How to book an appointment to collect HPB steps tracker

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1 How to book an appointment to collect HPB steps tracker Step 1: Book an appointment Click Book an appointment button. Read, acknowledge and accept the website s Terms and Conditions Please note that you are able to book a new appointment only if: 1. You have not booked an appointment before on this website 2. You are eligible for a HPB-issued steps tracker [Please see Eligibility Conditions under Terms and Conditions] Step 2: Enter your particulars Enter your NRIC number, address and full name (as per NRIC) to register for a new appointment. (Optional) Collecting for your family members/friends You are able to include up to 2 family members/friends in your appointment booking i.e. you can also help your loved ones to collect HPB steps trackers on their behalf. Click + button to add new participant. Enter new participant s NRIC and full name (as per NRIC). Please note that for every participant added, he or she has to meet the eligibility conditions [Please see Eligibility Conditions under Terms and Conditions] The appointment confirmation letter will only be sent to the registered account. If there are 3 trackers to be collected within one appointment, the confirmation letter will reflect details of the 3 participants. 1

2 Step 3: Select collection venue & appointment timeslot 1. Select your preferred collection region 2. Select Post Office under the chosen region Click here for list of participating Post Offices for issuance of HPB steps tracker. 3. Select your preferred collection date from the calendar 4. Select your preferred collection timeslot Step 4: Verify your appointment Verify and confirm your appointment details: 1. Participant s details NRIC Full Name 2. Collection details Chosen Post Office (address shown) Appointment Date Appointment Time Click Submit to confirm your appointment. Step 5 : Your appointment is confirmed! Click on the link (as circled in red) to access the appointment confirmation letter. Alternatively, it will also be sent to the address that you have provided. If you did not receive the , please look through your junk folder. Please print the appointment confirmation and bring along to the designated Post Office on collection day. 2

3 HPB STEPS TRACKER COLLECTION ON BEHALF If you are collecting the steps tracker for someone, you are required to: a) fill up the authorization section (found at the bottom section of the confirmation letter) b) ensure that the actual participant signs on the authorization section c) bring along the printed copy of the participant s appointment confirmation letter, a copy of their NRIC and your own NRIC You will not be able to collect the steps trackers without the confirmation letter with the completed authorization form, a copy of the participant s NRIC and a copy of own NRIC. Sample appointment confirmation letter 3

4 How to change your appointment details to collect HPB steps tracker Changing details of your appointment If you have booked an appointment and would like to change appointment details, hover over the Change details of appointment button. These 3 options will be shown: 1. Change appointment location, date and time 2. Add/remove participants 3. Cancel appointment for all participants Option 1: Change collection venue, date & time To change collection venue and appointment timeslot: 1. Enter the registered NRIC number and , then click Next 2. Confirm all the participants particulars within the same appointment, then click Next By changing collection venue, date and/or time, it applies to all the trackers booked under the same appointment booking. 3. Your existing appointment details will be shown at the top section of the page. 4. Proceed to select your preferred venue, date and/or time 5. Click Submit 6. You will receive a confirmation with your amended appointment details. 4

5 Option 2: Add/remove participants Enter the registered NRIC number and , then click Next A) To add new participants to collect on behalf Click + button to add new participant Enter new participant s NRIC and Full Name (as per NRIC) Please note that for every participant added, he or she has to meet the eligibility criteria to collect a HPB-issued steps tracker. If you are collecting the steps tracker on behalf, you are required to bring along a printed copy of the appointment letter with the authorisation section completed by the actual participant. B) To remove participants to collect on behalf Click - button to remove participant Option 3: Cancel appointment for all participants To cancel the appointment for all participants, please enter your registered NRIC number and . Click Proceed to Cancel to cancel appointment. By canceling the appointment, it applies to all the trackers booked under the same appointment booking 5

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