Red ALERT Apparent Breach of an Unidentified Pharmacy Related Database
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1 Red ALERT Apparent Breach of an Unidentified Pharmacy Related Database Making the UK more resilient against Cybercrime Date: August 2017 Reference: 0449-CYB This Red Alert is issued by the United Kingdom s National Crime Agency (NCA). It is based on assessed intelligence and warns of dangers and threats from serious organised criminality. It is devised with the aim of bringing about preventative or remedial action. This information is for your immediate attention.
2 Potentially Compromised Personal Details Information Report The following information is disclosed by the NCA under authority of Section 7(4) of the Crime and Courts Act The National Crime Agency (NCA) has been passed a dataset containing Personal Identifiable Information which appears to relate to Pharmacists and Pharmacy Technicians practising in the UK. These appear most likely to be derived from a 3 rd party data breach. The source is not yet known, although the data content suggests an agency that such professionals might choose to register with for locum cover or job searches. The data is available to purchase on-line and is thus available for criminal misuse. The NCA has sought the assistance of the General Pharmaceutical Council (GPhC) to disseminate this alert to individuals affected who are also GPhC registrants or former registrants. The data acquired, per individual, consists of some or all of; Data relating to individuals; o Name o Postcode o GPhC number (where supplied) o address o Address (address, city, country) o Nationality o Phone number o NI Number o Work Area o Registration Date.pdf or.docx copy of CV.jpg or.pdf image of member s passport.jpg or.pdf images of insurance certificates.jpg or.pdf images of qualification certificates 2 OFFICIAL
3 Action Required If you recall any such service or web site that you have submitted the above details to, please let us know by contacting and include the reference 0449-CYB in the subject line. This will assist the NCA in making further enquiries and allow us to mitigate further effects of any potential data breach. GPhC registrants contacted should expect additional security measures to be in place for a period of time at the GPhC, to safeguard their registration. If you have any questions or concerns about your registration, please contact the GPhC on , or info@pharmacyregulation.org. Individuals receiving this alert should be aware criminals can use the personal data obtained from such a breach to commit identity and other fraud. If you recognise the account that the details may have come from, you should change your password immediately; if the password, or answers to security questions you used for the account are being used elsewhere, or in any case if you regularly use the same or similar usernames and passwords for web-sites, services and account log-ons, change them immediately. Use three random words (with numbers and/or punctuation if needed) to create a strong and unique password for each of your important accounts such as your , banking or social networking profiles. This prevents one compromised password being used to access your other accounts. We suggest that you check and monitor any accounts or services which have made use of any of the information listed above for validation of your ID (username, password, security questions and similar). Identity theft is a possibility, so look out for invoices, bills or receipts for things that you haven t bought. Consider using credit reference agencies such as Experian or Equifax to monitor your credit file for any unusual activity. The likelihood of being contacted by fraudsters increases significantly if your contact and personal details have been leaked as part of a data breach. Whether you are contacted by phone, or sms text message, remember the following; 3 OFFICIAL
4 An address can be spoofed. Don t open attachments or click on the links within any unsolicited s you receive and never respond to s that ask for your personal or financial details. The sender s name and number in a text message can be spoofed, so even if a message appears to be from a company you think you may have registered these details with, you should still exercise caution, particularly if a text is asking you to click on a link or call a number. Don t disclose your personal or financial details during a cold call. Remember that the police and banks will never ring you and ask you to verify your PIN, withdraw your cash or to transfer your money to another safe account. More detailed advice is available at If you have been a victim of fraud, attempted fraud or cyber-crime, report it to Action Fraud at or The National Crime Agency (NCA) is a national law enforcement agency which leads the UK s fight to cut serious and organised crime. The NCA Alerts process is the way in which we provide information to non-law enforcement bodies including the private sector to combat and disrupt serious crime. To help us to improve this service, we would welcome any feedback you have on both the Alert itself and the information provided. Please all feedback to NCCU.Protect@nca.x.gsi.gov.uk and include the reference 0449-CYB in the subject line. Disclaimer While every effort is made to ensure the accuracy of any information or other material contained in or associated with this document, it is provided on the basis that the NCA and its staff, either individually or collectively, accept no responsibility for any loss, damage, cost or expense of whatever kind arising directly or indirectly 4 OFFICIAL
5 from or in connection with the use by any person, whomsoever, of any such information or material. Any use by you or by any third party of information or other material contained in or associated with this document signifies agreement by you or them to these conditions National Crime Agency 5 OFFICIAL
6 Protecting this document - This document uses the United Kingdom s Government Security Classification System (GSCS) and has been graded as OFFICIAL. This classification determines the security measures that are required to protect it, for example, how it can be transmitted, handled and stored. By providing you with this document, we trust you will protect it in an equal manner. Please: only permit members of your staff who have a genuine Need to Know to see the contents of the document do not pass on the document, copy, or disclose any information contained in this document, to any third party without the written approval of the NCA do not this document over the open internet unless it is appropriately encrypted do not read or work on this document in public areas lock the document in a secure cabinet when it is not being used, and only dispose of this product by cross-cut shredder, pulping or incineration. Alert Markings - NCA Alerts are marked either Red or Amber. This is designed to indicate the urgency of the warning. Red may indicate a more immediate or specific threat, whilst those marked Amber will provide more general information that may complement existing knowledge. NCA Alerts Team - Recognising that the private sector is often the victim of serious organised crime and is engaged in its own efforts to prevent, deter and frustrate criminal activity, the NCA seeks to forge new relationships with business and commerce that will be to our mutual benefit and to the criminals cost. By issuing Alerts that warn of criminal dangers and threats, the NCA seeks to arm the private sector with information and advice it can use to protect itself and the public. For further information about this NCA Alert, please contact the NCA Alerts team by alerts@nca.x.gsi.gov.uk or by telephoning For more information about the National Crime Agency go to Protecting the Public Providing information back to the NCA - Section 7(1) of the Crime and Courts Act 2013 allows you to disclose information to the NCA, provided the disclosure is made for the purposes of discharging the NCA s functions of combating serious, organised and other kinds of crime. The disclosure of such information to the NCA will not breach any obligation of confidence you may owe to a third party or any other restrictions (however imposed) on the disclosure of this information. The disclosure of personal information about a living individual by you to the NCA must still comply with the provisions of the Data Protection Act 1998 (DPA). However, you may be satisfied that the disclosure by you of such personal information to the NCA in order to assist the NCA in carrying out it s functions may be permitted by s29 of the DPA. Any Section 7(1) information should be submitted to alerts@nca.x.gsi.gov.uk. Handling advice Legal information - This information is supplied by the UK s NCA under Section 7(4) of the Crime and Courts Act It is exempt from disclosure under the Freedom of Information Act It may be subject to exemptions under other UK legislation. Except where permitted by any accompanying handling instructions, this information must not be further disclosed without the NCA s prior consent, pursuant to schedule 7, Part 3, of the Crime and Courts Act This report may contain Sensitive Material as defined in the Attorney General s guidelines for the disclosure of Unused Material to the defence. Any sensitive material contained in this report may be subject to the concept of Public Interest Immunity. No part of this report should be disclosed to the defence without prior consultation with the originator. Requests for further disclosure which are not permitted by any handling instructions or handling code must be referred to the NCA originator from whom you received this information, save that requests for disclosure to third parties under the provisions of the Data Protection Act 1998 or the Freedom of Information Act 2000 and equivalent legislation must be referred to the NCA s Public Information Compliance Unit by on picuenquiries@nca.x.gsi.gov.uk. 6 OFFICIAL
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