check and see all transactions date, transactions amount, and reference and etc. as shown in below page (Figure 12). 6

7 Figure 12: Account Activity Page All transactions that customer has done will be displayed here and customer can download and print his/her statement of accounts Term Deposits: Term deposits details: when customer selects Term Deposit customer will get access to his/her MBFD (Multi Benefit Fixed Deposit) account incase its available. Contract staring & end date, Interest Rate, etc Loan: Loan details: Refers to Loan A/C incase available. It provides details about Disburse amount, Disburse date, Interest rate, Repayment schedule, Remaining amount and etc. 3. Payments: Click on this option customer shall the flowing options (Figure 13). Within the Bank (a) Own Account transfer (b) Internal Account transfer Beneficiary Maintenance 7

8 Figure 13: Payment menu Page 3.1- Within Bank: In this part customer has two options, own account transfer and internal account transfer Own Account Transfer: Through this option customer can transfer funds from his/her own account to any of his/her own account. In figure 14 the following steps should be process. Figure 14: Own Account Transfer Page Payment to: Source account: Customer selects his/her own account number that he/she wants to transfer or withdraw funds from. 8

9 Beneficiary Details: Destination account: select his/her account number that customer wants to add or deposit funds to. Payment Details: Transfer amount: Customer has to enter the exact amount which is needed to be transferred. Other Details: Narration of transaction (If customer wants to) Internal Account Transfer: This option is used for transferring funds from Customer account to any third party account in bank i.e. internal account transfer. Figure 15: Internal Account Transfer Page In figure 15 the following steps should be done. Payment to: Source account: Customer s account number from which he needs to transfer the funds. Beneficiary Details: Beneficiary Account: Select the account number where he/she needs to transfer the funds. Beneficiary is optional. If customer has already created beneficiary maintenance, customer does not need to enter the beneficiary account number just click the search button, in 9

10 front of Beneficiary Account and customer will be able to see all beneficiaries that created by him/her, and then customer shall choose the correct beneficiary for transfer. Select and click submit button. Creating beneficiary maintenance will refer in figure 16. Figure 16: Beneficiary Bank Details page After clicking the submit button in Figure 16 customer should follow the below process. Payment Details: Transfer amount: Customer can add the exact amount that he wants to transfer. Other Details: Purpose for Remittance: select the internal fund transfer and click initiate button to process. Beneficiary Maintenance In this option customer can create beneficiary for funds transfer. Figure 17: Add beneficiary page As shown above (Figure 17) Add Beneficiary screen, there are some options to be filled by customer for adding beneficiary. Beneficiary ID: enter the exact beneficiary ID that customer wants to add here. 10

11 Beneficiary account number: enter the beneficiary account number. Beneficiary optional Security Code: For more security customer has to enter the code that is mentioned in the security code section and then click add button (Figure 17). Note: Cross Currency transactions are not permitted i.e. AFN-USD and vice-versa 4- Bill Payments: In figure 18: Pay Bill option used for paying Brishna bill and consist of following parts. Figure 18: Bill Payment Menu Page - Select customer: select your ID (Name) for paying the bill amount. - Select a biller: you can select Brishna. - Select account: click on your account number. - Bill number: add Bill number. - Bill Date: select exact date of Bill. - Payment amount: enter the amount the mentioned in the Bill and then submit it. 11

12 Figure 19: Pay Bills page 5- Customer Services: This option consists of the flowing sub-options (Figure 20). Self service My profile Transaction activity Mailbox Figure 20: Customer Services Menu Page 5.1- Self-Service: here customer can change and manage his/her account and his ID as per customer s liking. Select Set Color Preference if customer wants the theme to be changes. Set the time zone or select login layout to be classic or simple as customer wants (Figure 21). 12

13 Figure 21: Preferences page Here customer can see the change user ID at the top of the page (Figure 21), while clicking on it customer will be redirected to the below page (Figure 22). Figure 22: Change User ID - Existing user ID: Already exist. - Specify new user ID: Enter his ID or Name and you can click on View ID Policy option for more information about changing or creating user ID. - Security code: Enter the mentioned security code for more safety and submit it My Profile: In this option customer can see his personal details Transaction Activates: This option tells customer how much transaction rejected or accepted as shown in below page (Figure 23). 13

14 Figure 23: View Initiated Transaction Page 5.4- Mailbox: If customer has any question or suggestion he/she can use mailbox option as shown in below page. And there are options for customer which he/she can use for his/her subject of his/her question or suggestion. There is a message box that customer can enter his/her message and send it. Customer s messages shall be addressed within 2 business days. Customer Communication: Figure 24: Mailbox Page Customers can communicate with Azizi Bank Customer Care for Personal and Business Internet Banking related matters 24x7 through below mentioned channels: Contact Toll Free within Afghanistan: customerservice@azizibank.af Contact number for International callers: Letters and couriers may be addressed to: Azizi Bank, Zanbaq Square, Opposite Turkish Embassy, Kabul, Afghanistan January/2/

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